919 Courses in Cardiff delivered Online

This programme is aimed at helping participants to manage their time more effectively and to be more productive with the time available to them.

Conflict Resolution Skills: In-House Training Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans

Conflict Resolution Skills (Virtual) Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans

Conflict Resolution Skills (On-Demand) Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans

Reflective Listening improves communication by having partners take turns being active listeners. This technique enhances understanding and empathy, fostering healthier and more productive conversations within the relationship. Key areas: communication skills, active listening, empathy, understanding, productive conversations 3 x 1 hour sessions 

Overview A specialised and effectual Human Resources function is an important part of an organisation, providing the resources for a productive workforce. In this competitive world to provide the right resources to the organisation, HR Professionals need to enhance their skills to understand the effective way of recruitment.

Sales and trade exist because people need and are looking for that which is better than what they have. Sometimes, they don’t even know that they have a need. The critical piece of this process is “connecting the dots.” We must demonstrate that we have listened respectfully, and, as experts, show how the needs are tied directly to our answer. Just because they have a need and we have a solution doesn’t mean that it’s a guaranteed sale. Connecting their needs to our solution is precisely what the Sales Presentation Skills class is all about. Outcomes – Participants will be able to: Research and understand each unique customer to demonstrate expertise; Conduct productive meetings to discover useful information to formulate the most effective solution(s); Propose plans that are fully aligned with the target’s situation and needs; Increase abilities to engage and motivate the prospect/client through compelling presentations; Convey emotional intelligence enthusiasm and sincerity to get client buy-in; Strengthen professionalism through dynamic story-telling, elevating the level of rapport; and Create positive messages even from negative, modeling a problem-solving, can-do attitude for the audience.   Online Format—Sales Presentation Skills is a 4-hour interactive virtual class. Register for this class and you will be sent ONLINE login instructions prior to the class date. Overall, your professionalism, your teaching style, and the content of the course kept it interesting and easy to follow. We believe in what you have taught us, having tried it first hand, I can honestly say, your course works; your methods and ideas have proven themselves. I look forward to working with you again and again in the future. Alan M. Kriegstein, PresidentALA Scientific Instruments, Inc.

Selling Skills ► Into Action strengthens participants’ ability to apply a consultative, client-focused approach to the selling process. It is exercise-based, highly interactive and designed to yield results that can be put to use immediately. Outcomes – Participants will be able to: Identify and reach the most promising prospects to increase efficiency, Research and understand each unique customer to demonstrate expertise and ability, Conduct productive sales meetings that yield the best data to present the most effective solution, Present solutions that are fully aligned with the prospect’s situation and needs, and Work more effectively and resourcefully to close more business.   ONLINE—Selling Skills ► Into Action is a 4-hour interactive online course. Register for this class and you will be sent ONLINE login instructions prior to the class date. Dr. Atkins, thank you for sharing ‘Language of Happiness and Power of Praise‘ with our chapter! We enjoyed the interactive presentation and your professionalism. I received positive feedback from our members—there is nothing better than that! Thanks again. Olga Otero, Chapter PresidentHuman Resources Association of Palm Beach County (HRPBC)

Constructive Feedback Certification Productive input isn't in every case cheerfully acknowledged, especially among the individuals who are forced to bear the analysis. Curiously, there are additionally people who couldn't care less giving productive input. There are numerous reasons with regards to why productive input is adversely gotten by administrators and representatives the same. Be that as it may, imagine a scenario in which the advantages exceed the negatives. All things considered, an organization is on par with its workers, so why not train, shape and guide representatives to acquire a decent standing? At the point when utilized accurately, productive input can assume a significant part in improving a person's exhibition, help in building certainty and eventually assume an instrumental part in self-improvement. To be an effective chief and pioneer, it is important to have a specific arrangement of abilities, including the capacity to tell a group where and how they can improve. Thusly, it is fundamental to completely comprehend the effect that valuable input can have and figure out how to give the analysis so that achieves positive change. What you will realize in this course: What is productive criticism Circumstances that call for productive input The qualities of good helpful input Step by step instructions to manage helpful input Advantages of taking this course: Productive criticism can support acceptable conduct and show colleagues to viably cooperate It will establish the pace for building better proficient connections You will find out about the significance of useful input and how it varies from analysis You will figure out how to viably give helpful input and what your methodology ought to be The individuals who are bad at accepting input will figure out how to deal with it You will realize why useful criticism is vital for business achievement

🌟 Unlock the Power of Efficient Encounters 🌟   Are you tired of unproductive meetings that seem to go on forever? Want to transform your gatherings into dynamic, purpose-driven sessions that yield tangible results? Look no further than 'Efficient Encounters: A Comprehensive Handbook for Productive Meetings' - your ultimate guide to mastering the art of effective meetings!   📚 Here's what you'll discover in each module: 🔍 Module 01: Mastering Meetings - A Complete Practical Guide to Meetings Get ready to dive into the fundamentals! Learn the ins and outs of conducting successful meetings, from setting objectives to creating an inclusive environment where every voice is heard. 🤔 Module 02: What to Expect Understand the meeting landscape and anticipate what makes a meeting truly effective. Explore the key elements that contribute to successful encounters and set the stage for productivity. 💰 Module 03: The Cost of Meetings Discover the real impact of unproductive meetings on your time, resources, and organizational goals. Uncover strategies to minimize wasteful meetings and maximize your ROI. 🔄 Module 04: Types of Meetings Not all meetings are created equal! Explore various meeting formats and understand when to utilize each type to achieve specific objectives efficiently. ⏰ Module 05: Timing and Scheduling Timing is crucial! Learn the art of scheduling meetings effectively to optimize participation, minimize disruptions, and make the most of everyone's time. 🤝 Module 06: The Meeting Get equipped with practical tools and techniques to lead engaging and purposeful meetings. Learn to manage discussions, navigate conflicts, and drive toward actionable outcomes. 📝 Module 07: After Meeting Minutes Ensure your meetings are impactful even after they end. Master the art of taking concise and actionable meeting minutes to keep everyone aligned and accountable. 🌐 Module 08: Considerations Explore various factors influencing successful meetings, including technology, cultural considerations, and diverse perspectives. Elevate your meeting game to the next level!   🎯 Ready to revolutionize the way you conduct meetings and make them a catalyst for progress? Enroll in 'Efficient Encounters' today and unlock the secrets to hosting purpose-driven, efficient meetings that drive results! 🚀 Don't let unproductive meetings drain your time and resources. Join our community of meeting masters and embark on a journey toward impactful encounters! Sign up now! 🌟   Course Curriculum Mastering Meetings - A Complete Practical Guide to Meetings What to Expect What to Expect 00:00 About Me 00:00 The Cost of Meetings What and Why 00:00 The Cost of Meetings 00:00 Types of Meetings Red Amber and Green Meetings 00:00 Timing and Scheduling Do You Need A Meeting 00:00 Timing Considerations 00:00 Contents of the Invite 00:00 Scheduling Etiquette 00:00 Considerations for Externals 00:00 The Meeting as an Opportunity 00:00 The Meeting Chairing Meetings - Intro 00:00 Chairing Meetings - Your Agenda 00:00 Chairing Meetings - Kicking Off 00:00 Chairing Meetings - During The Meeting 00:00 After Meeting Minutes After Meeting Minutes - Followups 00:00 Considerations Considerations as an Attendee 00:00 Conclusion 00:00