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Level 7 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 180 CPD Points | Lifetime Access

Master the art of professional phone communication with our Phone Etiquette Training Course, designed to elevate your telephone skills to a new level of confidence and clarity. Whether managing interoffice calls or handling inbound and outbound conversations, this course guides you through every essential aspect of phone etiquette. Learn how to build rapport, practise active listening, and manage challenging callers with ease, ensuring every interaction leaves a positive impression. The course also covers vital business telephone techniques, effective communication strategies, and maintaining efficient record-keeping and filing systems, making it a complete resource for seamless phone handling within any organisation. Beyond just calls, this training delves into essential business skills such as customer relationship management, professional business writing, and organisational abilities like planning, scheduling, and invoicing. Ideal for individuals aiming to enhance their telephone manner and office communication, the course ensures you gain confidence in managing calls, mail services, and intra-organisation dealings. Delivered entirely online, this course suits busy professionals seeking to polish their phone etiquette with flexible learning that fits their schedule, helping you communicate with professionalism and ease at all times. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The IT Support Manager training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our IT Support Manager training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

This Health and Social Care programme, endorsed by the Quality Licence Scheme (QLS), is designed to enhance your understanding of vital aspects within the sector through a fully online structure. Whether you are aiming to broaden your knowledge in care planning, infection control, or public health consultancy, this course offers a well-rounded selection of modules suited for various roles in health and social care settings. The curriculum includes a Level 5 Diploma in Health and Social Care, providing a solid foundation in theory and principles that shape effective care delivery. Additional courses focus on critical areas such as Infection Prevention & Control, GDPR for healthcare, and Health & Safety, all tailored to meet current sector standards. Ideal for those seeking career progression or personal development within health and social care, this endorsed course provides accessible learning without the need for physical attendance. Each module has been developed with clear objectives and relevant content to equip learners with the knowledge needed to operate confidently within this diverse field. With an emphasis on up-to-date guidance and professional best practices, this programme offers a valuable opportunity to deepen your expertise and support your aspirations within the health and social care sector. Our Health and Social Care course is endorsed by the Quality Licence Scheme - QLS, ensuring you acquire new skills and enhance your professional development. Health and Social Care QLS Bundle Includes the following Courses Course 01: Diploma in Health and Social Care at QLS Level 5 Course 02: Public Health Consultant Course 03: Infection Prevention & Control: Health & Safety Consultant Course 04: Care Planning and Record Keeping: Health & Safety Course 05: Healthcare GDPR Key Features of Health and Social Care Eligibility for QLS endorsed certificate upon successful completion of the Health and Social Care course Free CPD Accredited Course Fully online, interactive Health and Social Care course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Health and Social Caretraining course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. Assessment At the end of the Health and Social Care course, we will provide assignment and quizzes. For each test, the pass mark will be set to 60%. Accreditation This Health and Social Care course is QLS - Quality Licence Scheme Endorsed and CPD Certified, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification CPD Certified: Once you've successfully completed your Health and Social Care course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). QLS Endorsed:After successfully completing the Health and Social Care course, learners will be able to order an endorsed certificate, titled: [Diploma in Health and Social Care at QLS Level 5], as proof of their achievement. This certificate of achievement endorsed by the Quality Licence Scheme. CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Health and Social Care basics. Requirements No prior degree or experience is required to enrol in this Health and Social Care course. Career path This Health and Social Care Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

This Care Training bundle is thoughtfully designed for professionals and learners eager to deepen their knowledge across a broad spectrum of care-related subjects. Covering vital topics from Health and Social Care to specialised areas like Diabetes Awareness, Mental Health Nursing, and End of Life Care Nursing, this bundle offers a valuable collection of courses tailored to support personal and professional development in the care sector. Each module is crafted to provide clear, accessible information that promotes understanding and confidence in delivering quality care. Whether you’re looking to broaden your understanding of medical law, improve awareness of epidemic and pandemic diseases, or develop knowledge in areas such as safe handling of medicines and infection prevention, this course package meets diverse learning needs without the need for physical attendance. Delivered entirely online, it allows you to learn at your own pace, balancing study with other commitments while gaining knowledge essential to today’s health and social care environments. Key Features of Care Training Bundle CPD Accredited Care Training Course Instant PDF certificate Fully online, interactive Care Training course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Care Training Bundle course to excel! To become successful in your profession, you must have a specific set of Care Training skills to succeed in today's competitive world. In this in-depth Care Training course, you will develop the most in-demand Care Training skills to kickstart your career, as well as upgrade your existing knowledge & skills. Care Training Curriculum Course 01: Health and Social Care Course 02: Public Health Course 03: Care Planning and Record Keeping Course 04: Diabetes Awareness Course 05: Dyslexia Awareness Course 06: Maternity Care Assistant Course 07: Foster Care Training Course Course 08: End of Life Care Nursing Course 09: Basic Life Support Course 10: Understanding Autism Level 3 Course 11: Drug and Alcohol Awareness Course 12: Psychotherapy and Rehabilitation Counselling Course 13: Mental Health Nursing Course 14: Medical Law Course 15: Safe Handling of Medicines Course 16: Infection Prevention & Control: Health & Safety Consultant Course 17: Epidemic and Pandemic Disease Awareness Course 18: Personal Hygiene Course Course 19: Health and Safety Level 2 Course 20: Basic First Aid Accreditation This Care Training bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Care Training course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Care Training basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Care Training Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

The Midwifery CPDQS Accredited Bundle Course offers a wide-ranging and expertly designed programme tailored for healthcare professionals eager to deepen their understanding of maternity and related healthcare fields. Covering essential topics from midwifery and neonatal nursing to medical law and epidemic awareness, this bundle provides a solid foundation in both clinical knowledge and care management. Each course is thoughtfully structured to enhance learners’ knowledge and confidence in delivering safe, effective care across various healthcare settings. This bundle also addresses critical areas such as mental health nursing, pharmacology, and paediatric first aid, ensuring a well-rounded grasp of patient care. With the inclusion of specialised modules like social media for health and care, and diabetes awareness, learners gain insight into contemporary issues shaping health services today. Ideal for those looking to advance their expertise through flexible, fully online study, this course suite is designed to meet professional development needs without the constraints of location or time. Key Features of Midwifery Bundle CPD Accredited Midwifery Course Instant PDF certificate Fully online, interactive Midwiferycourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Midwifery Bundle course to excel! To become successful in your profession, you must have a specific set of Midwifery skills to succeed in today's competitive world. In this in-depth Midwiferytraining course, you will develop the most in-demand Midwifery skills to kickstart your career, as well as upgrade your existing knowledge & skills. Midwifery Curriculum Course 01: Midwifery Course 02: Maternity Care Assistant Course 03: Clinical Observations Skills Course 04: Neonatal Nursing Course 05: Nursing & Prescribing Course 06: Paramedicine Study Course 07: Ambulance Care Assistant Course 08: CPR (Cardiopulmonary Resuscitation) Training Course 09: Medical Law Course 10: Care Planning and Record Keeping Course 11: Medication Course 12: Pharmacology Course 13: Care Certificate (Standards 1 to 15) Course 14: Epidemic and Pandemic Disease Awareness Course 15: Personal Hygiene Course Course 16: Paediatric First Aid Level 3 Course 17: Social Media for Health & Care Course 18: Phlebotomy Course 19: Diabetes Awareness Course 20: Mental Health Nursing Accreditation This Midwifery bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Midwifery course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Midwifery basics. Please be noted: This course does not qualify you to work as a professional in this specific sector. Instead, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. Requirements No prior degree or experience is required to enrol in this course. Career path This Midwifery Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Stepping into the world of administration requires more than just a tidy desk and a steady hand on the keyboard. This Admin Support Assistant Diploma has been thoughtfully arranged to help learners understand the structure, flow, and expectations of modern office support roles. From managing schedules to handling internal communications with finesse, the course offers well-organised knowledge ideal for building confidence in remote or digital work environments. Whether you're looking to sharpen your organisational toolkit or simply want to gain insight into how administrative operations run behind the scenes, this CPD-accredited course provides the know-how in a flexible, online setting. Learn at your pace, on your schedule, with no unnecessary fluff—just solid, reliable information that makes sense and delivers value. Simple, smart, and structured to fit neatly into your routine. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Introduction to Admin Support Assistant Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Business Etiquette Module 05: Mail Services and Shipping Module 06: Travel Arrangements Module 07: Organising Meeting and Conferences Module 08: Diary Management and Note taking Module 09: Time Management Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Service Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Admin Support Assistant Diploma - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Admin Support Assistant Diploma - CPD Accredited training.

