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47410 Courses delivered On Demand

Travel Agent - CPD Accredited Course

5.0(14)

By Training Express

The travel and tourism industry is a dynamic global sector shaped by customer expectations, market trends, and international developments. Our Travel Agent - CPD Accredited Course offers a detailed look into the profession, from tourism products and marketing to customer service and crisis management. Whether it's understanding the post-COVID travel landscape or the impact of Brexit on travel regulations, each module is designed to reflect the evolving nature of the sector. This course gives learners a structured route into the travel trade, focusing on the essentials of travel retailing, transport management, communication, and sustainable tourism. It blends theoretical insight with current industry knowledge, preparing learners to support clients effectively in planning memorable, well-organised trips. With a strong focus on customer satisfaction and emerging global issues, this course is ideal for anyone looking to pursue or expand a career in the travel and tourism field. Still not convinced? Take a glimpse of the key benefits you'll get with - Lessons prepared in collaboration with Professionals User-friendly Learner Management System (LMS) Syllabus designed in line with the standards of the UK Education System Updated Study Materials focusing both on Knowledge and Skill based training Guidance to expand in 'a' territory and move forward with Travel Agent profession Free Assessment to test learners' knowledge and skills Course Curriculum: Module 01: Introduction to Travel and Tourism Module 02: Tourism Products and Services Module 03: Tour Operating and Travel Retailing Module 04: Marketing in Travel and Tourism Module 05: Developing Communication Skills Module 06: Customer Service and Satisfaction Module 07: Crisis and Visitor Attraction Management Module 08: Transport Management Procedure Module 09: Tourism in the New Normal World/ Post COVID Travel Destinations Module 10: Sustainable Tourism Module 11: Public Awareness Campaigns Module 12: Brexit and its Impact on Tourism Industry Module 13: Travel and Tourism Issues to Contend with Module 14: Human Resource Management in Travel Industry Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing the Travel Agent - CPD Accredited course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Travel Agent - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Travel Agent - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Travel Agent - CPD Accredited training.

Travel Agent - CPD Accredited Course
Delivered Online On Demand1 hour
£23

Complete Makeup Artistry Course

By Course Cloud

Course Overview Learn how to apply cosmetics in a professional capacity and create different looks on different faces with this Complete Makeup Artistry Course. Using makeup in innovative and refreshing ways can transform an individual's appearance and sometimes their perspective. Whether you are a beginner or looking to level up your skills, you will find everything you need here to become an accomplished makeup artist and make your mark in this lucrative sector. This Makeup tutorial is aimed at those with all levels of knowledge or experience of applying beauty and cosmetic products on different skin tones, eye shapes & face shapes. You will learn how to keep equipment and tools safe and sanitised, as well as be able to store and maintain top-quality makeup products. Advancing from beginner's guidance to professional tips, you will be taught every aspect of makeup techniques from foundations to skin preparation and from smoky eyeliner to glamorous looks to make someone the star of a special event.  This best selling Complete Makeup Artistry Course has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Complete Makeup Artistry Course is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Complete Makeup Artistry Course is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Complete Makeup Artistry Course is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Complete Makeup Artistry Course, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Complete Makeup Artistry Course will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Complete Makeup Artistry Course to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Complete Makeup Artistry Course
Delivered Online On Demand
£25

Leadership, Personal Development with CV Writing and Job Searching

4.7(47)

