25752 Courses in Cardiff delivered Online

QA Level 2 Award In Food Safety (Refresher) (RQF) Face to Face: Half day course Virtual Classroom: Spread over 2 sessions of 2½ hr duration Suitable for those who have previously done an Ofqual regulated course in Food Safety in Catering, for Retail and for Manufacturing Reminds learners about the importance of Food Safety and how to ensure food is safe for consumption Course Contents: Responsibilities of food handlers Types of contamination Causes of cross contamination Types of Contamination and the Associated Risks Keeping the work area and equipment clean and tidy Pest control Sources of food poisoning People at higher risk of food poisoning High risk foods Hazard Analysis and Critical Control Point (HACCP) Personal hygiene in food safety Safe temperatures for food processing Food spoilage Storage and deliveries Benefits of this course: Businesses have a duty to their customers to produce food that is safe for consumption. There are one million cases of food poisoning in the UK each year. How much can you remember from when you did your original course? From our experience, people remember very little one year later - let alone longer than that The Food Standards Agency says that 'Food business operators are required by law, to ensure that food handlers receive appropriate supervision and instruction/training in food hygiene in line with their work activity and should enable them to handle food safely’. Our QA Level 2 Award in Food Safety (Refresher) (RQF) is a nationally accredited qualification especially suitable for people working in, or planning to work in, the food retail industry, and complies with the training regulations. Doing this Ofqual regulated, nationally accredited course ensures that nothing of importance is left out of your memory, and that you are able to produce or sell food that is fit for human consumption Accredited, Ofqual regulated qualification: Our Food Safety in Catering training course is a nationally recognised, Ofqual regulated qualification accredited by Qualsafe Awards. This means that you can be rest assured that your Food safety in Catering certificate fulfils the legal requirements and is a very good way to make sure your employees are trained in Food Safety. The Ofqual Register number for this course is 603/4311/4

Learn the essentials of software development. And increase your confidence when working with developers. Why take this course? Talk with confidence about web and internet technologies Build better relationships with developers on your team Create smarter designs with a deeper understanding of technical constraints Understand the concepts behind coding without needing to code Who is it for? All UX professionals Format Online, self-paced Duration 6 weeks (recommended) Commitment 3 hours per week What you’ll learn Over 6 weeks, you’ll learn about the key concepts and processes involved in software development. You'll understand how code works, so that you can collaborate more effectively with developers. Module 1 The software landscape Understand the relationship between hardware and software. Module 2 Layers of software Dig into each layer of the tech stack, from the front-end to the back-end. Module 3 Front-end technologies Get up to speed on the roles of HTML, CSS and Javascript. Module 4 Back-end technologies Explore the back-end, APIs and common programming languages. Module 5 How developers work Learn about common development workflows, from waterfall to agile. Module 6 Effective collaboration Get practical guidance on how to work well with development teams.

