15682 Courses in Cardiff delivered Online

🚀 Unlock Your Potential with Empowerment Essentials: Building Resilience for a Fulfilling Life! 🚀 Are you ready to embark on a transformative journey towards a more empowered and resilient version of yourself? Introducing our groundbreaking online course: Empowerment Essentials: Building Resilience for a Fulfilling Life. This comprehensive program is designed to guide you through the essential pillars of personal development, providing you with the tools and insights to build resilience and live a more fulfilling life.   🌟 Course Highlights: 🔍 Module 1: Goals & Resources Define and set meaningful goals Identify and leverage your unique resources for success 🌱 Module 2: Beginning Concepts Lay the foundation for personal growth Understand the fundamental concepts of empowerment 🧠Module 3: Reprogramming Your Mind Break free from limiting beliefs Develop a positive and growth-oriented mindset 📖 Module 4: Escaping Your Story Overcome self-sabotage and negative narratives Rewrite your story for resilience and triumph 💪 Module 5: Boosting Your Personal Power Cultivate inner strength and confidence Harness the power within you to overcome challenges 🗣️ Module 6: The Power Of Modeling & Language Learn the impact of modeling and language on behavior Use positive language and role models for empowerment 🤔 Module 7: The Power Of Choice Explore the freedom and responsibility of choice Make empowering decisions for a fulfilling life 🔍 Module 8: Critical Thinking Skills Sharpen your analytical and problem-solving abilities Enhance decision-making for positive outcomes 🔄 Module 9: The Amazing Power Of Habits Establish healthy habits for success Break free from detrimental patterns 😊 Module 10: The Twin Powers Of Attitude & Acceptance - Cultivate a positive attitude - Embrace acceptance for greater peace and resilience 🔑 Module 11: Some Keys To Happiness - Discover keys to sustainable happiness - Foster joy and contentment in your daily life 🤝 Module 12: More Coping Skills - Expand your coping skills toolbox - Effectively navigate challenges with resilience 🗨️ Module 13: Improving Communication - Enhance your communication skills - Foster healthier relationships and connections 😡 Module 14: Anger Management Skills - Learn effective anger management strategies - Channel and express emotions constructively 🔄 Modules 15-17: More Coping Skills - Parts 1, 2, and 3 - Dive deeper into advanced coping mechanisms - Equip yourself with a comprehensive set of coping tools   🎓 Why Choose Empowerment Essentials? Comprehensive Curriculum: 17 modules covering a spectrum of empowering topics. Expert Guidance: Learn from seasoned experts in personal development. Flexible Learning: Study at your own pace, anytime, anywhere. Community Support: Join a community of like-minded individuals on the same journey.   🌈 Your journey to resilience and fulfillment begins here! Enroll in Empowerment Essentials now and take the first step toward a more empowered you! 🚀 Course Curriculum Introduction Goals & Resources 00:00 Beginning Concepts 00:00 Reprogramming Your Mind 00:00 Escaping Your Story 00:00 Boosting Your Personal Power 00:00 The Power Of Modeling & Language 00:00 The Power Of Choice 00:00 Critical Thinking Skills 00:00 The Amazing Power Of Habits 00:00 The Twin Powers Of Attitude & Acceptance 00:00 Some Keys To Happiness 00:00 More Coping Skills 00:00 Improving Communication 00:00 Anger Management Skills 00:00 BONUS VIDEO - More Coping Skills 00:00 BONUS VIDEO - More Coping Skills 00:00 BONUS VIDEO - More Coping Skills 00:00

Covering the full HSE syllabus for work first aid, plus first aid for home and recreation. This course is designed to give you the theoretical knowledge needed to accompany the First Aid at Work 3 day First Aid course in addition to covering adult, baby and child First Aid and First Aid for various situations such as Road Traffic Accidents, Sports and Travel. The course covers topics such as how to put someone into the Recovery position, choking, Anaphylaxis shock, burns, head injuries and so much more. This course does not seek to replace the practical element but allows you to undertake the on-line pre-learning at a time and place to suit you and then book onto a regulated practical course should you require one. This course is also an excellent First Aid Training