26589 Courses in Cardiff delivered Online

Embark on a language journey with our Learn Spanish Language course! Master vocabulary, grammar, and conversational skills. Open doors to a world of opportunities. Enroll now!

Duration 1 Days 6 CPD hours This course is intended for Account and project managers Business liaisons Deployment engineers Managers overseeing CCE deployments Technical sales Overview After taking this course, you should be able to: Provide a high-level overview of the Cisco Contact Center portfolio List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions Describe how calls flow through PCCE using appropriate terms and naming conventions Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment Identify advanced features available within the PCCE solution The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources. Introduction to CCE Cisco Contact Center Basics Cisco Contact Center Fundamentals Functionality of PCCE Components Public Switched Telephone Network (PSTN) and Voice Gateways Cisco Unified Border Element (CUBE) Terms and Naming Conventions Used in CCE CCE Access Environment CCE Routing Configuration Access Tools Available in CCE Single Pane of Glass (SPOG) Cisco Intelligent Contact Management (ICM) Configuration Manager Discovering CCE Features Beyond Default Agent Management Agent Efficiency

Learn professional office skills and become prepared for a successful career in the corporate world. This course will teach you all the office skills you need to become a shining star employee in any job. Being good at your job means more than just knowing how to do one thing; it means being well-organised, well-put-together, well-spoken and well-skilled at using the fundamental tools and software the business world relies upon. So having mastery over things like the MS Office suite, knowing how to organise meetings properly, understanding how to communicate with colleagues professionally and managing time effectively all fall under the office skills category. From this course, you will learn all of that plus some more. The course will give you the fundamental skills that every employer looks for in employees- no matter the industry. So, gain some evergreen skills and earn a certificate that'll help you get your foot in the door to new jobs and opportunities; enrol in the course now, and we'll see you in class. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Introduction to Critical Thinking Module 02: Critical Thinking and the Judgment of Claims Module 03: Benefits and Barriers of Critical Thinking Module 04: Importance of Critical Thinking Module 05: Recognising a Critical Thinker Module 06: What Are the Critical Thinking Steps? Module 07: Critical Thinking Strategies Module 08: Problem-Solving Through Critical Thinking Module 09: Decision Making with Critical Thinking Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Decision Making and Critical Thinking - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Decision Making and Critical Thinking - CPD Accredited training.

In a world where information moves faster than a squirrel on an espresso, knowing how to learn is just as important as what you're learning. This CPD-accredited course is your ticket to mastering the science of super learning—techniques that help you absorb, retain, and recall knowledge more effectively than ever. Whether you're upskilling, reskilling, or simply trying to remember where you left your car keys, this course introduces methods designed to sharpen focus, boost memory, and streamline your study approach without any unnecessary fluff. Forget long-winded theories or lecture-heavy models. Instead, this online course is crafted to give you smart, research-backed strategies that actually work in daily study sessions. From improving concentration to harnessing metacognition, you’ll explore how to become an efficient, self-aware learner—without needing a telescope to find your motivation. It's education made intelligent, accessible, and just the right amount of clever. Let’s face it: if you’ve ever wished you could learn faster and smarter, this is your moment. No cape required. Course Curriculum: Module 01: Introduction to Super Learning Module 02: Improving Your Memory and Brain Module 03: Crucial Factors of Super Learning Module 04: Preserving Your Focus Module 05: The Process of Problem Solving Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Learning to Learn - Super Learning - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Learning to Learn - Super Learning - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Learning to Learn - Super Learning - CPD Accredited training.

