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The Professional Certificate in Research Data Analysis Methods aims to provide extensive training on the nature, importance and expected results from qualitative and quantitative data analysis methods so that the learner can decide on the adoption of either or both methods after evaluation of the research objectives. Learning Outcomes After the successful completion of the certificate, the student will be able to learn: Data Analysis. Quantitative Data Analysis. Data Types of Quantitative Data Analysis. Designing Table and charts. Appreciating Data Analytics. Data-Analytic Methods. Analysing Quantitative Data. Qualitative Data analysis. Dimensions of Qualitative Analysis. Qualitative Data Analysis Methods. Analysing Qualitative Data. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Research Data Analysis Methods The course aims to provide extensive training on the nature, importance and expected results from both qualitative and quantitative data analysis methods. Research Data Analysis Methods Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and gets updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Research student Business researcher Research supervisor Research Teacher Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

The IWFM Level 3 qualifications in workplace and facilities management are for you if you are a first-line manager or supervisor in workplace and facilities management or if you are new to the industry. They are designed to develop an understanding and knowledge of facilities management matters.

The Professional Certificate Course in Innovation and Advancements in Global Healthcare delves into analyzing and fostering innovation's impact on the healthcare sector. This program navigates the challenges and strategies to ensure equitable healthcare access. This course aims to equip professionals with the skills to comprehend, evaluate, and recommend strategies within the evolving landscape of global healthcare innovations. Key aspects include assessing the impact on stakeholders, discussing industry challenges and opportunities, and proposing strategies for fostering equitable healthcare access. After completing this course, you will be able to: Understand the Impact of Key Innovations in Global Healthcare. Evaluate the Effect of Innovation and Advancements on Various Healthcare Stakeholders. Discuss Challenges and Opportunities within the Healthcare Industry regarding Innovation. Recommend Strategies to Foster Innovation for Equitable Healthcare Access. Innovation and Advancements in Global Healthcare explores cutting-edge technologies and strategies reshaping healthcare worldwide. The course delves into pioneering solutions, digital advancements, and transformative approaches fostering better patient care and system efficiency. Participants explore how innovation drives healthcare evolution, emphasising impactful strategies for global health enhancement. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Innovation and Advancements in Global Healthcare Self-paced pre-recorded learning content on this topic. Innovation And Advancements In Global Healthcare Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience.   Healthcare Administrators Medical Practitioners Public Health Officials Health Policy Analysts Healthcare Technology Experts Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

The 'Adverse Childhood Experiences Certificate' delves into the profound realm of unsettling childhood incidents and their lasting impact on individuals. This curriculum not only unravels the essence and consequences of such experiences but also delves into understanding the risk factors, offering protection, and recognising signs of abuse and neglect. By concluding with modules centred around societal dysfunctions such as bullying, parental substance misuse, and racism, learners will grasp the comprehensive spectrum of adverse events affecting childhood and their long-term ramifications. Learning Outcomes Understand the fundamental concepts surrounding adverse childhood experiences and their lasting effects on an individual. Recognise the risk factors associated with childhood adversities and the measures that offer protection. Differentiate between physical and emotional abuse and neglect, and their consequences. Delve into societal challenges like bullying, household dysfunction, and parental substance misuse. Analyse the implications of discrimination and racism on childhood experiences. Why buy this Adverse Childhood Experiences Certificate? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success Who is this Adverse Childhood Experiences Certificate for? Individuals aspiring to work in child welfare or child protection roles. Social workers looking to deepen their understanding of child adversities. Educators eager to create safer, more inclusive environments for students. Mental health professionals seeking to comprehend the roots of adult psychological issues. Parents or guardians aiming to provide better understanding and support to their children. Career path Child Welfare Officer: £30,000 - £45,000 annually. School Counsellor: £26,000 - £38,000 annually. Child Psychologist: £35,000 - £60,000 annually. Social Worker: £28,000 - £40,000 annually. Community Outreach Coordinator: £22,000 - £33,000 annually. Child Protection Specialist: £32,000 - £50,000 annually Prerequisites This Adverse Childhood Experiences Certificate does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Adverse Childhood Experiences Introduction to Adverse Childhood Experiences 00:19:00 Module 02: Effects of Adverse Childhood Experiences Effects of Adverse Childhood Experiences 00:18:00 Module 03: Risk and Protective Factors Risk and Protective Factors 00:21:00 Module 04: Physical and Emotional Abuse Physical and Emotional Abuse 00:16:00 Module 05: Physical and Emotional Neglect Physical and Emotional Neglect 00:16:00 Module 06: Sexual Abuse Sexual Abuse 00:16:00 Module 07: Household dysfunction Household dysfunction 00:19:00 Module 08: Bullying Bullying 00:18:00 Module 09: Parental Substance Abuse Parental Substance Abuse 00:18:00 Module 10: Discrimination and Racism Discrimination and Racism 00:18:00

