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Ice Ice Baby - a set of three science experiments for children aged 5-11 based around this exciting theme. Brought to you by Carrie Ann Booth, science teacher and edu-tainer! Instructional videos for each experiment and a worksheet alongside with step-by-step, clear instructions. Plus ideas to take it further. It’s like having me in your own kitchen!

Pop-tastic Potions - a set of three science experiments for children aged 5-11 based around this exciting theme. Brought to you by Carrie Ann Booth, science teacher and edu-tainer! Instructional videos for each experiment and a worksheet alongside with step-by-step, clear instructions. Plus ideas to take it further. It’s like having me in your own kitchen!

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

“Master Google Workspace with our all-encompassing course covering every application. Boost your productivity and creativity in personal and professional spheres. Enroll now!”

Master the art of video editing with Canva in our comprehensive online course. Unleash your creativity and produce captivating videos effortlessly.

Embark on a journey to excellence in care with our Care Certificate Training course. Master vital care standards, from understanding your role and personal development to safeguarding and infection control. Essential for healthcare professionals committed to quality care.

The opportunities in the Animal Care industry are burgeoning like never before. As people increasingly treat their pets as family members, the demand for skilled professionals in Animal Care is skyrocketing. The "Animal Care and First Aid Training" course equips you with the vital skills needed in this rewarding sector. Whether you're an aspiring vet nurse, a pet owner who wants to provide the best Animal Care, or someone eyeing a career in animal welfare organisations, this comprehensive course is your gateway. Unfold an in-depth Animal Care curriculum, from mastering the fundamentals of Animal Health to the precise care of ornamental fish and reptiles. Learn about nutrition science, understand the unique characteristics of dogs, cats, and horses, and become proficient in first aid tailored for our animal companions. Immerse yourself in the enriching world of Animal Care and gain a comprehensive knowledge that stands out. Secure your place in the dynamic Animal Care industry and make a tangible difference today! Learning Outcomes: After completing the Animal Care and First Aid Training course, you will be able to: Acquire a foundational understanding of animal well-being, emphasising the principles of Animal Care and welfare. Develop proficiency in key Animal Care health fundamentals and identify signs of common ailments. Master hygiene practices crucial to maintaining optimal cleanliness in Animal Care environments. Gain hands-on knowledge in administering first aid, ensuring prompt responses in Animal Care emergencies. Understand the nuanced nutrition science, elevating your Animal Care dietary needs expertise. Enhance your familiarity with diverse animal species, from dogs to reptiles, enriching your Animal Care repertoire. "Animal Care" is more than a passion; it's a responsibility. This Animal Care and First Aid (UK) course equips you with the foundational knowledge and practices essential for ensuring the welfare of your cherished companions. Grasp the importance of animal health, hygiene, and first-aid, cornerstones for effective and compassionate "Animal Care". Delving beyond the basics, the Animal Care course offers specialised modules ranging from dogs and cats to horses, birds, and even ornamental fish and reptiles. Each segment is meticulously curated to provide an in-depth understanding of different species, ensuring that every "Animal Care" enthusiast is well-prepared to cater to the unique needs of various animals. This course is a beacon for those dedicated to elevating standards in "Animal Care" Enroll today to become an "Animal Care" expert. Gain essential skills, including first aid, and make a difference in the lives of animals. Join us now! Quality Licence Scheme Endorsed Certificate of Achievement: Upon successful completion of the course, you will be eligible to order an original hardcopy certificate of achievement. This prestigious certificate, endorsed by the Quality Licence Scheme, will be titled 'Certificate in Animal Care and First Aid at QLS Level 3'. Your certificate will be delivered directly to your home. The pricing scheme for the certificate is as follows: £79 GBP for addresses within the UK. Please note that delivery within the UK is free of charge. Please Note: NextGen Learning is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. CPD 120 CPD hours / points Accredited by CPD Quality Standards Lesson 01: Animal Care and Welfare: Introduction to Animal Well-being 14:43 1: Introduction to the Care and Animal Welfare of All Species Preview 14:43 Lesson 02: Animal Health Fundamental 13:26 2: Basic Animal Health Preview 13:26 Lesson 03: Maintaining Cleanliness: Hygiene Practices 13:46 3: Hygiene 13:46 Lesson 04: First Aid for Our Furry Friends 13:24 4: First Aid for Animals 13:24 Lesson 05: Nourishing Animals: The Science of Nutrition 12:46 5: Nutrition 12:46 Lesson 06: Understanding Dogs & Puppies 14:37 6: Getting to Know the Dogs & Puppies 14:37 Lesson 07: Understanding Kittens and Cats 19:11 7: Getting to Know the Kittens and Cats 19:11 Lesson 08: Studying Horses 13:06 8: Learning about Horses 13:06 Lesson 09: Studying Birds 13:02 9: Learning about Birds 13:02 Lesson 10: In-depth Knowledge of Rabbits & Guinea-Pigs 10:27 10: Specific Information on Rabbits & Guinea-Pigs 10:27 Lesson 11: Detailed Information on Ornamental Fish 10:27 11: Specific Information on Ornamental Fish 10:27 Lesson 12: Specific Details about Reptiles 13:14 12: Specific Information on Reptiles 13:14 Order Your CPD Quality Standard Certificate (Optional) 01:00 13: CPD Quality Standard Certificate 01:00 PDF Order Your QLS Endorsed Certificate (Optional) 01:00 14: QLS Endorsed Certificate (Optional) 01:00 PDF Who is this course for? The target audience for the Animal Care and First Aid Training course is: Individuals are passionate about Animal Care and welfare. Pet owners seeking to enhance their knowledge and skills in Animal Care. Aspiring veterinarians and animal healthcare professionals. Animal shelter volunteers and workers. Anyone interested in gaining proficiency in Animal Care first aid. Those looking to specialise in caring for specific animals like dogs, cats, horses, and more in Animal Care. Requirements You can delightfully enrol in this Animal Care and First Aid Training course without formal requirements. Study for the Animal care course using any internet-connected device, such as a computer, laptop, tablet, or mobile device. Career path Our Animal Care and First Aid (UK) course will prepare you for a range of careers, including: Animal Care Assistant Veterinary Nurse Animal Welfare Officer Animal Carer Animal Keeper Zoo Keeper Pet Groomer Trainee Animal Technician Senior Animal Techincian Animal Vet Animal Management Lecturer Animal Trainer Veterinarian Certificates CPD Quality Standard Certificate Digital certificate - £4.99 Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99

This is the course of a blend of age-old traditional wisdom and modern scientific knowledge: your own path into something greener and more natural, for healthy and better living.

Elevate your administrative prowess with our Administrative Assistant course. Learn to manage daily routines, communication, records, and office technology effectively. Become the organizational backbone in any professional setting with top-tier relationship and conflict management skills.

Explore the laws of the universe with this Cambridge self-paced course from Spark Generation! You will have the flexibility to learn when and where you want, as the course is one click away.