package for people with English as a Second Language to prepare themselves to pass a practical first aid course, for Companies to easily comply with Corporate and Social Responsibility and for anyone who would like to undertake a thorough First Aid training course at their own time and pace. The course consists of illustrated step by step directions, flow charts, diagrams, videos and test yourself sections fully compatible with all computers and mobile devices. You will be able to stop and start as often as you like and print your Certificate on completion. You will have continuous access to the course for 12 months. It is impossible to cover all eventualities within this course, or to equip you with the knowledge and skills to appropriately diagnose and treat in unpredictable real life situations. If you suspect serious illness or injury, you should always seek immediate professional medical advice. The Author has made every effort to ensure the accuracy of the information contained within the course, however this course is merely a guide and the Author does not accept any liability or responsibility for any inaccuracies or for any mistreatment or misdiagnosis of any person, however caused. The course material has been written by Emma Hammett, Qualified Nurse, First Aid Trainer and founder of First Aid for Life in conjunction with other medical and first aid professionals. If you have any queries concerning this course, please contact emma@firstaidforlife.org.uk Course contents: Action in an emergency Unresponsive and Breathing Recovery Position Heart Attack and Angina Unconscious and not breathing Resuscitation Breathing Problems Choking Drowning Asthma Chest Wounds Anaphylactic Shock Wounds and bleeding Shock Fainting Bites and Stings Burns Poisoning Breaks, Sprains and Dislocations Head Injuries Spinal Injuries Road Traffic Accidents Fitting / Seizures / Convulsions Heat Exhaustion Septicaemia / Sepsis Meningitis Diabetes

Overview Xero Accounting and Bookkeeping Online Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Xero Accounting and Bookkeeping Online Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training After you have successfully completed your assignment, you will be qualified to apply for a CPD Certification from The Teachers Training. The PDF certificate can be downloaded after you have completed your course. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Introduction Introduction 00:02:00 Getting Started Introduction - Getting Started 00:01:00 Signing up to Xero 00:04:00 Quick Tour of Xero 00:12:00 Initial Xero Settings 00:13:00 Chart of Accounts 00:14:00 Adding a Bank Account 00:08:00 Demo Company 00:04:00 Tracking Categories 00:07:00 Contacts 00:12:00 Invoices and Sales Introduction - Invoices and Sales 00:01:00 Sales Screens 00:04:00 Invoice Settings 00:13:00 Creating an Invoice 00:18:00 Repeating Invoices 00:07:00 Credit Notes 00:10:00 Quotes Settings 00:03:00 Creating Quotes 00:07:00 Other Invoicing Tasks 00:03:00 Sending Statements 00:03:00 Sales Reporting 00:05:00 Bills and Purchases Introduction - Bills and Purchases 00:01:00 Purchases Screens 00:04:00 Bill Settings 00:02:00 Creating a Bill 00:13:00 Repeating Bills 00:05:00 Credit Notes 00:06:00 Purchase Order Settings 00:02:00 Purchase Orders 00:08:00 Batch Payments 00:12:00 Other Billing Tasks 00:02:00 Sending Remittances 00:03:00 Purchases Reporting 00:05:00 Bank Accounts Introduction - Bank Accounts 00:01:00 Bank Accounts Screens 00:07:00 Automatic Matching 00:04:00 Reconciling Invoices 00:06:00 Reconciling Bills 00:03:00 Reconciling Spend Money 00:05:00 Reconciling Receive Money 00:04:00 Find and Match 00:04:00 Bank Rules 00:09:00 Cash Coding 00:03:00 Remove and Redo vs Unreconcile 00:04:00 Uploading Bank Transactions 00:07:00 Automatic Bank Feeds 00:06:00 Products and Services Introduction - Products and Services 00:01:00 Products and Services Screen 00:02:00 Adding Services 00:03:00 Adding Untracked Products 00:03:00 Adding Tracked Products 00:07:00 Fixed Assets Introduction - Fixed Assets 00:01:00 Fixed Assets Settings 00:06:00 Adding Assets from Bank Transactions 00:06:00 Adding Assets from Spend Money 00:05:00 Adding Assets from Bills 00:02:00 Depreciation 00:04:00 Payroll Introduction - Payroll 00:01:00 Payroll Settings 00:15:00 Adding Employees 00:18:00 Paying Employees 00:10:00 Payroll Filing 00:04:00 VAT Returns Introduction - VAT Returns 00:01:00 VAT Settings 00:02:00 VAT Returns - Manual Filing 00:06:00 VAT Returns - Digital Filing 00:02:00 Assignment Assignment - Xero Accounting and Bookkeeping Online 00:00:00

