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In today’s fast-paced digital landscape, the role of a Customer Support Engineer is more crucial than ever. This course offers a clear and structured pathway to mastering the essential knowledge needed to tackle technical support challenges with confidence. You’ll explore core concepts in troubleshooting, system diagnostics, and client communication—equipping you to handle customer queries with ease and precision. Whether you’re new to the field or looking to refine your approach, this course delivers insight into the technologies and problem-solving techniques that define modern customer support. Designed for busy professionals, the course content is entirely online and thoughtfully crafted to fit into your schedule. Expect engaging modules that balance technical depth with the finesse required to maintain strong customer relationships. With a touch of dry humour to keep things lively, this course transforms complex topics into manageable, memorable lessons that prepare you to excel in a technical support environment. Say goodbye to confusion and hello to clarity, all while enhancing your professional profile. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Customer Support Engineer Apprentice training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Customer Support Engineer Apprentice training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Stepping into a supervisory role brings its fair share of challenges—and opportunities to quietly excel without making a song and dance about it. The Performance Supervisor Course is designed for individuals ready to oversee teams with competence, confidence, and a touch of common sense. This course takes a sharp look at the core functions of performance supervision: monitoring workflows, motivating teams, resolving issues with minimal fuss, and handling the day-to-day realities of leading others—all without needing a corporate pep talk or a beanbag. Whether you’re newly promoted or have been managing for a while but suspect there's a better way to do it, this course covers what matters most: communication that doesn’t make eyes glaze over, feedback that actually sticks, and team oversight that doesn’t involve babysitting. With clear strategies and thoughtful guidance, it’s ideal for professionals who prefer results over rah-rah speeches. No jargon. No fluff. Just good management sense, sharpened for modern workplaces where performance matters more than posturing. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Understanding Pressure Module 02: Understanding How Pressure Affects Our Psychology and Behaviour Module 03: The Relationship Between Stress and Performance: The Inverted-U Theory Module 04: Strategies to Cope With Pressure Module 05: Cognitive Behavioral Therapy (CBT) Module 06: Effective Communication Under Pressure: Part 1 Module 07: Effective Communication Under Pressure: Part 2 Module 08: Leadership Under Pressure Module 09: Team Resilience to Work Under Pressure Module 10: Work Related Stress by HSA (Health and Safety Authority) & HSE (Health and Safety Executive) Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Performance Supervisor training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Performance Supervisor training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

***24 Hour Limited Time Flash Sale*** Safeguarding Children from Abuse - CPD Certified Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Did you know that according to the Confederation of British Industry (CBI), strong customer relationships are the foundation for 82% of businesses in the UK? If you're looking to build a successful career in business, then mastering account management is essential. This bundle equips you with the skills and knowledge to develop and nurture profitable client relationships. This comprehensive Account Management bundle goes beyond just accounting. You'll gain a solid understanding of financial concepts, explore specialist software like QuickBooks and Xero, and learn how to analyse financial statements. The bundle also covers essential skills like communication, client relationship management (CRM), and key account management (KAM) techniques. But that's not all. When you enrol in Account Management Online Training, you'll receive 25 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this Account Management Career Bundle: Course 01: Business Accounting Training Course 02: Accounting and Finance Course 03: Finance Principles Course 04: Financial Analysis Course 05: Quickbooks Online Course 06: Xero Accounting and Bookkeeping Online Course 07: Microsoft Excel & Accounting Training Course 08: Financial Statement Analysis Masterclass Course 09: Corporate Finance: Profitability in a Financial Downturn Course 10: Tax Accounting Course 11: Level 3 Diploma in Anti-Money Laundering (AML) Course 12: Key Account Management (KAM) Certificate Course 13: Customer Relationship Management (CRM) Training Course 14: Communication Skills Masterclass Course 15: Capital Budgeting & Investment Decision Rules Course 16: Internal Audit Skills Diploma Course 17: Debt Management - Online Course Course 18: Financial Wellness: Managing Personal Cash Flow Course 19: Corporate Finance: Working Capital Management Course 20: Business Management and Finance Course Course 21: Sage 50 Accounts Training Course 22: Payroll Manager and HR Management Course 23: Financial Modeling Course 24: Budget Analysis and Financial Report Building Course 25: Leadership & Management Diploma Don't let this opportunity pass you by. Enrol in Account Management today and take the first step towards achieving your goals and dreams. Learning Outcomes of Account Management Analyze financial statements to identify key performance indicators (KPIs). Master financial accounting principles and taxation concepts. Implement effective CRM strategies to build strong client relationships. Develop strong communication skills to build rapport and trust with clients. Apply key account management techniques to retain high-value clients. Utilize financial tools like QuickBooks and Xero to streamline accounting processes. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Account Management Get a free student ID card with Account Management Training program (£10 postal charge will be applicable for international delivery) The Account Management is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Account Management course materials The Account Management comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Business Accounting Training Professional Bookkeeper Introduction Introduction To Accounting And Business The Accounting Equation Analysing Transactions Entering Information - Posting Entries Adjusting Process Adjusting Entries Adjustment Summary Preparing A Worksheet Financial Statements Completing The Accounting Cycle The Accounting Cycle Illustrated Fiscal Year Course 02: Accounting and Finance Module 01: Introduction To Accounting Module 02: The Role Of An Accountant Module 03: Accounting Concepts And Standards Module 04: Double-Entry Bookkeeping Module 05: Balance Sheet Module 06: Income Statement Module 07: Financial Statements Module 08: Cash Flow Statements Module 09: Understanding Profit And Loss Statement Module 10: Financial Budgeting And Planning Module 11: Auditing Course 03: Finance Principles Section 01: Finance And Free Market Economies Section 02: Corporate Finance Section 03: Company Stock Valuation & Derivatives Section 04: Option Valuation: Fundamentals Vs. Technical Analysis Section 05: Financial Forecasting =========>>>>> And 22 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously, it was £12.99*25 = £325) CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99) CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Account Management course is ideal for: Students seeking mastery in Account Management Professionals seeking to enhance Account Management skills Individuals looking for an Account Management-related career. Anyone passionate about Account Management Requirements This Account Management doesn't require prior experience and is suitable for diverse learners. Career path This Account Management bundle will allow you to kickstart or take your career in the related sector to the next stage. Account Executive Client Manager Key Account Manager Business Development Financial Analyst Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.

