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Course Highlights: This qualification is equivalent to GCSE grade C or 4 Take the Exam from Home – Guaranteed Fast Track Results Exam Booking within 2 Working Days of Enrolment Remote Exam Online or Paper based both option available Course Duration: 55 hours Unlimited Access to Course Materials Get Free Mock Tests & Free Past Papers Extra 25% Time for people with Learning Difficulties NCFE, Pearson Edexcel & Open Awards all are OFQUAL-regulated and nationally recognised Exam slots are available 24*7 from Monday to Sunday. If you are in a rush and would like to book your exam sooner, then you can book your remote online exam within 3 working days for Open Awards, 2 working days of enrolment for NCFE and within 7 working days for Pearson Edexcel. Please note the exam price advertised on the website for the Open Awards remote invigilation exam is applicable for weekdays (Monday to Friday between 9 am to 5 pm). If you would like to book the Open Awards remote invigilation exam at the weekend then there is an additional £25+Vat applicable. Why is this course right for you? Our expert designed Functional Skills English Level 1 Course has smart learning options that provide the necessary knowledge and skills to excel in Functional Skills English. Whether you want to improve your literacy skills, our course is tailored to meet your specific needs and help you achieve your academic and career goals from the comfort of your home. You also get the opportunity to book Live 1:1 tutor support via Zoom. With interactive lessons, FREE mock test, personalised feedback and remote exams, our English Level 1 Course ensures a comprehensive and engaging learning experience. EXAM Booking & Results Details You can decide the exam date and place according to your convenience. Awarding Body Paper-Based Exam in Centre On-Screen Exam in Centre Remote Online Exam – From Home Results Edexcel Book within 15 days Book within 24 Hours Book within 7 working days Get results in 20 working days NCFE Book within 10 working days Book within 24 Hours Book within 2 working days Get results in only 7 days Open Awards N/A N/A Book within 2 working days Get results in only 16 working days TQUK Book within 7 working days N/A Book within 2 working days Get results in only 6 working days *Offline examinations will be held at our Swindon and London centres. Please contact us for more information. The new assessment and result dates by NCFE is- Delivery mode: Paper-based Assessment date to and from: 17/06/2024 – 19/07/2024 Results release: 26/07/2024 Delivery mode: On-screen and RI Assessment date to and from: 20/05/2024 – 27/06/2024 Results release: 04/07/2024 (Note that this only applies to the mentioned exam type and if you book the exam during the dates mentioned above. Also, this will not affect the schedule of the other exam types and results.) Difference between NCFE and Pearson Edexcel and Open Awards NCFE, Pearson Edexcel and Open Awards are OFQUAL-regulated and nationally recognised; however, the only difference lies in the exam booking and result turn-around time. You can book your remote online exam within 2 working days of enrolment for NCFE, within 7 working days for Pearson Edexcel and within 3 working days for Open Awards. You can get your NCFE results in 7 days, your Edexcel results in 20 working days and your Open Awards results within 16 to 32 working days. All of the awarding bodies are accepted by universities and apprenticeships. This distinction allows learners to choose the awarding body that aligns best with their educational and career goals. Course Curriculum Unit 1: Speaking and Listening The speaking and listening section entails comprehensive learning and activities, including presenting and narrating skills, argument presentation techniques, and more. Unit 2: Reading Learn to read a text with the help of scanning, skimming, and detailed reading, and also, learn how to find organisational features' purpose from the text. Unit 3: Writing The writing part will cover English grammar, including punctuation, spelling, syntax, etc. enabling you to avoid all the writing errors and mistakes. How This Course Will Work? This Level 1 Functional Skills English course will help you build a solid foundation in mathematics. Throughout the course, it will provide you with various learning materials and activities to enhance your understanding of these subjects. Initial Assessment: To identify the current level of a student's abilities and recommend the appropriate course to enrol in upon completion. Diagnostic Assessment: Identifies skill gaps and produces an individual learning plan Learning Resources: Comprehensive video tutorials, practice quizzes & topic-based tests Progress Tracker: To record your progress in the course Free Mock Test: Access our free mock test facility for professional feedback and to prepare for the final exam. Entry Requirement This level 1 English qualification is available to all students of all academic backgrounds; no experience or previous qualifications are required. However, you will require a laptop/desktop computer (ChromeBook are not allowed for the exam) and a good internet connection. Exam Structure The Pearson Edexcel, NCFE and Open Awards Functional Skills Qualification in English at Level 2 consist of 3 exams, these are Reading, Writing and Speaking, Listening and Communicating. Speaking, Listening and Communicating (SLC) Exam Awarding Body Duration Number of Marks Pearson Edexcel / NCFE / Open Awards Up to 25 minutes Pass/Fail SLS Exam Pearson Edexcel / NCFE: Speaking, listening and communicating are assessed through one 5-minute presentation and linked question and answer session in groups of three to five and one 15-minute formal discussion together in groups of three to five learners. This exam will be conducted via Microsoft Teams.  SLS Exam Open Awards: Speaking, listening and communicating are assessed through one 10-minute presentation and linked question and answer session in groups of three to four and one 10-minute formal discussion together in groups of three to five learners. This exam will be conducted via Microsoft Teams.  Reading Exam Awarding Body Duration Number of Marks Pass Mark Pearson Edexcel 75 minutes 35 65% NCFE 60 minutes 30 53% – 57% Open Awards 60 minutes 30 18 out of 30 Reading is assessed through a test consisting of multiple-choice, short open-response and medium open-response questions.  Writing Exam Awarding Body Duration Number of Marks Pass Mark Pearson Edexcel 60 minutes 36 63% NCFE 60 minutes 44 57% – 61% Open Awards 60 minutes 60 36 out of 60. Reading/Writing Exam Pass Mark: Learners are required to achieve an overall percentage of marks mentioned in the above table to pass the English reading exam. However, the awarding process will determine specifically where the pass mark sits for each assessment version. Therefore, the pass mark may vary between assessments.  Recognised Accreditation This Functional Skills English Level 1 has been independently accredited by Pearson Edexcel, NCFE and Open Awards also regulated by Ofqual. The Office of Qualifications and Examinations Regulation (Ofqual) is responsible for regulating qualifications, assessments, and examinations in England. Pearson Edexcel is the most prestigious awarding body, for an academic and vocational qualifications. Pearson Edexcel qualifications are regulated by Ofqual and recognised by universities and employers across the world.  NCFE is a charity and awarding organisation that provides qualifications in England, Wales, and Northern Ireland. It is regulated by Ofqual in England and recognised in Wales and Northern Ireland.  