Embark on a journey to unravel the intricacies of customer relationship management (CRM) excellence with the 'Understanding Excellence in Customer Relationship Management' course. Explore the foundations of hospitality management while delving into various facets of the hotel industry. Master the art of selection, recruitment, development, and training in the hospitality sector. Gain insights into efficient front office, housekeeping, engineering, and food and beverage operations. Learn strategies for maintaining service quality, enhancing customer satisfaction, and leveraging technology in the world of e-hospitality. Learning Outcomes: Gain a comprehensive understanding of hospitality management and the hotel industry. Explore the selection and recruitment process within the hospitality sector. Learn effective strategies for staff development and training in hospitality. Master the management of front office, housekeeping, engineering, and food and beverage operations. Understand techniques for ensuring service quality and customer satisfaction. Discover the role of marketing and technology in the travel and tourism business. Familiarize yourself with accounting principles relevant to the hospitality industry. Embrace the concept of e-hospitality and its impact on customer relationship management. Why buy this Understanding Excellence in Customer Relationship Management? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Understanding Excellence in Customer Relationship Management there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Understanding Excellence in Customer Relationship Management does not require you to have any prior qualifications or experience. You can just enrol and start learning. Aspiring and current professionals in the hospitality and hotel industry. Hotel managers, supervisors, and front-line staff seeking to enhance customer relationships. Students pursuing careers in travel, tourism, and hospitality management. Individuals interested in the intersection of service quality and customer satisfaction. Prerequisites This Understanding Excellence in Customer Relationship Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Hotel Manager - Median salary of £30,000 - £50,000 per year. Front Office Manager - Median salary of £25,000 - £35,000 per year. Restaurant Manager - Median salary of £25,000 - £40,000 per year. Hospitality Trainer - Median salary of £25,000 - £35,000 per year. Travel and Tourism Marketing Specialist - Median salary of £25,000 - £40,000 per year. Course Curriculum Understanding Excellence in Customer Relationship Management Module 01: Introduction to Hospitality Management 00:24:00 Module 02: An Overview of Hotel Industry 00:18:00 Module 03: The Process of Selection and Recruitment in Hospitality Industry 00:21:00 Module 04: The Process of Development and Training in Hospitality Industry 00:24:00 Module 05: Management of Front Office Operations 00:19:00 Module 06: Management of Housekeeping, Engineering and Security Operations 00:27:00 Module 07: Management of Food and Beverage Operations 00:20:00 Module 08: Management of Service Quality in Hospitality Industry 00:20:00 Module 09: Marketing in Travel and Tourism Business 00:24:00 Module 10: Accounting in Hospitality Industry 00:26:00 Module 11: Customer Satisfaction 00:23:00 Module 12: E-Hospitality and Technology 00:22:00 Mock Exam Mock Exam - Understanding Excellence in Customer Relationship Management 00:20:00 Final Exam Final Exam - Understanding Excellence in Customer Relationship Management 00:20:00
This course gives a complete overview of the Scrum framework for Agile project management. Anyone involved in product delivery using the Scrum framework will find this course helpful, but it is particularly beneficial for those in the organization accountable for getting the most out of Scrum, including Scrum masters, managers, and Scrum team members.
Do you want to know how retail business work? Do you want to improve your skills about retail business? The course will help you to learn all the necessary information about a retail business. Retail business is a type of business firm that sells products to the individual customers for their personal or family needs. If you are novice about business, you can start your business with retails business. This will help you to gain knowledge about business basics. In the course, you will learn the step by step procedures of succeeding in a retail business. The course focuses the benefits of having a retail business, the procedures of making a good business plan, and how to assess your business. By the end of the course, you will be a skilful business person. Course Highlights Accredited Diploma in Retail Management is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Diploma in Retail Management into 16 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 7 hours, 55 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Accredited Diploma in Retail Management Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Accredited Diploma in Retail Management is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Accredited Diploma in Retail Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Accredited Diploma in Retail Management Introduction To Retail Business FREE 00:30:00 What Are The Benefits of Owning Your Own Business? FREE 01:00:00 No Business Plan = FAILURE! 00:30:00 What Kind of Business Should Your Business Be? 00:30:00 Corporation 00:15:00 What Type of Business Should You Start? 00:15:00 What Type of Business Am I interested In? 00:30:00 Who Is, What Is, Where Is Your Market? 00:30:00 What CAN You Do? 00:15:00 Identify Your Competitors 00:15:00 Registrations Permits and Licensing 00:30:00 Location! Location! Location! 00:15:00 How To Market Your Business 00:30:00 Merchandising and Inventory 00:15:00 Common Mistakes for New Businesses 01:00:00 Time To Get Started! 00:15:00 Mock Exam Mock Exam- Accredited Diploma in Retail Management 00:20:00 Final Exam Final Exam- Accredited Diploma in Retail Management 00:20:00
