22057 Courses in Cardiff delivered Online

In today's fast-moving competitive environment, sales are often made or lost on the strength of a telephone conversation or a brief email. This means that not only is customer service everyone's responsibility - so is sales. Customer service staff are failing the customer if they don't think about sales. And sales staff are failing customers if they don't think about service. And anyone failing a customer is failing both themselves and their employer. Too often, customer service staff feel neither capable nor empowered to recognise or capitalise upon a sales opportunity. Too often, sales people pursue the short-term opportunity at the expense of the bigger picture. The good news is - it doesn't have to be this way! Sales and customer service skills can be acquired, developed and polished just like any other skill. This tried-and-tested programme shows you how to do it. As a result of this course, participants will be able to: Take control of a customer conversation, with confidence Refresh and polish their customer service and sales performance Recognise and develop a sales opportunity Engage the customer and build rapport Identify a customer's needs Match the customer's needs to the organisation's products or services Handle objections confidently Ask for the order At the end of the workshop each participant will have developed their own action plan for developing and using their skills in the workplace. 1 Introduction Course overview, objectives and introductions 2 Serving or selling? Feelings and attitudes - How we can affect the outcome by our feelings and behaviour What is selling? - Selling is helping people to buy, identifying the opportunities that exist within the conversation to develop the customer's interest in our products or services 3 Developing the right skills Communication- The impact of body language, voice tone and words- How to make the best impression on the customer and create a 'buying environment' Rapport-building- What makes a good working relationship?- What do customers look for when they call us?- How can we match their expectations in terms of our own interpersonal skills? Relating to different types of people by identifying and matching their communication style on the telephone 4 Making it easy for the customer Starting it right- Opening the conversation positively- Building rapport- How to develop interest in our products or services Gaining and clarifying information- Questioning skills and questioning style- What do we need to know from the customer?- How can we use that information in the conversation? Active listening- The most under-rated skill of all- Picking up on the 'Golden Moments' when a customer shows they may be interested Presenting information confidently- Knowing the benefits of our products or services- How to tell the customer what they need to know in order to enable them to buy Closing on a positive note- When and how to ask for commitment Dealing with the customer's objections and concerns in a positive manner 5 Course summary and action plans Review of main learning points Presentation of personal action plans

Carrying out manufacturing activities on multiple products with different specifications consecutively.

Explore the critical aspects of medical law through this comprehensive course. Begin with an introduction to medical law before diving into the legislation governing access to health, medical reports, and treatment. Delve into extensive coverage of public health and health service regulations, mental health laws, abortion legislation, adult support, and the impact of coronavirus. This course also includes additional pertinent legislations, providing a thorough understanding of the legal landscape in healthcare. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Students in this programme will explore various aspects of medical law, covering topics such as access to healthcare, medical treatment, and reports. They will study legislation related to public health services, including its different facets and implications. The course also covers mental health laws, including both general and specialised requirements. Additionally, learners will examine laws concerning abortion, adult support services, and recent legislation related to coronavirus. The course concludes with an overview of other relevant legal frameworks, providing a comprehensive understanding of how laws impact medical practices and healthcare delivery. Through these studies, students will gain insights into the legal rights and responsibilities within the healthcare sector, preparing them to navigate complex legal issues that arise in medical contexts. Course Curriculum: Module 01: An Introduction to Medical Law Module 02: Legislation on Access to Health, Medical Report, Treatment Module 03: Legislation on Public Health and Health Service (Part 1) Module 04: Legislation on Public Health and Health Service (Part 2) Module 05: Legislation on Public Health and Health Service (Part 3) Module 06: Legislation on Public Health and Health Service (Part 4) Module 07: Legislation on Mental Health (Part 1) Module 08: Legislation on Mental Health (Part 2) Module 09: Legislation on Abortion Module 10: Legislation on Adult Support Module 11: Legislation on Coronavirus Module 12: Other Legislation (Part 1) Module 13: Other Legislation (Part 2) Learning Outcomes: Identify key principles in medical law and their applications in healthcare. Analyse legislation concerning access to health services and medical treatment. Evaluate regulations impacting public health services in the UK context. Examine legal frameworks surrounding mental health and their implications. Discuss statutory provisions governing abortion and adult support services. Summarise the legislative responses to health crises like the coronavirus pandemic. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals seeking legal knowledge relevant to medical practice. Legal professionals aiming to specialise in healthcare and medical law. Policy analysts are interested in understanding healthcare legislation in depth. Students pursuing degrees in healthcare management or public health. Individuals involved in healthcare advocacy and patient rights organisations. Career path Healthcare Policy Analyst Medical Law Consultant Public Health Advocate Legislative Affairs Specialist Healthcare Compliance Officer Patient Rights Advocate Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Explore the critical aspects of medical law through this comprehensive course. Begin with an introduction to medical law before diving into the legislation governing access to health, medical reports, and treatment. Delve into extensive coverage of public health and health service regulations, mental health laws, abortion legislation, adult support, and the impact of coronavirus. This course also includes additional pertinent legislations, providing a thorough understanding of the legal landscape in healthcare. Key Features: CPD Certified Developed by Specialist Lifetime Access Students in this programme will explore various aspects of medical law, covering topics such as access to healthcare, medical treatment, and reports. They will study legislation related to public health services, including its different facets and implications. The course also covers mental health laws, including both general and specialised requirements. Additionally, learners will examine laws concerning abortion, adult support services, and recent legislation related to coronavirus. The course concludes with an overview of other relevant legal frameworks, providing a comprehensive understanding of how laws impact medical practices and healthcare delivery. Through these studies, students will gain insights into the legal rights and responsibilities within the healthcare sector, preparing them to navigate complex legal issues that arise in medical contexts. Course Curriculum: Module 01: An Introduction to Medical Law Module 02: Legislation on Access to Health, Medical Report, Treatment Module 03: Legislation on Public Health and Health Service (Part 1) Module 04: Legislation on Public Health and Health Service (Part 2) Module 05: Legislation on Public Health and Health Service (Part 3) Module 06: Legislation on Public Health and Health Service (Part 4) Module 07: Legislation on Mental Health (Part 1) Module 08: Legislation on Mental Health (Part 2) Module 09: Legislation on Abortion Module 10: Legislation on Adult Support Module 11: Legislation on Coronavirus Module 12: Other Legislation (Part 1) Module 13: Other Legislation (Part 2) Learning Outcomes: Identify key principles in medical law and their applications in healthcare. Analyse legislation concerning access to health services and medical treatment. Evaluate regulations impacting public health services in the UK context. Examine legal frameworks surrounding mental health and their implications. Discuss statutory provisions governing abortion and adult support services. Summarise the legislative responses to health crises like the coronavirus pandemic. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals seeking legal knowledge relevant to medical practice. Legal professionals aiming to specialise in healthcare and medical law. Policy analysts are interested in understanding healthcare legislation in depth. Students pursuing degrees in healthcare management or public health. Individuals involved in healthcare advocacy and patient rights organisations. Career path Healthcare Policy Analyst Medical Law Consultant Public Health Advocate Legislative Affairs Specialist Healthcare Compliance Officer Patient Rights Advocate Certificates Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you looking to enhance your Bookkeeping skills? If yes, then you have come to the right place. Our comprehensive course on Bookkeeping will assist you in producing the best possible outcome by mastering Bookkeeping skills. The Bookkeeping course is for those who want to be successful. In the Bookkeeping course, you will learn the essential knowledge needed to become well versed in Bookkeeping. Our Bookkeeping course starts with the basics of Bookkeeping and gradually progresses towards advanced topics. Therefore, each lesson in this Bookkeeping course is intuitive and easy to understand. Why would you choose the