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Course Description Get instant knowledge from this bite-sized Safeguarding Vulnerable Adults: Part 2 course. This course is very short and you can complete it within a very short time. In this Safeguarding Vulnerable Adults: Part 2 course you will get fundamental ideas of safeguarding vulnerable adults, the key understanding of the Importance of communication in care and so on. Enrol in this course today and start your instant first step towards learning about the policy, roles and responsibilities of safeguarding vulnerable adults. Learn faster for instant implementation. Learning outcome  Understand the Importance of communication in care Deepen your understanding of sharing information and responding to a disclosure Have an in-depth understanding of how to report your concern Learn about the policy, roles and responsibilities of safeguarding vulnerable adults How Much Do Senior Care Assistants Earn? Senior - £26,000(Appx.) Average - £22,000(Appx.) Starting - £18,000(Appx.) Requirement Our Safeguarding Vulnerable Adults: Part 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Safeguarding Vulnerable Adults: Part 2 Module 01: Safeguarding Vulnerable Adults Policy, Roles and Responsibilities 00:30:00 Module 02: Understanding the Importance of Communication in Care 00:21:00 Module 03: Sharing Information and Responding To a Disclosure 00:35:00 Module 04: Reporting Your Concern 00:28:00 Assignment Assignment - Safeguarding Vulnerable Adults: Part 2 00:00:00

The 'Feline Behaviour and Psychology Diploma Level 3' course provides a comprehensive understanding of domesticated and feral cats' behavior and psychology. Participants will explore various aspects, including communication, stress, sleeping habits, hunting instincts, reproduction, and common feline behaviors. Additionally, the course covers topics like cat emotions, body language, multi-cat households, and essential care guidelines. Learning Outcomes: Understand the domestication of cats and the origins of their behaviors. Recognize feline body language and communication cues to interpret their emotions and needs. Identify common feline behaviors and understand the reasons behind behaviors like purring, scratching, and hissing. Learn about feline needs, including feeding, reproduction, and controlling obesity. Gain insights into managing cat behavior, preventing conflicts in multi-cat households, and ensuring the safety of feline companions. Explore the care of pregnant cats and kittens, as well as considerations for neutering and family planning for felines. Acquire knowledge about cat law and essential guidelines for bringing a new cat home. Develop an understanding of when to seek professional help and make difficult decisions in managing feline behavior and health. Why buy this Feline Behaviour and Psychology Diploma Level 3? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Feline Behaviour and Psychology Diploma Level 3 there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Feline Behaviour and Psychology Diploma Level 3 course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Feline Behaviour and Psychology Diploma Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Feline Behaviour and Psychology Diploma Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Feline Behaviour and Psychology Diploma Level 3 is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Domestication of Cats Domestication of Cats 00:10:00 Module 02: Communication & Stress According to Origin Communication & Stress According to Origin 00:08:00 Module 03: Sleeping & Toileting According to Origin Sleeping & Toileting According to Origin 00:07:00 Module 04: Hunting & Drinking Water According to Origin Hunting & Drinking Water According to Origin 00:06:00 Module 05: Reproduction & Disease According to Origin Reproduction & Disease According to Origin 00:06:00 Module 06: Another Type of Cats - Feral Cats Another Type of Cats - Feral Cats 00:09:00 Module 07: Understanding Feline Body Language Understanding Feline Body Language 00:17:00 Module 08: Understanding Common Behaviour Understanding Common Behaviour 00:21:00 Module 09: Understanding Cat Communication Understanding Cat Communication 00:20:00 Module 10: Types of Feline Need Types of Feline Need 00:11:00 Module 11: Do Cats Feel Love and Other Human Emotions? Do Cats Feel Love and Other Human Emotions 00:13:00 Module 12: How Smart Are Cats? How Smart Are Cats 00:09:00 Module 13: Why Do Cats Hiss? Why Do Cats Hiss 00:03:00 Module 14: Why Do Cats Purr? Why Do Cats Purr 00:07:00 Module 15: Why Do Cats Rub Against Things? Why Do Cats Rub Against Things 00:07:00 Module 16: Why Do Cats Scratch Things? Why Do Cats Scratch Things 00:06:00 Module 17: Why Do Cats Play with Their Prey? Why Do Cats Play with Their Prey 00:05:00 Module 18: Why Do Some Cats Become Anxious or Phobic? Why Do Some Cats Become Anxious or Phobic? 00:10:00 Module 19: Why Do Cats Roll on Their Backs to Greet People? Why Do Cats Roll on Their Backs to Greet People 00:03:00 Module 20: Why Do Cats 'Sulk'? Why Do Cats 'Sulk' 00:04:00 Module 21: Why Do Cats Knead or Paddle with Their Paws? Why Do Cats Knead or Paddle with Their Paws 00:03:00 Module 22: Why Does a Male Cat Bite a Female's Neck While Mating? Why Does a Male Cat Bite a Female's Neck While Mating 00:03:00 Module 23: Why Do Mother Cats Move Kittens? Why Do Mother Cats Move Kittens 00:06:00 Module 24: Why Do Some Cats Howl, Especially at Night? Why Do Some Cats Howl, Especially at Night 00:10:00 Module 25: Cats and the Law Cats and the Law 00:08:00 Module 26: Bringing Your New Cat Home Bringing Your New Cat Home 00:19:00 Module 27: Feeding and Controlling Obesity Feeding and Controlling Obesity 00:27:00 Module 28: Managing Your Cat's Behaviour Managing Your Cat's Behaviour 00:40:00 Module 29: Keeping Your Cat Safe Keeping Your Cat Safe 00:34:00 Module 30: Neutering - Family Planning for Felines Neutering - Family Planning for Felines 00:15:00 Module 31: Pregnant Cats, Birth and Care of Young Kittens Pregnant Cats, Birth and Care of Young Kittens 00:40:00 Module 32: Cats Living Together Cats Living Together 00:18:00 Module 33: How to Prevent Cat Conflicts in Multi-cat Households How to Prevent Cat Conflicts in Multi-cat Households 00:10:00 Module 34: When to Let Go When to Let Go 00:11:00 Assignment Assignment - Feline Behaviour and Psychology Diploma Level 3 00:00:00

