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Life is full of learning and as unschoolers your children are learning through their own lives. But now it comes to conversations with your Local Authority and their need to be assured that your child is in receipt of a suitable education, how do you translate your child's day to day activities into an educational report?

With any customer-facing role, there are times when you will find yourself in a difficult situation with a customer that requires a certain set of communication and practical skills to resolve any issues successfully. The Handling Difficult Customers training course teaches learners how to handle difficult conversations as a manager or wider member of the customer service team, guiding you on how to use your body language effectively, master crucial active listening techniques, and stay calm under pressure. Key Topics to Be Covered How to open and close a difficult conversation with a customer Strategies for handling difficult customers and conversations The art of active listening and responding How to ask open and supportive questions The tone of voice and body language techniques Learning Outcomes Learn how to start and close a difficult conversation successfully and with confidence Understand how to use your body language to communicate with customers effectively Enhance your communication skills to ask open and productive questions Learn the art of active listening to be able to engage with the customer fully Demonstrate knowledge of the rules regarding customer service etiquette Build rapport through empathy and learn how to stay calm under pressure Skills You Will Gain Customer service Problem-solving Communication Stress Management Why should you choose the Handling Difficult Customer course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this Handling Difficult Customer course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete the Handling Difficult Customer program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You and Next Steps Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this Handling Difficult Customer course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Handling Difficult Customers Course Right for You? This course is ideal for those who work in customer-facing roles who wish to develop the fundamental skills to deal with difficult customers efficiently and confidently. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis. Career path On successful completion, you will have the practical skills and knowledge to provide excellent customer service to all types of customers, take control of difficult situations and resolve problems with professionalism, competency and confidence. You will also have a range of communication skills for dealing with challenging customer-facing scenarios.

In an age where virtual communication reigns supreme, mastering the art of online discourse becomes paramount. Our course, 'Conversation Virtually with Anyone', delves deep into the intricacies of meaningful digital dialogues. From distinguishing monologues from dialogues, to the craft of posing insightful questions and learning how to keep conversations alive, this course is a comprehensive guide to becoming adept at online conversations. Learning Outcomes Differentiate between monologue and dialogue in virtual conversations. Develop the skill to pose meaningful and engaging questions. Understand how to initiate conversation by enquiring about personal interests and passions. Navigate discussions about someone's origins and future aspirations. Master the technique of asking follow-up questions to sustain dialogue. Why buy this Conversation Virtually with Anyone course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Conversation Virtually with Anyone there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Conversation Virtually with Anyone course for? Individuals aiming to enhance their virtual communication capabilities. Professionals who liaise with clients or colleagues online. Those looking to make genuine connections in digital spaces. Job seekers wanting to ace online interviews or networking sessions. Anyone eager to hold captivating conversations in a virtual environment. Prerequisites This Conversation Virtually with Anyone does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Conversation Virtually with Anyone was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Virtual Event Moderator: £20,000-£30,000 Online Customer Service Representative: £18,000-£25,000 Digital Networking Specialist: £30,000-£45,000 Virtual Training Coordinator: £25,000-£35,000 Digital Content Creator: £22,000-£40,000 Online Community Manager: £28,000-£42,000 Course Curriculum Conversation Virtually with Anyone Section 01: Welcome and Overview 00:01:00 Section 02: Monologue versus Dialogue 00:02:00 Section 03: Art of Asking Good Questions 00:04:00 Section 04: Asking People Where They Are from 00:02:00 Section 05: Asking People What They Like to Do for Fun 00:02:00 Section 06: Asking People What Fires Them up 00:02:00 Section 07: Asking about Immediate Future Plans 00:02:00 Section 08: Asking Follow up Questions 00:04:00 Section 09: How to Have a Great Conversation 00:02:00 Assignment Assignment - Conversation Virtually with Anyone 00:00:00

Course Overview Learn the innovative ways to find your dream job by taking this Career for 2021 and Beyond course. In this course, you will explore the steps to conduct a successful job search. This valuable Career for 2021 and Beyond course begins by outlining the old job search processes that don't work well nowadays, guiding you through the new techniques that can help improve your job search success. You will learn the powerful conversation tricks to pass the selection process in your interview. You will learn the techniques to make conversation that generates innovative ideas. You will gain the skills to effectively communicate with people, listen to them and share your opinions which will help you discover tremendous job opportunities.  Brace yourself for incredible career opportunities by enrolling today! Learning Outcomes Understand the older processes of job search and see what changes took place Familiarize with the new process of job search Deepen your understanding of the misconceptions of job search Know how to use business conversations to generate new ideas Explore the benefits of sharing ideas Learn how to execute and refine your plan Be able to get into deeper conversations Who is this course for? This Career for 2021 and Beyond course is highly beneficial for anyone looking to find employment. Learning the essential skills helps professionals find the best career opportunities. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Career for 2021 and Beyond course provides the fundamental skills for successful job search and would be beneficial for any related profession or industry such as: Teacher Receptionist Sales Manager Module 01: Introduction Course Introduction 00:03:00 Module 02: The Old Process don't work as well today The Processes were designed for HR, not for the job Seeker 00:03:00 We spend too much time using Job Boards 00:02:00 Applicant Tracking Systems and Interviewing 00:02:00 Information Interviews say 'I need a job' 00:02:00 Interviewing with People who Don't know you 00:01:00 Everyone is trying to do the same steps. 00:03:00 Module 03: A new Process for Job Search Have different process 00:05:00 Never Give Up 00:02:00 Create Career Journey Process 00:01:00 Dream out Loud 00:01:00 Dream about new Ideas 00:03:00 Dream with others 00:03:00 Look Deep into What you are learning 00:03:00 It's Unique process 00:03:00 Research and Deep Conversations are important 00:07:00 Execute and Refine your Plan along the way 00:06:00 Use Campaigns to keep your process on track 00:01:00 Get into Deeper Conversations and Listen Carefully 00:03:00 Module 04: Closing Remarks and Resource Closing Remarks 00:01:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Embrace the art of effortless communication with our comprehensive Master Yourself in Talking with Strangers course. This transformative journey will equip you with the knowledge and skills to confidently navigate social interactions, build meaningful connections, and overcome the fear of striking up conversations with strangers. Ditch the awkward silences and self-doubt, and unlock the confidence to initiate and engage in engaging conversations with anyone, anywhere. Discover the psychology behind effective communication, understanding how to read social cues, adapt your approach to different personalities, and maintain engaging conversations. Learning Outcomes Eradicate the fear of approaching and conversing with strangers Master the art of initiating and maintaining engaging conversations Develop effective communication skills to build meaningful connections Understand the psychology behind effective communication and social cues Adapt your conversational approach to suit different personalities and situations Why choose this Master Yourself in Talking with Strangers course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Master Yourself in Talking with Strangers course for? Individuals seeking to overcome shyness and social anxiety to confidently connect with others Professionals aiming to expand their network and build meaningful relationships Anyone interested in improving their communication skills and conversational fluency Individuals who want to feel more comfortable and confident in social settings Those seeking to enhance their personal and professional life through effective communication Career path Human Resources Specialist (£30,000 - £50,000) Sales Representative (£30,000 - £50,000) Account Executive (£40,000 - £60,000) Public Relations Specialist (£35,000 - £55,000) Customer Service Representative (£25,000 - £45,000) Entrepreneur (£50,000 - £100,000) Prerequisites This Master Yourself in Talking with Strangers does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Master Yourself in Talking with Strangers was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Section 01: Course Overview Welcome 00:01:00 Disclaimer 00:02:00 Section 02: The Formula How to Deal with Rejection 00:03:00 Who are the Right People for You (The LA Rule, Step 1) 00:01:00 Where to Meet the Right People 00:04:00 What to Talk About (The LA Rule, Step 2) 00:02:00 What to Talk About with COMPLETE STRANGERS 00:06:00 Have a Joke to Spare 00:05:00 Unspoken Words 00:07:00 How to Maintain the Relationship 00:01:00 Section 03: Summary The Most Important Things from the Course 00:01:00 Section 04: End Thank You 00:01:00 Assignment Assignment - Master Yourself in Talking with Strangers 00:00:00

This mental health and wellbeing session offers comprehensive insights and practical skills to develop a supportive workplace environment. Participants will learn to recognise signs of mental health struggles in themselves and others and gather practical tips for initiating and navigating open conversations about mental health. The session also covers navigating support resources within and outside the organisation, emphasising the importance of self-care and how to seek guidance when needed.

