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Whether you're new to support engineering or looking to sharpen your communication edge, this course covers the essentials every support professional should know. From managing interoffice calls and voicemail to mastering written business communication, you'll gain a well-rounded understanding of how to navigate internal and external communication channels effectively. Each module has been developed to help support engineers handle phone interactions, manage internal dealings, solve problems under pressure, and organise their workload with confidence. You’ll explore topics like customer relationship management, record keeping, invoicing, and even scheduling, with an emphasis on clarity, precision, and professionalism. Whether it's inbound queries, outbound updates, or navigating a tricky conversation with a tough caller, this course offers structured guidance tailored to the everyday responsibilities of support engineers. It's ideal for those seeking to fine-tune their communication, planning, and organisational capabilities in a business environment. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Essential Training for Support Engineers training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Essential Training for Support Engineers training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Take your knitting skills to new heights with our Intermediate On-Demand Knitting Course, perfect for those ready to expand their craft while nurturing their wellbeing. Led by an experienced tutor who brings a wealth of knowledge and creativity to each lesson, this course offers detailed, step-by-step video tutorials on advanced techniques, intricate patterns, and more challenging projects. Ideal for knitters who have mastered the basics, you'll learn to create more complex and beautiful pieces, all while enjoying the calming and meditative benefits of knitting. Enhance your skills, boost your creativity, and experience the therapeutic joy of knitting with this comprehensive and inspiring course.

Unlock the exciting potential of laser cutting and engraving with our Beginner On-Demand Course, perfect for those looking to start a new hobby or even launch a creative business. Guided by an experienced tutor, this course provides step-by-step video tutorials that introduce you to the basics of laser technology, from setting up your machine to designing and crafting stunning projects. Whether you’re interested in making personalised gifts, unique home décor, or custom products, this course will equip you with the skills and confidence to bring your ideas to life. Start your journey into the world of laser cutting and engraving today, and open the door to endless creative possibilities