The aim of this course is to provide learners with a comprehensive understanding of the framework of project planning and scheduling. By the end of the module, learners will have gained the knowledge and skills required to establish the project planning and scheduling framework, define project deliverables, apply project planning techniques, and develop cost and schedule management plans. After the successful completion of the course, you will be able to learn about the following, Establish the whole project planning & Scheduling framework. Project deliverables. Project planning techniques. Cost management plan. Schedule management plan. The aim of this course is to provide learners with a comprehensive understanding of the framework of project planning and scheduling. By the end of the module, learners will have gained the knowledge and skills required to establish the framework for project planning and scheduling, define project deliverables, utilize project planning techniques, create a cost management plan, and create a schedule management plan. The aim of this course is to provide learners with a comprehensive understanding of the framework of project planning and scheduling. By the end of the module, learners will have gained the knowledge and skills required to establish the project planning and scheduling framework, define project deliverables, apply project planning techniques, and develop cost and schedule management plans. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Framework of Project Planning and Scheduling Self-paced pre-recorded learning content on this topic. Framework of Project Planning and Scheduling Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Project Planning and Scheduling Manager Project Planning and Scheduling Coordinator Project Controls Engineer Project Scheduler Planning and Scheduling Analyst Schedule Manager Project Planning and Scheduling Consultant Project Planning and Scheduling Specialist Resource Planning and Scheduling Coordinator Project Management Officer (PMO) Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Overview The Level 4 Certificate in Pet Sitting, Dog Walking & Care course offers comprehensive training on pet sitting and care, including setting up and managing a pet sitting business. It covers modules on pet sitting introduction, licenses and legislation, business setup, managing a pet sitting business, dog and puppy care, dog walking, cat and kitten care, bird care, information on rabbits and guinea-pigs, ornamental fish care, reptile care, and safety and emergencies. Learning Outcomes: Develop a comprehensive understanding of pet sitting principles and best practices. Learn about the licenses and legislation required for running a pet sitting business. Acquire skills to set up and manage a successful pet sitting business. Gain knowledge of dog and puppy care, including walking and exercise routines. Understand cat and kitten care techniques and their unique needs. Learn about bird care, including feeding and habitat maintenance. Explore specific care information for rabbits, guinea-pigs, ornamental fish, and reptiles. Acquire essential knowledge of safety protocols and emergency procedures in pet care. Why buy this Level 4 Certificate in Pet Sitting, Dog Walking & Care? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Level 4 Certificate in Pet Sitting, Dog Walking & Care you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Level 4 Certificate in Pet Sitting, Dog Walking & Care does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Level 4 Certificate in Pet Sitting, Dog Walking & Care was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Level 4 Certificate in Pet Sitting, Dog Walking & Care is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Introduction to Pet Sitting Introduction to Pet Sitting 00:09:00 Module 02: Licences and Legislation Licences and Legislation 00:18:00 Module 03: Setting up Your Own Pet Sitting Business Setting up your own Pet Sitting Business 00:24:00 Module 04: Managing Your Pet Sitting Business Managing your Pet Sitting Business 00:22:00 Module 05: Getting to Know the Dogs & Puppies Getting to Know the Dogs & Puppies 00:21:00 Module 06: Dog Walking Dog Walking 00:19:00 Module 07: Getting to Know the Kittens and Cats Getting to Know the Kittens and Cats 00:28:00 Module 08: Learning about Birds Learning about Birds 00:20:00 Module 09: Specific Information on Rabbits & Guinea-Pigs Specific Information on Rabbits & Guinea-Pigs 00:16:00 Module 10: Specific Information on Ornamental Fish Specific Information on Ornamental Fish 00:26:00 Module 11: Specific Information on Reptiles Specific Information on Reptiles 00:23:00 Module 12: Safety and Emergencies Safety and Emergencies 00:22:00

The course aims to explore the concept of mandatory competencies of an organization by analyzing the strategy formulation framework and process. The learner will be able to identify structure, processes and concepts contributing to an organization's competitive advantage.  Learners will be able to learn about the following after the successful completion of this course. Mandatory Competencies. The concept of Competitive Advantage. Economies of Scope and Economies of Scale. Product or Service Life. Internal Data/Statistics. Understanding Monitoring & Evaluation. Understanding Strategy. Globalisation Impacts on Organisations. Resources Analysis. Experience Curves. Comparative Analysis. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding Mandatory Competency & Competitive Advantage of An Organisation Self-paced pre-recorded learning content on this topic. Quiz: Understanding Mandatory Competency & Competitive Advantage Of An Organisation Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Learning and Development Manager Strategy Manager Change Manager Organizational Behaviour Specialist Operations Manager Team Lead Average Completion Time 2 Weeks Accreditation 2 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