The comprehensive Petroleum Refining Demystified Level 2 has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Petroleum Refining Demystified Level 2 today, and learn from the very best the industry has to offer! This best selling Petroleum Refining Demystified Level 2 has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Petroleum Refining Demystified Level 2 is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Petroleum Refining Demystified Level 2 is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Petroleum Refining Demystified Level 2 is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Petroleum Refining Demystified Level 2, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Petroleum Refining Demystified Level 2 will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Petroleum Refining Demystified Level 2 to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

The comprehensive Overview of Oil and Gas Industry has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Overview of Oil and Gas Industry today, and learn from the very best the industry has to offer! This best selling Overview of Oil and Gas Industry has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Overview of Oil and Gas Industry is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Overview of Oil and Gas Industry is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Overview of Oil and Gas Industry is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Overview of Oil and Gas Industry, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Overview of Oil and Gas Industry will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Overview of Oil and Gas Industry to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

The comprehensive Jira and Confluence for Beginners has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Jira and Confluence for Beginners today, and learn from the very best the industry has to offer! This best selling Jira and Confluence for Beginners has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Jira and Confluence for Beginners is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Jira and Confluence for Beginners is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Jira and Confluence for Beginners is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Jira and Confluence for Beginners , you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Jira and Confluence for Beginners will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Jira and Confluence for Beginners to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

The comprehensive Greeting Card Watercolour Painting Level-3 has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Greeting Card Watercolour Painting Level-3 today, and learn from the very best the industry has to offer! This best selling Greeting Card Watercolour Painting Level-3 has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Greeting Card Watercolour Painting Level-3 is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Greeting Card Watercolour Painting Level-3 is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Greeting Card Watercolour Painting Level-3 is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Greeting Card Watercolour Painting Level-3, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Greeting Card Watercolour Painting Level-3 will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Greeting Card Watercolour Painting Level-3 to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Course Overview The comprehensive Fundamentals of Control Valve Basics has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Fundamentals of Control Valve Basics today, and learn from the very best the industry has to offer! This best selling Fundamentals of Control Valve Basics has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Fundamentals of Control Valve Basics is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Fundamentals of Control Valve Basics is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Fundamentals of Control Valve Basics is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Fundamentals of Control Valve Basics, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Fundamentals of Control Valve Basics will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Fundamentals of Control Valve Basics to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

The comprehensive Essential Watercolour Painting: Boats and Water has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Essential Watercolour Painting: Boats and Water today, and learn from the very best the industry has to offer! This best selling Essential Watercolour Painting: Boats and Water has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Essential Watercolour Painting: Boats and Water is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Essential Watercolour Painting: Boats and Water is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Essential Watercolour Painting: Boats and Water is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Essential Watercolour Painting: Boats and Water, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Essential Watercolour Painting: Boats and Water will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Essential Watercolour Painting: Boats and Water to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

The comprehensive Diet and Nutrition for Healthy Life has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Diet and Nutrition for Healthy Life today, and learn from the very best the industry has to offer! This best selling Diet and Nutrition for Healthy Life has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Diet and Nutrition for Healthy Life is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Diet and Nutrition for Healthy Life is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Diet and Nutrition for Healthy Life is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Diet and Nutrition for Healthy Life, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Diet and Nutrition for Healthy Life will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Diet and Nutrition for Healthy Life to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.