At the first look, handling a difficult customer may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges demanding clients pose and extend these skills to handling difficult individuals and situations throughout your daily life. In this course, you will learn how to improve the focus of your thoughts and feelings, how to deal with stress, and how to listen and empathise with others. You will find out how to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this course is the first step in a process towards forever changing how you interact with others. Course Highlights Customer Service Skills Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Customer Service Skills Training into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 12 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Customer Service Skills Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Customer Service Skills Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Customer Service Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Customer Relations & Dealing Course Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management CRM 00:30:00 Benefits of CRM 00:30:00 CRM System 00:30:00 Mock Exam Mock Exam- Customer Service Skills Training 00:20:00 Final Exam Final Exam- Customer Service Skills Training 00:20:00
Award in Education and Training Level 3 Award in Education and Training - AET, previously PTLLS, is the mandatory minimum qualification if you want to be a FE teacher or trainer in your chosen field in the UK. If you are thinking about getting into teaching, this Level 3 Award in Education and Training (AET), previously known as the PTLLS course, is a great way to start. As a teacher, you can play a significant role in society and positively impact your students' lives. Currently, there is a huge demand for teaching jobs across the globe, and you know how satisfying it could be! So, if you aspire to be a changemaker, this is the ultimate course we can offer you. This course is designed so that both freshers and those working in an educational setting can get the benefit. Further, through this course, the current teachers can achieve formal recognition of their skills. Awarding Body The Level 3 Award in Education and Training course is accredited by TQUK. A certificate from this renowned awarding body will bring you out as a highly marketable candidate within the desired industry. There is Something More for You with This Award in Education and Training Course As a course provider, we highly value our learners' needs. That is why we are giving you some relevant courses for teaching and training for free to benefit you. With these courses, you can further enrich your knowledge and employability skills. Here are those - ** [Free Courses ] ** Diploma in Special Education Needs (SEN) EYFS Teaching Diploma Early Years Level 4 Primary Teaching Diploma Level 2 Diploma for the Early Years Practitioner Learning Outcomes By the end of this Award in Education and Training course, you will be able to: Identify and perform the roles of a teacher. Explain and apply the teaching and learning approaches. Plan a training session for your learners of different backgrounds. Describe the teachers' attributes and expectations. Prepare inclusive lessons and training sessions for your students. Analyse the role, responsibilities and relationships in education and training. Prepare and administer necessary assessments for your students. Why Choose Award in Education and Training from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Dedicated tutor support during office hour (Monday to Friday) Course developed by industry experts. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Gift Courses. Special Note: Please be informed that apart from the initial fee, you have to pay GBP 169 when submitting assignments. Course Curriculum [ Module 01 ] Understanding Roles, Responsibilities and Relationships in Education and Training Understand the Teaching Role and Responsibilities in Education and Training Understand Ways to Maintain a Safe and Supportive Learning Environment Understand the Relationships between Teachers and Other Professionals in Education and Training [ Module 02 ] Understanding and Using Inclusive Teaching and Learning Approaches in Education and Training Understand Inclusive Teaching and Learning Approaches in Education and Training Understand Ways to Create an Inclusive Teaching and Learning Environment Be Able to Plan Inclusive Teaching and Learning Be Able to Deliver Inclusive Teaching and Learning Be Able to Evaluate the Delivery of Inclusive Teaching and Learning [ Module 03 ] Understanding Assessment Understand Types and Methods of Assessment Used in Education and Training Understand How to Involve Learners and Others in the Assessment Process Understand the Role and Use of Constructive Feedback in the Assessment Process Understand Requirements for Keeping Records of Assessment in Education and Training Award in Education and Training Qualification at a Glance Total Qualification Time (TQT - 120 Hours Guided Learning Hours (GLH) - 48 Hours Credit Value - 12 Minimum Age - 19 Purpose of the Award in Education and Training Qualification This qualification is designed to prepare learners for employment and support them to progress to a teaching role within the workplace. It has been developed for those intending to work in the post-16 education and training sector. What Skills You Will Gain from this Award in Education and Training Course You will gain the following marketable qualities through the course. Different hiring managers are looking for these below-mentioned qualities. Become an expert in education and training. Learn about the teacher's role. Master the learning and teaching approaches. Increase your session planning skills. Gain knowledge in teacher expectations & attributions. Understand how to