By Academy for Health and Fitness

***24 Hour Limited Time Flash Sale*** Leadership, Personal Development with CV Writing and Job Searching Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Empower your career journey with our comprehensive bundle of Leadership, Personal Development, CV Writing and Job Searching courses. Featuring eight compelling courses, this bundle is designed to instil a robust theoretical foundation in key areas that influence professional growth. The trio of QLS-endorsed courses include Diploma in Leadership, Personal Development, and CV Writing and Job Searching, and on completion of each, you'll receive a prestigious hardcopy certificate. Enhance your professional arsenal further with our 5 CPD QS accredited courses, covering Personal and Networking Skills, Ethical Leadership, Leadership Success foundations, Leadership and Negotiation Skills Development, and a Job Interview Masterclass. Be it effective leadership, personal growth, or job search mastery, this course bundle delivers a holistic learning experience. Key Features of the Leadership, Personal Development with CV Writing and Job Searching Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Leadership, Personal Development with CV Writing and Job Searching bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Diploma in Leadership QLS Course 02: Personal Development QLS Course 03: CV Writing and Job Searching 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Personal and Networking SkillsCourse 02: The Principles of Ethical LeadershipCourse 03: Building a Foundation for Leadership SuccessCourse 04: Foundations of Leadership and Negotiation Skills DevelopmentCourse 05: Job Interview Masterclass In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV WritingCourse 02: Job Search SkillsCourse 03: Self Esteem & Confidence BuildingCourse 04: Professional Diploma in Stress ManagementCourse 05: Complete Communication Skills Master Class Convenient Online Learning: Our Leadership, Personal Development with CV Writing and Job Searching courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Gain comprehensive theoretical knowledge in effective leadership and personal development. Understand the principles of ethical leadership and their role in a successful organisation. Learn effective CV writing and job searching techniques. Enhance your personal and networking skills to build a strong professional network. Develop foundational skills for leadership success and effective negotiation. Understand the process of job interviews and learn the strategies to ace them. Learn about personal development and its importance in professional success. Featuring eight comprehensive courses, this bundle is designed to impart a robust theoretical understanding of vital professional skills. You'll learn about the tenets of leadership, the power of personal development, the art of crafting compelling CVs, and the strategies for an effective job search. You'll also explore ethical leadership, negotiation skills, and the secrets to acing job interviews. Mastering these topics can boost your career trajectory, opening doors to leadership roles and improving your overall professional growth. Take the leap to propel your career with this invaluable course bundle. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring leaders seeking to strengthen their theoretical knowledge in leadership and personal development. Professionals aiming to enhance their job searching and CV writing skills. Individuals interested in personal growth and building effective networking skills. Any individual aiming for career advancement and professional success. Career path Team Leader: Average salary in the UK: £24,000 - £40,000. HR Specialist: Average salary in the UK: £30,000 - £45,000. Operations Manager: Average salary in the UK: £35,000 - £55,000. Personal Development Coach: Average salary in the UK: £25,000 - £50,000. Recruitment Consultant: Average salary in the UK: £20,000 - £35,000. Professional Mentor: Average salary in the UK: £30,000 - £45,000. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Leadership, Personal Development with CV Writing and Job Searching
Delivered Online On Demand42 hours
£309

Professional Certificate Course in Understanding Business Functions in London 2024

4.9(261)

By Metropolitan School of Business & Management UK

The business function course aims to provide students with an understanding of a business's essential functions and operations. This may include accounting, finance, marketing, human resources, operations, and management.After the successful completion of the course, you will be able to learn about the following, Understand the nature, relevant concepts, skills, and processes of the following business functions; Business Marketing Business Communication Financial affairs and management A business function course is designed to provide students with an overview of the key functions and operations of a business. This course typically covers various topics related to business, including accounting, finance, marketing, human resources, operations, and management. The course start by introducing students to basic business concepts and terminology, such as the types of businesses, the structure of organizations, and the importance of strategic planning. The course aim is to provide students with an understanding of the essential functions and operations of a business. This may include topics such as accounting, finance, marketing, human resources, operations, and management. The primary goal of a business function course is to equip students with the knowledge and skills necessary to contribute to the success of a business. By understanding the various functions of a business, students can develop a holistic view of how different departments and operations work together to achieve the company's goals. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding Business Functions Self-paced pre-recorded learning content on this topic. Understanding Business Functions Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Business Analyst Financial Analyst Marketing Manager Human Resources Manager Operations Manager Project Manager Entrepreneur Business Owner Consultant Executive Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Professional Certificate Course in Understanding Business Functions in London 2024
Delivered Online On Demand14 days
£42

Level 3 Diploma in Skills for Business: Human Resources

4.5(3)

