32172 Courses in Cardiff delivered Online

Overview This Personal Development and Productivity Level 2 course will unlock your full potential and will show you how to excel in a career in Personal Development and Productivity Level 2. So upskill now and reach your full potential. Everything you need to get started in Personal Development and Productivity Level 2 is available in this course. Learning and progressing are the hallmarks of personal development. This Personal Development and Productivity Level 2 will quickly teach you the must-have skills needed to start in the relevant industry. In This Personal Development and Productivity Level 2 Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Personal Development and Productivity Level 2 skills to help you advance your career. Acquire a comprehensive understanding of various Personal Development and Productivity Level 2 topics and tips from industry experts. Learn in-demand Personal Development and Productivity Level 2 skills that are in high demand among UK employers, which will help you to kickstart your career. This Personal Development and Productivity Level 2 course covers everything you must know to stand against the tough competition in the Personal Development and Productivity Level 2 field.  The future is truly yours to seize with this Personal Development and Productivity Level 2. Enrol today and complete the course to achieve a Personal Development and Productivity Level 2 certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Personal Development and Productivity Level 2 course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Personal Development and Productivity Level 2 course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Personal Development and Productivity Level 2 course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Personal Development and Productivity Level 2 is suitable for anyone aspiring to start a career in Personal Development and Productivity Level 2; even if you are new to this and have no prior knowledge on Personal Development and Productivity Level 2, this course is going to be very easy for you to understand.  And if you are already working in the Personal Development and Productivity Level 2 field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Personal Development and Productivity Level 2 course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Personal Development and Productivity Level 2 course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Personal Development and Productivity Level 2 course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Personal Development and Productivity Level 2 course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Personal Development and Productivity Introduction to Super Success 00:08:00 Super Productivity - A Quick Takeaway 00:05:00 What This Course Will Teach You 00:04:00 Your Journey Starts Here - Yay! 00:05:00 Mindset Management - The 5 Keys to Success 00:05:00 Overcoming Mental Traps - 4 Lies to Unlearn 00:05:00 Overcoming Physical Traps 00:04:00 Overcoming Emotional Traps - The 4 'Lack' Myths 00:05:00 Practical Time Management 00:05:00 Advanced Time Management 00:05:00 Identifying Your Goals 00:04:00 Designing Your Perfect Future - The 5 Key Elements 00:05:00 You Gotta Think Bigger! 00:05:00 Planning For Success 00:07:00 Changing Your Energy 00:05:00 The Importance of Ongoing Assessment 00:03:00 Making The Right Decisions 00:05:00 Ask for What You Want 00:05:00 Just Do It 00:03:00 Just BE It 00:05:00 Just Live It 00:04:00 Becoming a Superhero 00:02:00 Conclusion 00:02:00

Unlock your potential as a Recruitment Consultant with our comprehensive Diploma. Master recruitment strategies, candidate sourcing, and interview techniques. CPD Certified.

Description: This Microsoft Office 2007 Access Beginners - Complete Video Course will allow you to get started quickly with prebuilt applications that can modify or adapt to changing business needs. Collect information through form in e-mail or import data from external applications. Create and edit detailed reports that display sorted, filtered, and grouped information in a way that helps you make sense of the data for informed decision-making. Sharing information by moving your Office Access 2007 files to a Windows SharePoint Services Web site, where you can audit revision history, recover deleted information, set data access permission, and back up your information at regular intervals. This series will provide you an overview of the features and functions of Microsoft Office Access 2007. If you are interested to learn all the basics of Microsoft Access 2007, then you should join this course now. So, if you want to learn beginning level Access 2007 Skills. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Office 2007 Access Beginners - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Office 2007 Access Beginners - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Getting Started Database Concepts FREE 00:05:00 Indentifying Database Components 00:04:00 Exploring the Access Environment 00:03:00 Starting Access and Examining the Access Window 00:06:00 Opening a Database 00:04:00 Getting Help 00:01:00 Using Help 00:03:00 Databases and Tables Planning and Designing Databases 00:05:00 Creating a Database from a Template 00:01:00 Creating a Blank Database 00:01:00 Exploring Table 00:01:00 Navigating in a Table in Datasheet View 00:05:00 Examining a Table in Design View 00:04:00 Creating Tables 00:05:00 Creating a Table by Using the Table Templates 00:06:00 Creating a Table in Design View 00:02:00 Adding Fields and Descriptions to a Table 00:05:00 Setting the Primary Key 00:01:00 Saving the Table 00:01:00 dding a Record 00:02:00 Copying, Modifying, and Deleting a Table 00:03:00 Creating a Composite Key 00:03:00 Fields and Records Changing the Design of a Table 00:05:00 Modifying Field Names 00:01:00 Deleting and Inserting Fields 00:02:00 Moving a Field 00:01:00 Using the Attachment Data Type 00:04:00 Adding a Total Row 00:03:00 Finding and Editing Records 00:02:00 Finding and Replacing a Value 00:03:00 Undoing Changes 00:01:00 Organizing Records 00:04:00 Sorting Records by a Single Field 00:01:00 Sorting Records by