This is a practical ‘non-medical’ day for front line practitioners working with children and young people who have experienced serious trauma in their life. We work to strengthen understanding of children who have faced issues of trauma emerging from abuse, violence, loss and family breakdown. Online Course now available via Teachable Platform – Impact of Trauma Learn at your own pace… lots of text and video support Course Category Meeting emotional needs Behaviour and Relationships Inclusion Teaching and Learning Description This is a practical ‘non-medical’ day for front line practitioners working with children and young people with serious issues arising from trauma. Drawing from the international research and literature and our own experience over many years as educational psychologists of the challenges of children with major social and emotional needs, we will explore together what the best practice can and could look like. We explore the language and key concepts of trauma and outline very practical classroom strategies. We look at what Psychology may help us in our understanding of children who have faced trauma. We explore the themes of: Hyperarousal Intrusive thoughts Constricted lives We look at triggers, self-regulation and unpack a range of strategies.  We explore what young people with these difficulties really need from us. We also spend time looking at the emotional impact on practitioners working with children with such needs and what helps at a personal and team level. We can all do something – we do not have to wait for expert therapists to arrive!  Testimonials I had no idea… It had a huge impact Belonging and feelings are so important Excellent! Learning Objectives Increased confidence regarding developing inclusive practice for traumatised children in mainstream schools Simple understandable explanation trauma understood Access to a wider range of practical strategies to impact on social and behavioural needs Deeper understanding of core values surrounding inclusion of emotionally disabled children Opportunity to reflect on professional attitudes and behaviour towards parents and pupils with complex emotional needs New skills, scripts and processes to make inclusion successful Who Is It For? Practitioners working in schools and other settings with children and young people of all ages Key workers Teaching Assistants with support roles Heads and deputies SENCOs Advanced skills teachers Primary and secondary classroom teachers Parents Local authority support services Course Content The course explores the questions:What does it take for a child to:Feel safe and secureMourn the past traumaReconnect with ordinary relationships with children and adults?How can we start to develop an understanding of traumatised children?What is the true impact of trauma?What else can we do to go about including high profile children or young people with challenging emotional needs?What useful psychological constructs can we use to guide us?This course also explores practical strategies, concepts and language for key adults rebuilding relationships with individual pupils.This is a participative day that aims to be explorative and practical. Opportunities to develop empathy with the children of concern will be created.If you liked this course you may well like:FRESH APPROACHES TO BEHAVIOUR AND RELATIONSHIPS

Discover how children grow, think, and feel with this Child Psychology & Care Diploma. This course helps you understand child behaviour, development stages, and emotional needs. You'll learn how relationships, separation, and life changes affect children, and how to respond in a caring and informed way. Whether you're a parent, teacher, or childcare worker, this course will boost your confidence in supporting children's development from infancy through adolescence. With simple explanations and real-life examples, you’ll gain practical knowledge that can make a real difference. Course Curriculum Introduction to Child Psychology Attachment and Relationship Building in Childhood Impacts of Separation and Loss on Attachment Factors That Influence Development Cognitive Development Social and Emotional Development Personality and Intellectual Development in Children Stages of Language Development Understanding Moral Development Problems of Infancy Problems of Adolescence Problems of Childhood (Learn more about this online course)

