63 Courses in Cardiff delivered Online

Boost your customer service, administrative, and back-office skills by getting certified in KYC and CDD by AGRC! This certificate will provide you with the tools and knowledge required to become an invaluable member of any institution’s client onboarding and customer retention process. A key concern and significant risk for financial institutions remain the possibility of unknowingly becoming complicit in money laundering actions, where illegitimate money is moved into legitimate institutions. In order to mitigate such risk, FIs have strengthened their internal control systems by increasingly making use of Know Your Customer (KYC) and Customer Due Diligence (CDD) requirements, as part of their anti-money laundering (AML) strategies. Study method Distance learning, self-paced Duration 25 hours Access to content 360 days Certification Certificate in Know Your Customer & Customer Due Diligence Additional info Exam(s) / assessment(s) is included in price Description About the Certificate KYC/CDD is a critical element for effectively managing the risks posed by potential clients (thus protecting the organization against criminals, terrorists, and Politically Exposed Persons (PEPs) who might present a higher risk) and possible dubious actions by existing customers that need to be regularly reassessed. This certificate course provides essential knowledge for KYC and CDD procedures which are key tools in assessing customer risk and a legal requirement to comply with Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT) laws. Effective KYC/CDD involves knowing a customer’s identity and their financial activities, ongoing monitoring of business activities, and identifying and mitigating the AML/CFT risk a business relationship may pose on the regulated entity. Expected Learning Outcomes • Understand the importance of adopting effective KYC/CDD policies and procedures in a regulated entity • Review international guidance on the essential elements of KYC standards and the applicable regulatory framework • Have the ability to establish and maintain a solid KYC/CDD programme • Successfully assess the different levels of KYC/CDD that can be applied by an entity • Efficiently deal with higher risk situations and cases in an effective manner • Have a practical perspective on the adverse effects that can result from lack of efficient KYC/CDD procedures Topics covered • An introduction to KYC/Customer Due Diligence (CDD) • The value of Customer Due Diligence (CDD) • CDD: Establishing and maintaining a strong CDD programme • CDD in higher risk situations and record keeping requirements • AML Case Studies Format • Register at any time for this online, open Certificate • Study in your own time and at your own pace (you have up to 3 months to complete) • Assessed by online multiple-choice exam What is included • 25 hours of self-paced online interactive learning including analysis of 7 practical case studies • 1-year free AGRC membership • Online Exam and AGRC Certificate Who is this course for? This course is addressed to all individuals who practice KYC, CDD as well as Anti-Money Laundering such as Compliance/AML Managers in Banks, Investment Firms, Investment Funds, Trust Service Corporate Providers and Lawyers. Requirements No previous knowledge or experience is required though it is assumed that participants have good knowledge of English and sound educational background Career path Head of Back Office, Head of Customer Support, Compliance Assistant, Compliance Officer, AML Officer, MLRO.

Description KYC/CDD is a critical element for effectively managing the risks posed by potential clients, thus protecting the organization against criminals, terrorists, and Politically Exposed Persons (PEPs) who might present a higher risk, and possible dubious actions by existing customers that need to be regularly reassessed. This course provides an introduction to KYC and CDD procedures, both key tools in assessing customer risk and a legal requirement to comply with Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT) laws. Training Duration This course may take up to two (2) hours to complete. Keep in mind, however, that actual study time varies based on each learner's training pace. Who Should Enrol? This course is addressed to all individuals who practice AML such as compliance and/or AML managers in banks, investment firms, investment funds, ASPs, trust service corporate providers, and lawyers. Training Method The course is offered online using a self-paced approach. The learning units consist of video presentations and reading material. Learners may start, stop, and resume their training at any time. At the end of the training, participants take a quiz to complete their learning and earn a Certificate of Completion. Accreditation and CPD Recognition The syllabus is verified by external subject matter experts and can be accredited by regulators and other bodies for two (2) CPD units that approve education in financial regulation. The course may be also approved for CPD units by institutions that approve general financial training such as CISI and ACAMS. Eligibility criteria and CPD units are verified directly by your association, regulator, or other any other body for which you hold membership. Registration and Access To register for this course, click on the button above to pay online and receive instant access. If you are purchasing this course on behalf of others, please be advised that you will need to create or use their personal profile before finalising your payment. Access to the course is valid for 180 days. If you wish to receive an invoice instead of paying online, please email us at info@lgca.uk. Also, please get in touch if you'd like to discuss special corporate group rates.

