25825 Courses in Cardiff delivered Online

Negotiation is an everyday challenge for some whether it be in the office, field or at home. Have you ever walked away from a situation thinking "if I'd only put my thoughts, side, opinion or words across better"? This 2-day course is perfect for managers, supervisors and sales people. It will focus on negotiation skills and the techniques that go with it. In this energy-charged provision you'll learn and practice negotiation, assertiveness and influencing techniques. Course Syllabus The syllabus of the Effective Communication and Influencing course is comprised of seven modules, covering the following: Module One An Introduction to Negotiation Assessment of your current sales and negotiation strengths and improvement areas What is negotiation? Identifying objectives and all factors affecting negotiation The negotiation model - the four stages Module Two The Preparation Stage The significance of preparation and why we need to prepare What do you need to prepare? Preparing a set of objectives: yours and theirs Understanding constants and variables Researching the other party Creating a "win-win" situation Preparing yourself for possible set-backs and objections Module Three The Discussion Stage The importance of rapport building Opening the negotiation The power of effective questioning techniques Improving your listening skills Controlling emotions Spotting the signs - non-verbal communication and voice clues Module Four The Proposing Stage Stating your opening position Responding to offers How to deal effectively with adjournments Module Five The Bargaining and Closing Stage Making concessions - the techniques Adopting key bargaining skills Dealing with objections and underhand tactics Closing techniques Confirming the agreement Creating long term, lasting commitment Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Duration 2 Days 12 CPD hours This course is intended for This is an intermediate level training course, designed for experienced Java developers and architects who need to identify, design, and implement web services. We will explore and apply the terminology, the specification, the processes and technologies specific to web services. Students should have at least a year of practical development experience with Java and servlets, and should be familiar with XML and JSON. Overview This 'skills-centric' course is about 50% hands-on lab and 50% lecture, designed to train attendees in core RESTful development skills, coupling the most current, effective techniques with the soundest industry practices. Working within in a hands-on learning environment, guided by our expert team, attendees will learn to: Understand and apply the basic concepts of REST Understand and intelligently discuss the similarities and differences between RESTful services and SOAP-based services Appreciate the security concerns associated with RESTful services Design, develop, and deploy real-world RESTful Services Effectively define and design endpoints Work with query parameters Determine the best format to use for exchanging data Understand the principles associated with HTTP methods and how to stay congruent to them Extend the semantics of the RESTful service beyond the HTTP methods Implement RESTful services using JAX-RS to Handle various HTTP methods Use different approaches for parameters Deal with content negotiation Work with different data formats including XML and JSON Handle exceptions Implement RESTful Java clients Develop JAX-RS Java clients using the JAX-RS 2.0 Client API Manage different Web targets Deal with content negotiation on the client Work with different data formats including XML and JSON Properly process server responses Implement JAX-RS Filters and Interceptors Intercept and manipulate service requests and responses Dynamically register interceptor to resources Understand the concept of NameBinding Discover asynchronous JAX-RS processing Implement an asynchronous JAX-RS service endpoint Register response listeners Geared for experienced Java developers, Java REST Essentials is a two day, lab-intensive services training course that introduces developers to the core concepts, principles, and Java implementations for RESTful services. Today's development environments are increasingly dominated by sophisticated tooling that makes the implementation of RESTful services less arduous. The proper design of these services is far more complex and demanding. Java RESTful Service Essentials focuses on providing an understanding of the fundamental principles and technologies that are used in building these services. This understanding is critical to being able to diagnose, troubleshoot, tune, and perform other lifecycle activities. Session: Working with REST Overview of REST Designing RESTful Services JAX-RS Lesson: Introduction to JAX-RS @Path: URI Matching JAX-RS Content Negotiation JAX-RS Request and Response JAX-RS Client API JAX-RS Filters and Interceptors Asynchronous JAX-RS Additional course details: Nexus Humans Java REST Essentials (TT7305) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Java REST Essentials (TT7305) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is designed for experienced integration specialists and senior-level developers with experience in application development, messaging middleware applications, and transport protocols such as HTTP and FTP. Overview Describe the features and uses of IBM App Connect Enterprise Develop, deploy, and test message flow applications Generate message flow applications from predefined patterns Use the IBM App Connect Enterprise Toolkit problem determination aids to diagnose and solve development and runtime errors Describe the function and appropriate use of IBM App Connect Enterprise