4705 Courses in Cardiff delivered Online

Overview Navigating the world of customer service over the phone can be challenging. The 'Telephone Customer Service Training' course is your guiding compass, expertly designed to tackle the multifaceted arena of phone-based interactions. Delve deep into the core values of stellar customer service, uncover the distinction of superior service, and master the nuances of phone etiquette. With a curriculum spanning from the basics of customer relationship management to the intricacies of managing tough callers, this course equips you with a holistic understanding to thrive in a telephone-centric customer service role. The essentiality of establishing rapport during telephonic conversations cannot be overstated. This course accentuates the importance of rapport building and teaches strategies to connect genuinely over a call, ensuring customers feel valued and understood. Explore the dynamics of both inbound and outbound calls, and gain expertise in active listening, a pivotal skill to understand customer needs and offer apt solutions. Further, with modules focusing on interoffice calls, voicemail management, and intra-organisation dealings, the curriculum covers the full spectrum of telephone interactions. Metrics and measurements are quintessential in refining and enhancing service standards. Dive into the intricacies of gauging your service's effectiveness and learn methods to consistently better your interaction quality. As the landscape of customer service evolves, those proficient in these nuances are poised for success. Learning Outcomes: Understand the fundamentals and importance of top-tier customer service over the phone. Differentiate between average and excellent customer service practices. Develop effective strategies for managing and improving customer relationships. Cultivate superior telephone etiquette and communication techniques. Employ strategies to establish genuine rapport during phone interactions. Tackle challenging calls with confidence and professionalism. Gain proficiency in evaluating and enhancing service quality through metrics. Why buy this Telephone Customer Service Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Telephone Customer Service Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Telephone Customer Service Training course is ideal for Individuals aiming to enter the customer service sector. Current customer service representatives seeking to refine their telephone interaction skills. Managers overseeing phone-based customer service teams. Organisations aiming to standardise their telephonic service protocols. Entrepreneurs wanting to foster excellent customer relationships over the phone. Prerequisites This Telephone Customer Service Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Telephone Customer Service Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Representative: £18,000 - £25,000 annually. Telephone Support Specialist: £21,000 - £28,000 annually. Call Centre Supervisor: £25,000 - £32,000 annually. Customer Relationship Manager: £30,000 - £45,000 annually. Customer Service Trainer: £28,000 - £35,000 annually. Quality Assurance Analyst (Customer Service): £24,000 - £31,000 annually. Course Curriculum Module 1: Introduction to Customer Service Module 01: Introduction to Customer Service 00:23:00 Module 2: What's Different about Good Customer Service? Module 02: What's Different about Good Customer Service? 00:12:00 Module 3: Customer Relationship Management Module 03: Customer Relationship Management 00:42:00 Module 4: Customer Service Communication Strategies Module 04: Customer Service Communication Strategies 00:24:00 Module 5: Aspects of Phone Etiquette Module 05: Aspects of Phone Etiquette 00:31:00 Module 6: Building Rapport Over the Phone Module 06: Building Rapport Over the Phone 00:24:00 Module 7: Inbound and Outbound Calls Module 07: Inbound and Outbound Calls 00:16:00 Module 8: Active Listening and Managing Tough Callers Module 08: Active Listening and Managing Tough Callers 00:28:00 Module 9: Managing Interoffice Calls and Voicemail Module 09: Managing Interoffice Calls and Voicemail 00:10:00 Module 10: Problem Solving over the Phone Module 10: Problem Solving over the Phone 01:04:00 Module 11: Intra Organisation Dealings Module 11: Intra Organisation Dealings 00:35:00 Module 12: Measuring Customer Service Module 12: Measuring Customer Service 00:12:00 Assignment Assignment - Telephone Customer Service Training 00:00:00

Empower yourself with the essential skills for survival in critical situations with our Active Shooter Response Training course. Gain insights into active shooter dynamics, threat identification, and crisis response strategies. Develop a survival mindset, learn emergency first aid, and enhance your workplace safety. Be prepared with prevention and preparedness measures, supported by real-world case studies. Elevate your security awareness and readiness with this comprehensive training. Enroll now for a safer future

Elevate your career with our Human Resource Advisor & Counselling course. Master communication, psychological concepts, and counselling techniques. Enhance employee support, wellness, and work-life balance. Drive performance management, professional development, and continuous learning. Join us to become a skilled HR professional fostering positive organizational dynamics.