In January 2024 alone, reports were published about the SRA taking enforcement action against 3 firms and 4 individuals for failure to comply with the Money Laundering Regulations 2017. The fines issued for these non-compliances total over £570,000 plus costs. The absence of staff training, or requirement to complete additional training, was noted in a number of these cases. Action has not only been taken against solicitors, but also other individuals who are not regulated by the SRA, whose breaches were so serious that the SRA felt compelled to take action.  As all SRA enforcement action, from rebukes to fines, is published by the SRA, the potential financial and reputational impact upon firms may be felt by all staff, regardless of whether they had any direct involvement with the non-compliance. This course will cover the following to assist support staff in understanding the fundamental aspects of AML. The basics of what AML is In scope / not in scope work for AML POCA / TA PCPs - CDD & EDD Clients Risks – what could raise a risk? Reporting to the MLRO / MLCO Tipping off Target Audience The online course is suitable for support staff or legal practitioners wanting to understand the basics of AML. Resources Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training. Please note a recording of the course will not be made available. Speaker Helen Torresi, Consultant, DG Legal Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services. Helen’s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).

In January 2024 alone, reports were published about the SRA taking enforcement action against 3 firms and 4 individuals for failure to comply with the Money Laundering Regulations 2017. The fines issued for these non-compliances total over £570,000 plus costs. The absence of staff training, or requirement to complete additional training, was noted in a number of these cases. Many of the breaches resulting in enforcement action involved failures by the fee earners to conduct appropriate due diligence, adequately check the source of funds and/or wealth or recognise and report red flags. As highlighted by enforcement action being taken against individuals as well as firms, fee earners cannot hide behind their firm when AML failures occur and may be held personally accountable by the SRA for non-compliances with the MLR 2017. This course will cover the following to assist fee earners in the application of AML in their casework. How to comply with your obligations and stay compliant Written CRA & MRA Client Booms Risks – what to consider? PCPs – CDD &EDD POCA / TA SOF and SOW On going monitoring Reporting to MLRO/MLCO Tipping off Target Audience The online course is suitable for fee earners or legal practitioners that want to improve their AML knowledge. Resources Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training. Please note a recording of the course will not be made available. Speaker Helen Torresi, Consultant, DG Legal Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services. Helen’s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).

ICA Specialist Certificate in Financial Crime Risk in Global Banking and Markets Gain an understanding of money laundering risks and vulnerabilities in capital markets by exploring the financial market product, customer risk and service risk typologies. The course will examine the specific financial crime risk factors involved in key customer types such as funds and exchanges. It compares the vulnerabilities of major financial markets products, such as derivatives and foreign exchange. You will also learn more about the importance of the CDD process in mitigating these risks. ICA Specialist Certificates, awarded in association with Alliance Manchester Business School, the University of Manchester, will help you quickly gain actionable knowledge to boost your confidence and credibility. Regulatory environment, risks and impacts on the world of corporate banking and financial markets Market abuse, fraud and manipulation, tax evasion, sanctions risk Risk exposure and specific customer typologies Financial markets products and their susceptibility to financial crime The CDD process

🔍 Unlock Your Potential with the Certificate in KYC & Customer Due Diligence! 🔍 Are you ready to embark on a rewarding journey towards mastering KYC (Know Your Customer) and Customer Due Diligence? Look no further! Our comprehensive Certificate in KYC & Customer Due Diligence equips you with the essential knowledge and skills to thrive in the dynamic world of compliance and risk management. 🎓   🌟 Benefits of Taking the Course: Stay Compliant: In today's regulatory environment, compliance is paramount. By enrolling in our course, you'll gain a deep understanding of KYC regulations and customer due diligence processes, ensuring your organization remains compliant with legal requirements. Risk Mitigation: Identify and mitigate potential risks associated with customer onboarding and ongoing monitoring. Learn effective risk assessment techniques to protect your organization from financial losses and reputational damage. Enhanced Career Opportunities: Stand out in the job market with a valuable certification in KYC & Customer Due Diligence. Whether you're looking to advance in your current role or explore new career opportunities, this certificate will open doors to a wide range of roles in banking, finance, consulting, and more. Confidence in Decision-Making: Develop the confidence to make informed decisions when it comes to customer onboarding, risk assessment, and compliance procedures. Gain practical insights from industry experts to navigate complex compliance challenges effectively. Professional Growth: Invest in your professional development and stay ahead of the curve in an ever-evolving industry. Our course provides you with the knowledge and skills needed to excel in your career and pursue exciting growth opportunities.   