174 Courses delivered On Demand

Establish a Connection Every Time Certification Regardless of whether a client cherishes your items or administrations, they will wonder whether or not to return on the off chance that they get helpless client care. Exhibiting appreciation and care is fundamental for building connections and making a base of faithful customers. This course will show you the fundamental standards of client support and how to place them into impact in ordinary business settings. You will figure out how to speak with clients, take care of their issues and convince them to purchase your items and administrations while staying straightforward and acting to their greatest advantage. You Will Learn: Why great client assistance can recognize you from your rivals and why the standards of client support ought to be maintained across all divisions Why you should track your clients and deals The abilities and individual credits you need to prevail in a client support job, including a decent hard working attitude and a readiness to tune in The significance of estimating consumer loyalty and why you should utilize grievances as a beginning stage for productive change Why keeping an uplifting mentality has a critical effect when serving clients Advantages of Taking This Course: On the off chance that you work in a client care job, this course will show you how to offer clients an extraordinary encounter that will encourage their devotion On the off chance that your work expects you to make attempts to sell something, this course will show you how to show up seriously persuading and assemble compatibility with customers In the event that you are keen on showcasing, this course will instruct you how tracking clients and deals made can prompt further deals This course will show you how to keep an uplifting mentality at work when managing clients, subsequently improving your work fulfillment

Learn the art of marketing online by spreading your brand In this era of the internet, there is a necessity for you to stand out from the crowd. When selling something you need to make your customers want your products over your competitors. But how do you achieve that? Well this Internet Marketing: Building Successful Brand course is the answer to your problems; as you will learn all about how to successfully brand yourself. Internet Marketing: Building Successful Brand will help you grow your brand to the full extent of your vision, and teach you the tricks to making money online. Initially you will learn to stand apart from other people, and focus on not making money - yes you read it right, initially you should not focus on making money. You will understand the psychology behind creating values and precise delivery. From this course you will also discover that buyers are quite smart, and how to build relationships, customer loyalty and much more. You will learn about the different markets and how to monetize and market to your strengths as well. Now there is no point in waiting anymore because you need this course to successfully brand you and your products. Course Highlights Internet Marketing: Building Successful Brand is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Internet Marketing: Building Successful Brand into 12 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 13 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Internet Marketing: Building Successful Brand Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Internet Marketing: Building Successful Brand is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Internet Marketing: Building Successful Brand is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Internet Marketing: Building Successful Brand The Reasons Why 'Normal' People Can Never Make Money Online FREE 01:00:00 Don't Focus On Making Money! FREE 01:00:00 The Psychology Behind Creating Values And Precise Delivery 02:00:00 Buyers Are Smart 00:30:00 Even The Best Won't Sell Itself 00:30:00 Build Relationships First 02:00:00 Building Customer Loyalty 00:30:00 The Marketing Funnel 00:30:00 Leverage Other Content 01:00:00 Mass Markets Versus Niche Markets 01:00:00 Monetizing And Marketing Your Strengths 02:00:00 What Other Gurus Have Advised That Works 01:00:00

Become an expert in dropshipping and starts selling on eBay with the Sell on Amazon: Simple & Effective eBay Arbitrage Strategies course. Dropshipping is a new trend in business that becomes more popular day by day. It makes business easy. Imagine you are living in a remote area of Africa or Asia but want to start selling in the USA or the Nordica country. Dropshipping makes your work easy. So, what is drop shipping then? It is simply a supply chain management where the goods will be provided directly by the manufacturer to the retailer or customer. You need to have an online platform for selling your products where people will order. The manufacturer then sends the product to you or to your customer. There are various platforms where you can start your dropshipping business such as Amazon, eBay. The