24 Hour Flash Deal **33-in-1 Executive and Senior Level Coaches and Mentors Mega Bundle** Executive and Senior Level Coaches and Mentors Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Executive and Senior Level Coaches and Mentors package online with Studyhub through our online learning platform. The Executive and Senior Level Coaches and Mentors bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Executive and Senior Level Coaches and Mentors course provides complete 360-degree training on Executive and Senior Level Coaches and Mentors. You'll get not one, not two, not three, but thirty-three Executive and Senior Level Coaches and Mentors courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Executive and Senior Level Coaches and Mentors courses are yours for as long as you want them once you enrol in this course This Executive and Senior Level Coaches and Mentors Bundle consists the following career oriented courses: Course 01: Coaching & Mentoring Course 02: Leadership and Management Course 03: Career Coaching Level 3 Course Course 04: Life Coaching Training Course 05: Motivational Interviewing Course 06: Employee Engagement and Retention Strategies Course 07: Diploma in Career Development and Passion Course 08: Personal Development Coach Course Course 09: Corporate Relationship Goals for Success Course 10: Motivation Skills Course 11: Mental Health-Self Care Course 12: Strategic Management and Leadership Development Course 13: Talent Management & Employee Retention Techniques Course 14: Team Building Masterclass Course 15: Employee Training Responsibilities: Effective Training Management Course 16: Motivating, Performance Managing and Maintaining Team Culture in a Remote Team Course 17: Workplace Health and Safety Advanced Diploma Course 18: Conflict Resolution Course 19: Diploma in Workplace Professionalism and Communication Course 20: Accredited Mediator Skills Training: Mediation & Dispute Resolution Course 21: Emotional Intelligence and Social Management Diploma Course 22: Performance Management Course 23: Diversity Training Course 24: Courageous Communication Strategies Course 25: Leadership Skills Training Course 26: Delegation Skills Training Course 27: Managing Online Meetings Course 28: PR : Public Relation and Management Training Course 29: Operations and Time Management Course 30: Stakeholder Management Course 31: Art of Negotiation and Conflict Resolution Course 32: Lean Leadership, Culture and Management - Online Diploma Course 33: Cross-Cultural Awareness Training Diploma Certificate In this exclusive Executive and Senior Level Coaches and Mentors bundle, you really hit the jackpot. Here's what you get: Step by step Executive and Senior Level Coaches and Mentors lessons One to one assistance from Executive and Senior Level Coaches and Mentors professionals if you need it Innovative exams to test your knowledge after the Executive and Senior Level Coaches and Mentors course 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all thirty-three Executive and Senior Level Coaches and Mentors courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Executive and Senior Level Coaches and Mentors certificate and transcript on the next working day Easily learn the Executive and Senior Level Coaches and Mentors skills and knowledge you want from the comfort of your home The Executive and Senior Level Coaches and Mentors course has been prepared by focusing largely on Executive and Senior Level Coaches and Mentors career readiness. It has been designed by our Executive and Senior Level Coaches and Mentors specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Executive and Senior Level Coaches and Mentors Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Executive and Senior Level Coaches and Mentors bundle course has been created with thirty-three premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Executive and Senior Level Coaches and Mentors Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Executive and Senior Level Coaches and Mentors Elementary modules, allowing our students to grasp each lesson quickly. The Executive and Senior Level Coaches and Mentors course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Executive and Senior Level Coaches and Mentors training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Executive and Senior Level Coaches and Mentors After completing this course you can progress towards- City & Guilds Level 7 Certificate for Executive and Senior Level Coaches and Mentors Level 7 Certificate and Diploma for Executive and Senior Level Coaches and Mentors City & Guilds Level 7 Diploma for Executive and Senior Level Coaches and Mentors Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this Executive and Senior Level Coaches and Mentors course, all you need is - A smart device A secure internet connection And a keen interest in Executive and Senior Level Coaches and Mentors Career path You will be able to kickstart your Executive and Senior Level Coaches and Mentors career because this course includes various courses as a bonus. This Executive and Senior Level Coaches and Mentors is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Executive and Senior Level Coaches and Mentors career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