🎯 Who is this for? Compliance Professionals: Stay updated with the latest regulations and best practices in KYC and customer due diligence. Banking and Financial Services Professionals: Enhance your expertise in compliance and risk management to advance your career in the financial industry. Legal and Regulatory Specialists: Deepen your understanding of regulatory requirements and compliance frameworks to better serve your clients. Entrepreneurs and Business Owners: Ensure your business operates in accordance with regulatory standards and safeguards against potential risks. Anyone Interested in Compliance: Whether you're new to the field or seeking to broaden your knowledge, this course is suitable for individuals from diverse backgrounds interested in compliance and risk management.   🚀 Career Path: Upon completing the Certificate in KYC & Customer Due Diligence, you'll be well-equipped for a variety of roles, including: KYC Analyst: Perform thorough due diligence on customers to verify their identities and assess associated risks. Compliance Officer: Ensure adherence to KYC regulations and implement robust compliance frameworks within organizations. Risk Manager: Identify, assess, and mitigate risks associated with customer relationships and transactions. AML (Anti-Money Laundering) Specialist: Detect and prevent money laundering activities by implementing effective AML procedures and controls. Financial Crime Investigator: Investigate suspicious activities and conduct forensic analyses to combat financial crimes. Consultant: Provide advisory services to organizations on KYC and customer due diligence best practices and regulatory compliance.   Don't miss out on this opportunity to take your career to new heights! Enroll in the Certificate in KYC & Customer Due Diligence today and become a sought-after expert in compliance and risk management. 💼 Ready to take the next step? Contact us now to learn more about our course offerings and kickstart your journey towards success! FAQ (Frequently Asked Questions) for Certificate in KYC & Customer Due Diligence Course Q1: What is KYC (Know Your Customer) and why is it important? A: KYC, or Know Your Customer, is a process through which businesses verify the identity of their clients. It involves collecting and assessing information about customers to ensure they are who they claim to be and to assess the risks associated with doing business with them. KYC is crucial for preventing financial crimes such as money laundering, terrorism financing, and fraud. By knowing their customers, businesses can mitigate risks and comply with regulatory requirements. Q2: What is Customer Due Diligence (CDD) and how does it relate to KYC? A: Customer Due Diligence (CDD) is a component of the KYC process. It involves gathering information about customers to assess their risk profile and to understand the nature and purpose of their transactions. CDD helps businesses make informed decisions about the level of risk associated with each customer and enables them to implement appropriate risk management measures. CDD is essential for ensuring compliance with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. Q3: What are the key components of a KYC/CDD program? A: A comprehensive KYC/CDD program typically includes the following key components: Customer Identification: Verifying the identity of customers using reliable and independent sources of information. Customer Risk Assessment: Assessing the risk associated with each customer based on factors such as their identity, occupation, transaction patterns, and geographic location. Ongoing Monitoring: Continuously monitoring customer transactions and behavior to detect any suspicious activity or changes in risk profile. Enhanced Due Diligence (EDD): Conducting enhanced due diligence on high-risk customers, such as politically exposed persons (PEPs) or customers from high-risk jurisdictions. Record-Keeping: Maintaining accurate and up-to-date records of customer information and due diligence activities to demonstrate compliance with regulatory requirements. Q4: Who should undergo KYC/CDD training? A: KYC/CDD training is essential for professionals working in industries such as banking, financial services, insurance, real estate, and gaming, where there is a high risk of financial crime. This includes compliance officers, risk managers, customer relationship managers, and frontline staff responsible for customer onboarding and due diligence processes. Additionally, regulatory bodies often require individuals working in these industries to undergo KYC/CDD training to ensure they have the necessary knowledge and skills to fulfill their compliance obligations. These FAQs provide a general overview of KYC and Customer Due Diligence. For more detailed information and specific training requirements, individuals should consult with accredited training providers or regulatory authorities in their jurisdiction. Course Curriculum Module 1 - Introduction to KYC Introduction to KYC 00:00 Module 2 - KYC Requirements in the UK KYC Requirements in the UK 00:00 Module 3 - Customer Due Diligence Customer Due Diligence 00:00 Module 4 - KYC Process _ Procedures Guide KYC Process Procedures Guide 00:00 Module 5 - AML (Anti-Money Laundering) AML (Anti-Money Laundering) 00:00 Module 6 - KYC and AML - Key Differences and How They Work Together KYC and AML - Key Differences and How They Work Together 00:00 Module 7 - KYC and AML Regulations in the UK KYC and AML Regulations in the UK 00:00 Module 8 - Reasonable Methods in KYC Verification Reasonable Methods in KYC Verification 00:00

