2528 Courses in Cardiff delivered Online

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

With any customer-facing role, there are times when you will find yourself in a difficult situation with a customer that requires a certain set of communication and practical skills to resolve any issues successfully. The Handling Difficult Customers training course teaches learners how to handle difficult conversations as a manager or wider member of the customer service team, guiding you on how to use your body language effectively, master crucial active listening techniques, and stay calm under pressure. Key Topics to Be Covered How to open and close a difficult conversation with a customer Strategies for handling difficult customers and conversations The art of active listening and responding How to ask open and supportive questions The tone of voice and body language techniques Learning Outcomes Learn how to start and close a difficult conversation successfully and with confidence Understand how to use your body language to communicate with customers effectively Enhance your communication skills to ask open and productive questions Learn the art of active listening to be able to engage with the customer fully Demonstrate knowledge of the rules regarding customer service etiquette Build rapport through empathy and learn how to stay calm under pressure Skills You Will Gain Customer service Problem-solving Communication Stress Management Why should you choose the Handling Difficult Customer course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this Handling Difficult Customer course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete the Handling Difficult Customer program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You and Next Steps Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this Handling Difficult Customer course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Handling Difficult Customers Course Right for You? This course is ideal for those who work in customer-facing roles who wish to develop the fundamental skills to deal with difficult customers efficiently and confidently. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis. Career path On successful completion, you will have the practical skills and knowledge to provide excellent customer service to all types of customers, take control of difficult situations and resolve problems with professionalism, competency and confidence. You will also have a range of communication skills for dealing with challenging customer-facing scenarios.

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! The hustle and bustle of the airport is like a symphony. Each module of our Airport Operations Training course is a note, and together they create the harmonious flow of a well-run airport. Whether you're a seasoned airport professional or just starting your career, this course is your ticket to success. Our course modules cover everything you need to know to keep an airport running smoothly. From customer service to security operations, emergency situations to weather control operations, and sustainable airport operations, we've got you covered. Our course content is designed to provide you with a comprehensive understanding of airport operations, so you can confidently take on any challenge that comes your way. Our course is perfect for those who are looking to expand their knowledge or those who are just starting out in the industry. You don't need to worry about having any previous experience or practical knowledge. Our theoretical approach is designed to give you a deep understanding of the concepts and principles behind airport operations. So, whether you're looking to enhance your career prospects or simply want to learn more about airport operations, our Airport Operations Training course is the perfect choice for you. Enrol today and soar to new heights! This Certificate in Airport Operations at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Learning Outcomes Upon completion of the course, you will be able to: Understand the key components and operations of an airport. Identify and manage emergency situations in an airport and on an aircraft. Demonstrate knowledge of airport security protocols and procedures. Develop sustainable practices for airport operations. Implement effective customer service techniques in an airport environment. Analyse and respond to weather control operations in an airport setting. ****Course Curriculum**** Here is the curriculum breakdown of this Airport Operations Training: Module 01: Airport Customer Service Module 02: Airport Components Module 03: Security Operations Module 04: Airport and Aircraft Emergency Situations Module 05: Weather Control Operations Module 06: Sustainable Airport Operation Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam.Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Certificate in Airport Operations at QLS Level 3 course exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Career path This course will be beneficial for anyone looking to pursue a career as: Airport Customer Service Agent (£18,000 - £22,000) Airport Operations Coordinator (£22,000 - £30,000) Airport Security Officer (£21,000 - £28,000) Airport Emergency Response Coordinator (£26,000 - £36,000) Certificates Certificate of completion Digital certificate - £10 Certificate in Airport Operations at QLS Level 3 Hard copy certificate - £89 Show off Your New Skills with a Certificate of Completion After successfully completing the Certificate in Airport Operations at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - £89 inside the UK £10 (including postal fees) for International Delivery Certificate Accredited by CPDQS £29 for Printed Hard Copy Certificate inside the UK £39 for Printed Hard Copy Certificate outside the UK (International Delivery)