Are you currently an executive assistant or are you aspiring to be one? This course will teach you how to be the best executive and personal assistant your boss could ever imagine. Description: Being an executive and personal assistant requires having the same skills and knowledge of the person you are assisting with. In this course, you will adequately learn how to work as an executive assistant with the demanding bosses and help them in executing their functions well. You will know how to adapt to their styles of management. Learn how to communicate through written, verbal and nonverbal methods. Explore your time management skills and know how to manage meetings effectively. More importantly, you will know how to use all the tools of the trade effectively in this course. Who is the course for? Current executive and personal assistants who want to improve their administrative skills. People who have an interest in becoming an executive or personal assistant Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Executive and Personal Assistant Training Course would be beneficial for the following careers: Assistant Manager Entrepreneur Assistant Executive Assistant Legal Secretary Medical Secretary Personal Assistant. Executive Secretarial and Personal Assistant Training Course - Updated Version Executive PA Module 1: Introduction to Personal Assistant 00:20:00 Module 2: Business Telephone Skills 00:21:00 Module 3: Representing Your Boss and Company 00:37:00 Module 4: Mail Services and Shipping 00:28:00 Module 5: Travel Arrangements 00:27:00 Module 6: Organising Meeting and Conferences 00:28:00 Module 7: Time Management 00:38:00 Module 8: Record Keeping and Filing Systems 00:31:00 Module 9: Business Writing Skills 00:43:00 Module 10: Organisational Skills 00:28:00 Module 11: Communication Skills 00:28:00 Module 12: Customer Service 00:19:00 Module 13: Effective Planning and Scheduling 00:49:00 Module 14: Invoicing/Petty Cash 00:30:00 Module 15: Professional Conduct and Ethics 00:24:00 Legal Secretary Module 01: Introduction to Legal Secretary 00:25:00 Module 02: English Law & Legal Systems 00:35:00 Module 03: The Legal Workplace & Professionals 00:47:00 Module 04: Law of Contract & Law of Tort 00:31:00 Module 05: Wills, Probate and Estate Law Practice 00:17:00 Module 06: Property Law & Conveyancing Practice 00:21:00 Module 07: Family Law and Insurance Practice 00:26:00 Module 08: Professional Writings and Documents 00:30:00 Module 09: Document Proofreading and Editing 00:07:00 Module 10: Meeting Management & Minute Taking 01:09:00 Module 11: Customer Service and Telephone Handling Skills 00:23:00 Module 12: Data Management and Record-Keeping 00:16:00 Module 13: Other Essential Skills for Secretarial Role 00:22:00 Module 14: Professional Conduct and Ethics 00:24:00 Executive Secretarial and Personal Assistant Training Course - Old Version Module One - Getting Started 00:30:00 Module Two - Working with Your Manager 01:00:00 Module Three - Administrative Soft Skills 01:00:00 Module Four - Effective Time Management 01:00:00 Module Five - Meeting Management 01:00:00 Module Six - Tools of the Trade (I) 01:00:00 Module Seven - Tools of the Trade (II) 01:00:00 Module Eight - Being an Effective Gatekeeper 01:00:00 Module Nine - Organizational Skills 01:00:00 Module Ten - Confidentiality Guidelines 01:00:00 Module Eleven - Special Tasks 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Executive and Personal Assistant Training Course- Activities 00:00:00 Recommended Reading Recommended Reading: Executive Secretarial and Personal Assistant Training Course 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Executive and Personal Assistant Training Course 00:20:00 Final Exam Final Exam- Executive and Personal Assistant Training Course 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

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Overview Learn to identify signs of extremism and discrimination and prevent acts of terrorism and intimidation from taking place. This comprehensive course will raise your awareness of radicalisation techniques in the UK and teach you how to react in the face of hate crime. The Safeguarding, Child Protection And Prevent course is designed to help you tackle all forms of extremist behaviour and ensure that all innocent individuals are safeguarded from harm. You will also be taught the importance of the 'Prevent Duty' and how it protects young people from exposure to this form of abuse, ensuring that British ethical beliefs are upheld and promoted. How will I get my certificate? At the end of the course there will be a written assignment test which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price. Who is this course for? There is no experience or previous qualifications required for enrolment on this Safeguarding, Child Protection And Prevent. It is available to all students, of all academic backgrounds. Requirements Our Safeguarding, Child Protection And Prevent is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 10 lectures • 04:48:00 total length •Module 01: Introduction to Family Support Work: 00:24:00 •Module 02: Legislation, Policy and Guidance: 00:51:00 •Module 03: Laws and Guidance: 00:43:00 •Module 04: Child Abuse: 00:49:00 •Module 05: Sexual Abuse: 00:38:00 •Module 06: Risks and Risk Assessment: 00:16:00 •Module 07: Responding to Disclosure and Reporting: 00:25:00 •Module 08: Things to Do after Referral: 00:24:00 •Module 09: Record Keeping: 00:18:00 •Assignment - Safeguarding, Child Protection And Prevent: 00:00:00