854 Courses delivered On Demand

Are you aware of the importance of communication and its usage to customer relations dealings? Do you want to know how to improve yourself to be able to communicate well with your cients? If yes, then you should take an initiative to be able to develop your communicate techniques to be able to communicate well with your customers. Description: When you in a customer relations line of job, you will find at first that handling a difficult customer may seem like a worthless job and does not need so much. However, it does but fortunately, you can develop skills to be able to adapt the challenges that difficult customers pose. This course will be able to help you extend your communication skills to handling difficult people and situations throughout your daily life. Moreover, improving the focus of your thoughts and feelings, stress management, and the way you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this module is the first step in a process towards forever changing how you interact with others. There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where you are deficient. In this course, you will clearly get individuals to react with the right communication and approaches to doing it effectively. Who is the course for? Professionals who work in the communications industry or part of the communications department. This will also be helpful to those people who are struggling with communication that can affect their customer relations dealing People who are interested in learning more about communication Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hard copy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Customer Relations & Dealing Course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Customer Relations & Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Customer Relations & Dealing Course 00:20:00 Final Exam Final Exam- Customer Relations & Dealing Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Description Get instant knowledge from this bite-sized Child Development and Care Part - 2 course. This course is very short and you can complete it within a very short time. In this Child Development and Care Part - 2 course you will get fundamental ideas of child development and care, the key understanding of play, imagination and so on. Enrol in this course today and start your instant first step towards learning about child protection. Learn faster for instant implementation. Learning Outcome Familiarise with child protection Gain in-depth knowledge of the play, imagination and creativity Deepen your understanding of factors that influence the development Strengthen cognitive development How Much Do Child Care Workers Earn? Senior - £39,000 (Apprx.) Average - £28,000 (Apprx.) Starting - £21,000 (Apprx.) Requirement Our Child Development and Care Part - 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Child Development and Care Part - 2 Module 01: Child Protection 00:25:00 Module 02: Play, Imagination and Creativity 00:28:00 Module 03: Factors That Influence Development 00:26:00 Module 04: Cognitive Development 00:34:00 Assignment Assignment - Child Development and Care Part - 2 00:00:00

This is a very important course for those who do not feel much comfortable in handling any conflict or difficult conversation. The course provides a detailed roundup of the subject matter that will leverage the development of your conflict management power. Be prepared to handle even the most uncomfortable conversation tactfully. Through the coursework, the learners will be equipped with steps that can demonstrate clever ways to avoid a probable conflict or pacify a crucial conversation. The learners will get to learn how to deliver their message without hurting the opposite party and maintain a respected communication.  Highlights of the course Learn how to avoid and manage conflicts Learn the elements that might ignite conflicts Discover the steps to pacify a crucial conversation Deliver message without hurting the opposite party Comfortably face a difficult conversation Who is this Course for? Conflict Management and Crucial Conversations is CPD Qualification Standards accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Conflict Management and Crucial Conversations is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our courses' are CPD Qualification Standards accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Preparing for your conversation Welcome FREE 00:01:00 INTRO FREE 00:05:00 Preparing your problem statement 00:06:00 Delivering your conversation Getting into the right state 00:07:00 Presenting your problem statement 00:04:00 Asking your critical question 00:03:00 Listening to the other person 00:05:00 Agreeing on next steps 00:03:00 Finishing the conversation 00:03:00 Conclusion 00:03:00 BONUS Section: examples Example 1 - breaking up 00:07:00 Example 2 - separation at work 00:07:00 Example 3 - Flatmate discussion 00:03:00 BONUS VIDEOS Bonus - Crucial conversations 00:03:00 Bonus - Feedback 00:04:00 Additional Resource Resource : Conflict Management and Crucial Conversations 00:00:00