Bookkeeping: Lifetime access to Bookkeeping course materials Full tutor support is available from Monday to Friday with the Bookkeeping course Learn Bookkeeping skills at your own pace from the comfort of your home Gain a complete understanding of Bookkeeping Accessible, informative Bookkeeping modules designed by experts Get 24/7 help or advice from our email and live chat teams with Bookkeeping course Study Bookkeeping in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Bookkeeping course Advanced Diploma in Xero Accounting and Bookkeeping at QLS Level 7 Curruculum Introduction Getting Started Invoices and Sales Bills and Purchases Bank Accounts Products and Services Fixed Assets Payroll VAT Returns Resources Assignment Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £129 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Bookkeeping course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Bookkeeping. It is also great for professionals who are already working in Bookkeeping and want to get promoted at work. Requirements To enrol in this Bookkeeping course, all you need is a basic understanding of the English Language and an internet connection. Career path The Bookkeeping course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Bookkeeping. Bookkeeper: £20K to £35K per year Accounts Assistant: £18K to £30K per year Payroll Administrator: £20K to £40K per year Assistant Management Accountant: £25K to £45K per year Accounts Payable/Receivable Clerk: £18K to £35K per year Certificates CPD Accredited Hard Copy Certificate Hard copy certificate - Included Delivery Charge: Inside the UK: £4.99 Outside the UK: £9.99 CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - £129 Delivery Charge: Inside the UK: Free Outside the UK: £9.99

All in One Bundle Special Discount Offer Are you looking to enhance your Biomedical Science Analyst skills? If yes, then you have come to the right place. Our comprehensive courses on Biomedical Science Analyst will assist you in producing the best possible outcome by learning the Biomedical Science Analyst skills. CPD Accredited courses you will get: Course 01: Biomedical Science Course 02: Time Management Skills Course 03: Office Skills The Biomedical Science Analyst bundle is for those who want to be successful. In the Biomedical Science Analyst bundle, you will learn the essential knowledge needed to become well versed in Biomedical Science Analyst . Our Biomedical Science Analyst bundle starts with the basics of Biomedical Science Analyst and gradually progresses towards advanced topics. Therefore, each lesson of this Biomedical Science Analyst is intuitive and easy to understand. Why would you choose the Biomedical Science Analyst course from Compliance Central: Lifetime access to Biomedical Science Analyst courses materials Full tutor support is available from Monday to Friday with the Biomedical Science Analyst course Learn Biomedical Science Analyst skills at your own pace from the comfort of your home Gain a complete understanding of Biomedical Science Analyst course Accessible, informative Biomedical Science Analyst learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Biomedical Science Analyst bundle Study Biomedical Science Analyst in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Biomedical Science Analyst Course Improve your chance of gaining in demand skills and better earning potential by completing the Biomedical Science Analyst Curriculum of Course 01: Biomedical Science Module 01: Introduction to Biomedical Science Module 02: Genetics and Biochemistry Module 03: Microbiology and Cell Biology Module 04: Biochemical Engineering and Enzyme Discovery Module 05:Toxicology, Pharmaceuticals and Fine Chemicals Module 06: Systems and Synthetic Biology Module 07: Global Health Challenges Curriculum of Course 02: Time Management Skills Module 01: Importance and Benefits of Time Management Module 02: Assess Your Current Work Practice Module 03: Identifying the Priorities Module 04: Say 'No' to Procrastination Module 05: Set Your Goals Module 06: Plan the Work Module 07: Work the Plan Module 08: Effective Time Management Techniques Module 09: Combat the Time Wasters Module 10: Time Management for Creative Work Module 11: The Art of Anticipating Module 12: Avoid Time Leaks Curriculum of Course 03: Office Skills Module 01: Core Office Skills Module 02: Self-Management Module 03: Organizing and Planning (i) Module 04: Organizing and Planning (ii) Module 05: Rapport Building CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Biomedical Science Analyst bundle helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Biomedical Science Analyst. It is also great for professionals who are already working in Biomedical Science Analyst and want to get promoted at work. Requirements To enrol in this Biomedical Science Analyst course, all you need is a basic understanding of the English Language and an internet connection. Career path The Biomedical Science Analyst course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Biomedical Science Analyst. Certificates 3 CPD Accredited PDF Certificate Digital certificate - Included Each CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hardcopy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Telephone Skills Online Phone etiquette is an extremely important skill to have in an employee's skill-set. Good communication both inside and outside of the office can be facilitated by having proper telephone etiquette. In any challenging situation, it can be a unique way for you to show confidence. With proper telephone etiquette training, these and other situations can be managed more easily. Through this Telephone Skills course, you will develop better telephone communication skills. This Telephone Skills course covers various aspects of the telephone etiquette, using appropriate phone language, removing phone distractions, inbound calls, outbound calls, handling rude or angry callers, handling interoffice calls, handling voice mail messages, methods of training staff, correcting poor telephone etiquette and much more. Learning Outcomes After completing this Telephone Skills course, you will be able to: Understand various aspects of phone etiquette Know how to use proper phone language Know how to handle inbound and outbound calls Know how to eliminate phone distractions Know how to handle rude or angry callers and much more. Why Choose Telephone Skills Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Food Allergen Training Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. Free PDF certificate as soon as completing the Food Allergen Training course. 24/7 support via live chat, phone call or email. Courses are included in this Telephone Skills Bundle Course Course 01: Level 2 Customer Service Course Course 02: Level 4 Time Management Course [ Note: Free PDF certificate as soon as completing the Telephone Skills course] Course Curriculum of the Telephone Skills Module 01: Aspects of Phone Etiquette Module 02: Using Proper Phone Language Module 03: Eliminate Phone Distractions Module 04: Inbound Calls Module 05: Outbound Calls Module 06: Handling Rude or Angry Callers Module 07: Handling Interoffice Calls Module 08: Handling Voicemail Messages Module 09: Methods of Training Employees Module 10: Correcting Poor Telephone Etiquette Module 11: Wrapping Up Assessment Method of Telephone Skills After completing each module of the Telephone Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Telephone Skills After completing the MCQ/Assignment assessment for this Telephone Skills course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Telephone Skills This Telephone Skills course is ideal for those who want to develop their telephone skills. Requirements Telephone Skills There are no specific requirements for this Telephone Skills Course because it does not require any advanced knowledge or skills. Career path Telephone Skills After completing this Telephone Skills course, you may be able to pursue a variety of promising career opportunities.

Unlock the complexities of property law and taxation in the UK with our comprehensive course. Whether you're a legal professional, accountant, or property enthusiast, this program delves into crucial aspects that shape the industry today. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In the "UK Property Law, VAT, and Taxation" course, learners will gain comprehensive knowledge about the legal aspects and financial considerations involved in UK property transactions. They will understand how the UK property market operates and how ownership and possession of properties are legally managed. The course covers co-ownership arrangements, detailing the rights and responsibilities of joint property owners. Learners will also explore the practical applications of property law, learning about legal procedures and practices essential in real estate transactions. Additionally, the course delves into property taxation, focusing on capital gains tax and VAT implications specific to properties. This knowledge equips learners with insights crucial for accountants and lawyers dealing with property-related taxation issues, providing practical tips to navigate and optimize tax strategies within legal frameworks. Course Curriculum Module 01: Changes in the UK Property Market Module 02: Ownership and Possession of the Property Module 03: Co-Ownership in Property Module 04: The Property Law and Practice Module 05: Property Taxation on Capital Gains Module 06: VAT on Property Taxation Module 07: Property Taxation Tips for Accountants and Lawyers Learning Outcomes: Understand recent UK Property Market changes affecting legal practices. Identify legal principles governing Ownership and Possession in property transactions. Analyze the concept of Co-Ownership and its implications in property law. Apply Property Law principles to real-life scenarios in practice. Evaluate the impact of Capital Gains Tax on property transactions. Explain the application of VAT in property transactions for taxation purposes. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Law students interested in property law. Accountants specializing in property taxation. Legal professionals seeking property law expertise. Tax advisors focusing on property transactions. Real estate agents needing legal knowledge. Career path Property Lawyer Tax Consultant Real Estate Solicitor Accountant specializing in property tax Legal Advisor in property transactions Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock the complexities of property law and taxation in the UK with our comprehensive course. Whether you're a legal professional, accountant, or property enthusiast, this program delves into crucial aspects that shape the industry today. Key Features: CPD Certified Developed by Specialist Lifetime Access In the "UK Property Law, VAT, and Taxation" course, learners will gain comprehensive knowledge about the legal aspects and financial considerations involved in UK property transactions. They will understand how the UK property market operates and how ownership and possession of properties are legally managed. The course covers co-ownership arrangements, detailing the rights and responsibilities of joint property owners. Learners will also explore the practical applications of property law, learning about legal procedures and practices essential in real estate transactions. Additionally, the course delves into property taxation, focusing on capital gains tax and VAT implications specific to properties. This knowledge equips learners with insights crucial for accountants and lawyers dealing with property-related taxation issues, providing practical tips to navigate and optimize tax strategies within legal frameworks. Course Curriculum Module 01: Changes in the UK Property Market Module 02: Ownership and Possession of the Property Module 03: Co-Ownership in Property Module 04: The Property Law and Practice Module 05: Property Taxation on Capital Gains Module 06: VAT on Property Taxation Module 07: Property Taxation Tips for Accountants and Lawyers Learning Outcomes: Understand recent UK Property Market changes affecting legal practices. Identify legal principles governing Ownership and Possession in property transactions. Analyze the concept of Co-Ownership and its implications in property law. Apply Property Law principles to real-life scenarios in practice. Evaluate the impact of Capital Gains Tax on property transactions. Explain the application of VAT in property transactions for taxation purposes. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Law students interested in property law. Accountants specializing in property taxation. Legal professionals seeking property law expertise. Tax advisors focusing on property transactions. Real estate agents needing legal knowledge. Career path Property Lawyer Tax Consultant Real Estate Solicitor Accountant specializing in property tax Legal Advisor in property transactions Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock the complexities of property law and taxation in the UK with our comprehensive course. Whether you're a legal professional, accountant, or property enthusiast, this program delves into crucial aspects that shape the industry today. Key Features: CPD Certified Developed by Specialist Lifetime Access In the "UK Property Law, VAT, and Taxation" course, learners will gain comprehensive knowledge about the legal aspects and financial considerations involved in UK property transactions. They will understand how the UK property market operates and how ownership and possession of properties are legally managed. The course covers co-ownership arrangements, detailing the rights and responsibilities of joint property owners. Learners will also explore the practical applications of property law, learning about legal procedures and practices essential in real estate transactions. Additionally, the course delves into property taxation, focusing on capital gains tax and VAT implications specific to properties. This knowledge equips learners with insights crucial for accountants and lawyers dealing with property-related taxation issues, providing practical tips to navigate and optimize tax strategies within legal frameworks. Course Curriculum Module 01: Changes in the UK Property Market Module 02: Ownership and Possession of the Property Module 03: Co-Ownership in Property Module 04: The Property Law and Practice Module 05: Property Taxation on Capital Gains Module 06: VAT on Property Taxation Module 07: Property Taxation Tips for Accountants and Lawyers Learning Outcomes: Understand recent UK Property Market changes affecting legal practices. Identify legal principles governing Ownership and Possession in property transactions. Analyze the concept of Co-Ownership and its implications in property law. Apply Property Law principles to real-life scenarios in practice. Evaluate the impact of Capital Gains Tax on property transactions. Explain the application of VAT in property transactions for taxation purposes. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Law students interested in property law. Accountants specializing in property taxation. Legal professionals seeking property law expertise. Tax advisors focusing on property transactions. Real estate agents needing legal knowledge. Career path Property Lawyer Tax Consultant Real Estate Solicitor Accountant specializing in property tax Legal Advisor in property transactions Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.