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before The business world is a thriving ecosystem in the UK. Did you know that according to the Federation of Small Businesses, there are over 5.5 million businesses in the UK, employing over 60% of the workforce? Have you ever wondered how these businesses function or how they make crucial decisions? This Business Studies course will equip you with the knowledge and skills to navigate the exciting world of commerce. This Business Studies course delves into the core functionalities of a successful business. You'll explore operations management, project management, and business process improvement methods. Learn how businesses plan and forecast operations to meet demand, and how they measure and improve performance. Gain insights into financial management, including cash flow, credit control, and risk mitigation strategies. The course also covers the crucial aspects of the business environment, human resource management, and exceptional customer service practices. Courses included in this Package: Course 01: Diploma in Business Studies at QLS Level 5 Course 02: Business Management Course 03: Business Law Learning Outcomes of Business Studies Apply operations management principles for efficient production. Develop project plans and manage resources for successful completion. Analyze business processes and identify areas for improvement. Implement strategies for financial management and risk mitigation. Manage human resources effectively to create a motivated workforce. Design and deliver exceptional customer service experiences. Enrolling in this Business Studies course is an investment in your future. With the valuable knowledge and skills you'll gain, you'll be well-positioned to thrive in a dynamic business environment. Take the first step towards a rewarding career in business-enrol today! Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Business Studies Get a free student ID card with Business Studies Training program (£10 postal charge will be applicable for international delivery) The Business Studies is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Business Studies course materials The Business Studies comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Diploma in Business Studies at QLS Level 5 Module 01: Introduction Module 02: Operations Management Module 03: Introduction to Business Analysis Module 04: Project Management Module 05- Business Process Management Module 06: Planning & Forecasting Operations Module 07: Performance Management Module 08: Management of Cash and Credit Module 09: Managing Risk and Recovery Module 10: Business Environment Module 11: Human Resource Management Module 12: Customer Service Course 02: Business Management Module 01: Introduction To Business Management Module 02: Operations Management Module 03: Introduction To Business Analysis Module 04: Strategic Analysis And Product Scope Module 05: Project Management Module 06: Business Development And Succession Planning Module 07- Business Process Management Module 08: Planning & Forecasting Operations Module 09: Performance Management Module 10: Management Of Cash And Credit Module 11: Managing Risk And Recovery Module 12: Quality Management Module 13: Communication Skills Module 14: Business Environment Module 15: Organisational Skills Module 16: Negotiation Techniques Module 17: Human Resource Management Module 18: Motivation And Counselling Module 19: Customer Service Module 20: Time Management Module 21: Conflict Management Course 03: Business Law Module 1: Understanding Business Law Module 2: European Community Law Module 3: The Court System Module 4: Civil And Alternative Dispute Resolution Module 5: Contract & Business Law Module 6: Employment Law Module 7: Agency Law Module 8: Consumer Law And Protection Module 9: Law Of Tort Module 10: Business Organisations Module 11: Company Law Module 12: Business Property Module 13: Competition Law How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: £12.99 CPD Hard Copy Certificate: £29.99 QLS Endorsed Hard Copy Certificate: £119 CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Business Studies course. This course is open to everybody. Entrepreneurs Business Owners Career Changers Students Professionals Managers Requirements You will not need any prior background or expertise to enrol in this Business Studies Skills. Career path This Business Studies course will allow you to kickstart or take your career in the related sector to the next stage. Business Analyst Project Manager Human Resources Marketing Manager Finance Officer Business Owner Certificates CPD Accredited Certificate Digital certificate - £12.99 CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Business Studies at QLS Level 5 Hard copy certificate - £119 Please note that International students have to pay an additional £10 as a shipment fee.

