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Description Public speaking is a quality that minimizes the gap of communication among people with its proper execution of words, sentences, tones, and speech act. It enhances confidence to focus on the exact message, refine thoughts, and understand public demand. Learn how to incorporate all these qualities in your public speaking through our Communication and Public Speaking Diploma course. Its precise contents guide you in understanding further in your quest. The outlines of the course teach you how to articulate words, create a cycle of communication, incorporate the art of speaking, and connect your audience through lucid words, epigrammatic sentences, and body language. The course also guides you to create humor, visual picture, and lucid statements to grab your audience attention. The aim of the course is to remove your nervousness, coyness, and lack of confidence and make you a sound public speaker. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Communication and Public Speaking Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Communication and Public Speaking Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Working on Basics 101 Skill Of The Mouth 00:09:00 Communication 00:04:00 It's In The Eyes 00:05:00 You Have 40 Seconds 00:02:00 Body Language 00:06:00 Art Of Speaking 00:06:00 Working On It 102 Putting It Together 00:05:00 Content Is Key 00:06:00 To Joke Or Not To Joke 00:02:00 Learn Your Lines 00:06:00 Visual Aids 00:03:00 Working On Me 103 Walk The Talk 00:05:00 What Gives You The Edge 00:05:00 It's The Heart That Counts 00:04:00 Mirror Time 00:05:00 How To Deal With Stress 00:04:00 Fake it Till You Make It 00:07:00 Preparation On The Day 00:05:00 Working On Them 104 People Don't Care How much you know until they know how much you care 00:04:00 They Really Are Naked 00:03:00 Sing The Right Song 00:06:00 Know Your Venue 00:04:00 Public Speaking - Why Do It? 00:04:00 Conclusion Hello and Goodbye 00:02:00 Goodbye HD Final Online 00:01:00 Assessment

Description:  Whether you use excel for work or study, this online course covers beginner, intermediate and advanced lessons in excel. Learn the main topics related to Microsoft excel 2007. Identify the basic excel techniques, explore the advanced functions of excel 2007 and create automated reports with the press of a button in this course. By completing this course, you will become an excel expert and use excel 2007 as a professional. Who is the course for? This course is perfect for individuals who are looking forward to developing their skills of using Microsoft Excel application. This course is for office professionals who want to nail all the meetings and projects at the workplace. This course will be ideal for professionals in business, finance and many other areas that need to analyse data in accounts. Entry Requirement: This course is available to all learners, of all academic backgrounds. However, an education and experience in accounting is an advantage. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The diploma in Microsoft Excel 2007 will be very beneficial and helpful, especially to the following professionals: Admin Assistant. PA. Secretary. Administrator. Account Assistant. Bookkeeper. Accountant. Office Manager. Microsoft Excel 2007 for Beginners Module One - Getting Started 01:00:00 Module Two - Opening and Closing Excel 01:00:00 Module Three - Your First Worksheet 01:00:00 Module Four - Working with Excel Files 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Printing Excel Data 01:00:00 Module Seven - Building Formulas 01:00:00 Module Eight - Using Excel Functions 01:00:00 Module Nine - Using Time Saving Tools 01:00:00 Module Ten - Formatting your Data 01:00:00 Module Eleven - More Formatting 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities-Microsoft Excel 2007 for Beginners 00:00:00 Microsoft Excel 2007 Advanced Level Module One - Getting Started 00:30:00 Module Two - SmartArt 01:00:00 Module Three - Inserting Objects 01:00:00 Module Four - Creating Charts 01:00:00 Module Five - Creating Pivot Tables 01:00:00 Module Six - Working with Pivot Tables 01:00:00 Module Seven - Creating Pivot Charts 01:00:00 Module Eight - Solving Formula Errors 01:00:00 Module Nine - Using What-If Analysis 01:00:00 Module Ten - Managing Your Data 01:00:00 Module Eleven - Grouping and Outlining Data 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities-Microsoft Excel 2007 Advanced Level 00:00:00 Mock Exam Final Exam Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: This course will teach you the important aspects of raising your children. With our busy lives it is so easy to become geared up to making sure our children have all the essentials covered, such as food, shelter, learning to read and write, and all those important jobs were done, that we forget that so much of what our children need us for is for us to impart a spark of desire for them to succeed, to become all they were made to be. It's the drive of many parents to watch their child surpass them in their life in some way. Whether it is a talent, a discovered passion, or their standard of living, children should be able to combine what they learn from our mistakes, and our life lessons with the lessons and opportunities they themselves face and collate them together to succeed. To have a successful child we need to create a childhood that breeds success. The best part about this is it doesn't cost you thousands of dollars in private school fees or in plenty of extracurricular activities. This course has been designed to teach the parents in depth knowledge, information and effective ways of raising children in this modern world. Who is the course for? Teachers or professionals who are working with kids. Anyone who loves to become a teacher and likes children in general. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Certificate Course in Raising Children Properly will be useful and would be beneficial for children-related kind of occupations and careers like: Child Care Specialists Child and Family Social Worker Early Educators Paediatric Nurse Pediatric Physical Therapist And Much More. Certificate Course in Raising Children Properly Raising Children Who Succeed 01:00:00 How Do We Define Success? 00:30:00 What The Children Don't Need 01:00:00 What They Do Need 01:00:00 The Legacy of Books 01:00:00 The Power of Role Models 01:00:00 Teaching Social Skills 01:00:00 Money, Money, Money 00:30:00 Mock Exam Mock Exam- Certificate Course in Raising Children Properly 00:20:00 Final Exam Final Exam- Certificate Course in Raising Children Properly 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview Take your career to the next level by mastering new Excel functions. This The New functions in Microsoft Excel in 2021 course aims to provide you with a greater understanding of Excel's new formulas to boost your work output. Microsoft Excel is a widely used spreadsheet program in various organizations. It simplifies the process of calculation, analysis and visualization of data and information. Having Excel skills adds a considerable amount of weight to your resume. In this The New functions in Microsoft Excel in 2021 course, you will learn about the latest functions of Excel to simplify your Excel tasks. You will learn the principles behind dynamic arrays and explore how to create a table of random numbers or random dates with Randarray. It will teach you the new ways of dynamically sorting data with the sort by function. You will also delve into other functions such as XLOOKUP, SWITCH and CONCAT and determine how they work.  Learning Outcomes Familiarize with the new functions of Excel Understand how the FILTER function works Explore how the new UNIQUE, SORT and SORTBY Excel functions work Know how to use RANDARRAY function to randomly sort lists Be able to use DYNAMIC array formulas Understand how to use the new functions in reports Who is this course for? The New functions in Microsoft Excel in 2021 course is highly relevant for professionals who want to excel in their position with their Excel skills. Gaining the skills adds weight to the resume and provides tremendous career opportunities. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The New functions in Microsoft Excel in 2021 course provides useful skills to possess and would be beneficial for any related profession or industry such as: Office administrators Accounting officers Managers HR Project Supervisors Data analyst Teachers Sales Representatives The New functions in Microsoft Excel in 2021 Module 01: Introduction and Agenda 00:07:00 Module 02: RANDARRAY 00:04:00 Module 03: UNIQUE 00:05:00 Module 04: SEQUENCE 00:04:00 Module 05: SORT and SORTBY 00:09:00 Module 06: SORT A Practical Example 00:06:00 Module 07: FILTER 00:07:00 Module 08: FILTER A Practical Example 00:08:00 Module 09: Other Useful New Functions 00:15:00 Module 10: Using the New Functions in Reports 00:08:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview A cycle is convenient for commuting, good for your health and excellent for the environment. Learn how to ride a cycle like a pro with our Cycling Essentials course. This course will introduce you to the fundamentals of cycling and take your riding skills to the next level.  In this course, you will first learn the principles of buying a cycle. Then, it will introduce you to the necessary tools and accessories. Then, you will get lessons on how to ride better on the road. Through this course, you will also get the chance to learn the skills required for cycle maintenance. By the end of the course you will grasp the strategies to get the most out of your cycle. Whether you want to participate in races or just want to use a cycle as a means of transport, this is the perfect course. Enrol today! Course Preview Learning Outcomes Understand the strategies for buying the right cycle Get introduced to the essential fittings and accessories Improve your riding skills Develop the ability to keep your cycle in top shape Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Cycling Cycle Maintenance Who Should Take This Cycling Essentials Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Cycling Essentials