9480 Courses in Cardiff delivered Online

Level 4 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

Level 5 & 7 Endorsed Diploma | FREE QLS Hard Copy Certificate | FREE 5 CPD Courses & PDF Certificates | Lifetime Access

*** Don't Spend More; Spend Smart*** Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for a Call Centre Training course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Call Centre Training bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Call Centre Training course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Call Centre Training and help you along your learning journey. Advanced audio-visual learning modules of these Call Centre Training courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Call Centre Training, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Call Centre Training Bundle Consists of the following Premium courses: Course 01: Phone-Based Customer Service Course 02: Customer Relationship Management Course 03: Retail Strategy Course 04: Public Speaking and Presentation Skill Course Course 05: Sales: Psychology of Customers Course 06: Telesales Executive Training Course 07: Facilities Management Level 3 Course 08: Data Protection and Data Security Level 2 Course 09: Effective Communication Skills Diploma Course 10: The Formula to Talk with Strangers Course 11: Emotional Intelligence and Human Behaviour Course 12: Content Management Course 13: Touch Typing Essential Skills Level 3 Course 14: Stress Management Training Benefits you'll get choosing Apex Learning for this Call Centre Training: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal. Curriculum: Course 01: Phone-Based Customer Service Module 1: Introduction to Customer Service Module 2: What's Different about Good Customer Service? Module 3: Customer Relationship Management Module 4: Customer Service Communication Strategies Module 5: Aspects of Phone Etiquette Module 6: Building Rapport Over the Phone Module 7: Inbound and Outbound Calls Module 8: Active Listening and Managing Tough Callers Module 9: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Course 02: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 03: Retail Strategy Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07: Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course 04: Public Speaking and Presentation Skill Course Introduction QUICK UNLEARNING Before Starting this "SKILL" IS THIS HAPPENED WITH YOU???? Impressive Methods of Hooking Audience, even before your Speech or Presentation 6 Highly Impressive Methods of Starting any Speech or Presentation!! Body Language: 6 Methods for Impressive Body Language for Speech or Presentation Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety Effective Methods of Ending Any Speech or Presentation Course 05: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 06: Telesales Executive Training Module 1: Introduction to Tele Sales Executive Training Module- 2: All About Telemarketing Module 3: Elevate Sales on Telephone Module 4: Prospective Telephone-Sales Expert Module 5: The Right Words and Phrases to Use on a Sales Call Module 6: Preparing The Call Module 7: Opening The Call Module 8: Structuring The Call Module 9: Verbal Communication Skills Module 10: Dealing with Objections Module 11: Closing the Sale/ Gaining Commitment Module 12: Dealing with Rejection Module 13: Close a Sale Call Module 14: Increasing your Earnings by Expanding Sales Course 07: Facilities Management Level 3 Module 01: Introduction to Facility Management Module 02: Space Management Module 03: Managing Workplace Services Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Health and Safety at Work Module 07: Sustainable Facility Management Module 08: Maintenance and Repairs Module 09: Project Management Module 10: Business Development and Succession Planning Course 08: Data Protection and Data Security Level 2 GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 09: Effective Communication Skills Diploma Module 01: Business Communication Module 02: Verbal and Non-verbal Communication Module 03: Written Communication Module 04: Electronic Communication Module 05: Communicating with Graphic Module 06: Effectively Working for Your Boss Course 10: The Formula to Talk with Strangers Section 01: Course Overview Section 02: The Formula Section 03: Summary Section 04: End Course 11: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Course 12: Content Management Module 01: Introduction to Content Management Module 02: Content Management System (CMS) Module 03: Basics of Content Management Systems Module 04: Content Strategy Module 05: Content Marketing Module 06: Content Marketing Tools and Tactics Module 07: Content Marketing Strategy Course 13: Touch Typing Essential Skills Level 3 Module 01: Getting Started Module 02: DRILL 1 The home keys Module 03: DRILL 2 e and i, g and h Module 04: DRILL 3 o and n, shift keys and t Module 05: DRILL 4 extra practice . and y Module 06: DRILL 5 , and w Module 07: DRILL 6 m and u Module 08: DRILL 7 v and x Module 09: DRILL 8 sentence drills Module 10: DRILL 9 figures Module 11: DRILL 10 alphabetical paragraphs Module 12: Recap Course 14: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Call Centre Training bundle. Requirements Our Call Centre Training course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Call Centre Training expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Phone-Based Customer Service) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Phone-Based Customer Service) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Level 5 QLS Endorsed | 150 CPD Points| +Gifts: QLS Certificate + PDF Certificate | Lifetime Access| 24/7 Learner Support

Do you want to nail a promotion? Do you want to Inspire your group? Sell an item or a big idea? If you're serious about your career, you require this course. Description: Collaborative writing is mainly characterized as a venture or piece of work that is made by different individuals joined together. It has turned out to be particularly valuable in many organizations that lean toward representatives to cooperate on a venture or require a large task to be divided into little parts keeping in mind the end goal is to accomplish on time. After every worker has completed their part of work, a leader or a group editor attempts to collect the pieces together to create the final work or venture. Our Diploma in Collaborative Business Writing helps the students to gain the knowledge and skills to collaborate with others and create that vital document. Students will touch on the different types of collaboration and approaches to enhance them through specific tools and procedures. These essential abilities will give the student an additional advantage in the business world that many people are losing. Who is the course for? Experts hoping to develop their comprehension of human resource and management duties, and how to effectively do them. Managers. Business owners. Individuals who want to win more clients. Individuals who want to start a new business. Marketing professionals. Team leaders. Business consultant. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Collaborative Business Writing Diploma is a useful qualification to possess, and would be beneficial for the following professionals: Business writing specialist. Freelancer corporate business writer. Data analyst. Marketing communication specialist. Business content writer. Business plan writers. Business consultant. Collaborative Business Writing Diploma Module One - Getting Started 01:00:00 Module Two - What is Collaborative Business Writing 00:30:00 Module Three - Types of Collaborative Business Writing 00:30:00 Module Four - Collaborative Team Members 00:30:00 Module Five - Collaborative Tools and Processes 00:30:00 Module Six - Setting Style Guidelines 00:30:00 Module Seven - Barriers to Successful Collaborative Writing 00:30:00 Module Eight - Overcoming Collaborative Writing Barriers 00:30:00 Module Nine - Styles of Dealing with Conflict 00:30:00 Module Ten - Tips for Successful Business Writing Collaboration 01:00:00 Module Eleven - Examples of Collaborative Business Writing 00:30:00 Module Twelve - Wrapping Up 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

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Course Content: Open discussions - risks associated with the workplace Health and safety legislation in relation to workplace violence - employer and employee duties Digital online security; avoiding online harassment The conflict cycle, dynamic threat assessment Effective use of body language and communication skills during confrontational situations Managing confrontation through distractions and interpersonal skills Lone worker safe systems of work; communication responsibilities Recognising potentially unsafe situations or situations of deteriorating safety i.e., violence and aggression, inappropriate conduct, malicious allegations Case study review Legislation regarding self-defence, emphasising its role as a last resort measure Post-incident procedures, emphasising the formulation of comprehensive and robust incident reports to identify potential risks and provide a thorough account of the situation.

24 Hour Flash Deal **33-in-1 Strategic People Management Mega Bundle** Strategic People Management Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Strategic People Management package online with Studyhub through our online learning platform. The Strategic People Management bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Strategic People Management course provides complete 360-degree training on Strategic People Management. You'll get not one, not two, not three, but thirty-three Strategic People Management courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Strategic People Management courses are yours for as long as you want them once you enrol in this course This Strategic People Management Bundle consists the following career oriented courses: Course 01: Level 7 Advanced Diploma in Strategic People Management Course 02: Strategic Management and Leadership Development Course 03: Team Management Course 04: Performance Management Course 05: Motivating, Performance Managing and Maintaining Team Culture in a Remote Team Course 06: Employee Engagement and Retention Strategies Course 07: Conflict Resolution Course 08: Diversity Training Course 09: Employee Training Responsibilities: Effective Training Management Course 10: Motivational Mentorship: Inspiring Personal and Professional Growth Course 11: Talent Management & Employee Retention Techniques Course 12: UK Employment Law Course 13: Employee Hiring and Termination Training Course 14: Workplace Communication Management Course 15: Influencing and Negotiation Skills Course 16: Diploma in Workplace Professionalism and Communication Course 17: Public Speaking: Presentations like a Boss Course 18: Corporate Social Responsibility Diploma Course 19: Office Politics for Managers Course 20: Courageous Communication Strategies Course 21: Cross-Cultural Awareness Training Diploma Certificate Course 22: Resilience Masterclass Course 23: Accredited Mediator Skills Training: Mediation & Dispute Resolution Course 24: Operations and Time Management Course 25: Corporate Relationship Goals for Success Course 26: Middle Manager Management Course 27: Governance and Risk Management: Navigating Corporate Strategies Course 28: Change Management Course 29: Lean Six Sigma White Belt course Course 30: Six Sigma Green Belt Diploma Course 31: Lean Leadership, Culture and Management - Online Diploma Course 32: Agile Scrum Master Certification Course 33: Stakeholder Management In this exclusive Strategic People Management bundle, you really hit the jackpot. Here's what you get: Step by step Strategic People Management lessons One to one assistance from Strategic People Management professionals if you need it Innovative exams to test your knowledge after the Strategic People Management course 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all thirty-three Strategic People Management courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Strategic People Management certificate and transcript on the next working day Easily learn the Strategic People Management skills and knowledge you want from the comfort of your home The Strategic People Management course has been prepared by focusing largely on Strategic People Management career readiness. It has been designed by our Strategic People Management specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Strategic People Management Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Strategic People Management bundle course has been created with thirty-three premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Strategic People Management Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Strategic People Management Elementary modules, allowing our students to grasp each lesson quickly. The Strategic People Management course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Strategic People Management training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Strategic People Management This course is suitable for anyone interested to further progress there career in: CIPD Level 7 Advanced Diploma in Strategic People Management CIPD Level 7 Advanced Diploma in Strategic Learning and Development ATHE Level 7 Extended Diploma in Strategic Management CMI Level 7 Diploma in Strategic Management and Leadership Level 7 Diploma in Strategic Management and Innovation Level 7 Diploma in Strategic Management and Leadership CMI Level 7 Diploma in Strategic Management and Leadership Practice Requirements To participate in this Strategic People Management course, all you need is - A smart device A secure internet connection And a keen interest in Strategic People Management Career path You will be able to kickstart your Strategic People Management career because this course includes various courses as a bonus. This Strategic People Management is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Strategic People Management career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