Open Awards is an awarding organisation that offers a wide range of qualifications across various sectors, including education, health and social care, and business. Their qualifications are regulated by Ofqual and are designed to meet the needs of learners and employers. Open Awards also works closely with educational institutions and employers to ensure their qualifications are relevant and up-to-date.   FAQs What are functional skills English level course 1 equivalent to? Level 1 English equals a GCSE Grade 1 to 3 or D-G. This means that achieving a Level 1 qualification in English demonstrates a basic understanding and practical application of the English language, including reading, writing, and communication skills. What is the Advanced course of Functional Skills English Level 1? The advanced course of functional skills English level 1 is the level 2 English course. In the advanced course, you will learn English in depth. Do Universities Accept Functional Skills Level 1? Some universities may approve the functional skills English level 1 as an alternative to GCSEs or other qualifications, it ultimately depends on the specific university and its admissions policies. Therefore, it's best to check with the university's requirements. However, most universities usually require a higher level of English proficiency, like Functional Skills English level 2 GCSE Grade C/4 in English. How long are these Functional Skills Exams? StudyPlex's Pearson Edexcel and NCFE Qualifications in English Level 1 consist of internally marked speaking, listening, and communicating assessments and externally marked reading and writing assessments. The speaking and listening assessments include a 5-minute presentation and a 15-minute formal discussion in groups of three to five learners. The reading assessment lasts 75 minutes and consists of multiple-choice, short open-response, and medium open-response questions. The writing assessment, which includes tasks assessing spelling, punctuation, and grammar, lasts 60 minutes. Is English Functional Skills Level 1 difficult? Functional English skills Level 1 is generally less complicated than GCSE English. The exam focuses on basic language skills and communication, emphasizing practical, real-world applications. The exam is designed to be accessible to many learners, including those who may have struggled with traditional classroom-based learning. However, it still requires a good understanding and proficiency in English, so preparing and practicing in advance is essential. What is the Difference between Functional Skills and GCSE? A Functional skills course develops for the one who wants to learn Math, English, and ICT for individual achievement in the daily workplace. On the other hand, GCSE focuses on theories and tests your academic ability. How will I access the functional skills Maths level 1 course after payment? A confirmation email will be sent to your registered email after payment. Hereafter anytime, you can start your learning journey with StudyPlex. What is an Accredited course? The professional body approves the procedures if any e-learning platform claims its courses are accredited. What is the benefit of doing an accredited course? You will only realize the benefit of having an accredited certificate once you face the corporate world. As employees, job places, and more value the accredited certificate, you must own this certificate by doing the course with us. What are the system requirements for remote exam? For Pearson Edexcel and NCFE: To sit your assessment, you’ll need: A laptop/desktop with webcam and microphone; you can’t sit the assessment on a tablet or smartphone a good Wi-Fi connection – recommended minimum 1Mbit/s Upload, minimum 10Mbit/s Download. You MUST use google chrome browser for the exam, as this is recommended by the awarding body. A smartphone or tablet (Apple iOS 8.0 / Android 4.1 or higher) - this will be used to record you taking the assessment. A suitable environment - quiet room with no distractions The link for the assessment sent to your email; remember to check your spam/junk folder. You must activate Airplane mode on your smartphone however you need to be connected to Wi-Fi, so turn on Airplane mode then reactivate your Wi-Fi. Please familiarise yourself with the potential violations as these can potentially lead to the assessment being voided. Ensure ALL equipment is plugged in (including phone for the recording of sessions). Loss of power at any point could lead to the assessment being voided. You must brief other members of your household/workplace that you’re sitting an assessment, and they must not enter the room at any point. There is a 24-hour live chat function within the assessment software for technical support should you need it at any time. For Open Awards: In order to take your exam, you need to have the following equipment: A good quality laptop or PC with a minimum screen size of approx. 14” and minimum resolution of 1024 x 768. A stable internet connection with at least 3mbps. An integrated (i.e., fixed) webcam on your PC/ laptop or a portable webcam. If using a PC/ laptop with an integrated webcam, a reflective surface (e.g., a mirror) must be available. This will be used to show the invigilator the space immediately surrounding your screen and keyboard. A basic (non-scientific) calculator for maths assessments. You will have access to an on-screen calculator but may feel more comfortable using a separate calculator. Please note that all workings need to be added to the assessment platform if you use a separate calculator so that your workings can be marked. Plain paper. You will need to show this to your invigilator at the beginning of the exam to assure them that you do not have access to notes. A dictionary (where allowed). Supported Browsers Chrome: 34.0.1847 or above Microsoft Edge: Version 88.0.705.81 or newer Firefox: 31.0 or above Safari: 6.2 or above Safe Exam Browser 2.0.2 or above Please note: Chromebooks are not compatible with the Safe Exam Browser Browser settings Popups must be allowed. Guidance on how to do this below: Chrome Edge Firefox Safari

How do you do garden maintenance? How do you design a good garden? What are the principles of garden design? Taken this Garden Design and Maintenance Online Course you will be able to learn everything you will need to become a professional in this field. If you already have the experience, you will be able to improve and grow as a specialsit.   Whether you are thinking of starting a career outdoors as a gardening expert or you are already working in the industry and are thinking of starting your own garden company, then the Garden Design and Maintenance Diploma is the right choice for you. Introduction to the Garden Design and Maintenance Diploma. This information-packed course will teach you the basics you need to start your own gardening company or boost your career within the gardening industry. You can turn your hobby into a successful business by completing the twenty-nine modules and passing the multiple-choice question test. The modules cover everything from basic gardening to pest control, landscaping, and more. The course takes approximately fifteen hours to complete and on successful completion, you will have the ability to download and print your industry recognised diploma. When applying for a position within the gardening industry, your potential employer will be able to confirm your certification online. During your studies, you will enjoy the convenience of studying at your own pace with no set schedule and from anywhere using any device, as long as you have a connection to the internet to access the modules.   