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In today’s fast-paced business environment, the role of a Telesales Executive has become more crucial than ever. With a focus on driving sales through phone conversations, this course is designed to equip you with the core knowledge and skills needed to succeed in the telesales industry. From mastering effective communication techniques to understanding the key principles of customer persuasion, this course covers everything you need to know to start excelling in telesales. Throughout the course, you’ll learn the strategies that top telesales professionals use to build rapport, overcome objections, and close deals. You’ll also explore how to handle difficult conversations with ease and use your voice as a powerful tool to influence potential clients. Whether you’re new to telesales or looking to enhance your existing skills, this course offers valuable insights and strategies that will help you drive results, increase customer engagement, and boost your sales performance. Prepare yourself for a rewarding career in telesales with the knowledge and confidence to succeed. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Telesales Module 02: Prospecting and Lead Generation Module 03: Sales Techniques and Strategies Module 04: Call Preparation Module 05: Call Response Module 06: Staging the Call Module 07: Dealing with Difficult Situations Module 08: Closing the Call Module 09: Telephone Etiquette Module 10: Sales Metrics and Performance Management Learning Outcomes Enhance your telesales skills and techniques. Master prospecting and lead generation strategies. Develop effective call preparation and response strategies. Successfully navigate and overcome challenging situations. Perfect the art of closing sales calls. Understand the importance of telephone etiquette and sales performance metrics. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Sales professionals aiming to sharpen their telesales skills. Individuals looking to enter the telesales industry. Customer service representatives seeking to transition into telesales. Small business owners interested in improving their sales abilities. Graduates seeking a career in sales. Anyone eager to boost their sales performance and career prospects. Career path Telesales Executive Inside Sales Representative Business Development Executive Sales Coordinator Account Executive Customer Relationship Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Mastering English communication opens doors in both professional and social settings. This ESOL: 8 in 1 Premium Bundle offers a well-rounded approach, covering English grammar, literature, and practical communication skills including negotiation, public speaking, and telephone etiquette. It also includes TEFL, ideal for those considering teaching English as a foreign language. Designed to help learners at various stages improve fluency and confidence, this course bundle supports better interaction in diverse environments. Whether you’re aiming to teach, negotiate deals, or simply communicate more effectively, it provides structured online lessons to polish your language skills. Learning Outcomes Develop strong foundations in English grammar and usage. Gain knowledge of English literature for cultural understanding. Improve communication and public speaking techniques. Learn effective negotiation skills for professional settings. Understand telephone etiquette for clear and polite conversations. Study teaching methods for English as a foreign language. Who is this Course For ESOL learners improving English proficiency for work or study. Aspiring TEFL teachers preparing to instruct non-native speakers. Business professionals sharpening negotiation and communication skills. Customer service staff handling telephone and face-to-face calls. Students seeking deeper knowledge of English grammar and literature. Public speakers wanting to improve delivery and confidence. Career changers needing enhanced English language competence. Educators developing teaching techniques for diverse classrooms. Career Path ESOL Teacher – £23,000 to £32,000 per year TEFL Instructor – £22,000 to £30,000 per year Customer Service Advisor – £20,000 to £28,000 per year Public Relations Officer – £25,000 to £35,000 per year Business Negotiator – £27,000 to £38,000 per year English Language Tutor – £22,000 to £30,000 per year

Level 2 QLS Endorsed Diploma | 100 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