Overview: 'UX Writing: Crafting Effective Microcopy'   Welcome to 'UX Writing: Crafting Effective Microcopy,' your comprehensive guide to mastering the art of UX writing. In today's digital landscape, every word matters, and with this course, you'll learn how to wield language to create seamless user experiences that captivate and engage.   Module 1: Introduction to UX Writing Begin your journey into the world of UX writing by understanding its fundamental principles and importance in product design. Explore the role of UX writers and how they contribute to enhancing user experiences across various platforms and devices.   Module 2: Understanding User Flows and User Journeys Delve into the psychology behind user behavior and learn how to map out user flows and journeys effectively. Discover how to anticipate user needs and pain points, ensuring a smooth and intuitive navigation experience.   Module 3: Writing Clear and Concise Headings and Labels Master the art of crafting clear and concise headings and labels that guide users through your product seamlessly. Learn techniques for choosing the right words to convey meaning effectively while maintaining consistency and clarity.   Module 4: Creating Effective Button Texts and CTAs Explore the impact of persuasive button texts and calls-to-action (CTAs) on user engagement and conversion rates. Discover strategies for crafting compelling CTAs that compel users to take action and drive desired outcomes.   Module 5: Writing Helpful Form Instructions and Error Messages Learn how to write form instructions and error messages that alleviate user frustration and promote successful completion of tasks. Discover best practices for providing clear guidance and feedback throughout the user interaction process.   Module 6: Creating Engaging Microcopy for Empty States and Loading Screens Elevate your user experience with engaging microcopy for empty states and loading screens. Explore creative techniques for keeping users informed, entertained, and engaged during moments of inactivity or waiting.   By the end of this course, you'll possess the skills and knowledge needed to craft compelling microcopy that enhances user satisfaction, drives conversions, and sets your product apart in today's competitive market. Join us on this journey to unlock the power of words in shaping unforgettable user experiences. Course Curriculum Module 1_ Introduction to UX Writing Introduction to UX Writing 00:00 Module 2_ Understanding User Flows and User Journeys Understanding User Flows and User Journeys 00:00 Module 3_ Writing Clear and Concise Headings and Labels Writing Clear and Concise Headings and Labels 00:00 Module 4_ Creating Effective Button Texts and CTAs Creating Effective Button Texts and CTAs 00:00 Module 5_ Writing Helpful Form Instructions and Error Messages Writing Helpful Form Instructions and Error Messages 00:00 Module 6_ Creating Engaging Microcopy for Empty States and Loading Screens Creating Engaging Microcopy for Empty States and Loading Screens 00:00

Managing people and teams is consistently the biggest challenge raised by new managers (and even many experienced managers). This short 3-hour course is aimed at introducing new and existing supervisors and managers to key supervisory skills, allowing them to develop their competence as supervisors. The course covers: Understanding your role as a supervisor SRA obligations and competence expectations Setting expectations and effective delegation Monitoring progress and quality Managing performance in difficult situations Top tips for impactful feedback By the end of this course participants will have had an opportunity to consider their current skills; develop new skills; and think about further development needs. Target Audience This online course is aimed at managers, team leaders and other supervisors. Please note that this course does NOT meet the LAA requirements as a Supervisor Course. If you need a Legal Aid Supervisor course, then please check out our 6 hour 30 minutes Supervision & Managing Performance Course. Resources Course notes will be provided to all delegates which may be useful for ongoing reference or cascade training. Please note a recording of the course will not be made available. Speaker Matthew Howgate, Consultant, DG Legal Matt is a non-practising solicitor who has considerable experience in regulatory issues and advising on complex issues of compliance and ethics. He is also an expert in data protection, UK GDPR and on the civil legal aid scheme. Matthew is a lead trainer on and co-developed the LAPG Certificate in Practice Management (a training programme for legal managers and law firm owners) as well as regularly providing training on legal aid Supervision, costs maximisation, data protection and security and on general SRA compliance.

Providing Guidance & Support for MHFAiders: giving reassurance they are not alone. Our MHFAider guidance & support forums are tailored to provide MHFAiders with the clarity they need to excel in their role. We believe it's important to offer a safe space for MHFAiders to discuss their role, while staying up to date with the latest best practices and information. Mental Health First-Aiders and Champions forum for open discussions, guidance, support, and focus topic learning with a registered Mental Health Nurse.

Level 7 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.

Want learn how to use social media to market your business effectively? Join this short course from Let’s Do Marketing to learn how to create your social media strategy for success – and come away with the knowledge, skills and confidence to start connecting with your customers online!

Immerse into the intricacies of Salesforce Experience Cloud with our training course and explore building sites, Salesforce CMS, content moderation, gamification, and partner portal setups. Learn about sharing rules, dashboards, and Salesforce CMS integration with a focus on user management, social login, and Lightning Bolts.

