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The Applied Behavioural Analysis (ABA) Course is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a acknowledged certificate. This Applied Behavioural Analysis (ABA) Course consists of several modules that take around 2 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate.

Description Access 2016 is a software development and graphical user interface tool that assist you to collect, report, and analyze information for the reference. To become better at MS Access take a look at our well designed MS Access 2016 Advanced course. It will help you in understanding all you need to know about the MS Access. The course aims at the students' efficiency to improve their skill in the functions of an Access database. It teaches the learners how to form joint table and use table analyzer wizard effectively. The course incorporates the fundamental issues of MS Access such as automation process with the help of VBA, creation, and modification of switchboards, and function of table events. It enables the students to configure security and access for different environments providing knowledge with the multiple uses of tools and backup system. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? MS Access 2016 Advanced is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our MS Access 2016 Advanced is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Introduction FREE 00:01:00 Improving the Structure of a Database Using the Table Analyzer Wizard 00:05:00 Append Querying to Normalize a Table 00:08:00 Creating a Junction Table 00:06:00 Maintaining a Database Backing Up a Database 00:02:00 Using the Compact and Repair Database Tool 00:03:00 Using the Object Dependencies Tool 00:02:00 Using the Database Documenter Too 00:02:00 Using the Performance Analyzer Tool 00:02:00 Working with Access Switchboards Understanding the Access Switchboard 00:03:00 Using The Switchboard Manager 00:09:00 Modifying a Switchboard 00:05:00 Setting the Startup Options 00:04:00 Configuring Access for Multiple Users Using the database Splitter 00:04:00 Configuring Trusted Locations 00:02:00 Password Protecting a Database 00:03:00 Password Protecting Modules 00:01:00 Converting a Database to an ACCDE file 00:01:00 Automating Processes with VBA Understanding VBA Basics 00:06:00 Exploring Variables and Control Flow Statements 00:10:00 Exporting a Table or Query with VBA 00:06:00 Converting a Macro to VBA 00:02:00 Using Table Events Understanding Table Events 00:02:00 Using the Before Change Event Command 00:04:00 Using the After Change Event Command 00:04:00 Conclusion Course Recap 00:04:00 Resources Resources - MS Access 2016 Advanced 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Any organisation's main expenses are its labour, and that is why there is a need to find the perfect match in order to minimize costs. This part of the job falls under the Human Resources team of the given company, where the HR managers have to match skills against the job available. If these things interest you then you are in luck, as this Level 2 Certificate in HR & Employment Law can teach you more on the subject. The course is divided into two sections, one focusing on Human Resource Management and the other on employment laws. In the first section you will learn about how modern day human resource management works, recruiting, interviewing, retention and orientation. You will discover more about following up with new employees, health and safety, discrimination and much more. Next you look into employment law by learning about immigration, rights, termination, transfers and such. The course covers multiple disciplines as you learn about management and UK employment law, which in turn could be extremely useful for you since you will stand out from the competition in your employer's eyes. Course Preview Who is the course for? People who are interested in getting a job in the UK and need to learn about the laws Professionals who want to expand their knowledge about human resource management People who have an interest in knowing about human resource management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path: Level 2 Certificate in HR & Employment Law is a useful qualification to possess and would be beneficial for any professions or career from any industry you are in such as: Businessman Recruitment Consultant Human Resource Manager Labour Relations Officer UKVI Officer Human Resource Management Introduction to Human Resources 00:20:00 Employee Recruitment and Selection Procedure 00:35:00 Employee Training and Development Process 00:24:00 Performance Appraisal Management 00:22:00 Employee Relations 00:19:00 Motivation and Counselling 00:22:00 Ensuring Health and Safety at the Workplace 00:19:00 Employee Termination 00:18:00 Employer Records and Statistics 00:17:00 Essential UK Employment Law 00:30:00 Employment Law Module 01: Basics of Employment Law 00:24:00 Module 02: Legal Recruitment Process 00:43:00 Module 03: Employment Contracts 00:25:00 Module 04: Employee Handbook 00:23:00 Module 05: Disciplinary Procedure 00:15:00 Module 06: National Minimum Wage & National Living Wage 00:37:00 Module 07: Parental Right, Sick Pay & Pension Scheme 00:43:00 Module 08: Discrimination in the Workplace 00:39:00 Module 09: Health & Safety at Work 00:19:00 Module 10: Dismissal, Grievances and Employment Tribunals 00:36:00 Module 11: Workplace Monitoring & Data Protection 00:15:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Healthcare is a sector where medical knowledge is necessarily in focus. The management system shall take this into account when determining the approaches applied. Knowledge management of the clinical processes is the general approach for operational application of medical knowledge. Maintaining medical knowledge is a requirement related to personal competence for the staff of the organization. Systematic approaches to develop and maintain medical knowledge are requirements related to resource management. – BS EN 15224:2016

Minute Taking is an intensive course designed to teach participants the necessary skills to record accurate notes during meetings, as well as communicate and take notes in meetings effectively.