Begin your journey in compliance management with practical knowledge of the laws and legislations that make up the regulatory field in the United Kingdom. Do you know that FCA sets an annual CPD requirement both for senior managers and employees of financial service firms? As per TC 2.1.15 & 2.1.16, the requirement is 35 hours in each 12 months, including 21 hours of structured CPD activities. Furthermore, TC 2.1.20G27/05/2022 defines structures CPD activities as follows: “Examples of structured continuing professional development activities include participating in courses, seminars, lectures, conferences, workshops, web-based seminars or e-learning.” Our FCA Compliance Essentials Bundle, fulfilling and even exceeding the FCA requirement in terms of CPD hours, is ideal for any professional within Financial Services. Study method Online, self-paced Course format Video with subtitles Duration 40 hours Qualification No formal qualification CPD 40 CPD hours / points Certificates Certificate of Completion - Free Description LGCA's FCA Compliance Essentials eLearning library currently includes the following courses (new courses are added on a regular basis): AML Risk Assessment AML Suspicious Activity Reports and Suspicious Transaction Reports (SAR/STRs) Anti-Bribery and Corruption Anti-Money Laundering and Counter Terrorist Finance Approved Persons Regime Assessing and Managing AML Risks Building an AML Risk-based Approach CASS Introduction Complaints Handling Compliance Introduction Compliance Monitoring and Testing Conduct Rules for All Staff Conflict of Interest (COI) Consumer Duty Establishing and Maintaining a Strong CDD Programme Ethics, Integrity and Fairness in Financial Services FCA: the Role and Approach Financial Promotions Regulation Fraud Detection and Prevention GDPR Awareness Introduction to Cybersecurity Introduction to Know Your Client (KYC) and Customer Due Diligence (CDD) Market Abuse (MAR) Operational Resilience Senior Managers and Certification Regime SM&CR – The Conduct Rules Suspicious Transactions/Activity Reporting The Value of Customer Due Diligence (CDD) Treating Customers Fairly Vulnerable Customer Management Whistleblowing Creating a Compliance Culture in Financial Services Who is this course for? Financial Services Providers Accounting Offices Financial Institutions Brokers Wealth & Fund Managers Investment Firms Insurance Companies Law Firms Compliance Consultants Payment Solutions Providers FinTech & RegTech Companies Fiduciary Services Firms

Overview: Financial Crime Prevention Training   In the ever-evolving landscape of global finance, the threat of financial crimes looms large. To safeguard businesses and individuals alike, we present the comprehensive 'Financial Crime Prevention Training' program. Designed to empower your team with the knowledge and skills necessary to combat financial crimes effectively, this training comprises six modules that cover the essential aspects of financial crime prevention.   Module 1: Introduction to Financial Crime Prevention Kickstarting the journey, this module provides a foundational understanding of financial crimes, their implications, and the role of prevention in maintaining the integrity of financial systems. Participants will grasp the importance of vigilance and develop a keen awareness of potential threats.   Module 2: Know Your Customer (KYC) and Customer Due Diligence (CDD) Building upon the foundation, this module delves into the critical components of KYC and CDD. Participants will learn how to establish robust customer identification processes, assess risk levels, and conduct due diligence to prevent illicit activities before they take root.   Module 3: Anti-Money Laundering (AML) Framework Unravel the complexities of money laundering and explore the comprehensive AML framework. Participants will gain insights into the regulatory landscape, reporting obligations, and best practices for implementing effective AML measures within their organizations.   Module 4: Conducting Effective Investigations Equip your team with the skills needed to conduct thorough and effective investigations. This module covers the investigative process, evidence gathering, and collaboration with law enforcement agencies, ensuring participants are adept at uncovering and preventing financial crimes.   Module 5: Risk Assessment in Financial Crime Prevention Understanding the dynamic nature of risks is key to a proactive approach. This module guides participants through the process of risk assessment in the context of financial crime prevention, helping them identify and mitigate potential threats with precision.   