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Whether you're dabbling in code for the first time or ready to take your styling skills further, this HTML and CSS Coding: Beginner to Advanced Course is designed to take you from the basics to building beautifully structured, clean webpages. It doesn’t matter if you’ve never typed a single line of code—this course walks you through how websites come to life, one tag and style at a time. Learn how to shape content using HTML and control visual design with CSS. From structuring headlines and tables to styling fonts, colours, layouts and grids—each module is built to give you a solid grasp of how the web works under the hood. By the end, you’ll know how to create layouts, build page sections, and apply responsive design elements using HTML5 and modern CSS techniques. Whether you're building personal projects or want to upgrade your digital fluency, this course lays the groundwork to code with confidence. Expert Support Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Key Benefits Learning materials of the Design course contain engaging voiceover and visual elements for your comfort. Get 24/7 access to all content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) Course Curriculum: Section 01: Getting Started Introduction Course Curriculum How to get Course requirements Getting Started on Windows, Linux or Mac How to ask a Great Questions FAQ's Section 02: Setting up Development Environment Introduction Choosing Code Editor Installing Code Editor(Sublime Text) Overview of a Webpage Full HTML Code Page First 'Hello World!' page Section 03: HTML Fundamentals Introduction Heading Paragraph Formatting text List Items UnOrdered List Items Ordered Classes ID's in CSS Comments in HTML Summary Section 04: HTML Intermediate Introduction Images Forms Form Actions Br tag Marquee Text area Tables Links Navbar / Menu HTML Entities Div tag Google Maps Summary Section 05: HTML Advanced Introduction HTML5 Audio HTML5 Video Progress Bar Drag & Drop Canvas I frames Input Types Input Attributes YouTube Video Linking Creating Responsive Page Summary Section 06: HTML Expert Introduction Registration Form Login Form About Us Form Contact Us Form Footer Form Integrate All Together Coding Exercise Solution for Coding Exercise Summary Section 07: HTML Website Project Introduction Challenge - HTML 5 Clock Face with Numbers on Canvas Project Overview Conclusion on Project Summary Section 08: CSS Fundamentals Introduction CSS Syntax Creating webpage with CSS Inline CSS Internal CSS CSS External CSS Classes CSS IDs Colors Backgrounds Floating Positioning Margins Padding Borders Summary Section 09: CSS Intermediate Introduction Styling Text Aligning Text Styling Links Font Family Font Styles Applying Google Fonts Box Model Icons Tables Navigation-Menu Dropdowns Summary Section 10: CSS Advanced Introduction Advanced Selectors Forms Website Layout Rounded Corners Color Keywords Animations Pseudo Classes Gradients Shadows Calculations Creating Responsive Page Summary Section 11: CSS Expert Introduction Button Styles Flexbox CSS Grid Pagination Multiple Columns Image Reflection UI / UX Design Social Media Icons External CSS Style adding Coding Exercise Solution for Coding Exercise Summary Section 12: CSS Website Project Introduction CSS Project Getting CSS Project Overview Summary Section 13: Publish Your Website for Live Introduction Installing Free FTP Solution (FileZilla) Setting Up FTP (File Transfer Protocol) Publish Website to Hosting Server Summary Course Assessment To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%. When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). Who is this course for? This HTML and CSS Coding: Beginner to Advanced course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge. Requirements This HTML and CSS Coding: Beginner to Advanced course is open to all, with no formal entry requirements. Career path Upon successful completion of the HTML and CSS Coding: Beginner to Advanced Course, learners will be equipped with many indispensable skills and have the opportunity to grab.