24 Hour Flash Deal **33-in-1 Principles of Team Leading Mega Bundle** Principles of Team Leading Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Principles of Team Leading package online with Studyhub through our online learning platform. The Principles of Team Leading bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Principles of Team Leading course provides complete 360-degree training on Principles of Team Leading. You'll get not one, not two, not three, but thirty-three Principles of Team Leading courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Principles of Team Leading courses are yours for as long as you want them once you enrol in this course This Principles of Team Leading Bundle consists the following career oriented courses: Course 01: Leadership and Management Essential Skill Course 02: Team Management Course 03: Leadership Skills Training Course 04: Strategic Management and Leadership Development Course 05: Lean Leadership, Culture and Management - Online Diploma Course 06: Talent Management & Employee Retention Techniques Course 07: Motivating, Performance Managing and Maintaining Team Culture in a Remote Team Course 08: Agile Scrum Master Certification Course 09: Operations and Time Management Course 10: Corporate Relationship Goals for Success Course 11: Public Speaking: Presentations like a Boss Course 12: Emotional Intelligence and Social Management Diploma Course 13: Middle Manager Management Course 14: Courageous Communication Strategies Course 15: Managing Online Meetings Course 16: Office Skills (Administration, Communication and Management) Diploma Course 17: Strategic Planning and Implementation Course 18: Business Management and Finance Course Course 19: Corporate Finance: Profitability in a Financial Downturn Course 20: Stakeholder Management Course 21: Governance and Risk Management: Navigating Corporate Strategies Course 22: Organizational Behaviour, HR and Leadership Course 23: Conflict Resolution Course 24: Influencing and Negotiation Skills Course 25: Accredited Mediator Skills Training: Mediation & Dispute Resolution Course 26: Diversity Training Course 27: Performance Management Course 28: Conflict Management Course 29: Financial Modelling for Decision Making and Business plan Course 30: Art of Negotiation and Conflict Resolution Course 31: Business Management Course 32: Diploma in Lean Process and Six Sigma Course 33: Process Improvement In this exclusive Principles of Team Leading bundle, you really hit the jackpot. Here's what you get: Step by step Principles of Team Leading lessons One to one assistance from Principles of Team Leading professionals if you need it Innovative exams to test your knowledge after the Principles of Team Leading course 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all thirty-three Principles of Team Leading courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Principles of Team Leading certificate and transcript on the next working day Easily learn the Principles of Team Leading skills and knowledge you want from the comfort of your home The Principles of Team Leading course has been prepared by focusing largely on Principles of Team Leading career readiness. It has been designed by our Principles of Team Leading specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Principles of Team Leading Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Principles of Team Leading bundle course has been created with thirty-three premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Principles of Team Leading Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Principles of Team Leading Elementary modules, allowing our students to grasp each lesson quickly. The Principles of Team Leading course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Principles of Team Leading training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Principles of Team Leading This course is suitable for anyone interested to further progress there career in: Level 2 Certificate in Principles of Team Leading (RQF) Level 2 Certificate in Principles of Team Leading (VRQ) Level 2 Diploma in Team Leading (RQF) Level 3 Diploma in Team Leading and Supervision (RQF) City & Guilds Level 2 Certificate in Leadership and Team Skills Institute of Leadership & Management City & Guilds Level 3 Award in Leadership and Management City & Guilds Level 3 Certificate in Leadership and Management City & Guilds Level 5 Award in Leadership and Management CMI Level 5 Award in Professional Team Coaching cmi level 3 diploma in principles of managment and leadership level 3 award in management and leadership the institute of leadership & management city & guilds level 7 certificate in leadership and management Requirements To participate in this Principles of Team Leading course, all you need is - A smart device A secure internet connection And a keen interest in Principles of Team Leading Career path You will be able to kickstart your Principles of Team Leading career because this course includes various courses as a bonus. This Principles of Team Leading is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Principles of Team Leading career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Enhance your expertise with our Falls Prevention Awareness Comprehensive Training. Dive into critical topics such as risk factors, signs, diagnosis, and effective preventive strategies. Equip yourself to make a meaningful impact on patient safety and community well-being. Join us for a comprehensive healthcare training experience.

🌟 Unleash Your Potential: Empower Your Voice for Rapid Business Growth! 🚀   Are you ready to elevate your business and supercharge your success? Introducing our transformative online course: 'Empower Your Voice for Rapid Business Growth.'   🎤 What's Inside? 🌟 Unlock the Power of Communication: Master the art of persuasive communication techniques that captivate audiences, whether it's through presentations, pitches, or networking events. Learn to craft compelling messages that resonate with your clients and stakeholders. Confidence & Charisma: Develop unwavering confidence and charisma in your voice and presence. Discover the secrets to exuding magnetic energy and commanding attention, leaving a lasting impression in every interaction. Effective Leadership Communication: Enhance your leadership skills through impactful communication strategies. Lead with clarity, inspire action, and cultivate a culture of collaboration and innovation within your team. Building a Strong Personal Brand: Craft an authentic and powerful personal brand that reflects your values and resonates with your audience. Learn to communicate your brand story effectively across various platforms for maximum impact.   🌟 Why Choose Our Course? 🚀 Expert Guidance: Led by industry experts and communication gurus, our course offers comprehensive insights and practical exercises to hone your communication skills effectively. Flexible Learning: Access our course materials at your convenience. Dive into engaging video lectures, interactive exercises, and downloadable resources from anywhere, at any time. Community Support: Join a vibrant community of like-minded individuals. Engage in discussions, share experiences, and receive valuable feedback and support throughout your journey. Real Results, Real Growth: Witness tangible improvements in your communication style and see immediate results in your business interactions. Elevate your professional profile and drive rapid business growth.   🚀 Elevate Your Success Today! 🌟 Don't miss this opportunity to transform your communication skills and propel your business to new heights. Enroll now in 'Empower Your Voice for Rapid Business Growth' and unlock the key to unparalleled success! Join us on this transformative journey and let your voice be the catalyst for your business growth! ✨🎓   Enroll now and start your journey to empowered communication and accelerated business success! Course Curriculum INTRODUCTION Introduction 00:00 LESSONS FOR GROWTH Lesson #1 - Leverage 00:00 Lesson #2 - Expert 00:00 Lesson #3 - Audience 00:00 Lesson #4 - Database 00:00 Lesson #5 - Sizzling Hot Leads 00:00 Review 00:00

