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23527 Courses delivered On Demand

Hospitality and Leisure Management Training - QLS Endorsed

By Imperial Academy

2 QLS Endorsed Courses | CPD Certified | Free PDF & Hard Copy QLS Certificates | 180 CPD Points | Lifetime Access

Hospitality and Leisure Management Training - QLS Endorsed
Delivered Online On Demand
£150

Diploma in Principles of Management and Leadership

4.7(160)

By Janets

Follow your dreams by enrolling on the Diploma in Principles of Management and Leadership course today and develop the experience, skills and knowledge you need to enhance your professional development. Diploma in Principles of Management and Leadership will help you arm yourself with the qualities you need to work towards your dream job. Study the Diploma in Principles of Management and Leadership training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Diploma in Principles of Management and Leadership course will allow you to enhance your CV, impress potential employers, and stand out from the crowd. This Diploma in Principles of Management and Leadership course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Diploma in Principles of Management and Leadership course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Diploma in Principles of Management and Leadership course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Diploma in Principles of Management and Leadership course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Diploma in Principles of Management and Leadership course. The Diploma in Principles of Management and Leadership course is designed by industry experts and is tailored to help you learn new skills with ease. The Diploma in Principles of Management and Leadership is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Diploma in Principles of Management and Leadership when it suits you. Access the Diploma in Principles of Management and Leadership course modules from any internet-enabled device, including computers, tablets, and smartphones. The Diploma in Principles of Management and Leadership course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Diploma in Principles of Management and Leadership now and start learning instantly! What You Get Out Of Studying Diploma in Principles of Management and Leadership With Janets: Receive a digital Certificate upon successful completion of the Diploma in Principles of Management and Leadership course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description:  The Diploma in Principles of Management and Leadership training course is delivered through Janets' online learning platform. Access the Diploma in Principles of Management and Leadership content from any internet-enabled device whenever or wherever you want to. The Diploma in Principles of Management and Leadership course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Certification All students who successfully complete the Diploma in Principles of Management and Leadership course can instantly download their digital certificate. You can also purchase a hard copy of the Diploma in Principles of Management and Leadership course certificate, which will be delivered by post for £9.99. Who Is This Course For: The Diploma in Principles of Management and Leadership is ideal for those who already work in this sector or are an aspiring professional. This Diploma in Principles of Management and Leadership course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The Diploma in Principles of Management and Leadership is open to all students and has no formal entry requirements. To study the Diploma in Principles of Management and Leadership course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The Diploma in Principles of Management and Leadership is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Diploma in Principles of Management and Leadership and gain an industry-recognised qualification that will help you excel in finding your ideal job. Course Content Leadership and Organisational Management - Updated Version Module 1: Understanding Management and Leadership 00:40:00 Module 2: Leadership Theories 00:25:00 Module 3: Improving Management and Leadership Performance 00:15:00 Module 4: High Performance Teams 00:32:00 Module 5: Motivating Employees 00:26:00 Module 6: Organisational Skills 00:26:00 Module 7: Talent Management 00:37:00 Module 8: Succession Planning 00:24:00 Module 9: Business Process Management 00:29:00 Module 10: Communication Skills 00:28:00 Module 11: Negotiation Techniques 00:15:00 Module 12: Managing Meetings and Giving Feedback 00:22:00 Module 13: Managing Change 00:22:00 Module 14: Time Management 00:37:00 Module 15: Stress Management 00:15:00 Module 16: Emotional Intelligence in Leadership 00:32:00 Module 17: Managing Conflict 00:14:00 Module 18: Dealing with Office Politics 00:34:00 Module 19: Risk Management 00:35:00 Module 20: Corporate Responsibility and Ethics 00:14:00 Mock Exam Mock Exam- Leadership and Organisational Management 00:20:00 Final Exam Final Exam- Leadership and Organisational Management 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Diploma in Principles of Management and Leadership
Delivered Online On Demand9 hours 22 minutes
£25

Copd Management Course

3.5(2)