By Studyhub UK

This Level 3 Diploma in Skills for Business: Human Resources bundle helps you achieve a rewarding career in a rapidly growing profession. You can find many opportunities by utilising the knowledge to work in established organisations and help people cope with personal and professional difficulties. We offer you a complete training bundle developed and conducted by highly experienced and successful experts in the field. The Level 3 Diploma in Skills for Business: Human Resources bundle teaches you the related topics from the ground up, step by step, diving into all the core basics, exploring tons of examples and introducing you to advanced concepts. You'll get all the theory, tons of examples and demos, assignments and exercises, and essential knowledge skipped by most other resources. This Level 3 Diploma in Skills for Business: Human Resources Bundle consists of the following 20 CPD Accredited Premium courses - Course 1: HR Management Course 2: UK Employment Law Course 3: Interview and Recruitment Course 4: Recruitment and Termination Course 5: Safer Recruitment Training Course 6: Employee Performance Management Course 7: Workplace Confidentiality Course 8: General Data Protection Regulation (GDPR) Awareness Course 9: Workplace Productivity Course 10: Leadership and People Management Diploma Course 11: Change Management Course 12: Team Management Course 13: Stakeholder Management Course 14: Contract Analyst Course 15: Employee Relations Course 16: Corporate Governance Course 17: Online Meeting and Virtual Conference Course 18: Facilities Management Course 19: Motivation Course 20: Life Coaching and Career Counselling 5 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01 :Career Development Plan Fundamentals Course 02 :CV Writing and Job Searching Course 03 :Interview Skills: Ace the Interview Course 04 :Video Job Interview for Job Seekers Course 05 :Create a Professional LinkedIn Profile Learning Outcome of the Level 3 Diploma in Skills for Business: Human Resources bundle Be competent in the related fields Thoroughly understand the roles and responsibilities Ability to spread your knowledge to others Understand the career prospects in the related industries Stand out from the crowd with your newly acquired knowledge Tips for starting a career in this field This Human Resources Coordinator Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course for free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Training will be beneficial for everyone but ideal for anyone looking to start a career as Human Resources Coordinator. In addition, existing workers in the related industry can also find much helpful knowledge in the bundle. Further progress towards - NCFE Level 3 Diploma in Skills for Business: Human Resources Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Human Resources Coordinator Career path The Human Resources Coordinator Bundle will boost your CV and help you stand out from the crowd in the job market. Get noticed by employers by flexing your newly gained knowledge.

Level 3 Diploma in Skills for Business: Human Resources
Delivered Online On Demand6 days
£279

ISO 14001:2015 Awareness Training

3.8(4)

By Traibcert Ltd- Iso 9001 Certification In Middlesex, Uk

Traibcert Awareness online course is a comprehensive package that delves into every nook and corner you deserve to know about ISO 14001, including all the erstwhile requirements and pragmatic impeccability for compliance. The course is durably defined for novices who exhibit great affinity towards Environmental management and ISO standards.

ISO 14001:2015 Awareness Training
Delivered Online On Demand
£215

HVAC and Domestic Appliance Repairing

4.5(3)

By Studyhub UK

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified HVAC and Domestic Appliance Repairing bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 33 course mega bundle that will exceed your expectations within your budget. The HVAC and Domestic Appliance Repairing related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive HVAC and Domestic Appliance Repairing bundle will help you build a solid foundation to become a proficient worker in the sector. This HVAC and Domestic Appliance Repairing Bundle consists of the following 30 CPD Accredited Premium courses - Course 01:Level 3 Heating, Ventilation & Air Conditioning (HVAC) Technician Course 02:Heat Exchanger Course 03:PAT Level 4 Course 04:Smart Meter Installer Training Course 05:Domestic Appliance Repairing Course Course 06:Electronic & Electrical Devices Maintenance Course 07:First Aid at Work Course 08:Manual Handling Level 2 Course 09:PUWER Course 10:Working at Height Awareness Diploma Course 11:Lone Worker Safety Course Course 12:Working in Confined Spaces Course 13:Solar Energy Course 14:Protection and Control of High Voltage Power Circuits Course 15:Distribution Station & Feeder Protection Course 16:Electrical and Fire Safety Training - Level 2 Course 17:Advanced Electrical Safety Course 18:Workplace Safety Course Course 19:Electrical Power System and High Voltage Engineering Course 20:Electrical Engineering for Electrical Substations Course 21:Essential Hydro Electric Power Plant Training Course 22:Energy Saving in Electric Motors Course 23:Engineering Management Course 24:DSEAR Training Course 25:Electrician Course 26:Digital Electric Circuits & Intelligent Electrical Devices Course 27:Electric Power Metering for Single and Three Phase Systems Course 28:Light Current Systems for Electrical Engineering Course 29:Basic AC Circuit Analysis Course 30:Electrical 3 Phase Power Transformers Fundamentals 3 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Learning Outcome This tailor-made HVAC and Domestic Appliance Repairing bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This HVAC and Domestic Appliance Repairing Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the HVAC and Domestic Appliance Repairing bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in HVAC and Domestic Appliance Repairing Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