What You Will Learn The twenty-nine modules included in this Online Course Garden Design and Maintenance Diploma are brimming with information to help you jump start your gardening career and turn your hobby and passion into a money-making opportunity. Learn the basics of gardening from the various soil types to plant planning and purchasing. Identify an effective garden planning process from the initial consultation with the client through to site surveys, maintenance planning, to the final and completed project. Know different garden design styles. Learn how to gain inspiration throughout the day, how to design a mood board and how to implement your design effectively for the best results. Understand site surveys, approvals and measuring techniques. Learn how to use survey maps, photographic records and what surveys and appraisals you are going to need before you begin. Learn the benefits of project planning. Know the five forms that should be included in all your client packs. Learn more about drawing a plan and essential graphic skills. Know the various surfaces and materials, understand what hard landscaping is and how to deal with it. Know the secrets of great soil. Understand the importance of the right plan selection and care. This includes use of colours to make an impact. Gain valuable plant knowledge that you can use daily to make the best choices based on your design, garden location and finish. Learn how to identify high maintenance areas within any garden. Know the different options when it comes to low maintenance planning. Learn the importance of sustainability. Know what plants to use, about water conservation and how to recycle and reuse when working in any garden. Learn essential tips for reducing maintenance in difficult to manage and overgrown gardens. Know what equipment you are going to need, what equipment you will need for certain jobs and what each item is capable of. Get a good understanding of the most common garden pests, natural and chemical pesticides, integrated pest management and how to come up with a pest management plan that will work. Identify effective solutions for difficult gardens from adding container plants to adding additional irrigation and more. Know what to plan in a herb and vegetable garden. Know what you need to start your own gardening business to achieve success. Learn more about marketing your business, health and safety in the workplace, insurance, tax and record keeping, just to name a few of the points covered in this industry recognised course. Gain valuable insight into raising flower beds, laying patios, decking, fencing, know more about artificial grass, how to lay lawn and how to build a fish pond. Benefits of the Garden Design and Maintenance Diploma This course is designed to provide you with a wide range of benefits, including: An easy to understand syllabus that you can learn at home and in your own time. Improve your career prospects with an industry recognised diploma. Learn using any device at any time. Enjoy ongoing support during your studies.   Video review to learn how to design the perfect landscape   Course Modules/Lessons   Module 1: Gardening Basics Soil type, soil evaluation & soil improvement: learn about the different types of natural soil and additional plant mixers that can be used to stimulate plant growth. Garden planning & preparation: Understand the importance of initial planning on paper, before beginning the practical aspects of gardening. Plant planning & purchase tips: Determine plant types and their uses, discover plant purchasing techniques. Maintenance-Soil Nourishment & Watering: Learn the different materials essential for the nourishment of soil to facilitate the growing and maintenance of healthy plants. Module 2: Garden Design Process To discover the importance of the initial consultation, ongoing discussions, clarity, and onsite analysis. To understand the necessity of site surveying and garden concept plans to aid the decision- making process and avoid potential mishaps. The basic elements of a good garden design, including the plant options, hardscapes, texture, and color elements. To become aware of the process in reaching the master garden plan stage and incorporating further elements during the implementation stage. Module 3: Garden Design Styles The importance of gathering inspiration daily from all avenues of your life, nature, other gardens, books, online and your creative inspiration. An expansive list of garden design possibilities and the insight that there can be one singular theme, a combination of two or more or an adapted version of any. How creating a garden design mood board assists both the owner and garden designer in creating a visual effect of the ideas, colours, plants and preferred overall theme, which can be incorporated into the garden space and features available. How to use a virtual mood board created from an array of images. Module 4 : Survey, Site Appraisal & Measuring Techniques Materials and areas of measurements required for surveying a site for garden design The various measurement techniques used for accurately measuring the different aspects required for completing a site survey, including curved and irregular areas Various scales used in recording site measurements on survey maps Correct photographic recordings and survey map drawing requirements Module 5 : Planning Your Projects Learn the benefits of project planning regardless of the size of project Become knowledgeable in the stages of project planning Discover the importance of creating timelines, chronological action step lists and available resources Learn about developing preliminary plans and baseline plans when planning a garden project Module 6 : Proportion Illusions & Effective Use of Space Discover ways to incorporate and create optical illusion methods to enhance small garden spaces so they appear larger than life, such as creating focal points and distractions You will learn many techniques including the use of long lines and garden division methods The effective use of space to create a garden that suits all tastes and preferences Learn about narrow plant varieties, shelf layering and creating a portable garden to suit small gardens Module 7 : Drawing a Plan & Graphics Skills You will learn how time spent with creative experimentation on paper can result in saving a lot of timely and costly delays and allow for the optimal garden creation for each space You will learn how to draw a garden plan which offers beauty and practicality once you have carried out a site survey and consultation You will discover how to create a scale for your garden plan that allows ease of following and minimize mistakes You will know how to create a graphic from your garden plan to show best visual representation for the proposed changes and design options Module 8 : Surface & Materials/Hard Landscaping The different considerations you should make before deciding which garden surface materials to choose for each landscape for effective style and functionality. The different hard landscaping options, which can be used for varying garden requirements and preferences from solid garden flooring options like stone and concrete to softer, uneven options such as glass beadings or pebbles. The advantages and uses of combining two or more hard surface options within one garden such as cost, functionality and style. How to be familiar with the creative use of hard landscaping materials that are used to turn dull spaces into stunning visual displays and create functional but attractive garden areas. Module 9 : Secrets of Great Soil Learn the composition