🌟 Instagram Authority: Amplifying Your Impact! 🌟   Ready to turn your Instagram presence into a powerful force that resonates with your audience and amplifies your impact? Look no further - welcome to the Instagram Authority: Amplifying Your Impact online course!   📸 Why This Course?   In a world dominated by visuals, Instagram is the playground for building your brand, connecting with your audience, and leaving a lasting impression. Our course is meticulously crafted to empower you with the strategies and tactics needed to not only grow your Instagram following but to become a recognized authority in your niche.   🚀 What You'll Learn:   ✅ Strategic Profile Optimization: Transform your Instagram profile into a magnet for your target audience, compelling them to hit that follow button. ✅ Content Creation Mastery: Unlock the secrets to creating visually stunning and engaging content that tells your brand story and captivates your followers. ✅ Hashtag Hacks for Visibility: Learn how to leverage hashtags effectively to increase the discoverability of your content and expand your reach. ✅ Community Building Techniques: Cultivate a loyal community around your brand by understanding the art of engagement, fostering meaningful connections, and turning followers into advocates. ✅ Monetization Strategies: Explore various avenues to monetize your Instagram presence, turning your passion into profit.   🌈 Bonus Goodies!   Enroll now and gain access to exclusive bonus materials, live Q&A sessions, and a supportive community of fellow Instagram enthusiasts.   🎯 Level up your Instagram game and become the authority in your niche! Join us on this journey to Amplifying Your Impact - enroll now! Course Curriculum Basic Overview 00:00 Set Up Your Account 00:00 Mobile Application 00:00 Profile Set Up 00:00 Profile Privacy 00:00 Link Trees 00:00 Opt-In Form 00:00 Making Connections 00:00 Content Creation Tools 00:00 Desktop Video - Part 1 - Capture Camera 00:00 Desktop Video - Part 2 - Capture Screen 00:00 Desktop Screen Shot 00:00 Mobile Video Creation 00:00 Mobile Screen Shot 00:00 Images Posts - Part 1 00:00 Image Posts - Part 2 00:00 Story Post Creation 00:00 Story Posts 00:00 A Note About Story Posts 00:00 Creating Highlights 00:00 Advanced Overview 00:00 Using Instagram Nametags 00:00 Using Tailwind 00:00 Instagram Video Uploads 00:00 Sharing Content on Instagram - Part 1 00:00 Sharing Content on Instagram 00:00 Sharing Instagram Content to Facebook 00:00 Zapier Connections to Facebook 00:00 Zapier Integration To Pinterest 00:00 Zapier Integration With Twitter 00:00 Zapier Media Archiving To Google Drive and To Dropbox 00:00 Zapier Media Archiving To Google Drive and To Dropbox 00:00 WordPress Integrations to Instagram 00:00 Using Influencer Sites 00:00 Monetizing Your Instagram Following 00:00 Note on the Shopify Integration 00:00 Direct Messaging and Group Chat 00:00 Sponsored Posts 00:00 Instagram Ads 00:00 Conclusion 00:00

🌟 Unlock Your Potential with the Strategic Achievement Blueprint! 🌟   Are you ready to transform your aspirations into tangible accomplishments? Discover the power of strategic planning and propel yourself towards unparalleled success with our exclusive online course - the Strategic Achievement Blueprint!   🚀 What is the Strategic Achievement Blueprint? This comprehensive course is meticulously crafted to guide you through the art of strategic thinking and execution. Whether you're an aspiring entrepreneur, a professional seeking career advancement, or someone passionate about personal growth, this blueprint is your roadmap to success!   🎯 What You'll Gain: ✅ Masterful Strategies: Learn proven methodologies to set achievable goals, create effective action plans, and conquer obstacles that hinder success. ✅ Unleash Productivity: Harness techniques to enhance your productivity and time management, ensuring every moment contributes to your advancement. ✅ Leadership Skills: Develop strong leadership qualities to inspire and lead teams towards shared objectives with confidence and clarity. ✅ Adaptability & Innovation: Embrace change and foster innovation by understanding how to pivot strategies for maximum impact in dynamic environments. ✅ Achieve Balance: Strike a harmonious balance between professional success and personal well-being to lead a fulfilling life.   🔑 Course Features: 🌐 Comprehensive Modules: Dive into structured modules designed by industry experts, offering a step-by-step approach to achieve your goals. 📚 Engaging Resources: Access to an array of resources, including videos, worksheets, case studies, and quizzes, making learning interactive and enjoyable. 🤝 Community Support: Join a thriving community of like-minded individuals, exchanging ideas and providing support for mutual growth. 🎓 Lifetime Access: Gain lifetime access to course updates and resources, empowering you to revisit and reinforce your learning at your own pace.   🌈 Your Pathway to Success Begins Now! Embrace the Strategic Achievement Blueprint and unlock your true potential. Start your journey towards realizing your dreams and ambitions today!   🌟 Enroll now and embark on a transformative experience that will shape your future! 🚀✨ Course Curriculum INTRODUCTION Introduction 00:00 GOAL SETTING TACTICS AND STRATEGIES 10 Step Goal Setting Process - Part 1 00:00 10 Step Goal Setting Process - Part 2 00:00 Goal Achievement Concepts - Part 1 00:00 Goal Acheivement Concepts - Part 2 00:00 Goal Setting Mindset 00:00 CONCLUSION Setting Health and Financial Goals Conclusion 00:00

