2425 Courses delivered On Demand

This course is intended to provide you with the information you needed to understand and spot the signs of drug and alcohol misuse. It covers the legal and social implications for the individual and for your company if you find out an employee is misusing drugs. This course discusses the law, different types of drugs, and policies that can be put in place to protect yourself, your business and your employees.

This course will start with the essentials – defining exactly what we mean by delegation and why it’s so important. It then goes into details about the elements of delegation, overcoming the barriers to delegation, how you can choose which tasks to delegate and who to, the process of delegation and much more.

This course aims to help you write effective objectives that deliver results. It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.

This course covers the many benefits good employee relations can bring to an business. It explains how to build confidence in management, by sharing the company vision, building strong teams and listening to feedback. It examines how a proactive HR presence benefits employee relations. Then looks at the role of employment contracts and the Employee Handbook. The course discusses Performance Management including motivating employees and how best to show your appreciation of their contribution. Finally, it shows you how to deal effectively with complaints, discipline and negativity.

This course is designed for front line data processors and provides a clear introduction to the main elements of the GDPR, including compliance and the consequences of non-compliance. It explains the roles of key players and covers the main categories of personal data and the lawful basis for data processing. Other topics examined include the main Principles of the GDPR and the Rights for Individuals, along with the importance of your Privacy Policy. Finally, there’s important information on data breaches; how to avoid them, what to do if one is discovered and how to file a breach report.

The course starts with some basic definitions and statistics that outline how important running meetings effectively can be. It examines factors that make meetings great, and some practical steps you can take to ensure everything runs smoothly and successful outcomes are achieved. It also covers some of the ways you can handle any problems that may arise. Finally, it looks at different decision-making approaches you can use and finishes off with some notes on keeping a learning log to help you learn and grow, ultimately becoming a more confident and effective participant or chairperson.

Good customer service is at the heart of every successful business. Maintaining high customer service standards can improve your relationships with customers and boost your sales. On the contrary, bad customer service will cost you time, money and even your reputation. This is why it is essential to set clear expectations around customer service in your organisation and develop customer service skills within your team.

Executive Admin and PA Certification Level 3 Course Description: Are you passionate in Executive Admin profession or a PA, then this is the course for you. Engaging and informative course, ideal for the secretaries, PA's and Administration Assistants who are looking to take the next step in their career. For an organization it is as useful as if you have new team members who are starting out in these fields and are looking to expand their knowledge and skills. Organized into 21 comprehensive, yet easy-to-follow modules, the course covers all the key skills that are needed for this career path, including diary management, handling petty cash and customer service. What's Covered in the Course? The following is covered in detail, plus much more: The key responsibilities and duties that your team member will perform as a PA or administrative assistant; How to effectively manage diaries and make business travel arrangements, including scheduling appointments, booking travel and accommodation and cross-referencing information; Tips on writing and composing professional business documents, including letters and e-mails; How to communicate by telephone in an efficient and professional manner; Time management skills and how to improve productivity by effectively prioritizing and delegating, as well as how to plan work in the most efficient manner; Customer service and how to provide the best possible care for both the customers and the stakeholders of the business, as well as how to appropriately deal with customer complaints and liaise with customers at Reception; Dealing with the financial elements of a PA/administrative role, such as how to invoice and handle petty cash; How to proofread and professionally present different types of documents; Tips on how to set up and run an organized filing system, by effectively categorizing and structuring; Working with key office software, such as Microsoft Outlook, PowerPoint, Excel and Word. How to organize and execute meetings, in order to achieve the best results; Tips on how to improve typing and audio skills. What are the Benefits of the Course? - Admin Course Online There are plenty of benefits in taking the Level 3 Executive Admin and PA Certification: The structured certification can help to accelerate the team member's career; As there are no entry requirements, your team member needn't worry about having the right qualifications, in order to apply; Students can study at their own pace, in a place and at a time that suits them; Upon completion of the course, students can print off their own certificate which is recognized by leaders in the industry. Modules: Module 1: Introduction to the PA Course Module 2 : Diary Management Module 3 : Business Letter Writing Module 4 : Composing Faxes, Memorandums and Emails Module 5 : Telephone Skills as a PA Module 6 : Hotel and Travel Arrangements Module 7 : Filing Systems Module 8 : Time Management Skills Module 9 : Invoicing and Petty cash Module 10 : Customer Care Module 11 : Customer Complaints Management Module 12 : Work Planning Module 13 : Document Presentation and Proofreading Module 14 : Confidence Building Module Module 15: Typing and Audio Skills to Proficient Level (or further if you already Touch Type/Audio Transcribe) Module 16: How to Organise Effective Meetings Module 17: How to use Microsoft Outlook Module 18: How to use Excel - the Basics Module 19 : How to use PowerPoint (Basics) Module 20 : Word Processing with Microsoft Word Module 21 : Customer Communication and Reception Skills Estimated learning time: 17 hours The below video describes the Difference Between a Personal Assistant and an Executive Assistant:

