2133 Courses in Birmingham delivered Online

Description: A company's reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills. Learning Outcomes: Display a customer service outlook Figure out your individual behavior affects the behaviors of others Examine confidence eligibility as well as a problem solver Implement the techniques to cope with customers Set your choice for providing customer service Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage The variation of body language as well as verbal dexterity The points of verbal communication, for example, tone, cadence, and pitch Asking questions and listening competency The manners of disseminating negative news and how to say no. Proficient means of negotiation The significance of producing and sending meaningful messages Materials to speed up communication The worth of individualizing interactions and promoting relationships Vocal techniques to boost speech as well as communication approach Methodologies for controlling stress The conditions and benefits of CRM on a company's bottom line Explain various elements of a CRM plan Improvise a checklist in case of readiness and success in CRM Narrate how CRM produces value for organizations and customers Think about improvising roles having the highest influence on CRM Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Complete Customer Service Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Customer Service Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Complete Customer Service Training - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Complete Customer Service Training - Old Version Module 01 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 02 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 03 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Mock Exam Mock Exam- Complete Customer Service Training 00:30:00 Final Exam Final Exam- Complete Customer Service Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Learn how to customize your own Website in this Web Development Course. Looking for variety, good pay and career progression? Interested in learning Web developing? Then you have hit the jackpot! The demands are high for web developers as companies try to supersede their competitors' digital presence and e-commerce functionalities. Web developers build and maintain websites and web applications. Although their work usually focuses solely on the underlying software and databases, some web developers work on the interface and visual design while others work on both. In all cases a web developer's primary task is creating reliable and high performing applications and services, which can be accessed over the internet. Web development is also one of the most fastest growing sector of Software development, so the you can guarantee that a job as a Web developer will always be available as long as you keep up with the trend in technology. Professional Web Development Course is the advanced level guide on becoming a professional Web Developer and will make you learn all skills demanded by a company when they hire their own Web developer. So take this course and enhance your skills and become a professional Web developer. Course Highlights Professional Web Development Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Web Development Course into 57 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 15 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Professional Web Development Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Professional Web Development Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Professional Web Development Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Web Development Basics What Are Niche Website? 01:00:00 The Role Of Visualization In Education 00:15:00 Identify Your Best Platform Or Software 01:00:00 Select A Web Host 01:00:00 Collect Your Site 00:30:00 Building A Content Rich Website 00:30:00 Build Backlinks 00:15:00 Use SEO, Multimedia And Social Sites 01:30:00 Use Analytics 01:00:00 Wrapping Up 00:15:00 Design & Planning How to Choose the Best Website Design for Your Business 01:00:00 What's in a Domain Suffix? 00:15:00 Website Design Terminology 01:00:00 CSS Explained 00:30:00 Website Designs with Staying Power 00:15:00 How Can I Build my Website for Free 00:30:00 Six Steps to Website Design for Beginners 01:00:00 Dreamweaver or CoffeeCup for Website Design 01:00:00 Using Dreamweaver to Create your Site Layout 00:30:00 Three Crucial Steps to Creating Your Website 00:15:00 Dos and Don'ts of Website Creation 00:30:00 SEO Basics for Effective Website Design 00:15:00 Ideas for Your Personal Website Design 01:00:00 Ideas for Your Internet Business Website Design 01:00:00 Immediately Applicable Design Tips for a User-Friendly Website 00:30:00 6 Reasons to Create a Website 00:15:00 Common Website Design Mistakes 00:30:00 Too Much or Too Little 00:15:00 Why Successful Website Development Does Not Stop at Design 00:15:00 Ideas for Your Personal Website Design 01:00:00 How to Create a Social Networking Website to Enhance your Business 01:00:00 Tips for Designing an Affiliate Website 00:15:00 How to Use WordPress for your Website 00:15:00 Top 14 Reasons to Create a Blog 00:30:00 More Tips for Designing a Successful Blog 00:30:00 Web Development Coding HTML Basics 00:30:00 CSS Basics 01:00:00 PHP Programming Welcome to the world of programming! FREE 00:30:00 Getting Started 01:00:00 Let's Start Coding! 