of the various soil types including their textures and unique components. Learn the advantages and disadvantages of the different types of soil and what can be done to enhance each for increased fertility. Discover the types of plants that are best suited to each soil type: sandy, chalky, clay, peat, silt and loam. Discover the secrets of creating great soil by use of organic, natural materials. Module 10 : Plant Selection and Care Learn the advantages of planting native species to enhance your garden and surrounding wildlife species Learn how to best use space constraints and other factors to adhere to when planning the spatial aspects of plant life. Learn about color themes and the color wheel so that the garden plants, shrubs and trees chosen complement the existing background and client preferences. Learn about the effect of sunlight and climate features in relation to plant selection. Module 11 : Plant Knowledge Understand plant reproductive systems: Asexual and sexual reproduction, plus a little plant physiology. Receive a brief introduction to plant classification for a beginning to what plants to use. Learn what plants work well in different gardens and the importance of matching certain plants together. Learn about exotic and tropical plants, the care they need and how to grow them in temperate climates. Module 12 : Low Maintenance Gardens/Planting How to identify high maintenance areas in an existing garden The different types of low maintenance gardens How to use gravel, soil, and turf to make the garden maintenance lower How planting few varieties, but more in number is a solution Module 13 : Sustainability Why creating a garden with plants that are maintainable is important Why edible plants are sustainable Going native with plants for sustainability Reusing and Recycling Materials in the Garden Module 14 : Garden Maintenance How to reduce maintenance if it is getting out of control Pruning and deadheading for appropriate care of plants How to perform natural pest control Winterisation in a temperate climate is an essential part of owning a garden Module 15 : Equipment What equipment you will need to run a garden design & maintenance service How to choose the right tools for each job What each piece of equipment is capable of About racks & stakes for vine plants Module 16 : Pest Control How to define and identify common gardening pests The difference between natural and chemical pesticides How to garden based on the pests in your garden How to monitor the pests in your garden to determine if a treatment plan is working Module 17 : Solutions to Difficult Gardens About adding container plants to keep the plants owners love without possible difficulties How changing irrigation and watering systems can make a difficult garden easier to manage About adding new plants with an eye towards low maintenance or new landscaping for easier gardens How sometime starting over is the best option Module 18 : Vegetable and Herb Gardens What to plant How to plant vegetable and herb gardens How to fertilize the garden About canning Module 19 : Running Your Own Gardening Business About tailoring your services to meet the needs of groups of customers How to build a website presence How to price your service Why customer service is essential Module 20: Marketing and Social Media About website business marketing About marketing and social media for a bricks and mortar company Why networking is still important About advertising costs Module 21: Health and Safety Health and safety laws, including OSHA guidelines The responsibilities of an employer, employee and safety officer The risks involved in gardening The employee training requirements Module 22: Insurance, Tax, and Record Keeping An overview of the types of insurance required The income business tax structure Record keeping and software: you will need to have detailed records for taxes, which is made easier by software Benefits of hiring an accountant Module 23: How to Build Raised Flower Beds Benefits of raised beds Materials to use for raised beds Ideal dimensions for raised beds Step by step directions of how to make a raised bed Module 24: How to Lay a Patio What is a patio What is an ideal size for a patio What materials to use for a patio Materials needed to lay a patio Module 25: Decking Planning a deck Ideal Placement of a deck Choosing the material to build it with Tools needed Module 26: How to Erect a Garden Fencing The importance of fencing What factors to consider while deciding upon a fence type Choosing the best option for a particular garden The types of fences available and where to use them Module 27: How to Turf a Garden/Lay a Lawn Choosing the right grass or turf for the lawn How to prepare the soil for turf How to take care of turf to establish a lawn A step by step guide to laying turf Module 28: How to Lay Artificial Grass Areas Why there is a need for artificial turf The types of turf available Calculation of cost and material Material you will need Module 29: How to Build a Garden Pond Choosing the right site Selecting the correct lining Material and tools needed to build the pond Step by step instructions to build a basic pond

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48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Are you looking to improve your current abilities or make a career move? Our unique Kitchen Supervisor Course might help you get there! Expand your expertise with high-quality training - study the course and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the online training course. This online training course is accredited by CPD with 10 CPD points for professional development. Students can expect to complete this training course in around 8 hours. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our course. The Kitchen Supervisor course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, you will receive an instant e-certificate as proof of the comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enroling on this course. With this comprehensive course, you can achieve your dreams and train for your ideal career. The Kitchen Supervisor course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. You'll get a Free Student ID card by enroling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enroling on the course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program. Learning Outcomes of Kitchen Supervisor: Instant access to verified and reliable information Participation in inventive and interactive training exercises Quick assessment and guidance for all subjects CPD accreditation for proof of acquired skills and knowledge Freedom to study in any location and at a pace that suits you Expert support from dedicated tutors committed to online learning Experts created the course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! Why Prefer this Kitchen Supervisor Course? Opportunity to earn a certificate accredited by CPDQS after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charge will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support ****Course Curriculum of Kitchen Supervisor Essential Skills**** Here is the curriculum breakdown of the Kitchen Supervisor course: Module 01: Understanding the Role of Supervision Defining Supervision Types of Supervision Roles of a Supervisor Challenges Supervisors Face Successful Supervisors Do Things Differently Summary Module 02: Essential Skills in Supervision Problem-Solving and Decision Making Planning Delegation Basics of Internal Communications Meeting Management Summary Module 03: Employee Management Goal Settings Motivation Observation and Feedback Addressing Performance Issues Conducting Performance Reviews Summary Module 04: Conflict Management Why Conflicts Happen Managing Conflict Based on Personality Types Managing Conflict Based on Perception Managing Conflict Based on Goals Handling Common Conflict Situations Summary Module 05: Supervision of Food Safety What is a Supervisor? Essential Supervisor Skills Communication and Motivation Suggested Responsibilities of a Supervisor The Role of the Supervisor What Sort of Supervisory Styles Count? Failures of Management and Supervisors Food Safety Cultures Standards Food Safety Policies Quality Assurance Quality Control Summary Module 06: Food Safety Management System What is a Food Safety Management System (FSMS)? Who needs an FSMS?What should an FSMS include?How often should the FSMS be reviewed?Who needs to see the FSMS? What is Hazard Analysis Critical Control Point (HACCP)? Advantages of HACCPSeven Principles of HACCPPrerequisite Programmes for HACCP The Implementation of HACCP (12 logical steps) Description of the each 12 steps Food Safety Management System Based on HACCP Principles Summary Assessment Module 07: Food Safety Management Tools Safer Food, Better Business (SFBB) Opening and Closing Checks Food Safety Management for Retailers Documenting the Food Safety System Why is a written Food Safety Management System required? Summary Assessment Module 08: Contamination Hazards Cross-Contamination Where Can Contamination Occur? The Sources of Contamination Types of Contamination Hazards Microbiological HazardsPhysical HazardsChemical HazardsAllergenic Hazards Vehicles of Contamination Detecting Contaminants Summary Assessment Module 09: Controlling Contamination The Control of Different Contamination Hazards Microbiological HazardsPhysical HazardsChemical HazardsAllergenic Hazards Deliveries Food Storage Stock Control Recording and Labelling Use by Dates The role of the Supervisor in Preventing Contamination Summary Assessment Module 10: Personal Hygiene Food safety Legislation and High Standards of Personal Hygiene Hazards from Food Handlers HandsThe nose, mouth and earsCuts, boils, septic spots and skin infectionsThe hairJewellery and perfumeSmokingEmployee sickness Protective Clothing Exclusion of Food Handlers Visitors The Role of Supervisor in Personal Hygiene Summary Assessment Module 11: The Food Hygiene Rating Scheme What is The Food Hygiene Rating Scheme? Why is Food Hygiene Rating Important? What the Food Hygiene Rating Covers The Rating Scale Understanding the scoring system Is It a Legal Requirement to Display the Food Hygiene Rating? What does an Environmental Health Officer Look for? The FSA Inspection What happens if you are prosecuted? Due Diligence Can you appeal? Finding a Rating Differences Between Online Ratings and the Rating Sticker That is Displayed Frequency of Inspections How Do You Achieve a 5 star food hygiene rating? Summary Assessment Module 12: Food Preparation and Processing for Food Manufacturing Controlling the temperature in order to control the bacteria Cooking Food Hot Holding Food Cooling Hot Food Checking Temperatures When things go wrong Summary Assessment Module 13: Cleaning The Purpose of Cleaning Safe Cleaning Precautions Detergents and Disinfectants Cleaning and disinfection Cleaning schedules Safe cleaning Six stages of cleaning Cleaning food storage areas and chillers Dishwashers Pests and controlling pests Summary Assessment Module 14: Waste Disposal, Cleaning and Disinfection Waste Storage The Removal of Waste The Benefits of Cleaning Energy in Cleaning Thermal energy Detergents Cleaning Equipment Mechanical Equipment Disinfection Procedures and Methods of Cleaning Manual Equipment and Utensil Washing Cleaning a Cooked Meat Slicing Machine Clean in Place (CIP) Cleaning Schedules The Role of Supervisor in Cleaning In-house and Contract Cleaning Summary Assessment Module 15: Pest Management Pests Looking for Evidence of Pests Contamination Caused by Pests Pets Pest Control Good Housekeeping Prevention The Use of Pest Control Contractor A Due-Diligence Defence The Role of Supervisor in Pest Control Summary Assessment Assessment Process Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Kitchen Supervisor Course Right for You? Anyone interested in learning more about this subject should take this Kitchen Supervisor course. This will help you grasp the basic concepts as well as develop a thorough understanding of the subject. All are welcome to take this course. There are no prerequisites for enrolment, and you can access the course materials from any location in the world. Requirements The Kitchen Supervisor program does not require any prior knowledge; everyone may participate! This Kitchen Supervisor course is open to anyone who is interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This Kitchen Supervisor course allows you to study at your own speed and grow a quality skillset. Career path After completing this Kitchen Supervisor Course, you are to start your career or begin the next phase of your career in this field. Our entire Kitchen Supervisor course will help you to gain a position of respect and dignity over your competitors. The certificate enhances your CV and helps you find work in the field concerned. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Overview of Voice Equipment Course The UK voice-over industry is growing fast, with its value expected to reach £550 million by 2026. More people are listening to audiobooks, which saw a 43% increase last year, and over 15 million people in the UK now listen to podcasts regularly. Because of this rise in audio content, learning about voice equipment is becoming more important than ever. This Voice Equipment Course helps you understand everything you need to record high-quality voice content. You will learn how to choose the right microphone, set up your home recording space, and understand acoustic treatment. The course also shows you how to work with voice equipment, set it up correctly, and keep it in good condition. You’ll also get hands-on practice with editing your recordings using voice-over software used by professionals. Whether you’re just starting your home studio or looking to improve what you already have, this Voice Equipment Course is designed to guide you at every stage. The voice equipment knowledge you gain here is useful in many industries, such as advertising, gaming, animation, and business presentations. With clear lessons and practical advice, the Voice Equipment Course helps you build the skills needed to create clear and professional voice recordings that meet today's industry standards. This Voice Equipment course will help you to learn: Know the main tools and equipment needed for voice over work Pick the right microphone for different voice over jobs Set up headphones and speakers for clear voice recording Connect and use audio interfaces and preamps for better sound Set up your room with sound treatment for better voice quality Use editing software to clean up and improve your voice recordings Who is this course for? New voice-over artists who want to set up their first home studio Content creators who want better sound for podcasts, videos, or online content Audio workers who want to focus on voice recording and equipment People moving from simple setups to more professional voice equipment Home studio owners who want to fix sound problems and improve their current setup Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital/PDF Certificate After completing the Voice Equipment course, you can order your CPD-accredited Digital/PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Requirements There is no prerequisite to enrol in this course. Career Path This Voice Equipment Course will help the learners to pursue a variety of careers. Such as: Voice Over Artist – £25,000 to £45,000 a year Podcast Producer – £22,000 to £38,000 a year Audio Engineer (Voice Specialist) – £28,000 to £52,000 a year Voice Director – £35,000 to £60,000 a year Studio Technical Consultant – £32,000 to £55,000 a year Course Curriculum Module 1: Introduction to Voice Over Equipment Introduction to Voice Over Equipment 00:17:00 Module 2: Microphones for Voice Over Microphones for Voice Over 00:21:00 Module 3: Headphones and Monitoring Headphones and Monitoring 00:22:00 Module 4: Audio Interfaces and Preamps Audio Interfaces and Preamps 00:23:00 Module 5: Acoustic Treatment and Studio Setup Acoustic Treatment and Studio Setup 00:23:00 Module 6: Voice Over Software and Editing Tools Voice Over Software and Editing Tools 00:22:00 Module 7: Equipment Maintenance and Troubleshooting Equipment Maintenance and Troubleshooting 00:22:00

