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Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Give your loved ones the finest care you can and improve your health & care abilities so you can care for everyone around you. This End-of-Life Care and Planning training will enable you to handle all health & care responsibilities with confidence. This course will teach you the fundamentals of the health & care worker and develop your health & care skills, such as adopting a person-centred approach, support for family and those who matter to the person, and decision making, as well as key components of NISAT core holistic assessment, communication between the home and the general practitioner (GP), bereavement care, and more. The course aims to develop yourself as a person, ensuring you have the proper health & care skills to be an knowledgeable health & care worker to those you care for. On top of learning useful health & care tactics, you will also learn how to care for yourself. So, don't delay any longer and seize this once-in-a-lifetime opportunity! Make your health and care learning experience as simple as possible. Learning Objectives List the essential factors needed to maintain health and safety in end-of-life care. The variables to examine when identifying those who are at high risk. How to conduct CPR. Explain how to communicate successfully in a nutshell. Learn to develop patience and understanding and ensure your patient gets proper diagnoses. Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. Course Curriculum Module 1: Introduction to Palliative & End-of-life Care: this module will introduce you to policy context, understanding palliative and end of life care within the context of nursing and residential care homes, adopting a person-centred approach, support for family and those that matter to the person, availability of services Module 2: Identification of the Stage of Illness: This module will teach you the best practices, decision making and more. Module 3: Palliative Care Holistic Assessment: This module will focus on the key components of the NISAT core holistic assessment, key milestones when holistic assessment should be undertaken, preparing for the holistic assessment in the home, and following the holistic assessment. Module 4: Advance Care Planning: This module will teach you about communication with the home communication between the home and the general practitioner (gp), referral to the multidisciplinary team, referral to specialist palliative care services, and communication across care boundaries. Module 5: Care at the End of Life: This module consists of diagnosing dying - signs and symptoms of someone approaching death. Module 6: Care about Death: This module deals with bereavement care, pre-bereavement care, post-bereavement care. Module 7: Further Support, Training and Development: This module deals with support for staff, education and training, organisations and websites. Module 8: Legal Issues: This module deals with the challenges at the end of life, a focus on individualised care, and talking about death, mental capacity act, emergency situations and more. Module 9: Glossary of Terms: This module talks about advance care planning, advance decisions to refuse treatment (adrt), advance statements and relevant terms for health & care. Module 10: Appendices: This module deals with end of life care operational system, and elcos (end of life care operational system): triggers for action Assessment Process Your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the End of Life Care and Planning course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals with interest in health & care, regardless of their skill level A beginner health & care worker looking to learn the fundamental principles and techniques of health & care An experienced health & care worker looking to improve their skills and learn new techniques Those who are interested in developing their health & care skills Anyone with a passion for health & care in real-world, day-to-day tasks Requirements You will not need any prior background or expertise to enrol in this course. Career path Healthcare Assistant Support Worker Health & Care Professionals Senior Care Worker Emergency Care Assistant Psychological Wellbeing Practitioner Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Are you ready to make a profound impact in the world of mental health? Do you aspire to be a beacon of hope for those navigating the complexities of mental wellness? Welcome to our Mental Health and Psychiatric Training Course - where knowledge meets compassion, and your journey to becoming a mental health expert begins. Don't wait to make a difference. Enrol in our Mental Health and Psychiatric Training Course today and take the first step towards a fulfilling career in mental health. Together, we can create a brighter, healthier future for all. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Why Choose Our Course? By choosing our Mental Health and Psychiatric Trainingcourse is a smart investment in your professional future. Our Mental Health and Psychiatric Training courseis designed by industry professionals to stay ahead of trends, offering the most current and relevant content. This Mental Health and Psychiatric Training course provides you with the tools and knowledge needed to excel in today's competitive landscape. With flexible learning options and a commitment to your success, our Mental Health and Psychiatric Training course is the key to unlocking your potential and advancing your professional journey. Course Curriculum: Module: 01 Introduction to Mental Health Module: 02 Social Attitudes to Mental Illness Module: 03 Mental Health Legislation and Services Module: 04 Stress and Anxiety Disorders Module: 05 Mood Disorders Module: 06 Personality Disorders Module: 07 Schizophrenia Module: 08 Childhood and Adolescent Psychiatric Disorders Module: 09 Eating and Sleeping Disorders Module: 10 Self-Harm and Suicide Module: 11 Medication and Therapy Module: 12 Mental Health in the Workplace Learning Outcomes: Understand foundational concepts in mental health and psychiatric training. Recognise societal perspectives on mental illness and stigma. Comprehend mental health legislation and available services. Identify symptoms and management of stress and anxiety disorders. Understand the characteristics and treatment of mood disorders. Recognise and differentiate various personality disorders. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals interested in mental health awareness. Healthcare workers seeking mental health knowledge. Students studying psychology or psychiatry. Social workers needing mental health training. Educators supporting students' mental well-being. Career path Mental Health Support Worker Psychiatric Nurse Clinical Psychologist Counsellor Social Worker Occupational Therapist Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to delve into the intricate world of mental health and substance use disorders? Introducing our comprehensive "Weight Loss Management Course," designed to equip you with the knowledge and skills needed to navigate the complexities of dual diagnosis. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this course, learners explore mental health and how it affects people. They learn about the brain and how it works, understanding the connection between brain function and mental health. There's a focus on drugs and their impact on mental health, including how different substances affect the brain and behavior. Learners also delve into various models of care for people with dual diagnosis, understanding different approaches to treatment. They explore ethical issues related to mental health and the laws that protect individuals. Harm minimization strategies and the importance of overall health are emphasized. Learners also gain skills in assessing individuals with dual diagnosis and learn about psychological interventions and treatment options available. Finally, they examine current practices and policies in the field, recognizing the challenges and opportunities in addressing dual diagnosis in today's world. Course Curriculum Module 01: Mental Health An Introduction Module 02: Brain Works - Neurophysiology Module 03: Drugs and Their Effects Module 04: Models of Care and Dual Diagnosis Module 05: Ethical Issues and Mental Health Act Module 06: Harm Minimisation and Optical Health Module 07: The Assessment Process in Dual Diagnosis Module 08: Psychological Interventions in Dual Diagnosis Module 09: Treatment in Dual Diagnosis Module 10: Practice and Policy Issues Module 11: Dual Diagnosis A Challenge of New Era Learning Outcomes: Understand basic concepts of mental health and neurophysiology. Identify various drugs and their effects on the brain. Recognise models of care relevant to dual diagnosis. Discuss ethical issues and the Mental Health Act. Implement harm minimisation strategies in optical health. Assess and apply psychological interventions in dual diagnosis treatment. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Health care workers in mental health services. Social workers dealing with substance misuse. Nurses specialising in dual diagnosis treatment. Psychologists focusing on mental health and addiction. Policy makers in health and social care sectors. Career path Mental Health Support Worker Substance Misuse Worker Dual Diagnosis Practitioner Community Mental Health Nurse Social Care Coordinator Policy Advisor in Mental Health Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to delve into the intricate world of mental health and substance use disorders? Introducing our comprehensive "Weight Loss Management Course," designed to equip you with the knowledge and skills needed to navigate the complexities of dual diagnosis. Key Features: CPD Certified Developed by Specialist Lifetime Access In this course, learners explore mental health and how it affects people. They learn about the brain and how it works, understanding the connection between brain function and mental health. There's a focus on drugs and their impact on mental health, including how different substances affect the brain and behavior. Learners also delve into various models of care for people with dual diagnosis, understanding different approaches to treatment. They explore ethical issues related to mental health and the laws that protect individuals. Harm minimization strategies and the importance of overall health are emphasized. Learners also gain skills in assessing individuals with dual diagnosis and learn about psychological interventions and treatment options available. Finally, they examine current practices and policies in the field, recognizing the challenges and opportunities in addressing dual diagnosis in today's world. Course Curriculum Module 01: Mental Health An Introduction Module 02: Brain Works - Neurophysiology Module 03: Drugs and Their Effects Module 04: Models of Care and Dual Diagnosis Module 05: Ethical Issues and Mental Health Act Module 06: Harm Minimisation and Optical Health Module 07: The Assessment Process in Dual Diagnosis Module 08: Psychological Interventions in Dual Diagnosis Module 09: Treatment in Dual Diagnosis Module 10: Practice and Policy Issues Module 11: Dual Diagnosis A Challenge of New Era Learning Outcomes: Understand basic concepts of mental health and neurophysiology. Identify various drugs and their effects on the brain. Recognise models of care relevant to dual diagnosis. Discuss ethical issues and the Mental Health Act. Implement harm minimisation strategies in optical health. Assess and apply psychological interventions in dual diagnosis treatment. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Health care workers in mental health services. Social workers dealing with substance misuse. Nurses specialising in dual diagnosis treatment. Psychologists focusing on mental health and addiction. Policy makers in health and social care sectors. Career path Mental Health Support Worker Substance Misuse Worker Dual Diagnosis Practitioner Community Mental Health Nurse Social Care Coordinator Policy Advisor in Mental Health Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Uncover the mysteries of the human mind with "Psychology Secrets." Explore the fascinating realm of psychological insights, from the intricacies of behavior and cognition to the secrets behind emotions and motivations. Dive into a captivating journey of self-discovery and understanding as we unravel the hidden facets of the mind. Explore practical applications for everyday life and gain valuable insights into the complexities of human behavior. Discover the keys to unlocking the secrets of psychology and empower yourself with knowledge. Embark on a journey of self-awareness and transformation with "Psychology Secrets.

