29551 Courses in Cardiff delivered Online

Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. Learning Outcomes : The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Curriculum Call Centre & Customer Service Training Course Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Sale Ends Today IT Skills for Business Level 3 Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter IT skills are not just beneficial today, rather they have become indispensable for any business environment. With over 1.46 million people working within the digi-tech sector in the UK, the demand for advanced IT competencies continues to surge. The IT Skills for Business Level 3 course bundle is designed to place you at the forefront of this dynamic field. So, get ready to elevate your professional capability and become an invaluable asset to any business! The IT Skills for Business Level 3 course offers an extensive curriculum tailored to enhance your technical skills across a broad spectrum of IT disciplines. From foundational courses like IT Support Technician and Functional Skills IT to specialised training in Ethical Hacking, Cyber Security, and Network Security, this bundle equips you with the necessary tools to secure, analyse, and manage IT infrastructure effectively. Additionally, enhance your strategic acumen with Business Analysis, learning to translate business needs into IT solutions, and exploring Financial Analysis for richer business decision-making. Courses Are Included In this IT Skills for Business Level 3 Career Bundle: Course 01: IT Support Technician Course 02: Functional Skills IT Course 03: Building Your Own Computer Course Course 04: It: Ethical Hacking, IT Security and IT Cyber Attacking Course 05: Computer Operating System and Troubleshooting Course 06: Cyber Security Incident Handling and Incident Response Course 07: Cyber Security Law Course 08: Network Security and Risk Management Course 09: CompTIA Network Course 10: CompTIA Cloud+ (CV0-002) Course 11: Web Application Penetration Testing Course Course 12: Learn Ethical Hacking From A-Z: Beginner To Expert Course 13: C# (C-Sharp) Course 14: JavaScript Fundamentals Course 15: Python Programming Bible Course 16: Data Protection (GDPR) Practitioner Course 17: Microsoft SQL Server Development for Everyone! Course 18: SQL Database Administrator Course 19: Data Science and Visualisation with Machine Learning Course 20: SQL For Data Analytics & Database Development Course 21: Introduction to Business Analysis Course 22: Business Data Analysis Course 23: Financial Analysis for Finance Reports Course 24: Financial Modelling Using Excel Course 25: Data analytics with Excel Course 26: Excel Data Tools and Data Management Course 27: Ultimate Microsoft Excel For Business Bootcamp Course 28: MS Word Essentials - The Complete Word Course - Level 3 Course 29: Document Control Course 30: Information Management Don't miss the opportunity to transform your career with cutting-edge IT skills that are crucial in today's tech-driven world. Utilise the industry relevant and essential IT knowledge this IT Skills for Business Level 3 course bundle has to offer and use it as your gateway to success. Enrol today and take the first step towards securing a prominent role in the booming tech industry! Learning Outcomes of this Bundle: Master key IT support skills and build your own computer. Gain proficiency in programming with C#, JavaScript, and Python. Develop expertise in cyber security, network security, and risk management. Learn comprehensive data protection practices including GDPR compliance. Enhance skills in SQL for effective database management and business analytics. Apply advanced Excel techniques for financial modelling and data analysis. But that's not all. When you enrol in IT Skills for Business Level 3 Bundle, you'll receive 30 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Why Prefer this Course? Get a Free CPD Accredited Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! The "IT Skills for Business Level 3" course bundle is an invaluable resource for anyone looking to deepen their understanding and expertise in the diverse fields of IT and Business Analysis. This course offers learners the chance to master foundational IT Support Skills, such as Building their Own Computers and troubleshooting various software issues, providing a solid base from which to expand their knowledge into more specialised areas. Further advancement is facilitated through detailed modules focusing on Business Analysis Skills, teaching learners how to translate complex business needs into scalable IT solutions. This integration of IT proficiency with Business knowledge ensures that participants are well-prepared to tackle strategic challenges, making them invaluable assets to any organisation. By blending IT skills with an understanding of business processes and Data Analysis, this course sets up its participants for success in multiple pathways, from Network Management to Business Consulting. Moreover, this diploma offers learners the opportunity to acquire a Recognised Qualification that is highly valued in the field of IT / Business. With this Certification, graduates are better positioned to pursue career advancement and higher responsibilities within the IT / Business setting. The skills and knowledge gained from this course will enable learners to make meaningful contributions to IT / Business related fields impacting their IT / Business experiences and long-term development. Course Curriculum Course 01: IT Support Technician Module 01: Software Module 02: Hardware Module 03: Security Module 04: Networking Module 05: Basic IT Literacy Course 02: Functional Skills IT Module 01: How People Use Computers Module 02: System Hardware Module 03: Device Ports And Peripherals Module 04: Data Storage And Sharing Module 05: Understanding Operating Systems Module 06: Setting Up And Configuring A PC Module 07: Setting Up And Configuring A Mobile Device Module 08: Managing Files Module 09: Using And Managing Application Software Module 10: Configuring Network And Internet Connectivity Module 11: IT Security Threat Mitigation Module 12: Computer Maintenance And Management Module 13: IT Troubleshooting Module 14: Understanding Databases Module 15: Developing And Implementing Software Course 03: Building Your Own Computer Course Module 01: Introduction to Computer & Building PC Module 02: Overview of Hardware and Parts Module 03: Building the Computer Module 04: Input and Output Devices Module 05: Software Installation Module 06: Computer Networking Module 07: Building a Gaming PC Module 08: Maintenance of Computers =========>>>>> And 27 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*30 = £390) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring IT professionals. Business analysts. Data scientists. System administrators. Network security specialists. Database managers. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. IT Support Specialist: $35,000 - $60,000 Cyber Security Analyst: $60,000 - $100,000 Network Engineer: $50,000 - $90,000 Data Analyst: $45,000 - $85,000 Software Developer: $50,000 - $120,000 Database Administrator: $60,000 - $110,000 Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited e-Certificate - Free Enrolment Letter - Free Student ID Card - Free CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

The Level 3 Certificate in Assessing Vocational Achievement, also known as the Level 3 CAVA Assessor course, replaces the A1 course and is considered an industry-standard qualification for people looking to assess learners for accredited courses.

3ds max face to face training customised and bespoke. Live online or Face to Face.

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost