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Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £180 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Catheterisation Training for Nurse/Carer will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Catheterisation Training for Nurse/Carer will help you keep ahead of the pack. The Catheterisation Training for Nurse/Carer incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and knowledge, reaching out to the level of expertise required for your position. Further, this Catheterisation Training for Nurse/Carer will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Catheterisation Training for Nurse/Carer, you can equip yourself with the essentials to keep you afloat into the competition. Along with this Catheterisation Training for Nurse/Carer course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Catheterisation Training for Nurse/Carer? => Course 01: Adult Nursing Diploma => Course 02: Diabetes Care Diploma => Course 03: Phlebotomy Diploma => Course 04: Medical Law => Course 05: Medication Administration Level 4 => Course 06: Medical Transcription => Course 07: Wound Care Level 2 => Course 08: Nutrition and Diet Awareness => Course 09: Infection Prevention Training => Course 10: Personal Hygiene As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the Catheterisation Training for Nurse/Carer to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Catheterisation Training for Nurse/Carer: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. The Course Curriculum of The Catheterisation Training for Nurse/Carer Bundle => Course 01: Clinical Training for Nurses and Carers - Catheterisation Module 1: Introduction Module 2: The Urinary System Module 3: Patients' Guide for Catheterisation Module 4: Guidance for Nursing and Care Staff Module 5: Protocol for Female Catheterisation Module 6: Protocol for Male Catheterisation Module 7: Protocol for Handling Catheter & Catheter Bags => Course 02: Adult Nursing Diploma Module1: Introduction to Nursing Module 2: Working in Different Healthcare Settings Module 3: Understanding legal, professional standards of practice and ethical aspects of health care- Part 1 Module 4: Understanding legal, professional standards of practice and ethical aspects of health care- Part 2 Module 5: Effective Communication in Nursing Module 6: Health and Safety in Nursing Module 7: Hygiene in Nursing Module 8: Infection Control Module 9: Asepsis in Nursing Module 10: Medication Administration in Nursing Module 11: Adult Care in Different Life Stages Module 12: Understanding Immune System in Nursing Module 13: Rest and Sleep Management in Nursing Module 14: Mobility and Immobility Issues of Patients in Nursing Module 15: Pain Management for Nurses Module 16: Nutrition in Nursing Module 17: Fluid and Electrolyte Balance Module 18: Assisting with Elimination Module 19: Oxygenation in Nursing => Course 03: Diabetes Care Diploma Module 01: What is Diabetes Module 02: The Diabetes Challenge Module 03: The Cost of Diabetes in Social Care Module 04: Type 1 Diabetes Module 05: Type 2 Diabetes Module 06: Type 2 Diabetes Treatments Module 07: Prediabetes Module 08: Gestational Diabetes Module 09: Other Types of Diabetes Module 10: Hypoglycaemia Module 11: Hyperglycaemia and Hyperosmolar Hyperglycaemic State Module 12: Glossary of Diabetes Terms => Course 04: Phlebotomy Diploma Module 01: Introduction to Phlebotomy Module 02: Blood Circulation, Function, and Composition Module 03: Phlebotomy Equipment Module 04: Routine Venipuncture Module 05: Venipuncture Complications and Pre-Examination Variables Module 06: Dermal Puncture Module 07: Quality Assessment and Management in Phlebotomy Module 08: Special Blood Collection Procedure Module 09: Infection Control and Risk Management => Course 05: Medical Law Module 01- An Introduction to Medical Law Module 02- Legislation on Access to Health, Medical Report, Treatment Module 03- Legislation on Adult Support Module 04- Legislation on Public Health and Health Service (Part 1) Module 05- Legislation on Public Health and Health Service (Part 2) Module 06- Legislation on Public Health and Health Service (Part 3) Module 07- Legislation on Public Health and Health Service (Part 4) Module 08- Legislation on Coronavirus Module 09- Legislation on Mental Health (Part 1) Module 10- Legislation on Mental Health (Part 2) Module 11- Legislation on Abortion Module 12- Other Legislation (Part 1) Module 13- Other Legislation (Part 2) => Course 06: Medication Administration Level 4 Module 01: Introduction to Safe Handling of Medicines Module 02: Legislation and guidance of medication management Module 03: Principles of Safe and Appropriate Handling of Medicines Module 04: Medication Risk Assessment Guidance Module 05: Handling Medicines in Social Care Settings Module 06: Consent to Treatment Module 07: Requirements for Specific Services Module 08: Levels of Care and Support Module 09: Procedure for Handling Medication Module 10: The Six Rights of Medication Administration Module 11: Covert Administration of Medication Module 12: Recording Procedures Module 13: Storage of Medication Module 14: Transfer and Disposal of Medication Module 15: Drug Formulation and Ways of Taking It => Course 07: Medical Transcription Module 01: Introduction to Medical Transcription Module 02: The What, How, Who and