The Sales Coaching and Training gives sales managers the skills and framework they need to coach sales teams to success, helping them develop mutually beneficial, long-lasting customer relationships. You'll learn how to use collaborative techniques to hold coaching conversations and develop a culture that supports high-performing sales teams. You'll learn a Developmental Sales Coaching Framework to effectively open a coaching dialogue, probe for perceptions and needs, uncover obstacles, create a solution, and close. The course covers building and managing sales teams, basic forecasting and budgeting, setting targets, designing Key Performance Areas for success, compensation designs, managing poor performance, coaching, motivating sales professionals, enabling tools for efficiencies and productivity ramp, drafting and optimizing sales processes, and much more. In addition, the course can be adapted for professional selling skills, consultative and solution selling. Who is this course for? Sales Coaching and Training is suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Sales Coaching and Training is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Coaching Salespeople Getting Started 00:05:00 What Is a Coach? 00:20:00 Coaching 00:20:00 Process 00:15:00 Inspiring 00:20:00 Authentic Leadership 00:20:00 Best Practices 00:15:00 Competition 00:20:00 Data 00:20:00 Maintenance Strategies 00:20:00 Avoid Common Mistakes 00:15:00 Wrapping Up 00:05:00 Sales Module One: Getting Started 00:05:00 Module Two: Effective Traits 00:20:00 Module Three: Know Clients 00:30:00 Module Four: Product 00:30:00 Module Five: Leads 00:20:00 Module Six: Authority 00:30:00 Module Seven: Build Trust 00:20:00 Module Eight: Relationships 00:30:00 Module Nine: Communication 00:30:00 Module Ten: Self-Motivation 00:20:00 Module Eleven: Goals 00:20:00 Module Twelve: Wrapping Up 00:05:00 Sales Training Getting Started 00:05:00 In-Person Sales 00:15:00 Examples of In-Person Sales 00:25:00 Sales Funnel 00:20:00 Prepare 00:25:00 Presentation 00:20:00 Engage 00:20:00 Commitment 00:20:00 Sale 00:20:00 Loyalty 00:25:00 Expand 00:15:00 Wrapping Up 00:10:00 Psychology of Sales How to Make More Money Through Sales Psychology 00:08:00 Why Sales Could be the Most Profitable Skill in the World 00:04:00 How to Reduce the Number of Times You Hear the Word 'No' 00:08:00 One of the Most Powerful Weapons in the Professional Sales Person's Arsenal 00:06:00 The Secret of Why 'Always Be Closing' Works 00:07:00 How to Use the Powerful and Subtle Technique of 'Assuming the Sale' 00:12:00 The Most Powerful Negotiating Tool Ever 00:07:00 How to Never Overcome an Objection Again 00:07:00 A Little Known Sales Secret Used by Only the Top 1% of Sales People 00:07:00 Sales Success Secrets How to Succeed Without Relying On 'Techniques' 00:06:00 How the Psychology of Sales SAVES You Money in Your Everyday Life 00:06:00 How to Make Prospects Like You 00:09:00 How to Be Persistent Without Irritating the Prospect 00:11:00 How to Avoid EVER Being Annoying! 00:08:00 The Most Important Idea in Sales 00:10:00 How to Create a Powerful Self Image in the Eyes of the Prospect 00:08:00 The True Power of Psychology in Sales 00:03:00 A Summary of These Powerful Techniques and Ideas 00:08:00 Mock Exam Mock Exam- Sales Coaching and Training 00:30:00 Final Exam Final Exam- Sales Coaching and Training 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Build a strong foundation in ethical hacking with this course. In this course, you will start from scratch, from setting up your hacking lab environment to implementing advanced Wi-Fi attacks. Moreover, you will learn how to perform Man in the Middle attacks after gaining access to a Wi-Fi network and protect your connected devices from these kinds of attacks.

Data privacy isn’t optional—it’s a legal and ethical necessity. This GDPR Training Course bundle provides a clear, structured understanding of the General Data Protection Regulation (GDPR), covering its core principles, lawful bases, rights of individuals, and responsibilities for organisations. Whether you’re handling customer data, managing internal records, or overseeing workplace policies, this course offers a concise yet thorough foundation to keep your operations in line with the latest data protection requirements. The bundle also includes modules on Document Control and Workplace Confidentiality—key areas often overlooked in data protection conversations. These additional courses give learners the knowledge to manage sensitive information responsibly, maintain integrity across workflows, and reduce risk through informed decisions. Designed for professionals across a wide range of industries, this flexible, fully online training package helps ensure your workplace aligns with GDPR standards while fostering a secure information culture. These comprehensive courses are available in this GDPR Training Course - CPD Accredited 3 Courses Bundle Course 01: GDPR Training Course Course 02: Document Control Course 03: Workplace Confidentiality ** Special Offer: Free PDF and Hard Copy Certificates** Key Benefits Get instant PDF and Hard Copy certificate Fully online courses Self-paced learning and laptop, tablet, and smartphone-friendly 24/7 Learning Assistance Course Curriculum: GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Ethical and Social Issues and Data Protection, Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing each GDPR Training Course - CPD Accredited 3 Courses Bundle bundle course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this GDPR Training Course - CPD Accredited 3 Courses Bundle course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 30 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The GDPR Training Course - CPD Accredited 3 Courses Bundle training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our GDPR Training Course - CPD Accredited 3 Courses Bundle training.