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Enhance your professional skills to a whole new level with the best-selling and award-winning Customer Experience Manager course! Expand your expertise with high-quality training - study and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the online training course. This online training course is accredited by CPD with 10 CPD points for professional development. Students can expect to complete this training course in around 5 hours. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our course. The course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, you will receive an instant e-certificate as proof of the comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enroling on this course. With this comprehensive course, you can achieve your dreams and train for your ideal career. The course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. You'll get a Free Student ID card by enroling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enroling on the course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program. Learning Outcomes of : Instant access to verified and reliable information Participation in inventive and interactive training exercises Quick assessment and guidance for all subjects CPD accreditation for proof of acquired skills and knowledge Freedom to study in any location and at a pace that suits you Expert support from dedicated tutors committed to online learning Experts created the Customer Experience Manager course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the Customer Experience Manager course materials. Then, from any internet-enabled device, access the Customer Experience Manager course materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! Why Prefer this Customer Experience Manager Course? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Customer Experience Manager program in your own time, at your own pace Each of our students gets full 24/7 tutor support ****Course Curriculum**** Here is the curriculum breakdown of Customer Experience Manager course: ***Customer Experience Manager*** Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Establishing Your Attitude Module 04: Introduction to Customer Relationship Management (CRM) Module 05: CRM Fundamentals Module 06: CRM Strategies Module 07: Deepening Customer Relationship Module 08: Handling Customer Complaints Module 09: Identifying and Addressing Customer Needs Module 10: In-Person Customer Service Module 11: Customer Service Communication Strategies Module 12: Aspects of Phone Etiquette Module 13: Building Rapport Over the Phone Module 14: Active Listening and Managing Tough Callers Show off Your New Skills with a Certification of Completion The learners have to successfully complete the course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Customer Experience Manager Course Right for You? Anyone interested in learning more about this subject should take this Customer Experience Manager course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. All are welcome to take this course. There are no prerequisites for enrolment, and you can access the course materials from any location in the world. Requirements The Customer Experience Manager program does not require any prior knowledge; everyone may participate! This course is open to anyone who is interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your own speed and grow a quality skillset. Career path After completing this Customer Experience Manager Course, you are to start your career or begin the next phase of your career in this field. Our entire course will help you to gain a position of respect and dignity over your competitors. The certificate enhances your CV and helps you find work in the field concerned.

The Admin Support Assistant: Essential Skills Diploma Course is designed to equip you with the core capabilities needed to excel in a dynamic administrative role. From mastering business telephone etiquette to managing complex diaries and organising meetings with confidence, this course covers the essential areas that form the backbone of efficient office support. Whether it’s handling mail services, arranging travel, or refining your communication and customer service skills, you will develop a solid foundation that enhances your professional profile. Throughout this diploma, you will gain a clear understanding of how to represent your boss and company with professionalism, handle invoicing and petty cash, and manage time effectively. With a focus on essential organisational and business writing skills, the course ensures you can maintain accurate records and support smooth business operations. This online programme offers a structured approach tailored for those seeking to improve their admin support capabilities in a flexible, accessible way. It’s ideal for anyone aiming to build confidence and competence in office administration without the constraints of physical attendance. Key Features of Admin Support Assistant CPD Accredited Admin Support Assistant Course Instant PDF certificate Fully online, interactive Admin Support Assistantcourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Admin