Discover the secrets to successful marriage counselling with our comprehensive course on expert techniques for relationship healing. Explore communication patterns, conflict resolution, healthy fighting, intimacy building, pre-marital counselling, apology, forgiveness, and adapting to changes. Enhance your skills, foster resilient relationships, and become a sought-after marriage counsellor. Enroll now for a transformative learning experience.

24 Hour Flash Deal **25-in-1 Leadership Skills for Team Leaders Mega Bundle** Leadership Skills for Team Leaders Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Leadership Skills for Team Leaders package online with Studyhub through our online learning platform. The Leadership Skills for Team Leaders bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Leadership Skills for Team Leaders course provides complete 360-degree training on Leadership Skills for Team Leaders. You'll get not one, not two, not three, but twenty-five Leadership Skills for Team Leaders courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Leadership Skills for Team Leaders courses are yours for as long as you want them once you enrol in this course This Leadership Skills for Team Leaders Bundle consists the following career oriented courses: Course 01: Leadership Skills Training: Become an Inspiring Team Leader Course 02: Leadership Skills For Organisational Development Course 03: Leadership & Management Training Course Course 04: Inspirational Leadership Skills: Practical Motivational Leadership Course 05: Team Management Course 06: Quality Management Course 07: Talent Management Course 08: Workplace Stress Management Course 09: Time Management Course 10: Influencing and Negotiation Skills Course 11: Developing Effective Stakeholder Relationships for Leaders Course 12: Courageous Communication Strategies for Lead Course 13: Dealing With Difficult People - Diploma Course 14: Public Speaking: Presentations like a Boss Course 15: Stakeholder Management Course 16: Project Management Course 17: Customer Relationship Management Course 18: Risk Management Course 19: Corporate Risk And Crisis Management Course 20: Business Etiquette Mastery Course 21: Conflict Resolution Course 22: Motivational Mentorship: Inspiring Personal and Professional Growth Course 23: Performance Management Course 24: Employee Engagement and Retention Strategies Course 25: Corporate Relationship Goals for Success The Leadership Skills for Team Leaders course has been prepared by focusing largely on Leadership Skills for Team Leaders career readiness. It has been designed by our Leadership Skills for Team Leaders specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Leadership Skills for Team Leaders Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Leadership Skills for Team Leaders bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Leadership Skills for Team Leaders Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Leadership Skills for Team Leaders Elementary modules, allowing our students to grasp each lesson quickly. The Leadership Skills for Team Leaders course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Leadership Skills for Team Leaders bundle, you really hit the jackpot. Here's what you get: Step by step Leadership Skills for Team Leaders lessons One to one assistance from Leadership Skills for Team Leadersprofessionals if you need it Innovative exams to test your knowledge after the Leadership Skills for Team Leaderscourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Leadership Skills for Team Leaders courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Leadership Skills for Team Leaders certificate and transcript on the next working day Easily learn the Leadership Skills for Team Leaders skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Leadership Skills for Team Leaders training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Leadership Skills for Team Leaders This course is suitable for anyone interested to further progress there career in: Level 2 Certificate in Principles of Team Leading (RQF) Level 2 Certificate in Principles of Team Leading (VRQ) Level 2 Diploma in Team Leading (RQF) Level 3 Diploma in Team Leading and Supervision (RQF) City & Guilds Level 2 Certificate in Leadership and Team Skills Institute of Leadership & Management City & Guilds Level 3 Award in Leadership and Management City & Guilds Level 3 Certificate in Leadership and Management City & Guilds Level 5 Award in Leadership and Management CMI Level 5 Award in Professional Team Coaching cmi level 3 diploma in principles of managment and leadership level 3 award in management and leadership the institute of leadership & management city & guilds level 7 certificate in leadership and management Requirements To participate in this Leadership Skills for Team Leaders course, all you need is - A smart device A secure internet connection And a keen interest in Leadership Skills for Team Leaders Career path You will be able to kickstart your Leadership Skills for Team Leaders career because this course includes various courses as a bonus. This Leadership Skills for Team Leaders is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Leadership Skills for Team Leaders career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Elevate your golf cart experience with our comprehensive course on safety, operation, and maintenance. Learn essential skills for secure passenger communication, risk management, and emergency procedures. Join us to enhance your knowledge and contribute to a safer and more enjoyable golf cart environment.