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Overview Restaurant managers have an immense contribution to the success of a food business. They oversee the daily operations of a restaurant and ensure customer satisfaction. In this Restaurant Management Course, you'll gain valuable insights into the various restaurant management operations to run a profitable restaurant. You'll start the Restaurant Management Course with a comprehensive understanding of the restaurant industry. Gradually, the program will take you through the basic steps and design considerations for planning a restaurant layout.  In addition, you'll get information on menu planning, drinks management and business finance management. You will understand how technology can improve your restaurant management operations and explore the steps in finding and training the best employees for your business. You'll also learn how to maintain cleanliness in your restaurant and improve your understanding of customer relationship marketing. Course Preview Learning Outcomes Learn the fundamental steps of menu planning Enrich your knowledge of purchasing, receiving, inventory, and storage Know the strategies for an effective recruitment process Find excellent tips on how to keep your restaurant clean and safe Understand why teamwork is essential in restaurants Learn about the customer relations and marketing policy Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skill Will You Learn From the Course? Menu Planning Inventory Management Health and Hygiene Management Team Building Marketing Customer Service Who Should Take this Restaurant Management Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Restaurant Management Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Restaurant Management Course Certification After completing and passing the Restaurant Management Course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ Restaurant Management Course provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Restaurant Manager Food and Beverage Manager Hospitality Consultant Event Planner Culinary Entrepreneur Module 01: An Overview of the Restaurant Industry An Overview of the Restaurant Industry1 00:20:00 Module 02: Choosing Your Restaurant Choosing Your Restaurant1 00:16:00 Module 03: Restaurant Layout Management and Legal Requirements Restaurant Layout Management and Legal Requirements1 00:19:00 Module 04: Menu Planning Menu Planning1 00:25:00 Module 05: Drinks Management Drinks Management1 00:16:00 Module 06: Purchasing, Receiving, Inventory, and Storage Purchasing, Receiving, Inventory, and Storage1 00:29:00 Module 07: Financing Your Business Financing Your Business1 00:25:00 Module 08: Finding, Recruiting, and Training Employees Finding, Recruiting, and Training Employees1 00:25:00 Module 09: Running a Safe and Clean Restaurant Running a Safe and Clean Restaurant1 00:26:00 Module 10: Handling Service Using Technology Handling Service Using Technology1 00:23:00 Module 11: Teamwork and Daily Routine of a Restaurant Teamwork and Daily Routine of a Restaurant1 00:22:00 Module 12: Customer Relations and Marketing Policy Customer Relations and Marketing Policy1 00:26:00 Assignment Assignment - Restaurant Management 00:00:00 Order Your Certificates and Transcript Order Your Certificates and Transcripts 00:00:00

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

Retail management plays a pivotal role in the success of any business, and the Retail Management Strategies Course is designed to equip you with the knowledge and strategies necessary to navigate today’s competitive retail landscape. This course delves into the core elements that shape retail success, from efficient inventory management to understanding consumer behaviour. With a focus on strategic planning and decision-making, the course will guide you through the essential practices that drive store performance and customer satisfaction. Whether you're looking to boost your current retail knowledge or set the stage for new opportunities, this course provides the perfect foundation. Throughout the course, you'll explore key retail concepts such as sales forecasting, staff management, and how to optimise store layout for maximum profitability. We will cover the latest industry trends and introduce you to strategies that help businesses stay ahead in the constantly evolving retail sector. By the end of this course, you'll be equipped to make informed decisions that improve store performance, increase customer loyalty, and boost your retail career potential. If you’re ready to sharpen your skills and stay competitive in a fast-paced retail environment, this course will guide you every step of the way. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: An Overview of Retail Operations Module 02: Strategy Development in Retail Module 03: Procurement and Merchandising in Retail Module 04: Pricing Strategies in Retail Module 05: Supply Chain Management in Retail Operations Module 06: Importance of Consumer Behaviour Module 07: Retail Location Selection Module 08: Supplier Negotiation Skills Module 09: Essential Management and Leadership Skills Module 10: Managing Multiple Retail Channels Module 11: Brand Management in Retail Module 12: Retail Store Health & Safety Guidelines Module 13: Consumer Rights Act Learning Outcomes Develop strategic thinking for retail success. Master negotiation skills for effective supplier partnerships. Apply consumer-centric strategies in retail decision-making. Demonstrate leadership in managing diverse retail channels. Ensure retail store compliance with health and safety guidelines. Navigate the legal landscape of retail with knowledge of the Consumer Rights Act. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Retail Managers Aspiring Retail Leaders Procurement Professionals Merchandising Enthusiasts Supply Chain Management Aspirants Entrepreneurs in the Retail Sector Brand Managers Individuals Interested in Consumer Rights Career path Retail Manager Procurement Specialist Merchandising Coordinator Supply Chain Analyst Brand Manager Consumer Rights Advisor Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