>>24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now!<< According to the Royal College of Speech and Language Therapists (RCSLT), approximately 1 in 14 children in the UK has a speech, language, or communication difficulty (SLCD). Our uniquely designed Speech & Language Therapy course is an excellent educational opportunity that will give you core knowledge on Speech Therapy. You might be a lifeline for people who struggle with communication and greatly influence their quality of life. This comprehensive Speech & Language Therapy course will guide you through the fundamentals of speech therapy, exploring the science, anatomy, and characteristics of speech, while delving into literacy and language development. You will gain insights into the science, anatomy, and characteristics of speech, exploring the nuances of literacy and language development. Our Speech & Language Therapy course is your gateway to a fulfilling career in enhancing communication and empowering individuals to reach their full potential. Join us today in our Speech & Language Therapy course and begin a journey of transforming lives through the power of speech and language. Learning Outcomes of Speech & Language Therapy Training: Upon completion of this Speech & Language Therapy course, you will be able to: Discover the fundamental concepts of speech therapy. Learn about the anatomy of speech and the science of communication. Increase your understanding of the linguistic discipline. Recognise the features of speech. Investigate the many speech abnormalities encountered in children and adults. Acquire the abilities and information required to assist children with speech and language challenges. Why Choose Our Speech & Language Therapy Course? Get a free student ID card with Speech & Language Therapy Training Get instant access to this Speech & Language Therapy course. Learn Speech & Language Therapy from anywhere in the world The Speech & Language Therapy is affordable and simple to understand The Speech & Language Therapy is an entirely online, interactive lesson with voiceover audio Lifetime access to the Speech & Language Therapy course materials The Speech & Language Therapy comes with 24/7 tutor support Take a step toward a brighter future with our Speech & Language Therapy course! *** Course Curriculum *** Here is the curriculum breakdown of this Speech & Language Therapy course: Module 01: An Overview of Speech Therapy Module 02: The Science of Speech Module 03: The Anatomy of Speech Module 04: Characteristic of Speech: Linguistic Discipline Module 05: Literacy and Language Development Module 06: Child Speech & Language Disorders Assessment Process of Speech & Language Therapy After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analyzed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the Speech & Language Therapy at QLS Level 5 exam, you will be able to request a certificate with additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Since no previous experience or qualification is necessary for this Speech & Language Therapy course, it is available to all students from any academic background. Consequently, anybody interested in learning about speech therapy or pursuing a career in the profession is welcome to join. Disclaimer: Kindly be informed that completing this online training does not grant you the authority to practice as a Licensed Therapist. If you are searching for a c that fulfills the HCPC's standards, please contact the HCPC or the RCSLT. Requirements You will not need any prior background or expertise to enrol in this Speech & Language Therapy course. Career path Enrolling on This Speech & Language Therapy course can lead you to the following career paths: SEN Teaching Assistant SEN Teacher Language Tutor Occupational Therapist Paediatric Occupational Therapist Rehabilitation Manager Healthcare Administrator And many more! Certificates Certificate Accredited by CPDQS Digital certificate - £10 Hard copy Certificate Accredited by CPDQS - £29 Diploma in Speech & Language Therapy at QLS Level 5 Hard copy certificate - £119

Journey through the corridors of self-discovery with our course: 'Assertiveness Skills: Developing Confidence and Effective Communication.' Dive deep into the art of confident self-expression while unearthing emotional intelligence and superior communication strategies. Whether it's manoeuvring through complex social scenarios or elevating your presence in the workplace, this course equips you to tackle challenges head-on, all while exuding self-assuredness and diminishing any lurking anxieties. Learning Outcomes Understand the foundational principles of assertiveness and its distinction from other behavioural traits. Gain insight into enhancing self-confidence and building a robust self-esteem. Discover the intricacies of emotional intelligence and its role in assertive communication. Master strategies for efficacious communication in diverse environments. Apply assertiveness techniques to navigate social and professional situations with poise. Why buy this Assertiveness Skills: Developing Confidence and Effective Communication? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Assertiveness Skills: Developing Confidence and Effective Communication course for? Individuals seeking to strengthen their self-confidence and establish their voice in various settings. Professionals keen to amplify their communication proficiency in the workplace. Those aspiring to understand and regulate their emotions for personal and professional growth. People who aim to stand their ground in social contexts without coming across as aggressive or passive. Anyone interested in conquering fears and anxieties to lead a more empowered life. Career path Assertiveness Trainer: £30,000 - £45,000 Communication Specialist: £35,000 - £50,000 Emotional Intelligence Coach: £40,000 - £55,000 Professional Mediator: £25,000 - £40,000 Corporate Trainer: £30,000 - £50,000 Life Coach: £30,000 - £60,000 Prerequisites This Assertiveness Skills: Developing Confidence and Effective Communication does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Assertiveness Skills: Developing Confidence and Effective Communication was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Assertiveness Skills Introduction to Assertiveness Skills 00:11:00 Module 02: Building Self-Confidence Building Self-Confidence 00:13:00 Module 03: Self-Awareness and Emotional Intelligence Self-Awareness and Emotional Intelligence 00:14:00 Module 04: Effective Communication Strategies Effective Communication Strategies 00:13:00 Module 05: Assertiveness in Social Situations Assertiveness in Social Situations 00:15:00 Module 06: Assertiveness in the Workplace Assertiveness in the Workplace 00:15:00 Module 07: Overcoming Fear and Anxiety Overcoming Fear and Anxiety 00:13:00 Module 08: Self-Esteem and Assertiveness Self-Esteem and Assertiveness 00:16:00

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Self Isolation and Self Distancing during COVID 19 Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Self Isolation and Self Distancing during COVID 19 Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Self Isolation and Self Distancing during COVID 19 Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Self Isolation and Self Distancing during COVID 19 Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Self Isolation and Self Distancing during COVID 19? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Self Isolation and Self Distancing during COVID 19 there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Self Isolation and Self Distancing during COVID 19 course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Self Isolation and Self Distancing during COVID 19 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Self Isolation and Self Distancing during COVID 19 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Self Isolation and Self Distancing during COVID 19 is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: COVID-19 - The Pandemic COVID-19 - The Pandemic 00:20:00 Module 02: Social Distancing Social Distancing 00:21:00 Module 03: Self Isolation Self Isolation 00:23:00 Module 04: Quarantine and Its Mental Impacts Quarantine and Its Mental Impacts 00:25:00 Module 05: Anxiety and the Feeling of Loneliness Anxiety and the Feeling of Loneliness 00:25:00 Module 06: Young Generation's Mental Health during COVID-19 Young Generation's Mental Health during COVID-19 00:25:00 Module 07: Challenges of Older Generations during COVID-19 Challenges of Older Generations during COVID-19 00:24:00 Module 08: Connectivity during Self-Isolation Connectivity during Self-Isolation 00:28:00 Module 09: Community Response and Reliance on Others Community Response and Reliance on Others 00:25:00 Module 10: Productivity during Self-Isolation Productivity during Self-Isolation 00:22:00 Module 11: Applications of Technology Applications of Technology 00:19:00 Assignment Assignment - Self Isolation and Self Distancing during COVID 19 00:00:00

In a world dominated by technology, human interaction remains paramount. The 'Develop Amazing Social Skills & Connect With People' course unveils the blueprint for nurturing impactful relationships. Delving deep, the curriculum embarks on an expedition from the art of initiating powerful interactions to the mastery of concluding them gracefully. With insights into body language and essential skills tailored for social triumphs, this course positions you at the forefront of dynamic interpersonal connections. Learning Outcomes Initiate and navigate compelling conversations with ease and finesse. Build and sustain deep connections through effective rapport-building techniques. Overcome and diminish prevailing social apprehensions. Harness the power of non-verbal cues to enhance interpersonal interactions. Acquire a comprehensive toolkit to ensure success in diverse social settings. Why buy this Develop Amazing Social Skills & Connect With People course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Develop Amazing Social Skills & Connect With People there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Develop Amazing Social Skills & Connect With People course for? Individuals seeking to bolster their interpersonal interactions in both personal and professional