Description Aviation accident most often draws a great public interest. The news run after the air with the help of the media. They set a thousand questions pointing at airlines, airport, pilot, and manufactured equipment. Do you want to learn how to tackle these various problems? If so, look at the Airline Crisis Communication course, it will navigate you on your further quest. The course aims at removing your nervousness, lack of confidence to face media strongly during airline crisis situation. The Airline Crisis Communication course enables you how to make a strong plan, reasonable explanation, and provide the exact message to media. The purpose of the course is to enhance your confidence, analytical ability, and logical statement considering the issue for the betterment of organizational reputation so that you can strongly face the media. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Airline Crisis Communication is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Airline Crisis Communication is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Overview Crisis Communications Training for Airline Executives Intro 00:03:00 Crisis Communications Training for Airline Executives TV and the Visual 00:03:00 Crisis Communications Training for Airline Executives 4 Goals 00:03:00 Creating Your Message 00:08:00 The Biggest Blunders to Avoid 00:12:00 Crisis Communications Training for Airline Executives 1st Crisis Scenario 00:02:00 Practice on Video 00:05:00 Closing Thoughts Crisis Communications Training for Airline Executives Conclusion 00:02:00 Feedback 00:01:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Unlock the power of effective communication with our comprehensive course designed to elevate your interpersonal skills and professional presence. Whether you're looking to ace job interviews, strengthen relationships, or become a persuasive influencer, this course equips you with the essential tools to excel in every interaction. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In the course "Improving Your Everyday Communication Skills," learners will develop essential abilities to communicate effectively in various situations. They will learn how to convey their ideas clearly and confidently, using both verbal and non-verbal techniques. Understanding the power of body language will help them express themselves better and interpret others' feelings accurately. Through the art of storytelling, learners will discover how to engage their audience and make their messages memorable. Practical tips on engaging in conversations with anyone will boost their social confidence. They will also gain specific skills tailored for job interviews, enabling them to present themselves professionally and impress potential employers. Lastly, learners will explore strategies to become influential communicators, mastering the ability to persuade and inspire others effectively. This course equips learners with practical communication skills that are essential for personal and professional success. Course Curriculum Module 01: Effective Communication Module 02: Importance of Body Language Module 03: Power of Storytelling Module 04: How to Talk to Anyone Module 05: Communication Skills For Job Interviews Module 06: Becoming an Influencer Learning Outcomes Understand effective communication techniques for various everyday situations. Interpret and use body language effectively in personal interactions. Employ storytelling techniques to engage and persuade different audiences. Develop conversational skills to confidently interact with diverse individuals. Apply communication strategies specifically tailored for successful job interviews. Utilize communication methods to enhance influence and achieve personal goals. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals seeking to enhance interpersonal communication skills. Individuals preparing for job interviews or career advancements. Students aiming to improve their communication abilities. Anyone interested in becoming a more effective communicator. Those looking to build influence in personal and professional contexts. Career path Marketing Executive Public Relations Officer Human Resources Specialist Sales Manager Customer Service Representative Event Coordinator Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Description Do you want to know about the function of Microsoft SharePoint? Are you interested to be an expert in this field? Be the first and look at the MS SharePoint 2016 Site Owner course. The proper guideline for this course may assist you to reach your acme of goal. The purpose of the course is to assist students to know the key issues of MS SharePoint providing the knowledge with their role and responsibilities. It enables students to know how to add and configure sites, create libraries and lists, generate and modify views. It provides them the idea of management and creation of content, and document and helps them to know how to manage it. It enhances the students' ability to navigate the site by using web parts and working with web page along with its change of regional setting. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? MS SharePoint 2016 Site Owner is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our MS SharePoint 2016 Site Owner is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Introduction FREE 00:02:00 Role of the Site Owner Understanding the Role of the Site Owner 00:04:00 The Limitations of Folders 00:05:00 Adding and Configuring Sites Working with Collaboration Site Templates 00:02:00 Creating a Subsite with the Team Site Template 00:05:00 Creating a Subsite with the Project Site Template 00:04:00 Creating a Subsite with a Blog Site Template 00:05:00 Creating a Subsite with a Community Site Template 00:05:00 Understanding Site Settings 00:05:00 Customizing the Look of a Site 00:06:00 Changing a Site´s Title, Description, Logo, or URL 00:04:00 Creating Libraries Adding Apps 00:04:00 Creating a Document Library 00:04:00 Reviewing Library Settings 00:04:00 Switching Between the New and Classic Views 00:04:00 Creating a Picture Library 00:03:00 Deleting and Restoring a Library 00:03:00 Changing the Name of a Library or List 00:02:00 Modifying Library Versioning Options 00:04:00 Restoring a Previous Version 00:03:00 