processing nodes Write basic Extended Structured Query Language and Java programs to transform data Use the IBM Graphical Data Mapping editor to transform data Define, use, and test simple XML and Data Format Description Language (DFDL) data models Describe supported transport protocols and how to call them in message flows IBM App Connect Enterprise provides connectivity and universal data transformation in heterogeneous IT environments. It enables businesses of any size to eliminate point-to-point connections and batch processing, regardless of operating system, protocol, and data format. This course teaches you how to use IBM App Connect Enterprise to develop, deploy, and support message flow applications. These applications use various messaging topologies to transport messages between service requesters and service providers, and allow the messages to be routed, transformed, and enriched during processing. In this course, you learn how to construct applications to transport and transform data. The course explores how to control the flow of data by using various processing nodes, and how to use databases and maps to transform and enrich data during processing. You also learn how to construct data models by using the Data Format Description Language (DFDL) Course Outline Introduction to IBM App Connect Enterprise Application development fundamentals Exercise: Importing and testing a message flow Creating message flow applications Exercise: Creating a message flow application Connecting to IBM MQ Exercise: Connecting to IBM MQ Controlling the flow of messages Exercise: Adding flow control to a message flow application Modeling the data Exercise: Creating a DFDL model Processing file data Exercise: Processing file data Using problem determination tools and help resources Exercise: Using problem determination tools Exercise: Implementing explicit error handling Mapping messages with the Graphical Data Mapping editor Referencing a database in a message flow application Exercise: Referencing a database in a map Using Compute nodes to transform messages Exercise: Transforming data by using the Compute and JavaCompute nodes Processing JMS, HTTP, and web service messages Preparing for production Exercise: Creating a runtime-aware message flow Additional course details: Nexus Humans WM668G IBM App Connect Enterprise V11 Application Development training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the WM668G IBM App Connect Enterprise V11 Application Development course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for The primary audience for this course are as follows: Technical professionals, including system engineers, technical support personnel, channel partners, and resellers, who need to know how to deploy Cisco ASR 9000 Series routers in their network environment Overview Upon completing this course, the learner will be able to meet these overall objectives: Major features and benefits of a Cisco ASR 9000 Series router Major features and benefits of the Cisco IOS XR Software operating system Data flow through the Cisco ASR 9000 Series router Configure the Cisco ASR 9000, back out of configuration changes, and restore older versions of the configuration Install the Cisco IOS XR operating system, package information envelopes (PIEs), and software maintenance updates (SMUs) Enable multicast routing on a Cisco ASR 9000 Series router Configure Multiprotocol Label Switch-Traffic Engineering (MPLS-TE) on a Cisco ASR 9000 Series router Configure Layer 3 VPN services Configure Ethernet link bundles Configure local E-Line L2VPN Configure Ethernet over MPLS E-Line L2VPN Configure EoMPLS with pseudowire backup Configure local E-LAN L2VPN Configure link-based Ethernet operations, administration, and maintenance (E-OAM) Configure virtual private LAN service (VPLS) L2VPN Configure VPLS with Border Gateway Protocol (BGP) autodiscover Configure service-based connectivity fault management (CFM) Multiple Spanning Tree-Access Gateway (MST-AG) Configure Layer 2 multicast features Basic QoS implementation How to configure and verify network virtualization (nV) on the ASR 9000 series In this 4-day course, Cisco Aggregation Services Router 9000 Series Essentials (ASR9KE), you will learn about the features and functions of the Cisco ASR 9000 Series platforms. Through a combination of lecture and hands-on labs, you will gain an understanding of all major aspects of the platform, including hardware; software; Layer 2 and Layer 3 services; Layer 2 and Layer 3 multicast; operations, administration, and management (OAM); quality of service (QoS) features; and network virtualization. Course Outline Introduction to the Cisco ASR 9000 Aggregation Series Cisco ASR 9000 Hardware Cisco IOS XR Software Overview Cisco IOS XR Software Basics Cisco IOS XR Software Installation Cisco IOS XR Software Operations Cisco IOS XR Routing Protocols Layer 3 Multicast Cisco IOS XR MPLS Cisco IOS XR Layer 3 VPN Cisco ASR 9000 Layer 2 Architecture Cisco ASR 9000 Point-to-Point Layer 2 Services Cisco ASR 9000 Multipoint Layer 2 Services Cisco ASR 9000 Operations, Administration, and Maintenance Cisco ASR 9000 Layer 2 Multicast Cisco ASR 9000 QoS Cisco ASR 9000 Network Virtualization Additional course details: Nexus Humans Cisco ASR 9000 Aggregation Services Router Series Essentials v6.1 (ASR9KE) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco ASR 9000 Aggregation Services Router Series Essentials v6.1 (ASR9KE) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Lean Leadership and Change Management is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with an acknowledged certificate. Lean Leadership and Change Management consists of several modules that take around 7 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate.