SCM Quality Management System course offers an in-depth exploration of Six Sigma tools, key drivers of supply chain management, and the pivotal role of supply chain integration facilitated by Information Technology (IT). Participants will also gain proficiency in utilizing supply-chain-management software to optimize operations and ensure quality across the supply chain. After the successful completion of the course, you will be able to learn about the following, Apply Six Sigma Tools and Methodology for Process Improvement. Identify and Analyze Key Drivers of Supply Chain for Effective Management. Evaluate the Importance of Supply Chain Integration and Understand the Role of IT in Enhancing Supply Chain Management. Demonstrate Proficiency in Utilizing Supply-Chain-Management Software for Efficient Operations. In this course, participants will learn to apply Six Sigma tools and methodologies to drive process improvement initiatives within supply chain management. They will identify and analyze key drivers of supply chain operations, understanding their impact on effective management strategies. SCM Quality Management System course equips participants with the knowledge and skills required to ensure quality and efficiency within supply chain operations. Through the application of Six Sigma tools and methodologies, participants will drive process improvement initiatives and streamline operations. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. SCM Quality Management System Self-paced pre-recorded learning content on this topic. SCM Quality Management System Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in the respective field. We recommend this certificate to the following audience. Quality Assurance Manager Supply Chain Analyst Logistics Coordinator Operations Manager Inventory Control Specialist Procurement Officer Supply Chain Consultant Quality Control Inspector Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

The BCS Essentials Certificate in Artificial Intelligence teaches the general principles of Artificial Intelligence, an introduction to Machine Learning and understand it's potential implications and capabilities. You will learn about human and artificial intelligence, the machine learning process, the different types of agents, the types of machine learning, the benefits, challenges and risks of a machine learning project, ethics in AI and the future of humans and machines in work. This is a great course for any person or organisation who needs to gain familiarity about Artificial Intelligence and Machine Learning before they commence a project; helping ensure the project approach is correct and avoid the common and costly pitfalls of technology projects.

***Note: Offer is Valid for the First 10 Learners Only*** Do you know that the market value of the Education business in the UK is close to 117.8 billion? Are you passionate about joining this massive industry? The Focus Awards Level 3 Award in Education and Training (RQF) would be an excellent opportunity for you to prepare yourself for a great career in the education sector. With the completion of the Level 3 Award in Education & Training AET (former PTLLS), you can expect to take your tutor expertise to the next level. Currently, the UK education sector has 1.3 employees, which is expected to see an 8% growth in the following decades. The education sector is evolving faster than ever. Therefore, you can efficiently deal with the challenges of this rewarding path by learning the best skills from the internationally recognised Level 3 Award in Education & Training AET (former PTLLS). The Level 3 Award in Education & Training AET (former PTLLS) course is crafted for passionate educators and trainers; it equips you with the essential skills to instruct, inspire, and innovate in diverse educational settings. Join the course to land a job with a lucrative average salary of more than £29,000 per year in the UK. Why this Job Ready Program is a Perfect Package for You! So, what sets us apart from other programs? Let's dive into the exceptional benefits you'll experience when you join our {Course_Title}: Personalised Guidance: Our experienced mentors will provide one-on-one counselling sessions tailored to your specific needs. Whether you're a beginner or have some experience, we will guide you towards honing your skills and developing a strong foundation in Business Analysis. One-On-One Consultation Sessions with Experts: Gain invaluable insights and guidance from seasoned professionals. Our consultation sessions provide you with insider tips, tricks, and advice, empowering you to navigate the industry with confidence and expertise. Extensive Job Opportunities: We have established partnerships with numerous companies actively seeking professionals. Through our network, we'll connect you with exclusive job openings that are not easily accessible elsewhere. Our aim is to maximise your employment prospects and provide you with a range of exciting opportunities to choose from. Interview Preparation: We provide you with access to a comprehensive database of potential interview questions curated over years of industry experience. Walk into your interviews confident, well-prepared, and ready to impress. Get Unlimited Access to Entire Library: Enjoy unlimited access to our entire course library for a year. Seize this golden opportunity to advance your skills and achieve new heights! Money-Back Guarantee: Your satisfaction is our top priority. We are confident in the quality of our training and support, which is why we offer a 100% money-back guarantee. So don't be late and pursue your dream career with Academy for Health and Fitness Why choose focus awards? Choosing Focus Awards will give your career a big boost. These certifications are recognized everywhere, and they meet very high standards. Focus Awards isn't like other accrediting organisations. It's a game-changer! They are serious, innovative, and offer a wide range of qualifications. Choosing Focus Awards isn't just a decision-it's a step toward a better career, personal development, and becoming really good at what you do. Benefits you will gain from this Level 3 Award in Education & Training AET (former PTLLS) Course: Buy One, Get Five Career Development Courses absolutely FREE Premium digital learning resources Top-notch customer support Accessible modules around the clock User-friendly e-learning interface Standard-compliant education Globally recognised certification AET: Level 3 Award in Education and Training AET (Formerly PTTLS) The Level 3 Award in Education and Training - AET (Formerly PTTLS) course is comprised of three mandatory units. These are as follows: Understanding roles, responsibilities and relationships in education and training Understanding and using inclusive training and learning approaches in education and training Understanding assessment in education and training What skills will I gain from this AET: Level 3 Award in Education and Training AET (Formerly PTTLS) Course? Understand the underlying fundamentals of teaching and learning Make a practical approach to session planning Explore the various approaches to learning Determine the students' desires and long-term goals Implement strategies for assessing your students' potential You will become an expert in education and training You will gain knowledge in teacher expectations & attributions and much more... AET: Level 3 Award in Education and Training AET (Formerly PTTLS) Qualification Purpose Achieving the Level 3 will award in education and training will enable the professionals to have the necessary knowledge and skills to prepare, plan, deliver and evaluate teaching and training sessions in a wide variety of teaching or training settings. AET: Level 3 Award in Education and Training AET (Formerly PTTLS) Total Qualification Time It is an estimate of the total amount of time anticipated that a learner would spend to demonstrate mastery of all learning outcomes to achieve the award of the qualification. The whole qualification time is defined as GLH and an estimate of the time a learner will devote to preparation, study, and assessment. It does not underlie supervision by a lecturer, supervisor, or tutor. In the case of qualification, the credit value is defined by TQT, and one credit corresponds to ten hours of learning. Total Qualification Time for this AET: Level 3 Award in Education and Training AET (Formerly PTTLS) qualification is 120 hours. The total credit value for this AET: Level 3 Award in Education and Training AET (Formerly PTTLS) qualification is 12 AET: Level 3 Award in Education and Training AET (Formerly PTTLS) Guided Learning Hours These hours comprise all real-time contact time, hours of lectures or tutorials or supervision of a learner, tutor, trainer or other education providers. GLH for this qualification is of this AET: Level 3 Award in Education and Training AET (Formerly PTTLS): 48 AET: Level 3 Award in Education and Training AET (Formerly PTTLS) Method of Assessment: AET Unit 1: In Unit 1, you need to complete a variety of writing assignments AET Unit 2: In Unit 2, there should be an assessment taken in the workplace, primarily evaluating learners' work, professional discussions with audio-video evidence AET Unit 5: In Unit 5, you will be demonstrated through your delivered work items and audio-video evidence after evaluating learners in a training context. AET: Level 3 Award in Education and Training AET (Formerly PTTLS) Video Assessment You have to plan many things, such as observation, questioning/ professional discussion, and inspection of supporting work product evidence. Detailed assignment instructions will be made available to you in the 'Guidance for Achieving the Unit' section of your learning portal with a careful and clear explanation. You have to submit all your assignments via the online portal Certification of AET: Level 3 Award in Education and Training AET (Formerly PTTLS) Successful candidates will be awarded a AET: Level 3 Award in Education and Training AET (Formerly PTTLS) from Focus Awards. Progression of AET: Level 3 Award in Education and Training AET (Formerly PTTLS) Level 4 Certificate in Education and Training Level 5 Diploma in Education and Training Level 3 Award in Understanding the Principles and Practices of Assessment Level 3 Award in Assessing Competence in the Work Environment Level 3 Award in Assessing Vocational Related Achievement Level 3 Certificate in Assessing Vocational Achievement Level 4 Award in Understanding the Internal Quality Assurance of Assessment Processes and Practice Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice Level 4 Award in Learning and Development Level 4 Diploma in Learning and Development Who is this course for? Level 3 Award in Education and Training AET (Formerly PTTLS) Primary School Teacher Secondary School Teacher Private Tutor Freelance Teacher/ Trainer Consultant Job hunters & School leavers Educational Psychologist Office clerk & Administration Assistant College or University Student Requirements Level 3 Award in Education and Training AET (Formerly PTTLS) This AET: Level 3 Award in Education and Training AET (Formerly PTTLS)course does not have any specific entry requirements for students. However, You must be at least 19 years old or above to register and undergo an initial assessment. Since it is a level 3 qualification, you must pass the minimum 1st level of the literacy assessment. Career path Level 3 Award in Education and Training AET (Formerly PTTLS) You will have the ability to accomplish a lot of things with this certificate. Here are just a few examples: Primary School Teacher Secondary School Teacher Private Tutor Freelance Teacher/ Trainer Consultant Job hunters & School leavers Educational Psychologist Office clerk & Administration Assistant College or University Student Certificates Hard Copy Certificate Hard copy certificate - Included