Description: Managing a workspace is not an easy task by any means. Employers require vast experience to understand how to work with people of various mindset. This course brings you the opportunity to learn and understand these different mindsets and help you skillful in managing your workspace. This course will give you an insight on how every person is unique and accustomed to having their own way of living. Yet, we all need to work together to make something happen. You get to learn about the factors that effect the work environment, both positive and negative. Moreover, this course highlights on how substance abuse may lead to unhealthy work environment for the co-workers. Learning Outcomes: Realise about marijuana along with the other genres of cannabis and of their uses Decode the ways of marijuana use and the effect an individual physically, psychologically, as well as in his behavior Identify the symptoms of marijuana uses Allot a definition to its related issues as it creates at the workplace Understand the legal rights of employers and employees with regards to cannabis use in the workplace Figure out the valid rights of the employers as well as the employees with respect to cannabis usage at the workplace Make your response to the events of the accused marijuana usage at the workplace Improve a positive workplace drug along with an alcohol code of conducts Identify the advantages to having tough conversations Describe the components of an effective behavior modification conversation Use your organization's resources to help you deal with hygiene issues Overcome barriers that employees put up when discussing hygiene problems Resolve hygiene issues such as bad hair days, inappropriate piercings and body art, poor clothing choices, bad breath, body odor, excessive gas, and incontinence Nip poor hygiene habits in the bud Identify ways to encourage good hygiene at your workplace Define frame of reference Establish a positive intent and the desired outcome Use good communication skills during a conversation Draft a script for a difficult conversation Use specific steps to carry out a difficult conversation Access additional resources as required Maintain safety in a conversation Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Controversial Workplace Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Controversial Workplace Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 1 Drugs and the Workplace 00:15:00 Marijuana 00:15:00 Workplace Impacts 00:15:00 Medical Marijuana 00:30:00 How to Intervene 00:30:00 Drug and Alcohol Policy 01:00:00 Module 2 Let's Talk About It! 00:15:00 Guidelines for Difficult Conversations 00:15:00 Overcoming Objections 00:30:00 Bad Hair Days (And Weeks and Months) 00:15:00 Addressing Piercings and Body Artwork 00:15:00 Helping Employees Dress for Success 00:15:00 Bad Breath 00:15:00 Gastrointestinal Issues 00:15:00 Body Odor 00:15:00 Module 3 Choosing to Have the Conversation 00:30:00 Toolkit for Successful Conversations 00:30:00 Choosing the Time and Place 00:15:00 Framework for Difficult Conversations 00:30:00 Staying Safe 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Do you want to achieve your corporate goals by building strong and lasting relationships with your clients, colleagues, and partners? Do you want to learn how to communicate effectively, collaborate efficiently, and manage conflicts professionally? If yes, then this Corporate Relationship Goals for Success course is for you. This course will teach you the essential skills and strategies to establish and maintain successful corporate relationships. You will learn about the basics of corporate etiquette, the principles of effective communication, and the challenges of cross-cultural communication. You will also learn how to establish trust and rapport, work as a team, and handle difficult conversations and conflicts. By the end of this course, you will be able to build professional networks and alliances, and sustain long-term relationships and success. Learning Outcomes By the end of this course, you will be able to: Demonstrate proper corporate etiquette in various situations and contexts Apply effective communication techniques to convey your message clearly and persuasively Understand and respect the cultural differences and preferences of your counterparts Establish trust and rapport with your clients, colleagues, and partners Collaborate and cooperate with your team members to achieve common goals Manage difficult conversations and conflicts with confidence and professionalism. Why choose this Corporate Relationship Goals for Success course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Corporate Relationship Goals for Success course for? Business owners and entrepreneurs who want to attract and retain loyal customers Managers and leaders who want to motivate and inspire their teams Sales and marketing professionals who want to increase their sales and revenue Consultants and advisors who want to provide value and solutions to their clients Professionals and employees who want to advance their careers and expand their opportunities. Career path Corporate Relationship Manager: £40,000 - £60,000 per year Business Development Manager: £30,000 - £50,000 per year Account Manager: £25,000 - £45,000 per year Customer Service Manager: £20,000 - £35,000 per year Project Manager: £35,000 - £55,000 per year Corporate Trainer:£30,000 - £50,000 per year Prerequisites This Corporate Relationship Goals for Success does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Corporate