Module 6: Transaction Monitoring In the final module, participants will master the art of transaction monitoring. From recognizing red flags to implementing advanced monitoring techniques, this module ensures your team can detect suspicious activities in real-time, bolstering your defense against financial crimes.   Why Choose Our Financial Crime Prevention Training? Expert-Led Training: Our modules are curated and delivered by industry experts with extensive experience in financial crime prevention. Customizable Learning Paths: Tailor the training to suit the specific needs and roles within your organization. Real-World Case Studies: Practical insights and real-world case studies enrich the learning experience, ensuring applicability to your business context. Compliance Assurance: Stay ahead of regulatory changes with up-to-date content, ensuring your organization remains compliant.   Invest in the protection of your financial ecosystem. Our Financial Crime Prevention Training is the gateway to a secure, resilient, and compliant financial future. Contact us today to fortify your defenses against the ever-present threat of financial crimes. Course Curriculum Module 1_ Introduction to Financial Crime Prevention Introduction to Financial Crime Prevention 00:00 Module 2_ Know Your Customer (KYC) and Customer Due Diligence (CDD) Know Your Customer (KYC) and Customer Due Diligence (CDD) 00:00 Module 3_ Anti-Money Laundering (AML) Framework Anti-Money Laundering (AML) Framework 00:00 Module 4_ Conducting Effective Investigations Conducting Effective Investigations 00:00 Module 5_ Risk Assessment in Financial Crime Prevention Risk Assessment in Financial Crime Prevention 00:00 Module 6_ Transaction Monitoring Transaction Monitoring 00:00

**10 FREE QLS Endorsed Certificates and Included with Lifetime Access** Welcome to our "Criminology & Profiling - QLS Endorsed Bundle"where mysteries unfold, patterns emerge, and the psychology of perpetrators comes to light. This bundle is your path to understanding a world where the keenest minds unravel the enigma of crime, offering you a front-row seat to the gripping tales hidden within the shadows. Criminology & Profiling - QLS Endorsed Bundle Includes the following Courses Course 01: Diploma in Criminology & Profiling at QLS Level 5 Course 02: Diploma in Criminal Psychology and Intelligence at QLS Level 5 Course 03: Diploma in Psychology at QLS Level 4 Course 04: Award in Drug and Alcohol Awareness at QLS Level 2 Course 05: Diploma in Forex Trading at QLS Level 5 Course 06: Diploma in AML, KYC & CDD at QLS Level 4 Course 07: Certificate in CBT (Cognitive Behavioural Therapy) at QLS Level 3 Course 08: Certificate in Bereavement and Grief Counselling at QLS Level 3 Course 09: Diploma in Safeguarding Vulnerable Adults Training at QLS Level 4 Course 10: Diploma in Child Psychology at QLS Level 5 Learning Outcomes Analyse criminal behaviour patterns for effective profiling. Understand the psychological factors influencing criminal activities. Apply cognitive behavioural therapy techniques in practical settings. Demonstrate proficiency in safeguarding vulnerable adults. Evaluate the impact of drug and alcohol abuse on individuals. Navigate the complexities of AML, KYC & CDD processes. Master the principles and practices of forex trading. Provide compassionate bereavement and grief counselling. Comprehend the nuances of child psychology for holistic care. Acquire essential intelligence analysis skills for diverse applications Key Features 10 FREE QLS Endorsed Certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Welcome to a realm where every clue tells a story and every detail reveals a hidden truth. In the dynamic landscape of Criminology & Profiling, the ability to decipher the language of crime is a skill set that sets the masters apart from the rest. Introducing our exclusive Criminology & Profiling - QLS Endorsed Bundle, crafted to immerse you in the captivating art and science of understanding criminal behaviour. Explore the intricate facets of criminal behaviour, intelligence, and psychology, unlocking a profound understanding of the human mind and its relation to crime. Dive into specialised topics, including drug and alcohol awareness, forex trading, AML, KYC & CDD, and cognitive behavioural therapy. Acquire a comprehensive skill set through diplomas and certificates, addressing the complexities of safeguarding vulnerable adults and child psychology. Dive into bereavement and grief counselling, broadening your expertise in diverse areas of human experience. This compelling bundle offers a unique blend of all, equipping you with a versatile toolkit for various professional pursuits. Whether you aspire to contribute to the welfare of vulnerable individuals or seek a deeper understanding of criminal behaviour for personal or professional growth, our courses provide a holistic approach to learning. Elevate your expertise and gain a competitive edge in fields ranging from counselling to intelligence analysis. Join us on this enriching journey towards a multifaceted understanding of the human psyche and its implications on society. Certificate Once you've successfully completed your course, you will immediately be sent a CPD-accredited PDF certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). After