Get ready to dive into the exciting world of Unity game development and C# scripting! With a hands-on approach, you will craft a variety of thrilling 2D and 3D games using Unity and C#. Uncover the art of building and exporting games to the Android mobile platform. This course is tailor-made for someone who wants to learn Unity and C# through real-world projects.

Register on the Medical Writing today and build the experience, skills and knowledge you need to enhance your expert development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Medical Writing is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Medical Writing Receive a e-certificate upon successful completion of the course Get taught by experienced, expert instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £59. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring expert. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a expert lesson to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Medical Writing, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 1. Introduction to Medical Writing Introduction to Medical Writing 00:24:00 Module 2. The Career of a Medical Writer The Career of a Medical Writer 00:20:00 Module 3. Medical Writing Essentials Medical Writing Essentials 00:20:00 Module 4. Reviews and Reports Reviews and Reports 00:24:00 Module 5. Medical Journalism and Mass Media Medical Journalism and Mass Media 00:28:00 Module 6. Medical Writing for Medical Professionals Medical Writing for Medical Professionals 00:32:00 Module 7. Medical Writing in Clinical Research Medical Writing in Clinical Research 00:28:00 Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Register on the FinTech today and build the experience, skills and knowledge you need to enhance your expert development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The FinTech is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The FinTech Receive a e-certificate upon successful completion of the course Get taught by experienced, expert instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £59. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring expert. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain an expert lesson to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the FinTech, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Introduction to Financial Technology - FinTech Introduction to Financial Technology - FinTech 00:10:00 Module 02: Exploring Cryptocurrencies Exploring Cryptocurrencies 00:10:00 Module 03: RegTech RegTech 00:10:00 Module 04: Rise of InsurTechs Rise of InsurTechs 00:10:00 Module 05: Big Data Basics: Understanding Big Data Big Data Basics Understanding Big Data 00:10:00 Module 06: The Future of Fintech The Future of Fintech 00:10:00 Assignment Assignment - FinTech 2 days, 11 hours Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

The Physical Education (PE) Teacher course provides a comprehensive understanding of sports coaching, physical fitness, and management skills necessary for effective teaching. Covering psychological, motivational, and behavioral aspects of sports coaching, participants learn techniques and strategies for coaching popular sports. The course also addresses athlete nutrition, injury prevention, and rehabilitation, as well as handling children and parents in sports. With a focus on weight control and management, participants gain expertise in managing common and major sports-related injuries. Learning Outcomes: Develop a solid foundation in sports coaching principles and methodologies. Understand the psychological and motivational factors that impact sports performance. Master techniques for effective sports coaching and training. Enhance knowledge of physical fitness components and training methods. Acquire management skills to lead and organize sports coaching programs. Gain expertise in coaching popular sports and adapting strategies for different disciplines. Understand the importance of athlete nutrition and address dietary concerns. Learn comprehensive strategies for sports injury prevention, treatment, and rehabilitation. Why buy this Physical Education (PE) Teacher?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Physical Education (PE) Teacher you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Physical Education (PE) Teacher course is ideal for Aspiring physical education teachers looking to enhance their skills. Coaches and trainers seeking to improve their coaching techniques. Individuals interested in a career involving sports coaching and training. Parents and caregivers interested in understanding sports coaching principles. Sports enthusiasts looking to deepen their knowledge of sports science. Prerequisites This Physical Education (PE) Teacher was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Physical Education Teacher - Average Salary: £25,000 - £35,000 per year. Sports Coach - Average Salary: £20,000 - £30,000 per year. Sports Development Officer - Average Salary: £25,000 - £35,000 per year. Athletic Trainer - Average Salary: £25,000 - £35,000 per year. Fitness Instructor - Average Salary: £18,000 - £25,000 per year. Course Curriculum Module 01: Introduction to Sports Coaching Introduction to Sports Coaching 00:23:00 Module 02: Psychological, Motivational, and Behavioural Training for Sports Psychological, Motivational, and Behavioural Training for Sports 00:30:00 Module 03: Techniques for Sports Coaching Techniques for Sports Coaching 00:20:00 Module 04: Physical Fitness and Training Physical Fitness and Training 00:19:00 Module 05: Management Skills for a Sports Coach Management Skills for a Sports Coach 00:20:00 Module 06: Coaching for Popular Sports Coaching for Popular Sports 00:25:00 Module 07: Nutrition Concerns for Athletes Nutrition Concerns for Athletes 00:20:00 Module 08: Sports Injury Prevention and Rehabilitation Sports Injury Prevention and Rehabilitation 00:17:00 Module 09: Children and Parent in Sports Children and Parent in Sports 00:17:00 Module 10: Weight Control Management Weight Control Management 00:15:00 Module 11: Weight Loss Management Weight Loss Management 00:18:00 Module 12: Common Injuries Common Injuries 00:36:00 Module 13: Major Injuries Major Injuries 00:48:00 Assignment Assignment - Physical Education (PE) Teacher 00:00:00