The Crime Analysis Training Course is crucial in the modern world for understanding and combating crime effectively. With modules covering a broad spectrum-from the criminal justice system in England and Wales to crime mapping and cyber security-this comprehensive course equips learners with essential skills for thorough crime analysis. As crime becomes more sophisticated, the need for proficient crime analysts grows, making this training indispensable. Crime analysis skills not only enhance law enforcement capabilities but also open numerous job opportunities in the UK, where crime analysts earn an average salary of £30,000 to £40,000 annually. The advantages of this course are manifold: it prepares individuals for a sector experiencing steady growth, with a projected increase of 5% to 7% in demand for crime analysts over the next decade. Learning crime analysis provides expertise in areas such as tactical and strategic crime analysis, criminal profiling, and the use of technology in criminal intelligence, making graduates valuable assets to any law enforcement or private security organization. The Crime Analysis Training Course thus plays a pivotal role in modern criminal justice, ensuring professionals are well-equipped to anticipate, analyze, and address criminal activity. Key Features: CPD Certified Crime Analysis Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Crime Analysis Module 02: The Criminal Justice System in England and Wales Module 03: Classification of Crime Module 04: Crime Scene Module 05: Crime Mapping Module 06: Tactical Crime Analysis Module 07: Strategic and Administrative Crime Analysis Module 08: Criminal Behaviour and Psychology Module 09: Financial and Environmental Criminology Module 10: Criminal Justice Module 11: Criminal Profiling: Science, Logic and Metacognition Module 12: Phases of Profiling Module 13: Criminal Intelligence Analysis Module 14: Technology in Criminal Intelligence Analysis Module 15: Research Method and Statistics in Crime Analysis Module 16: Policing and Cyber Security Module 17: Forecasting Future Occurrences and Prediction Learning Outcomes: Analyze crime patterns using strategic and tactical methodologies effectively. Apply criminal psychology principles to understand offender behaviour patterns. Utilize crime mapping techniques for spatial analysis and prediction. Conduct thorough crime scene investigations adhering to legal protocols. Employ technology and research methods for advanced crime analysis. Develop forecasting models to predict future criminal occurrences accurately. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Crime Analysis Training course is accessible to anyone eager to learn more about this topic. Through this Crime Analysis Training course, you'll gain a solid understanding of Crime Analysis Training. Moreover, this course is ideal for: Law enforcement professionals seeking advanced crime analysis skills. Criminology students aiming for specialised knowledge in crime analysis. Criminal justice professionals interested in crime prevention and intervention. Data analysts looking to apply their skills in crime investigation. Psychology graduates keen on understanding criminal behaviour for analysis. Requirements There are no requirements needed to enrol into this Crime Analysis Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Crime Analysis Training course. Career path After finishing this Crime Analysis Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Crime Analysis Training are: Crime Analyst - £25K to £40K/year. Intelligence Analyst - £30K to £50K/year. Forensic Psychologist - £35K to £55K/year. Financial Crime Investigator - £30K to £45K/year. Cyber Security Analyst - £35K to £60K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Learning Computer Programming has never been so easy! Do you want ot learn codes and create your own software? Get this course to learn about coding and become a Programmer. Learn the different coding languages and have a career in one of the most demanding jobs at this moment in time. A computer programmer creates the code for software applications and operating systems. After a software developer designs a computer program, the programmer writes code that converts that design into a set of instructions a computer can follow. He or she tests the program to look for errors and then rewrites it until it is error-free. The programmer continues to evaluate programs that are in use, making updates and adjustments as needed. This course teaches you all the roles and responsibilities you will take as a computer programmer and how to deal with each one of them. It will also teach you about coding which essential for any prospective computer programmer. Course Highlights Certified Computer Programming Skills Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Certified Computer Programming Skills Training into 33 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 4 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Certified Computer Programming Skills Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Certified Computer Programming Skills Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Certified Computer Programming Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Computer Programming at a Glance COMPUTER PROGRAMMING AT A GLANCE 01:00:00 UNDERSTANDING THE LANGUAGE OF THE COMPUTER 00:30:00 Choosing a Language 00:30:00 Basic Programming Language BASIC Programming Language 01:00:00 Getting Started with BASIC Programming Language 01:00:00 BASIC Overview of BASIC Components 01:00:00 BASIC Special Variables 01:00:00 BASIC Probability Functions 01:00:00 Filtering the Data Set or Splitting the Data Set 01:00:00 DATA Blocks 01:00:00 DELETE Statement 01:00:00 FOR...NEXT Statement 01:00:00 IF. . . THEN Statement 01:00:00 PHP Programming Welcome to the world of programming! FREE 00:30:00 Getting Started FREE 01:00:00 Let's Start Coding! 01:00:00 PHP Strings 01:00:00 PHP Variables 01:00:00 Useful Variables 00:30:00 PHP Includes & Problem Solving 01:00:00 Tip When Creating Inc Pages 00:30:00 Redirecting Using PHP 00:30:00 Multiple Conditions 01:00:00 PHP Arrays 01:00:00 PHP Loops 01:00:00 Note on PHP Math Functions: 00:30:00 Functions 01:00:00 PHP Sessions 00:30:00 Cookies 01:00:00 Introduction to MySQL 01:00:00 Making The Connection 01:00:00 Inserting Data 01:00:00 Deleting / Removing Data 00:15:00

Are you looking to improve your current abilities or make a career move? Our unique Conflict Management course might help you get there! Expand your expertise with high-quality training - study the Conflict Management course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Conflict Management online training course. This Certificate in Conflict Management at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPD QS (with 120 CPD points) to make your skill development & career progression more accessible than ever! The Conflict Management course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Conflict Management course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Conflict Management course. This Conflict Management training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Conflict Management Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another certificate accredited by CPDQS after completing the Conflict Management course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Conflict Management course: Introduction Understand the Keys to Conflict How Misunderstandings Arise... and the Solution Personality Types in Conflict Escalation of Conflict De-escalating Conflict Closing Section Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Certificate in Conflict Management at QLS Level 3 course exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Conflict Management course. This course is open to everybody. Certificates Certificate of completion Digital certificate - £10

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Bicycle Mechanic course might help you get there! Expand your expertise with high-quality training - study the Bicycle Mechanic course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Bicycle Mechanic online training course. The Bicycle Mechanic course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Bicycle Mechanic course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This Bicycle Mechanic training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card!(£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Bicycle Mechanic course: Module 1: Know Your Bike Module 2: Regular Bicycle Maintenance Module 3: Tyre Module 4: The Wheels Module 5: The Brakes Module 6: Saddles & Seat Posts Module 7: The Chain Module 8: The Steering System Module 9: Gears Module 10: Pedals and Drivetrain Module 11: Suspension Assessment Process Once you have completed all the modules in the Bicycle Mechanic course, you can assess your skills and knowledge with an optional assignment. Certificate of Completion The learners have to complete the assessment of this Bicycle Mechanic course to achieve the CPDQS accredited certificate. Digital Certificate: £10 Hard Copy Certificate: £29 (Inside UK) Hard Copy Certificate: £39 (for international students) CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Bicycle Mechanic course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career.