course mainly focuses on eBay and teaches you the selling and marketing strategies. Many new sellers fail to sell in eBay and the course guides you on how to handle the challenge. The course also includes a discussion on creating a store with Bigcommerce. What Will I Learn? Gain access to any retail product at wholesale prices and have them drop shipped to customers. Validate their retail product ideas and prove they sale by using eBay, Amazon, and Google. Get a Tax ID and Business License in order to work with wholesalers in the U.S. Start a business internationally and get retail products from anywhere in the world. Learn the basics of selling on eBay as well as leveraging it to increase profits by using specific selling practices. Gain customers loyalty with superior customer service, because a repeat customer is always cheaper than having to find new customers. Customer loyalty is a recipe for long term profits. Get new and repeat customer email signups in order to increase sales. Learn the basics of email marketing and become less dependent of eBay. Leverage an eCommerce store in order to increase sales (beginner lectures). Avoid mistakes to save a few years of work and thousands of dollars (using case studies). Maximize your time in order to achieve success. You have enough time to accomplish your goals and much of your time is wasted. Ask unlimited questions to the instructor and get help along the way to their success. Requirements Only an internet connected computer/device (click the HD button for better video quality). An hour per day to update inventory and fulfill orders. Check your earnings and make even more money. Business license and Tax ID are required to show wholesalers you are a legitimate business (in the USA). Google 'starting a business in [enter your location]' Find your country's legitimate website and apply to become a business in your country. You need to prove to wholesalers you have a legitimate business (applies to international students). Section 01 - Selling on Amazon Selling on Amazon 1 FREE 00:02:00 Selling on Amazon 2 FREE 00:03:00 Winning an eBay Auction 00:05:00 Listing a Product on Amazon 00:02:00 Section 02 - Product Sourcing on Bey Completed Sale #1 00:02:00 Completed Sale #2 00:03:00 Completed Sale #3 00:02:00 Completed Sale #4 00:03:00 Completed Sale #5 00:03:00 Completed Sale #6 00:04:00 Completed Sale #7 00:03:00 Completed Sale #8 00:03:00 Completed Sale #9 00:03:00 Completed Sale #10 00:03:00 Completed Sale #11 00:03:00 Completed Sale #12 00:02:00 Completed Sale #13 00:03:00 Completed Sale #14 00:03:00 Section 03 - Shipping Amazon Sales Ordering Supplies from USPS 00:02:00 Printing a Shipping Label from Amazon 00:02:00 Schedule a USPS Pickup 00:02:00 Section 04 - Setup Cashback Enroll for eBay Bucks 00:02:00 Signup for Ebates 00:03:00 Ebates Referral Code 00:01:00 Course Certification

Imagine yourself as a master of the dining realm, orchestrating seamless experiences and delighting guests at every turn. Elevate your skills with our comprehensive "Restaurant, Hospitality & Catering Management for Restaurant Manager" bundle. Unleash your potential through Restaurant Management insights, crafting unforgettable guest journeys. Dive into the art of profit optimization, harnessing data to set menu prices that boost your bottom line. Delve into eight immersive CPD Accredited courses, each a standalone course: Course 01: Restaurant Management Course 02: How to Analyse & Maximize Restaurant Profits Course 03: Set Menu Prices for your restaurant using data Course 04: Hospitality Management Level 2 Course 05: Catering Management Course 06: Level 1 Food Hygiene and Safety Course 07: Professional Waiter Diploma Course 08: Receptionist Skills Experience the synergy of "Restaurant, Hospitality & Catering Management for Restaurant Manager" and unlock a world where every aspect resonates with success. Embark now on a journey curated to perfection, where your mastery shines. Learning Outcomes Boost earnings through cost analysis, data-based pricing, and strategic management. Craft exceptional guest experiences, driving loyalty and referrals. Able to Plan, execute, and manage successful catering events for client satisfaction. Ensure a safe and clean food service environment with Level 1 Hygiene. Enhance dining with skilled waitstaff, anticipating needs and exceeding expectations. Master communication and organisation as the welcoming face of the establishment. With our Restaurant, Hospitality & Catering Management for Restaurant Manager bundle, you'll gain a comprehensive skill set, a deeper understanding of the industry, and the confidence to lead your team to success. Delve into profit optimization with our first course of the Restaurant, Hospitality & Catering Management for Restaurant Manager bundle, where you'll learn to dissect restaurant operations, strategically manage costs, and set menu prices that strike the perfect balance between value and profitability. Elevate your service game with the Professional Waiter Diploma, mastering