Stress Management: Stress Management at Workplace Have you ever been in a stressful scenario before? Do you seek a way away from your current stressful environment? You will learn the abilities and strategies required to manage stress in this Stress Management course. Cognitive therapy and stress-relieving techniques are both included in this stress management course. The effects of depression on the mind and body are discussed in stress management courses. Another module of this Stress Management program covers the connection between stress and the immune system. Stress Management also exemplifies several organizational techniques designed to promote a pleasant workplace for workers. You will know more about stress management and how to use it in everyday life by the time you complete the Workplace Stress Management course. Participate in this thorough course on Stress Management to learn how to handle and ultimately overcome difficult situations! Learning Outcomes of Stress Management course After completing this Stress Management course, the learner will be able to: Gain a thorough understanding of workplace stress from the Stress Management course. Stress Management helps to gain in-depth knowledge about rational and irrational beliefs. Stress Management describes the ABC framework of REBT. You can understand Cognitive Behavioural Therapy (CBT) in the workplace from this Stress Management course. Stress Management will boost your knowledge about how to identify and Challenge distorted negative thoughts. Special Offers of this Stress Management: Stress Management at Workplace Course This Stress Management: Stress Management at Workplace includes a FREE PDF Certificate. Lifetime access to this Stress Management: Stress Management at Workplace Course Instant access to this Stress Management: Stress Management at Workplace Course Get FREE Tutor Support from Monday to Friday in this Stress Management: Stress Management at Workplace Main Course: Stress Management at Workplace Course Free Courses: Course 01: Level 5 Mental Health Care - MCA and DOLS Course 02: Workplace First Aid Training [ Note: Free PDF certificate as soon as completing the Stress Management: Stress Management at Workplace] Stress Management: Stress Management at Workplace Course curriculum of Stress Management at Workplace This Stress Management: Stress Management at Workplace course consists of 07 modules. Assessment Method of Stress Management at Workplace Course After completing each module of the Stress Management: Stress Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Stress Management at Workplace Course After completing the MCQ/Assignment assessment for this Stress Management: Stress Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Stress Management: Stress Management at Workplace This Stress Management at Workplace Course is suitable for anyone whose work or personal life suffers from stressful thoughts. Including: Students Job seekers Stressed-out executives Managers who have trouble getting a good night's sleep Entrepreneurs Requirements Stress Management: Stress Management at Workplace Students who intend to enrol in this Stress Management course must meet the following requirements: Stress Management: Good command of the English language. Stress Management: Must be vivacious and self-driven. Stress Management: Minimum Basic computer knowledge. Stress Management: A minimum of 16 years of age is required. Career path Stress Management: Stress Management at Workplace This Stress Management at Workplace Course will help candidates be complete and compatible in their professional careers. Certificates Certificate of completion Digital certificate - Included
Our comprehensive course is designed to provide you with the necessary skills and knowledge to excel in your field. Developed by professionals with years of experience, this course is perfect for anyone looking to kick start their career or advance their skills. It features an audio-visual presentation and easy-to-learn modules, allowing for a self-paced learning experience. Our expert online support team is available during weekdays to assist you throughout the course. Learning Outcomes Upon completion of the course, you will be able to: Understand the fundamentals and its applications. Develop the necessary skills to succeed in the field . Apply your newly acquired knowledge to real-world scenarios. Create effective and efficient solutions for relevant topics. Enhance your employability and career prospects. It is designed to provide you with the knowledge needed to stand out in the competitive job market. With lifetime access to course materials and the ability to learn at your own pace, this course is the perfect opportunity to improve your skills and advance your career. You can learn at your own pace, from the comfort of your home, as all course materials are accessible online at any time. Why Choose Us? Lifetime access to course materials Full tutor support is available Monday through Friday for all courses Learn essentials skills at your own pace from the comfort of your home Gain a thorough understanding of the course Access informative video modules taught by expert instructors 24/7 assistance and advice available through email and live chat Study the course on your computer, tablet, or mobile device Improve your chances of gaining professional skills and earning potential by completing the course. Why should you study this course? The course offers a comprehensive introduction to the subject matter and provides a solid foundation for further study. It will also help students to gain knowledge and skills that can be applied in their professional or personal life. Assessment The course includes a series of quizzes that will test your understanding and retention of the material covered in the course. The quizzes will help you to identify areas where you may need further practice, and you will have the opportunity to review the course materials as needed. Upon successfully passing the final quiz, you will be able to order your certificate of achievement. Career Path The course is designed to equip you with the skills and knowledge you need to succeed in the field. After completing the course, you will be able to pursue a variety of career opportunities in different industries. Course Content Project Management Diploma Module 1: Introduction to Project Management Module 2: Project Planning and Control Module 3: Project Scheduling and Time Management Module 4: Project Cost Management Module 5: Project Quality Management Module 6: Project Risk Management Module 7: Project Procurement Management Module 8: Project Stakeholder Management Module 09: Project Closure and Evaluation Module 10: Agile Project Management