spheres. Aspiring influencers or public figures aiming for effective audience engagement. Team leaders or managers aiming to foster stronger team dynamics. Individuals transitioning to new social environments, such as university or new job roles. Anyone aiming to enhance their overall social confidence and overcome barriers to connection. Prerequisites This Develop Amazing Social Skills & Connect With People does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Develop Amazing Social Skills & Connect With People was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Public Relations Officer: £25,000 - £40,000 Corporate Trainer: £30,000 - £45,000 Life Coach: £30,000 - £60,000 Sales Executive: £18,000 - £35,000 Event Coordinator: £20,000 - £35,000 Human Resources Specialist: £25,000 - £50,000 Course Curriculum Introduction Welcome 00:02:00 Start & Have Powerful First Interactions 3 Best Ways To Always Start A Conversation 00:06:00 What To Say In Social Interactions 00:11:00 Never Run Out Of Things To Say Again! 00:06:00 Winning Mindset For Social Success 00:05:00 Join Group Conversations 00:04:00 Develop Rapport & Connection Fast Connect With People Fast 00:04:00 Make People Like You 00:06:00 Attractive Social Energy 00:08:00 Destroy Your Social Fears Fear Of Approaching People 00:10:00 Fear Of Rejection 00:07:00 Fear Of What People Think Of You 00:07:00 Unleash Your Social Confidence Become Confident in Social Interactions 00:05:00 Become Socially Relaxed & Anxiety Free 00:04:00 Stop Being Shy Socially 00:04:00 Love Yourself 00:02:00 Stop Approval Seeking Behavior 00:04:00 Master The End Of The Interaction Leave A Conversation Politely 00:03:00 Last Impression 00:03:00 Body Language For Social Success Eye Contact 00:07:00 Smiling 00:05:00 Positive & Confident Body Language 00:05:00 Voice 00:03:00 Skills For Social Success Visualization Exercise 00:03:00 Talkative Mood 00:03:00 Your environment 00:05:00

Are you ready to embark on a journey to excel in customer service and communication? Welcome to our 'Call Centre Training: Excelling in Customer Service and Communication' course, where we unravel the secrets to becoming a top-notch call centre agent. In today's competitive world, customer service excellence is paramount, and this course is your gateway to mastering it. Our comprehensive curriculum covers every aspect of call centre operations, from understanding the fundamentals to developing the skills required for effective communication. Whether you're new to the industry or seeking to enhance your existing knowledge, this course will equip you with the tools needed to thrive. From telephone etiquettes to handling difficult customers and staying updated on industry trends, our program ensures you are well-prepared for success in the dynamic world of call centres. Learning Outcomes Gain an in-depth understanding of call centre operations. Identify and embody the essential traits of a successful call centre agent. Master telephone etiquettes to create outstanding customer experiences. Hone your communication skills for effective customer interactions. Acquire expertise in scripting and negotiation techniques. Why buy this Call Centre Training: Excelling in Customer Service and Communication? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Call Centre Training: Excelling in Customer Service and Communication there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Call Centre Training: Excelling in Customer Service and Communication course for? Aspiring call centre professionals looking to kickstart their career. Customer service enthusiasts seeking to excel in call centre roles. Existing call centre agents aiming to enhance their skills. Managers and supervisors overseeing call centre teams. Anyone passionate about delivering exceptional customer experiences. Prerequisites This Call Centre Training: Excelling in Customer Service and Communication does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Call Centre Training: Excelling in Customer Service and Communication was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Call Centre Agent: £18,000 - £25,000 per annum Customer Service Representative: £18,000 - £30,000 per annum Call Centre Supervisor: £25,000 - £40,000 per annum Customer Experience Manager: £30,000 - £50,000 per annum Operations Manager (Call Centre): £40,000 - £60,000 per annum Call Centre Director: £60,000 - £100,000+ per annum Course Curriculum Module 01: Introduction to Call Centre Introduction to Call Centre 00:14:00 Module 02: Traits of a Call Centre Agent Traits of a Call Centre Agent 00:13:00 Module 03: Agent and Customer Relationship Agent and Customer Relationship 00:15:00 Module 04: Telephone Etiquettes Telephone Etiquettes 00:10:00 Module 05: Communication Skills Communication Skills 00:13:00 Module 06: Scripts and Negotiation Techniques Scripts and Negotiation Techniques 00:12:00 Module 07: Managing Difficult Customers Managing Difficult Customers 00:09:00 Module 08: Call Centre Metrics and Benchmarking Call Centre Metrics and Benchmarking 00:16:00 Module 09: Call Centre Technology and Trends Call Centre Technology and Trends 00:14:00