Multiple Fields 00:02:00 Using Filter by Selection 00:02:00 Using Filter by Form 00:02:00 Using Filter Excluding Selection 00:01:00 Using Advanced FilterSort 00:02:00 Deleting a Record 00:02:00 Data Entry Rules Setting Field Properties 00:04:00 Setting the Required Property 00:04:00 Using the Allow Zero Length Property 00:03:00 Setting the Field Size Property 00:02:00 Setting the Append Only Property 00:03:00 Working with Input Masks 00:02:00 Creating an Input Mask 00:03:00 Working with the Input Mask Wizard 00:03:00 Setting Validation Rules 00:01:00 Creating Validation Rules 00:03:00 Setting Validation Text 00:02:00 Basic Queries Creating and Using Queries 00:05:00 Using the Query Wizard 00:04:00 Creating a Query in Design View 00:02:00 Saving and Running the Query 00:01:00 Sorting Query Results 00:01:00 Filtering a Query by Adding Criteria 00:01:00 Creating a Query from a Filter 00:03:00 Modifying Query Results and Queries 00:02:00 Editing Query Results 00:02:00 Adding Fields to a Query 00:01:00 Finding Records with Empty Fields 00:01:00 Performing Operations in Queries 00:04:00 Using Comparison Operators 00:01:00 Using the OR Condition 00:01:00 Using the AND Condition 00:01:00 Using the Wildcard 00:01:00 Using Calculations in a Query 00:03:00 Totaling a Group of Records 00:02:00 Using the Avg and Count Functions 00:01:00 Using Forms Creating Forms 00:05:00 Examining a Form 00:03:00 Creating a Basic Form 00:01:00 Creating a Form Using the Form Wizard 00:02:00 Using Design View 00:04:00 Creating a Form in Design View 00:01:00 Addings Controls 00:03:00 DModifying Properties 00:06:00 Applying Conditional Formatting 00:03:00 Sorting and Filtering Records 00:01:00 Using a Form to Sort Records 00:01:00 Using a Form to Filter Records 00:01:00 Working with Reports Reports 00:03:00 Examining a Report 00:01:00 Creating a Basic Report 00:01:00 Creating a Report Using the Report Wizard 00:02:00 Creating a Report Using Design View 00:04:00 Modifying and Printing Reports 00:05:00 Modifying Reports in Design View 00:03:00 Modifying Reports in Layout View 00:03:00 Grouping, Sorting, and Filtering a Report 00:02:00 Adding Summary Fields Using the Report Wizard 00:02:00 Modifying the Layout and Style of a Report 00:01:00 Mock Exam Mock Exam- Microsoft Office 2007 Access Beginners - Complete Video Course 00:20:00 Final Exam Final Exam- Microsoft Office 2007 Access Beginners - Complete Video Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Our Nanny course provides the absolute best training for any individual aspiring to be the perfect Nanny or dedicated childminders who want to be outstanding in their field. Everything you need to provide the perfect safe environment for a child is included in these online modules and will give you the necessary skills to excel in your client's eyes.  Learn all the necessary knowledge to care for any infant or child, and understand the best ways to perform time management, organise nutritional meals, and keep them clean and happy. Written by industry experts, it will also provide a useful guide to furthering your career as a Nanny and making it a lucrative and fulfilling role.  The Nanny course is instantly accessible, and simply the most reliable way to procure an entrusted certificate for this role. Innovative online study materials, video lessons and interactive exercises, will educate you in the fundamental abilities needed for childcare, as well as establishing how you can become a sought-after commodity for busy parents. Why choose this Nanny Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our innovative learning platform and is easily accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £79.00. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an endorsed lesson. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? This course is ideal for those wanting to train to become an exemplary Nanny or Childminder. It may also be of benefit for those that regularly provide guardian duties for any child. Career path Training offered by the Nanny course could potentially benefit many roles, but would particularly enhance careers in Nannying Childminding Teaching Child Guardianship Nursery or Kindergarten teaching Parenting experts Lifestyle coaches Other comparable roles with children

Overview This Life Hack With Colour Psychology course will unlock your full potential and will show you how to excel in a career in Life Hack With Colour Psychology. So upskill now and reach your full potential. Everything you need to get started in Life Hack With Colour Psychology is available in this course. Learning and progressing are the hallmarks of personal development. This Life Hack With Colour Psychology will quickly teach you the must-have skills needed to start in the relevant industry. In This Life Hack With Colour Psychology Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Color Psychology skills to help you advance your career. Acquire a comprehensive understanding of various Color Psychology topics and tips from industry experts. Learn in-demand Color Psychology skills that are in high demand among UK employers, which will help you to kickstart your career. This Life Hack With Colour Psychology course covers everything you must know to stand against the tough competition in the Life Hack With Colour Psychology field.  The future is truly yours to seize with this Life Hack With Colour Psychology. Enrol today and complete the course to achieve a Life Hack With Colour Psychology certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Life Hack With Colour Psychology course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Life Hack With Colour Psychology course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Life Hack With Colour Psychology course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Life Hack With Colour Psychology is suitable for anyone aspiring to start a career in Life Hack With Colour Psychology; even if you are new to this and have no prior knowledge on Life Hack With Colour Psychology, this course is going to be very easy for you to understand.  