01:00:00 PHP Strings 01:00:00 PHP Variables 01:00:00 Useful Variables 00:30:00 PHP Includes & Problem Solving 01:00:00 Tip When Creating Inc Pages 00:30:00 Redirecting Using PHP 00:30:00 Multiple Conditions 01:00:00 PHP Arrays 01:00:00 PHP Loops 01:00:00 Note on PHP Math Functions: 00:30:00 Functions 01:00:00 PHP Sessions 00:30:00 Cookies 01:00:00 Introduction to MySQL 01:00:00 Making The Connection 01:00:00 Inserting Data 01:00:00 Deleting / Removing Data 00:15:00 Mock Exam Final Exam

Description:  Interior design is the process of making spaces more usable but at the same time presentable. To become an expert in interior designing, you need to master the skills and art of interiors design. If you want to start an interior business company and succeed in this industry, you will need to know the right business skills. In this very comprehensive course, you will learn the necessary skills, knowledge, and information of interior design and business. Who is the course for? Professionals who have an experience in Interior Designing. Beginners who have an interest in learning how to have an interior designing career. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: This Diploma in Mastering Interior Design and Business is a useful qualification to possess, and will be very helpful to have especially for these careers: Home Decorator Home Repair Expert Home Design Expert Interior Designer Set Designer. Updated Version - Diploma in Mastering Interior Design and Business Module 1 - Basics of Interior Design Basics of Interior Design 00:23:00 Module 2- Design Element - Practical Components Design Element - Practical Components 00:31:00 Module 3 - Design Elements Design Elements 00:21:00 Module 4 - Designing Individual Rooms Designing Individual Rooms 00:22:00 Module 5 - Eco-friendly Designs Eco-friendly Designs 00:18:00 Module 6 - Fashionable Interior Designs Fashionable Interior Designs 00:20:00 Module 7 - How to Present Your Ideas How to Present Your Ideas 00:19:00 Module 8 - How to Successfully Manage an Interior Design Business How to Successfully Manage an Interior Design Business 00:23:00 Module 9 - Outline of a Project Outline of a Project 00:26:00 Module 10 - Principles of Interior Design Principles of Interior Design 00:22:00 Old Version - Diploma in Mastering Interior Design and Business Module 1: Interior Designing Basics Define a Theme: Contemporary, Cottage, Eclectic, Southwest 01:00:00 Budget Design for Your Living Room, Den or Family Room 01:00:00 Budget Ideas for Kitchen Design 01:00:00 Budget Bedroom Makeover 01:00:00 Closet Cleanups 01:00:00 Need a Home Office? 00:30:00 Camouflage with Paint! 01:00:00 Faux Finishes Are Hot - Bare Walls Are Not! 00:30:00 Window Treatments 01:00:00 Making the Most of Molding 00:30:00 Fabulous Furniture Finds 00:30:00 Decorate With Wallpaper 01:00:00 Freehand or Stencil A Mural Makes the Wall! 01:00:00 Accessorize - Funky Can Be Fun! 01:00:00 Have Some Fun with Fabric! 01:00:00 Module 2: Interior Design INTRODUCTION 00:30:00 DO'S AND DON'TS OF DECORATING 01:00:00 GETTING IDEAS 00:15:00 ELEMENTS OF DESIGN 01:00:00 ORGANIZE YOUR IDEAS 01:00:00 DECORATING ON A BUDGET 01:30:00 MINIMALIST STYLE 01:00:00 CASUAL STYLE 00:30:00 FORMAL STYLE 00:30:00 SHABBY CHIC STYLE 00:30:00 PARIS APARTMENT STYLE 00:30:00 FRENCH COUNTRY STYLE 00:30:00 TUSCAN STYLE 00:30:00 TRADITIONAL STYLE 00:15:00 TROPICAL CHIC STYLE 00:30:00 LODGE STYLE 00:30:00 USING WHAT YOU'VE GOT 00:30:00 DECORATING IN A DAY 00:30:00 CHOOSING ART 01:00:00 CONCLUSION 00:15:00 Module 3: Interior Design Business Secrets Introduction: How To Know If Interior Design Is Right for You 00:30:00 What does it take to be an Interior Designer? 00:30:00 Am I Creative? 00:30:00 Am I Organized? 00:30:00 How Good am I at Problem Solving? 00:30:00 Can I Multitask? 00:30:00 Am I personable? 00:15:00 Can I Be A Versatile? 00:15:00 How Is My Business Sense? 00:30:00 Different Types of Interior Designers 00:30:00 Residential Interior Designer 01:00:00 Commercial Interior Designer 00:30:00 What is more important to me? 00:15:00 What will I have to do to specialize? 01:00:00 Is Interior Design Right for Me? 00:30:00 What Do I Need? 00:30:00 College and University 01:00:00 Trade Schools 00:30:00 Online Design Programs 00:30:00 Self Teaching 01:00:00 The Designer's Necessity 00:15:00 What to expect when Getting Started 01:00:00 How to Start your Interior Design Business 01:00:00 Tips for Building a Portfolio with Little or no Professional Experience 00:30:00 Tips for Building a Portfolio with Little or no Professional Experience 00:30:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Diploma in Mastering Interior Design and Business 00:30:00 Final Exam Final Exam- Diploma in Mastering Interior Design and Business 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