Overview There are two things people are never bored of; they are - food and travelling. That is why the restaurant and hospitality industry is one of the most promising industries. It offers a wide range of job opportunities and the chance to climb the career ladder fast. The Advanced Diploma in Restaurant and Hospitality Management Course will help you establish a brilliant career in this industry. This comprehensive Advanced Diploma in Restaurant and Hospitality Management course will introduce you to the ins and outs of the food business. You will acquire a great deal of knowledge on catering business and restaurant business. The highly informative models will enrich your knowledge of the hospitality industry. Through the step-by-step learning process, you will pick up the skills for managing food services, accommodations, quality management and more.  Upon successful compilation of this Advanced Diploma in Restaurant and Hospitality Management course, you will receive a valuable certificate. This certificate will elevate your resume and help you build a promising career in this ever-growing industry. So, don't waste any time, enrol now! Learning Outcomes Familiarise yourself with the basic steps of opening a restaurant Develop the knowledge and expertise to manage a restaurant Know the techniques of managing food and the suppliers Learn about the rules and regulations regarding the catering business Understand the strategies of starting and running a food business successfully Get introduced to the characteristics of the hospitality industry Build the competence to manage food services, accommodation, hotel guests etc Who is the Advanced Diploma in Restaurant and Hospitality Management Course for? This course is designed for anyone interested in pursuing a career in the restaurant and hospitality industry. It will help them enrich their knowledge and gain the basic skills to start their journey in this industry. Why Choose this Advanced Diploma in Restaurant and Hospitality Management Course? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy, and ICT are required to attend this course. Assessment At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Career Path The Advanced Diploma in Restaurant and Hospitality Management course is a useful qualification to possess, especially to people with careers in: Accommodation Officer Concierge Restaurant Owner Restaurant Manager Hotel Manager Hotel Receptionist Starting a Restaurant Are you ready for the challenge? 00:15:00 How to decide on a concept 00:30:00 Designing your restaurant 00:15:00 Friends and family 00:15:00 Writing a Business Plan 00:30:00 Insurance 00:15:00 Restaurant Organizations that you need to check out. 00:15:00 What are the best Catering Industry Trade Shows? 00:15:00 Managing a Restaurant Managing Yourself 00:30:00 Managing Others 00:30:00 Managing Your Money 00:15:00 Managing Your Food and Supplies 00:30:00 Managing Everything Else 00:30:00 Starting Food Catering Where You Work 00:15:00 Health and safety 00:15:00 Staff, Suppliers and Transport 00:00:00 Food Hygiene 01:00:00 Rules about Menus 00:15:00 Paperwork and Finances 00:15:00 Law 00:15:00 Food Business Food Business Basics 00:30:00 Put Together Your Business Concept 00:30:00 Identify your Target Market 00:30:00 Identify Your Competition 00:30:00 Write A Mission Statement 00:30:00 Downline Basics 00:30:00 Equipment And Supplies 00:30:00 Marketing And Quality Control 00:30:00 Wrapping Up 00:15:00 Hospitality Introduction to Hospitality 00:15:00 Characteristics of the Hospitality Industry 00:15:00 Relationship Between the Hospitality Industry and Tourism 00:15:00 Types of Accommodation 00:15:00 Types of Room 00:30:00 Types of Hotel Guests 00:15:00 Hospitality Management Introduction to Hospitality Management 00:30:00 Influences Which Affect the Industry 00:15:00 The Development of the Hospitality Industry 00:30:00 Hospitality Brands 00:15:00 Accommodation 00:30:00 Food Service 