And if you are already working in the Life Hack With Colour Psychology field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Life Hack With Colour Psychology course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Life Hack With Colour Psychology course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Life Hack With Colour Psychology course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Life Hack With Colour Psychology course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Unit 01: Welcome to Lifehacking with Color Psychology Introduction: Use Color to Ramp up Your Influence 00:03:00 What Is Color and How Can It Affect You? 00:03:00 Unit 02: Taste the Rainbow: The Warm Colors Red: Warning. -This Lecture Is Not For People With High Blood Pressure! 00:06:00 Orange: Use This Color Trick to Be More Productive At Work 00:03:00 Yellow: Could This Color Be Disturbing the Peace at Home? 00:05:00 Unit 03: Cool Like That: The Cool Colors Green: Your Best Friend on a Busy Tuesday at Work 00:06:00 Blue: This Power Color Can Help Get You the Vote or the Job. 00:07:00 Purple: A Go-To Color for Gurus 00:03:00 Unit 04: The Big Crayon Box: "Special" Colors Brown and Tan: The Best Colors to Help Salvage Your Reputation. 00:07:00 Silver and Gray: For Modern People Only 00:02:00 White: How to Make Your Website More Professional. 00:04:00 Black: Learn why this Color is Best Kept OUT of the Classroom. 00:05:00 Pink: How This Color Will Help Your Sports Team Win Again and Again. 00:04:00 Unit 05: Putting It All Together Case Study #1: Influence the Audience's Mood through Color in Film/Animation 00:08:00 Case Study #2: What I Wore to my Last Job Interview 00:08:00 Case Study #3: How to Use Color Psychology to Boost Your Website (New Site) 00:13:00 Unit 06: Updates, Extras, and Goodies Thank You for Taking This Course. 00:01:00

Overview The Level 3 Certificate in Assessing Vocational Achievement (RQF) is intended to help you acquire an RQF Assessing Vocational Achievement certificate. You will learn the principles and practices that support assessment, which will be shown by a written account proving your knowledge and comprehension, as well as the completion of a workbook that demonstrates research into assessment practice and associated legal requirements. You will also have the ability to conduct performance evaluations in an individual's work setting. You'll also learn how to evaluate your performance in terms of occupational skills, knowledge, and understanding in settings other than the workplace. This might take place in workshops, classrooms, or other training settings. So buckle up and sign up now! Benefits you will gain: Top-notch e-learning materials Modules availability 24/7 An easy-to-use online learning platform Flexible learning hours Level 3 Certificate in Assessing Vocational Achievement (RQF) (Regulated qualification) Exquisite customer service Qualification Focus Awards Level 3 Certificate in Assessing Vocational Achievement (RQF). Description Learners must complete all 3 mandatory units to achieve a total credit of 15In this course, you will: Understand the principles and requirements of assessment. Learn more about different types of assessment methods, manage information, make assessment decisions, and assure quality. Maintain legal and good practice requirements when assessing occupational competence. Plan the assessment of occupational competence. Be able to prepare and carry out assessments of vocational skills, knowledge and understanding. Qualification Purpose This comprehensive Level 3 Certificate in Assessing Vocational Achievement (RQF) course is designed to help students master the knowledge and skills they'll need to effectively assess occupational competence in the workplace and outside the workplace. Who is this course for? The Level 3 Certificate in Assessing Vocational Achievement (RQF) course is for individuals wanting to serve as fully qualified assessors in the educational sector. Individuals who wish to achieve a sought-after assessment certificate will benefit from its excellent training. Entry Requirements There are no specific entry requirements for this qualification. This qualification is accredited for learners who are at least 19 years old or older. Progression Learners wishing to progress from this qualification can undertake the following qualifications: Focus Awards Level 3 Award in Assessing Competence in the Work Environment Focus Awards Level 4 in Understanding the Internal Quality Assurance of Assessment Processes and Practices Focus Awards Level 4 in the Internal Quality Assurance of Assessment Processes and Practices Focus Awards Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practices Total Qualification Time Total Qualification Time consists of GLH and an estimate of the number of hours a learner is likely to spend in preparation, study or any other learning, including assessment, which takes place as directed by but not under the supervision of a lecturer, supervisor or tutor.Total Qualification Time for this qualification is 234 hours.Guided Learning HoursThese hours are made up of all contact time, guidance, or supervision of a learner by a lecturer, supervisor, tutor, trainer, or other appropriate education or training providers. Guided Learning Hours for this qualification are 84. Method of Assessment: The Level 3 Certificate in Assessing Vocational Achievement (RQF) is internally assessed and externally assured by Focus Awards. Each learner is required to create a portfolio of evidence that demonstrates the achievement of all the learning outcomes and the assessment criteria associated with each unit. The main pieces of evidence for the portfolio could include: Assessor observation - completed observational checklists on related action plans Witness testimony Learner product Worksheets Assignments / projects / reports Record of oral and written questioning Learner and peer reports Recognition of prior learning (RPL) Evidence may be drawn from actual or simulated situations where appropriate and permitted by the relevant Sector Skills Council or Sector Skills Body. Career path After receiving the Level 3 Certificate in Assessing Vocational Achievement (RQF) certification, you would be eligible to function as a competent professional as: Assessor Professional Trainer Coach