course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Cycling Essentials Certification After completing and passing the Cycling Essentials course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Cycling Essentials course will equip you with effective skills and abilities and help you explore career paths such as  Cyclist Cycling Coach Fitness Professional Module 01: How To Buy A Cycle How to Buy a Cycle 00:22:00 Module 02: Fitting And Accessories Fitting and Accessories 00:27:00 Module 03: Road Skills Road Skills 00:43:00 Module 04: Cycling In The Real World Cycling in the Real World 00:38:00 Module 05: Cycle Maintenance Cycle Maintenance 00:32:00 Module 06: Getting The Most Out Of Cycling Getting the Most Out of Cycling 00:45:00 Assignment Assignment - Cycling 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Goat farming has a plethora of advantages. It requires less capital and space. So if you want to be a successful goat farmer or start your own goat business, this Goats Farming course will do wonders for you.  Goats are excellent farm animals that produce meat, milk, and fibre, which are valuable sources of income. As a result, goat farming is a gratifying business. This Goats Farming course will provide you with a comprehensive introduction to goat raising and care. Moving forward, you'll learn the process of breeding and milking goats. It will also discuss the various types of goat breeds and how to feed a baby pygmy goat. Lastly, you'll learn about common goat diseases and preventive measures. Learning Outcomes Gain the relevant skills in goat farming Know the importance of goat farming Learn how to raise goat kids Develop a comprehensive understanding of goat breeding Learn how to bottle feed a baby pygmy goat Discover the various goal diseases and how to prevent them Determine the supplies needed for goats Who is the Course for? Professionals interested in starting their goat farm can take this Goats Farming course. The course will educate learners on raising and caring for goats. Existing goat farmers can also take this course for skills enhancement.  Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy, and ICT are required to attend this course. Assessment  At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hard copy certificate, it is 3-9 working days. Why Choose Us? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Career Path Goats Farming Course provides useful skills to possess, and would be beneficial for the following professionals: Goat Farmers Goat Owners Goat Raisers Organic Goat Farmers. Goats Farming Course Introduction 00:30:00 How To Take Care Of A Newborn Goat 00:30:00 How To Milk A Goat 00:30:00 How To Breed A Goat 00:30:00 Pygmy Goats 01:00:00 How To Feed Milk To Baby Pygmy Goats 00:30:00 Nubian Goats 00:30:00 Goat Diseases 00:30:00 Additional Tips On How To Take Care Of Goats 00:30:00 Essentials Needed For Your Goats 00:15:00 Mock Exam Mock Exam-Goats Farming Course 00:20:00 Final Exam Final Exam-Goats Farming Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Be a skilled airport manager and become the centre of the airport by enrolling the Airport Management course. Airport managers are the decision-makers and policy-makers for airports. They are responsible for creating jobs and managing each airport department. Therefore, the role of an airport manager is huge and the demand for an airport manager is high. The course will equip you with all the essential skills for becoming an efficient airport manager. Throughout the course, you will explore the latest International and National Aviation Regulations. The course trains you how to meet the demands of today's unique and dynamic global airport management environment. Instead of these, the course teaches you how to respond quickly and decisively to an emergency and shows you the procedures of passengers boarding system. Finally, the course covers the facilities of the Airport, the importance of Airport safety, how Airport plays a prominent role in the air transportation system, and other essential issues related to Airport. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Airport Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Airport Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Airport Management - Updated Version Module 01: Introduction to Airport Management 00:16:00 Module 02: Airport Customer Service 00:12:00 Module 03: Passenger Terminal Management 00:16:00 Module 04: Airport Components 00:17:00 Module 05: Airport Peaks and Airline Scheduling 00:18:00 Module 06: Cargo Management 00:19:00 Module 07: Aviation Noise Control 00:11:00 Module 08: Weather Control 00:16:00 Module 09: Sustainable Airport Management 00:17:00 Module 10: Security Management 00:17:00 Module 11: Innovation and Growth 00:16:00 Airport Management - Old Version Airport Management INTRODUCTION 00:30:00 OWNERSHIP 00:15:00 ORGANIZATION 00:30:00 ECONOMIC STRUCTURE 00:30:00 STRUCTURE OF RELATIONSHIPS 00:30:00 OPERATIONS AND MAINTENANCE 00:00:00 MASTER PLANNING 00:15:00 FEDERAL RESPONSIBILITIES 00:30:00 ENVIRONMENTAL ISSUES 00:30:00 PERFORMANCE MEASUREMENT 00:30:00 COMPARISON TO FOREIGN AIRPORTS 00:30:00 FUTURE DIRECTIONS 00:30:00 Assessment Assignment - Airport Management 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview In the UK 1 in 4 people suffer from some kind of mental health issues. If you are passionate about helping them get on with their lives, our Counselling Skills - 10 Courses Complete Bundle is what you need.  