Getting things done doesn’t mean doing it all yourself. The Delegation Skills Training Course Mini Bundle helps you hand things over properly with courses in Team Leader, Problem Solving, Project Management, Communication Skills, and Telephone Etiquette. It’s built for those who’ve ever said, “I’ll just do it myself” one too many times. From giving clear instructions to managing timelines and phone conversations without a sigh, this bundle provides the structure needed to delegate without the drama. Learning Outcomes: Learn Team Leader duties to manage people and daily goals. Tackle tasks using calm and logical Problem Solving methods. Understand basic principles of Project Management planning. Build confidence in structured Communication Skills. Communicate effectively using clear Telephone Etiquette. Coordinate group responsibilities for better team outcomes. Who is this Course For: New managers with growing task lists and teams. Staff preparing for Team Leader responsibilities. Professionals learning Project Management basics. Those improving how they handle workplace problems. Call handlers brushing up Telephone Etiquette skills. Learners improving delegation through clear communication. People passing work to others without losing sleep. Anyone handling multiple tasks with team involvement. Career Path: Team Leader – £28,000 average UK salary Project Coordinator – £30,000 average UK salary Office Manager – £31,500 average UK salary Customer Service Supervisor – £27,000 average UK salary Operations Support Officer – £29,000 average UK salary Communication Assistant – £26,000 average UK salary

Overview This Develop Amazing Social Skills & Connect With People will unlock your full potential and will show you how to excel in a career in Develop Amazing Social Skills & Connect With People. So upskill now and reach your full potential. Everything you need to get started in Develop Amazing Social Skills & Connect With People is available in this course. Learning and progressing are the hallmarks of personal development. This Develop Amazing Social Skills & Connect With People will quickly teach you the must-have skills needed to start in the relevant industry. In This Develop Amazing Social Skills & Connect With People Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Develop Amazing Social Skills & Connect With People skills to help you advance your career. Acquire a comprehensive understanding of various Develop Amazing Social Skills & Connect With People topics and tips from industry experts. Learn in-demand Develop Amazing Social Skills & Connect With People skills that are in high demand among UK employers, which will help you to kickstart your career. This Develop Amazing Social Skills & Connect With People covers everything you must know to stand against the tough competition in the Develop Amazing Social Skills & Connect With People field.  The future is truly yours to seize with this Develop Amazing Social Skills & Connect With People. Enrol today and complete the course to achieve a Develop Amazing Social Skills & Connect With People certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Develop Amazing Social Skills & Connect With People can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Develop Amazing Social Skills & Connect With People, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Develop Amazing Social Skills & Connect With People, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Develop Amazing Social Skills & Connect With People is suitable for anyone aspiring to start a career in Develop Amazing Social Skills & Connect With People; even if you are new to this and have no prior knowledge on Develop Amazing Social Skills & Connect With People, this course is going to be very easy for you to understand.  And if you are already working in the Develop Amazing Social Skills & Connect With People field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Develop Amazing Social Skills & Connect With People is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Develop Amazing Social Skills & Connect With People has no prerequisite.  You don't need any educational qualification or experience to enrol in the Develop Amazing Social Skills & Connect With People. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Develop Amazing Social Skills & Connect With People. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Introduction Welcome 00:02:00 Start & Have Powerful First Interactions 3 Best Ways To Always Start A Conversation 00:06:00 What To Say In Social Interactions 00:11:00 Never Run Out Of Things To Say Again! 00:06:00 Winning Mindset For Social Success 00:05:00 Join Group Conversations 00:04:00 Develop Rapport & Connection Fast Connect With People Fast 00:04:00 Make People Like You 00:06:00 Attractive Social Energy 00:08:00 Destroy Your Social Fears Fear Of Approaching People 00:10:00 Fear Of Rejection 00:07:00 Fear Of What People Think Of You 00:07:00 Unleash Your Social Confidence Become Confident in Social Interactions 00:05:00 Become Socially Relaxed & Anxiety Free 00:04:00 Stop Being Shy Socially 00:04:00 Love Yourself 00:02:00 Stop Approval Seeking Behavior 00:04:00 Master The End Of The Interaction Leave A Conversation Politely 00:03:00 Last Impression 00:03:00 Body Language For Social Success Eye Contact 00:07:00 Smiling 00:05:00 Positive & Confident Body Language 00:05:00 Voice 00:03:00 Skills For Social Success Visualization Exercise 00:03:00 Talkative Mood 00:03:00 Your environment 00:05:00