00:30:00 Successful Quality Management 00:30:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Advanced Diploma in Restaurant and Hospitality Management 00:30:00 Final Exam Final Exam- Advanced Diploma in Restaurant and Hospitality Management 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Master the techniques of psychology and be a professional counsellor by enrolling the Children and Adolescents Counselling Diploma course. The course is designed for the people who want to work as a counsellor for children and adolescents. Throughout the course, you will explore how to work with children and teenagers. The course also focuses on 'child bullying' and 'child abuse' and teaches you how to deal with the victims of childhood bullying or abuse. The course teaches you about grief and bereavement and how handles these. You will learn how to communicate with children and teenagers while counselling them and discover which language is appropriate to deal with them. Finally, you will learn how to start your online and offline business of counselling children and adolescents. What Will I Learn? Counsel children and adolescents Knowing how to counsel 'online' Knowing how to open counselling practice Requirements - Having an interest in becoming a 'Counsellor' for children or adolescents - Becoming interesting in counselling and psychological theory behind the therapy Introduction About the Course & the Instructor FREE 00:03:00 Definition of Counselling FREE 00:04:00 The Counselling Relationship FREE 00:06:00 Psychology of Growth and Development The Development Cycle 00:07:00 Parent, Child, Teacher Relationships 00:08:00 The Complexities of Growth 00:08:00 Introduction - Psychological Development 00:09:00 Therapeutic Language Conflict and Stress 00:11:00 Behavioural Therapies 00:07:00 Working with Children 00:07:00 The Use of Language 00:07:00 Memory 00:08:00 Psychological Issues Grief and Bereavement 00:06:00 Exploring Grief and Letting Go 00:07:00 Dysfunctional Families 00:08:00 What is Co-Dependency 00:07:00 Child Bullying and Child Abuse 00:08:00 Therapeutic Outcomes Psychological Study of Education 00:07:00 Transformation 00:07:00 Using Newly Found Skills 00:05:00 Recovery - The Therapeutic Process 00:05:00 Moving on - Emotional Intimacy 00:06:00 Working as a Counsellor Setting Up a Practice 00:10:00 Resources Resources - Children and Adolescents Counselling Diploma 00:00:00 Mock Exam Mock Exam - Children and Adolescents Counselling Diploma 00:20:00 Final Exam Final Exam - Children and Adolescents Counselling Diploma 00:20:00

Want to get skilled in designing appealing user interfaces for any app or site! This 2D Game UI Design course will outline the development of games, including the designing and programming of games. Learn how to develop artwork and audio, and familiarise with current best practices and features applicable to UI design, which can be tested to ensure the delivery of intended playing experience and other technical errors. Project's strategy, scope, information architecture, developing sitemaps and wireframes are some of the key issues which will be covered in this program. The field of user interface design is in high demand, but the skills and expertise you will achieve in this area are applicable to a wide variety of professions, from marketing to web design, to human-computer interaction. What you'll learn Create fresh User Interface for 2D video games with Inkscape Create several types of icons and buttons for your game UI Use Inkscape on a higher level to create what you need for your game (i.e. menu items, buttons, icons) Requirements You need the free software Inkscape Inkscape knowledge is not obligatory, but a very basic knowledge helps! Who this course is for: Developers, who want to design their own games Designers, who want to learn more about Game UI Design This course is NOT for you if you are a seasoned UI designer. This is a beginner course! Start with the basics Welcome to Game UI design with Inkscape! FREE 00:02:00 The 3 Cs of good game UIdesign 00:04:00 What is HUD 00:03:00 Before youdraw SKETCH! 00:02:00 Basic Button Bases 00:18:00 Creating general game icons Aligning buttons 00:04:00 What makes a good icon 00:04:00 Very simple icons 00:06:00 More complex icons and drawing methods 00:09:00 Complex icons for a fantasy game 00:20:00 Creating an icon set for a ninja game 00:19:00 Drawing UI for a Space shooter game with Inkscape! Space shooter UI design - Part #1 00:18:00 Space shooter UI design - Part #2 00:18:00 Drawing a fantasy game UI Fantasy game UI - Part #1 00:20:00 Fantasy game UI - Part #2 00:19:00 Fantasy game UI - Part #3 00:16:00 Fantasy game UI - Part #4 00:12:00 Drawing UI for a cartoon style candy or gem matching game Gemstone game UI - Part #1 00:21:00 Gemstone game UI - Part #2 00:20:00