Level 2 English Course Highlights: This qualification is equivalent to GCSE grade C or 4 Take the Exam from Home – Guaranteed Fast Track Results Exam Booking within 2 Working Days of Enrolment Remote Exam Online or Paper based both options available Course Duration: 110 hours Unlimited Access to Course Materials Get Free Mock Tests & Free Past Papers Extra 25% Time for people with Learning Difficulties NCFE, Pearson Edexcel & Open Awards all are OFQUAL-regulated and nationally recognised Exam slots are available 24*7 from Monday to Sunday. If you are in a rush and would like to book your exam sooner, then you can book your remote online exam within 3 working days for Open Awards, 2 working days of enrolment for NCFE and within 7 working days for Pearson Edexcel. Please note the exam price advertised on the website for the Open Awards remote invigilation exam is applicable for weekdays (Monday to Friday between 9 am to 5 pm). If you would like to book the Open Awards remote invigilation exam at the weekend then there is an additional £25+Vat applicable. The new assessment and result dates by NCFE is- Delivery mode: Paper-based Assessment date to and from: 17/06/2024 – 19/07/2024 Results release: 26/07/2024 Delivery mode: On-screen and RI Assessment date to and from: 20/05/2024 – 27/06/2024 Results release: 04/07/2024 (Note that this only applies to the mentioned exam type and if you book the exam during the dates mentioned above. Also, this will not affect the schedule of the other exam types and results.) Why is this course right for you? Our expert-designed Functional Skills English Level 2 Course has smart learning options that provide the necessary numeracy knowledge and skills to excel in Functional Skills English. Our course is tailored to meet your specific needs and help you achieve your academic and career goals from the comfort of your home. You also get the opportunity to book Live 1:1 tutor support via Zoom. Course Details for Functional Skills English Level 2 You can decide the exam date and place according to your convenience. Functional Skills English Level 2  You can decide the exam date and place according to your convenience.  Awarding Body Paper-Based Exam in Centre On-Screen Exam in Centre Remote Online Exam - From Home Results Edexcel Book within 15 days Book within 24 Hours Book within 7 working days Get results in 20 working days NCFE Book within 10 working days Book within 24 Hours Book within 2 working days Get results in only 7 days Open Awards N/A N/A Book within 2 working days Get results in only 16 to 32 working days *Offline examinations will be held at our Swindon and London centres. Please contact us for more information.  How This Course Will Work? This Level 2 Functional Skills English course will help you build a solid foundation in English. Throughout the course, it will provide you with various learning materials and activities to enhance your understanding of these subjects. Initial Assessment: To identify the current level of a student's abilities and recommend the appropriate course to enrol in upon completion. Diagnostic Assessment: Identifies skill gaps and produces an individual learning plan Learning Resources: Comprehensive video tutorials, practice quizzes & topic-based tests Progress Tracker: To record your progress in the course Free Mock Test: Access our free mock test facility for professional feedback and to prepare for the final exam. We offer Pearson Edexcel and AQA-accredited GCSE online courses that are widely accepted by universities across the globe. Entry Requirement This level 2 English qualification is available to all students of all academic backgrounds; no experience or previous qualifications are required. However, you will require a laptop/desktop computer (ChromeBook are not allowed for the exam) and a good internet connection. Exam Structure Functional Skills English Level 2  The Pearson Edexcel, NCFE and Open Awards Functional Skills Qualification in English at Level 2 consist of 3 exams, these are Reading, Writing and Speaking, Listening and Communicating.  Speaking, Listening and Communicating (SLC) Exam Awarding Body Duration Number of Marks Pearson Edexcel / NCFE / Open Awards Up to 25 minutes Pass/Fail SLS Exam Pearson Edexcel / NCFE: Speaking, listening and communicating are assessed through one 5-minute presentation and linked question and answer session in groups of three to five and one 15-minute formal discussion together in groups of three to five learners. This exam will be conducted via Microsoft Teams.  SLS Exam Open Awards: Speaking, listening and communicating are assessed through one 10-minute presentation and linked question and answer session in groups of three to four and one 10-minute formal discussion together in groups of three to five learners. This exam will be conducted via Microsoft Teams.  Reading Exam Awarding Body Duration Number of Marks Pass Mark Pearson Edexcel 75 minutes 35 65% NCFE 60 minutes 30 53% – 57% Open Awards 60 minutes 30 18 out of 30 Reading is assessed through a test consisting of multiple-choice, short open-response and medium open-response questions.  Writing Exam Awarding Body Duration Number of Marks Pass Mark Pearson Edexcel 60 minutes 36 63% NCFE 60 minutes 44 57% – 61% Open Awards 60 minutes 60 36 out of 60. Reading/Writing Exam Pass Mark: Learners are required to achieve an overall percentage of marks mentioned in the above table to pass the English reading exam. However, the awarding process will determine specifically where the pass mark sits for each assessment version. Therefore, the pass mark may vary between assessments.  Recognised Accreditation This Functional Skills English Level 2 has been independently accredited by Pearson Edexcel, NCFE and Open Awards also regulated by Ofqual. The Office of Qualifications and Examinations Regulation (Ofqual) is responsible for regulating qualifications, assessments, and examinations in England. Pearson Edexcel is the most prestigious awarding body, for an academic and vocational qualifications. Pearson Edexcel qualifications are regulated by Ofqual and recognised by universities and employers across the world.  NCFE is a charity and awarding organisation that provides qualifications in England, Wales, and Northern Ireland. It is regulated by Ofqual in England and recognised in Wales and Northern Ireland.  