Develop indispensable workplace skills with the Conflict Resolution Training Mini Bundle. Perfect for aspiring HR professionals, team leaders, and communication specialists, this bundle focuses on HR, Communication Skills, Mindfulness, Team Leader, and Telephone Etiquette—all essential to managing conflict and fostering productive teams. Employers value candidates who can navigate difficult conversations and lead with empathy. This bundle sets you apart by delivering exactly that. Description Conflict resolution is key in today’s fast-paced work environments. The Conflict Resolution Training Mini Bundle equips you with vital skills in HR, Communication Skills, Mindfulness, Team Leader abilities, and professional Telephone Etiquette. Strong Communication Skills and Telephone Etiquette help you defuse conflicts and engage effectively. Mastering HR principles and Team Leader qualities ensures you manage teams with confidence. Incorporating Mindfulness provides emotional intelligence crucial for sustained workplace harmony. This bundle is designed to enhance your professional profile and increase your employability in management, HR, customer service, and leadership roles. FAQ Who should take this bundle? Ideal for professionals in HR, management, customer service, and anyone wanting to improve Communication Skills, Mindfulness, Team Leader, HR, and Telephone Etiquette abilities. Will this training improve my leadership skills? Yes. Developing HR, Communication Skills, Mindfulness, Team Leader, and Telephone Etiquette competencies equips you for effective leadership and conflict management. Is this a limited-time opportunity? Yes. Don’t miss your chance to gain expertise in HR, Communication Skills, Mindfulness, Team Leader, and Telephone Etiquette in one comprehensive bundle.

Being a line manager means wearing more hats than a coat rack—sometimes within the same day. This supportive bundle includes line management, communication skills, supply chain management, employment law, and online meeting handling. Because whether it’s a chat with HR or a video call with suppliers, how you communicate matters. The content strikes a balance between structure and ease—helping you lead teams, manage conversations (the good, the awkward, and the online), and work within essential legal and operational frameworks. It's tidy, to the point, and made for those who are often short on time but big on responsibility. Learning Outcomes: Understand how to manage meetings and virtual team settings. Gain insight into basic employment law responsibilities. Improve communication for better team and stakeholder rapport. Explore structured line management and task delegation skills. Learn how supply chain processes affect team efficiency. Strengthen your confidence in people-facing leadership tasks. Who is this Course For: Line managers handling remote or hybrid team structures. Supervisors involved in legal or HR-related discussions. Professionals improving communication across departments. Managers dealing with team coordination and expectations. Office leaders running online meetings and video calls. Staff preparing for their first managerial role. Team leads needing broader people-related training. Coordinators working across supply and operations roles. Career Path: Line Manager – Average Salary: £37,000 Online Meeting Facilitator – Average Salary: £30,000 Communications Officer – Average Salary: £33,000 HR Support Specialist – Average Salary: £31,000 Supply Chain Coordinator – Average Salary: £36,000 Team Supervisor – Average Salary: £32,000