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Foundations of Herbalism Course – Overview Nature has always had a way of looking after us—quietly, patiently, and full of secrets. The Foundations of Herbalism Course brings together ancient plant knowledge with modern science in a format that's easy to follow and even easier to enjoy. You’ll explore how herbs support wellness, discover everyday plants with surprising uses, and gain a solid base in herbal understanding without needing a background in botany or medicine. Whether you're brewing your first herbal tea or just tired of guessing what half the bottles in health shops actually do, this course keeps things simple, structured, and surprisingly enjoyable. With no soil under the fingernails required, everything is delivered online at your pace. It’s time to trade confusion for clarity—and learn how to use herbs with confidence, curiosity, and a touch of good old common sense. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Herbal Medicine Module 02: Botany and Herbal Safety Module 03: Chemistry of Herbs Module 04: Preparation of Herbal Remedies Module 05: Herbal Hair and Skin Care Module 06: Herbalist Approach and Conventional Herbal Medicines Module 07: Herbs of Bible and China Module 08: Ayurvedic Medicine Module 09: Aromatherapy Module 10: Anxiety, Metabolism and Common Cold Learning Outcomes: Analyse botanical structures and identify herbs for medicinal use. Demonstrate knowledge of herbal safety and responsible usage. Understand the chemical composition of herbs for effective remedies. Apply diverse methods in the preparation of herbal healing concoctions. Implement herbal solutions for holistic hair and skin care practices. Compare herbalist approaches with conventional medicinal practices. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring herbalists seeking in-depth knowledge. Individuals with a keen interest in natural remedies. Health enthusiasts exploring alternative healing methods. Beauty and skincare enthusiasts eager to embrace herbal solutions. Those interested in the historical and cultural aspects of herbalism. Individuals pursuing a holistic approach to well-being. Aromatherapy enthusiasts seeking a comprehensive understanding. Anyone curious about herbal remedies for common health issues. Career path Herbalist Consultant Natural Health Store Advisor Botanical Product Researcher Ayurvedic Wellness Practitioner Aromatherapist Holistic Health Blogger Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Infections don’t clock in or out — and neither should your workplace safety plan. From flu outbreaks to more serious health threats, knowing how to manage infectious diseases at work is no longer just “a good idea”, it’s essential. This Workplace Infectious Disease Management Course is designed to give you a solid understanding of how diseases spread in working environments and how to reduce the risk before it causes real disruption. Whether you're based in an office, warehouse, or remote setup, this course offers clear steps to help create a safer space for everyone. You’ll learn how to spot signs early, how to build a disease response plan, and how to communicate safety protocols without causing panic. With up-to-date guidance tailored to modern workplaces, this course blends serious know-how with sensible strategies you can actually use. No jargon. No fluff. Just straight-talking knowledge for today’s health-conscious workforce. Whether you're managing a team or just want to protect yourself and others, you’ll leave with information worth having in your back pocket — especially when things go viral (and we don’t mean on social media). Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Infectious Diseases Module 02: Common Infectious Diseases in the Workplace Module 03: Epidemiology and Disease Control Module 04: Occupational Exposure and Risk Assessment Module 05: Infection Control Measures in the Workplace Module 06: Outbreak Management and Emergency Preparedness Module 07: Legal and Ethical Considerations Learning Outcomes: Identify and analyse common workplace infectious diseases for prevention strategies. Apply epidemiological principles to control and mitigate disease outbreaks. Conduct thorough occupational exposure assessments to assess potential risks. Implement infection control measures to create a safe workplace environment. Demonstrate proficiency in managing infectious disease outbreaks and emergencies. Navigate the legal and ethical landscape surrounding workplace infectious diseases. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals Human resources personnel Safety and compliance officers Facility managers Emergency response teams Government health officials Workplace health and safety advocates Public health researchers Career path Infection Control Officer Occupational Health Specialist Emergency Preparedness Coordinator Workplace Health Advisor Public Health Inspector Health and Safety Consultant Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