In today's rapidly evolving world, Mechanical Engineering stands as a cornerstone of innovation and progress. Its significance lies in its multifaceted applications across various industries, including automotive, aerospace, energy, and manufacturing. Learning Mechanical Engineering is crucial for individuals aspiring to be at the forefront of technological advancements, as it equips them with the skills to design, analyze, and optimize mechanical systems and processes. The demand for Mechanical Engineers in the UK is substantial, with numerous job opportunities arising from the need to develop sustainable energy solutions, enhance transportation systems, and innovate manufacturing processes. With an average annual salary of £45,000, pursuing a career in Mechanical Engineering promises financial stability and growth prospects. Beyond job prospects and financial rewards, the advantages of studying Mechanical Engineering are manifold. It fosters critical thinking, problem-solving abilities, and creativity, preparing individuals to tackle complex engineering challenges. Moreover, it offers opportunities for global collaboration, allowing professionals to contribute to projects with far-reaching impacts. Embracing Mechanical Engineering not only opens doors to diverse career pathways but also empowers individuals to shape a sustainable and technologically advanced future. Key Features This Mechanical Engineering Course Includes: This Mechanical Engineering course is CPD Certified Free Certificate Developed by Mechanical Engineering Specialist Lifetime Access to Mechanical Engineering course Why Choose Our Course? Choosing our Mechanical Engineering course is a smart investment in your professional future. Our Mechanical Engineering course is designed by industry professionals to stay ahead of trends, offering the most current and relevant content. This Mechanical Engineering course provides you with the tools and knowledge needed to excel in today's competitive landscape. With flexible learning options and a commitment to your success, our Mechanical Engineering course is the key to unlocking your potential and advancing your professional journey. Course Curriculum Mechanical Engineering course: Module 01: Introduction to Engineering Module 02: Mechanics in Engineering - I Module 03: Mechanics in Engineering - II Module 04: Thermodynamics and Heat Transfer Module 05: Energy, Work, and Forces in Engineering Module 06: Fluid Mechanics in Engineering Module 07: Structural Analysis in Engineering Module 08: Machines and Mechanisms - I Module 09: Machines and Mechanisms - II Module 10: Dynamics of Machines Module 11: Design Principles in Mechanical Engineering Module 12: Hydraulic Systems and Machines Module 13: Processes of Strain Hardening Module 14: Solidification Applications Module 15: Principles of Welding Module 16: Engineering Graphics and Drafting Learning Outcomes Mechanical Engineering Course: Understand fundamentals: Grasp core principles of mechanical engineering from introduction to advanced topics. Analyse mechanics: Apply Engineering Mechanics I and II concepts to real-world problems. Master thermodynamics: Comprehend Heat and Thermodynamics principles and their applications. Demonstrate design skills: Execute Mechanical Engineering Design techniques in practical engineering scenarios. Grasp fluid dynamics: Apply knowledge of Fluid Mechanics to solve engineering challenges. Develop drawing proficiency: Proficiently create and interpret Engineering Drawings for communication. Accreditation All of our courses, including this Mechanical Engineering course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Mechanical Engineering. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Mechanical Engineering course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Mechanical Engineering course is ideal for: Aspiring Engineers: Individuals seeking comprehensive knowledge in mechanical engineering. Technical Professionals: Those desiring expertise in structural mechanics and machine dynamics. Design Enthusiasts: Individuals interested in mastering mechanical design principles and applications. Future Machinists: Those aspiring to understand machines, hydraulic systems, and strain hardening processes. Welding Enthusiasts: Individuals keen on acquiring skills and knowledge related to welding techniques. Requirements Learners do not require any prior qualifications to enrol on this Mechanical Engineering course. You just need to have an interest in Mechanical Engineering. Career path After completing this Mechanical Engineering course you will have a variety of careers to choose from. The following job sectors of Mechanical Engineering are: Mechanical Engineer - £30K to 50K/year. Design Engineer - £25K to 45K/year. Structural Engineer - £28K to 45K/year. Aerospace Engineer - £30K to 55K/year. Manufacturing Engineer - £28K to 50K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Description: This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers. Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service. Because of this, trained customer service and contact centre agents are highly sought after in all industries. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Module 02 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Module 03 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 05 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 06 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Module 07 Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Final Exam Final Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

🌟 Unlock Your Potential with the Level 3 Diploma in Health and Social Care - CPD Certified! 🌟 Are you ready to embark on a rewarding journey towards a fulfilling career in the field of health and social care? Look no further! Our comprehensive Level 3 Diploma in Health and Social Care offers the perfect stepping stone to equip you with the essential knowledge and skills needed to thrive in this dynamic sector. 💼   🚀 Why Choose Our Course? CPD Certified: Rest assured, your certification holds immense value and credibility in the industry. Our course is certified by the Continuing Professional Development (CPD), ensuring that your qualifications are recognized and respected globally. Comprehensive Curriculum: Dive deep into a wide range of topics covering health and social care practices, ethics, legislation, communication skills, and much more. Our carefully curated curriculum is designed to provide you with a solid foundation to excel in your career. Flexible Learning: Life can be busy, but that shouldn't stop you from pursuing your dreams. Our course offers flexible learning options, allowing you to study at your own pace and convenience, whether you're a full-time professional or a busy parent. Expert Guidance: Learn from industry experts who bring years of practical experience to the table. Gain insights, tips, and advice that will not only help you ace your exams but also excel in your future career endeavors. Practical Experience: Put your knowledge into practice through real-world scenarios, case studies, and practical exercises. Develop critical thinking and problem-solving skills essential for success in the field. Career Advancement: Open doors to exciting career opportunities in various healthcare settings, including hospitals, nursing homes, community centers, and more. Stand out from the crowd with a recognized qualification that showcases your dedication and expertise. Personal Growth: Transform not just your career but also yourself. Gain confidence, empathy, and compassion as you learn to make a positive impact on the lives of individuals in need of care and support.   💡 Who is This For? Our Level 3 Diploma in Health and Social Care is ideal for: Aspiring healthcare professionals looking to kickstart their career journey. Current healthcare workers seeking to upskill and advance in their roles. Individuals passionate about making a difference in the lives of others. Anyone looking for a rewarding career path with opportunities for personal and professional growth.   🌱 Career Path Upon successful completion of our course, you'll be well-equipped to pursue a variety of roles in the health and social care sector, including but not limited to: Care Assistant Support Worker Healthcare Assistant Residential Support Worker Community Support Worker Mental Health Support Worker   With further specialization and experience, you can progress to managerial positions, leadership roles, or even explore opportunities in specialized areas such as mental health care, elderly care, disability support, and more. Don't miss out on this incredible opportunity to make a difference while carving out a fulfilling career path for yourself. Enroll in our Level 3 Diploma in Health and Social Care today and take the first step towards a brighter future! 