Professional Verifier Course Curriculum 32 sections • 89 lectures • 00:40:00 total length •Induction Form: 00:00:00 •Registration Entry Form: 00:00:00 •Unit 1 Understanding The Principles And Practices Of Assessment Guidance For Achieving The Unit: 00:00:00 •Unit 2 Assess Occupational Competence In The Work Environment Guidance For Achieving The Unit: 00:00:00 •Unit 3 Assess Vocational Skills, Knowledge And Understanding Guidance For Achieving The Unit: 00:00:00 •Assessment Guidelines: 00:00:00 •1. Functions of Assessment in Learning and Development: 00:00:00 •2. Key Concepts and Principles of Assessment: 00:00:00 •3. Responsibilities of an Assessor: 00:00:00 •4. Regulations and Requirements Relevant to the Assessment: 00:00:00 •1. Strengths and Limitations of Various Assessment Methods: 00:00:00 •1. Key Factors to Consider When Planning Assessment: 00:00:00 •2. Benefits of Using A Holistic Approach to Assessment: 00:00:00 •3. How to Plan A Holistic Approach to Assessment: 00:00:00 •4. Types of Risks Involved in Assessment: 00:00:00 •5. How to Minimise Risks Through the Planning Process: 00:00:00 •1. Importance of Involving Learner and Others in The Assessment Process: 00:00:00 •2. Information That Should Be Made Available to Learners and Others: 00:00:00 •3. How to Use Peer and Self-Assessment Effectively: 00:00:00 •4. Assessment Arrangements to Meet the Needs of Individual Learners: 00:00:00 •1. Assessment Decisions and Judging Evidence: 00:00:00 •1. Importance of Quality Assurance in The Assessment Process: 00:00:00 •2. Quality Assurance and Standardisation Procedures: 00:00:00 •3. Appeals, Complaints & Disputes Procedures Concerning Assessment in Own Area of Practice: 00:00:00 •1. Importance of Following Procedures for The Management of Information Relating to Assessment: 00:00:00 •2. How Feedback and Questioning Contribute to the Assessment Process: 00:00:00 •1. Legal Issues, Policies and Procedures Relevant to Assessment: 00:00:00 •2. Contribution of Technology in the Assessment Process: 00:00:00 •3. Evaluation of Requirements for Equality, Diversity: 00:00:00 •4. Reflective Practice and Continual Professional Development: 00:00:00 •1. Assessment Planning of Occupational Competence: 00:00:00 •2. Communicating the Process of Assessing Occupational Competence to The Learner: 00:00:00 •3. Planning the Assessment of Occupational Competence to Address Learner Needs and Current Achievements: 00:00:00 •4. Opportunities for Holistic Assessment: 00:00:00 •1. Valid, Fair and Reliable Assessment Method: 00:00:00 •2. Making Assessment Decisions of Occupational Competence: 00:00:00 •3. Following Standardisation Procedures: 00:00:00 •4. Providing Feedback to Learners: 00:00:00 •1. Maintaining Records of the Related Information of the Assessment of Occupational Competence: 00:00:00 •2. Sharing Assessment Information with Authorised Colleagues and Procedures to Maintain the Confidentiality: 00:00:00 •1. Relevant Policies, Procedures and Legislation for the Assessment of Occupational Competence: 00:00:00 •2. Application of Requirements for Equality and Diversity and Bilingualism in Assessing Occupational Competence: 00:00:00 •3. Evaluation of Own Work in Carrying Out Assessments: 00:00:00 •4. Maintaining the Currency of Own Expertise and Competence: 00:00:00 •1. Methods of Assessing Vocational Skills, Knowledge and Understanding to Meet Requirements and Needs: 00:00:00 •2. Preparing Resources and Conditions for The Assessment: 00:00:00 •3. Communicating the Purpose, Requirements and Processes of Assessment to Learners: 00:00:00 •1. Assessment Management to Meet Assessment Requirements: 00:00:00 •2. Providing Support to Learners Within Agreed Limitations: 00:00:00 •3. Analysing Evidence of Learner Achievement: 00:00:00 •4. Making Assessment Decisions Related to Vocational Skills, Knowledge and Understanding: 00:00:00 •5. Standardisation Procedures: 00:00:00 •6. Feedback on Learners' Achievement: 00:00:00 •1. Maintaining Records of Assessment, Its Outcome and Learners Progress: 00:00:00 •2. Making Assessment Information Available to Authorised Colleagues as Required and Maintaining Confidentiality: 00:00:00 •1. Relevant Policies, Procedures and Legislation Relating to The Assessment of Vocational Skills, Knowledge and Understanding: 00:00:00 •2. Applying Requirements for Equality and Diversity and Bilingualism: 00:00:00 •3. Evaluation and CPD: 00:00:00 •Equality and Diversity - Glossary of Terms: 00:00:00 •Equality and Diversity, and The Equality Act 2010: 00:00:00 •Key Feedback Words for Use During Feedback: 00:00:00 •Table of Assessment Methods & Activities: Strengths and Limitations: 00:40:00 •Table of Assessment Types: 00:00:00 •Table of Example Assessment Records: 00:00:00 •Table of Example Assessment Requirements: 00:00:00 •Table of Objectives: 00:00:00 •Table of Potential Learner Needs and Points of Referral: 00:00:00 •Table of Resources Which Could be Used for Teaching, Learning and Assessment: 00:00:00 •Using Questions: 00:00:00 •Unit One Understanding The Principles And Practices Of Assessment - Self-Assessment Grid: 00:00:00 •Unit Two Assess Occupational Competence In The Work Environment - Self-Assessment Grid: 00:00:00 •Unit Three Assess Vocational Skills, Knowledge And Understanding - Self-Assessment Grid: 00:00:00 •Unit 1 Understanding The Principles And Practices Of Assessment Assessment Plan: 00:00:00 •Unit 2 Assess Occupational Competence In The Work Environment Assessment Plan: 00:00:00 •Unit 3 Assess Vocational Skills, Knowledge And Understanding Assessment Plan: 00:00:00 •OBSERV 1: 00:00:00 •OBSERV 2: 00:00:00 •Template - Continuing Professional Development Record: 00:00:00 •Template - Personal Development Plan: 00:00:00 •Template - Reflective Learning Journal: 00:00:00 •Template - Standardisation Record for Assessed Work: 00:00:00 •Templates - A Full Set of Assessment Records: 00:00:00 •Completed Example of A Continuing Professional Development Record: 00:00:00 •Completed Example of A Full Set Of Assessment Records: 00:00:00 •Completed Example of A Personal Development Plan: 00:00:00 •Completed Example of A Reflective Learning Journal: 00:00:00 •Completed Example of A Standardisation Record For Assessed Work: 00:00:00 •Submit Your Assignments: 00:00:00 •Resubmit Your Assignments - Level 3 Certificate in Assessing Vocational Achievement (RQF): 00:00:00