From vintage valves to digital dynamics, the world of voice equipment is a fascinating blend of art and science. The Voice Equipment Mastery Course dives deep into the essentials—microphones, mixers, preamps, interfaces, and everything in between. Whether you're setting up a home studio or managing audio for live broadcasts, this course gives you the technical know-how and clarity to handle voice equipment with confidence. Expect clear guidance, audio examples, and expert tips to help you make sense of signal flow, gain staging, and sound quality. Perfect for anyone interested in the audio side of content creation, radio, podcasting, or voiceover work, this course skips the fluff and goes straight to what matters. Learn how to choose the right gear, avoid common pitfalls, and understand what makes your voice sound sharp, clean, and professional. No gimmicks—just solid insights delivered with a touch of wit and a lot of clarity. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Voice Over Equipment Module 02: Microphones for Voice Over Module 03: Headphones and Monitoring Module 04: Audio Interfaces and Preamps Module 05: Acoustic Treatment and Studio Setup Module 06: Voice Over Software and Editing Tools Module 07: Equipment Maintenance and Troubleshooting Learning Outcomes: Analyse microphone specifications for optimal voice capture. Implement effective acoustic treatment for superior sound quality. Operate audio interfaces and preamps to enhance recording precision. Master voice-over software for seamless editing and production. Execute routine equipment maintenance to prolong lifespan. Troubleshoot common issues for uninterrupted recording sessions. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring voice-over artists Podcast enthusiasts Content creators Audio production hobbyists Radio presenters Narrators Online course instructors Individuals pursuing a career in audio production Career path Voice-over artist Podcast producer Audio content creator Radio show host Audiobook narrator Sound engineer Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Early childhood mental health is a crucial yet often overlooked area of child development. With growing awareness of the importance of emotional well-being, this course dives into the vital foundations that shape a child's mental health during their early years. It offers a structured approach to understanding the impact of early experiences on long-term mental health, providing learners with valuable insights into the psychological needs of young children. By covering key theories, strategies, and common issues faced by young minds, this course provides the necessary knowledge to identify and support mental health needs from the earliest stages. Throughout the course, you will gain a deeper understanding of how environmental, social, and familial factors influence a child’s mental and emotional growth. It is designed for anyone keen to improve their understanding of childhood mental health, whether in an educational, healthcare, or supportive role. The content is tailored to offer clear, insightful guidance on how to identify early warning signs and provide the best possible support for children’s emotional development. Whether you are a parent, teacher, or professional in any related field, this course gives you the tools to make a difference in shaping healthier, happier futures for young children. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Foundations of Early Childhood Mental Health Module 02: Common Mental Health Disorders in Early Childhood Module 03: Factors Influencing Early Childhood Mental Health Module 04: Assessing and Promoting Emotional Development Module 05: Supporting Positive Parent-Child Relationships Module 06: Early Intervention and Treatment Approaches Module 07: Creating Trauma-Informed Early Childhood Settings Module 08: Ethical and Professional Practices Module 09: Professional Development and Reflective Practice Learning Outcomes: Analyse factors influencing early childhood mental health for effective support. Demonstrate proficiency in assessing and promoting emotional development in young children. Foster positive parent-child relationships through evidence-based strategies. Implement ethical and professional practices in the context of early childhood mental health. Create trauma-informed early childhood settings to enhance emotional well-being. Apply early intervention and treatment approaches in diverse contexts. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Educators aspiring to enhance their understanding of early childhood mental health. Healthcare professionals seeking specialised knowledge in paediatric mental health. Individuals passionate about contributing to the emotional well-being of young children. Childcare providers aiming to create supportive and nurturing environments. Parents interested in gaining insights into fostering their child's emotional development. Counsellors looking to expand their expertise to include early childhood mental health. Social workers committed to promoting the mental well-being of young individuals. Anyone dedicated to making a positive impact on the early years of a child's life. Career path Child and Adolescent Mental Health Worker Early Years Educator Paediatric Counsellor Child Psychiatric Nurse Family Support Worker Early Intervention Specialist Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Workplace Fatigue Management Training Course Fatigue in the workplace is a serious issue that affects both productivity and safety. Whether you're managing a team or working individually, understanding how to combat workplace fatigue is crucial for maintaining focus and efficiency. The Workplace Fatigue Management Training Course provides essential insights into how fatigue impacts work performance and strategies for preventing its harmful effects. This course equips you with the knowledge needed to identify signs of fatigue, understand its causes, and take steps to mitigate its impact. By completing this training, you'll be able to implement effective fatigue management practices in your workplace. The course delves into understanding sleep cycles, the role of nutrition, and the importance of managing workloads and shifts. It also highlights how recognising fatigue early can prevent accidents and enhance overall job satisfaction. This course is ideal for anyone responsible for creating a healthier and more efficient working environment. After all, a well-rested workforce is a productive workforce—no one wants to see their team running on empty. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Fatigue Management Module 02: Understanding the Causes of Workplace Fatigue Module 03: Medical Reasons behind Fatigue Module 04: Managing Fatigue Module 05: Organisational Policies and Initiatives for Fatigue Management Module 06: Strategies for Healthy Sleep Habits Module 07: Strategies for Healthy Lifestyle Habits Module 08: Checklist for Assessing Fatigue Learning Outcomes: Identify chemical hazards and understand their toxicological implications. Implement effective chemical storage and handling practices in the workplace. Choose and use personal protective equipment (PPE) with precision. Apply engineering controls to enhance safety in diverse work settings. Demonstrate best practices for laboratory safety and operations. Safeguard against potential risks through a deep understanding of chemical process safety. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Laboratory Technicians Chemical Engineers Safety Officers Researchers Environmental Scientists Facility Managers Process Engineers Occupational Health Specialists Career path Chemical Safety Officer Laboratory Manager Process Engineer Environmental Health and Safety Specialist Research Scientist Occupational Health Advisor Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Fitness Instructor Training Course Overview Step into the exciting world of fitness with our Fitness Instructor Training Course. Designed for those passionate about helping others achieve their health goals, this course provides you with the foundational knowledge to guide individuals through various exercises and routines. Whether you're looking to enter the fitness industry or simply enhance your existing knowledge, this course ensures that you gain the necessary insights and techniques to offer safe and effective guidance. With a focus on flexibility, you'll explore key topics such as anatomy, exercise physiology, nutrition, and the different types of fitness training. All content is delivered online, allowing you to learn at your own pace, from anywhere. We break down complex topics into bite-sized, digestible lessons that ensure you not only learn but enjoy the process. Our aim is to help you build confidence in your fitness knowledge and give you the tools to potentially inspire others on their fitness journey. By the end of the course, you will have the knowledge required to assist others in achieving their fitness goals while keeping your own health journey at the forefront. Key Features of This Fitness Instructor course: CPD Accredited Fitness Instructor Training Course FREE PDF + Hardcopy certificate Fully online, interactive Fitness Instructor course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Introduction to Fitness Training Module 02: Anatomy and Physiology Module 03: Fundamentals of Exercise Programming Module 04: Nutrition Basics for Fitness Module 05: Coaching Skills and Communication Module 06: Professional Practice and Business Skills Module 07: Exercise Physiology and Kinesiology Module 08: Fitness Management, Tactical Strength and Conditioning Learning Outcomes Analyse human anatomy for targeted fitness programming. Develop effective exercise routines based on physiological principles. Apply nutritional knowledge to enhance client well-being. Master communication strategies for successful coaching. Establish and manage a thriving fitness practice. Implement tactical strength and conditioning techniques for optimal results. Accreditation All of our courses are fully accredited, including this Fitness Instructor Training Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Fitness Instructor . Certification Once you've successfully completed your Fitness Instructor Training Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Fitness Instructor Training Course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Fitness Instructor Training Course can be taken by anyone who wants to understand more about the topic. With the aid of this Fitness Instructor Training course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Fitness Instructor Training Course is ideal for: Fitness enthusiasts seeking a career change. Individuals passionate about health and wellness. Those aspiring to become certified fitness instructors. Professionals looking to upskill in the fitness industry. Requirements Learners do not require any prior qualifications to enrol on this Fitness Instructor Training Course. You just need to have an interest in Fitness Instructor Training Course. Career path After completing this Fitness Instructor Training Course you will have a variety of careers to choose from. The following job sectors of Fitness Instructor Training Course are: Fitness Instructor - £18K to 30K/year. Personal Trainer - £20K to 35K/year. Gym Manager - £22K to 40K/year. Strength and Conditioning Coach - £25K to 45K/year. Nutrition Advisor - £20K to 35K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Discover how to rethink your plate and redefine your routine with our Ketogenic Diet and Wellness Course. Whether you’re curious about carb-conscious living or simply seeking a smarter way to support your well-being, this course breaks down the essentials of keto in a way that’s easy to digest—pun fully intended. From understanding macronutrient ratios to learning how ketosis plays a role in metabolic balance, you'll gain solid insights that cut through the fluff and fad. This isn’t another cookie-cutter nutrition course. It's built for learners who appreciate clarity, prefer facts over fads, and like their education served without a side of jargon. You’ll explore how the ketogenic approach interacts with energy levels, lifestyle choices, and long-term wellness—without ever needing to step away from your screen. If you’re ready to learn what actually matters when it comes to low-carb living, you’re in the right place. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to the Keto Diet Module 02: Macronutrients (Part-1) Module 03: Micronutrients (Part-2) Module 04: The Importance of Fats Module 05: Intermittent Fasting Module 06: Varieties of Ketogenic Diets Module 07: Putting It All Together - Meal Planning During Ketogenic Diet Module 08: The Ketogenic Diet for Specific Conditions Learning Outcomes: Master the fundamentals of the ketogenic diet. Understand the significance of macronutrients and micronutrients. Explore the crucial role of fats in your diet. Implement intermittent fasting strategies. Navigate various ketogenic diet variations. Create personalised meal plans for specific conditions. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Health enthusiasts looking to improve their well-being. Individuals eager to understand the science behind nutrition. Anyone interested in adopting the ketogenic diet for health reasons. Those seeking a holistic approach to their dietary choices. Nutrition enthusiasts aiming to enhance their knowledge. Individuals wanting to explore dietary alternatives. Health-conscious people keen on meal planning. Those curious about the ketogenic diet's potential benefits. Career path Nutritionist Health Coach Dietitian Wellness Consultant Fitness Trainer Clinical Researcher Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Modernist literature stands as a fascinating and revolutionary movement, changing the landscape of written expression. Through experimentation with narrative structures, language, and themes, it marked a departure from traditional forms. Writers such as James Joyce, Virginia Woolf, and T.S. Eliot broke away from the conventions of their time to delve into the complexities of human consciousness, disillusionment, and the rapidly changing world. In this course, you'll explore how these authors used literary innovation to reflect the fractured nature of modern life and the profound shifts in culture, politics, and society. As you journey through the texts, you'll uncover the ways in which Modernist writers sought to portray the inner workings of the human mind, often blurring the line between reality and perception. By analysing key works, you'll gain an appreciation for the subtle ways Modernist writers challenged societal norms and experimented with form. From stream-of-consciousness techniques to fragmented storytelling, this course offers a deep dive into how these literary giants reshaped storytelling for future generations. Whether you’re a fan of classic literature or new to the genre, this course will offer a fresh perspective on Modernism’s lasting impact. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Modernism Module 02: Stream of Consciousness Narrative Module 03: Fragmentation and Multiple Perspectives Module 04: The Wasteland and the Post-War World Module 05: The Harlem Renaissance Module 06: Modernist Women Writers Module 07: Existentialism and Modernist Poetry Module 08: Postcolonial Perspectives Learning Outcomes: Introduction to Modernism: Analyze key features of modernist literature. Stream of Consciousness Narrative: Identify and interpret stream of consciousness in literary works. Fragmentation and Multiple Perspectives: Examine the impact of fragmentation on narrative structure. The Wasteland and the Post-War World: Analyze T.S. Eliot's "The Waste Land" and its post-war context. The Harlem Renaissance: Evaluate the cultural significance of the Harlem Renaissance. Modernist Women Writers: Explore contributions of women writers during the modernist era. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Literature enthusiasts seeking in-depth modernist literary understanding. Students with an interest in 20th-century literary movements. Scholars and researchers exploring modernist literature. Individuals pursuing a broader understanding of cultural shifts. Anyone fascinated by diverse perspectives in literature. Career path Academic Researcher in Modernist Literature Museum Curator with Focus on 20th Century Literature Literary Critic and Reviewer Cultural Heritage Consultant Editorial Positions in Publishing Industry Archivist Specializing in 20th Century Literary Manuscripts Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

In today’s customer-focused world, the ability to handle complaints effectively is a crucial skill for anyone in customer care. The "Complaints Handling for Customer Care Course" is designed to help you master the art of managing customer concerns with confidence, turning potential issues into opportunities for improvement. Whether you're working in retail, hospitality, or any other service-based industry, knowing how to navigate a complaint professionally can make all the difference in maintaining customer loyalty and enhancing the reputation of your business. This course is ideal for those who want to develop a calm, collected approach to complaint management. You’ll learn how to listen actively, respond appropriately, and find solutions that satisfy both the customer and the business. No longer will complaints seem like a daunting task – with the skills gained from this course, you’ll be equipped to deal with even the most difficult situations, improving customer satisfaction and contributing to long-term business success. Join today and gain the skills to transform customer feedback into a tool for growth and success in any customer-facing role. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Complaints & Customer Value Module 02: Building Rapport & Trust Module 03: Effective Communication Module 04: Handling Various Customer Types Module 05: Customer-Centric Complaint Resolution Module 06: Proactive Complaint Prevention and Service Recovery Module 07: Advanced Technology and Tools in Customer Care Learning Outcomes: Master complaint resolution for enhanced customer satisfaction. Develop effective communication strategies for diverse customer interactions. Implement proactive measures to prevent and address complaints. Build lasting rapport and trust with customers for enduring relationships. Navigate various customer types with confidence and empathy. Utilise advanced technology and tools for efficient customer care. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals Sales and support representatives Retail and hospitality staff Call centre agents Frontline staff in any industry Individuals seeking a customer-focused career change Entrepreneurs and small business owners Anyone aiming to excel in customer care roles Career path Customer Service Representative Complaints Handler Call Centre Agent Retail Associate Client Support Specialist Frontline Customer Care Professional Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Struggling doesn’t mean failing. For many, learning difficulties aren’t about lack of intelligence—they’re about needing the right support. This course is designed to guide learners through the core knowledge of common learning difficulties such as dyslexia, ADHD, autism, and more. You'll gain a strong understanding of how these challenges affect individuals in different settings and what strategies can be used to offer better support, especially in education and care roles. Everything is delivered online, making it flexible and accessible, without needing to attend in person. Whether you're working with children, supporting adults, or just want to understand more about learning difficulties, this course offers valuable insights that can make a difference. From understanding early signs to offering supportive approaches in communication, routine, and behaviour, you’ll walk away knowing how to handle real situations with more confidence. It’s about learning how to support—clearly, thoughtfully, and in a way that makes sense. If you're someone who wants to be helpful without making a song and dance about it, this course is a great step forward. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Learning Disability Module 02 : Different Types of Learning Disability Module 03 : The Journey to Diagnosis Module 04 : Impacts of SLD on Individuals and Society Module 05 : Learning Difficulties and Dyslexia Module 06 : Person Centred Care and Support Module 07 : Future Perspectives on SLD Learning Outcomes: Identify and comprehend various learning difficulties. Understand the journey to diagnosis and its importance. Analyze the societal impacts of specific learning disabilities. Recognize the connection between learning difficulties and dyslexia. Implement person-centered care and support strategies. Explore the evolving landscape of learning difficulties. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Educators Healthcare professionals Psychologists Social workers Parents and caregivers Anyone interested in supporting individuals with learning difficulties Career path Special Education Teacher Educational Psychologist Speech and Language Therapist Social Worker Learning Support Assistant Inclusion Coordinator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.