Why of Medical Transcription Module 03: Understanding Medical Reports Module 04: Medical Language Boot Camp Module 05: Formatting: The Basics Module 06: Data Protection => Course 08: Wound Care Level 2 Module 01: The Wound Healing Process & Factors Delaying Wound Healing Module 02: Types of Wounds and Their Treatment Module 03: Dressing Module 04: Wound Assessment Module 05: Glossary => Course 09: Nutrition and Diet Awareness Overview Nutritional Details What to Avoid & Problem Areas Beyond Food Putting It All Together => Course 10: Infection Prevention Training Module 01: Infection Prevention and Control Policy in the UK Module 02: Principles of Prevention and Control of Infection Module 03: Immunization Module 04: Infections Spread by Food and Water Module 05: Infections Spread by Animals and Insects, and Less Common Infections Found in the UK Module 06: Infections & Diseases Spread by Person-to-Person Contact Module 07: Infections Spread by Sexual Contact Module 08: Infections Spread by Blood and Body Fluids => Course 11: Personal Hygiene Module 01: Introduction to Personal Hygiene and a Brief History Module 02: Looking Clean, Smelling Clean Module 03: Improving and Maintaining Oral Health Module 04: Care of the Eyes Module 05: Ear Care Secrets Module 06: Foot & Nail Care in Personal Hygiene Module 07: Hair Care Hygienic Ways Module 08: Hygienic Approach to Skin Care Module 09: Maintain Good Toilet Hygiene Module 10: Potential Hygiene Guidelines Module 11: Personal Hygiene During Coronavirus Pandemic Take control of your healthcare career by enrolling in the Catheterisation Training for Nurse/Carer Bundle today! CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Catheterisation Training for Nurse/Carer bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Please note: This course doesn't entitle you to practice as a professional in this specific field. Rather, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. Requirements Our Catheterisation Training for Nurse/Carer is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having this Catheterisation Training for Nurse/Carer bundle will increase the value of your CV and open you up to multiple job sectors: Practice Nurse: £30,000 - £45,000 Community Nurse: £25,000 - £35,000 Hospital Nurse: £27,000 - £37,000 Clinical Nurse Specialist: £35,000 - £45,000 Catheterisation Specialist Nurse: £40,000 - £50,000 Advanced Practice Nurse: £45,000 - £55,000 Certificates CPDQS Accredited e-Certificate Digital certificate - Included CPDQS Accredited Hard-Copy Certificate Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Clinical Training for Nurses and Carers - Catheterisation) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Give a compliment to your career and take it to the next level. This Job Interview Training will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate skills for your next promotion, this Interview Training will help you keep ahead of the pack. Along with this Job Interview course, you will get 10 premium courses, an original Hardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Interview Bundle Consists of the following Premium courses: Course 01: Motivational Interviewing Course 02: Certificate in CV Writing and Interview Skills Course 03: English for Job Interview Course 04: Video Job Interview for Job Seekers Course 05: Facilities Management Level 3 Course 06: Recovering from a Job Loss in Technology Course 07: Employment Law Level 3 Course 08: Personal and Networking Skills Course 09: Leadership & Management Diploma Course 10: Assertiveness and Self-Confidence Development Course 11: Career Journey in 2021 and Beyond So, enrol now in this Job Interview Training Course to advance your career! Benefits you'll get choosing Apex Learning: Pay once and get lifetime access to 11 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID included with this Job Interview course Accessible, informative modules of the Job Interview Training course designed by expert instructors Learn at your ease - anytime, from anywhere Study the Job Interview course from your computer, tablet or mobile device CPD accredited Job Interview course - improve the chance of gaining professional skills Curriculum of Job Interview Training: Course 01: Motivational Interviewing Introduction Principles of Motivational Interviewing Motivational Interviewing: Skills & Strategies Stages of Change Theories of MI Developing and Maintaining MI Skills Motivational Interviewing in Various Health Settings Perils and Possibilities of Group-Based MI How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Job Interview Training bundle. Requirements Our Job Interview Training is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Motivational Interviewing) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The de.livery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost

Get Hard Copy + PDF Certificates + Transcript + Student ID Card as a Gift - Enrol Now Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in Six Sigma Training: Achieving Process Excellence and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all in one Six Sigma Training: Achieving Process Excellence bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Six Sigma Training: Achieving Process Excellence course that will enhance your skills and prepare you for the competitive job market. Also, our Six Sigma Training: Achieving Process Excellence experts are available for answering your queries and help you along your learning journey. Advanced audio-visuals learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Six Sigma Training: Achieving Process Excellence, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Six Sigma Training: Achieving Process Excellence Bundle Consists of the following Premium courses: Course 01: Diploma in Lean Process and Six Sigma Course 02: Lean Six Sigma Toolkit Course 03: Process Improvement: Reduce Waste Course 04: SAP Controlling (CO) - Product Costing S4HANA Course 05: Quality Assurance Course 06: Operations Management Course 07: Performance Management Course 08: Equality and Diversity Course 09: Business Analysis Level 3 Course 10: Compliance & Business Risk Management Course 11: Commercial Law 2021 Course 12: Leadership & Management Diploma Course 13: Workplace Confidentiality Course 14: Time Management Benefits you'll get choosing Apex Learning for this Six Sigma Training: Achieving Process Excellence: Pay once and get lifetime access to 14 CPD courses Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Curriculum of Six Sigma Training: Achieving Process Excellence Bundle Course 01: Diploma in Lean Process and Six Sigma Understanding Lean The Lean Culture The Five Principles of Lean Value and Waste Value Stream Mapping (VSM) The Principles of Flow and Pull Overview of Six Sigma The Define Phase The Measure Phase The Analyse Phase The Improve Phase The Control Phase Course 02: Lean Toolkit Introduction Cause and Effect Tools Working with Ideas Tools Process Mapping Tools Voice of the Customer Tools Close Out Course 03: Process Improvement: Reduce Waste Introduction Fundamentals of Waste The 8 Wastes VA vs. NVA Process Mapping Tools Case Study Close Out Course 04: SAP Controlling (CO) - Product Costing S4HANA Introduction Material Master Data and Pricing Controls BoM, Activities and Routing Overheads in Costing Costing Sheet Costing Variant Routing and Work Centres Cost Component Structure Execution of Standard Cost Estimation Course 05: Quality Assurance Introduction (Various Types of Testing) Functional Testing Rally Tool (Part - I) Rally Tool (Part - II) Documentation Waterfall Methodology Agile Methodology Introduction QA Revision Introduction to QTP Introduction to LoadRunner Course 06: Operations Management Introduction to Operations Management Project Management Business Development and Succession Planning Process Management Supply Chain Management Planning & Forecasting Operations Procurement & Purchasing Management Manufacturing & Delivery Operations Quality Management Managing Risk and Recovery Performance Management Talent Management Communication Skills Negotiation Techniques Conflict Management Stress Management Time Management Business Environment Business Writing Skills Course 07: Performance Management Introduction Performance Key Performance Indicators Reporting Rewarding Conclusion Course 08: Equality and Diversity Introduction to Equality, Diversity and Discrimination Equality and Diversity Legislation Integrating Equality and Diversity into Policy Human Rights Promoting Diversity and Social Inclusion Equality Analysis Links between Values, Attitudes and Beliefs Basics of Discrimination Stereotypes, Prejudice, Discrimination and Bias Institutional Discrimination Unconscious Bias Affirmative Action Monitoring Equality and Diversity Course 09: Business Analysis Level 3 Course 10: Compliance & Business Risk Management Course 11: Commercial Law 2021 Course 12: Personal Leadership and Influencing Skills Course 13: Workplace Confidentiality Course 14: Time Management CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Six Sigma Training: Achieving Process Excellence bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Six Sigma Training: Achieving Process Excellence is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so that you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Best Price Of The Market Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Are you interested in learning more about the viability of pursuing a career as a team physician? Or are you curious to know more about the current role of medicine in sports? This Sports Medicine course will take you through an in-depth analysis of the practice and application of treatment in the sporting world. This Sports Medicine course will teach you about the fundamentals of sports medicine. You will learn about common injuries and medical problems faced by athletes. Furthermore, you will gain knowledge about nutrition and weight management, performance enhancement methods and sports medicine careers. Finally, you will gain many insights into the future of sports science. So enrol in the Sports Medicine course now and gain knowledge about state-of-the-art treatment. Along with this Sports Medicine course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Sports Medicine Bundle Consists of the following Premium courses: Course 01: Sports Medicine Fundamentals Course 02: Sports Psychology Course 03: Sports Injuries Course 04: Sports and Fitness Coaching Course 05: Pain Management Course 06: Core Stability Course 07: Science-Based Workout: Build Muscle, Lose Fat & Get Fit Course 08: TRX Bodyweight Workout - Fat Loss & Muscle Building Training Course 09: HIIT: High Intensity