10267 Courses in Cardiff delivered Online

Overview ADHD: ADHD Awareness Course Online Introducing ADHD: ADHD Awareness Course "Empowering the Next Generation" Online course! Through this ADHD: ADHD Awareness Course, you will learn all about ADHD and how it impacts children and teenagers. From both the child's and the community's perspectives, you will also learn about the advantages and disadvantages of a child with ADHD: ADHD Awareness Course in mainstream schools and specialised education. The ADHD: ADHD Awareness Course will teach you about the problems that young children experience daily, how their behaviour can be misinterpreted, and everything there is to know about ADHD: ADHD Awareness Course. This ADHD: ADHD Awareness Course is designed to help you boost your job chances and provide you with the skills to succeed. Enrol today and start learning. Special Offers of this ADHD: ADHD Awareness Course. This ADHD: ADHD Awareness Course includes a FREE PDF Certificate. Lifetime access to this ADHD: ADHD Awareness Course Instant access to this ADHD: ADHD Awareness Course 24/7 Support Available to this ADHD: ADHD Awareness Course Main Course: ADHD Awareness Course Free Courses included with ADHD: ADHD Awareness Course. Course 01: Autism Diploma Course 02: ADHD Awareness Course [ Note: Free PDF certificate as soon as completing the ADHD: ADHD Awareness Course] Description ADHD: ADHD Awareness Course Online This ADHD: ADHD Awareness Course consists of 07 modules. Course Curriculum of ADHD Awareness Course Module 01: Overview of ADHD Module 02: The Experience of Treatment and Care for ADHD Module 03: Families and ADHD Module 04: Psychological Interventions for Children with ADHD in Educational Settings and Parent Training Module 05: ADHD and Attention Difficulties Module 06: Cognitive Approaches in ADHD Module 07: The Organisation of Care for ADHD Assessment Method of ADHD: ADHD Awareness Course After completing ADHD: ADHD Awareness Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Certification of ADHD: ADHD Awareness Course After completing the ADHD: ADHD Awareness Course, you can instantly download your certificate for FREE. Who is this course for? ADHD: ADHD Awareness Course Online This ADHD: ADHD Awareness Course is suitable for anyone interested in social care in either a local authority or private care setting. Requirements ADHD: ADHD Awareness Course Online To enrol in this ADHD: ADHD Awareness Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our ADHD: ADHD Awareness Course. Be energetic and self-motivated to complete our ADHD: ADHD Awareness Course. Basic computer Skill is required to complete our ADHD: ADHD Awareness Course. If you want to enrol in our ADHD: ADHD Awareness Course, you must be at least 15 years old.

Domestic Violence and Abuse Awareness Diploma Domestic violence is often overlooked as it takes place behind closed doors and is a social taboo that is rarely discussed. This must be stopped, and raising awareness, education, and intervening at the earliest stages are the most effective ways to address this issue. This Domestic Violence and Abuse Awareness Diploma will provide you with a thorough understanding of domestic violence and abuse, as well as who is most vulnerable and how to assist both adult and child victims. Why choose this Domestic Violence and Abuse Awareness Diploma course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the course. Special Offers of this Domestic Violence and Abuse Awareness Course: This Domestic Violence and Abuse Awareness: Domestic Violence and Abuse Awareness Course includes a FREE PDF Certificate. Lifetime access to this Domestic Violence and Abuse Awareness: Domestic Violence and Abuse Awareness Course Instant access to this Domestic Violence and Abuse Awareness: Domestic Violence and Abuse Awareness Course 24/7 Support Available to this Domestic Violence and Abuse Awareness: Domestic Violence and Abuse Awareness Course Domestic Violence and Abuse Awareness Diploma Learning Outcomes After completing this Domestic Violence and Abuse Awareness Diploma, the learner will be able to: Understand what domestic violence & abuse is and who is at risk. Understand the dynamics of domestic violence. Gain a solid understanding of the impact of domestic violence on victims. Know how to assess the risks of domestic violence and abuse of children. Know how to help children recover from domestic abuse. Know how to support the victim and report incidents. Work with victims of domestic abuse. Curriculum of Domestic Violence and Abuse Awareness Diploma Module 01: An Overview of Domestic Violence & Abuse Module 02: Understanding the Dynamics of Domestic Violence Module 03: How Does Domestic Abuse and Violence Begin Module 04: The Impact of Domestic Violence on Victims Module 05: The Impact of Domestic Violence on Children & Young People Module 06: Assessing the Risks of Domestic Violence and Abuses on