When You're Still Someone’s Child: CBT for Adult Clients Navigating Parental Relationships This course is aimed at therapists who want to support their adult clients deal with their own parents. With adults living longer than ever in history, it is more common now for adults to still have live ongoing relationships with one or both parents. This Adult-Childhood can impact of the adult's wellbeing in positive and negative ways. While most traditional psychological models assume that the experience of a relationship with parents ends in the 20s, the demographic reality is that many adults have relationships with one or more of their parents into their 40s 50s and beyond. This unique course will highlight the key psychology and practical aspects of a older adult having to engage with, navigate and ideally benefit from, relationships with their parents. Module 1: Understanding the Lifelong Impact of Parent-Child Dynamics Explore how early attachment patterns influence adult relationships with parents. Distinguish between secure, anxious, avoidant, and disorganised patterns. Examine the continuity and plasticity of attachment into adulthood. Module 2: Identifying Core Beliefs and Maladaptive Schemas Introduce common schemas (e.g., defectiveness, emotional deprivation, subjugation). Link schema development to early parental interactions. Show how these schemas drive current cognitive and emotional responses. Module 3: The Role of Trauma and Emotional Memory Identify the difference between developmental trauma and event trauma. Discuss how implicit memory and emotional flashbacks can get triggered by parents. Integrate trauma-informed CBT approaches for safety and pacing. Module 4: Present-Focused CBT: Working with Triggers and Patterns Use the 5-areas model to explore current conflict or distress with parents. Teach clients to spot triggering behaviours and automatic thoughts. Focus on shifting from reactive patterns to responsive behaviour. Module 5: Acceptance, Defusion, and Values-Based Work (ACT Integration) Use defusion techniques to create distance from painful schema-driven thoughts. Explore values around family, identity, and boundaries. Help clients make values-consistent choices even amid difficult emotions. Module 6: Assertiveness, Boundaries, and Communication Teach assertive communication skills tailored to parent-child power dynamics. Practice scripts for common scenarios (criticism, guilt trips, emotional withdrawal). Address fear of retaliation, rejection, or guilt associated with setting boundaries. Module 7: Moving Forward with Clarity and Compassion Support clients in redefining the meaning of "connection" or “closure.” Explore grief, forgiveness, and limits of change within the parent. Build a personalised maintenance and relapse prevention plan.