Overview This Develop Self-Awareness: Build Confidence course will unlock your full potential and will show you how to excel in a career in Develop Self-Awareness: Build Confidence. So upskill now and reach your full potential. Everything you need to get started in Develop Self-Awareness: Build Confidence is available in this course. Learning and progressing are the hallmarks of personal development. This Develop Self-Awareness: Build Confidence will quickly teach you the must-have skills needed to start in the relevant industry. In This Develop Self-Awareness: Build Confidence Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Develop Self-Awareness: Build Confidence skills to help you advance your career. Acquire a comprehensive understanding of various Develop Self-Awareness: Build Confidence topics and tips from industry experts. Learn in-demand Develop Self-Awareness: Build Confidence skills that are in high demand among UK employers, which will help you to kickstart your career. This Develop Self-Awareness: Build Confidence course covers everything you must know to stand against the tough competition in the Develop Self-Awareness: Build Confidence field.  The future is truly yours to seize with this Develop Self-Awareness: Build Confidence. Enrol today and complete the course to achieve a Develop Self-Awareness: Build Confidence certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Develop Self-Awareness: Build Confidence course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Develop Self-Awareness: Build Confidence course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Develop Self-Awareness: Build Confidence course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Develop Self-Awareness: Build Confidence is suitable for anyone aspiring to start a career in Develop Self-Awareness: Build Confidence; even if you are new to this and have no prior knowledge on Develop Self-Awareness: Build Confidence, this course is going to be very easy for you to understand.  And if you are already working in the Develop Self-Awareness: Build Confidence field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Develop Self-Awareness: Build Confidence course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Develop Self-Awareness: Build Confidence course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Develop Self-Awareness: Build Confidence course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Develop Self-Awareness: Build Confidence course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Awareness history, introduction and 9 pillars of awareness Introduction to Self-Awareness 00:12:00 Three Categories, Benefits of Self-Awareness and History 00:11:00 He or She Awareness & Your Awareness 00:07:00 What is Self Awareness & 9 Pillar with Examples 00:13:00 What is Internal Self Awareness and External Self Awareness 00:10:00 know Your Real Potential and Work Towards its Story with Awareness Test 00:14:00 Build 2 pillars of awareness - values and beliefs Why You Do, What You Do Mind Working With NPL 00:15:00 Methods to find your values with examples 00:10:00 Learn beliefs with scientists monkey banana experiment 00:05:00 What are beliefs: Learn from examples 00:08:00 Types of beliefs & 3 examples of believers Gandhi Disney Gates 00:07:00 Four steps to find and replace beliefs Copernicus example 00:12:00 Awareness of beliefs iceberg 90-10 model with examples 00:09:00 Find your strengths, unique abilities, weaknesses and mind patterns Find your 4 strengths open-feedback-passion-private with 4 room model 00:14:00 Examples of strengths and 10 questions to find your strengths 00:05:00 Find your weaknesses 7 questions with examples 00:10:00 Your thought patterns with an example 00:06:00 Learn your mind patterns with 2 examples fly, record 00:07:00 NLP method to break limiting patterns or feelings 00:09:00 Develop your emotional awareness Emotional awareness 6 emotions & emotions history 00:09:00 What are primary & secondary emotions 00:04:00 Find your emotions with the wheel of emotions tool 00:04:00 Increase +ve emotions with this activity 00:04:00 Emotion regulation with 2 techniques 00:10:00 Activity - Find 8 emotions just by looking at the face 00:03:00 Grow your awareness with 4 ideas, stimulus concept & Maslow's pyramid Four ideas to increase your awareness 00:11:00 Awareness of your freedom - stimulus and response by Dr. Viktor Frankl 00:05:00 Do you know your 5 needs -pyramid of human needs 00:13:00 What type of environment do you want - find 4 questions 00:07:00 Type of work environment - example 00:05:00 Build better relationships with knowing the impact on others and other's perception Awareness of your impact on others with examples - zoom technique 00:08:00 Others perception - Hydrogen & oxygen - 4 ways to know perception 00:10:00 Analyze your career and life in 8 aspects and set SMART goals Wheel of life - awareness of your happiness & satisfaction 00:06:00 8 ways to increase your awareness 00:08:00 SMART goal setting with examples 00:06:00 Course Summary What you learned in this course - quick review 00:07:00 Conclusion to awareness course 00:01:00

From headhunting to identifying candidates to securing that all-important job, the Diploma in Recruitment Management covers all the skills a successful recruiter needs. The course will introduce you to the basics of recruitment, including effective techniques for identifying, interviewing and shortlisting prospective employees, before moving onto advanced skills in developing hiring strategies and the onboarding process. Hiring and recruitment experts are necessary in all areas of business, at all levels. Why Choose this Course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of- Video lessons Online study supplies Mock exams Multiple-choice assessment Assignment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? Diploma in Recruitment Management is suitable for anyone who want to gain extensive knowledge, potential experience and expert skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject.