the art of guest interactions and anticipation and creating memorable dining experiences that will keep patrons returning for more. Venture into the world of hospitality with our comprehensive Hospitality Management Level 2 course of this unique Restaurant, Hospitality & Catering Management for Restaurant Manager bundle. Uncover the secrets of crafting exceptional guest experiences, fostering customer loyalty, and ensuring that every visit to your establishment is unforgettable. Meanwhile, our Catering Management course equips you with the skills to orchestrate flawless catering events. Safety takes centre stage with the Level 1 Food Hygiene and Safety certification, ensuring that your establishment maintains the highest cleanliness and food safety standards. And as the face of your establishment, the Receptionist Skills course provides that you leave an indelible positive impression on every guest. This Restaurant, Hospitality & Catering Management for Restaurant Manager bundle promises to transform you into that visionary, armed with a versatile skill set that can navigate any challenge and seize every opportunity. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Restaurant Managers Hospitality Enthusiasts Catering Professionals Food Industry Entrepreneurs Service-Oriented Individuals Career Changers Career path Restaurant Manager (£30K - £40K) Hospitality Manager (£25K - £35K) Catering Manager (£28K - £38K) Food Service Director (£35K - £45K) Guest Relations Manager (£25K - £35K) Front-of-House Manager (£22K - £32K) Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript - £9.99

All businesses have a need to maintain good relationships with their customers. If the customers are not happy with the service a business is providing, they will not even blink before switching over to a competitor. That is why you need this Professional Diploma in Customer Relationship course in order to improve your business' customer service. This diploma level course will provide introductory chapters in order to explain why good customer relationship is important. Using this course you will be able to understand your customers, calculate a customer's lifetime value, how to keep them happy and much more. You will also learn about established ways of retaining your customers and loyalty marketing programs. Dealing with customer complaints and difficult customers will prove to be second nature after you complete this course. Utilizing the ideas explained you will also be able identify the seven deadly sins in customer service, and explore CRM programs. Overall, this course is bound to help you improve the customer service of your business and drive your profit margin upwards. Course Highlights Professional Diploma in Customer Relationship is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Diploma in Customer Relationship into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 13 hours, 30 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Professional Diploma in Customer Relationship Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Professional Diploma in Customer Relationship is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Professional Diploma in Customer Relationship is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Professional Diploma in Customer Relationship Good Customer Relationship - Why is it Important? FREE 01:00:00 Understanding Your Customers FREE 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 01:00:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Mock Exam Final Exam

Is the Customer Always Right? While clients are without a doubt the main resource of any business, the inquiry remains if customers are in reality in every case right. Begat by Harrod Gordon in 1909, 'the client is in every case right' is an old and generally acknowledged saying in the realm of business. Notwithstanding, however urgent as consumer loyalty seems to be and however significant as clients may be to business achievement, there are times and circumstances where shoppers are not in every case right. Truth be told, aimlessly following the presumption that purchasers are in every case right can prompt unfavorable ramifications. The video seminar on 'Is the Consumer Always Right?' examines and discusses the two sides of the coin and assists you with settling on the most ideal approaches to determine circumstances at work. The course themes cover: Why clients are significant to the development and advancement of your business and how to treat your clients well The advantages of treating your clients with consideration and regard and how it makes a difference Figuring out how to recognize circumstances where the purchaser may not generally be correct and how to separate between the authenticity of the grievance and helpless client care The most effective method to gauge the advantages and disadvantages of the circumstance and incorporate significant contemplations How aimlessly preferring the purchaser can bring down the spirit of your workers Helpful systems and tips that you can utilize when you track down that a buyer isn't right The most effective method to decide whether you can resolve the circumstance or on the off chance that you should release the shopper Advantages of examining the course include: You will actually want to assess a circumstance by get-together subtleties You become mindful of the significance of clients and why you should offer solid client support You are better positioned to back up workers when a shopper is harmful or rough You figure out how to separate between strong clients who merit holding and others that you can give up You figure out how to oversee troublesome buyers and control your non-verbal communication in unpleasant circumstances