By Elearncollege

Description Copd Management Diploma  COPD stands for Chronic Obstructive Pulmonary Disease. It is an umbrella term for different lung conditions that result in breathing difficulties. The condition is common among middle-aged individuals or older who have the habit of smoking. Most patients do not even realise when they have the condition. The difficulties in breathing worsen as time passes, gradually limiting the person's ability to perform everyday activities. Some treatments can contribute to controlling these symptoms. Copd Management Diploma course will equip learners with the knowledge about diagnosis, symptoms, and treatments and understand them. The core of the course is a comprehensive explanation and instruction concerning COPD and the diseases the term covers, like pulmonary emphysema and bronchitis. The course explains what this medical condition is, what impact it can have on the body of the patient, what are the causes and how it is diagnosed, how to detect lung problems, and how to manage COPD by changing smoking habits, exercise, diet, and explains how to cope with the condition during cold seasons. The students will learn a significant amount about the diagnosis of the condition, its symptoms, and the available treatments. The Copd Management Diploma course offered by Elearncollege will give students an outline of the different diseases that come under the term. Common diseases are Chronic Bronchitis and Emphysema. It will allow learners to gain knowledge and develop skills that will make them better caretakers of COPD patients in their communities and hospitals. A clear understanding of the concepts related to the disease, founded on essential techniques and skills, will be vital in COPD patient care. If studied successfully, the course will result in students who can demonstrate the knowledge and skills to diagnose, manage, and treat patients with COPD and who can provide care to these patients that adhere to the relevant clinical guidelines. They will have enough information to make suggestions, initiate treatments, and bring changes if the assessment of a patient shows that that is required. Copd Management Diploma course focuses on the reorganisation and description of COPD as a medical condition, its diagnosis, pharmacological and other kinds of interventions, action plans, inhaler techniques, care centred on the patient, and on the promotion of better results in the patients who are diagnosed with this medical condition. The course provides thorough knowledge that is helpful to healthcare professionals as they work with and care for patients with COPD and will add educational credits to them. What you will learn   1: What is COPD?  2: Respiratory System  3: Your Important Body Part called Lungs  4: Causes and Factors that Increase COPD Risk  5: Diagnosing and Evaluating COPD  6: Managing COPD  7: Medicinal Treatments  8: Getting Ready for Emergencies  9: Managing Food and Weight  10: The Emotional Side of COPD  Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Copd Management Course
Delivered Online On Demand9 days
£99

Environmental health and Environmental Management - Double Endorsed Certificate

By Imperial Academy

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

Environmental health and Environmental Management - Double Endorsed Certificate
Delivered Online On Demand
£159