RESILIA™ Foundation: Virtual In-House Training AXELOS RESILIA™: Cyber Resilience Best Practice is designed to help commercial and government organizations around the world prevent, detect, and correct any impact cyber attacks will have on the information required to do business. Adding RESILIA to the existing AXELOS global best practice portfolio, including ITIL® and PRINCE2®, brings a common cyber resilience best practice for security, IT service management, and business. Active cyber resilience is achieved through people, process, and technology. The RESILIA™ Foundation course starts with the purpose, key terms, the distinction between resilience and security, and the benefits of implementing cyber resilience. It introduces risk management and the key activities needed to address risks and opportunities. Further, it explains the relevance of common management standards and best practice frameworks to achieve cyber resilience. Subsequently, it identifies the cyber resilience processes, the associated control objectives, interactions, and activities that should be aligned with corresponding ITSM activities. In the final part of the course, it describes the segregation of duties and dual controls related to cyber resilience roles and responsibilities. What you will Learn At the end of this course, you will be able to: Demonstrate your knowledge of the purpose, benefits, and key terms of cyber resilience Demonstrate your knowledge of the risk management and the key activities needed to address risks and opportunities Demonstrate your knowledge of the purpose of a management system and how best practices and standards can contribute Demonstrate your knowledge of the cyber resilience strategy, the associated control objectives, and their interactions with ITSM activities Demonstrate your knowledge of cyber resilience design, the associated control objectives, and their interactions with ITSM activities Demonstrate your knowledge of cyber resilience transition, the associated control objectives, and their interactions with ITSM activities Demonstrate your knowledge of cyber resilience operation, the associated control objectives, and their interactions with ITSM activities Demonstrate your knowledge of cyber resilience continual improvement, the associated control objectives, and their interactions with ITSM activities Demonstrate your knowledge of the purpose and benefits of segregation of duties and dual controls Course Introduction Course Learning Objectives Course Agenda Activities Course Book Structure RESILIA Certification Introduction to Cyber Resilience What is Cyber Resilience? Defining Cyber Resilience Balancing in Cyber Resilience Characteristics of Cyber Resilience Risk Management Understanding Risk Management: Discussion Defining Risk Management Addressing Risks and Opportunities Managing Cyber Resilience Why and What of Management Systems? Management Systems Common Management Standards and Frameworks Cyber Resilience Strategy What is Strategy? Cyber Resilience Strategy and Activities Security Controls at Cyber Resilience Strategy Interaction Between ITSM Processes and Cyber Resilience Cyber Resilience Design Why Cyber Resilience Design? Cyber Resilience Design Activities Security Controls at Cyber Resilience Design Aligning ITSM Processes with Cyber Resilience Processes Cyber Resilience Transition Why Cyber Resilience Transition? Basics of Cyber Resilience Transition Cyber Resilience Transition: Controls Interaction Between ITSM Processes and Cyber Resilience Cyber Resilience Operation The Purpose of Cyber Resilience Operation Security Controls in Cyber Resilience Operation Interaction Between IT Processes and Cyber Resilience Interaction Between ITSM Functions and Cyber Resilience Cyber Resilience Continual Improvement Continual or Continuous Improvement Maturity Models Continual Improvement Controls The Seven-Step Improvement Process The ITIL CSI Approach Cyber Resilience Roles & Responsibilities Segregating Duties Dual Controls
Are you tired of feeling like there just aren't enough hours in the day? Do you find yourself overwhelmed by endless to-do lists and deadlines? Say hello to your new secret weapon: our revolutionary Time Management system! With our Time management course you will have increased work productivity which will make you reach heights that you never dreamt of. And studying will be no problem as your time management skills will be top notch. With our powerful Time Management tool, chaos becomes a thing of the past. No more frantic scrambling to meet deadlines or missing out on important events. Take control of your schedule and reclaim your peace of mind. Key Features This Time Management - Level 3 CPD Certified Course includes: Online Video Course CPD Certified Time Management Course Free Certificate Level 3 Diploma Developed by Time Management Specialist Lifetime Access Why Choose Our Course? By choosing our Time Management course is a smart investment in your professional future. Our Time Management course is designed by industry professionals to stay ahead of trends, offering the most current and relevant content. This Time Management course provides you with the tools and knowledge needed to excel in today's competitive landscape. With flexible learning options and a commitment to your success, our Time Management course is the key to unlocking your potential and advancing your professional journey. Course Curriculum Time Management - Level 3 CPD Certified Course: Module 01: Significance and Advantages of Time Management Module 02: Evaluation of Current Work Practices Module 03: Prioritisation Techniques Module 04: Overcoming Procrastination Module 05: Goal Setting Strategies Module 06: Planning and Executing Work Plans Module 07: Techniques for Effective Time Management Module 08: The Skill of Anticipation Learning Outcomes After completing this Time Management - Level 3 CPD Certified Course, you will be able to: Understand the value of effective time management in daily tasks. Evaluate and enhance current work practices for increased efficiency through time management techniques. Prioritise tasks