Overriding a Checked Out Document 00:03:00 Saving a Library as a Template 00:03:00 Adding Enterprise Key Words to a Library or List 00:03:00 Allowing Folder Creation in Libraries and Lists 00:02:00 Adding or Removing the Sync Library Feature 00:03:00 Using Content Approval for a Library 00:04:00 Using Content Approval with Alerts for Simple Workflows 00:06:00 Creating Lists Creating Lists 00:04:00 Reviewing List Settings 00:02:00 Deleting and Restoring a List 00:02:00 Creating a Calendar List 00:02:00 Adding or Removing the Group Calendar Option 00:02:00 Creating a Task List 00:03:00 Creating an Announcement List 00:02:00 Creating a Links List or Promoted Links List 00:04:00 Creating a Contact List 00:02:00 Creating a Survey 00:05:00 Creating an Issue Tracking List 00:03:00 Creating a List From an Excel Worksheet 00:04:00 Creating a Custom List 00:02:00 Changing a List Name or Description 00:02:00 Adding or Removing Versioning From a List 00:03:00 Adding or Disabling the Add Attachments Feature for a List 00:02:00 Adding or Removing the Quick Edit Feature for a Library or List 00:02:00 Creating and Modifying Views Changing or Modifying the List or Library Default View 00:04:00 Creating Public Views 00:06:00 Creating a Grouped Library or List View 00:05:00 Creating a Flat Library View 00:03:00 Creating and Customizing Columns Understanding SharePoint Columns 00:04:00 Adding an Existing Site Column to a Library or List 00:03:00 Creating a Site Column 00:05:00 Modifying, Renaming, or Deleting a Site Column 00:03:00 Creating a Library or List Column 00:04:00 Modifying or Renaming a List or Library Column 00:03:00 Removing a Column from a List or Library 00:03:00 Creating a Text Column 00:03:00 Creating a Choice Column 00:05:00 Creating a Number Column 00:03:00 Creating a Currency Column 00:02:00 Creating a Date and Time Column 00:03:00 Creating a Look Up Column 00:05:00 Creating a Calculated Column 00:04:00 Creating and Managing Content Types Exploring Content Types 00:03:00 Creating a Custom Content Type 00:08:00 Adding a Custom Content Type into a List or Library 00:03:00 Removing a Content Type from a Library or List 00:03:00 Creating a Document Set 00:08:00 Modifying a Content Type 00:03:00 Managing Permissions Understanding Permissions 00:05:00 Editing Permission Level Priveleges 00:04:00 Understanding Default Permission Groups 00:04:00 Viewing and Editing Group Permissions 00:04:00 Changing Permission Levels for a Group 00:02:00 Viewing, Adding, or Removing Users from a Group 00:03:00 Creating New SharePoint Groups 00:05:00 Changing a Group Name or Group Owner 00:02:00 Adding a SharePoint Group to a Site 00:03:00 Adding, Removing, or Editing Permission Levels for an Individual 00:02:00 Checking an Individuals Permission on a Site 00:02:00 Granting Access to the Site Using the Share Option 00:03:00 Changing the Default Share Group for the Site 00:02:00 Creating and Removing Unique Permissions for a Site 00:05:00 Creating and Removing Unique Permissions for a Library 00:06:00 Creating and Removing Unique Permissions for a Document or Folder 00:06:00 Enhancing the Site Working with Pages in SharePoint 00:04:00 Modifying or Adding Text to a Page 00:06:00 Understanding Web Parts or App Parts 00:09:00 Creating a Page in SharePoint 00:06:00 Adding a Page to the Quick Launch 00:03:00 Adding the Excel Web Access Web Part 00:07:00 Adding the Relevant Documents Web Part 00:04:00 Navigation and Regional Settings Changing Regional Time and Work Week Settings 00:05:00 Inheriting Top Links Navigation 00:02:00 Working with Top Links Bar 00:05:00 Working with the Quick Launch Area 00:06:00 Enabling Tree View 00:03:00 Conclusion Course Recap 00:01:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Health and Safety in the Workplace: HSE Working at Confined Space In our "Health and Safety in the Workplace: HSE Working at Confined Space" course, delve into the essentials of health and safety. Begin with the fundamentals of working in confined spaces, understand the laws and regulations governing these environments, and master risk assessment techniques. Explore effective control measures, learn emergency procedures for accidents, and ensure training and competency in confined spaces. Elevate workplace safety with this comprehensive course on health and safety. Learning Outcomes: Understand the Health and Safety principles governing confined space work. Analyse the Health and Safety regulations applicable to confined space operations. Conduct comprehensive risk assessments for Health and Safety in confined spaces. Implement effective control measures to ensure Health and Safety during confined space work. Respond promptly and confidently to Health and Safety emergencies in confined spaces. Ensure comprehensive training and competency in Health and Safety procedures for confined spaces. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Health and Safety in the Workplace: HSE Working at Confined Space Course Syllabus Health and Safety in Confined Spaces Basics: Develop a solid understanding of what "Health and Safety" entails within confined spaces, including their characteristics and associated "Health and Safety" hazards, ensuring you are aware of potential "Health and Safety" risks. Laws and Regulations in Confined Spaces: Familiarize yourself with the legal framework and regulations governing "Health and Safety" in confined spaces, ensuring compliance with "Health and Safety" standards. Risk Assessment for in Confined Spaces: Learn how to conduct thorough risk assessments specific to confined spaces, identifying potential "Health and Safety" hazards and assessing their severity. Control Measures for Ensuring "Health and Safety" in Confined Spaces: Discover effective "Health and Safety" control measures and safety protocols that mitigate "Health and Safety" risks within confined spaces, prioritizing the well-being of workers. Emergency Procedures in Case of an Accident: Gain the knowledge and skills required to respond swiftly and appropriately to "Health and Safety" accidents or emergencies that may occur in confined spaces. Training and Competency in Confined Spaces: Ensure you and your team are adequately trained and competent to work safely in confined spaces, promoting a culture of "Health and Safety" within the workplace.