New Manager's Five-week Success System: 25 Days > Management

By iStudy UK

What Will I Learn? Handle themselves and be seen by peers and their bosses as managers, rather than as capable doers. Manage the people in their group or team, setting effective goals, delegating, and giving feedback. Communicate at a managerial level to negotiate, motivate, and resolve conflict. Deploy five of the most essential tools for any manager to have in your toolkit. Present, solve problems, manage their time, and deal with colleagues in a confident, assertive way. Deal with poor performance, and develop staff. Develop their team and harness the power of a team, dealing with setbacks in team dynamics and running good team meetings. Requirements You won't need any materials or specific knowledge to do this course. However, experience of organisational life will help you to put these modules into context. Description Are you a new manager, and looking to improve your management skills? Then you have come to the right place. This New Manager's Five-week Success System: 25 Days > Management course is designed for new managers who have not had any training in management. This highly engaging management course is intended to take you through the topics you need to know for enhancing your management abilities. It is a quick course helps you build a comprehensive and accurate structure. It also aims to give you clarity where there might not be any right now through a step-by-step process. This course covers area such as Personal Effectiveness, Managing Individuals, Communication Skills, Team Management and Manager's Toolkit efficiently. Dr Mike Clayton - my Management Story Hi, I'm Mike Clayton. I've been training new managers for nearly 20 years. And I was once that new manager myself, so I know the challenge of going from a doing role to a managing role. It doesn't matter how good you are at doing: management is something new.So, I have included in this course all the things I most wish I'd known when i started managing teams of colleagues. And I have created it around nuggets of advice that you can put straight into action: 100 of them.Using thee tools, ideas, and methods, I was promoted from Manager to Senior Manager at Deloitte Consulting in one year - the minimum possible. Here's what you'll get... At the end of this course, you will be able to manage your team well... and to do so with confidence. You will be ready to take your place as an effective manager in your organization. In this course, you'll get 25 modules, covering all the basics of management. They are split into five sections with five themes: personal effectiveness communication skills managing individuals managing teams manager's toolkit Take a look at the 25 lectures in the curriculum to see what you'll be covering, in more detail. So, that's one group of five videos a week: one a day. Each video gives you four essential tips that you can apply straight away to get guaranteed results. They build up into an indispensable list of 100 'do this' essentials that will transform your ability to get results. Do you want to succeed quickly? ...or fail slowly? Take this course if you aim to succeed in management, and you want to make a rapid start. ... Especially if you are in a management role for the first time and feel out of your depth, without the support and guidance you need. Let Mike Clayton, with 20 years of being a manager and training managers, be your guide. Do You Have to do One-a-day for Five Weeks? No. That structure makes it easy for people with only a few minutes to spare, each day. If you prefer to work through them, faster, or to dip in and out, or to watch what you need, when you need it... That's all fine by me. And however you watch these videos, don't forget: I will be here to answer any questions you have. Your Unconditional, No-questions, 30-Day Guarantee The best way to assess how valid this material is in you culture is to try it out. I am so confident that this course will change your life that I offer you an unconditional, no questions asked, full 30 day money-back-in-full guarantee. If you don't think this will give you the tools to do more with your time, then just ask for your money back. And What if you have questions? I will be on hand to answer your questions if you get stuck, puzzled, or just want to know more. As a professional trainer, this is what I do, and I promise to respond within 24 hours of your question arriving with me from Udemy. Enroll Now Enroll for this course now, so you can start to regain control of your life straight away. Who is the target audience? This course is designed for new managers ... or soon to be, new managers. This course is perfect if you are strong technically or functionally, but have had little or no training in the craft of management. Take this course if you aim to succeed in management, and you want to make a rapid start. And particularly take this course if you are in a management role for the first time and feel a little out of your depth, without the support and guidance you need. Assessment & Certification: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the test, you will be able to buy an internationally recognised Accredited Certificate of Achievement from iStudy. You can however also buy a Course Completion Certificate following the course completion without sitting for the test. Week 1: Personal Effectiveness - How to be an Awesome Professional Monday: Self-confidence FREE 00:06:00 Tuesday: Personal Time Management FREE 00:10:00 Wednesday: Assert Yourself 00:09:00 Thursday: Problem Solving 00:06:00 Friday: Presenting 00:07:00 Week 2: Managing Individuals - How to Get the Best from your People Monday: Goal Setting 00:02:00 Tuesday: Delegation FREE 00:06:00 Wednesday: Feedback 00:04:00 Thursday: Poor Performance 00:07:00 Friday: Coaching 00:06:00 Week 3: Communication Skills - How to Make your Management Voice Heard Monday: Listening 00:03:00 Tuesday: Motivating FREE 00:07:00 Wednesday: Meetings 00:04:00 Thursday: Negotiating 00:05:00 Friday: Conflict 00:04:00 Week 4: Team Management - How to Create and Keep a High Performance Team Monday: The Power of Teams 00:04:00 Tuesday: Team Development 00:08:00 Wednesday: Team Maintenance 00:06:00 Thursday: The Four Essentials of Team Management 00:07:00 Friday: Team Meetings 00:04:00 Week 5: Manager's Toolkit - How to Adapt to Whatever the Job Throws at You Monday: Emotional Intelligence 00:03:00 Tuesday: Transactional Analysis 00:09:00 Wednesday: The SCOPE Process FREE 00:02:00 Thursday: Selecting Management Styles 00:04:00 Friday: The Powerhouse Loop 00:02:00

New Manager's Five-week Success System: 25 Days > Management
Delivered Online On Demand2 hours 15 minutes
£25

Diploma in Meeting Management

4.7(160)

By Janets

Diploma in Meeting Management is one of our best selling and most popular course. The Diploma in Meeting Management is organised into 13 units and includes everything you need to become successful in this profession. To make this course more accessible for you, we have designed it for both part-time and full-time students. You can study at your own pace or become an expert in just 11 hours! If you require support, our experienced tutors are always available to help you throughout the comprehensive syllabus of this course and answer all your queries through email. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Course Content Diploma in Meeting Management - Updated Version Planning and Preparation 00:17:00 Online Meeting Platforms Part - 01 01:04:00 Online Meeting Platforms Part - 02 00:44:00 Meeting Etiquette and Tips 00:15:00 Diploma in Meeting Management Old Version Diploma in Meeting Management Module - One Getting Started 00:10:00 Module Two - Planning and Preparing (I) 00:10:00 Module Three - Planning and Preparing (II) 00:15:00 Module Four - Setting up the Meeting Space 00:15:00 Module Five - Electronic Options 00:10:00 Module Six - Meeting Roles and Responsibilities 00:10:00 Module Seven - Chairing a Meeting (I) 00:10:00 Module Eight - Chairing a Meeting (II) 00:10:00 Module Nine - Dealing with Disruptions 00:10:00 Module Ten - Taking Minutes 00:10:00 Module Eleven - Making the Most of Your Meeting 00:15:00 Module Twelve - Wrapping Up 00:10:00 Activities Diploma in Meeting Management- Activities 00:00:00 Mock Exam Mock Exam- Diploma in Meeting Management 00:20:00 Final Exam Final Exam- Diploma in Meeting Management 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Diploma in Meeting Management
Delivered Online On Demand5 hours 15 minutes
£25