Boost your call centre career with our Mastering Call Centre Essentials: A Comprehensive Online Training course. This course will equip you with the essential skills to excel in the dynamic world of call centres.   The course is designed to master the art of agent and customer relationships, manage difficult clients seamlessly, and develop vital communication skills. Learn the etiquette of telephonic interactions and stay ahead of the curve by understanding the latest call centre technologies and trends. Transform yourself into a call centre expert with this in-depth, online training.   Suitable for both beginners and experienced professionals, this Mastering Call Centre Essentials course bridges the gap between conventional training and practical application. Invest in your professional growth, enhance your customer service skills, and exceed industry benchmarks with the course. Enrol now and stand out in the call centre industry! Learning Outcomes: Upon completion of the Mastering Call Centre Essentials course, you will be able to: Understand the essentials of call centre operations. Develop key traits of an effective call centre agent. Enhance skills to foster agent and customer relationships. Learn and apply effective telephone etiquette. Master communication and negotiation techniques. Learn strategies for managing difficult clients efficiently. Stay updated on call centre metrics, technology, and trends. Why buy this Mastering Call Centre Essentials course? Unlimited access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one-to-one assistance when needed Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript immediately Easily learn the skills and knowledge from the comfort of your home Who is this Course for: This Mastering Call Centre Essentials course is ideal for: Aspiring call centre agents seeking foundational knowledge. Experienced agents aiming to boost their skill set. Team leaders looking to improve team performance. Managers desiring a refresher on call centre operations. Any professional aiming to improve customer service skills. Certification After studying the course materials of the Mastering Call Centre Essentials: A Comprehensive Online Training course, there will be a written assignment test which you can take either during or at the end of the course. After passing the test, you will have a range of certification options. A CPD Accredited PDF Certificate costs £4.99, while a CPD Accredited Hardcopy Certificate is £8.00. We also offer transcript services. A PDF Transcript costs £4.99, and a Hardcopy Transcript is £9.99. Select according to your needs, and we assure timely delivery of your chosen certificate. Requirements This professionally designed Mastering Call Centre Essentials: A Comprehensive Online Training course does not require you to have any prior qualifications or experience. It is open to everyone, and you can access the course from anywhere at any time. Just enrol and start learning! Career Path: Our Mastering Call Centre Essentials course will prepare you for a range of careers, including: Call Centre Agent: £18,000 - £24,000 annually. Customer Service Representative: £20,000 - £28,000 annually. Team Leader: £25,000 - £35,000 annually. Call Centre Manager: £35,000 - £45,000 annually. Operations Manager: £40,000 - £60,000 annually. Director of Customer Service: £70,000 - £100,000+ annually. Course Curriculum Module 01: Introduction to Call Centre Introduction to Call Centre 00:30:00 Module 02: Traits of a Call Centre Agent Traits of a Call Centre Agent 00:30:00 Module 03: Agent and Customer Relationship Agent and Customer Relationship 00:30:00 Module 04: Telephone Etiquettes Telephone Etiquettes 00:30:00 Module 05: Communication Skills Communication Skills 00:30:00 Module 06: Negotiation Techniques Negotiation Techniques 00:30:00 Module 07: Managing Difficult Clients Managing Difficult Clients 00:30:00 Module 08: Call Centre Metrics and Benchmarks Call Centre Metrics and Benchmarks 00:30:00 Module 09: Call Centre Technology and Trends Call Centre Technology and Trends 00:30:00