Overview In an era where brand loyalty is highly coveted yet elusive, the 'Customer Service Management: Recovering Difficult Customers' course serves as your compass to navigate the treacherous waters of volatile client interactions. Our comprehensive curriculum highlights the art and science of transforming challenging situations into opportunities, turning disgruntled customers into brand ambassadors. Delve deep into the core essence of who you are, refine your approach to handling customers in-person, over the phone, or electronically, and master the nuances of discerning when to escalate a situation. Customers today crave more than just a product; they yearn for a memorable experience. The course offers a rich tapestry of skills and knowledge tailored to meet modern-day challenges. From developing your attitude to cultivating return business, each module unfolds a new chapter in the world of stellar customer service. By the end of this transformative journey, learners will possess the understanding to tackle complex customer-centric scenarios with finesse and poise. Electronic customer service has emerged as the new frontier in today's digital age. With our dedicated modules focusing on telephonic and electronic customer service, learners will be able to effectively cater to the digitally-savvy clientele. Additionally, our exclusive segment on 'Recovering Difficult Customers' will empower you with strategies to mend bridges and foster positive relationships even after a misstep. Learning Outcomes Understand the foundational principles of effective customer service management. Develop a positive, solution-oriented attitude towards customer interactions. Recognise and aptly address diverse customer needs to ensure satisfaction. Strategise and implement techniques to ensure return business and loyalty. Deliver outstanding customer service face-to-face, telephonically, and digitally. Acquire expertise in managing and recovering challenging customer scenarios. Distinguish between situations that can be resolved independently and those requiring escalation. Why buy this Customer Service Management: Recovering Difficult Customers? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Customer Service Management: Recovering Difficult Customers you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Customer Service Management: Recovering Difficult Customers is suitable for:  Aspiring customer service managers aiming to excel in their roles. Businesses seeking to elevate their customer service standards. Frontline staff keen on enhancing their customer interaction techniques. Team leads or supervisors in charge of customer service departments. Entrepreneurs aiming to build a robust customer-centric model. Prerequisites This Customer Service Management: Recovering Difficult Customers was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Manager: £25,000 - £45,000 Annually Client Relationship Officer: £28,000 - £50,000 Annually Customer Retention Specialist: £24,000 - £40,000 Annually Call Centre Supervisor: £22,000 - £35,000 Annually Customer Experience Strategist: £30,000 - £55,000 Annually Digital Customer Service Analyst: £27,000 - £52,000 Annually Course Curriculum Customer Service Management: Recovering Difficult Customers Module One: Who We Are and What We Do 00:17:00 Module Two: Establishing Your Attitude 00:12:00 Module Three: Identifying and Addressing Customer Needs 00:12:00 Module Four: Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six: Giving Customer Service over the Phone 00:12:00 Module Seven: Providing Electronic Customer Service 00:12:00 Module Eight: Recovering Difficult Customers 00:15:00 Module Nine: Understanding When to Escalate 00:14:00 Mock Exam Mock Exam - Customer Service Management: Recovering Difficult Customers 00:20:00 Final Exam Final Exam - Customer Service Management: Recovering Difficult Customers 00:20:00