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Paediatric Dentistry course might help you get there! Expand your expertise with high-quality training - study the Paediatric Dentistry course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Paediatric Dentistry online training course. The Paediatric Dentistry course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Paediatric Dentistry course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This Paediatric Dentistry training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card!(£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. Paediatric Dentistry Module 01: Paediatric Dentistry Module 02: General Dentistry Instruments Module 03: Dental Office Management Module 04: Oral Diagnosis, Treatment Planning, and Dental Terminology Module 05: General Handling and Safety of Dental Materials in the Dental Office Module 06: Infection Control and Instruments Module 07: Dental Radiology Module 08: Standards of Dental Practice in the UK Assessment Process Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Paediatric Dentistry course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Certificates CPDQS Accredited Certificate Digital certificate - £10 CPDQS Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Study Sales Training Level 1 with a comprehensive syllabus, high-quality study materials, unlimited tutor support and earn an endorsed Certificate of Achievement from Regulated Awarding Body. Are you looking to become a confident salesperson? Want to build meaningful sales relationships with clients and potential customers? This accredited qualification is best suited to aspiring sales representatives or existing sales professionals seeking to build sales relationships with clients initially and gradually maintain and improve upon those relationships. One of the fundamental aspects of sales is relationship building. In this course, you will discover the appropriate knowledge and understanding of tactics that help you be successful in sales and build long-term professional relationships with potential customers or clients. Enrol in this course today with no entry-requirements or formal qualifications, and take your steps towards a rewarding career in sales! Learning Objectives The primary learning objectives of this accredited Sales Training Level 1 is to develop your knowledge further by equipping discerning insights into balancing the need to make a sale with the need to build a robust, long-lasting relationship with the customers. This accredited course gradually leads you through practical skills, advice and knowledge for building successful relationships in sales. Upon successful completion of this Sales Training Level 1, you will benefit from a range of unique skills, expertise and knowledge, including: Understanding why you need to put the clients' best interests at the forefront of your mind Be mindful of the benefits of developing a support network of connections Learn how to employ communication techniques to build your network Develop the essential interpersonal skills and practice them in real life scenarios Understand how building relationships can boost your sales and improve business base Identify the key elements in strong working relationships Explore the inherent facts that influence people in forming relationships The crucial steps to effectively strengthen your customer relationships Who is this Course for? Sales Training Level 1 is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Sales Training Level 1 Course Overview 00:15:00 Focusing on Your Customer 00:15:00 What Influences People in Forming Relationships? 00:30:00 Disclosure 00:15:00 How to Win Friends and Influence People 00:15:00 Communication Skills for Relationship Selling 01:00:00 Non-Verbal Messages 00:30:00 The Handshake 00:30:00 Small Talk 00:15:00 Networking 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Supporting pupils with special educational needs (SEN) requires more than empathy—it demands structured coordination, insightful leadership, and confident communication across an entire school setting. This CPD Accredited SENCO course offers a detailed look into the role of the Special Educational Needs Coordinator, exploring how SENCOs shape policies, guide teaching practices, and work collaboratively with staff, families, and external agencies. From developing inclusive strategies to navigating administrative duties, each module addresses the SENCO's influence on learning outcomes and school-wide support systems. Whether you're preparing to take on this responsibility or seeking to refine your existing approach, this course provides the knowledge needed to lead with clarity and purpose in today’s education landscape. Course Curriculum: Module 1: Introduction to SEN Co-ordination Module 2: The SENCO Role in Policy and Practice Module 3: Roles and Responsibilities within whole School SEN Co-ordination Module 4: Supporting Teaching and Learning Module 5: The SENCO and the Senior Leadership Team Module 6: Supporting Colleagues and working with Professionals and Organisations beyond the School Module 7: Developing Relationships with Pupils and Parents Module 8: SENCO's Role in Leading and Managing SEND Administration Module 9: Challenges and Opportunities Module 10: Developing Inclusive Practice and the Future SENCO Role Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The SENCO - Special Educational Needs Coordination - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our SENCO - Special Educational Needs Coordination - CPD Accredited training.