24 Hour Flash Deal **25-in-1 Level 7 Diploma in Executive Management Mega Bundle** Level 7 Diploma in Executive Management Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Level 7 Diploma in Executive Management package online with Studyhub through our online learning platform. The Level 7 Diploma in Executive Management bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Level 7 Diploma in Executive Management course provides complete 360-degree training on Level 7 Diploma in Executive Management. You'll get not one, not two, not three, but twenty-five Level 7 Diploma in Executive Management courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Level 7 Diploma in Executive Management courses are yours for as long as you want them once you enrol in this course This Level 7 Diploma in Executive Management Bundle consists the following career oriented courses: Course 01: Strategic Management and Leadership Development Course 02: Team Management Course 03: Performance Management Course 04: Motivating, Performance Managing and Maintaining Team Culture in a Remote Team Course 05: Employee Engagement and Retention Strategies Course 06: Conflict Resolution Course 07: Diversity Training Course 08: Employee Training Responsibilities: Effective Training Management Course 09: Motivational Mentorship: Inspiring Personal and Professional Growth Course 10: Talent Management & Employee Retention Techniques Course 11: UK Employment Law Course 12: Employee Hiring and Termination Training Course 13: Diploma in Workplace Professionalism and Communication Course 14: Corporate Social Responsibility Diploma Course 15: Office Politics for Managers Course 16: Courageous Communication Strategies Course 17: Cross-Cultural Awareness Training Diploma Certificate Course 18: Accredited Mediator Skills Training: Mediation & Dispute Resolution Course 19: Operations and Time Management Course 20: Corporate Relationship Goals for Success Course 21: Middle Manager Management Course 22: Governance and Risk Management: Navigating Corporate Strategies Course 23: Workplace Communication Management Course 24: Influencing and Negotiation Skills Course 25: Public Speaking: Presentations like a Boss The Level 7 Diploma in Executive Management course has been prepared by focusing largely on Level 7 Diploma in Executive Management career readiness. It has been designed by our Level 7 Diploma in Executive Management specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Level 7 Diploma in Executive Management Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Level 7 Diploma in Executive Management bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Level 7 Diploma in Executive Management Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Level 7 Diploma in Executive Management Elementary modules, allowing our students to grasp each lesson quickly. The Level 7 Diploma in Executive Management course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Level 7 Diploma in Executive Management bundle, you really hit the jackpot. Here's what you get: Step by step Level 7 Diploma in Executive Management lessons One to one assistance from Level 7 Diploma in Executive Managementprofessionals if you need it Innovative exams to test your knowledge after the Level 7 Diploma in Executive Managementcourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Level 7 Diploma in Executive Management courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Level 7 Diploma in Executive Management certificate and transcript on the next working day Easily learn the Level 7 Diploma in Executive Management skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Level 7 Diploma in Executive Management training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Level 7 Diploma in Executive Management Requirements To participate in this Level 7 Diploma in Executive Management course, all you need is - A smart device A secure internet connection And a keen interest in Level 7 Diploma in Executive Management Career path You will be able to kickstart your Level 7 Diploma in Executive Management career because this course includes various courses as a bonus. This Level 7 Diploma in Executive Management is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Level 7 Diploma in Executive Management career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Level 4 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited