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Description: This fantastic diploma in restaurant and food management course is designed for the individuals who are looking for a change in their career. People who are already into this industry but are willing to enhance their skills and wish to undertake further training. This course will provide you with a comprehensive introduction to main sectors of the service industry. It will also teach you about the different types of food and beverage products, host responsibilities, catering utilities and kitchen commodities. Who is the course for? This course is for the people who are willing to take restaurant and food management as their future career. People already working in this field are willing to gain further training or enhance their skills. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Catering business Hotel manager Banquet service Food and beverage operator Event and meeting planner Restaurant administration. Diploma in Restaurant and Food Management - Updated Version Introduction to Hospitality Management 00:21:00 An Overview of Hotel Industry 00:15:00 Restaurant Industry 00:32:00 Restaurant Leadership and Management 00:22:00 The Process of Selection and Recruitment in the Hospitality Industry 00:18:00 The Process of Development and Training in the Hospitality Industry 00:21:00 Management of Front Office Operations 00:16:00 Management of Food and Beverage Operations 00:17:00 Food Safety - An Introduction 00:26:00 Supervision of Food Safety 00:34:00 Food Safety Legislation 00:31:00 Food Safety Management System 00:41:00 Food Safety Management Tools 00:27:00 Contamination Hazards 00:26:00 Controlling Contamination 00:36:00 Food Poisoning (Bacterial) and Food-Borne Illness 00:29:00 Food Poisoning (Non-Bacterial) 00:29:00 Personal Hygiene 00:27:00 Food Premises and Equipment: The Design and Construction 00:30:00 Pest Management 00:27:00 Food Safety Training for the Staff 00:15:00 Diploma in Restaurant and Food Management - Old Version Starting a Restaurant Are you ready for the challenge? 00:15:00 How to decide on a concept 00:30:00 Designing your restaurant 00:15:00 Friends and family 00:15:00 Writing a Business Plan 00:30:00 Insurance 00:15:00 Restaurant Organizations that you need to check out. 00:15:00 What are the best Catering Industry Trade Shows? 00:15:00 Managing a Restaurant Managing Yourself 00:30:00 Managing Others 00:30:00 Managing Your Money 00:15:00 Managing Your Food and Supplies 00:30:00 Managing Everything Else 00:30:00 Food Business Food Business Basics 00:30:00 Put Together Your Business Concept 00:30:00 Identify your Target Market 00:30:00 Identify Your Competition 00:30:00 Write A Mission Statement 00:30:00 Downline Basics 00:30:00 Equipment And Supplies 00:30:00 Marketing And Quality Control 00:30:00 Wrapping Up 00:15:00 Starting Food Catering Where You Work 00:15:00 Health and safety 00:15:00 Staff, Suppliers and Transport 00:00:00 Food Hygiene 01:00:00 Rules about Menus 00:15:00 Paperwork and Finances 00:15:00 Law 00:15:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Diploma in Restaurant and Food Management 00:20:00 Final Exam Final Exam- Diploma in Restaurant and Food Management 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00
This course covers key topics such as Strategy, Finance, Marketing, Leadership and more. Those who are looking to enhance their managerial skills, our Mini MBA course offers insights and tools to make strategic decisions, lead teams effectively, and drive organisational success. This Course At A Glance Understand the business vision and the mission statement Master the strategy hierarchy within a firm Learn how to design a business strategy for a startup or CEO Master the life cycle models Understand the external strategic environment of the firm - PEST and PESTLE analysis Know industry analysis, generic strategies, and competitive advantage Master strategic prioritisation - Boston Consulting Group Growth-Share matrix Learn how to connect MBA strategy and finance with financial modelling Know how to create a comparative competitive analysis on a page Mini MBA Course Overview This comprehensive course is perfect for those interested in understanding business strategy, business vision, the mission statement, and the strategy hierarchy within a firm. This online course will teach you business strategy design, business model canvas template, and Lafley and Martin's five-step strategy model. You will have a thorough understanding of Hambrick and Fredrickson's diamond strategy, life cycle, and external strategic environment of the firm - PEST and PEST analysis. By the end of the course, you will gain extensive knowledge around MBA level business strategy, the strategic planning process, and steps to create a comparative competitive analysis on a page. Who should take this course? This comprehensive mini MBA course is suitable for those who want to learn how to create a business strategy over time, understand PEST and PESTEL analysis, SWOT, TOES, and SOAR. Entry Requirements There are no academic entry requirements for this mini MBA course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This mini MBA course for diet assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Course Curriculum Welcome to This Mini MBA Business Strategy Consulting Course Welcome to This Mini MBA Business Strategy Consulting Course Mini MBA Business Strategy - Executive Summary - What you will learn What is MBA Level Business Strategy? What is Business Strategy Business Vision and the Mission Statement The Strategy Hierarchy within a Firm Mini MBA: Designing Your Business Strategy - Startup or CEO Introduction to Business Strategy Design Business Model Design with The Business Model Canvas Business Model Canvas Template Lafley and Martin's Five-Step Strategy Model Hambrick and Fredrickson's Strategy Diamond Mini MBA: Business Strategy Over Time: Life Cycle Models Understanding Life Cycles The Industry Life Cycle The Business Life Cycle The Product Life Cycle The Corporate Funding Life Cycle Mini MBA: External Strategic Environment of the Firm; PEST and PESTEL Analysis Section Introduction: External Analysis Using Broad Factors PEST Analysis PESTEL Analysis PESTEL Analysis Template CASE STUDY EXERCISE: PESTEL Analysis of Starbucks CASE STUDY SOLUTION: PESTEL Analysis of Starbucks CASE STUDY EXERCISE: PESTEL Analysis Of The Global Aviation Industry CASE STUDY SOLUTION: PESTEL Analysis Of The Global Aviation Industry Strategic Options Arising Internal and External Analysis: SWOT, TOWS and SOAR SWOT Analysis Conducting a SWOT Analysis SWOT Analysis Template TOWS Matrix Analysis SOAR SOAR Analysis Template CASE STUDY EXERCISE: SWOT Analysis - Amazon CASE STUDY SOLUTION: SWOT ANALYSIS - Amazon Michael Porter - Industry Analysis, Generic Strategies and Competitive Advantage Michael Porter and Business Strategy Analysis Industry Analysis and Introducing Michael Porter Competitive Forces Model - Porter's Five Forces Full List of Porter's Five Forces Factors Michael Porter's Five Forces Template CASE STUDY EXERCISE PORTERS FIVE FORCES Global Aviation Industry CASE STUDY SOLUTION: Porter's Five Forces - Global Airline Industry Generic Strategies and Industry Forces Michael Porter's Value Chain Analysis Value Chain Analysis Template Strategic Prioritisation: Boston Consulting Group (BCG) Growth Share Matrix Boston Consulting Group (BCG) Matrix BCG Matrix and The Life Cycle BCG Matrix Advantages and Disadvantages Adapting The BCG Matrix Boston Consulting Group (BCG) Matrix Template CASE STUDY EXERCISE: BCG Matrix - Facebook CASE STUDY SOLUTION: BCG Matrix - Facebook CASE STUDY EXERCISE: BCG Matrix - Apple CASE STUDY SOLUTION: BCG Matrix - Apple CASE STUDY EXERCISE: BCG Matrix - Unilever CASE STUDY SOLUTION: BCG Matrix - Unilever MBA Strategy: Building Sustainable Competitive Advantage Competitive Advantage - Deriving Strategy from Inside the Firm Core Competency VRIO - Resources to Competitive Advantage CASE STUDY EXERCISE: Core Competency - Apple CASE STUDY SOLUTION: Core Competency - Apple Defining The Unique Selling Proposition ADL Matrix - Understanding Your Competitive Position ADL Matrix Template Strategy MBA: Growth Strategy Options Ansoff Product Market Matrix - How to Grow Your Business Organic vs Inorganic Growth Internal and External Growth Strategies Expanded CASE STUDY EXERCISE: Amazon's Growth Strategy CASE STUDY SOLUTION - Amazon's Growth Strategy Strategic Responses to Mature and Declining Markets Blue Ocean Strategy Blue Ocean Case Study - Apple Comparing Red Ocean and Blue Ocean Strategies How to Survive in an Over Fished Ocean How to Create a Comparative Competitive Analysis on a Page How to Create a Comparative Competitive Analysis on a Page Connecting MBA Strategy and Finance With Financial Modelling Making The Connection Between Strategy and Finance What is an Integrated Financial Model. Key Drivers of an Integrated Financial Model Model Structure Detailed Model Schedules Chart of Accounts Financial Statement Inputs and Outputs 10 Steps to Building an Integrated Financial Model Strategy MBA Implementation: Understanding the Strategic Planning Process Summary of The Strategic Analysis Process Understanding The Strategic Planning Process Four Step Strategic Management Process Strategy Formulation in Six Steps Mintzberg's Five Configurations Summary and Wrap Up - Congratulations on Completing This Strategy MBA Course! Course Summary and Wrap Up Supplementary Resources Supplementary Resources - Mini MBA Assessment Assessment - Mini MBA Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.
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Sustainable building isn't about hugging trees or painting everything green — it’s about structured thinking, smart planning, and knowing exactly what counts. This course offers a clear introduction to LEED v4.1 for Building Design and Construction, walking you through the credits, categories, and strategies that shape better buildings from the ground up. Whether you're looking to understand the rating system or make sense of what qualifies for what, this course keeps the explanations solid and the fluff to a minimum. Presented entirely online, the content is designed to guide learners through LEED v4.1 without making it feel like they’ve signed up for a second job. You’ll explore energy use, material choices, water efficiency, and more — all tailored to help you grasp the essentials in plain language. Ideal for those involved in design, construction, or simply curious about how green building decisions are made, this course helps you get to grips with the framework behind the certification — minus the buzzwords and the building-site metaphors. Why People Love And Enrol The LEED V4.1 - Building Design and Construction Course From One Education Eligibility for an CPD-accredited certificate on successful completion of the course Learning materials of our course contains engaging voiceover and visual elements for your comfort Freedom to study at your own pace 24/7 access to the course materials for 12 months Full Tutor support on weekdays (Monday - Friday) This masterclass LEED V4.1 - Building Design and Construction online training course is designed by industry experts and will give you an in-depth understanding of this topic. The LEED V4.1 - Building Design and Construction course feature easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience. If you want to work in this rapidly growing sector and stand out from the competition, then our LEED V4.1 - Building Design and Construction is the perfect place to kickstart your dream career. On the LEED V4.1 - Building Design and Construction course, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you'll achieve after completing the course will help you land the job you want in a related field. Enjoy a pleasant and professional 100% online learning experience and enrol in our LEED V4.1 - Building Design and Construction today and take control of your career! Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is designed for professionals in the building and construction industry, including architects, engineers, builders, contractors, and facility managers. It is also suitable for anyone interested in learning about sustainable building design and construction. Construction labourer Construction plant hire adviser Construction contracts manager Road worker Requirements There are no formal entry requirements for the LEED V4.1 - Building Design and Construction course, with enrollment open to anyone! Anyone and everyone with a knack for learning can enrol on this course without any hesitation. Learn online from any internet device, including your computer, tablet or smartphone. Study when it suits you and complete the course at your own pace. All students must have a passion for learning and literacy, as well as being over the age of 16. Career path Construction Manager (£27,000 to £65,000) Architect (£30,000 to £60,000) Engineering Construction Technician (£19,000 to £36,000) Construction Plant Operator (£19,000 to £36,000) Construction Site Supervisor (£25,000 to £45,000)
Are you looking to enhance your LEED V4.1 - Building Design and Construction skills? If yes, then you have come to the right place. Our comprehensive course on LEED V4.1 - Building Design and Construction will assist you in producing the best possible outcome by mastering the LEED V4.1 - Building Design and Construction skills. The LEED V4.1 - Building Design and Construction course is for those who want to be successful. In the LEED V4.1 - Building Design and Construction course, you will learn the essential knowledge needed to become well versed in LEED V4.1 - Building Design and Construction. Our LEED V4.1 - Building Design and Construction course starts with the basics of LEED V4.1 - Building Design and Construction and gradually progresses towards advanced topics. Therefore, each lesson of this LEED V4.1 - Building Design and Construction course is intuitive and easy to understand. Why would you choose the LEED V4.1 - Building Design and Construction course from Compliance Central: Lifetime access to LEED V4.1 - Building Design and Construction course materials Full tutor support is available from Monday to Friday with the LEED V4.1 - Building Design and Construction course Learn LEED V4.1 - Building Design and Construction skills at your own pace from the comfort of your home Gain a complete understanding of LEED V4.1 - Building Design and Construction course Accessible, informative LEED V4.1 - Building Design and Construction learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the LEED V4.1 - Building Design and Construction Study LEED V4.1 - Building Design and Construction in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your LEED V4.1 - Building Design and Construction Course LEED V4.1 - Building Design and Construction Curriculum Breakdown of the LEED V4.1 - Building Design and Construction Course Introduction Integrative Process Location & Transportation Sustainable Sites Water Efficiency Energy & Atmosphere Materials & Resources Indoor Environment Quality Innovation Regional Priority Completion & Reflectio CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The LEED V4.1 - Building Design and Construction course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in LEED V4.1 - Building Design and Construction. It is also great for professionals who are already working in LEED V4.1 - Building Design and Construction and want to get promoted at work. Requirements To enrol in this LEED V4.1 - Building Design and Construction course, all you need is a basic understanding of the English Language and an internet connection. Career path The LEED V4.1 - Building Design and Construction course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to LEED V4.1 - Building Design and Construction. Sustainable Building Consultant: £25,000 to £45,000 per year Green Building Certification Specialist: £30,000 to £50,000 per year Energy Efficiency Analyst: £28,000 to £45,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each
Ready to organise, lead, and support teams? The Project Support Officer: 8-in-1 Premium Online Courses Bundle prepares you for high-functioning admin, management, and operations roles. 📋💼 🧾 Description Including essentials like project management, Lean Six Sigma, team leadership, people management, and documents control, this course prepares you for work in corporate offices, project teams, consultancies, and HR departments. 📌 Career outcomes: Project Support Officer Admin Manager Business Analyst Assistant HR Officer Operations Coordinator 📈 The demand is real. Now’s your moment. ⭐ Compete High has 4.8 on 'Reviews.io' and 4.3 on Trustpilot ❓ FAQ Q: What industries hire project support staff? A: Practically all—from tech and finance to HR and logistics. Q: Does this suit beginners? A: Yes! The bundle covers both foundational and advanced support tools.
The Facilitation Skills course offers quality training for aspiring facilitators who want to expand their knowledge of the framework required for effective facilitation. It covers essential topics such as dealing with difficult people, building consensus, and addressing group dysfunction. Throughout the course, learners will develop crucial skills in active listening, conflict solving and communication, and will be introduced to a wide range of intervention techniques to fast track their career. There are no entry requirements for this training program. Learning Objectives: Develop the key skills and practical knowledge to create an inclusive and harmonious environment for all Understand the basic principles of conflict management and conflict resolution Sharpen your skills in communication, leadership and people management Discover a wide range of intervention techniques and consensus-building strategies Who is this Course for? Facilitation Skills is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Facilitation Skills is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Module One: Getting Started Facilitation Skills 00:01:00 Module Two: Understanding Facilitation Understanding Facilitation 00:09:00 Understanding Facilitation Case Study 00:01:00 Module Three: Process vs. Content Process vs. Content 00:06:00 Process vs. Content Case Study 00:01:00 Module Four: Laying the Groundwork Laying the Groundwork 00:06:00 Laying the Groundwork Case Study 00:01:00 Module Five: Tuckman and Jensen"s Model of Team Development Tuckman and Jensen's Model of Team Development 00:07:00 Tuckman and Jensen's Model of Team Development Case Study 00:01:00 Module Six: Building Consensus Building Consensus 00:09:00 Building Consensus Case Study 00:01:00 Module Seven: Reaching a Decision Point Reaching a Decision Point 00:04:00 Reaching a Decision Point Case Study 00:01:00 Module Eight: Dealing with Difficult People Dealing with Difficult People 00:03:00 Dealing with Difficult People Case Study 00:01:00 Module Nine: Addressing Group Dysfunction Addressing the Group Dysfunction Case Study 00:01:00 Addressing the Group Dysfunction Case Study 00:01:00 Module Ten: About Intervention About Intervention 00:06:00 About Intervention Case Study 00:01:00 Module Eleven: Intervention Techniques Intervention Techniques 00:03:00 Intervention Techniques Case Study 00:01:00 Closing 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00