🌟   FAQ (Frequently Asked Questions) - Level 3 Diploma in Health and Social Care - CPD Certified Q1. What is the Level 3 Diploma in Health and Social Care? The Level 3 Diploma in Health and Social Care is a qualification designed to provide learners with the knowledge and skills needed to work effectively in the health and social care sector. It covers a wide range of topics, including understanding health and social care settings, communication, equality and diversity, and safeguarding individuals. Q2. Is the Level 3 Diploma CPD Certified? Yes, the Level 3 Diploma in Health and Social Care is CPD (Continuing Professional Development) Certified. This means that it has been independently assessed and meets the rigorous standards set by the CPD Certification Service. By completing this course, learners can earn CPD points to demonstrate their ongoing commitment to professional development. Q3. Who is the Level 3 Diploma suitable for? The Level 3 Diploma in Health and Social Care is suitable for individuals who are either currently working or aspiring to work in roles within the health and social care sector. This includes healthcare assistants, support workers, care assistants, and those in similar roles. It is also suitable for individuals who may be looking to progress their career within the sector. Q4. How is the Level 3 Diploma assessed? The Level 3 Diploma in Health and Social Care is assessed through a combination of written assignments, practical assessments, and observations in the workplace. Learners will need to demonstrate their understanding of key concepts and principles, as well as their ability to apply them in real-world situations. Assessment methods may vary depending on the specific modules and units within the course. Q5. What are the benefits of completing the Level 3 Diploma? Completing the Level 3 Diploma in Health and Social Care offers numerous benefits, including enhanced knowledge and skills relevant to the sector, improved career prospects and opportunities for progression, and the ability to make a positive difference in the lives of individuals receiving care. Additionally, being CPD Certified adds credibility and recognition to the qualification, further validating the learner's expertise and commitment to professional development. Course Curriculum Module 01 The principles and values of health and social care The principles and values of health and social care 00:00 Module 02 Communication skills Communication skills 00:00 Module 03 Health and social care policies and legislation Health and social care policies and legislation 00:00 Module 04 Health and social care delivery Health and social care delivery 00:00 Module 05 Professional practice in health and social care Professional practice in health and social care 00:00 Module 06 Substance Use Disorders (SUD).docx Substance Use Disorders (SUD).docx 00:00 Module 07 Caring for Mental Health Caring for Mental Health 00:00 Module 08 Methods of Mental Health Treatment Methods of Mental Health Treatment 00:00 Module 09 Depression and Bipolar Disorders.docx Depression and Bipolar Disorders.docx 00:00 Module 10 Anxiety Disorders.docx Anxiety Disorders.docx 00:00

🌊 Dive Deep into the World of Marine Biology with Marine Biology Essentials! 🐠 Are you fascinated by the mysteries that lie beneath the waves? Do you dream of exploring the vibrant ecosystems of our oceans? Look no further! Welcome to Marine Biology Essentials, your passport to unlocking the secrets of the marine world 🚀.   Why Marine Biology Essentials? 🔬 Explore the Wonders of Marine Life: Delve into the diverse and captivating world of marine organisms, from majestic whales to tiny plankton. Gain a deeper understanding of their behaviors, habitats, and ecological roles. 🌏 Understand Ecosystem Dynamics: Learn how marine ecosystems function and interact with each other. Discover the delicate balance of life beneath the surface and the impact of human activities on these fragile environments. 🔍 Discover Cutting-edge Research: Stay updated with the latest advancements in marine biology research and technology. Explore innovative techniques used by scientists to study and conserve marine life worldwide. 🌱 Promote Conservation and Sustainability: Develop a strong foundation in marine conservation principles and practices. Learn how you can contribute to the preservation of our oceans and help mitigate threats such as pollution, overfishing, and climate change. 👩‍🔬 Hands-on Learning Experience: Engage in interactive activities, virtual field trips, and case studies to apply your knowledge in real-world scenarios. Enhance your critical thinking and problem-solving skills while immersing yourself in the wonders of marine biology.   Who is this for? 👩‍🎓 Students: Whether you're a high school student considering a career in marine biology or a college student looking to supplement your studies, Marine Biology Essentials provides a comprehensive introduction to the field. 👩‍🔬 Aspiring Marine Biologists: If you're passionate about marine life and eager to pursue a career in marine biology, this course will equip you with the foundational knowledge and skills needed to succeed in the field. 