Interval Training Course 10: Weight Loss - Intermittent Fasting Course 11: First Aid Training Learning Outcomes: Get to know the fundamentals of sports medicine. Learn about common injuries related to sports. Acquire knowledge about nutrition and weight management. Recognise medical problems faced by athletes. Know in detail about imaging in sports. Learn the methods of performance enhancement. Gain knowledge about careers in sports medicine. Discover the future of sports science. Enrol now in Sports Medicine to advance your career, and use the premium study materials from Apex Learning. Curriculum of this Bundle Course 01: Sports Medicine Fundamentals Module 1: Sports Medicine Module 2: Careers in Sports Medicine Module 3: Top Ten Common Injuries Module 4: Common Medicines Module 5: Nutrition and Weight Management Module 6: Medical Problems Faced by Athletes Module 7: Sports and Exercise Module 8: Imaging in Sports Medicine Module 9: Performance Enhancement Module 10: The Future of Sports Science Course 02: Sports Psychology Module 01 - Introduction Module 02 - Mental Toughness Module 03 - Imagery Module 04 - Motivation in sport Module 05 - Goal Setting in Sport Module 06 - Arousal, Stress, and Anxiety Module 07 - Arousal Regulation Module 08 - Concentration Module 09 - Exercise and Psychological Wellbeing Module 10 - Athletic Injuries and Psychology And Much More... Course 03: Sports Injuries Module 01: Introduction Module 02: Top Ten Common Injuries Module 03: Other Injuries Related to Sports and their Treatment Module 04: Internal Organ Injuries and their Treatment Module 05: First Aid Module 06: Medicine Module 07: Anatomy and Physiology of Sports Injuries Module 08: Drugs and Doping in Sport Module 09: Medical Assessment and Pre-participation Screening And Much More... Course 04: Sports and Fitness Coaching Module 1: Introduction Module 2: Psychological, Motivational, and Behavioural Training for Sports Module 3: Techniques for Sports Coaching Module 4: Physical Fitness and Training Module 5: Management Skills Module 6: Coaching for Popular Sports Module 7: Nutrition Concerns for Athletes Module 8: Injury Prevention and Rehabilitation Module 9: Children and Parent in Sports Module 10: Women Coaches Module 11: Coaching and Ethical Practice Course 05: Pain Management Module 01: Introducing Pain Management Module 02: Pain Theories Module 03: Types of Pain Module 04: Physiology and Psychology of Acute Pain Module 05: Pain as a Long-term Condition Module 06: Back and Neck Pain Module 07: Headache Module 08: Neuropathic Pain and Its Management Module 09: Cancer Pain Module 10: Assessment of Pain Module 11: Relaxation for Pain Management Course 06: Core Stability Module 01: Course Speaking Module 02: Anti-Extension Easy Module 03: Anti-Extension Hard Module 04: Anti-Extension Medium Module 05: Anti-Rotation Easy Module 06: Anti-Rotation Hard Module 07: Anti-Rotation Medium Module 08: Bear Crawl Exercises Module 09: Hip Easy Module 10: Hip Hard Module 11: Hip Medium Module 12: Scapula Easy Module 13: Scapula Medium Module 14: Testing Course 07: Science-Based Workout: Build Muscle, Lose Fat & Get Fit Introduction The Science Behind Building Muscle & Losing Fat Beginner Workout Program Motivation & Goal Setting Course 08: TRX Bodyweight Workout - Fat Loss & Muscle Building Training Introduction TRX Fundamentals Your TRX Workout Exercise Videos TRX And Cardio Boosting Your Results Course 09: HIIT: High Intensity Interval Training Module 01: Introduction to HIIT Module 02: What Is HIIT? Module 03: The Benefits of HIIT Module 04: The Essentials of HIIT Module 05: Fat Loss & Muscle Gain with HIIT Module 06: Build Endurance with HIIT Module 07: Common HIIT Mistakes Module 08: Best Diet for HIIT Module 09: Supplements for HIIT Module 10: Final Ideas & Tips Course 10: Weight Loss - Intermittent Fasting Beginning Concepts & Benifits How Intermittent Fasting Works Intermittent Fasting Protocol Getting Started & Maximizing Results Intermittent Fasting Q & A Final Ideas & Tips Course 11: First Aid Training Introduction to Workplace First Aid Legal Framework for Workplace First Aid Incident Management at Work Primary Survey Secondary Survey Basic First-Aid Techniques Dealing with Minor Injuries at the Workplace Secondary Illness Loss of Responsiveness and CPR Secondary Illness Breathing Problems Secondary Illnesses and Injuries Dealing With Fractures and Dislocations Call for an Emergency How will I get my Certificate? After successfully completing the Course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) PS The delivery charge inside the UK is £3.99, and the international students have to pay £9.99. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Sports Medicine bundle. Requirements This Sports Medicine course has been designed to be fully compatible with tablets and smartphones. Career path Sports medicine is in high demand. By 2029, 72,500 additional jobs in the field of medicine are anticipated to be filled. Over the following few years, this amounts to a 2.15 percent yearly increase. There are various opportunities for you in this area. On average, you can expect to earn a salary of at least £40,257 annually in the UK. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Description: This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers. Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service. Because of this, trained customer service and contact centre agents are highly sought after in all industries. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Module 02 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Module 03 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 05 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 06 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Module 07 Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Final Exam Final Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Employee training is essential for any business looking to optimise its workforce and stay competitive in a fast-evolving marketplace. The Guidelines for Employee Training Course provides a clear and practical framework for designing, implementing, and managing training programmes that deliver results. This course covers key strategies for creating effective training plans, understanding employee learning needs, and evaluating the success of training efforts. Designed for managers and HR professionals, this course offers practical advice on how to ensure employees get the most from their training, helping businesses achieve their goals with a well-trained, motivated team. This course is perfect for those seeking to streamline their employee training process, making it more effective and impactful. By focusing on key areas such as identifying training needs, setting objectives, and tracking progress, participants will gain valuable insights into how to maximise the return on investment in training. You’ll learn how to develop a supportive training culture within your organisation, ensuring that your employees have the tools and knowledge they need to succeed, all while keeping the process simple, efficient, and engaging. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Employee Training Responsibilities Module 02 : Coaching and Mentoring Skills for Managers Module 03 : Embracing Change in the Workplace Module 04 : Preventing Harassment and Promoting a Respectful Workplace Module 05 : Effective Performance Appraisals and Feedback Module 06 : Effective Communication Strategies Module 07: A Conflict Resolution Process Module 09 : Time Management for Managers Learning Outcomes: Enhance leadership abilities and inspire teams. Navigate workplace change with confidence. Foster a respectful, inclusive work environment. Conduct effective performance appraisals and provide constructive feedback. Master communication strategies for better workplace relationships. Develop conflict resolution skills and optimise time management. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Managers and supervisors HR professionals Team leaders Employees aspiring to leadership roles Small business owners Those seeking personal development in the workplace Career path HR Manager Team Leader Change Management Consultant Communication Specialist Workplace Mediator Project Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! This Certificate in Health Economics and Health Technology Assessment Training at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Health Economics at QLS Level 3 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Health Economics at QLS Level 3 course. Due to Health Economics at QLS Level 3's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Health Economics at QLS Level 3 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Health Economics at QLS Level 3 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Health Economics at QLS Level 3 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Health Economics at QLS Level 3 course. This Health Economics at QLS Level 3 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Health Economics at QLS Level 3 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Health Economics at QLS Level 3 course: Module 01: Introduction to Health Economics and Health Technology Assessment Module 02: Basic Economic and Technological Concepts Module 03: What Is Health Economics? Module 04: What Is Health Technology Assessment? Module 05: The Health Minister's Dilemma Module 06: Exploring the Relationship Between Health Economics (HE) and Health Technology Assessment (HTA) Module 07: Economic Evaluation Module 08: Health Insurance Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Certificate in Health Economics and Health Technology Assessment Training at QLS Level 3 exams. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Health Economics at QLS Level 3 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements Health Economics at QLS Level 3 No prior background or expertise is required. Career path The Health Economics at QLS Level 3 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates Certificate in Health Economics and Health Technology Assessment Training at QLS Level 3 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Certificate in Health Economics and Health Technology Assessment Training at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost. CPDQS Accredited Certificate Digital certificate - Included

10 QLS Endorsed Courses for Teacher | 10 Endorsed Certificates Included | Life Time Access

10 QLS Endorsed Courses for Educator | 10 Endorsed Certificates Included | Life Time Access

Level 7 Diploma (FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificate| 140 CPD Points| CPD & CiQ Accredited