Description: Customer Service and Relation Management Diploma This Diploma in Customer Service and Relation Management aims to address the development of service industries and the need for customer-supplier relationship. This program equips one with knowledge and skills related to service marketing, customer service, customer relationship management, service design, service quality management, etc. Customer Relationship Management (CRM) is a business strategy for maximizing shareholder value through acquiring, enhancing and retaining desired customers. This course will examine the concepts, processes and technologies an organization uses to achieve superior performance through client intelligence. Aligning business activities around the client creates an opportunity to collect an extensive quantity of client-related descriptive and behavioural data, which shall be very useful. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service and Relation Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience or qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service and Relation Management Diploma is fully compatible with any kind of device. Whether using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication 00:13:00 Electronic Communication 00:19:00 Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals FREE 00:10:00 Energy Distribution 00:09:00 Time Logs 00:11:00 Personal World View 00:10:00 Strengths 00:09:00 A Building Your Toolbox 00:10:00 Establishing Your Action Plan 00:11:00 Customer Service What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing Your Script 00:45:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Who are Your Customers? 00:15:00 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Customer Relationship Management Training Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two: The Importance of Safety 00:15:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Customer Service and Relation Management Diploma 00:20:00 Final Exam Final Exam - Customer Service and Relation Management Diploma 00:20:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00

Overview According to Wikipedia, 'First aid is the first and immediate assistance given to any person with either a minor or serious illness or injury, with care provided to preserve life, prevent the condition from worsening, or to promote recovery until medical services arrive. First aid is generally performed by someone with basic medical training.'The explanation mentioned above states firmly that first aid skills can save lives. But for that, you should have completed the basic medical training. We often see in our workplaces that first aid skills play an important role in damage control. If you want to become a first aider, you can earn up to £24,000 annually.Our First Aid at Work online course covers topics of primary and secondary surveys, dealing with fractures and dislocations, CPR and many more essential aspects of first aid at work. Don't waste your time if you have decided already to choose this career. Enrol today! What Can You Expect From The Course? Life-Saving Skillsness. Emergency Preparedness. Confidence In First Aid Application. Effective Team Collaboration. Reduction And Injury Prevention. Compliance With Workplace Regulations. Improved Employee Well-Being. Enhanced Workplace Productivity. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this First Aid at Work. It is available to all students, of all academic backgrounds. Requirements Our First Aid at Work is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path This First Aid at Work will help you gain all the necessary theoretical knowledge to excel in the relevant field. Enrol on our course now and get started on the journey of taking your career to the next level. Course Curriculum 2 sections • 13 lectures • 05:13:00 total length •Introduction to Workplace First Aid: 00:34:00 •Legal Framework for Workplace First Aid: 00:29:00 •Incident Management at Work: 00:34:00 •Primary Survey: 00:20:00 •Secondary Survey: 00:21:00 •Basic First-Aid Techniques: 00:38:00 •Dealing With Fractures and Dislocations: 00:19:00 •Secondary Illness Loss of Responsiveness and CPR: 00:18:00 •Secondary Illness Breathing Problems: 00:17:00 •Secondary Illnesses and Injuries: 00:27:00 •Dealing with Minor Injuries at the Workplace: 00:42:00 •Call for an Emergency: 00:14:00 •Assignment - Workplace First Aid Diploma: 00:00:00

Overview Be the first person to act in an emergency and help preserve the life of an individual in a crisis as a fully trained First Aider. This First Aid Training course delivers all the essential skills and information that you'll need to know when providing emergency medical treatment. There is always a gap between the act of dialling '999', and the emergency services arriving, but you can provide critical support at this time and help save lives. You will be taught all the crucial procedures needed in an accident, including the treatment of cuts, wounds, shock, distress, bone-fractures, fainting, breathing problems and much more. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this First Aid Training. It is available to all students, of all academic backgrounds. Requirements Our First Aid Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 13 lectures • 05:13:00 total length •Introduction to Workplace First Aid: 00:34:00 •Legal Framework for Workplace First Aid: 00:29:00 •Incident Management at Work: 00:34:00 •Primary Survey: 00:20:00 •Secondary Survey: 00:21:00 •Basic First-Aid Techniques: 00:38:00 •Dealing with Minor Injuries at the Workplace: 00:42:00 •Secondary Illness Loss of Responsiveness and CPR: 00:18:00 •Secondary Illness Breathing Problems: 00:17:00 •Secondary Illnesses and Injuries: 00:27:00 •Dealing With Fractures and Dislocations: 00:19:00 •Call for an Emergency: 00:14:00 •Assignment - First Aid Complete Training: 00:00:00