Relationship Goals for Success was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Corporate Relationship Goals Introduction to Corporate Relationship Goals 00:11:00 Module 02: Basics of Corporate Etiquette Basics of Corporate Etiquette 00:11:00 Module 03: Understanding Effective Communication Understanding Effective Communication 00:15:00 Module 04: Cross-Cultural Communication Cross-Cultural Communication 00:13:00 Module 05 Establishing Trust and Rapport Establishing Trust and Rapport 00:13:00 Module 06: Collaboration and Teamwork Collaboration and Teamwork 00:14:00 Module 07: Managing Difficult Conversations and Conflict Managing Difficult Conversations and Conflict 00:14:00 Module 08: Building Professional Networks and Alliances Building Professional Networks and Alliances 00:15:00 Module 09: Sustaining Long-Term Relationships and Success Sustaining Long-Term Relationships and Success 00:16:00

Recommendation questions enlist buyers to tell you the benefits, increasing buy-in. They hear the benefits twice-once from you and again from themselves. Discover how to increase acceptance in your solution and how you can help teach buyers to convincingly present your solutions to others. Learning Objectives Explain the benefits of recommendation questions, Guide persuasive conversations using STēR questions, Adapt questions to small and larger sales, Apply recommendation questions with non decision-makers Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Unravel the mysteries of communication and master the art of connecting with men, women, and bosses in our comprehensive Secret Conversation Styles of Men Women and Bosses course. Embark on a journey to decode the nuances of different conversation styles and equip yourself with the skills to navigate any business interaction with confidence and finesse. Delve into the intricacies of male and female communication styles, exploring the unique patterns and preferences that shape their interactions. Discover the common pitfalls to avoid and develop effective listening strategies to bridge communication gaps. Uncover the secrets of successful boss communication, learning how to tailor your approach to suit their leadership styles and expectations. Navigate the challenges of sensitive topics, such as gender dynamics and workplace etiquette, to foster positive and productive relationships. Learning Outcomes Gain a comprehensive understanding of the different conversation styles of men, women, and bosses Identify and overcome common communication barriers that hinder effective interactions Develop strategies to enhance your listening skills and build rapport with others Learn how to tailor your communication approach to suit different personalities and leadership styles Navigate sensitive topics and foster positive workplace relationships Master the art of effective communication to achieve your professional goals Why choose this Secret Conversation Styles of Men Women and Bosses course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Secret Conversation Styles of Men Women and Bosses course for? Professionals seeking to enhance their communication skills and build stronger relationships with colleagues, clients, and bosses Individuals interested in understanding the nuances of male and female communication styles Managers and leaders seeking to improve their communication with team members Anyone seeking to navigate the complexities of workplace communication and achieve success in their career Career path Communication Specialist (£30,000 - £50,000) Public Relations Manager (£35,000 - £55,000) Human Resources Manager (£40,000 - £60,000) Training and Development Manager (£45,000 - £65,000) Marketing Manager (£45,000 - £65,000) Sales Manager (£40,000 - £60,000) Prerequisites This Secret Conversation Styles of Men Women and Bosses does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Secret Conversation Styles of Men Women and Bosses was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Intro Secret Conversation Styles of Men, Women and Bosses Commercial 00:01:00 Before We Begin 00:02:00 Conversing The Right Way To Converse - everyone thinks their way is it. What is your goal? 00:02:00 4 Types of Biz Conversations-Intro 00:01:00 4 Types of Biz Conversations - 1 Disseminate Info 00:02:00 4 Types of Biz Conversations - 2 Problem Solving 00:02:00 4 Types of Biz Conversations - 3 Relationship Building 00:01:00 4 Types of Biz Conversations - 4 Venting 00:04:00 How Men's & Women's Conversation Styles Differ 00:02:00 Three Mistakes The Woman Listener Makes 00:02:00 Two Mistakes The Man Listener Makes 00:01:00 How Chit Chat Can Save Your Job 00:09:00 Remedies Remedies for Misperceiving 00:03:00 Remedies for Interrupting 00:04:00 Remedies for Storytelling, Rambling and Not Listening 00:03:00 Getting what you need it 15 min or less 00:04:00 #1 Skill You Need To Succeed In Business 00:03:00 How Communication Goes Bad Top 6 Ways Verbal Communication goes bad 00:10:00 I'm Offended 00:03:00 Mansplaining 101 00:03:00 3 Mansplaining Techniques 00:02:00 Conversation Deal Breakers 00:02:00 Business Communications in a #MeToo World 00:03:00 Tips for Men in a #MeToo World 00:02:00 Tips for Women in a #MeToo World 00:02:00 Communication Style of Bosses Bosses Communication Style 00:01:00 Chatting up the boss 00:03:00 Rule Followers vs Risk Takers 00:01:00 Inside The Mind of a Boss 00:01:00 Wrap Up Summary & The 10% To Remember 00:01:00 Assignment Assignment - Secret Conversation Styles of Men Women and Bosses 00:00:00