Support Assistant course to excel! To become successful in your profession, you must have a specific set of Admin Support Assistant skills to succeed in today's competitive world. In this in-depth Admin Support Assistanttraining course, you will develop the most in-demand Admin Support Assistant skills to kickstart your career, as well as upgrade your existing knowledge & skills. Admin Support Assistant Curriculum Module 01: Introduction to Admin Support Assistant Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Business Etiquette Module 05: Mail Services and Shipping Module 06: Travel Arrangements Module 07: Organising Meeting and Conferences Module 08: Diary Management and Note taking Module 09: Time Management Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Service Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Accreditation This Admin Support Assistant course is CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Admin Support Assistant course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Admin Support Assistant basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Admin Support Assistant Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Course Overview Ready to elevate your role in the world of education? Empower yourself with this comprehensive Higher Level Teaching Assistant Qualification course that can help you provide quality teaching support. This course is your key to stepping into a classroom fully prepared, empowered, and aware of the intricate dynamics that drive students' growth and development. As the course progresses, you'll be introduced to advanced modules covering child development, special educational needs, and effective teaching strategies, ensuring a comprehensive understanding of the subject. Enrol now and empower the next generation with the best academic support! Advantages you'll receive: CPD certificate 24/7 Learning Assistance Updated learning materials Compliance with standards Recognised qualification Exceptional customer service Qualification Level 4 Certificate for Higher Level Teaching Assistants (RQF) Description Advance your career potential with the 'Higher Level Teaching Assistant Qualification'. Key topics include: Role and Purpose of a Higher-Level Teaching Assistant Importance of Team Work and Workplace Collaboration Stages of Physical, Social and Intellectual Development of Children Frameworks that support child well-being Legislation and Practices Promoting Equality and Diversity Addressing and managing challenging behaviour Effective teaching strategies and communication techniques Utilising ICT for enhanced learning Constructive feedback and assessment methods Monitoring and evaluating learner's progress Qualification Purpose This qualification aims to equip learners with the in-depth knowledge and skills necessary to excel as a Higher Level Teaching Assistant. Through direct instruction and experience sharing, participants will understand their role, its impact on student outcomes, and how to navigate the complexities of primary education. Who is this course for? This Higher Level Teaching Assistant Qualification certification is: Tailored for those desiring to step into the world of teaching assistance and significantly impact primary education. Perfect for professionals already in the field but keen to elevate their skills and knowledge to a higher level. Suited for individuals passionate about teaching and looking for a comprehensive course that blends foundational understanding with advanced techniques and strategies. Entry Requirements Minimum age of 16 years to be eligible for this qualification. Employment as a teaching assistant within a school setting. Progression Successful learners may want to progress to teaching qualifications such as: Level 3 Award in Education and Training Level 4 Certificate in Education and Training Level 5 Diploma in Education and Training Total Qualification Time The Total Qualification Time (TQT) combines the hours spent on directed learning with the estimated time a student will spend on independent activities related to their studies, like homework or assessments. The overall learning time determines the credit value of a qualification, where every 10 hours of study is worth one credit. For this course, the TQT is set at 360 hours. Guided Learning Hours 'Guided Learning Hours' refers to when a student is actively guided or taught by an educator, whether a teacher, coach, or other training professional. Students receive 108 hours of guidance or direct instruction for this specific course. Method of Assessment: Assessor observation - completed observational checklists on related action plans Witness testimony Learner product Worksheets Assignments/projects/reports Record of oral and written questioning Learner and peer reports Recognition of prior learning (RPL) Career Path The Higher Level Teaching Assistant Qualification course will give you edges in various professions. Here are some careers with average UK average salaries: Higher Level Teaching Assistant: £22,000 Primary School Teacher: £30,000 Special Educational Needs Coordinator: £35,000 Education Welfare Officer: £28,000 Learning