🌟 Unlock the Power of Communication with Our Mailing List Course! 🌟 Are you ready to elevate your outreach game and connect with your audience in a way that truly resonates? Introducing our comprehensive 'Mailing List' course - the ultimate key to mastering the art of effective communication through email. 🚀 🌐 Why Mailing List Matters: In a world inundated with digital noise, establishing a direct line of communication with your audience is paramount. Email remains a powerful and personal tool, allowing you to engage, inform, and inspire with precision. Our Mailing List course is designed to equip you with the skills and knowledge needed to harness the full potential of this dynamic medium. 🚀 Key Benefits: Optimized Outreach: Learn the secrets of crafting compelling email campaigns that cut through the clutter and resonate with your target audience. Building Strong Connections: Discover strategies for cultivating genuine relationships with your subscribers, fostering brand loyalty and trust. Conversion Magic: Uncover the art of crafting persuasive emails that drive action, turning leads into loyal customers. Data-Driven Decisions: Dive into analytics and metrics to understand the performance of your campaigns, enabling you to refine your strategies for maximum impact. Automation Mastery: Streamline your workflow by mastering email automation, saving time and ensuring a consistent and timely connection with your audience. 🎯 Who is This For? Entrepreneurs: If you're a business owner looking to boost your brand's online presence and engagement, this course is tailor-made for you. Marketers: Sharpen your marketing toolkit with the latest techniques in email outreach, making your campaigns more effective and measurable. Content Creators: Bloggers, writers, and content creators can enhance their reach by learning to leverage email as a powerful distribution channel. Small Business Owners: Whether you run a local business or an online store, our Mailing List course will empower you to connect with your audience on a personal level, driving customer loyalty. 🚀 Career Path: Embarking on this Mailing List course opens doors to a myriad of exciting opportunities in the digital landscape: Email Marketing Specialist: Become an expert in crafting and implementing high-performing email campaigns for businesses. Digital Marketing Manager: Lead the charge in developing comprehensive digital marketing strategies, with a focus on effective email communication. Content Strategist: Integrate email as a key component of your content strategy, creating cohesive and engaging messaging across various platforms. Entrepreneurial Ventures: Armed with the skills to connect directly with your audience, consider launching your own business or consultancy to help others optimize their email marketing efforts. 🎓 Enroll Today and Transform Your Communication Strategy! Don't miss out on the chance to revolutionize your outreach game! Our Mailing List course provides the tools and knowledge you need to navigate the evolving landscape of email communication. 🌐️ Ready to take the first step towards email mastery? Enroll now and unlock a world of possibilities! 🚀🌟 Course Curriculum Curriculum Curriculum 00:00 Module 1-Mailing List Mailing List 00:00 Module 2-Counting Profits Counting Profits 00:00 Module 3-Creating Your Own E-zine Creating Your Own E-zine 00:00 Module 4-Decide the Theme Decide the Theme 00:00 Module 5-Formatting Your E-zine Formatting Your E-zine 00:00 Module 6-Writing Your E-zine Writing Your E-zine 00:00 Module 7-Building Your Mailing Lists Building Your Mailing Lists 00:00 Module 8-Auto Responder and Capture page Auto Responder and Capture page 00:00 Module 9-Advertisement Advertisement 00:00 Module 10-Getting Targeted Subscribers Getting Targeted Subscribers 00:00

Course Overview: Step into the world of persuasive communication and unlock your sales and marketing potential with our Counselling Course - Sales and Marketing Skills Level 3. This comprehensive program is a game-changer for individuals looking to thrive in the competitive sales and marketing landscape. In today's business climate, where customer preferences and market dynamics constantly evolve, possessing advanced counselling skills is a differentiating factor that can propel your career to new heights. Research shows that professionals with effective counselling techniques achieve a remarkably 30% higher conversion rate than their peers. By honing your communication abilities, you will close more deals and establish meaningful connections with customers, fostering loyalty and repeat business. With our course, you will understand the psychology behind successful sales interactions and learn how to navigate objections, craft compelling pitches, and seal the deal with finesse. Join our Counselling Course - Sales and Marketing Skills Level 3, and position yourself as a top-performing sales professional in today's competitive market. Invest in your future success and embark on a learning journey that will revolutionise your sales and marketing career. Key Features of the Course: CPD Certification: Upon successfully completing the Counselling Course - Sales and Marketing Skills Level 3, you will receive a CPD certificate, internationally recognised as a mark of your professional development. 