Human psychology is the most mysterious part of human life. Psychology is the scientific study of human mind and how it works or its functions. The Advanced Diploma in Psychology course covers the advanced concepts and theories of human psychology. In this course, you will learn various theories of psychology along with the concepts of cognitive theory and developmental psychology. You will explore why people act differently. The concepts of perception, attention and thinking will also be covered in the course. You will be amazed to know how children psychology develops in various age. Instead of these, the course covers anxiety, depression, and other emotional disorders and shows you how to treat 'abnormal behaviour'. Upon completion, you will be knowledgeable about the essential concepts of psychology and also be able to continue your study for the more advanced level. What Will I Learn? Understand and explain Psychology-related information (theories) Be able to explain what is cognitive and developmental psychology Be able to continue their study of Psychology afterwords Requirements An interest in studying Psychology A desire to study advanced form of Psychology Module 01 What is Psychology FREE 00:10:00 The Biological Approach 00:10:00 Behaviourist and Cognitive Approaches 00:12:00 Person-Centred Approaches 00:10:00 Research Methods in Psychology FREE 00:15:00 Debates in Psychology 00:15:00 Attitudes FREE 00:10:00 Social Influence: Compliance, Obedience and Conformity 00:12:00 Social Cognition 00:09:00 Applied Social Psychology 00:10:00 Module 02 Perception 00:12:00 Attention 00:07:00 Remembering (Memory) 00:12:00 Forgetting (Memory) 00:09:00 Language 00:10:00 Thinking (Cognition) 00:10:00 Problem-Solving and Artificial Intelligence 00:09:00 Issues in Child Development 00:05:00 Cognitive Development 00:07:00 The Development of Language and Communication 00:06:00 Module 03 Social Perception (Interpersonal Perception) 00:06:00 Moral Development 00:09:00 The definition and Diagnosis of Atypical (Abnormal) Behaviour 00:07:00 Treatments of atypical (abnormal) behaviour 00:08:00 Emotional disorders 00:05:00 Research Methods 00:06:00 Research Issues 00:06:00 Data Analysis 00:07:00 Thank You and Good Bye! 00:02:00 Additional Study Materials Additional Study Materials: Advanced Diploma in Psychology 00:00:00

Course Overview It is important that all children are given equal opportunities to reach their full potential, and it all starts with education, which is why the role of a Teaching assistant is so rewarding. Teaching Assistants help support the learning and development of children and young people, including those with special educational needs such as autism, ADHD and dyslexia. In this Complete Teaching Assistant Diploma, you will gain a wide range of skills and knowledge to provide quality learning support to children. Taking an in-depth look at the classroom environment and the role of the Teaching Assistant, it covers safeguarding duties, classroom management, the SEN code of practice and a variety of teaching methodologies. Not only that, but you will gain excellent time management, communication and organisation skills, which can be applied to any teaching role and learning environment. By the end of the course, you will also have an excellent understanding of the national curriculum and teaching codes of practice in the UK. Enrol in this Teaching Assistant Complete Course today and accelerate your career online! What You Will Learn This Complete Teaching Assistant Diploma is suitable for anyone looking for a pathway to a career in teaching support. It includes essential information on teaching practices and methodologies, as well as SEN learning support strategies for pupils with autism, dyslexia and ADHD. Understanding the Role of the Teaching Assistant Skills & Career Requirements for Teaching Support Roles The Development of Children and Young People Building Professional Relationships With Pupils & Family Safeguarding the Welfare of Children & Young People An Overview of Teaching Methodologies An Introduction to SEN Teaching An Overview of Learning Difficulties in Children Classroom Management Strategies for SEN Career Path, Salary and Opportunities Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.