🌊 Ocean Enthusiasts: Even if you're not planning a career in marine biology, if you have a love for the ocean and a curiosity about its inhabitants, this course offers a fascinating journey into the depths of marine science.   Career Path 🔬 Marine Biologist: Prepare for a rewarding career as a marine biologist, conducting research, conservation efforts, and educating the public about marine ecosystems. 🐳 Marine Conservationist: Advocate for the protection of marine environments and species as a marine conservationist, working with organizations to develop strategies for sustainable ocean management. 🌊 Aquatic Educator: Inspire future generations to appreciate and protect our oceans as an aquatic educator, teaching students about marine biology, ecology, and conservation. 🐟 Aquarist: Care for marine animals in aquariums and zoos as an aquarist, ensuring their health and well-being while educating visitors about their natural habitats and behaviors. 📈 Environmental Consultant: Help businesses and governments make informed decisions about marine resource management and conservation as an environmental consultant specializing in marine issues. Don't miss out on this incredible opportunity to embark on a journey of discovery and conservation with Marine Biology Essentials! Enroll today and take the first step toward a deeper understanding of our oceans 🌊👩‍🔬.   Frequently Asked Questions (FAQ) Q: What background knowledge do I need to enroll in Marine Biology Essentials? A: Marine Biology Essentials is designed to accommodate learners with varying levels of background knowledge. While prior exposure to biology or environmental science may be beneficial, it is not required. The course starts with foundational concepts and gradually builds upon them, making it accessible to beginners. Q: How long does it take to complete the course? A: The duration of Marine Biology Essentials depends on your individual pace and schedule. On average, students typically complete the course within [insert estimated duration], dedicating [insert estimated hours per week] to studying and completing assignments. However, the course is self-paced, allowing you to progress at a speed that suits your needs. Q: Can I access the course materials after completing the program? A: Yes, upon completing Marine Biology Essentials, you will retain access to the course materials indefinitely. This includes lecture videos, reading materials, and supplementary resources. You can review the content at any time to reinforce your understanding or revisit specific topics of interest. Q: Is there any prerequisite equipment or software required for the course? A: No specialized equipment or software is required for Marine Biology Essentials. All you need is a reliable internet connection and a device (such as a computer, tablet, or smartphone) to access the course materials and participate in online activities. Any additional resources or tools needed for specific assignments will be provided or outlined in advance. Q: Will I receive a certificate upon completing the course? A: Yes, upon successfully completing all course requirements, you will receive a certificate of completion for Marine Biology Essentials. This certificate demonstrates your understanding of key concepts in marine biology and can be a valuable addition to your academic or professional portfolio. Q: Can I interact with instructors and fellow students during the course? A: Yes, Marine Biology Essentials encourages active participation and collaboration among students. You will have opportunities to engage with instructors through discussion forums, live Q&A sessions, and virtual office hours. Additionally, you can connect with fellow learners, share insights, and participate in group activities to enhance your learning experience. Q: What if I have technical difficulties or need additional support during the course? A: If you encounter any technical difficulties or require assistance while taking Marine Biology Essentials, our dedicated support team is available to help. You can reach out to our technical support staff via email or through the course platform for prompt assistance and troubleshooting guidance. We are committed to ensuring that all students have a smooth and enjoyable learning experience. Course Curriculum Module 1_ Introduction to Marine Biology Introduction to Marine Biology 00:00 Module 2_ Physical Oceanography Physical Oceanography 00:00 Module 3_ Marine Ecology Marine Ecology 00:00 Module 4_ Marine Microbiology Marine Microbiology 00:00 Module 5_ Marine Plants Marine Plants 00:00 Module 6_ Marine Invertebrates Marine Invertebrates 00:00 Module 7_ Marine Vertebrates Marine Vertebrates 00:00

believe-IN Webinar Series: Plan the Way Out of Life Changes Webinar 2: Equilibrium: The Chance for a Better Future. Life Changes, a wealth of opportunities.