Overview This comprehensive course on Life Coach Training - Guideline For The Startup will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Life Coach Training - Guideline For The Startup comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Life Coach Training - Guideline For The Startup. It is available to all students, of all academic backgrounds. Requirements Our Life Coach Training - Guideline For The Startup is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 27 sections • 165 lectures • 10:06:00 total length •What You Will Learn: 00:06:00 •Get To Know Your Instructor: 00:02:00 •How To Get Your CPD Certificates: 00:01:00 •What Is Life Coaching: 00:05:00 •The Benefits Of Becoming A Life Coach: 00:04:00 •The Difference Between Coaching, Therapy, Mentoring & Training: 00:03:00 •The Responsibilities Of A Life Coach: 00:03:00 •Coaching Fundamentals Overview: 00:02:00 •Listening Introduction: 00:02:00 •The 3 Kinds Of Listening As A Coach: 00:05:00 •Your Listening Template: 00:11:00 •Questioning Introduction: 00:01:00 •Questioning & Coaching: 00:03:00 •How Coaching Questions Are Different From Normal Questions: 00:02:00 •The Different Types Of Coaching Questions: 00:12:00 •Questions Summary: 00:03:00 •Building Trust Introduction: 00:01:00 •The Trust Checklist Exercise: 00:03:00 •How To Build Trust As A Coach: 00:08:00 •More Trust Building Strategies: 00:05:00 •Understanding Personalities Overview: 00:03:00 •Big Five Personality Model: 00:02:00 •Myers Briggs Personality Model: 00:04:00 •Your Personality Model: 00:09:00 •How To Bring Out Your Strengths With This Model: 00:10:00 •Coaching Models Introduction: 00:02:00 •GROW Model Explained: 00:05:00 •STEPPPA Model Explained: 00:08:00 •FUEL Model Explained: 00:03:00 •CLEAR Model Explained: 00:04:00 •Why We Will Use The GROW Model: 00:01:00 •Step 1 Introduction: 00:03:00 •Why Defining Your Values Is Important: 00:03:00 •How To Define Your Personal Values: 00:06:00 •What Does Your Ideal Life Look Like?: 00:04:00 •The 4 Biggest Goal Setting Mistakes To Avoid: 00:06:00 •Stretch Goals Explained: 00:03:00 •Why You Should Start With Long Term Goals: 00:05:00 •Setting Your First Long Term Goal: 00:06:00 •Turning Long Term Goals Into Short Term Goals: 00:05:00 •Next Steps: 00:01:00 •Step 2 Introduction: 00:01:00 •Status Quo Explained: 00:06:00 •Wheel Of Life Excercise Explained: 00:06:00 •Big Rocks Exercise Explained: 00:05:00 •Coaching Example Step 2: 00:05:00 •Step 3 Introduction: 00:01:00 •How To Brainstorm With Your Client(s): 00:05:00 •How To Evaluate Your Brainstorming Ideas: 00:05:00 •'Spheres Of Influence' Excerise Explained: 00:03:00 •'Not To Do List' Exercise Explained: 00:04:00 •Coaching Example Step 3: 00:07:00 •Step 4 Introduction: 00:01:00 •The 80/20 Rule Applied To Coaching: 00:04:00 •How To Design An Action Plan: 00:03:00 •Coaching Example Step 4: 00:05:00 •GROW Model Recap: 00:03:00 •Structuring Your Sessions Introduction: 00:01:00 •How To Define Your Coaching Ground Rules: 00:03:00 •How Much Should You Charge: 00:05:00 •The Pre Coaching Call: 00:03:00 •Your First Coaching Session: 00:03:00 •Progress Evaluation Sessions: 00:05:00 •My Recommended Coaching Timeline: 00:03:00 •Client Coach Relationship Intro: 00:01:00 •What Clients Expect From Their Coaches: 00:04:00 •Why Clients Choose One Coach Over Another: 00:02:00 •Client Coach Boundaries: 00:03:00 •How To Retain Clients Long Term: 00:05:00 •Advanced Coaching Strategies Introduction: 00:01:00 •Reframing Explained: 00:07:00 •Managing Emotional States: 00:07:00 •Understanding Representational Systems: 00:08:00 •Personal SWOT Analysis: 00:06:00 •Johari Window - Developing Self Awareness: 00:05:00 •Giving Good Feedback As A Coach: 00:05:00 •Part 2 Introduction: 00:03:00 •What It Means To Be Healthy: 00:04:00 •What Does A Health Coach Do?: 00:03:00 •How Can You Combine Life Coaching & Health Coaching: 00:02:00 •Diet Introduction: 00:01:00 •Your Health & Diet: How They Are Linked: 00:04:00 •The Consequences Of Following A Bad Diet: 00:04:00 •How To Eat For Longevity: 00:02:00 •What Are Calories? Explained: 00:04:00 •The Relationship Between Bodyweight And Health: 00:05:00 •Calories & Bodyweight In A Healthy Diet: 00:02:00 •The Surprising Results Of The Twinkie Diet: 00:02:00 •The Relationship Between Weight Loss And Health: 00:03:00 •Figuring Out How Many Daily