24/7 Learning Assistance: We understand the importance of continuous learning. That's why we offer 24/7 learning assistance, ensuring you have the support you need throughout your learning journey. Who is This Course For? This course is ideal for individuals who are already working or aspiring to work in sales and marketing roles. Whether you're a sales representative, account manager, marketing executive, or business development professional, this course will provide you with the skills and knowledge necessary to excel in your career. It is also suitable for entrepreneurs and business owners looking to enhance their sales and marketing expertise to grow their businesses. What You Will Learn: This course offers comprehensive training in sales and marketing, covering various modules to equip learners with essential skills. The first module establishes a strong foundation for successful approaches in sales and marketing. The second module focuses on effective communication and active listening, teaching learners the art of engaging with their audience. In module three, learners will learn how to prepare themselves before reaching out to potential customers. Module four explores creative openings that can capture the audience's attention in unique and captivating ways. The focus of module five is crafting compelling sales pitches that resonate with customers' needs. Module six equips learners with strategies to handle objections effectively, enabling them to address and overcome challenges during the sales process. Sealing the deal and securing long-term customer relationships is the objective of module seven. In module eight, learners will then explore post-sale strategies to nurture customer satisfaction and loyalty. Setting realistic and achievable sales targets is covered in module nine, providing learners with the tools to drive their success. Module ten emphasises the importance of data management and teaches learners how to leverage data to enhance their sales and marketing efforts. Why Enrol in This Course: By enrolling in the Counselling Course - Sales and Marketing Skills Level 3, you are choosing a top-reviewed course that has been recently updated to reflect the latest industry trends and best practices. With our comprehensive curriculum and expertly designed modules, you will develop the essential skills needed to excel in sales and marketing roles. Requirements: You only need a basic understanding of sales and marketing concepts to benefit fully from this course. A passion for learning and a desire to enhance your skills are the key prerequisites for success. Career Path: Upon completion of this course, you will be equipped for various exciting career paths in sales and marketing, including: Sales Representative - Average UK Salary: £25,000 per year Account Manager - Average UK Salary: £35,000 per year Marketing Executive - Average UK Salary: £28,000 per year Business Development Manager - Average UK Salary: £40,000 per year Sales Manager - Average UK Salary: £45,000 per year Digital Marketing Specialist - Average UK Salary: £32,000 per year Brand Manager - Average UK Salary: £38,000 per year Certification: You will receive a CPD certificate after completing the Counselling Course. The certificate demonstrates your commitment to professional development and increasing your credibility in the industry. Course Curriculum 1 sections • 12 lectures • 11:00:00 total length •Module One - Getting Started: 01:00:00 •Module Two - Understanding the Talk: 01:00:00 •Module Three - Getting Prepared to Make the Call: 01:00:00 •Module Four - Creative Openings: 01:00:00 •Module Five - Making Your Pitch: 01:00:00 •Module Six - Handling Objections: 01:00:00 •Module Seven - Sealing the Deal: 00:30:00 •Module Eight - Following Up: 01:00:00 •Module Nine - Setting Goals: 01:00:00 •Module Ten - Managing Your Data: 00:30:00 •Module Eleven - Using a Prospect Board: 01:00:00 •Module Twelve - Wrapping Up: 01:00:00

Advanced Professional Certificate Courses These are short online certificate courses of a more advanced nature designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD). Advanced Professional Certificate in Customer Service This course provides the learner with essential skill-building to better serve customers and enhance the organization service delivery.The learner will be able to develop key behaviours and master responses to produce customer happiness and loyalty while achieving a better brand image.After the successful completion of the course, you will be able to learn about the following; Understand the importance of having a customer service policy in a hospitality setting Understand how to promote a customer-focused culture with a high level of service delivery Understand how to identify customer needs and evaluate their level of satisfaction Accreditation All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. Entry Requirements There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in the respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Customer Service Representative Customer Service Manager Marketing Manager Marketing and Sales Team Public Relations Manager Company Secretary Corporate Leader Team leader