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In a world where a single interaction can shape a customer’s loyalty, understanding the nuances of great service is no longer optional — it's expected. The Customer Service Techniques Course has been crafted for individuals who wish to improve how they engage, respond, and build rapport with customers, both calmly and confidently. From handling complaints with grace to mastering the art of listening, this course draws focus to the techniques that shape positive communication and professional behaviour. Whether you're at the beginning of your customer-facing journey or looking to sharpen your communication finesse, this course offers structured learning around tone, etiquette, and emotional intelligence. By learning how to manage expectations, deliver consistent messaging, and maintain composure under pressure, you'll gain a deeper understanding of what excellent service looks like across industries. If your goal is to leave customers feeling heard, helped, and happy — this course is an excellent place to start. Learning Outcomes: Understand the importance of customer service in business operations. Analyze customer needs and expectations to provide personalized customer service. Implement strategies for exceeding customer expectations and building lasting customer relationships. Develop effective communication skills for handling customer inquiries and complaints. Utilize innovative customer service strategies to create memorable customer experiences. "Customer Service Techniques" is a comprehensive course bundle designed to equip learners with the knowledge and skills necessary to deliver exceptional customer service. This course covers a range of topics, including the basics of customer service, customer follow-up, and innovative customer service strategies. With a focus on personalized service and effective communication, learners will develop the ability to build lasting relationships with their customers and exceed their expectations. This course bundle is ideal for customer service professionals, business owners, and entrepreneurs seeking to enhance their customer service skills. With a hands-on approach and real-world scenarios, learners will come away from this course with a valuable skill set that can be applied in a range of professional settings. Customer Service Techniques Course Curriculum Section 01: Introduction Section 02: History of Evolution Section 03: Customer Service Section 04: Customer Follow Up Section 05: Exceeding customer service Section 06: How to help? Section 07: Innovative customer service How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals seeking to enhance their skills and advance their careers. Business owners and entrepreneurs looking to create memorable customer experiences. Sales professionals seeking to enhance their customer service skills. Front-line employees looking to improve their customer service skills. Anyone interested in learning about the importance of customer service in business operations. Career path Customer Service Representative: £17,000 - £30,000 Sales Representative: £18,000 - £45,000 Customer Success Manager: £30,000 - £65,000 Marketing Manager: £25,000 - £70,000 Business Development Manager: £30,000 - £75,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

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Learn new skills and expand your professional knowledge with our Family Support Worker course, which you can complete from the comfort of your own home at your own speed. The Family Support Worker Course has been skillfully created for you to complete through distance e-learning and achieve a professional certificate without ever leaving your house! The Family Support Worker will teach you the legislation that underlies many of family support workers' responsibilities and the interpersonal skills required to make a difference in this field. By the end of this course, you will master the skill set needed to assist all types of families in overcoming their problems. Enrol in our Family Support Worker Course today to gain access to high-quality training modules that will cover the important topics you need to thrive in your chosen field and help you get closer to your ideal career! Learning Outcomes After completing the Family Support Worker course, you will be able to: Describe the fundamentals of a family support worker. Know the theoretical basis for family support. Know legislation, policy, and guidance. Help parents, children and young people with mental health problems. Identify the use of Alcohol and Other Drugs. Know comprehensive family assessment. Solve family issues. Help children and families dealing with divorce and separation. Describe the fundamentals of safeguarding. Explain the building blocks of healthy family relationships. Why Choose This Family Support Worker Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Family Support Worker Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Family Support Worker course. ***Courses are included in this Bundle Course Course 01: Family Support Worker Course 02: Diploma in Mastering Psychology Course 03: Social Worker: Social Work Diploma Course 04: Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care Course 05: Mental Health Support Course 06: Level 2 Health & Care Course 07: Level 3 Award in Health and Social Care Course Course 08: Level 3 Diploma in Healthcare Support Course 09: Level 6 Diploma in Health and Social Care Management Course 10: Diabetes Awareness Training [ Note: Free PDF certificate as soon as completing the Family Support Worker course ] Course Curriculum Module 01: A Quick Overview of Family Support Work Module 02: A Theoretical Basis for Family Support Module 03: Understanding the Legislation, Policy and Guidance Module 04: Parents and Mental Health Module 05: Identifying Alcohol and Other Drug Use Module 06: Comprehensive Family Assessment Module 07: Solving Family Issues Module 08: Helping Children and Families Deal With Divorce and Separation Module 09: Safeguarding - Assessing Need and Providing Help: Part-1 Module 10: Safeguarding - Assessing Need and Providing Help: Part-2 Module 11: The Building Blocks of Healthy Family Relationships Assessment Method After completing each module of the Family Support Worker Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Family Support Worker course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? The Family Support Worker course is ideal for people who want to get a head start in this field or are aspiring professionals. Requirements There are no specific requirements for this Family Support Worker course because it does not require any advanced knowledge or skills. Career path After successfully completing the Family Support Worker course, you can gain expertise in a variety of healthcare environments or professions, including: Family support worker Mental health support worker Safeguarding officer Family support and adult care centre Public health sectors Volunteer Certificates Certificate of completion Digital certificate - Included