Calories You Need: 00:02:00 •Calculating Your Total Daily Calories: 00:03:00 •Healthy Weight Ranges: 00:02:00 •The Best Foods For A Healthier Life: 00:02:00 •Best Protein Foods: 00:01:00 •Best Carbohydrate Foods: 00:01:00 •Best Dietary Fat Foods: 00:01:00 •How Much Of Each (Protein, Carbs, Fat)?: 00:04:00 •What About The Remaining Calories: 00:01:00 •Client Assessment Introduction: 00:01:00 •Client Interview: 00:04:00 •How To Create A Diet Plan For Clients: 00:09:00 •Calculating BMI: 00:03:00 •Cardio Introduction: 00:01:00 •The Different Types Of Cardio: 00:02:00 •Creating A Cardio Workout For A Client: 00:04:00 •How To Monitor Your Heart Rate During A Workout: 00:02:00 •Cardio vs Weigh Training - Which Is Better For Weight Loss: 00:07:00 •Weight Training Introduction: 00:01:00 •Muscle Building Formula: 00:07:00 •The Science Behind Muscle Growth: 00:04:00 •Weight Training vs Bodyweight Training: 00:02:00 •How To Create A Beginner Workout Plan: 00:09:00 •5 Most Important Aspects Of Lifting Form: 00:03:00 •Progressive Overload: 00:03:00 •Hormones Introduction: 00:02:00 •The 3 Types Of Hormones: 00:03:00 •The Endocrine System Explained: 00:04:00 •Hormones & Heart Disease: 00:04:00 •Anabolic Steroids: Why They Are So Dangerous: 00:04:00 •: 00:00:00 •: 00:00:00 •Glucagon: 00:02:00 •Adrenaline: 00:03:00 •Cortisol: 00:04:00 •Ghrelin: 00:02:00 •Leptin: 00:03:00 •Thyroid Hormones: 00:02:00 •Estrogen: 00:03:00 •Growth Hormone: 00:01:00 •Testosterone: 00:03:00 •How To Build Your Own Supplement Stack: 00:09:00 •Top 3 Beginner Supplements For Muscle Growth: 00:04:00 •The Best Supplements To Boost Immunity: 00:04:00 •The Best Supplements For Vegans & Vegetarians: 00:02:00 •The Best Supplements For Joint & Bone Health: 00:02:00 •The Best Supplements For Fat Loss: 00:04:00 •Apex Learning Motivation Introduction: 00:02:00 •How To Get Out Of A Workout Rut: 00:09:00 •What Is Nutrient Density: 00:04:00 •Is Brown Sugar Better Than White Sugar: 00:03:00 •What Should You Train On Your First Day At The Gym?: 00:07:00 •Are Microwaves Harmful?: 00:05:00 •Fresh vs Frozen Food: Which Is Healthier: 00:04:00 •Part 3 Introdudction: 00:02:00 •The Difference Between Stress & Anxiety: 00:03:00 •Short vs Long Term Stress: 00:02:00 •The Effects Of Stress & Anxiety On Your Body: 00:05:00 •Proven Stress Management Strategies & Techniques: 00:03:00 •The Benefits Of Calm Breathing: 00:03:00 •Breathing Exercise #1 - Three Part Breath: 00:02:00 •Breathing Exercise #2 - Bellows Breath: 00:02:00 •Progressive Muscle Relaxation: 00:03:00 •Complete PMR Routine: 00:07:00 •Sleeping For A Longer Life: 00:04:00 •Tips To Fall Asleep Faster: 00:03:00 •Supplements For Improved Sleep: 00:02:00 •What Is Emotional Self Care: 00:05:00 •How To Accept Yourself: 00:03:00 •Taming Your Inner Critic: 00:06:00 •Getting A Different Perspecitive: 00:04:00 •Acknowledging Your Qualities: 00:03:00 •Getting Rid Of Time Consuming Commitments: 00:06:00 •How To Say 'No' To Others: 00:05:00 •Resources - Life Coach Training - Guideline For The Startup: 00:00:00 •Assignment - Life Coach Training - Guideline For The Startup: 00:00:00

The 'Diploma in Legal Administration - Legal Secretary (Level 3)' course provides comprehensive training on legal systems, contract law, criminal law, family law, and other essential skills required for a legal secretary role. Participants will learn about various legal aspects and gain expertise in professional writing, document management, and conflict resolution. Learning Outcomes: Understand the fundamental principles of English law and legal systems. Gain knowledge of contract law, tort law, criminal law, family law, and property law. Develop skills in document preparation, proofreading, and editing for legal documents. Learn effective meeting management and minute-taking techniques. Acquire data management and record-keeping skills necessary for a legal secretary role. Explore other essential skills, such as conflict resolution, human rights, and criminal psychology. Why buy this Diploma in Legal Administration - Legal Secretary (Level 3)? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Diploma in Legal Administration - Legal Secretary (Level 3) there will be an automated MCQ test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Aspiring legal secretaries seeking to enter the legal profession. Existing legal secretaries looking to enhance their knowledge and skills. Individuals interested in the legal field and seeking a career as a legal secretary. Prerequisites This Diploma in Legal Administration - Legal Secretary (Level 3) does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Diploma in Legal Administration - Legal Secretary (Level 3) was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Legal Secretary Legal Assistant Paralegal Administrative Assistant in legal departments Law Firm Support Staff Course Curriculum ***Updated Version*** Module 01: Introduction to Legal Secretary Introduction to Legal Secretary 00:22:00 Module 02: English Law & Legal Systems English Law & Legal Systems 00:33:00 Module 03: Law of Contract & Law of Tort Law of Contract & Law of Tort 00:28:00 Module 04: Wills, Probate, Estate Law Wills, Probate, Estate Law 00:15:00 Module 05: Property Law & Conveyancing Practice Property Law & Conveyancing Practice 00:19:00 Module 06: Criminal Law Criminal Law 00:24:00 Module 07: Understanding Criminal Psychology Understanding Criminal Psychology 00:31:00 Module 08: Contract & Business Law Contract & Business Law 00:54:00 Module 09: Family Law and Insurance Practice Family Law and Insurance Practice 00:24:00 Module 10: Conflict and Conflict Resolution Conflict and Conflict Resolution 00:18:00 Module 11: Professional Writings and Documents Professional Writings and Documents 00:27:00 Module 12: Document Proofreading and Editing Document Proofreading and Editing 00:19:00 Module 13: Meeting Management & Minute Taking Meeting Management & Minute Taking 01:06:00 Module 14: Data Management and Record-Keeping Data Management and Record-Keeping 00:13:00 Module 15: Other Essential Skills for Secretarial Role Other Essential Skills for Secretarial Role 00:19:00 Module 16: Human Rights Human Rights 00:12:00 ***Old Version*** Legal Secretary Introduction to Legal Secretary 00:15:00 Role of Legal Secretaries 00:15:00 General Duties and Day-to-Day Operations of a Legal Secretary 00:30:00 Record Keeping 00:18:00 Legal Writing Skills & Proofreading 00:15:00 Research Skills You Need to Know 00:30:00 Transcription, Editing & Correspondence to Judges 00:30:00 Legal System of UK 00:15:00 UK Court System 00:30:00 Meeting Management & Minute Taking Meeting Management 00:15:00 The Role of a Minute-Taker 00:15:00 The Skills of a Minute-Taker 00:30:00 Meeting Agreements 00:15:00 Minute Styles 00:30:00 What Do I Record? 00:30:00 Techniques for Preparing Minutes 00:30:00 Taking Minutes in an Interactive Meeting 00:15:00 The Minute Book 00:15:00 What to include/what to ignore 00:30:00 Motions and Resolutions 00:05:00 Method of recording minutes 00:30:00 Reasons for Meeting 00:30:00 What is a decision? 00:15:00 Other Secretarial Roles And Responsibilities Working with Your Manager 01:00:00 Administrative Soft Skills 01:00:00 Effective Time Management 01:00:00 Tools of the Trade 01:00:00 Being an Effective Gatekeeper 00:15:00 Organizational Skills 00:15:00 Confidentiality Guidelines 00:15:00 Special Tasks 00:15:00 Customer Service Role Introduction To Customer Service 00:15:00 The Power of Positive Thinking in Customer Service 00:30:00 Types of Difficult Customers and How to Help them 01:00:00 How to Deal with Difficult Customers 00:30:00 Telephone Etiquette Aspects of Phone Etiquette 01:00:00 Using Proper Phone Language 01:00:00 Eliminate Phone Distractions 01:00:00 Inbound Calls 01:00:00 Outbound Calls 01:00:00 Handling Rude or Angry Callers 01:00:00 Handling Interoffice Calls 01:00:00 Methods of Training Employees 01:00:00 Correcting Poor Telephone Etiquette 01:00:00 Organizing Work Using MS Word Opening 01:00:00 Working with the Interface 01:00:00 Your First Document 01:00:00 Basic Editing Tasks 01:00:00 Basic Formatting Tasks 01:00:00 Formatting Paragraphs 01:00:00 Advanced Formatting Tasks 01:00:00 Working with Styles 01:00:00 Formatting the Page 01:00:00 Sharing Your Document 01:00:00 Proof Reading Introduction to Proofreading 00:15:00 What does a Proofreader do? 00:15:00 Proofreading 00:15:00 Proofreading Symbols 00:15:00 Proofreading on Paper & Screen 00:15:00 Strategies to Check for Specific Errors 00:15:00 Editing & Proofreading Strategies 00:15:00 Proofreading an Essay 00:15:00 Mock Exam Mock Exam - Legal Secretary 00:30:00 Final Exam Final Exam - Legal Secretary 00:30:00