Description: Babies are newborn, infants, and toddlers based on their current age. The 'baby' stage is very crucial in the development of a person. You need to figure out the proper ways of taking care of the baby which this course will be providing. Not only that, but you will also learn how to make your baby sleep and easy tutorials on taking care of a baby when it's your time. Who is the course for? Health Professionals and Workers who are into babies' growth and development Anyone who wants to know how baby care works Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Advanced Diploma in Baby Care is a useful qualification to possess and would be beneficial for the following careers: Child Care Specialist Nanny Paediatrician Infant Massage Therapist Labour and Delivery Nurse Paediatric Nurse Pediatric Physical Therapist Lactation Consultant Midwife. First Baby Care Bonding Time With My First Baby 00:30:00 Communicating With My First Baby 00:30:00 Fashion Tips For My First Baby 00:30:00 How To Change My First Baby's Diaper 00:30:00 My First Baby Essentials 00:30:00 My First Baby Feeding Guide 00:30:00 My First Baby Learning The Basics 00:30:00 My First Baby: Understanding The Crying Game 00:30:00 Nutritious Bites For My First Baby 00:30:00 The Joys And Angst Of Holding My First Baby 00:30:00 Baby Care Basics Baby Products For Bath 00:30:00 Tips To Manage Your Baby Sleeping Schedules 00:30:00 Baby Weaning Difficulties And Tips To Cope With It 00:30:00 Choosing The Right Baby Care 00:30:00 Choosing The Right Baby Formula 00:30:00 Coping With Colic 00:30:00 Diaper Rash Help 00:30:00 Feeding Schedules Tips to Get it Right 00:30:00 How To Get Rid Of A Pacifier 00:30:00 Premature Baby Help 00:30:00 Reading To Baby 00:30:00 Reducing Baby's Risk Of Choking 00:30:00 Safety Measures For Food Borne Illnesses 01:00:00 The Benefits of Breastfeeding 00:30:00 Why Do Babies Cry 00:30:00 Baby Car Seat Buying Tips 00:30:00 When You Spot Something Wrong 00:30:00 Baby Care and Breastfeeding 00:30:00 Baby Care And Television 00:15:00 Baby Hazards: Be Careful Or You May Not Know 00:30:00 Baby Pacifiers: Yes Or No 00:30:00 What's In The Nursery 00:30:00 Baby Bathing Is This Hard To Do 00:30:00 5 Things To Keep In Mind With Baby Care 00:30:00 Babies At Work Good Or Bad 00:15:00 Baby Sleeping Everything You Need To Know About Baby Sleeping 00:15:00 3 Best Organic Baby Sleeping Bags 00:30:00 All About Baby Sleeping Bags 00:30:00 Baby Sleeping and Intimacy 00:30:00 5 Steps To Get Your Baby To Sleep 00:30:00 Organic Baby Sleeping Linens 00:15:00 5 More Tips To Get Your Baby To Sleep 00:30:00 Baby Sleeping and Family 00:15:00 Allergies and Baby Sleeping 00:30:00 Baby Sleeping For You 00:15:00 Baby Sleeping For New Dads 00:30:00 Enough is Enough Baby Sleeping 00:30:00 Refusing to Sleep 01:00:00 3 Great Companies for Baby Sleeping Sacks 00:30:00 Teething and Baby Sleeping 00:30:00 5 Great Habits for Baby Sleeping 01:00:00 Organic Baby Sleeping 00:30:00 Baby Sleeping Techniques 00:30:00 The 5 S's To Baby Sleeping 00:30:00 The Controlled Crying Technique 00:30:00 Home Remedies For Baby Sleeping 00:30:00 How To Put Your Child To Bed Easily 01:00:00 Is Baby's Sleeping Affecting Other Children? 00:15:00 Multiple Bedtimes 00:30:00 SIDS 01:00:00 Mock Exam Mock Exam- Advanced Diploma in Baby Care 00:30:00 Final Exam Final Exam- Advanced Diploma in Baby Care 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: A company's reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills. Learning Outcomes: Display a customer service outlook Figure out your individual behavior affects the behaviors of others Examine confidence eligibility as well as a problem solver Implement the techniques to cope with customers Set your choice for providing customer service Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage The variation of body language as well as verbal dexterity The points of verbal communication, for example, tone, cadence, and pitch Asking questions and listening competency The manners of disseminating negative news and how to say no. Proficient means of negotiation The significance of producing and sending meaningful messages Materials to speed up communication The worth of individualizing interactions and promoting relationships Vocal techniques to boost speech as well as communication approach Methodologies for controlling stress The conditions and benefits of CRM on a company's bottom line Explain various elements of a CRM plan Improvise a checklist in case of readiness and success in CRM Narrate how CRM produces value for organizations and customers Think about improvising roles having the highest influence on CRM Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Complete Customer Service Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Customer Service Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Complete Customer Service Training - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Complete Customer Service Training - Old Version Module 01 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 02 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 03 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Mock Exam Mock Exam- Complete Customer Service Training 00:30:00 Final Exam Final Exam- Complete Customer Service Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00