***24 Hour Limited Time Flash Sale*** Telehealth Coordinator Diploma - CPD Certified Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Telehealth Coordinator Diploma - CPD Certified Bundle provides unique insights and tools that can help you achieve your goals. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Telehealth Coordinator Diploma - CPD Certified bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level. But that's not all. When you enrol in Telehealth Coordinator Diploma - CPD Certified Online Training, you'll receive 25 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this Telehealth Coordinator Diploma - CPD Certified Career Bundle: Course 01: Telehealth Coordinator Diploma - CPD Certified Course 02: Virtual Training Course Course 03: Resuscitation and Life Support: Vital Skills and Techniques Course 04: Anaphylaxis and Basic Life Support (CSTF) Course 05: Basic Cardiac (Heart) Care Course 06: Oxygen First Aid Training - Online Course Course 07: Paediatric First Aid and Medical Emergency Training Course 08: Pain Management Course 09: Administration of Emergency Medical Gases Course 10: Human Anatomy, Physiology and Medical Terminology Diploma Course 11: Mental Health Awareness and Psychiatric Disorders Course 12: Vulnerability, Abuse & Safeguarding Course 13: Emotional Intelligence and Human Behaviour Course 14: Psychological Wellbeing and Crisis Intervention Course 15: Psychology of Anxiety and Stress Course 16: Care Planning and Record Keeping | Health & Safety Online Course Course 17: Nursing Assistant Training Course 18: Risk Assessment & Care Management Course 19: Pharmacology Diploma Course 20: Nurse Prescribing and Medicine Management Course 21: Clinical Governance in Adult Care Course 22: Healthcare GDPR Certificate Course 23: International Healthcare Policy Course 24: Medical Law Course 25: Medical Transcription Diploma With Level 7 in Strategic Learning & Development, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner. Don't let this opportunity pass you by. Enrol in Telehealth Coordinator Diploma - CPD Certified today and take the first step towards achieving your goals and dreams. Why buy this Level 7 in Strategic Learning & Development? Free CPD Accredited Certificate upon completion of Level 7 in Strategic Learning & Development Get a free student ID card with Level 7 in Strategic Learning & Development Lifetime access to the Telehealth Coordinator Diploma - CPD Certified course materials Get instant access to this Telehealth Coordinator Diploma - CPD Certified course Learn Telehealth Coordinator Diploma - CPD Certified from anywhere in the world 24/7 tutor support with the Telehealth Coordinator Diploma - CPD Certified course. Start your learning journey straightaway with our Telehealth Coordinator Diploma - CPD Certified Training! Telehealth Coordinator Diploma - CPD Certified premium bundle consists of 25 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of the Telehealth Coordinator Diploma - CPD Certified is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Telehealth Coordinator Diploma - CPD Certified course. After passing the Telehealth Coordinator Diploma - CPD Certified exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Telehealth Coordinator Diploma - CPD Certified course is ideal for: Students seeking mastery in Level 7 in Strategic Learning & Development Professionals seeking to enhance Telehealth Coordinator Diploma - CPD Certified skills Individuals looking for a Level 7 in Strategic Learning & Development-related career. Anyone passionate about Level 7 in Strategic Learning & Development Requirements This Telehealth Coordinator Diploma - CPD Certified doesn't require prior experience and is suitable for diverse learners. Career path This Telehealth Coordinator Diploma - CPD Certified bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital Certificate Digital certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - Included If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate

The Construction Management Accredited Career Bundle Course offers a broad spectrum of knowledge essential for anyone aiming to excel in the construction industry. Covering everything from fundamental site safety and personal protective equipment to advanced project and site management techniques, this collection of courses is designed to provide a thorough understanding of construction processes and leadership. Whether you’re interested in health and safety protocols or leadership and communication skills, this bundle brings together key subjects to support career growth in a highly competitive field. Each module is carefully designed to deliver clear, accessible content that addresses critical topics such as risk assessment, emergency first aid, asbestos awareness, and property development. With a focus on enhancing your expertise through detailed study of important regulations and management principles, this course package ensures you gain valuable insights to confidently navigate construction challenges. Ideal for professionals seeking to refine their knowledge or broaden their skill set, this bundle provides a well-rounded foundation without the need for physical attendance. This Construction Management Diploma training bundle is ideal for anyone looking to start a career in the field of the construction industry, which includes the following related professions: Site Supervisor Site Manager