This course is the ultimate resource for developers of all levels looking to master Express Framework, SQL, and the powerful combination of Passport.js and Auth0. Whether you are starting out with web development or working in the field for years, this course will provide you with the skills and knowledge you need in order to build robust, dynamic web applications.

Elite EA/PA Forum We are delighted to announce the Elite EA/PA Forum for the UK & Ireland will be on the 30th of October 2025. Our workshop aims to: Enhance your influence and impact by mastering assertive communication, negotiation, and self-advocacy skills. Stay composed and solution-focused in high-pressure situations with practical tools for crisis management and clear decision-making. Embrace evolving technology by understanding how AI and automation can streamline your role and boost efficiency. Future-proof your career by building strategic value, resilience, and adaptability in an ever-changing professional landscape. Keynote Address with Q&A from the audience (1 of 2): What to expect from Sam's Keynote: With over 30 years supporting leaders at the highest levels, Sam Cohen brings a wealth of insight, experience, and stories (the kind she can share) to the stage. From 18 years serving within The Royal Household - including as Deputy Private Secretary and Press Secretary to Her late Majesty Queen Elizabeth II - to working with The Duke and Duchess of Sussex, running the Prime Minister’s Office at Downing Street, and serving as Chief of Staff to the global CEO of Rio Tinto, Sam’s career is a masterclass in discretion, diplomacy, and delivering at the top. In this exclusive keynote, Beyond the Role, Sam will explore how Executive Assistants don’t just support leaders - they shape leadership, drive strategy, and build legacy from behind the scenes. Join us for this rare opportunity to hear from someone who’s been at the epicentre of power - and bring your questions! The keynote will include a live Q&A, where you can ask Sam about her remarkable career, leadership insights, and how to truly excel in high-performance environments. (Don’t ask her what the Queen kept in her handbag - she’s not telling.) Sam Cohen Career Bio: Sam Cohen has spent the last 30 years working to support leaders in the public and private sectors. Sam spent 18 years serving The Royal Household, as Deputy Private Secretary to Her late Majesty Queen Elizabeth II and Press Secretary to The Queen. Sam also served as Private Secretary to The Duke and Duchess of Sussex. Following this time, Sam worked as Director of the Prime Minister’s Office at Downing Street under Boris Johnson and, most recently, was Chief of Staff to the global CEO at Rio Tinto. Source: ABC News - YouTube Channel. Facilitator AM - Monika Turner The Confident Assistant - Speak Up, Go After What You Want & Create The Future You Deserve: Develop practical strategies to negotiate workload, boundaries, and career growth with confidence. Learn assertive communication techniques to handle challenging conversations effectively. Build self-advocacy skills to articulate your value and influence outcomes in the workplace. Monika Turner Career Bio: Monika Anna Turner is an ICF-certified Leadership and Executive coach with over seven years of experience helping professionals unlock their confidence, elevate their voice, and lead with authenticity. Before stepping into coaching, she built a successful career as a Personal Assistant, Executive Assistant, and ultimately Chief Of Staff —giving her a deep understanding of the unique challenges and strengths of support roles. Originally from Poland, Monika knows firsthand what it’s like to question your voice and your value—especially in a second language. Her journey from self-doubt to self-assurance informs everything she does today. Through her coaching, she empowers assistants and leaders alike to move beyond fear, speak up and create fulfilling careers they’re proud of. Keynote Address with Q&A from the audience (2 of 2): What to expect from Monique's Keynote: This isn’t your typical “communication 101” talk. Monique Helstrom brings 27 years of real-world experience, high-level insight, and zero fluff. She’s coached leaders, built operational ecosystems, and even served as the “Chief of Simon Sinek” (yes, that Simon Sinek). Safe to say, she knows a thing or two about working with humans—especially when they’re brilliant, busy, and occasionally impossible. In this keynote, Monique will: Call out the silent killers of great communication (you will relate) Show you how to set clearer expectations without sounding like a robot Teach you how to be both direct and kind (it’s possible, promise) Arm you with practical strategies that work in real-world pressure-cooker moments Remind you why your voice and presence matter—no