*** Don't Spend More; Spend Smart*** Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for a Call Centre Training course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Call Centre Training bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Call Centre Training course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Call Centre Training and help you along your learning journey. Advanced audio-visual learning modules of these Call Centre Training courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Call Centre Training, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Call Centre Training Bundle Consists of the following Premium courses: Course 01: Phone-Based Customer Service Course 02: Customer Relationship Management Course 03: Retail Strategy Course 04: Public Speaking and Presentation Skill Course Course 05: Sales: Psychology of Customers Course 06: Telesales Executive Training Course 07: Facilities Management Level 3 Course 08: Data Protection and Data Security Level 2 Course 09: Effective Communication Skills Diploma Course 10: The Formula to Talk with Strangers Course 11: Emotional Intelligence and Human Behaviour Course 12: Content Management Course 13: Touch Typing Essential Skills Level 3 Course 14: Stress Management Training Benefits you'll get choosing Apex Learning for this Call Centre Training: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal. Curriculum: Course 01: Phone-Based Customer Service Module 1: Introduction to Customer Service Module 2: What's Different about Good Customer Service? Module 3: Customer Relationship Management Module 4: Customer Service Communication Strategies Module 5: Aspects of Phone Etiquette Module 6: Building Rapport Over the Phone Module 7: Inbound and Outbound Calls Module 8: Active Listening and Managing Tough Callers Module 9: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Course 02: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 03: Retail Strategy Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07: Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course 04: Public Speaking and Presentation Skill Course Introduction QUICK UNLEARNING Before Starting this "SKILL" IS THIS HAPPENED WITH YOU???? Impressive Methods of Hooking Audience, even before your Speech or Presentation 6 Highly Impressive Methods of Starting any Speech or Presentation!! Body Language: 6 Methods for Impressive Body Language for Speech or Presentation Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety Effective Methods of Ending Any Speech or Presentation Course 05: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 06: Telesales Executive Training Module 1: Introduction to Tele Sales Executive Training Module- 2: All About Telemarketing Module 3: Elevate Sales on Telephone Module 4: Prospective Telephone-Sales Expert Module 5: The Right Words and Phrases to Use on a Sales Call Module 6: Preparing The Call Module 7: Opening The Call Module 8: Structuring The Call Module 9: Verbal Communication Skills Module 10: Dealing with Objections Module 11: Closing the Sale/ Gaining Commitment Module 12: Dealing with Rejection Module 13: Close a Sale Call Module 14: Increasing your Earnings by Expanding Sales Course 07: Facilities Management Level 3 Module 01: Introduction to Facility Management Module 02: Space Management Module 03: Managing Workplace Services Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Health and Safety at Work Module 07: Sustainable Facility Management Module 08: Maintenance and Repairs Module 09: Project Management Module 10: Business Development and Succession Planning Course 08: Data Protection and Data Security Level 2 GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 09: Effective Communication Skills Diploma Module 01: Business Communication Module 02: Verbal and Non-verbal Communication Module 03: Written Communication Module 04: Electronic Communication Module 05: Communicating with Graphic Module 06: Effectively Working for Your Boss Course 10: The Formula to Talk with Strangers Section 01: Course Overview Section 02: The Formula Section 03: Summary Section 04: End Course 11: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Course 12: Content Management Module 01: Introduction to Content Management Module 02: Content Management System (CMS) Module 03: Basics of Content Management Systems Module 04: Content Strategy Module 05: Content Marketing Module 06: Content Marketing Tools and Tactics Module 07: Content Marketing Strategy Course 13: Touch Typing Essential Skills Level 3 Module 01: Getting Started Module 02: DRILL 1 The home keys Module 03: DRILL 2 e and i, g and h Module 04: DRILL 3 o and n, shift keys and t Module 05: DRILL 4 extra practice . and y Module 06: DRILL 5 , and w Module 07: DRILL 6 m and u Module 08: DRILL 7 v and x Module 09: DRILL 8 sentence drills Module 10: DRILL 9 figures Module 11: DRILL 10 alphabetical paragraphs Module 12: Recap Course 14: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Call Centre Training bundle. Requirements Our Call Centre Training course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Call Centre Training expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Phone-Based Customer Service) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Phone-Based Customer Service) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.