deliver inclusive sessions which engage and motivate learners. Explain roles, responsibilities, and relationships in education and training. Identify how to create assessments in education and training. Award in Education and Training Assessment Method In order to be eligible for the certification, you need to complete the following assessments. Three written assignments One microteaching session (Which can be submitted as a recorded video) Please note that you will be given precise instruction in the course material about writing the assignments and performing the micro-teach session. Moreover, if you face any difficulty, your tutor will be there to support you. You must submit all assignments via the online portal with full tutor support. Certification As soon as you submit your assignments and micro-teaching video, your tutor will assess those. Based on the assessor's evaluation, you will be graded either achieved/not achieved yet. If you are in the achieved category, you will receive an accredited certificate from the renowned awarding body TQUK. Progression If you achieve this Award in Education and Training qualification, you could progress to: Level 3 Award in Assessing Vocationally Related Achievement Level 3 Certificate in Assessing Vocational Achievement Level 3 Award in Assessing Competence in the Work Environment Level 4 Certificate in Education and Training Level 4 Certificate for the Advanced Practitioner in Schools and Colleges Level 4 Award for Technology Enabled Educators Level 5 Diploma in Education and Training Who is this course for? Award in Education and Training Wherever you work, this Award in Education and Training course is a must for you if you want to become a trainer. Besides, this Award in Education and Training course is also appropriate for the following. Teacher & Trainer Consultant Job Hunters & School Leavers College or University Students & Graduates Tutors & Instructors Headmasters Education Consultants Education Providers Office Clerk & Administration Assistant Educational Psychologist Lecturer or Classroom Assistant Requirements There are no fixed entry requirements for attending the Level 3 Award in Education and Training course. However, you must be 19 years old or over upon certification. An interest in teaching adults and E-learning will be beneficial. Moreover, you must have basic ICT and time management skills. It will help you complete online written assignments. Since this is a Level 3 course, you must be ready to read through various texts, cross-reference, research theories or principles or practises of effective teaching. Finally, you need to demonstrate practical teaching skills via assessment work. Career path You can choose from a variety of professions either in teaching or training upon completion of the Award in Education and Training course. These include - Primary School Teacher Secondary School Teacher Further Education Teacher Private Tutor Freelance Trainer Trainer at Your Workplace
Cleaning training Online The Cleaning training is designed for those interested in becoming a professional cleaner or starting a cleaning business. It includes hands-on instruction in cleaning procedures, chemical safety, housekeeping, kitchen maintenance, and much more. It also provides important knowledge on promoting your cleaning services, training employees, and engaging with clients. If you want to start a cleaning business from the start, then this Cleaning training course is jam-packed with tips and strategies for training employees, increasing your client list, promoting your business online, and creating the perfect business plan. Learn the skills you need to advance your career and receive a recognised qualification that will set you apart from clients and prospective employers. [ Note: Free PDF certificate as soon as completing the Cleaning trainingcourse] Cleaning training Industry Experts Designed this Cleaning course into 16 detailed modules. Assessment Method of Cleaning training After completing each module of the Cleaning training Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Cleaning training After completing the MCQ/Assignment assessment for this Cleaning training course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Cleaning training This Cleaning training Certificate course is ideal for anyone looking to start a career in the cleaning sector. It includes the following: Cleaning Supervisor Hotel Cleaner Office Cleaner School Cleaner Hospital Cleaner Requirements Cleaning training There are no specific requirements for Cleaning training course because it does not require any advanced knowledge or skills. Career path Cleaning training
Delivered in either Live Online (4 days) or in our Classroom (5 days), the ISO/IEC 27005 Lead Risk Manager training enables you to acquire the necessary expertise to support an organization in the risk management process related to all assets of relevance for Information Security using the ISO 27005 standard as a reference framework. During this training course, you will gain a comprehensive knowledge of a process model for designing and developing an Information Security Risk Management program. The training will also contain a thorough understanding of best practices of risk assessment methods such as OCTAVE, EBIOS, MEHARI and harmonized TRA. This training course supports the implementation process of the ISMS framework presented in the ISO/IEC 27001 standard. About This Course After mastering all the necessary concepts of Information Security Risk Management based on ISO/IEC 27005, you can sit for the exam and gain the "Certified ISO/IEC 27005 Lead Risk Manager' credential. By holding this credential, you will be able to demonstrate that you have the practical knowledge and professional capabilities to support and lead a team in managing Information Security Risks. Learning objectives