Overview This comprehensive course on First Aid at Work | Online Course will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This First Aid at Work | Online Course comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this First Aid at Work | Online Course. It is available to all students, of all academic backgrounds. Requirements Our First Aid at Work | Online Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 14 sections • 14 lectures • 06:54:00 total length •Introduction to Workplace First Aid: 00:38:00 •Incident Management at Work: 00:31:00 •Primary & Secondary Survey: 00:38:00 •Basics of First Aid: 00:35:00 •Chronic Medical Diseases: 00:18:00 •Critical Injuries & Relevant Response: 00:23:00 •Environmental Injuries & Aid: 00:34:00 •Minor Injuries & Relevant Response: 00:35:00 •Dealing With Fractures and Dislocations: 00:21:00 •CPR, AED & Choking Treatment for Infants: 00:35:00 •CPR, AED & Choking Treatment for Children: 00:35:00 •CPR, AED & Choking Treatment for Adults: 00:32:00 •Call for an Emergency: 00:21:00 •Legal Framework for Workplace First Aid: 00:18:00

Overview This comprehensive course on First Aid Hacks at Workplace | Online Course will deepen your understanding on this topic.After successful completion of this course you can acquire the required skills in this sector. This First Aid Hacks at Workplace | Online Course comes with accredited certification, which will enhance your CV and make you worthy in the job market.So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this First Aid Hacks at Workplace | Online Course. It is available to all students, of all academic backgrounds. Requirements Our First Aid Hacks at Workplace | Online Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 11 sections • 11 lectures • 01:00:00 total length •Introduction to First Aid at Work: 00:08:00 •Laws and Legislation Involved: 00:06:00 •Handling Incidents at Work: 00:07:00 •Primary Surveys and CLAP: 00:04:00 •Secondary Surveys: 00:06:00 •Essential Techniques in First Aid: 00:06:00 •Dealing with Minor Injuries: 00:05:00 •Dealing with Unconsciousness and Providing CPR: 00:06:00 •Breathing Problems and Aid: 00:05:00 •Secondary Injuries and Treatment: 00:07:00 •Additional Reading Materials - First Aid Hacks at Workplace: 7 days

Overview This comprehensive course on Dealing with Conflict at Work will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Dealing with Conflict at Work comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Dealing with Conflict at Work. It is available to all students, of all academic backgrounds. Requirements Our Dealing with Conflict at Work is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 8 sections • 23 lectures • 01:26:00 total length •Welcome to the Course: 00:03:00 •What are Conflict and Conflict Management?: 00:03:00 •The Rational and Irrational Sources of Conflict: 00:03:00 •The Effects of Respect on Conflict: 00:04:00 •How to Use Respect to Help Resolve Conflict: 00:05:00 •How Communication Works: 00:05:00 •How we listen: The Four Listening Levels: 00:05:00 •How to Listen Well: 00:04:00 •How Personality Types Conflict: 00:02:00 •How Specific Personalities Clash at Work: 00:04:00 •How to Avoid Personality Clash: 00:02:00 •Resistance: It's Not Conflict yet.: 00:02:00 •The Onion Model of Resistance: 00:07:00 •The Signs of Conflict Escalation: 00:03:00 •The Strategies for Handling Conflict: 00:06:00 •Conflict De-escalation Process: 00:03:00 •Conflict Handling Modes - The Thomas-Kilmann Model: 00:02:00 •The Five Thomas-Kilmann Modes: 00:06:00 •Getting Help from a Third Party: 00:05:00 •How to Recover from a Broken (Professional) Relationship: 00:05:00 •Good Conflict and Bad Conflict: 00:04:00 •The Secret to Avoiding Conflict: 00:03:00 •Assignment - Dealing with Conflict at Work: 00:00:00

Overview This comprehensive course on Online Workplace First Aid Level 3 Course will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Online Workplace First Aid Level 3 Course comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Online Workplace First Aid Level 3 Course. It is available to all students, of all academic backgrounds. Requirements Our Online Workplace First Aid Level 3 Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 17 sections • 17 lectures • 08:08:00 total length •Introduction to Workplace First Aid: 01:03:00 •Legal Framework for Workplace First Aid: 00:34:00 •Incident Management at Work: 00:38:00 •Primary Survey: 00:23:00 •Secondary Survey: 00:29:00 •Basic First-Aid Techniques: 00:44:00 •Dealing with Minor Injuries at Workplace: 01:09:00 •Secondary Illness: Loss of Responsiveness and CPR: 00:20:00 •Secondary Illness: Breathing Problems: 00:20:00 •Secondary Illnesses and Injuries: 00:35:00 •Dealing With Fractures and Dislocations: 00:17:00 •Call for an Emergency: 00:11:00 •Classifications and Abbreviations Every First Aider Should Know: 00:19:00 •Emergency Management for a First Aider: 00:22:00 •Things to Keep in Mind for a First Aider: 00:19:00 •Appointed Persons in the Workplace First Aid: 00:25:00 •Assignment - Online Workplace First Aid Level 3 Course: 00:00:00