Open Awards is an awarding organisation that offers a wide range of qualifications across various sectors, including education, health and social care, and business. Their qualifications are regulated by Ofqual and are designed to meet the needs of learners and employers. Open Awards also works closely with educational institutions and employers to ensure their qualifications are relevant and up-to-date. Difference between NCFE and Pearson Edexcel and Open Awards NCFE, Pearson Edexcel and Open Awards are OFQUAL-regulated and nationally recognised; however, the only difference lies in the exam booking and result turn-around time. You can book your remote online exam within 2 working days of enrolment for NCFE, within 7 working days for Pearson Edexcel and within 3 working days for Open Awards. You can get your NCFE results in 7 days, your Edexcel results in 20 working days and your Open Awards results within 16 to 32 working days. All of the awarding bodies are accepted by universities and apprenticeships. This distinction allows learners to choose the awarding body that aligns best with their educational and career goals. Additional Features Access to On-Demand Classes Opportunity to Book 1:1 Live Tutor Support via Zoom Enrol in Our Course and Prepare for the Exam from Home Get a Free Mock Test with Professional Feedback Course Curriculum English Level 2: Unit 1 - Speaking and Listening The speaking and listening section entails comprehensive learning and activities, including presenting and narrating skills, argument presentation techniques, and more. English Level 2: Unit 2: Reading  Learn to read a text with the help of scanning, skimming, and detailed reading, and also, learn how to find organisational features’ purpose from the text. English Level 2: Unit 3: Writing The writing part will cover English grammar, including punctuation, spelling, syntax, etc. enabling you to avoid all the writing errors and mistakes. FAQs What is a functional skills level 2 equivalent to? It is a recognised alternative qualification to GCSEs, and achieving it is equivalent to obtaining a GCSE grade C or level 4. It's often used as a prerequisite for higher education, apprenticeships, and employment in England, Wales, and Northern Ireland. What is the difference between a Functional skills course and a GCSE course? Both the functional course and GCSE course provide the same skills, but one of the differences is that functional classes are developed for the learner who wants to acquire the skills quickly. Still, GCSE is a lengthy process, and it takes time to end as you have to sit for the test that will be held on an official day. Do Universities Approve the Functional Courses Certificate? Yes, many universities accept the functional course certificate, but it is better to check whether your desired university approves the functional certificate. The University of Sheffield, the University of Brighton, and the University of East Anglia approved the functional skills Level 2 certificate in the past. So, stay updated with current information. How will I purchase this course? First, select your desired course plan among the multiple existing course plans on the right side of your screen, then select the payment type, and once you made the payment, you can access the course any time you want. I made my payment. How will I get access to the Functional course? A confirmation email will be sent to your registered email after payment. Hereafter anytime, you can start your learning journey with Lead Academy. I am from outside the UK. Will I get access to the Course? Yes, you can. Since it is an e-learning course, anyone from anywhere can enrol in our courses. What is an Edexcel-accredited course? Exdexcel is a British multinational education and examination body. If any functional skills training providers claim the course is Edexcel accredited, that means the course has been approved by the governor body of Edexcel. Their certificates have been valued in the UK and worldwide. Will I get a Job after doing the functional course? Yes, any not. You always need fundamental English, Math and ICT skills wherever you go. These skills are as crucial as your basic needs like food and more. The company wants its employees to have these skills before joining any organization. English is my second language. Can I learn it through a Functional English skill course? Yes, you can. Whether English is your first language or second language, both types of learners can start their learning journey in the Functional Skills Level 1 course. This course is designed so that every kind of learner can learn. How safe is it to purchase a course over the Internet? Lead Academy has been providing courses over the internet for years, and all our learners' info is safe with us. We have implemented robust security measures to protect our learners' personal and financial information. Additionally, we use secure payment gateways to ensure safe transactions for course purchases. What are the system requirements for remote exam? For Pearson Edexcel and NCFE: To sit your assessment, you’ll need: A laptop/desktop with webcam and microphone; you can’t sit the assessment on a tablet or smartphone a good Wi-Fi connection – recommended minimum 1Mbit/s Upload, minimum 10Mbit/s Download. You MUST use google chrome browser for the exam, as this is recommended by the awarding body. A smartphone or tablet (Apple iOS 8.0 / Android 4.1 or higher) - this will be used to record you taking the assessment. A suitable environment - quiet room with no distractions The link for the assessment sent to your email; remember to check your spam/junk folder. You must activate Airplane mode on your smartphone however you need to be connected to Wi-Fi, so turn on Airplane mode then reactivate your Wi-Fi. Please familiarise yourself with the potential violations as these can potentially lead to the assessment being voided. Ensure ALL equipment is plugged in (including phone for the recording of sessions). Loss of power at any point could lead to the assessment being voided. You must brief other members of your household/workplace that you’re sitting an assessment, and they must not enter the room at any point. There is a 24-hour live chat function within the assessment software for technical support should you need it at any time. For Open Awards: In order to take your exam, you need to have the following equipment: A good quality laptop or PC with a minimum screen size of approx. 14” and minimum resolution of 1024 x 768. A stable internet connection with at least 3mbps. An integrated (i.e., fixed) webcam on your PC/ laptop or a portable webcam. If using a PC/ laptop with an integrated webcam, a reflective surface (e.g., a mirror) must be available. This will be used to show the invigilator the space immediately surrounding your screen and keyboard. A basic (non-scientific) calculator for maths assessments. You will have access to an on-screen calculator but may feel more comfortable using a separate calculator. Please note that all workings need to be added to the assessment platform if you use a separate calculator so that your workings can be marked. Plain paper. You will need to show this to your invigilator at the beginning of the exam to assure them that you do not have access to notes. A dictionary (where allowed). Supported Browsers Chrome: 34.0.1847 or above Microsoft Edge: Version 88.0.705.81 or newer Firefox: 31.0 or above Safari: 6.2 or above Safe Exam Browser 2.0.2 or above Please note: Chromebooks are not compatible with the Safe Exam Browser Browser settings Popups must be allowed. Guidance on how to do this below: Chrome Edge Firefox Safari

Elevate your online presence with our ultimate guide to video editing. Uncover the art of crafting captivating videos, from initial idea to polished masterpiece, all set for prime time on your websites and social media stages. Master video editing for enhanced Google ranking and social media success.