Children Module 07: Helping Children Recover from Domestic Abuse Module 08: The Ways of Supporting the Victim and Reporting Incidents Module 09: Understanding the Process of Record Keeping Module 10: Working with Victims of Domestic Abuse Certificate of Completion You will receive a course completion certificate for free as soon as you complete the Domestic Violence and Abuse Awareness Diploma. Who is this course for? Domestic Violence and Abuse Awareness Diploma This Domestic Violence and Abuse Awareness Diploma is ideal for anyone who works or wants to work with vulnerable people, especially if you work or volunteer in domestic violence. However, this Domestic Violence and Abuse Awareness Diploma course is not limited to those working in the field, as it includes invaluable information for anyone who wants to increase their awareness of the issues raised. Requirements Domestic Violence and Abuse Awareness Diploma To enrol in this Domestic Violence and Abuse Awareness Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Domestic Violence and Abuse Awareness Course. Be energetic and self-motivated to complete our Domestic Violence and Abuse Awareness Course. Basic computer Skill is required to complete our Domestic Violence and Abuse Awareness Course. If you want to enrol in our Domestic Violence and Abuse Awareness: Domestic Violence and Abuse Awareness Course, you must be at least 15 years old. Career path Domestic Violence and Abuse Awareness: Domestic Violence and Abuse Awareness Diploma

Domestic Violence and Abuse Awareness Diploma Domestic violence is often overlooked as it takes place behind closed doors and is a social taboo that is rarely discussed. This must be stopped, and raising awareness, education, and intervening at the earliest stages are the most effective ways to address this issue. This Domestic Violence and Abuse Awareness Diploma will provide you with a thorough understanding of domestic violence and abuse, as well as who is most vulnerable and how to assist both adult and child victims. Why choose this Domestic Violence and Abuse Awareness Diploma course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the course. Special Offers of this Domestic Violence and Abuse Awareness Course: This Domestic Violence and Abuse Awareness: Domestic Violence and Abuse Awareness Course includes a FREE PDF Certificate. Lifetime access to this Domestic Violence and Abuse Awareness: Domestic Violence and Abuse Awareness Course Instant access to this Domestic Violence and Abuse Awareness: Domestic Violence and Abuse Awareness Course 24/7 Support Available to this Domestic Violence and Abuse Awareness: Domestic Violence and Abuse Awareness Course Domestic Violence and Abuse Awareness Diploma Learning Outcomes After completing this Domestic Violence and Abuse Awareness Diploma, the learner will be able to: Understand what domestic violence & abuse is and who is at risk. Understand the dynamics of domestic violence. Gain a solid understanding of the impact of domestic violence on victims. Know how to assess the risks of domestic violence and abuse of children. Know how to help children recover from domestic abuse. Know how to support the victim and report incidents. Work with victims of domestic abuse. Curriculum of Domestic Violence and Abuse Awareness Diploma Module 01: An Overview of Domestic Violence & Abuse Module 02: Understanding the Dynamics of Domestic Violence Module 03: How Does Domestic Abuse and Violence Begin Module 04: The Impact of Domestic Violence on Victims Module 05: The Impact of Domestic Violence on Children & Young People Module 06: Assessing the Risks of Domestic Violence and Abuses on Children Module 07: Helping Children Recover from Domestic Abuse Module 08: The Ways of Supporting the Victim and Reporting Incidents Module 09: Understanding the Process of Record Keeping Module 10: Working with Victims of Domestic Abuse Who is this course for? Domestic Violence and Abuse Awareness Diploma This Domestic Violence and Abuse Awareness Diploma is ideal for anyone who works or wants to work with vulnerable people, especially if you work or volunteer in domestic violence. However, this Domestic Violence and Abuse Awareness Diploma course is not limited to those working in the field, as it includes invaluable information for anyone who wants to increase their awareness of the issues raised. Requirements Domestic Violence and Abuse Awareness Diploma To enrol in this Domestic Violence and Abuse Awareness Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Domestic Violence and Abuse Awareness Course. Be energetic and self-motivated to complete our Domestic Violence and Abuse Awareness Course. Basic computer Skill is required to complete our Domestic Violence and Abuse Awareness Course. If you want to enrol in our Domestic Violence and Abuse Awareness: Domestic Violence and Abuse Awareness Course, you must be at least 15 years old.

