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Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Phone-Based Customer Service Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Phone-Based Customer Service Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Phone-Based Customer Service Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Phone-Based Customer Service Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Phone-Based Customer Service? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Phone-Based Customer Service there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Phone-Based Customer Service course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Phone-Based Customer Service does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Phone-Based Customer Service was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Phone-Based Customer Service is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Introduction to Customer Service Module 01: Introduction to Customer Service 00:23:00 Module 02: What's Different about Good Customer Service? Module 02: What's Different about Good Customer Service? 00:12:00 Module 03: Customer Relationship Management Module 03: Customer Relationship Management 00:42:00 Module 04: Customer Service Communication Strategies Module 04: Customer Service Communication Strategies 00:24:00 Module 05: Aspects of Phone Etiquette Module 05: Aspects of Phone Etiquette 00:31:00 Module 06: Building Rapport Over the Phone Module 06: Building Rapport Over the Phone 00:24:00 Module 07: Inbound and Outbound Calls Module 07: Inbound and Outbound Calls 00:16:00 Module 08: Active Listening and Managing Tough Callers Module 08: Active Listening and Managing Tough Callers 00:28:00 Module 09: Managing Interoffice Calls and Voicemail Module 09: Managing Interoffice Calls and Voicemail 00:10:00 Module 10: Problem Solving over the Phone Module 10: Problem Solving over the Phone 01:04:00 Module 11: Intra Organisation Dealings Module 11: Intra Organisation Dealings 00:35:00 Module 12: Measuring Customer Service Module 12: Measuring Customer Service 00:12:00 Mock Exam Mock Exam - Phone-Based Customer Service 00:20:00 Final Exam Final Exam - Phone-Based Customer Service 00:20:00

Unleash the potential within you with the remarkable course titled 'Unleash Your Confidence & Become Unstoppable - Confidence'. Dive deep into the essence of self-belief, exploring the pivotal elements that form the foundation of unwavering confidence. From understanding the psychology of self-worth and self-image to mastering the art of effective communication in social scenarios, this comprehensive curriculum is your ticket to exude confidence in every walk of life. Whether you're aiming to thrive in social interactions, set crystal-clear goals, or simply elevate your overall life perspective, this course covers it all, ensuring you emerge more self-assured than ever. Learning Outcomes Understand and harness the power of core confidence principles including self-worth and beliefs. Develop effective communication strategies, ensuring confident social interactions. Transform challenges into opportunities using positive focus and mental imagery techniques. Establish a profound vision and purpose, setting the stage for lifelong confidence. Gain actionable insights on transcending personal limitations and stepping out of comfort zones. Why buy this Unleash Your Confidence & Become Unstoppable - Confidence course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Unleash Your Confidence & Become Unstoppable - Confidence there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Unleash Your Confidence & Become Unstoppable - Confidence course for? Individuals seeking to enhance their self-belief and self-image. Those aiming to communicate more effectively in diverse social scenarios. Aspirants wishing to transform challenges into growth opportunities. Visionaries keen on setting and achieving purpose-driven goals. Anyone eager to lead a life defined by confidence and assertiveness. Prerequisites This Unleash Your Confidence & Become Unstoppable - Confidence does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Unleash Your Confidence & Become Unstoppable - Confidence was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Confidence Coach: £30,000 - £50,000 Communication Specialist: £35,000 - £55,000 Personal Development Trainer: £28,000 - £48,000 Life Coach: £30,000 - £60,000 Assertiveness Trainer: £32,000 - £52,000 Motivational Speaker: £40,000 - £80,000 Course Curriculum Unleash Your Core Confidence WELCOME + WHAT WILL YOU LEARN 00:08:00 WHY MOST PEOPLE DON'T BECOME CONFIDENT 00:03:00 YOUR R A S 00:05:00 POSITIVE FOCUS AND MENTAL PICUTRES- CONFIDENT SELF 00:06:00 POSITIVE FOCUS AND MENTAL PICUTRES- PROBLMES INTO OPPORTUNTIES 00:03:00 POSITIVE FOCUS AND MENTAL PICUTRES- PROBLMES INTO OPPORTUNTIES 00:03:00 SELF WORTH 00:09:00 SELF IMAGE 00:07:00 YOUR BELIEFS 00:07:00 YOUR VALUES 00:03:00 YOUR MOVIE 00:04:00 5 HACKS TO BOOST YOUR CONFIDENCE INSTANTLY 00:05:00 POSITIVE EMOTIONS 00:02:00 Confidence in Social Interactions SOCIAL CONFIDENCE AND SOCIAL COMFORT 00:10:00 COMMUNICATE WITH CONFIDENCE 00:10:00 APPROACH MORE PEOPLE 00:06:00 POSITIVE SOLCIAL VALUE 00:07:00 DEAL WITH CONFLICTS 00:07:00 ASSERTIVENESS 00:10:00 APPROVAL SEEKING COMPARISON WITH OTHER PEOPLE 00:07:00 Confidence in Goals, Confidence in New Skills & Confidence in Life VISION AND PURPOSE 00:09:00 CONFIDENCE MINDSET 00:09:00 3PS TO BECOME CONFIDENT 00:03:00 FEAR 00:14:00 YOUR OWN LIMITATIONS 00:06:00 VISUALIZE 00:06:00 COMFORT ZONE + TAKING ACTION 00:06:00

In the past weeks and months, the airline industry has had to address a series of challenges that left managers little time to execute, and almost no room for communications mistakes. While Airport Managers have only to consider accidents on or close to their own airport, Airline Managers are not so lucky, about half of their incidents and accidents will occur away from their home airport. The Crisis Communications Traning for Airline Executives is designed to provide you with both theory and the opportunity to practise your role in secure, simulated conditions, promote effective team and individual performance in a crisis. You will learn how to prepare messages (in advance) for any airline crisis, how to make the media realize you are being transparent and helpful, how to avoid the common blunders made by other airline executives in times of crisis, how to answer tough questions in times of crisis, how to speak in sound bites and get the quotes you want. What Will I Learn? Being able to Manage Crisis Communications Know how to appear Confident Prepare Messages for passengers Speak in Sound Bites Handle tough questions Overview Crisis Communications Training for Airline Executives Intro 00:03:00 Crisis Communications Training for Airline Executives TV and the Visual 00:03:00 Crisis Communications Training for Airline Executives 4 Goals 00:03:00 Creating Your Message 00:08:00 The Biggest Blunders to Avoid 00:12:00 Crisis Communications Training for Airline Executives 1st Crisis Scenario 00:02:00 Practice on Video 00:05:00 Closing Thoughts Crisis Communications Training for Airline Executives Conclusion 00:02:00 Feedback 00:01:00 Course Certification

In many businesses, good communication is one of the most valuable skills that you can have. And you need excellent writing abilities to convey ideas clearly. How well you communicate could even affect the jobs you are being offered. To be regarded as a professional communicator, you must know how to write effective emails, memos, and letters. Our Business corresponding course will give you the tools you need to write compelling, valuable business correspondence. You will learn how to get started on a writing project, use proper business tone in the document, and distinguish between the different kinds of business correspondence. You will learn how to decide what is the proper vehicle for written communication in business, electronic or paper. Course Highlights Business Corresponding Accredited Diploma is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Business Corresponding Accredited Diploma into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 8 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Business Corresponding Accredited Diploma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Business Corresponding Accredited Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Business Corresponding Accredited Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. PART I-PREPARING TO WRITE THE LETTER-CHAPTER 1 02:00:00 PART I-PREPARING TO WRITE THE LETTER-CHAPTER 2 01:00:00 PART I-PREPARING TO WRITE THE LETTER-CHAPTER 3 02:00:00 PART I-PREPARING TO WRITE THE LETTER-CHAPTER 4 02:00:00 PART II-HOW TO WRITE THE LETTER-CHAPTER 5 03:00:00 PART II-HOW TO WRITE THE LETTER-CHAPTER 6 03:00:00 PART II-HOW TO WRITE THE LETTER-CHAPTER 7 02:00:00 PART III-STYLE-MAKING THE LETTER PERFECT-CHAPTER 8 03:00:00 PART III-STYLE-MAKING THE LETTER READABLE-CHAPTER 9 02:00:00 PART III-STYLE-MAKING THE LETTER PERFECT-CHAPTER 10 03:00:00 PART III-STYLE-MAKING THE LETTER READABLE-CHAPTER 11 03:00:00 PART IV-THE DRESS OF A BUSINESS LETTER-CHAPTER 12 02:00:00 PART IV-THE PRESENTATION OF A BUSINESS LETTER-CHAPTER 13 02:00:00 PART IV-THE PRESENTATION OF A BUSINESS LETTER-CHAPTER 14 02:00:00 PART IV-THE PRESENTATION OF A BUSINESS LETTER-CHAPTER 15 00:15:00 Mock Exam Final Exam

Overview Navigating the world of customer service over the phone can be challenging. The 'Telephone Customer Service Training' course is your guiding compass, expertly designed to tackle the multifaceted arena of phone-based interactions. Delve deep into the core values of stellar customer service, uncover the distinction of superior service, and master the nuances of phone etiquette. With a curriculum spanning from the basics of customer relationship management to the intricacies of managing tough callers, this course equips you with a holistic understanding to thrive in a telephone-centric customer service role. The essentiality of establishing rapport during telephonic conversations cannot be overstated. This course accentuates the importance of rapport building and teaches strategies to connect genuinely over a call, ensuring customers feel valued and understood. Explore the dynamics of both inbound and outbound calls, and gain expertise in active listening, a pivotal skill to understand customer needs and offer apt solutions. Further, with modules focusing on interoffice calls, voicemail management, and intra-organisation dealings, the curriculum covers the full spectrum of telephone interactions. Metrics and measurements are quintessential in refining and enhancing service standards. Dive into the intricacies of gauging your service's effectiveness and learn methods to consistently better your interaction quality. As the landscape of customer service evolves, those proficient in these nuances are poised for success. Learning Outcomes: Understand the fundamentals and importance of top-tier customer service over the phone. Differentiate between average and excellent customer service practices. Develop effective strategies for managing and improving customer relationships. Cultivate superior telephone etiquette and communication techniques. Employ strategies to establish genuine rapport during phone interactions. Tackle challenging calls with confidence and professionalism. Gain proficiency in evaluating and enhancing service quality through metrics. Why buy this Telephone Customer Service Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Telephone Customer Service Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Telephone Customer Service Training course is ideal for Individuals aiming to enter the customer service sector. Current customer service representatives seeking to refine their telephone interaction skills. Managers overseeing phone-based customer service teams. Organisations aiming to standardise their telephonic service protocols. Entrepreneurs wanting to foster excellent customer relationships over the phone. Prerequisites This Telephone Customer Service Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Telephone Customer Service Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Representative: £18,000 - £25,000 annually. Telephone Support Specialist: £21,000 - £28,000 annually. Call Centre Supervisor: £25,000 - £32,000 annually. Customer Relationship Manager: £30,000 - £45,000 annually. Customer Service Trainer: £28,000 - £35,000 annually. Quality Assurance Analyst (Customer Service): £24,000 - £31,000 annually. Course Curriculum Module 1: Introduction to Customer Service Module 01: Introduction to Customer Service 00:23:00 Module 2: What's Different about Good Customer Service? Module 02: What's Different about Good Customer Service? 00:12:00 Module 3: Customer Relationship Management Module 03: Customer Relationship Management 00:42:00 Module 4: Customer Service Communication Strategies Module 04: Customer Service Communication Strategies 00:24:00 Module 5: Aspects of Phone Etiquette Module 05: Aspects of Phone Etiquette 00:31:00 Module 6: Building Rapport Over the Phone Module 06: Building Rapport Over the Phone 00:24:00 Module 7: Inbound and Outbound Calls Module 07: Inbound and Outbound Calls 00:16:00 Module 8: Active Listening and Managing Tough Callers Module 08: Active Listening and Managing Tough Callers 00:28:00 Module 9: Managing Interoffice Calls and Voicemail Module 09: Managing Interoffice Calls and Voicemail 00:10:00 Module 10: Problem Solving over the Phone Module 10: Problem Solving over the Phone 01:04:00 Module 11: Intra Organisation Dealings Module 11: Intra Organisation Dealings 00:35:00 Module 12: Measuring Customer Service Module 12: Measuring Customer Service 00:12:00 Assignment Assignment - Telephone Customer Service Training 00:00:00

***Limited Time Deal*** Complete Project Management Training for Project Managers with Free PDF and Hard Copy Certificate Project management is a critical skill in today's fast-paced business world. According to the Project Management Institute (PMI), the UK project management industry is worth over £27 billion. However, a staggering 70% of projects fail due to poor management. Are you ready to master the art of project management and lead your team to success? Courses Are Included In This Project Management for Project Managers Training: Course 01: Level 3 Diploma in Project Management for Project Managers Course 02: Diploma in Six Sigma & Lean Process Course 03: Global Project Management This comprehensive Project Management course will guide you through everything you need to know to manage projects effectively. From understanding the fundamentals of project management to mastering goal-setting techniques and stakeholder management, you'll gain a holistic understanding of the project lifecycle. Explore project planning methodologies, risk management strategies, and budgeting principles, empowering you to navigate complex projects with confidence. This course holds immense significance as it is CPD Accredited and Quality Licence Scheme Level 7 endorsed. These prestigious accreditations validate its quality and align it with professional standards, making it an ideal choice for individuals seeking to broaden their knowledge and skills in the Project Management sector. Learning Outcomes of Project Management Training: Master the fundamentals of project management and its key principles. Learn to set SMART goals and align project objectives. Develop effective stakeholder management and communication strategies. Explore project planning tools and techniques for successful execution. Understand budget management and procurement processes for resource optimization. Gain insights into risk identification, mitigation, and project closure. Take control of your projects and propel your career forward! This course provides the knowledge and practical skills needed to become a confident and effective project manager. Enroll today and unlock your full project management potential! Why Choose Us? Get a free CPD Accredited PDF and Hard Copy Certificate. This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Project management course materials The Project management comes with 24/7 tutor support What Our Students Say About This Project Management for Project Managers Certificate: "I would gladly recommend anyone to take up courses with Red.'' From: Francis Offiong "This is very good medium of learning new era of education." From: MUHAMMAD ANSAR "This is a course suitable for all carers to partake on." From: Orheuan Iriajen ''It's an interesting course. I hope to use the knowledge to advance in my career as a Project Manager'' From: Vivian Berenibara. Take a step toward a brighter future! This project management course equips you with the skills to initiate, plan, execute, and close projects effectively. You'll master the art of setting SMART goals, managing stakeholders, creating project plans, handling budgets, and mitigating risks. *** Course Curriculum of Project Management*** Module 1: The Fundamentals of Project Management What Is Project? Project Management Duties of a Project Manager Prioritising, Delegating and Communicating Required Skills Module 2:Project Landscapes Project Lifecycle Project Management Methodologies Module 3: How to Get Started for a Successful Project Importance of Project Initiation Key Components of Project Initiation Determining Project Goals and Deliverables Module 4: SMART Goals Specific Measurable Attainable Relevant Time-Bound Module 5:Managing Stakeholders Effectively Stakeholders Assigning Roles and Responsibilities Different Roles on a Project Stakeholder Analysis Influence and Interest Communicating with Stakeholders RACI Chart Module 6:Starting off with Project Planning Importance of Planning Launching Planning Phase Project Kick-off Meeting Importance of Milestones Setting Project Milestones The Project Plan Components of a Project Plan Module 7: Project Planning Tools Work Breakdown Structure (WBS) Gantt Chart Kanban Boards Module 8:Budget Management and Procurement Project Budget Components of a Budget Creating a Project Budget Managing the Budget Procurement Process Module 9: Risk Identification and Management What is risk How do we identify risk Risk Priority Single Point Failure Risk Mitigation Planning Module 10: Running a Successful Project Track and Measure Project Progress Quality Management DMAIC PDCA Module 11: Closing a Project Project Closing Criteria Impact Reporting How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: FREE (Previously, it was £12.99) CPD Hard Copy Certificate: FREE (Previously, it was £29.99) CPD 10 CPD hours / points Accredited by CPD Quality Standards Project Management Promo Video 00:54 1: Project Management Promo Video Preview 00:54 Module 1: The Fundamentals of Project Management 13:17 2: Module 1: The Fundamentals of Project Management Preview 13:17 Module 2: Project Landscapes 07:54 3: Module 2: Project Landscapes 07:54 Module 3: How to Get Started for a Successful Project 07:57 4: Module 3: How to Get Started for a Successful Project 07:57 Module 4: SMART Goals 09:39 5: Module 4: SMART Goals 09:39 Module 5: Managing Stakeholders Effectively 15:23 6: Module 5: Managing Stakeholders Effectively 15:23 Module 6: Starting off with Project Planning 13:18 7: Module 6: Starting off with Project Planning 13:18 Module 7: Project Planning Tools 05:35 8: Module 7: Project Planning Tools 05:35 Module 8: Budget Management and Procurement 13:55 9: Module 8: Budget Management and Procurement 13:55 Module 9: Risk Identification and Management 15:06 10: Module 9: Risk Identification and Management 15:06 Module 10: Running a Successful Project 14:53 11: Module 10: Running a Successful Project 14:53 Module 11: Closing a Project 11:23 12: Module 11: Closing a Project 11:23 Order Your Certificate 02:00 13: Order Your CPD Certificate 01:00 14: Order Your QLS Endorsed Certificate 01:00 Who is this course for? This Project Manager Training course is ideally suited to any individual working in a standard. Particularly, this course is perfect for: New members of the project team Level 7 Diploma Project Management Level 6 Certificate in Project Management Project finance Project Management Insititute (PMI) NB: Please note that this Project Management course does not provide any professional qualifications. To get professional qualifications, please check: Project Management Insititute (PMI) Courses PMI Project Management Professional Courses PMI Certified Associate in Project Management Courses APM Project Management Qualification (PMQ) Level 7 Diploma - Project Management pmi project management professional Requirements You will not need any prior background or expertise to enrol in this Project management course. Career path After completing this course, you are to start your career or begin the next phase of your career. Project Coordinator Project Manager Senior Project Manager Project Director Program Manager Portfolio Manager Chief Project Officer (CPO) Project Assistant Project co-ordinator Project management support Project Analyst Certificates Certificate Accredited by CPD Digital certificate - Included Cademy certificate of completion Digital certificate - Included Will be downloadable when all lectures have been completed

Venture into the realm of IT service excellence with the ITIL Practitioner course, where the chronicles of Information Technology Infrastructure Library (ITIL) come to life. This immersive educational experience is tailored to enlighten enthusiasts on the intricate tapestry of IT Service Management (ITSM) and the Continuous Service Improvement (CSI) model that stands at the heart of ITIL practices. From the foundational bricks of principles and themes, the course ascends to the strategic nuances of Organizational Change Management (OCM), ensuring participants grasp the transformative nature of IT services. The curriculum delves into the mechanisms that fortify communication as a catalyst for service enhancement. Learners are equipped with the proficiency to employ metrics and measurement as a compass for ITSM efficacy. As the narrative progresses, the course unravels the synthesis of CSI within the broader ITIL framework, beckoning participants to not just witness but also weave the future of IT services and their governance. Learning Outcomes Understand the core principles of ITIL and ITSM, including the CSI model. Develop insights into effective Organizational Change Management. Learn to foster impactful communication strategies within IT service management. Acquire the ability to measure and utilize metrics for IT service enhancement. Integrate CSI strategies effectively within ITIL and organizational practices. Why choose this ITIL Practitioner course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this ITIL Practitioner course for? IT professionals seeking to expand their ITIL knowledge. Managers overseeing IT service management teams. Change agents responsible for implementing IT service improvements. Individuals aspiring to integrate ITIL practices within their organizations. Analysts focused on service management metrics and performance. Career path ITIL Practitioner: £35,000 - £60,000 IT Service Manager: £40,000 - £70,000 Change Manager: £45,000 - £65,000 ITIL Consultant: £50,000 - £75,000 Quality Assurance Manager: £40,000 - £60,000 Performance Analyst: £30,000 - £50,000 Prerequisites This ITIL Practitioner does not require you to have any prior qualifications or experience. You can just enrol and start learning.This ITIL Practitioner was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Introduction to ITIL Practitioner Course Introduction 00:14:00 ITSM & Continual Improvement Learning Objectives 00:06:00 Selecting a Management System 00:11:00 Systems Thinking 00:13:00 The 4Ps 00:13:00 Communication & Management Systems 00:14:00 Organizational Capabilities 00:10:00 Adopt, Adapt & Realize 00:15:00 Outside-in vs Inside-out Thinking 00:11:00 Defining a Service 00:05:00 Metrics & Measurement 00:06:00 Improvement, the Practitioner & CSI 00:10:00 Driving IT Service Management Summary 00:15:00 Checkpoint 00:16:00 Principles & Themes Learning Objectives 00:04:00 Principles 00:24:00 Themes 00:09:00 Principles & Themes in Practice 00:08:00 Principles & Themes Summary 00:03:00 Checkpoint 00:07:00 Organizational Change Management (OCM) Learning Objectives 00:02:00 Role & Impact of OCM on Improvement 00:07:00 OCM Activities 00:16:00 OCM & Systems Thinking 00:06:00 OCM Summary 00:06:00 Checkpoint 00:10:00 Effective Communication to enable CSI Learning Objectives 00:01:00 Value, Importance & Benefit of Good Communication 00:05:00 Principles of Communication 00:11:00 Role of Influence 00:07:00 Communication Summary 00:05:00 Checkpoint 00:09:00 Use Metrics & Measurement Learning Objectives 00:02:00 CSFs, KPIs & Improvement 00:18:00 Analyze CSFs & KPIs in Context 00:09:00 Assessments 00:04:00 Use Metrics & Measurement Summary 00:05:00 Design a Report 00:07:00 Checkpoint 00:07:00 CSI Approach Learning Objectives 00:02:00 It Depends 00:09:00 Approach Deconstructed 00:25:00 Goal Question Metric (GQM) Approach Introduction 00:08:00 CSI Approach Summary 00:05:00 Checkpoint 00:06:00 Integrating CSI with ITIL & Beyond Learning Objectives 00:01:00 CSI Approach for the ITIL Practitioner 00:07:00 CSI Approach in ITIL 00:25:00 CSI Approach, PRINCE2 & RESILIA 00:06:00 Integrating CSI with ITIL & Beyond Summary 00:03:00 Checkpoint 00:06:00 Workbooks Workbooks - ITIL Practitioner - Video Training Course 00:00:00 Assignment Assignment - ITIL Practitioner 00:00:00

Explore vital concepts in professional boundaries within health and social care settings. Gain insight into ethical guidelines, communication strategies, and boundary maintenance

Overview Effective Communication Techniques for Teachers and Trainers Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Effective Communication Techniques for Teachers and Trainers Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training After you have successfully completed your assignment, you will be qualified to apply for a CPD Certification from The Teachers Training. The PDF certificate can be downloaded after you have completed your course. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Basic Concept of Communication Basic Concept of Communication 00:30:00 Module 02: Foundations of Classroom Communication Foundations of Classroom Communication 00:30:00 Module 03: Effective Verbal and Nonverbal Communication Effective Verbal and Nonverbal Communication 00:30:00 Module 04: Importance of Effective Listening Importance of Effective Listening 00:30:00 Module 05: Strategies for Building Effective Communication Strategies for Building Effective Communication 00:30:00 Module 06: Sharing Information in the Classroom Sharing Information in the Classroom 00:30:00 Module 07: Leading Classroom Discussions Leading Classroom Discussions 00:30:00 Module 08: Communicative Reading and Storytelling Communicative Reading and Storytelling 00:30:00 Module 09: Using Classroom Talk to Encourage Students' Thinking Using Classroom Talk to Encourage Students' Thinking 00:30:00 Module 10: Communicating with Parents Communicating with Parents 00:30:00 Module 11: Communicating with Colleagues Communicating with Colleagues 00:30:00 Module 12: Communicating with Administrators Communicating with Administrators 00:30:00 Module 13: Communicating with Difficult People Communicating with Difficult People 00:30:00 Module 14: Communicating in Less-Than-Ideal Circumstances Communicating in Less-Than-Ideal Circumstances 00:30:00