Follow your dreams by enrolling on the Real Estate and Key Legislations in the UK course today and develop the experience, skills and knowledge you need to enhance your professional development. Real Estate and Key Legislations in the UK will help you arm yourself with the qualities you need to work towards your dream job. Study the Real Estate and Key Legislations in the UK training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Real Estate and Key Legislations in the UK course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.  This Real Estate and Key Legislations in the UK course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Real Estate and Key Legislations in the UK course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Real Estate and Key Legislations in the UK course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Real Estate and Key Legislations in the UK course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Real Estate and Key Legislations in the UK course. The Real Estate and Key Legislations in the UK course is designed by industry experts and is tailored to help you learn new skills with ease.  The Real Estate and Key Legislations in the UK is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Real Estate and Key Legislations in the UK when it suits you. Access the Real Estate and Key Legislations in the UK course modules from any internet-enabled device, including computers, tablets, and smartphones. The Real Estate and Key Legislations in the UK course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Real Estate and Key Legislations in the UK now and start learning instantly! What You Get Out Of Studying Real Estate and Key Legislations in the UK With Janets: Receive a digital Certificate upon successful completion of the Real Estate and Key Legislations in the UK course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description The Real Estate and Key Legislations in the UK training course is delivered through Janets' online learning platform. Access the Real Estate and Key Legislations in the UK content from any internet-enabled device whenever or wherever you want to. The Real Estate and Key Legislations in the UK course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Method of Assessment  To successfully complete the Real Estate and Key Legislations in the UK course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Real Estate and Key Legislations in the UK course. After successfully passing the Real Estate and Key Legislations in the UK course exam, you will be able to apply for a CPD-accredited certificate as proof of your Real Estate and Key Legislations in the UK qualification. Certification All students who successfully complete the Real Estate and Key Legislations in the UK course can instantly download their digital certificate. You can also purchase a hard copy of the Real Estate and Key Legislations in the UK course certificate, which will be delivered by post for £9.99. Who Is This Course For: The Real Estate and Key Legislations in the UK is ideal for those who already work in this sector or are an aspiring professional. This Real Estate and Key Legislations in the UK course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The Real Estate and Key Legislations in the UK is open to all students and has no formal entry requirements. To study the Real Estate and Key Legislations in the UK course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The Real Estate and Key Legislations in the UK is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Real Estate and Key Legislations in the UK and gain an industry-recognised qualification that will help you excel in finding your ideal job.

Duration 3 Days 18 CPD hours This course is intended for Ideal candidates are Network Administrators who monitor and troubleshoot wireless networks, and Network and System Administrators responsible for installing and configuring network monitoring systems. Overview This hands-on course prepares you with the knowledge and experience required to install and use the AirWave Wireless Management Suite: AirWave Management Platform (AMP), RAPIDS, Visual RF, network health diagnostics, client troubleshooting, alerts and reporting.  In this course, you learn about AirWave?s capabilities in troubleshooting network health and client status via the various stages of association and authentication, as well as redundancy and master consoles for large networks. Introduction to AWMS Airwave Platform. Features and Benefits of AMP RAPIDS and Visual RF. Airwave products. Basic operations using AWMS Installing AWMS Installing AMP. Hardware requirements. Cent OS and AWMS software. Basic configuration steps. Upgrade AWMS software. Licensing AWMS. AWMS documentation Adding Device to AWMS Folders and Groups. Adding devices general process. Manually adding devices. Device discovery and managing device discovery. Moving a device to a folder. Troubleshooting IAP Organizaion and Groups Overview of IAP.Airwave integration. Golden configuration. IAP Organization options. IAP Whitelist Using Visual RF and Visual RF Plan Navigation. Setup. Heat-maps and location information. Import floorplan graphics. Plan deployments. Provision APs. Manage Visual RF performance Network Health Diagnostics page indicators. Network performance tabs. Source of issues. Network issues Troubleshooting Clients and Wireless Networks Searching for users and Diagnostics tab. Client issues. Network issues. AP issues. Switch/Controller issues. General Issues Rogue Detection and Using RAPIDS Why use RAPIDS. Threat Detection Methods. Rules. Classifications. IDS Events Report. New Rogue Devices Report. Visualization. PCI Compliance.WMS Offload Managing Administrative Access, Alerts, Triggers and Reporting Configure role-based administrative use access to the AMP system. Triggers. Alerts. Define and generate reports Scalability and Redundancy VM Redundancy. Failover for Redundancy. Master Console for large deployments. Multiple AMP Server deployments. Large Deployment example System Administration AMP Maintenance. Device Maintenance Wired Device Management Monitoring wired devices in AWMS. Wired device port and interface information. Wired