Construction Consultant Construction Manager Construction Coordinator Construction Supervisor Key Features of Construction Management Career Bundle CPD Accredited Construction Management Courses Instant PDF certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases This course provides participants with a well-rounded understanding of construction management. It encompasses various aspects, including regulatory compliance, safety measures such as Personal Protective Equipment (PPE) and working at heights, and essential skills like project planning and risk assessment. Suitable for both experienced professionals and newcomers, this comprehensive program equips individuals with the knowledge and skills necessary for successful construction management. Course 01: Construction Management Course 02: PPE - Personal Protective Equipment Course 03: CDM - Construction Design and Management Course 04: Site Safety Management Course 05: Health & Safety Level 3 At Work Course 06: Emergency First Aid at Work Course 07: Risk Assessment Course 08: Construction Project Management Course 09: Site Management Course 10: Asbestos Awareness & Safety Course 11: Property Development Diploma Course 12: Working at Height Course 13: Working at Confined Space Course 14: COSHH (Control of Substances Hazardous to Health) Course 15: Noise Awareness Course 16: Abrasive Wheels Course 17: Leadership Skills Course 18: Communication Skills Course 19: Effective Delegation Course 20: Anger Management & Conflict Resolution Accreditation This Construction Management bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Construction Management course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 200 CPD hours / points Accredited by CPD Quality Standards Requirements No prior degree or experience is required to enrol in this course. Career path This Construction Management Course will help you to explore avariety of career paths in the related industry, including: Construction Manager Site Manager Project Manager Quantity Surveyor Estimator Health and Safety Manager Contracts Manager Planning Engineer Site Supervisor Building Control Officer Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! This Diploma in Consumer Rights Awareness at QLS Level 4 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Consumer Rights at QLS Level 4 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Consumer Rights at QLS Level 4 course. Due to Consumer Rights at QLS Level 4's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Consumer Rights at QLS Level 4 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Consumer Rights at QLS Level 4 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Consumer Rights at QLS Level 4 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Consumer Rights at QLS Level 4 course. This Consumer Rights at QLS Level 4 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Consumer Rights at QLS Level 4 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Consumer Rights at QLS Level 4 course: Module 01: Introduction to Consumer Rights Module 02: The Consumer Rights Act Module 03: Consumer Contracts Explained Module 04: General Data Protection Regulations Explained Module 05: Fraud Protection Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Consumer Rights Awareness at QLS Level 4 exams. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Consumer Rights at QLS Level 4 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements Consumer Rights at QLS Level 4 No prior background or expertise is required. Career path The Consumer Rights at QLS Level 4 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates CPDQS Accredited Certificate Digital certificate - Included Diploma in Consumer Rights Awareness at QLS Level 4 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Consumer Rights Awareness at QLS Level 4, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme and also you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.

Description Maritime Law and Shipping Contracts Diploma   Maritime Law and Shipping Contracts Diploma involves the study of marine-related liabilities and disputes and the related management and investigation. It also includes the analysis of English law's importance in the international market. Students analyze the agreements and contracts on the terms of shipment, gain the skill of advising the seller and the buyer in a claim-based method, and form the professional foundation for the practical application of these skills. After completing the Maritime Law and Shipping Contracts Diploma course, students can distinguish between the documentary and physical duties of a trade protagonist under the contract of sale, understand the importance of drafting appropriate carriage and sale contracts, and use cargo bills (BOLs). Maritime Law and Shipping Contracts Diploma courses are suitable for legal practitioners of the industry, unofficial practitioners, or an academic of the field. Maritime Law and Shipping Contracts Diploma Course offer a comprehensive outlook on the global shipping industry and its system of laws. The Maritime Law and Shipping Contracts Diploma course include charter parties, carriage of items by the sea, cargo bills (BOLs), maritime claims, marine insurance, general average, general average, salvage, and pilot towage. Students also get introduced to arbitration, resolution, alternative dispute resolution techniques, and commercial mediation. Enrolling in the Maritime Law and Shipping Contracts Diploma course requires no special qualifications. Any individual with a flair and interest in forming a grasp of the maritime law sector can apply for the Maritime Law and Shipping Contracts Diploma course. It is usually chosen by those interested in global trading or those who work as maritime industry professionals (or as professionals in auxiliary sectors), lawyers, and the students of law who pursue a career as maritime legal counsel. Suppose an event of international dispute occurs related to a maritime agreement or instances such as collisions. In that case, it is essential to analyze and find the application. Relevant law for the context, find out the tribunal that has the authority to be the case's jury, keep a check on the deadline (if any), and whether