The Electrical: Electrician Mini Bundle is designed for those ready to step into supervisory or specialist roles in electrical and construction environments. Master key areas such as Electrician skills, Electrical Safety Management, Mathematics, Site Management, and PAT certification to become a standout candidate for employers. This bundle blends technical mastery with management know-how and safety compliance. If you’re aiming for jobs that require responsibility, precision, and leadership in electrical fields, this is your pathway. The market is competitive—make sure you’re equipped to lead. Description Supervisory and specialist roles in electrical sectors demand more than just hands-on skills. The Electrical: Electrician Mini Bundle prepares you with core Electrician expertise, advanced Electrical Safety Management, and essential Mathematics skills for problem-solving and planning. Further, Site Management knowledge enables you to oversee projects efficiently and safely, while PAT certification demonstrates your commitment to equipment safety and regulatory compliance. Together, these courses create a powerful profile for construction firms, maintenance companies, and industrial employers. Positions requiring these exact skills are highly competitive. Don’t risk missing out—boost your employability now with Electrician, Electrical Safety Management, Mathematics, Site Management, and PAT qualifications. FAQ Who should take this bundle? Ideal for electricians targeting supervisory or specialist roles in construction and industrial sectors. Is Electrical Safety Management important? Absolutely—it's critical for compliance and reducing workplace risks. Does this bundle include leadership skills? Yes—Site Management prepares you to lead teams and manage projects. How does PAT certification help? PAT proves your expertise in testing portable appliances, a key safety requirement. Is Mathematics practical here? Yes—used daily in electrical calculations, load assessments, and planning. Is this bundle flexible for working professionals? Yes—complete all modules online at your convenience. Can this help with career advancement? Definitely. Employers value combined technical and management skills highly. Why enrol today? Because jobs needing this comprehensive skill set are filled quickly—get ahead now.
The Project Support Officer Mini Bundle is your direct route into high-functioning support roles across industries. With project management, team leader, communication skills, MS Word, and the art of writing bundled together, this package does more than add skills—it adds professional confidence and hireability. It’s not just a course bundle—it’s a career accelerator. Description Project-based roles are booming. From construction to IT, from public sector to private enterprise—organisations need team players who can manage tasks, communicate effectively, and document progress clearly. That’s where this bundle shines. Designed to make you immediately useful in support roles, this bundle highlights your ability to manage documentation in MS Word, assist with communication skills, contribute as a project management support, step in as a team leader when needed, and master the art of writing professionally. You become more than just a support act—you become the keystone that holds a project together. With demand rising for adaptable professionals, being equipped in project management, communication skills, MS Word, team leader duties, and the art of writing gives you a rare edge. Don’t miss your chance to become the backbone of tomorrow’s project teams. FAQ What jobs will this help me apply for? Project support officer, admin coordinator, executive assistant, project assistant, and similar project-aligned roles. How does it increase hireability? By demonstrating functional knowledge in project management, MS Word, communication skills, and leadership—employers know you can contribute immediately. Is this useful for new professionals? Yes—it’s ideal for anyone looking to break into project support or business admin roles. What industries does it benefit? Construction, tech, education, government, finance—any sector using team structures and projects. Why are these skills in demand? Projects are everywhere, and organisations value those who bring structure, clear communication, and leadership initiative. Why should I act now? Hiring managers are prioritising project support skills. Secure your place in the shortlists with project management, team leader, communication skills, MS Word, and writing proficiency.