Diabetes Awareness Training Diabetes Awareness is essential for those who suffer from Diabetes, as well as for those who want to prevent Diabetes. With a focus on Diabetes, this course provides comprehensive Diabetes education, covering topics such as Diabetes prevention, Diabetes management, Diabetes treatments, and Diabetes complications. Whether you are a healthcare professional or a family member of someone with Diabetes, this course will provide you with the knowledge and skills needed to effectively manage and prevent Diabetes. Diabetes is a serious condition that requires Diabetes Awareness and Diabetes management. The Diabetes Awareness course provides comprehensive Diabetes education, with a focus on Diabetes prevention and Diabetes management. Diabetes is a complex condition, and this course will provide you with the knowledge and skills needed to effectively manage Diabetes and prevent its complications. Diabetes Awareness is essential for those who suffer from Diabetes, as well as those who want to prevent Diabetes. Special Offers of this Diabetes: Diabetes Awareness Course: This Diabetes: Diabetes Awareness Course includes a FREE PDF Certificate. Lifetime access to this Diabetes: Diabetes Awareness Course Instant access to this Diabetes: Diabetes Awareness Course 24/7 Support Available to this Diabetes: Diabetes Awareness Course Diabetes Awareness Training Introducing the Diabetes Awareness course, a Diabetes education that teaches Diabetes prevention and management. With a focus on Diabetes, this course provides hands-on Diabetes training, equipping professionals with the skills and knowledge needed to effectively manage Diabetes and prevent its complications. Each line of the course content is focused on Diabetes, ensuring a comprehensive understanding of Diabetes and its treatment. Enroll today and learn the basics of Diabetes management and prevention! Learning Outcomes After completing this Diabetes Awareness Training course, the learner will be able to: Understand the basics of diabetes. Understand the short term complications of diabetes. Understand the long term complications of diabetes. Gain a solid understanding of different types of treatment. Know how to manage everyday life with diabetes. Certificate of Completion You will receive a course completion certificate for free as soon as you complete the Diabetes Awareness: Diabetes Awareness Training. Who is this course for? Diabetes Awareness Training This Diabetes Awareness Training course is ideal for anyone who spends time with someone who has diabetes: diabetes. People who would benefit from this course include: Healthcare staff Teachers, teaching assistants, and teaching support staff Sports coaches and group leaders Gym staff Care workers Requirements Diabetes Awareness Training To enrol in this Diabetes: Diabetes Awareness Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Diabetes: Diabetes Awareness Course. Be energetic and self-motivated to complete our Diabetes: Diabetes Awareness Course. Basic computer Skill is required to complete our Diabetes: Diabetes Awareness Course. If you want to enrol in our Diabetes: Diabetes Awareness Course, you must be at least 15 years old. Career path Diabetes Awareness Training: Diabetes Awareness Training