Course Description: Everybody love to travel. Travel & tourism industry is not just one of the largest economic sectors but it also enriches the life experience to communities and travelers. This Travel and Tourism certification course from Online Courses Learning is ideal for anyone who is looking to work in the travel industry especially in the United Kingdom. This course is filled with information that will put you on the right path to begin a career in this field. Travel and tourism is a booming industry, and those who wish to travel always require assistance when planning their holiday and travel plans. As you work through this course, you will obtain a full overview of working in the travel and tourism field and how you can even start your own business. Introduction This Travel and Tourism Certification Level 2 is an online course; all of the information is available to you whenever and wherever your require it. You can study at a pace that is comfortable for you, and access the information in the course 24 hours a day. Most people who take the course still work full time, which helps you maintain your current lifestyle whilst working towards achieving your dreams. To access the course, you will require a device that allows you to access the internet, and not only can you see the course, you can also use the online support feature. Furthermore, you will find the course to be incredibly easy to go through thanks to the individual modules. When completing the course, you must pass a multiple choice test, and you will then be awarded your certification. We can post this to you for an additional cost, or you can download and print it at home. What You Will Learn The Travel and Tourism course will give you a full overview of working in the travel and tourism industry, and it will fully prepare you for your new career. The course covers the following: An introduction to travel and tourism Customer services in the travel and tourism industry Developing your career in the travel and tourism industry The different sectors of the travel and tourism industry Understanding why people need the travel and tourism industry Promoting travel and tourism services Planning and development in the tourism industry Ecotourism, short haul and long haul destinations Domestic tourism in the UK How to deal with issues within the travel and tourism industry Benefits of the Travel and Tourism Certification course When you work towards earning your travel and tourism certification online, you will find a number of benefits. These include the following: You can study from anywhere there is an internet connection, and you can study at a time that is convenient for you. You can also study at a pace that is comfortable for you. There is no time limit, so if it takes you days or months, you can still complete the course. You can study from any device including a tablet, PC or mobile phone. There are easily manageable modules, which help to make studying an enjoyable experience. Online support is available to help you stay on track. Access to a comprehensive syllabus, which helps you to stay on the fast track while learning how to become a travel and tourism expert. Improving your prospects when applying for work in the field. When completing the course, you receive a certification that is respected in the industry. A pricing structure that is affordable. Course Modules: Module 1: Introduction to the Concept of Travel and Tourism Module 2 : Customer Service within the Tourism Industry Module 3 : Career Development within the Industry Module 4 : Sectors in the Industry Module 5 : The Fundamentals of Tourism Management Module 6 : Understanding the Reasons for Travel and Tourism Module 7 : Travel and Tourism Promotion Module 8 : Social Media and Tourism Module 9 : Understanding Tourism Policy and Strategy Module 10 : Tourism Planning and Development Module 11 : The Emergence of Ecotourism Module 12 : Long and Short Haul Destinations Module 13 : Domestic Tourism & the UK Market Module 14 : Current Trends in the Travel Industry Module 15: Travel and Tourism Issues to Contend With  In the below video, you will see the fundamentals of travel industry

Description: Customer service is the assistance provided by a business or company to clients who are interested in their products and services. This is very crucial in any business since this will show your customers and potential clients how you will help them to keep their satisfaction even after their purchases have been made. To become an expert in customer service, you need to have skills in communication which this course will provide. Learn both communication and customer service skills in this complete course that will help you provide your customers with the best customer service they could ever ask for. Who is the course for? Business professionals who want to maintain their integrity through customer service People who are interested in learning more about communication and customer service Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Customer Service Bundle Course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Basics of Customer Service Customer Service and Retention Templates 01:00:00 Customer Service & Retention Checklist 01:00:00 Customer Service Checklist 01:00:00 Providing Customer Service First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Customer Service Bundle Course 00:30:00 Final Exam Final Exam- Customer Service Bundle Course 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00