Mentor: £24,000 School Counsellor: £29,000 Child Psychologist: £40,000 Educational Consultant: £45,000 School Administrator: £23,000 Curriculum Developer: £37,000 Course Curriculum 54 sections • 74 lectures • 00:00:00 total length •Getting Started With the Course: 00:00:00 •Induction Form: 00:00:00 •Registration Entry Form: 00:00:00 •Focus Awards Level 4 Certificate for Higher Level Teaching Assistants (quals): 00:00:00 •Assignment Preparation Guideline: 00:00:00 •Beginners Guide to Referencing: 00:00:00 •Guideline for the Observation Session: 00:00:00 •1. Purpose of a Higher Level Teaching Assistant: 00:00:00 •2. Role of a Higher Level Teaching Assistant: 00:00:00 •1. Purpose of CPD and How it Affects Practice: 00:00:00 •2. Use of Advice and Feedback to Improve Performance: 00:00:00 •1. Importance of Team Work and Identifying Different Team Roles: 00:00:00 •2. Workplace Collaboration: 00:00:00 •3. Managing and Developing the Effective Practice of Appropriate Team Members: 00:00:00 •HLTA Unit 01: 00:00:00 •1. Stages of Physical, Social and Intellectual Development: 00:00:00 •1.External and Personal Factors that Affect Child Development: 00:00:00 •2.Theories to Support Development: 00:00:00 •3. Types of Changes That Affect a Child's Development or Wellbeing: 00:00:00 •4. Referral Assessment of Special Educational Needs: 00:00:00 •1. Parents and Carers Contributions for the Development and Well-being of Children and Young People: 00:00:00 •1. Frameworks That Support Development and Well-being of Children: 00:00:00 •HLTA Unit 02: 00:00:00 •1. Legal Entitlement of Children and Young People with Special Educational Needs: 00:00:00 •1. Legislation and Codes of Practice to Promote Equality and Diversity: 00:00:00 •2. Experience and Impact of Prejudice and Discrimination and Applying Principles of Equality, Diversity and Inclusion: 00:00:00 •1. Types of Special Educational Needs and Ways of Supporting Children and Young People with Learning Difficulties: 00:00:00 •1. Effects of a Disability on Children and Young People: 00:00:00 •2. Nature of Sensory or Physical Needs and Roles and Responsibilities of Others and Assistive Technology: 00:00:00 •1. Language and Vocabulary Appropriate to the Age of the Learner, Level of Understanding and Proficiency: 00:00:00 •2. Ways of Introducing Words and Language Structures: 00:00:00 •HLTA Unit 03: 00:00:00 •1. Policies and Procedures to Promote Positive Behaviour: 00:00:00 •2. Importance of Consistency and Fairness When Applying Boundaries and Rules for Behaviour: 00:00:00 •1. Promoting Positive Values, Attitudes and Behaviour: 00:00:00 •2. Ways of Establishing Ground Rules: 00:00:00 •3. Effective Strategies to Promote Positive Values, Attitudes and Behaviour: 00:00:00 •1. Patterns and Triggers of Challenging behaviour and Actions: 00:00:00 •2. Inappropriate and Challenging Behaviour Management: 00:00:00 •3. Supporting Children and Young People to Identify and Avoid Inappropriate Behaviour: 00:00:00 •4. How to Deal with Bullying, Harassment or Oppressive Behaviour: 00:00:00 •1. Contributing to Reviews of Behaviour and Behaviour Policies: 00:00:00 •Observation Report - Unit 4: 00:00:00 •HLTA Unit 04: 00:00:00 •1. Preparing the Resources Required for Planned Learning Activities: 00:00:00 •2. Developing and Adapting Resources to Meet the Needs of Individuals and Group: 00:00:00 •3. Learning Support Strategies to Meet the Needs of Individuals and Group: 00:00:00 •4. Health, Safety, Security and Access Requirements of the Learning Environment: 00:00:00 •5. Giving Attention to Learners for Balancing the Needs of Individuals and Group: 00:00:00 •6. Assessing Learners' Participation and Progress in Activities: 00:00:00 •7. How to Provide Feedback Effectively: 00:00:00 •8. Evaluating How Own Knowledge, Understanding and Skills Impact on Practice of Individuals and Group: 00:00:00 •HLTA Unit 05: 00:00:00 •1. Effective Communication with Children and Colleagues: 00:00:00 •2. Communicating Effectively with Parents and Carers: 00:00:00 •3. Commitment to Collaborative and Cooperative Working with Colleagues: 00:00:00 •Observation Report - Unit 6: 00:00:00 •HLTA Unit 06: 00:00:00 •1. Teaching Strategies: 00:00:00 •2. Designing Opportunities for Learners to Develop Their literacy, Numeracy, ICT and Thinking and Learning Skills: 00:00:00 •3. How Learners' Prior Knowledge and Attainment Enables Them to Meet Learning Objectives: 00:00:00 •4. Appropriate Language to Suit the Age and Ability of Learners: 00:00:00 •5. Management of Individual, Group and Whole-Class Learning: 00:00:00 •6. Appropriate Teaching to Suit the Stage of the Lesson and the Needs of the Learners: 00:00:00 •1. Opportunities for Using ICT to Support Pupils' Learning and Its Impact: 00:00:00 •2. Encouraging Pupils to Use ICT to Solve Problems, Work Collaboratively and Find Out New Information: 00:00:00 •1. Providing Constructive Feedback: 00:00:00 •2. Supporting and Guiding Learners: 00:00:00 •3. Using Assessment to Diagnose Learner's Needs: 00:00:00 •1. Monitoring Learners' Learning Progress: 00:00:00 •Observation Report - Unit 7: 00:00:00 •HLTA Unit 07: 00:00:00 •Assignment Submission Checklist: 00:00:00 •Submit Your Assignments: 00:00:00