device bandwith statistics and counters. Managing and configuring wired devices via AWMS templates AirWave Aruba Groups How AWMS configures devices. Using groups to control policies. Creating and controlling groups. Basic Group Design.Configuration Audits IAP Template Configuration Fetching a Template. Template Variables. Templates Configuration IAP GUI Configuration Golden configuration. GUI mode. GUI configuration Additional course details: Nexus Humans Managing Campus Networks with Aruba AirWave, Rev. 19.21 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Managing Campus Networks with Aruba AirWave, Rev. 19.21 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Buy Big. Save Big! Save now: £1233! Offer Ends Soon; Hurry Up! The construction industry is one of the most hazardous in the UK, with a disproportionately high number of accidents and fatalities. In 2021/22, there were 37 fatal injuries to workers in the construction industry in Great Britain. This Diploma in Construction Safety at QLS Level 5 course is endorsed by the Quality Licence Scheme and accredited by CPD (with 170 CPD points) to make your skill development and career progression related to construction safety substantial and easier than ever! This comprehensive Construction Safety Training course bundle addresses this critical concern. Through twelve meticulously designed modules, it equips learners with essential knowledge and skills to manage health and safety effectively on construction sites. It emphasises risk assessment, legal compliance, accident reporting, and site-specific safety issues, ensuring participants are well-versed in current best practises and safety standards. By completing the Construction Safety Training course, learners not only enhance their understanding of construction safety but also position themselves as valuable assets to any construction team. Invest in your safety and the safety of others. Enrol in our Construction Safety Training bundle today! Learning Outcomes of Construction Safety Training Understand and manage health and safety on construction sites effectively. Conduct thorough risk assessments and identify common construction risks. Comprehend and apply health and safety laws in the workplace. Accurately report accidents and implement preventive measures. Address general site issues including equipment and personnel safety. Mitigate risks in working at heights, excavation, and confined spaces. Why Choose Our Construction Safety Training Course? The opportunity to earn a certificate endorsed by the Quality Licence Scheme Get a free student ID card with Construction Safety Training Training Get instant access to this Construction Safety Training course. Learn Construction Safety Training from anywhere in the world The Construction Safety Training is affordable and simple to understand The Construction Safety Training is an entirely online, interactive lesson with voiceover audio Lifetime access to the Construction Safety Training course materials The Construction Safety Training comes with 24/7 tutor support Start your learning journey right away with this Construction Safety Training course! *** Course Curriculum *** Here is the curriculum breakdown of this Construction Safety course. Module 1: Managing Health and Safety Module 2: Risk Assessment and Common Risks Module 3: Health and Safety at Work and the Laws Module 4: Reporting Accidents at Work Module 5: General Site Issues Module 6: Working at Height Module 7: Excavation Work and Confined Spaces Module 8: Work Equipment Module 9: Manual and Mechanical Handling Module 10: Chemical and Biological Health Hazards and Control Module 11: Electrical Hazards and Control Module 12: Fire Hazards and Control Assessment Process of Construction Safety Training We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit it. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme and a CPD-accredited certificate after you have completed all the exams. Show off Your New Skills with a Certificate of Completion Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing the Construction Safety course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of 119 GBP inside the UK 129 GBP (including postal fees) for international delivery CPD 170 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Construction Safety Training course is ideal for: Construction professionals Site managers Safety officers Project supervisors Aspiring builders Compliance officers Requirements You will not need any prior background or expertise in this Construction Safety Training course. Career path This Construction Safety Training course will allow you to kickstart or take your career to the next stage in the related sector such as: Health and Safety Manager Construction Safety Tutor Health and Safety Advisor Construction Safety Officer Health and Safety Manager Construction Manager Construction Safety Specialist

The aim of this course is to provide an overview of the principles and practice for leading and managing a portfolio of smaller projects in a multi-project / multi-task environment. It presents a range of practical methods and techniques relevant to the smaller project scenario, using exercises and case studies to show how these can be applied. The scope of the programme includes: The course also emphasises the importance of the leadership and team-working skills needed by project managers and team members in carrying out their roles. The principal training objectives for this programme are to: Explain and demonstrate the key principles of successful project management Demonstrate a range of useful project management tools and techniques Define the role, and help participants understand the skills required by, the project leader Provide a structured framework to help participants manage multiple projects Identify opportunities to improve project management within the organisation DAY ONE 1 Introduction (Course sponsor) Why this programme has been developed Review of participants' needs and objectives 2 Managing smaller projects Projects and project management Lessons from past projects; the essential requirements for success Differences between projects; characteristic project life cycles Key issues and challenges of smaller projects The multi-project world; project portfolio management 3 Project exercise Syndicate teams plan and manage a small project Review of the project exercise: What are the keys to successful management of small projects? 