Master the concepts, approaches, methods and techniques that enable an effective risk management process based on ISO/IEC 27005 Acknowledge the correlation between Information Security risk management and security controls Learn how to interpret the requirements of ISO/IEC 27001 in Information Security Risk Management Acquire the competence and skills to effectively advise organizations on Information Security Risk Management best practices Acquire the knowledge necessary for the implementation, management and maintenance of an ongoing risk management program Educational approach This training is based on both theory and best practices used in Information Security Risk Management Lecture sessions are illustrated with examples based on cases studies Practical exercises are based on a case study which includes role playing and discussions Practice tests are similar to the Certification Exam Who Should Attend? Information Security risk managers Information Security team members Individuals responsible for Information Security, compliance, and risk within an organization Individuals implementing ISO/IEC 27001, seeking to comply with ISO/IEC 27001 or individuals who are involved in a risk management program IT consultants IT professionals Information Security officers Privacy officers What's Included? Official Course Slide decks Candidate pack Exam fees Prerequisites A foundational understanding of ISO/IEC 27005 and knowledge of Risk Assessment and Information Security. Our Guarantee We are an approved IECB Training Partner. You can learn wherever and whenever you want with our robust classroom and interactive online training courses. Our courses are taught by qualified practitioners with commercial experience. We strive to give our delegates the hands-on experience. Our courses are all-inclusive with no hidden extras. The one-off cost covers the training, all course materials, and exam voucher. Our aim: To achieve a 100% first time pass rate on all our instructor-led courses. Our Promise: Pass first time or 'train' again for FREE. *FREE training and exam retake offered Accreditation Assessment The exam for this course is a 12 question essay type. The pass mark is 70% and should be achieved within the allotted 150 minute exam timeframe. Exam results are provided within 24 hours. Provided by This course is Accredited by NACSand Administered by the IECB
Many organizations seek competent auditors to determine whether their policies, procedures, and controls adhere to ISO 37301 requirements. This training course aims to help you complete these tasks successfully and intends to reflect the importance of effective CMS audits. In addition, this training course aims to strengthen your knowledge and skills to plan and carry out CMS audits based on the guidelines for auditing management systems provided in ISO 19011 and the certification process described in ISO/IEC 17021-1. This training course can potentially qualify you to conduct audits on behalf of conformity assessment bodies. The exercises, quizzes, and case studies provided in this training course are designed to help you practice the most important aspects of a CMS audit: ISO 37301 requirements, auditing principles, tools and techniques used to obtain evidence, leading a team of auditors, conducting interviews with auditee, reviewing documented information, drafting nonconformity reports, and preparing the final audit report. After successfully completing the training course, you can sit for the exam and gain the "Certified ISO 37301 Lead Auditor' credential. This credential validates your professional capabilities and demonstrates that you have the knowledge and skills to audit a CMS based on ISO 37301. About This Course This training course enables you to: Understand the main concepts of a compliance management system (CMS) and its processes based on ISO 37301 Acknowledge the relationship between ISO 37301 and other standards and regulatory frameworks Understand the auditor's role in planning, leading, and following up on a CMS audit in accordance with ISO 19011 Interpret the requirements of ISO 37301 in the context of a CMS audit Plan an audit, lead a team of auditors, draft nonconformity reports, and follow up on an audit Act with due professional care during an audit Course Agenda Day 1: Introduction to the compliance management system (CMS) and ISO 37301 Day 2: Audit principles and the preparation for and initiation of an audit Day 3: On-site audit activities Day 4: Closing of the audit and the Exam. Assessment Delegates sit a combined exam, consisting of in-course quizzes and exercises, as well as a final 12 question, essay type exam on Day 4 of the course. The overall passing score is 70%, to be achieved within the 150 minute time allowance. Exam results are provided within 24 hours, with both a Certificate and a digital badge provided as proof of success. Prerequisites A fundamental understanding of ISO 37301 requirements (or ISO 19600 guidelines) for a CMS and a comprehensive knowledge of audit principles. What's Included? Certification fees are included in the exam price. Training material of over 450 pages of information and practical examples. An attestation of course completion worth 31 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course. In case of exam failure, the candidate can retake the exam once for free within 12 months following the initial exam date. Who Should Attend? The ISO 37301 Lead Auditor training course is intended for: Auditors seeking to perform and lead CMS audits Managers or consultants seeking to master the CMS audit process Individuals responsible for maintaining conformity to ISO 37301 requirements in an organization Technical experts seeking to prepare for a CMS audit Expert advisors and compliance officers Accreditation Provided by This course is Accredited by NACS and Administered by the IECB.