successfully completing the assignment, learners will be able to order FREE QLS Endorsed certificate for Each Courses. CPD 55 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to enter the fields of criminology and psychology. Professionals seeking to enhance their understanding of criminal behaviour. Counsellors and caregivers interested in expanding their skill set. Those involved in intelligence analysis or related fields. Individuals passionate about safeguarding vulnerable populations. Anyone intrigued by the intersections of psychology and crime. Students pursuing a career in drug and alcohol awareness. Forex enthusiasts looking to integrate psychology into trading strategies. Career path Intelligence Analyst Counsellor or Therapist Forensic Psychologist Drug and Alcohol Support Worker Safeguarding Officer Forex Trader Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. QLS Endorsed Certificate Hard copy certificate - Included

24-Hour Flash Sale! Prices Reduced Like Never Before!! Do you dream of a career where you build relationships, solve problems, and ensure customer satisfaction? In the UK alone, the customer service industry employs over 5 million people, with a projected growth of 10% by 2026. The "Customer Service, KYC & CRM Training" course bundle is carefully designed to meet this demand, offering a comprehensive curriculum that equips learners with the skills to excel in these crucial areas. This comprehensive course bundle covers six key areas, beginning with foundational training in Customer Service Co-ordination. It advances into specialised KYC compliance for fraud prevention, then dives into CRM for optimising customer relationships, and highlights the significance of a Customer-friendly Environment. Further, it offers expertise in Customer Analytics for behavioural insights and equips learners to combat fraud as Customer Service Fraud Officers. This Customer Service, KYC & CRM Training Bundle Contains 6 of Our Premium Courses for One Discounted Price: Course 01: Diploma in Customer Services Course 02: Diploma in Know Your Customer (KYC) Course 03: Diploma in Customer Relationship Management (CRM) Course 04: Customer Service & Environment Course 05: Customer Analytics Training Taking this course will not only improve your understanding and skills in customer service, KYC, and CRM but also significantly enhance your career prospects. As businesses increasingly recognise the value of customer-centric service models and compliance with regulatory standards, the demand for qualified professionals in these areas is soaring. So enrol now on this training and position yourself as a valuable asset in any customer-focused industry! Why Choose Our Customer Service, KYC & CRM Training Course? Get a chance to order a QLS Endorsed Certificate upon completion of the course Get a Free Student ID Card with this training course The course is Affordable and Simple to understand Lifetime Access to the course materials The course comes with 24/7 Tutor Support So enrol now in this Customer Service, KYC & CRM Training Today to advance your career! Assessment Process of the Customer Service, KYC & CRM Training Once you have completed all the modules on the course, you can assess your computer skills and knowledge with an optional assignment. Our expert will assess your assignment and give you feedback afterwards. Course 01: Customer Services Co-ordinator Training Introduction to Customer Service What's Different about Good Customer Service? Customer Relationship Management Customer Service Communication Strategies Data Analysis in CRM Deepening Customer Relationship Handling Customer Complaints Aspects of Phone Etiquette Know Your Customer (KYC) Customer Due Diligence - CDD Course 02: Know Your Customer (KYC) Introduction to KYC Customer Due Diligence AML (Anti-Money Laundering) KYC, AML and Data Privacy Regulations for Businesses Operations in the United Kingdom Regulations to be Complied by Industries Methods for carrying out KYC and AML and the Future of KYC Compliance Course 03: Customer Relationship Management CRM Fundamentals CRM Strategies Data Analysis in CRM CRM Databases Deepening Customer Relationship Handling Customer Complaints Future of CRM =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*6 = £78) CPD 170 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Customer Service Executives Compliance officers CRM managers Marketing professionals Fraud analysts Requirements You will not need any prior background or expertise to enrol in this Customer Service, KYC & CRM Training Course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Customer Service Manager - £30,000 to £50,000 KYC Analyst - £25,000 to £40,000 CRM Specialist - £30,000 to £45,000 Customer Insights Analyst - £35,000 to £55,000 Fraud Prevention Specialist - £28,000 to £45,000 Customer Experience Manager - £32,000 to £60,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free CPD Accredited Hard Copy Certificate Hard copy certificate - £29 CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery) Customer Services Co-ordinator Training at QLS Level 4 Hard copy certificate - £99 After successfully completing the Diploma in Customer Services Co-ordinator Training at QLS Level 4 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 99 GBP inside the UK 109 GBP (including postal fees) for international delivery