4 Setting up the project Getting organised Managing the definition process Identifying and managing project stakeholders Working with the customer to define the scope and agree deliverables 5 Case study 1 Defining the project scope and deliverables Syndicate teams define the scope and deliverables for a typical project 6 Project planning The importance and cost benefit of effective planning Planning the plan; deciding how detailed a plan to create Packaging the work and estimating timescales and costs Developing project / resource schedules; setting milestones for control v Identifying and managing critical path activities 7 Case study 2 Creating the project plan Syndicate teams develop and analyse the project plan DAY TWO 8 Managing project risks Identifying risks to the project outcome, timescale and cost Evaluating risks and adopting an appropriate risk strategy Defining risk ownership; keeping a simple risk log Keeping risk management up to date; staying pro-active Integrating planning and risk management 9 Project control Managing change, minimising scope creep Selecting the data needed to provide early warning of problems Monitoring performance easily with 'S' curves and slip charts Using trend forecasting to assess true project status Running project review meetings 10 Managing a multi-project portfolio Understanding the world of multiple projects Establishing ownership of project / programme management Classifying projects and creating the 'master schedule' Defining and applying project lifecycle management Resource management: essential pre-requisites and mechanisms Project prioritisation criteria and techniques; pain / gain analysis 11 Managing the multi-project team Characteristics of small project teams / part-time team membership Clarifying line and project management responsibilities Implementing effective manpower planning Establishing professional working practices in the team Developing project management competences in the team Establishing team roles and integrating team members 12 Course review and transfer planning (Course sponsor present) Identify actions to be implemented individually Identify corporate opportunities for improving project management Sponsor-led review and discussion of proposals Conclusion

A question of trust. Leadership implies followership. And that means trust. Because who's going to follow a leader they don't trust? This programme takes a values-driven approach to leadership. It gets current and aspiring leaders to hold up the mirror to themselves and to see their reflections as leaders of people. It asks them whether what they see justifies their view of themselves as leaders. It helps them understand just what it takes to be an effective leader. And it does so in a highly practical, constructive manner. It helps the course participants to truly understand the core skills of effective leadership. It focuses on the difference between leadership and management, defining what high performing teams do and how they do it. It helps people to see their teams from different perspectives, allowing them to adapt their styles to maximise team outputs. And it explores concepts such as emotional intelligence, authentic leadership and the RAIV approach (relationships-achievement-independence-vocation) to help explore underlying values and use them to drive effective leadership. Because what worth do our values have unless we put them into practice? The course will help you:• Appreciate the key skills a leader needs to be effective• Understand what the organisation expects of you as a leader• Recognise your leadership style and the impact it has on others• Consider your role models - who inspires you?• See leadership from the 'followers' perspective - how do you like to be led?• Discover what holds you back - limiting beliefs• Examine your core values -do they support your ambition?• Explore the concept of Emotional Intelligence - how do we manage ourselves?• Discover how to lead through change• Explore the concept of 'Authentic Leadership' - consider how it can work for you• Practice some of the skills essential to motivating and influencing for success• Use the RAIV approach to generating enthusiasm and commitment• Plan how best to 'walk the leadership talk' - in your role, in your organisation Above all, this course will help you put theory into practice, values into actions, in a mature, considered, effective way. Day 1 1 Welcome and introduction Participants are welcomed to the programme and invited to share their personal objectives and people challenges Participants given an action plan template to complete throughout the workshop Participants required to bring an inspirational quote to share with the group 2 What is leadership? The concept of 'leadership' The role of a leader Skills assessment for all participants# Leadership v Management Assess your team effectiveness 3 Your leadership style Leadership questionnaire You and your role models Push v Pull styles of leadership Empowerment v Control Team goals and role profiling Day 2 1 You, the leader Your core values Your communication style Situational leadership The Emotional Bank Account Buy Me Today 2 Are you Emotionally Intelligent? (EI) What is emotional intelligence? Self-assessment exercise Manage your emotions Nine strategies for promoting EI 3 Leading through change Identify the major changes affecting you / your team Types of change The roles of resistance How safe are you to talk to? Forcefield Analysis Day 3 1 Authentic Leadership (AL) What is AL? Managing perceptions is managing their truth A leadership challenge 2 Motivating and influencing for success What motivates you? Motivational theory Leading by example Influencing skills required Influencing styles The influence challenge! 3 Creating enthusiasm and commitment The RAIV approach (relationships-achievement-independence-vocation) Building self-worth What drives your team? Your leadership legacy Your commitment to leadership