HVAC and Domestic Appliance Repairing
Delivered Online On Demand7 days
£279

Workplace Safety and First Aid for Electricians

4.5(3)

By Studyhub UK

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Workplace Safety and First Aid for Electricians bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 33 course mega bundle that will exceed your expectations within your budget. The Workplace Safety and First Aid for Electricians related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Workplace Safety and First Aid for Electricians bundle will help you build a solid foundation to become a proficient worker in the sector. This Workplace Safety and First Aid for Electricians Bundle consists of the following 30 CPD Accredited Premium courses - Course 01:Level 3 Heating, Ventilation & Air Conditioning (HVAC) Technician Course 02:Heat Exchanger Course 03:PAT Level 4 Course 04:Smart Meter Installer Training Course 05:Domestic Appliance Repairing Course Course 06:Electronic & Electrical Devices Maintenance Course 07:First Aid at Work Course 08:Manual Handling Level 2 Course 09:PUWER Course 10:Working at Height Awareness Diploma Course 11:Lone Worker Safety Course Course 12:Working in Confined Spaces Course 13:Solar Energy Course 14:Protection and Control of High Voltage Power Circuits Course 15:Distribution Station & Feeder Protection Course 16:Electrical and Fire Safety Training - Level 2 Course 17:Advanced Electrical Safety Course 18:Workplace Safety Course Course 19:Electrical Power System and High Voltage Engineering Course 20:Electrical Engineering for Electrical Substations Course 21:Essential Hydro Electric Power Plant Training Course 22:Energy Saving in Electric Motors Course 23:Engineering Management Course 24:DSEAR Training Course 25:Electrician Course 26:Digital Electric Circuits & Intelligent Electrical Devices Course 27:Electric Power Metering for Single and Three Phase Systems Course 28:Light Current Systems for Electrical Engineering Course 29:Basic AC Circuit Analysis Course 30:Electrical 3 Phase Power Transformers Fundamentals 3 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Learning Outcome This tailor-made Workplace Safety and First Aid for Electricians bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Workplace Safety and First Aid for Electricians Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Workplace Safety and First Aid for Electricians bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Workplace Safety and First Aid for Electricians Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Workplace Safety and First Aid for Electricians
Delivered Online On Demand7 days
£279

Floristry is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Floristry and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 13 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Floristry Academy Diploma Introduction to the Course 00:02:00 Introduction to Floristry 00:48:00 Services Provided by Florists 00:25:00 Flowers and Plants 01:10:00 Flower Care and Treatment 00:42:00 Choosing Popular Flowers and Fillers 00:43:00 Elements and Principles of Design 00:56:00 How to Make Floral Arrangements 01:06:00 Making Bouquet, Corsage, Fruit Basket & Basket Garden 00:37:00 Wedding Floristry 01:07:00 Making Funeral Flower Arrangements 00:33:00 Beautiful Floral Designs 00:47:00 Getting a Job in the Floristry Industry 00:32:00 Starting Your Own Floristry Business 01:15:00 Conclusion to the Course 00:01:00 Bonus Material: Important Images Used in this Course [PDF] 02:12:00

Floristry
Delivered Online On Demand12 hours 56 minutes
£27.99

Technical Specialist Course

5.0(14)

By Training Express

The Technical Specialist Course is designed for individuals looking to refine their communication and administrative abilities within a structured office environment. This course focuses on the essential elements of professional telephone handling, interoffice communication, record management, and key business support functions. Through modules covering everything from inbound and outbound calls to business writing, invoicing, and scheduling, learners are guided through the finer points of being an effective technical support professional in modern organisational settings. Each module offers insights into specific areas such as customer relationship management, communication etiquette, and maintaining filing systems. Whether you're aiming to build stronger rapport over the phone or enhance your invoicing and petty cash handling, this course brings clarity and precision to tasks often overlooked in busy office roles. The emphasis throughout is on communication, organisation, and professionalism — tailored for those who operate behind the scenes but keep operations moving smoothly. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Technical Specialist training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Technical Specialist training.

Technical Specialist Course
Delivered Online On Demand1 hour
£15