it's possible for the claimant to obtain their security. A lot of maritime contracts involve jurisdiction and governing law clauses. Maritime Law and Shipping Contracts Diploma course offer the proficiency to be a counsel of the obligations and rights of the parties and recognize the applicable law in a given situation and thus determine the right actions to be undertaken. The students get trained to analyze a context and determine whether the case can be governed by a single law or not, thus finding out if the claimant has a chance of total success or defeat; if a different law comes in favour of the defendant. What you will learn   1:Introduction to Maritime Law  2:Building a ship, registration and selling  3:International trade and Associated Documents  4:Charterparties  5:Claims on Cargo and bills of lading  6:Transporting Passengers  7:Liabilities of a vessel  8:Marine Insurance  9:Safety and Compliance  10:Shipping Activities and Pollution  Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Description Horse Care and Stable Management Diploma Horse Care and Stable Management diploma covers all the areas of stable management and equips the student with all the information necessary for a career in the equine industry. All the vital information that a student requires to operate a stable efficiently has been incorporated into our Horse Care and Stable Management Diploma Course. All the various aspects of taking care of your horse or horses which also includes horse psychology and exercise are covered during the course. This qualification provides the student with the encouragement to enhance their employment prospects by giving them the foundation required for the industry. This is the ideal course to take if you have ever been interested in knowing and learning about effective stable management and horse care. This course is designed in such a way that the students are equipped with the skills necessary to take proper care of the horses in a training, breeding or boarding facility. Beginning with a review of the knowledge about horses and the basics of how to handle horses properly, the students go on to learn all the various conditions that affect horses, from health care to their maintenance and the choice of equipment to be used. Apart from learning how to use various restraints and oral medications, students will also examine the alternative healing therapies available. Designed in a manner that allows students to pursue a programme that reflects their interests and experience, this programme covers the various aspects of equine management thereby equipping students with the skills required to manage and run their own equine business. What You Will Learn 1: Nature of Horse 2: Problems of Domestication 3: Safe Horse Handling 4: Fences 5: Feed and Water: General Nutrition 6: Foot and Hoof Care 7: Horse Care Conditioning in Various Seasons Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

The objective of the Level 4 Diploma in Logistics and Supply Chain Management (accredited by OTHM, UK) is to develop learners' understanding of theory and practice relating to their role in this sector. The qualification will provide learners with an opportunity to engage with the challenges facing professionals and policy makers in their own country. It will provide knowledge that underpins the ability to work as an effective practitioner in the logistics and supply chain sector. The units combine both theoretical and practical knowledge in the profession and will develop and enhance knowledge and skills in the areas of effective performance, planning and accountability, development and team working. Learners will be able to work in a variety of roles within logistics and supply chain management. Logistics and Supply Chain Management Key Highlights Program Duration: 9 Months (Can be Fast tracked) Program Credits: 120 Credits Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Master's degree programme. LSBR Alumni Status No Cost EMI Option The Level 4 Diploma in Logistics and Supply Chain Management qualification will develop your understanding of theory and practice relating to your role in Logistics and Supply Chain Management sector. Since, the units combine both theoretical and practical knowledge in the profession, the course will develop and enhance your knowledge and skills in the areas of effective performance, planning and accountability, development and team working. Upon successful completion of the programme, you will also become eligible to gain direct entry into Year 2 of a three-year UK Bachelor's degree programme. This qualification also provide you with an opportunity for academic progressions to Level 5 Diploma in Logistics and Supply Chain Management. Mandatory units (Total Credits: 120) The OTHM Level 4 Diploma in Logistics and Supply Chain Management qualification consists of 6 mandatory units for a combined total of 120 credits Financial Accounting and Analysis (20 credits) Introduction to Models and Frameworks for Operations Management (20 credits) Management and Organisational Behaviour (20 credits) Introduction to Business Economics (20 credits) Introduction to Production and Operations Management (20 credits) Purchasing and E-Procurement (20 credits) Who is this course for? Working Professionals Level 3 / A-Level GCSE or learners who are interested in pursing an Undergraduate Qualification or who are looking for Career Progression A formal qualification leading to award of degrees in future. Requirements For entry onto the Level 4 Diploma in Logistics and Supply Chain Management qualification, learners must relevant NQF/QCF Level 3 Award / Diploma or at the level of GCE/GCSE or equivalent. You must also be 18 years or older at the beginning of the course. No formal qualification is required from mature learners (over 21 years) who have relevant management experience. Please speak to the Admission Counsellors for waiver information. Career path As our OTHM accredited qualifications are approved and regulated by Ofqual (Office of the Qualification and Examinations Regulation) and Qualification Wales , learners are also eligible to progress to a Top-Up Degree, Master's programme, or MBA at many universities in UK and Overseas with advanced standing.