A fatigue-related condition doesn’t only impact the life of the person who's ill, it often changes things for you, their loved ones. Adjusting to this can be tough for you, and it can be difficult to know how to best help them.This webinar will increase your understanding of what life feels like for your loved one, and help you know how to support them on their recovery journey, while looking after yourself too. Why can this help me? The person you love and care for is still there, they just can’t live the life they used to be able to live - not for now, anyway. It’s very possible for them to achieve improvements and even full recovery, but it takes time, patience and a lot of adjustment. One of the most important things someone with extreme fatigue must do is reprioritise what they use their valuable energy on. They have to make sensible decisions around what they should do every single day, and that’s bound to impact you too. They might also experience emotional ups and downs that you’re not used to them displaying. Adjusting to this can be tough for those of you who are supporting them, as can knowing how you can best help them.  This webinar will help you process how this is affecting your life too, and give you guidance around how to best support your loved one on their recovery journey, while looking after yourself too. Contents A quick introduction!Loved ones intro.mov 2 mins 140 MB The webinar recordingvideo1931976197.mp4 51 mins 74.3 MB The Q&A digestA written capture of our Question & Answer discussion.Q&A capture from 2310.pdf 207 KB A copy of the slides I presentedLoved ones_slides1023.pdf 1.35 MB A final thought from me...loved ones outro.mov 4 mins228 MB

Follow your dreams by enrolling on the Legal Secretary and Minute Taking course today and develop the experience, skills and knowledge you need to enhance your professional development. Legal Secretary and Minute Taking will help you arm yourself with the qualities you need to work towards your dream job. Study the Legal Secretary and Minute Taking training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Legal Secretary and Minute Taking course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.  This Legal Secretary and Minute Taking course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Legal Secretary and Minute Taking course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Legal Secretary and Minute Taking course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Legal Secretary and Minute Taking course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Legal Secretary and Minute Taking course. The Legal Secretary and Minute Taking course is designed by industry experts and is tailored to help you learn new skills with ease.  The Legal Secretary and Minute Taking is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Legal Secretary and Minute Taking when it suits you. Access the Legal Secretary and Minute Taking course modules from any internet-enabled device, including computers, tablets, and smartphones. The Legal Secretary and Minute Taking course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Legal Secretary and Minute Taking now and start learning instantly! What You Get Out Of Studying Legal Secretary and Minute Taking With Janets: Receive a digital Certificate upon successful completion of the Legal Secretary and Minute Taking course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description The Legal Secretary and Minute Taking training course is delivered through Janets' online learning platform. Access the Legal Secretary and Minute Taking content from any internet-enabled device whenever or wherever you want to. The Legal Secretary and Minute Taking course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Method of Assessment  To successfully complete the Legal Secretary and Minute Taking course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Legal Secretary and Minute Taking course. After successfully passing the Legal Secretary and Minute Taking course exam, you will be able to apply for a CPD-accredited certificate as proof of your Legal Secretary and Minute Taking qualification. Certification All students who successfully complete the Legal Secretary and Minute Taking course can instantly download their digital certificate. You can also purchase a hard copy of the Legal Secretary and Minute Taking course certificate, which will be delivered by post for £9.99. Who Is This Course For: The Legal Secretary and Minute Taking is ideal for those who already work in this sector or are an aspiring professional. This Legal Secretary and Minute Taking course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The Legal Secretary and Minute Taking is open to all students and has no formal entry requirements. To study the Legal Secretary and Minute Taking course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The Legal Secretary and Minute Taking is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Legal Secretary and Minute Taking and gain an industry-recognised qualification that will help you excel in finding your ideal job. Course Content Legal Secretary Introduction to Legal Secretary 00:15:00 Role of Legal Secretaries 00:15:00 General Duties and Day-to-Day Operations of a Legal Secretary 00:30:00 Record Keeping 00:30:00 Legal Writing Skills & Proofreading 00:15:00 Research Skills You Need to Know 00:30:00 Transcription, Editing & Correspondence to Judges 00:30:00 Legal System of UK 00:15:00 UK Court System 00:30:00 Meeting Management & Minute Taking Meeting Management 00:15:00 The Role of a Minute-Taker 00:15:00 The Skills of a Minute-Taker 00:30:00 Meeting Agreements 00:15:00 Minute Styles 00:30:00 What Do I Record? 00:30:00 Techniques for Preparing Minutes 00:30:00 Taking Minutes in an Interactive Meeting 00:15:00 The Minute Book 00:15:00 What to include/what to ignore 00:30:00 Motions and Resolutions 00:00:00 Method of recording minutes 00:30:00 Reasons for Meeting 00:30:00 What is a decision? 00:15:00 Minute Taking tips 00:30:00 Other Secretarial Roles and Responsibilities Working with Your Manager 01:00:00 Administrative Soft Skills 01:00:00 Effective Time Management 01:00:00 Tools of the Trade 01:00:00 Being an Effective Gatekeeper 00:15:00 Organizational Skills 00:15:00 Confidentiality Guidelines 00:15:00 Special Tasks 00:15:00 Customer Service Role Introduction To Customer Service 00:15:00 The Power of Positive Thinking in Customer Service 00:30:00 Types of Difficult Customers and How to Help them 01:00:00 How to Deal with Difficult Customers 00:30:00 Telephone Etiquette Aspects of Phone Etiquette 01:00:00 Using Proper Phone Language 01:00:00 Eliminate Phone Distractions 01:00:00 Inbound Calls 01:00:00 Outbound Calls 01:00:00 Handling Rude or Angry Callers 01:00:00 Handling Interoffice Calls 01:00:00 Methods of Training Employees 01:00:00 Correcting Poor Telephone Etiquette 01:00:00 Organizing Work Using MS Word Opening 01:00:00 Working with the Interface 01:00:00 Your First Document 01:00:00 Basic Editing Tasks 01:00:00 Basic Formatting Tasks 01:00:00 Formatting Paragraphs 01:00:00 Advanced Formatting Tasks 01:00:00 Working with Styles 01:00:00 Formatting the Page 01:00:00 Sharing Your Document 01:00:00 Proof Reading Introduction to Proofreading 00:15:00 What does a Proofreader do? 00:15:00 Proofreading 00:15:00 Proofreading Symbols 00:15:00 Proofreading on Paper & Screen 00:15:00 Strategies to Check for Specific Errors 00:15:00 Editing & Proofreading Strategies 00:15:00 Proofreading an Essay 00:15:00 Mock Exam Mock Exam- Legal Secretary and Minute Taking 00:30:00 Final Exam Final Exam- Legal Secretary and Minute Taking 00:30:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.