Level 2 Certificate in Understanding the Safe Handling of Medication in Health & Social CareCourse Modern medicines are powerful substances that benefit millions of people across the world. Inappropriate use or handling of these drugs, on the other hand, can have serious, even fatal, consequences. Anyone who works with medications must have up-to-date knowledge of the safe handling of medicines. This Level 2 Certificate in Understanding the Safe Handling of Medication in Health & Social Care course is an excellent introduction to the various types of medicines and how to properly record, store, and handle them. Learning Objectives After completing this Level 2 Certificate in Understanding the Safe Handling of Medication in Health & Social Care course, the learner will be able to: Gain a general understanding of different types of medication and their use. Gain in-depth knowledge of the procedures for obtaining, storing, administering and disposing of medication. Understand the legislation and the audit process related to medication and issues of responsibility and accountability. Understand the record-keeping process for medication. Why choose this Level 2 Certificate in Understanding the Safe Handling of Medication in Health & Social Care course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Safe Handling of Medication in Health & Social Care Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Safe Handling of Medication in Health & Social Care Course. Main Course: Level 2 Certificate in Understanding the Safe Handling of Medication in Health & Social Care Gift Courses Included with Level 2 Certificate in Understanding the Safe Handling of Medication in Health & Social Care Course 01: Healthcare Management Training Course 02: Level 2 Certificate in Preparing to Work in Adult Social Care Course 03: Diploma in Mastering Psychology [ Note: Free PDF certificate as soon as completing the Safe Handling of Medication in Health & Social Care Course] Level 2 Certificate in Understanding the Safe Handling of Medication in Health & Social Care Course Course Curriculum of Level 2 Certificate in Understanding the Safe Handling of Medication in Health & Social Care Course Module 01: Understand Medication and Prescriptions Module 02: Supply, Storage and Disposal of Medication Module 03: Understand the Requirements for the Safe Administration of Medication Module 04: Record Keeping and Audit Processes for Medication Certification of Safe Handling of Medication in Health & Social Care Course After completing the Level 2 Certificate in Understanding the Safe Handling of Medication in Health & Social Care course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Assessment Method of Safe Handling of Medication in Health & Social Care Course After completing Level 2 Certificate in Understanding the Safe Handling of Medication in Health & Social Care Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Who is this course for? Level 2 Certificate in Understanding the Safe Handling of Medication in Health & Social Care Course This Level 2 Certificate in Understanding the Safe Handling of Medication in Health & Social Care qualification is ideal for students who want to improve their knowledge of the safe handling of medicines. They might be learners who want to access this training in order to advance to higher-level qualifications or learners who want to study this programme to complement other studies. Requirements Level 2 Certificate in Understanding the Safe Handling of Medication in Health & Social Care Course To enrol in this Safe Handling of Medication in Health & Social Care Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Course. Be energetic and self-motivated to complete our Safe Handling of Medication in Health Social Care Course. Basic computer Skill is required to complete our Safe Handling of Medication in Health & Social Care Course. If you want to enrol in our Safe Handling of Medication in Health & Social Care Course you must be at least 15 years old. Career path Level 2 Certificate in Understanding the Safe Handling of Medication in Health & Social Care Course This Level 2 Certificate in Understanding the Safe Handling of Medication in Health & Social Care course can lead to roles such as Care Worker or Pharmacy Assistant.

Bricklaying Training: Bricklaying Training Course Online Are you trying to find out more about the fundamentals of bricklaying? Our special Bricklaying Training: Bricklaying Training Course is designed to give bricklaying expertise a useful reference in this area. The Bricklaying Training: Bricklaying Training Course will provide a thorough overview of all the fundamental concepts of bricklaying. Fundamentals of building and bricklaying skills are also taught in the bricklaying training course. The Bricklaying Training Course also covers mortar kinds, mixing, and specialty bricklaying techniques. For learning about fixing and restoring, the Bricklaying Training Course is ideal. The Bricklaying Training Course also goes into detail about construction codes, rules, and estimating planning. Enrol in our Bricklaying Training: Bricklaying Training Course to receive comprehensive, step-by-step instruction on how to begin laying the first brick and becoming ready to work in this field. Main Course: Bricklaying Training Course Free Courses included with Bricklaying Training: Bricklaying Training Course Course 01: Construction Project Management [ Note: Free PDF certificate as soon as completing the Bricklaying Training: Bricklaying Training Course] Bricklaying Training: Bricklaying Training Course Online This Bricklaying Training: Bricklaying Training Course consists of 09 modules. Course Curriculum of Bricklaying Training Course Module 01: Introduction to Bricklaying Module 02: Basic Principles of Bricklaying Module 03: Bricklaying Techniques Module 04: Construction Fundamentals Module 05: Specialty Bricklaying Techniques Module 06: Mortar Types and Mixing Module 07: Repair and Restoration Module 08: Building Codes and Regulations Module 09: Project Planning and Estimation Assessment Method of Bricklaying Training Course After completing Bricklaying Training: Bricklaying Training Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Bricklaying Training Course After completing the Bricklaying Training: Bricklaying Training Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Bricklaying Training: Bricklaying Training Course Online For anybody hoping to hone their do-it-yourself abilities and construct their own walls or constructions, this bricklaying training course is ideal, whether they are homeowners, builders, contractors, or just ambitious individuals. Requirements Bricklaying Training: Bricklaying Training Course Online To enrol in this Bricklaying Training Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Bricklaying Training Course. Be energetic and self-motivated to complete our Bricklaying Training Course. Basic computer Skill is required to complete our Bricklaying Training Course. If you want to enrol in our Bricklaying Training Course, you must be at least 15 years old. Career path Bricklaying Training: Bricklaying Training Course Online After completing this Bricklaying Training Course course, you can choose professions as a technician, bricklayer, site supervisor, or site manager.

Environmental Engineering Online Would you like to know the advanced principles and practices of environmental engineering? This Level 7 Environmental Engineering Diploma program will fully covers key areas of this subject. The Level 7 Environmental Engineering Diploma will descrives about water and air quality management, waste treatment and other relevent topics. The Level 7 Environmental Engineering Diploma includes environmental impact assessment and sustainable engineering solutions. Students of Level 7 Environmental Engineering Diploma gain expertise in designing and implementing strategies to address environmental challenges. Also, the Level 7 Environmental Engineering Diploma course considering the latest technologies and regulatory frameworks. The Level 7 Environmental Engineering Diploma curriculum emphasizes practical skills, fostering a deep understanding of environmental science and engineering concepts. Enrol our Level 7 Environmental Engineering Diploma to contribute effectively to the development and implementation of sustainable solutions in this sector! Main Course: Level 7 Environmental Engineering Diploma 1 Free Courses included with Environmental Engineering Course: Level 7 Environmental Engineering Diploma Course offer free Level 2 Certificate in Understanding Climate Change and Environmental Awareness Special Offers of this Environmental Engineering: Environmental Engineering Course This Environmental Engineering: Environmental Engineering Course includes a FREE PDF Certificate. Lifetime access to this Environmental Engineering: Environmental Engineering Course Free Assessment to this Environmental Engineering: Environmental Engineering Course Unlimited retake option is available to this Environmental Engineering: Environmental Engineering Course Get FREE Tutor Support to this Environmental Engineering: Environmental Engineering Course [ Note: Free PDF certificate as soon as completing the Environmental Engineering Course] Environmental Engineering Online Industry Experts Designed this Level 7 Environmental Engineering Diploma Course into 20 detailed modules. Course Curriculum of Environmental Engineering Course Module 1: Introduction to Environmental Engineering Module 2: Design Tools for Environmental Engineers Module 3: Environmental Science Module 4: Environmental Hydrology Module 5: Engineering Mechanics Module 6: Fluid Mechanics Module 7: Heat Transfer Module 8: Mass Transfer Module 9: Environmental Chemistry Module 10: Environmental Microbiology Module 11: Environmental Impact Assessment Module 12: Water Treatment Module 13: Wastewater Treatment Module 14: Air Pollution Control Module 15: Soil and Groundwater Remediation Module 16: Environmental Law in the UK Module 17: Environmental Policy Module 18: Environmental Economics Module 19: Environmental Modeling and Simulation Module 20: Emerging Technologies in Environmental Engineering Assessment Method of Environmental Engineering After completing Environmental Engineering: Environmental Engineering Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Certification of Environmental Engineering After completing the Environmental Engineering: Environmental Engineering Course, you can instantly download your certificate for FREE. Who is this course for? Environmental Engineering Online Enrollment in this Level 7 Environmental Engineering Diploma is open to all backgrounds. Requirements Environmental Engineering Online To enrol in this Environmental Engineering: Environmental Engineering Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Environmental Engineering: Environmental Engineering Course. Be energetic and self-motivated to complete our Environmental Engineering: Environmental Engineering Course. Basic computer Skill is required to complete our Environmental Engineering: Environmental Engineering Course. If you want to enrol in our Environmental Engineering Course, you must be at least 15 years old. Career path Environmental Engineering Online Possessing this Level 7 Environmental Engineering Diploma knowledge can boost the appeal of your resume and make you more marketable to employers.

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Professionals at all levels seeking to improve workplace communication, strengthen relationships, and increase collaboration and influence. Course Objectives By the end of this course, participants will be able to: Communicate clearly and confidently in a range of professional situations. Adapt communication styles to suit different audiences and contexts. Build strong interpersonal relationships using emotional intelligence. Navigate difficult conversations and resolve conflict effectively. Enhance active listening, feedback, and assertiveness skills. Course Outline Module 1: Foundations of Communication The communication process: sender, receiver, and barriers Verbal, non-verbal, and written communication The impact of tone, body language, and intent Common communication pitfalls in the workplace Module 2: Developing Interpersonal Awareness Self-awareness and emotional intelligence (EQ) Understanding personal communication styles (DISC, MBTI or similar tools) Building rapport and trust The importance of empathy in professional relationships Module 3: Active Listening and Feedback Skills Listening to understand vs listening to respond Techniques for active listening Giving feedback constructively Receiving and acting on feedback Module 4: Assertive Communication Passive, aggressive, passive-aggressive vs assertive styles Setting boundaries and expressing needs clearly Using “I” statements and confident body language Role-playing assertiveness scenarios Module 5: Adapting Communication to Context Communicating with different personality types Navigating workplace hierarchy and power dynamics Cultural sensitivity and inclusive language Tailoring communication for emails, meetings, and presentations Module 6: Managing Difficult Conversations and Conflict Identifying sources of conflict Conflict resolution strategies (e.g. Interest-Based Relational Approach) Staying calm under pressure Structuring difficult conversations using frameworks (e.g. SBI – Situation, Behaviour, Impact) Module 7: Collaborative Communication in Teams The role of communication in high-performing teams Group dynamics and psychological safety Facilitating discussions and encouraging contribution Virtual communication best practices Delivery Style Engaging facilitation with practical exercises Role-plays, group discussions, and real-life scenarios Self-reflection activities and personal action planning Assessment and Outcomes Participation in interactive activities Completion of a communication skills self-assessment Development of a personalised communication improvement plan Course Materials Provided Participant workbook and slides Communication style diagnostic tool (optional) Templates for feedback and conversation planning Follow-up resources and reading list