based on urgency and importance. Increase work productivity with the time management techniques. Overcome procrastination through proven time management strategies and techniques. Set SMART goals aligned with personal and professional objectives. Apply planning techniques and execute plans for optimal time management. Certification After completing this Time Management - Level 3 CPD Certified course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? This Time Management - Level 3 CPD Certified Course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Time Management. Moreover, this course is ideal for: Professionals seeking improved work productivity through time management. Students aiming to enhance time management skills for academic success. Entrepreneurs striving for better organisation in their business activities. Individuals looking to overcome procrastination and achieve their goals. Anyone desiring effective time management techniques for personal growth. Requirements There are no requirements needed to enrol into this Time Management - Level 3 CPD Certified Course. We welcome individuals from all backgrounds and levels of experience to enrol into this Time Management - Level 3 CPD Certified Course. Career path After finishing this Time Management Course you will have multiple job opportunities waiting for you. Some of the the following Job sectors of Time Management are: Event Coordinator - £30K to 50K/year. Administrative Officer - £20K to 30K/year. Project Manager - £35K to 60K/year. Business Analyst - £30K to 45K/year. Operations Manager - £30K to 50K/year. Executive Assistant - £25K to 40K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
Get ready for an exceptional online learning experience with the Construction Management, Architecture, Surveying, Interior design & Construction Safety bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Construction Management, Architecture, Surveying, Interior Design & Construction Safety is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Construction Management package has something for everyone. As part of this package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Construction Management bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following CPD Accredited Courses: Construction Management CDM Awareness Training Course Architectural Studies Construction Cost Estimation Road Construction & Structural Drawing Like Expert Building Surveyor Training Land Surveying Site Management Safety Training Scheme (SMSTS) LEED V4 - Building Design and Construction WELL Building Standard Revit Architecture Ultimate Interior Design Course Revit Architecture Ultimate Exterior Design for Beginners Revit Architecture Advanced Interior Design Training Property Law Intermediate Solidworks Course Finite Element Analysis Using Solidworks Solidworks: Beginner to Advanced Construction Safety Ladder Safety Working at Height Level 2 Learning Outcome: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices through the Construction Management Bundle. Develop practical skills applicable to real-world situations. Enhance personal and professional growth with the Construction Management Bundle. Build a strong knowledge base in your chosen course via thisbundle. Benefit from the flexibility and convenience of online learning. With the Construction Management package, validate your learning with a CPD certificate. Each course in this bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Construction Management, Architecture, Surveying, Interior Design & Construction Safety, a rich anthology of 20 diverse courses. Each course in the Construction Management bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. This bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Construction Management, Architecture, Surveying, Interior Design & Construction Safety bundle offers you the flexibility and convenience to learn at your own pace. Make the Construction Management package your trusted companion in your lifelong learning journey. CPD 210 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Construction Management, Architecture, Surveying, Interior Design & Construction Safety bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Career path Unleash your potential with the Construction Management, Architecture, Surveying, Interior Design & Construction Safety bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with thisbundle package. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.
Overview Join our Security Management Diploma course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Security Management Diploma course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Security Management Diploma course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! You Will Learn The Following Things: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Security Management Diploma. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Security Management Diploma course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? This Security Management Diploma is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand. On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Security Management Diploma course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Security Management Diploma Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Security Management Diploma Module 01: Introduction to Security Management Module 01: Introduction to Security Management 00:30:00 Module 02: Organisational Security Management Module 02: Organisational Security Management 00:26:00 Module 03: Security Risk Analysis and Risk Reduction Module 03: Security Risk Analysis and Risk Reduction 00:23:00 Module 04: Physical and Information Security Protection Module 04: Physical and Information Security Protection 00:32:00 Module 05: Business Resilience and Crisis Management Module 05: Business Resilience and Crisis Management 00:17:00 Module 06: Cyber Security and Fraud Prevention Module 06: Cyber Security and Fraud Prevention 00:25:00 Module 07: Security Investigations and Threat Awareness Module 07: Security Investigations and Threat Awareness 00:24:00 Module 08: Laws and Regulations Module 08: Laws and Regulations 00:25:00 Optional Assignment Optional Assignment - Security Management Diploma 00:00:00