21 Courses delivered On Demand

By understanding and handling customer objections correctly, these can most of the time be turned into a purchase. Understand how to identify every prospect's value-driver-the primary value that will ultimately drive the decision to move forward. We will show you five steps for handling objections and show you why you should never overlook often hidden value-drivers such as gaining praise or being popular. Learning Objectives Describe the role of hidden Value-Drivers in making a sale, Implement the do's and don'ts of handling objections, Apply five steps to handling concerns Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Productive and impactful meetings through proficient communication techniques is something we all want to improve. This involves mastering skills such as clear articulation, active listening, and concise summarization to ensure effective exchange of ideas and information among participants. By emphasizing techniques like agenda setting, time management, and fostering a collaborative atmosphere, the goal is to enhance meeting efficiency, maximize productivity, and strengthen team cohesion through effective communication practices. Learning Objectives The following are some of the key outcomes in this course: Discover the five steps to running meetings that are more efficient, more constructive, and more engaging for you and your team Develop an effective agenda that will give your team clarity, focus, and alignment Understand the conditions and steps involved in cultivating consensus as well as four strategies for reaching consensus faster. Reasons why conflicts arise and six strategies for resolving them Target Audience Young Professionals

Organizational culture plays a pivotal role in shaping the work environment, and fostering inclusion and respect is integral to a healthy workplace. In business, individuals often face challenges related to these crucial aspects. Problems can range from a lack of diversity in leadership roles to instances of discrimination and bias. Moreover, issues related to fostering respect, effective communication, and addressing cultural differences can arise. By addressing these challenges in training, employees can learn to create an inclusive atmosphere that values diversity and respects all individuals, leading to a more harmonious and productive work environment while avoiding potential legal and reputational issues. Learning Objectives The following are some of the key outcomes in this course: Learn what psychological safety is, why it's important and five steps for creating it in the workplace. Understand why creating an inclusive remote environment takes intentional effort from managers. Explore what an inclusive workspace looks like and get tips and strategies to benefit your team. We will answer some commonly asked questions about sex and gender. Explore tips on how to combat gender bias at work. Target Audience Managers, Team Leaders, Young Professionals

Understand the common challenges faced by individuals entering the field of Human Resources. HR Professionals often encounter issues related to managing personnel effectively, maintaining compliance with labor laws, and creating a positive workplace culture. This program equips learners with essential skills, such as recruiting and onboarding talent, navigating employee relations, and understanding HR legal responsibilities. It also focuses on strategies for fostering a harmonious work environment and optimizing organizational performance. By addressing these challenges, the training program empowers HR professionals to initiate their careers with confidence and competence, contributing to the overall success of their organizations. Learning Objectives The following are some of the key outcomes in this course: Learn what human resources management means, what HR professionals do, and why effective HR operations are essential to every business's success. Learn all about the recruiting process and five steps to recruit new employees. Explore how to review resumes by learning what resume screening is and how to utilize an effective three-step process for finding top talent. Understand different types of compensation and benefits, and how to adjust compensation for different roles and people. Learn how to take appropriate and constructive disciplinary action. Target Audience Human Resources Professionals. Managers, Team Leaders, Young Professionals

Course Overview Food contamination can be lethal for the human body; therefore, it is crucial to understand and maintain the HACCP system. The HACCP Training Level 2 course is designed with the essential information on HACCP to help you prepare for joining the food business. From this HACCP Training Level 2 course, you will learn the seven core principles of the HACCP system. The course will educate you on microbiological hazards and allergenic hazards. The modules will also include elaborate lessons on chemical and physical dangers. You will acquire a clear understanding of the five steps of the HACCP system. Gradually the course will help you attain the essential skills to reduce food contaminations. The HACCP Training Level 2 course is ideal for establishing a solid foundation on the HACCP system. Enroll in the course and grasp skills that will help you shine in the food industry. Learning Outcomes Familiarize yourself with the fundamentals of the HACCP system Enrich your understanding of microbiological hazards Learn about allergenic, chemical, and physical hazards Understand how to reduce food contamination Deepen your knowledge about the five steps of HACCP Gain an understanding of the seven principles of the HACCP system Who is this course for? This HACCP Training Level 2 course is perfect for people working in the food industry. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The HACCP Training Level 2 course is a useful qualification to possess and would be beneficial for any related profession or industry such as: Restaurant Managers Chefs Food Hygiene Managers Food Safety Consultants Caterer Module 01: Introduction to HACCP and Legislation Introduction to HACCP and Legislation 00:44:00 Module 02: Food Safety Microbiological Hazards Food Safety Microbiological Hazards 00:47:00 Module 03: Food Safety: Allergenic, Chemical & Physical Hazards Food Safety: Allergenic, Chemical & Physical Hazards 00:24:00 Module 04: HACCP Prerequisites, Preliminary Steps and Creation of HACCP System HACCP Prerequisites, Preliminary Steps and Creation of HACCP System 00:22:00 Module 5: The Seven HACCP Principles Explained The Seven HACCP Principles Explained 00:42:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