matter your title Expect sharp insight, a few laughs, and a lot of “why has no one told me this before?” Monique's Career Bio: With 27 years of experience building humans and operational ecosystems, Monique coaches, recruits, and speaks with one mission: To help people become who they were always meant to be — effective, self-aware, and unstoppable. Formerly the Executive Assistant and “Chief of Simon Sinek,” Monique was the force behind the scenes of a global thought leadership brand. She’s worked with top executives, entrepreneurs, assistants, creatives, and mission-driven organisations around the world and has seen the same issue repeat itself time and time again: communication breakdown, unclear expectations, and wasted potential. So she decided to fix it. As a speaker, coach, and specialised recruiter, Monique delivers real talk and real strategies. She teaches principals how to work with, not just have, high-performing assistants and shows assistants how to stand tall, communicate clearly, and own their worth. Her work is rooted in practical psychology, pattern recognition, and the simple the truth that people can change when they’re given the tools and support to do so. Monique’s areas of expertise include: Communication — Building trust, clarity, and accountability for everyone. Executive presence — Strategic thought, self-confidence, and influence. How to lead, leverage, and grow high-performing assistant partnerships. Goal setting, feedback, and performance coaching that drives personal growth and business results. Identifying operational inefficiencies and translating them into clear, people-powered solutions. Source: Monique Helstrom - YouTube Channel. Panel Session Crisis Mode: What to do when everything goes wrong Master a step-by-step approach to prioritising and problem-solving under pressure. Strengthen emotional resilience and calm decision-making during unexpected disruptions. Learn how to communicate clearly and lead from behind in high-stress situations. Facilitator - PM: Justin Kabbani AI Is Not Here to Replace You. It's Here to Upgrade You. We'll explore Justin's proven 3P framework: Priming – How to set up AI like a strategic advisor by feeding it context, tone and mindset Prompting – How to craft clear, structured instructions to get consistently great results Producing – How to turn AI outputs into high-leverage work that makes you stand out Your session outcomes: Real examples from admin professionals already using AI to elevate their work Prompts you can copy, adapt, and test live Interactive exercises to build confidence fast A practical challenge to implement right after the session If you’ve been overwhelmed by AI, or underwhelmed by its impact, this session will change that. You'll leave with tools you can use today, and a mindset you’ll carry forward for the rest of your career. Justin Kabbani Career Bio: Justin Kabbani is one of Australia’s most in-demand AI trainers and keynote speakers, known for making AI feel simple, powerful, and immediately useful. He’s worked with brands like Uber, Treasury Wine Estates, and Udemy, helping their teams embed AI into daily workflows, strategic planning, and executive communication. Over the past two years, Justin has trained more than 2,000 professionals across Australia and beyond, consistently earning feedback like “mind-blowing,” and “game-changing”. His signature Prime, Prompt, Produce framework has transformed how business leaders, executive assistants, marketers, and teams think, work, and communicate with AI, without needing to be “tech people.” Justin believes AI isn’t here to replace people. It’s here to take the robotic work off our plate, so we can focus on what humans do best. LinkedIn: https://www.linkedin.com/in/justinkabbani/ Website: https://justinkabbani.com/ Who will attend this event? Executive Assistant (EA) Personal Assistant (PA) Virtual Assistant (VA) Legal Secretary Legal Executive Assistant Administrative Assistant Office Manager Health Care Office Manager Chief of Staff Additional roles may be relevant depending on role responsibilities along with development opportunities. This workshop is open to females, male including trans women/males and non-binary professionals. Group Rate Discounts To discuss our group rates in more detail, please email support@elite-forums.com and provide the following: Group Number (How many would like to attend) Event Date (If numerous dates, please advise if we are splitting attendees across multiple dates) Attendee Contact details (Or request our Group Rate Document. Complete and return - we'll sort the rest.) Group discounts are on request - see below group rate discount brackets: 🧩 You just need one piece to come together - to unlock your Elite Potential. 🔑 Media outlets/organisations will not be permitted to attend this event.