The 'Feline Behaviour and Psychology Diploma Level 3' course provides a comprehensive understanding of domesticated and feral cats' behavior and psychology. Participants will explore various aspects, including communication, stress, sleeping habits, hunting instincts, reproduction, and common feline behaviors. Additionally, the course covers topics like cat emotions, body language, multi-cat households, and essential care guidelines. Learning Outcomes: Understand the domestication of cats and the origins of their behaviors. Recognize feline body language and communication cues to interpret their emotions and needs. Identify common feline behaviors and understand the reasons behind behaviors like purring, scratching, and hissing. Learn about feline needs, including feeding, reproduction, and controlling obesity. Gain insights into managing cat behavior, preventing conflicts in multi-cat households, and ensuring the safety of feline companions. Explore the care of pregnant cats and kittens, as well as considerations for neutering and family planning for felines. Acquire knowledge about cat law and essential guidelines for bringing a new cat home. Develop an understanding of when to seek professional help and make difficult decisions in managing feline behavior and health. Why buy this Feline Behaviour and Psychology Diploma Level 3? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Feline Behaviour and Psychology Diploma Level 3 there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Feline Behaviour and Psychology Diploma Level 3 course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Feline Behaviour and Psychology Diploma Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Feline Behaviour and Psychology Diploma Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Feline Behaviour and Psychology Diploma Level 3 is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Domestication of Cats Domestication of Cats 00:10:00 Module 02: Communication & Stress According to Origin Communication & Stress According to Origin 00:08:00 Module 03: Sleeping & Toileting According to Origin Sleeping & Toileting According to Origin 00:07:00 Module 04: Hunting & Drinking Water According to Origin Hunting & Drinking Water According to Origin 00:06:00 Module 05: Reproduction & Disease According to Origin Reproduction & Disease According to Origin 00:06:00 Module 06: Another Type of Cats - Feral Cats Another Type of Cats - Feral Cats 00:09:00 Module 07: Understanding Feline Body Language Understanding Feline Body Language 00:17:00 Module 08: Understanding Common Behaviour Understanding Common Behaviour 00:21:00 Module 09: Understanding Cat Communication Understanding Cat Communication 00:20:00 Module 10: Types of Feline Need Types of Feline Need 00:11:00 Module 11: Do Cats Feel Love and Other Human Emotions? Do Cats Feel Love and Other Human Emotions 00:13:00 Module 12: How Smart Are Cats? How Smart Are Cats 00:09:00 Module 13: Why Do Cats Hiss? Why Do Cats Hiss 00:03:00 Module 14: Why Do Cats Purr? Why Do Cats Purr 00:07:00 Module 15: Why Do Cats Rub Against Things? Why Do Cats Rub Against Things 00:07:00 Module 16: Why Do Cats Scratch Things? Why Do Cats Scratch Things 00:06:00 Module 17: Why Do Cats Play with Their Prey? Why Do Cats Play with Their Prey 00:05:00 Module 18: Why Do Some Cats Become Anxious or Phobic? Why Do Some Cats Become Anxious or Phobic? 00:10:00 Module 19: Why Do Cats Roll on Their Backs to Greet People? Why Do Cats Roll on Their Backs to Greet People 00:03:00 Module 20: Why Do Cats 'Sulk'? Why Do Cats 'Sulk' 00:04:00 Module 21: Why Do Cats Knead or Paddle with Their Paws? Why Do Cats Knead or Paddle with Their Paws 00:03:00 Module 22: Why Does a Male Cat Bite a Female's Neck While Mating? Why Does a Male Cat Bite a Female's Neck While Mating 00:03:00 Module 23: Why Do Mother Cats Move Kittens? Why Do Mother Cats Move Kittens 00:06:00 Module 24: Why Do Some Cats Howl, Especially at Night? Why Do Some Cats Howl, Especially at Night 00:10:00 Module 25: Cats and the Law Cats and the Law 00:08:00 Module 26: Bringing Your New Cat Home Bringing Your New Cat Home 00:19:00 Module 27: Feeding and Controlling Obesity Feeding and Controlling Obesity 00:27:00 Module 28: Managing Your Cat's Behaviour Managing Your Cat's Behaviour 00:40:00 Module 29: Keeping Your Cat Safe Keeping Your Cat Safe 00:34:00 Module 30: Neutering - Family Planning for Felines Neutering - Family Planning for Felines 00:15:00 Module 31: Pregnant Cats, Birth and Care of Young Kittens Pregnant Cats, Birth and Care of Young Kittens 00:40:00 Module 32: Cats Living Together Cats Living Together 00:18:00 Module 33: How to Prevent Cat Conflicts in Multi-cat Households How to Prevent Cat Conflicts in Multi-cat Households 00:10:00 Module 34: When to Let Go When to Let Go 00:11:00 Assignment Assignment - Feline Behaviour and Psychology Diploma Level 3 00:00:00