Food safety is extremely crucial for any large-scale catering. It is the caterer's responsibility to offer quality food that tastes good and maintain proper food safety to make sure the customer's well looked after. This Food Safety in Catering course will equip you with the relevant knowledge of food handling and provide a detailed explanation of the concept of HACCP, multiple levels of flaws and their precautionary methods, and many more. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? Food Safety in Catering is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. Career path Training offered by the Food Safety in Catering could potentially benefit a range of roles, but would particularly enhance careers in Health and Safety Food Preparation Catering Hygiene Nutrition Other professional food safety roles

Overview Creating a Culture of Learning for Your Organization Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Creating a Culture of Learning for Your Organization Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Creating a Culture of Learning for Your Organization Module 01: What to Expect From the Course 00:02:00 Module 02: About Me 00:03:00 Module 03: Why Even Bother? 00:07:00 Module 04: What Learning Used To Be Like? 00:02:00 Module 05: How to max your learning as an individual 00:01:00 Module 06: Everyone Says They Are a Self-Learner 00:10:00 Module 07: Online Communities 00:02:00 Module 08: Embedding Learning into Daily Life 00:03:00 Module 09: Teach It to Learn It 00:02:00 Module 10: Learning New Vs Becoming Expert 00:01:00 Module 11: Listen Faster 00:01:00 Module 12: Tom's Approach 00:02:00 Module 13: The Paid Training Course Is History 00:03:00 Module 14: Develop the Right Mental Habits 00:06:00 Module 15: Make It Easier On Yourself 00:02:00 Module 16: Manager Responsibilities 00:01:00 Module 17: Are You Really A Centre Of Excellence? 00:02:00 Module 18: Learning As Part of Performance Evaluation 00:02:00 Module 19: Don't Worry If People Leave 00:01:00 Module 20: The Benefits of a Skilled User Base 00:02:00 Module 21: Push It, Push It, Push It 00:01:00 Module 22: The Golden Hour 00:09:00 Module 23: Internal Mobility 00:03:00 Module 24: Team Secondment 00:02:00 Module 25: Make People Good Enough To Quit 00:03:00 Module 26: Lunch & Learns 00:02:00 Module 27: Personalised Learning Plans 00:02:00 Module 28: Use It or Lose It 00:02:00 Module 29: Certifiably Great 00:02:00 Module 30: Get a Learning Buddy 00:02:00 Module 31: Senior Leaders Responsibilities 00:01:00 Module 32: Walk It from the Top 00:02:00 Module 34: Show Us the Data 00:02:00 Module 35: Create Learning Champions 00:02:00 Module 36: Gamification 00:02:00 Module 37: Sell, Sell, Sell 00:03:00 Module 38: Don't Block the Useful Sites 00:03:00 Module 39: Create a Varied Library of Resources 00:02:00 Module 40: Encourage Conferences and Seminars 00:04:00 Module 41: The Feedback Loop 00:02:00 Module 42: Learning Is Expensive 00:03:00 Module 44: Concluding Remarks 00:04:00 Assignment Assignment - Creating a Culture of Learning for Your Organization 00:00:00