MAKING YOUR SALES PITCH To persuade a prospective client to make a purchase, you need to make a convincing sales pitch. Your success will depend on your ability to understand your customer's needs, communicate your message and appear confident at all times. This course will teach you how to put together a compelling pitch that will help you build a strong rapport with a prospect and close the deal. It takes you step-by-step through the planning process so you can feel confident when making a pitch. You Will Learn: Why it's normal to feel anxious prior to making a sales pitch and the five steps you should take to ensure you are well-prepared How to speak and stand in a way that conveys quiet confidence and authority What to do if you make a mistake during your sales pitch The five most common mistakes people make when giving a sales pitch and how to overcome them Why it is important to get feedback on your pitch and why it's a good idea to watch other people make sales pitches Benefits of Taking This Course: This course will help you make convincing sales pitches that will give you a better chance of closing a deal This course will teach you what makes for a weak and strong sales pitch, and will therefore enable you to give meaningful feedback to colleagues who ask for your opinion on their selling skills This course will improve your public speaking abilities, which in turn will improve your confidence and make you a more persuasive sales person This course will teach you a number of transferable communication skills, which will be useful in both your professional and personal life

Managing Portfolios: The Most Broken Function in Businesses Today Organizations need to better control their projects and programs, both current and oncoming. This session outlines five steps in defining a portfolio and connects this to project and program lifecycle management. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Looking for a top-notch online course to master workplace professionalism? We are here to help. Our expert-designed Business

Business Etiquette and Professionalism Skills Training is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Business Etiquette and Professionalism Skills Training and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 2 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Principles of Professional Behavior What is Etiquette? 00:05:00 Always Be Your Best 00:12:00 Always Be Your Best When Meeting and Greeting 00:06:00 Interview Etiquette Types of Interviews 00:07:00 Planning for the Interview 00:07:00 During the Interview 00:13:00 Planning and Attending Business Meetings Types of Meetings 00:06:00 Planning Conference Call Meetings 00:10:00 Meal Meetings 00:09:00 Electronic Etiquette Voicemail 00:08:00 Instant Messaging 00:09:00 Multicultural Etiquette Five Steps to Dealing with Diversity 00:13:00

Description: Bad manners and poor etiquette can cost a lot. Because of poor etiquette, you can miss many prosing opportunities. The success of finding a project depends very much on proper etiquette and effective communication. Throughout the Business Etiquette and Professionalism Training course, you will learn the basics of business etiquette and professionalism in the workplace. You will also be familiar with the principles of professional behaviour, interview etiquette and electronic etiquette. Finally, you will be able to know the proper ways of business planning, and the right strategies for conducting a meeting. The purpose of the course is to train you or guide you to know the business etiquette so that you can enhance professionalism in the office environment and can grab the attraction of the [potential customers. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Business Etiquette and Professionalism - Video Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Business Etiquette and Professionalism - Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Principles of Professional Behavior What is Etiquette? FREE 00:05:00 Always Be Your Best 00:12:00 Always Be Your Best When Meeting and Greeting 00:06:00 Interview Etiquette Types of Interviews 00:07:00 Planning for the Interview 00:07:00 During the Interview 00:13:00 Planning and Attending Business Meetings Types of Meetings 00:06:00 Planning Conference Call Meetings 00:10:00 Meal Meetings 00:09:00 Electronic Etiquette Voicemail 00:08:00 Instant Messaging 00:09:00 Multicultural Etiquette Five Steps to Dealing with Diversity 00:13:00 Mock Exam Mock Exam- Business Etiquette and Professionalism - Video Training Course 00:20:00 Final Exam Final Exam- Business Etiquette and Professionalism - Video Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00