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Portable Appliance Testing (PAT) Training Course Overview Are you looking to begin your portable appliance testing career or want to develop more advanced skills in portable appliance testing? Then this portable appliance testing (PAT) online training course will set you up with a solid foundation to become a confident electrician and help you to develop your expertise in portable appliance testing. This portable appliance testing (PAT) online training course is accredited by the CPD UK & IPHM. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this portable appliance testing (PAT) online training course will set you up with a solid foundation to become a confident electrician and develop more advanced skills. Gain the essential skills and knowledge you need to propel your career forward as an electrician. The portable appliance testing (PAT) online training course will set you up with the appropriate skills and experience needed for the job and is ideal for both beginners and those currently working as an electrician. This comprehensive portable appliance testing (PAT) online training course is the perfect way to kickstart your career in the field of portable appliance testing. This portable appliance testing (PAT) online training course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. If you're interested in working as a electrician or want to learn more skills on portable appliance testing but unsure of where to start, then this portable appliance testing (PAT) online training course will set you up with a solid foundation to become a confident electrician and develop more advanced skills. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This portable appliance testing (PAT) online training course is crafted by industry experts, to enable you to learn quickly and efficiently and at your own pace and convenience. Who should take this course? This comprehensive portable appliance testing (PAT) online training course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of portable appliance testing. Entry Requirements There are no academic entry requirements for this portable appliance testing (PAT) online training course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Career path This portable appliance testing (PAT) online training course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your new skills to your CV, enhance your career and become more competitive in your chosen industry. Course Curriculum Module 1: Understanding Portable Appliance Testing Module 1: Understanding Portable Appliance Testing Module 2: Key Legislation and Legal Duties Module 2: Key Legislation and Legal Duties Module 3: Basic Electrical Theory Revision Module 3: Basic Electrical Theory Revision Assessment Mock 1 Assessment Mock 1 - Portable Appliance Testing (PAT) Online Training Course Module 4: PAT Testing Risk Assessment Module 4: PAT Testing Risk Assessment Module 5: Mitigating and Controlling Risks Module 5: Mitigating and Controlling Risks Module 6: Equipment and Appliance Classification Module 6: Equipment and Appliance Classification Assessment Mock 2 Assessment Mock 2 - Portable Appliance Testing (PAT) Online Training Course Module 7: Effective Maintenance of Portable Equipment Module 7: Effective Maintenance of Portable Equipment Module 8: Testing Internal Electrical Installation Module 8: Testing Internal Electrical Installation Module 9: Instruments for Effective Inspection Module 9: Instruments for Effective Inspection Module 10: Reporting and Record Keeping Module 10: Reporting and Record Keeping Assessment Mock 3 Assessment Mock 3 - Portable Appliance Testing (PAT) Online Training Course Conclusion - Portable Appliance Testing (PAT) Course Conclusion - Portable Appliance Testing (PAT) Course Final Assessment Final Assessment - Portable Appliance Testing (PAT) Online Training Course Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org
48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! 5 in 1 Phlebotomy Training & Paramedicine Bundle Kickstart your career in the booming healthcare industry as a professional phlebotomist with our Phlebotomy and Paramedicine Diploma course! As the UK faces an increasing demand for skilled Phlebotomists, our Phlebotomy Training & Paramedicine bundle offers you a golden opportunity to stand out in the medical field. Dive into the essentials of phlebotomy, from mastering venipuncture and dermal puncture techniques to understanding infection prevention and risk management. This Phlebotomy Training & Paramedicine Bundle Consists of Following Courses: Course 01: Phlebotomy Technician Training Course 02: Paramedicine Study Course 03: Clinical Observations Skills Course 04: Nursing Assistant: Infection Prevention and Control Course 05: First Aid Trainer Course All the courses under this Phlebotomy Training & Paramedicine bundle are split into a number of expertly created modules to provide you with an in-depth and comprehensive learning experience. Upon successful completion of the Phlebotomy Training & Paramedicine bundle, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Stand out from the crowd and get trained for the job you want. With this comprehensive Phlebotomy Training & Paramedicine bundle, you can achieve your dreams and train for your ideal career. This Phlebotomy Training & Paramedicine bundle covers essential aspects in order to progress in your chosen career. Why Prefer Us for Phlebotomy Training & Paramedicine? All-in-one package of 5 premium courses' Phlebotomy Training & Paramedicine bundle Earn a certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Globally Accepted Standard Lesson Planning Free Assessments with this Phlebotomy Training & Paramedicine Bundle 24/7 Tutor Support available with this Phlebotomy Training & Paramedicine Bundle Start your learning journey straightaway! This Phlebotomy Training & Paramedicine's curriculum has been designed by Phlebotomy Training & Paramedicine experts with years of Phlebotomy Training & Paramedicine experience behind them. The Phlebotomy Training & Paramedicine course is extremely dynamic and well-paced to help you understand Phlebotomy Training & Paramedicine with ease. You'll discover how to master the Phlebotomy Training & Paramedicine skill while exploring relevant and essential topics in this field. Assessment Process Once you have completed all the courses in the Phlebotomy Training & Paramedicine bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Phlebotomy Training & Paramedicine bundle is suitable for everyone. Requirements Phlebotomy Training & Paramedicine You will not need any prior background or expertise. Career path This Phlebotomy Training & Paramedicine bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates Digital certificate Digital certificate - £10 Hard copy certificate Hard copy certificate - £29 You can order your hard copy certificates at the cost of £29 (for each course).