This 10-in-1 bundle will include the following courses. BEREAVEMENT AND GRIEF COUNSELLING DIPLOMA ADVANCED DIPLOMA IN PSYCHOLOGY LEVEL 4 RATIONAL EMOTIVE BEHAVIOUR THERAPY (REBT) LEVEL 2 DIPLOMA IN COUNSELLING CHILDREN AND ADOLESCENTS DIPLOMA IN ADDICTION THERAPY AND PSYCHOLOGY LEVEL 3 DIPLOMA IN CHILD PSYCHOLOGY OCCUPATIONAL THERAPY BASICS DIALECTICAL BEHAVIOUR THERAPY (DBT) DIPLOMA DEPRESSION COUNSELLING DIPLOMA LEVEL 3 PSYCHOTHERAPY AND COUNSELLING DIPLOMA Through this 10-in-1 bundle, you will get an extensive understanding of human psychology. The bundle will educate you on Rational Emotive Behaviour Therapy, Occupational Therapy and Dialectical Behavioural Therapy. Along with that, you will get the chance to learn the skills required for child counselling. The bundle will also cover courses on addiction therapy and depression counselling.  At the end of the course, you will receive a recognised certificate of achievement. This certificate will demonstrate your expertise in this area and help you pursue a promising career. Join now! Learning Outcomes Understand the counselling process for grief and bereavement Enhance your understanding of human psychology Grasp the core principles of Rational Emotive Behaviour Therapy Develop your skills in child and adolescent counselling Explore the basics of Occupational therapy and Dialectical Behavioural Therapy Build your expertise in addiction therapy Know the techniques and strategies for depression counselling Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Grief Counselling Rational Emotive Behaviour Therapy Child and Adolescent Counselling Occupational Therapy Dialectical Behavioural Therapy Depression Counselling Who Should Take This Counselling Skills - 10 Courses Complete Bundle? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Counselling Skills - 10 Courses Complete Bundle is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Counselling Skills - 10 Courses Complete Bundle will equip you with effective skills and abilities and help you explore career paths such as  Mental Health Counsellor Social Worker Mental Health First Aider Psychologist Assistant

Description: Anxiety and depression could happen due to our lifestyle or the pressure in our day to day life. Through this course, you will learn about the basics in anxiety and depression. This could help you understand the reasons why it occurs and how to prevent it. Develop your skills in learning how to help people get through anxiety and depression. Who is the course for? Professionals who are helping and counselling people to overcome anxiety and depression People who have the interest to learn about anxiety and depression Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Anxiety and Depression is a useful qualification to possess, and would be beneficial for the following careers: Career Coach Guidance Counsellor Life Coach Mentors Psychologist Therapist. Anxiety Awareness What is Anxiety? 00:30:00 Adopt Every Situations Positively 00:30:00 Use Meditation 00:30:00 Nature Never Did Betray the Heart That Loved Her 00:30:00 Smile is Power 01:00:00 Remove Your Depression and Anxiety By Helping Others 01:00:00 Keep Your Hopes Alive 00:30:00 Hold Your Beliefs Dear to You 01:00:00 Continue Learning 00:15:00 Today Is A Gift 01:00:00 Getting Rid Of Fear 00:30:00 Overcoming Depression Why Depression 01:00:00 Be Friendly 00:30:00 Keep Nutrition In Check 01:00:00 Proper Sleep 00:30:00 Regular Exercise 01:00:00 Don't Drink 00:30:00 Be Confident Yourself 00:15:00 See Some One 01:00:00 Mock Exam Mock Exam- Diploma in Anxiety and Depression 00:30:00 Final Exam Final Exam- Diploma in Anxiety and Depression 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: The Certificate in Contact Center Training is designed for call center, help desk, customer service and technical support professionals. With this course you will learn practices, skills and techniques for effective, high-quality front-line customer care. It will provide the opportunities to learn and practice skills that build customer relationships and create a positive business image. By getting this course you will be able to recognize customer's needs and adapt strategies to meet those needs. It will enable the effective management of inbound and outbound voice, email, web chat, and customer interactions. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate in Contact Center Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate in Contact Center Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Modules Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Certificate in Contact Center Training 00:20:00 Final Exam Final Exam- Certificate in Contact Center Training 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00