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Professionals at all levels seeking to improve workplace communication, strengthen relationships, and increase collaboration and influence. Course Objectives By the end of this course, participants will be able to: Communicate clearly and confidently in a range of professional situations. Adapt communication styles to suit different audiences and contexts. Build strong interpersonal relationships using emotional intelligence. Navigate difficult conversations and resolve conflict effectively. Enhance active listening, feedback, and assertiveness skills. Course Outline Module 1: Foundations of Communication The communication process: sender, receiver, and barriers Verbal, non-verbal, and written communication The impact of tone, body language, and intent Common communication pitfalls in the workplace Module 2: Developing Interpersonal Awareness Self-awareness and emotional intelligence (EQ) Understanding personal communication styles (DISC, MBTI or similar tools) Building rapport and trust The importance of empathy in professional relationships Module 3: Active Listening and Feedback Skills Listening to understand vs listening to respond Techniques for active listening Giving feedback constructively Receiving and acting on feedback Module 4: Assertive Communication Passive, aggressive, passive-aggressive vs assertive styles Setting boundaries and expressing needs clearly Using “I” statements and confident body language Role-playing assertiveness scenarios Module 5: Adapting Communication to Context Communicating with different personality types Navigating workplace hierarchy and power dynamics Cultural sensitivity and inclusive language Tailoring communication for emails, meetings, and presentations Module 6: Managing Difficult Conversations and Conflict Identifying sources of conflict Conflict resolution strategies (e.g. Interest-Based Relational Approach) Staying calm under pressure Structuring difficult conversations using frameworks (e.g. SBI – Situation, Behaviour, Impact) Module 7: Collaborative Communication in Teams The role of communication in high-performing teams Group dynamics and psychological safety Facilitating discussions and encouraging contribution Virtual communication best practices Delivery Style Engaging facilitation with practical exercises Role-plays, group discussions, and real-life scenarios Self-reflection activities and personal action planning Assessment and Outcomes Participation in interactive activities Completion of a communication skills self-assessment Development of a personalised communication improvement plan Course Materials Provided Participant workbook and slides Communication style diagnostic tool (optional) Templates for feedback and conversation planning Follow-up resources and reading list

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Professionals at all levels seeking to improve workplace communication, strengthen relationships, and increase collaboration and influence. Course Objectives By the end of this course, participants will be able to: Communicate clearly and confidently in a range of professional situations. Adapt communication styles to suit different audiences and contexts. Build strong interpersonal relationships using emotional intelligence. Navigate difficult conversations and resolve conflict effectively. Enhance active listening, feedback, and assertiveness skills. Course Outline Module 1: Foundations of Communication The communication process: sender, receiver, and barriers Verbal, non-verbal, and written communication The impact of tone, body language, and intent Common communication pitfalls in the workplace Module 2: Developing Interpersonal Awareness Self-awareness and emotional intelligence (EQ) Understanding personal communication styles (DISC, MBTI or similar tools) Building rapport and trust The importance of empathy in professional relationships Module 3: Active Listening and Feedback Skills Listening to understand vs listening to respond Techniques for active listening Giving feedback constructively Receiving and acting on feedback Module 4: Assertive Communication Passive, aggressive, passive-aggressive vs assertive styles Setting boundaries and expressing needs clearly Using “I” statements and confident body language Role-playing assertiveness scenarios Module 5: Adapting Communication to Context Communicating with different personality types Navigating workplace hierarchy and power dynamics Cultural sensitivity and inclusive language Tailoring communication for emails, meetings, and presentations Module 6: Managing Difficult Conversations and Conflict Identifying sources of conflict Conflict resolution strategies (e.g. Interest-Based Relational Approach) Staying calm under pressure Structuring difficult conversations using frameworks (e.g. SBI – Situation, Behaviour, Impact) Module 7: Collaborative Communication in Teams The role of communication in high-performing teams Group dynamics and psychological safety Facilitating discussions and encouraging contribution Virtual communication best practices Delivery Style Engaging facilitation with practical exercises Role-plays, group discussions, and real-life scenarios Self-reflection activities and personal action planning Assessment and Outcomes Participation in interactive activities Completion of a communication skills self-assessment Development of a personalised communication improvement plan Course Materials Provided Participant workbook and slides Communication style diagnostic tool (optional) Templates for feedback and conversation planning Follow-up resources and reading list