User experience design or UX is the method of increasing the user satisfaction by improving the usability, accessibility, and pleasure provided in the interaction with the product. The UX Design for Beginners course is designed to teach you the latest techniques of UX design. Throughout the course, you will learn the principles and behaviour of the human being while hey using a website, mobile app or others. This understanding will help you to design and develop a better digital product that will satisfy your customers. The course shows you the practical examples and screenshots of UX problems that are faced by many designers, developers, and product managers while making their product. In this way, you will learn how to solve UX problems in Mobile and Web Apps. In short, the course covers the common UX mistakes, implementing UX and Usability Principles for improving your digital product, the role of UX developers, and more. By finishing the course, you will be able to make any Website's or Apps Usability better. What Will I Learn? Develop Skills needed to be a great UX Designer Start your career in UX Upgrade your current job position with UX Concepts Apply Mental Models and Mapping to your products Know Affordances and Signifiers and how to apply them to any product How we Perceive things and how our Memory works CASE STUDY ASSIGNMENTS: Find and Solve UX problems in Mobile and Web Apps Make any Website's or Apps Usability better Learn about all common UX mistakes designers and developers make Apply the knowledge of UX to user interfaces or Apps you are coding Improve any Product's User Experience What role Developers play in UX? Apply UX and Usability Principles to Improve UX of any Digital Product Requirements Just a curious mind Pencil and a notepad No need of Experience at all Introduction to User Expericne, UX Roles and how to be a UX Designer What Is UI FREE 00:05:00 Can I be a Ux Designer-updated 00:03:00 Different Role of Ux Designer 00:06:00 Major Parts of Ux Design 00:05:00 Human Centered Design, Double Diamond Model of Design and Root Cause analysis Human Centered Design 00:03:00 DoudIbe Diamond 00:05:00 Root Cause Analysis 00:02:00 Seven Stages of Actions FREE 00:05:00 Five second test firstusability test FREE 00:02:00 06. Assignment 00:03:00 What is Agile UX FREE 00:06:00 Principles & Concepts of User Experience, Usability and Interaction Design Affordance And Signfiers 00:06:00 Affordance And Signifiers-examples-fix-video 00:06:00 Afforadances explained headshot 00:05:00 Natural Mapping with examples FREE 00:09:00 Mentalmodels conceptual models 00:06:00 Working Memory 00:05:00 Working Memory Example 00:07:00 06. Recognition And Recall 00:04:00 Recognition examples 00:07:00 User Expectations 00:04:00 User Expectations examples FREE 00:08:00 User expectation headshot FREE 00:02:00 Peripheral Vision 00:05:00 Peripheral Vision examples 00:07:00 Context of Use 00:05:00 Context of use headshot FREE 00:02:00 Why-stakeholders are important 00:04:00 Information Architecture 00:05:00 Information Architecture Examples 00:11:00 Human Behavior Patterns, Decision making, scanning patterns and Change Blindness Humans Lazy Behavior decision Paralsis And Scanning FREE 00:05:00 Human Decisions-Old And New Brain 00:03:00 Humans Hate Change FREE 00:03:00 Our Goals And Change Blindness 00:03:00 Human behavior decision Paralysis hate change Examples FREE 00:08:00 F-z Patterns Cart Abondomnment, Form Field Conversions 00:07:00 Designing for Humans - How to design better products for humans Discoverability 00:06:00 Discover assignment 00:01:00 Learability 00:04:00 Feedback-4.MP4 00:03:00 Feedback Within Context Walmart FREE 00:03:00 Feedback examples 00:08:00 Constraints With Examples 00:06:00 Consistancy With Examples.mp4 00:06:00 Slips And Mistakes With Examples 00:04:00 Designing For Errors With Examples 00:04:00 User In Control with Examples 00:05:00 Grouping And chunking with Examples FREE 00:04:00 Humans Have Limits 00:07:00 How Developers can improve User Experience? Using desgin patters dont reinvent the wheel 00:05:00 Dont let users think do heavy calculation yourself FREE 00:08:00 Speed and Delays 00:06:00 Smart Defaults FREE 00:06:00 Guiding And Training Users 00:04:00 Barriers To Entry 00:05:00 Natural Language with Examples 00:08:00 Natural Language Forms 00:03:00 Google Analytics 00:05:00 Notification 00:07:00 Anticipatory Desgin 00:04:00