Diploma in Tourism Management

4.7(160)

By Janets

The Diploma in Tourism Management is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Diploma in Tourism Management consists of several modules that take around 2 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Module 1: Introduction to Travel and Tourism Introduction to Travel and Tourism 00:13:00 Module 2: Tourism Products and Services Tourism Products and Services 00:13:00 Module 3: Tour Operating and Travel Retailing Tour Operating and Travel Retailing 00:15:00 Module 4: Marketing in Travel and Tourism Marketing in Travel and Tourism 00:11:00 Module 5: Customer Service and Satisfaction Customer Service and Satisfaction 00:11:00 Module 6: Transport Management Procedure Transport Management Procedure 00:14:00 Module 7: Tourism in the New Normal World/ Post COVID Travel Destinations Tourism in the New Normal WorldPost-COVID Travel Destinations 00:16:00 Module 8: Sustainable Tourism Sustainable Tourism 00:09:00 Module 9: Brexit and its Impact on Tourism Industry Brexit and Its Impact on the Tourism Industry 00:27:00 Mock Exam Mock Exam - Diploma in Tourism Management 00:20:00 Final Exam Final Exam - Diploma in Tourism Management 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Diploma in Tourism Management
Delivered Online On Demand2 hours 49 minutes
£25

Advanced Professional Diploma in Customer Relationship Management

By iStudy UK

Description: Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer's relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management.  Who is the course for? Business professionals who want to understand the importance of customer relationship People who are interested in learning more about customer relationship management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of applying for NUS Extra Discount Card; 24/7 student support via email. Career Path: The Advanced Professional Diploma in Customer Relationship Management course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Relationship with Customers Good Customer Relationship - Why is it Important? FREE 01:00:00 Understanding Your Customers FREE 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Professional Diploma in Customer Relationship Management 00:30:00 Final Exam Final Exam- Advanced Professional Diploma in Customer Relationship Management 00:30:00

Advanced Professional Diploma in Customer Relationship Management
Delivered Online On Demand24 hours
£25

Construction Project Management

4.7(47)

By Academy for Health and Fitness

Are you looking to improve your current abilities or make a career move? Our unique Construction Project Management course might help you get there! Expand your expertise with high-quality training - study the Construction Project Management course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Construction Project Management online training course. This Diploma in Construction Project Management at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Why Prefer This Construction Project Management Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS after completing the Construction Project Management course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. The Construction Project Management course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Construction Project Management course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This Construction Project Management training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the course: Module 01: Introduction Module 02: Project Life Cycle and Success Module 03: Cost Management Module 04: Preliminary Site Investigation and Site Organisation Module 05: Site Management Module 06: Cost Estimation Module 07: Elements and Factors influencing Cost Estimation Module 08: Planning and Management of Equipment Module 09: Construction Materials Management Module 10: Vendor Analysis in Construction Management Module 11: Construction Procurement Module 12: Stock Control Module 13: Supply Chain Management Module 14: The Main Participators Module 15: Quality Assurance and Customer Care Module 16: Legal Aspects of Contracting Module 17: Human Resources Management Module 18: Risk and Value Management Module 19: Communications, Information and Documentation of Construction Module 20: Health and Safety Assessment Process After completing an online course module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the Diploma in Construction Project Management at QLS Level 5 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Construction Project Management course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Certificates CPD Accredited Certificate Digital certificate - £10 Diploma in Construction Project Management at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Construction Project Management at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

Construction Project Management
Delivered Online On Demand3 weeks
£12

Lean Organisation Management

4.8(9)

By Skill Up

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Lean Organisation Management
Delivered Online On Demand2 hours 41 minutes
£25