In today's competitive landscape, the imperative to enhance organisational performance has never been greater. At the heart of this quest lies the mastery of Quality Management Systems (QMS) and strategic training, essential for any entity aiming to outshine its competitors. Our 'Advanced Diploma in Quality Management and Strategic Training - ISO 9001 at QLS Level 7' course is meticulously crafted to arm participants with the knowledge and tools necessary to implement and manage an effective QMS. It intertwines the principles of Total Quality Management (TQM) with the nuances of managing a quality service, ensuring a holistic understanding that transcends traditional management practices. Through a deep dive into critical definitions, the course unfolds the fabric of quality management, elucidating the roles and responsibilities within a QMS. It adeptly covers the major changes in the field, incorporating the latest trends in financial data quality management and the strategic aspects of quality management systems. This course is not just about theory; it's an invitation to explore the practicalities of setting and achieving quality objectives, evaluating performance, and utilising helpful tools to ensure continuous improvement. Embarking on this journey, learners will uncover the qualities of a good manager and the strategic training necessary for excellence. The curriculum is designed to foster an environment where managing a quality service becomes second nature, preparing participants for a myriad of quality manager jobs. With a focus on the process approach and the context of the organisation, this course is a beacon for those seeking to elevate their career to new heights in quality management. Learning Outcomes: Understand the foundation and application of quality management systems and TQM principles within an organisation. Gain insights into effective strategies for managing a quality service and enhancing financial data quality management. Learn the essential qualities of a good manager and the role of strategic training in achieving organisational excellence. Master the process approach to QMS and how to set, achieve, and evaluate quality objectives effectively. Acquire the knowledge to navigate major changes in quality management and utilise helpful tools for continuous improvement. Why buy this Advanced Diploma in Quality Management and Strategic Training - ISO 9001 at QLS Level 7? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Advanced Diploma in Quality Management and Strategic Training - ISO 9001 at QLS Level 7 for? Individuals aspiring to pursue a career in quality management. Current managers seeking to enhance their strategic training and management skills. Professionals responsible for implementing and maintaining QMS in their organizatiorganisationsnterested in understanding the intricacies of ISO 9001 and its application. Learners aiming to acquire a comprehensive understanding of performance evaluation within QMS. Prerequisites This Advanced Diploma in Quality Management and Strategic Training - ISO 9001 at QLS Level 7 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Advanced Diploma in Quality Management and Strategic Training - ISO 9001 at QLS Level 7 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Quality Manager: £35,000 - £60,000 Per Annum QMS Specialist: £30,000 - £50,000 Per Annum Process Improvement Manager: £40,000 - £65,000 Per Annum Quality Assurance Director: £50,000 - £80,000 Per Annum Quality Systems Auditor: £25,000 - £45,000 Per Annum Strategic Quality Planner: £45,000 - £70,000 Per Annum Certification After studying the course materials of the Advanced Diploma in Quality Management and Strategic Training - ISO 9001 at QLS Level 7 there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99. Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £135 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Course Structure Course Structure 00:07:00 Critical Definitions What is Quality 00:02:00 What is ISO 00:08:00 What is a System - Management System 00:02:00 What is Policy - Quality Policy 00:06:00 What is Vision, Mission & Strategy 00:03:00 QA Vs QC 00:06:00 Effectiveness Vs Efficiency 00:06:00 Verification Vs Validation 00:11:00 Conformity Vs Nonconformity Vs Defect 00:04:00 Correction Vs Corrective Action Vs Preventive Action 00:08:00 Risk & Preventive Action 00:06:00 What is Competence 00:03:00 What is the Context of the Organization 00:05:00 Who are the Interested parties 00:03:00 What are the Needs & expectations 00:05:00 Management System Requirements 00:01:00 Who is a customer 00:02:00 What is Customer Satisfaction 00:06:00 Product Vs Service Vs Process 00:05:00 Document Vs Record 00:06:00 What is Customer Complaint 00:02:00 Measuring Vs Monitoring Vs Performance 00:02:00 Who is Responsible Who is Responsible 00:12:00 Responsibility Vs Accountability 00:02:00 Quality Management Principles Quality Management Principles 00:17:00 Major Changes ISO 9001:2015 Core Concepts 00:08:00 Major terminology Differences 00:04:00 Documented Information 00:07:00 Major changes - Organizational Knowledge 00:05:00 Major changes - Risk Based Thinking 00:06:00 Process Approach Process Approach Concept-1 00:04:00 What is PDCA 00:05:00 Process Approach Concept-2 00:03:00 Process Approach in ISO 9001:2015 00:04:00 Key Benefits 00:07:00 PDCA in ISO 9001 2015 00:10:00 Context of the Organization Understanding the Organization and its Context 00:08:00 Internal & External issues 00:03:00 SWOT Analysis 00:06:00 Interested Parties & their Needs & Expectations 00:03:00 KANO Model 00:10:00 Understanding the context - Summary 00:08:00 Choosing your Strategic Objective 00:05:00 Strategic Map Examples-1 00:03:00 Strategic Planning Process 00:06:00 What is a Vision 00:06:00 How to Create a Vision Statement 00:08:00 What is a Mission 00:06:00 SMART GOAL 00:06:00 SMART Goal Example 00:04:00 Strategic Map Examples-2 00:10:00 Context Chapter Summary 00:07:00 Quality Objectives Quality Objectives & Planning 00:05:00 ISO & SMART 00:02:00 Objectives Origin 00:06:00 Objectives Examples 00:07:00 Goal Vs Objective-1 00:07:00 Goal Vs Objective Example 00:02:00 Goal Vs Objective-2 00:10:00 Performance Evaluation Performance Evaluation in ISO 9001:2015 00:10:00 Customer Satisfaction 00:06:00 Analysis & Evaluation 00:12:00 Key Performance Indicators 00:08:00 Dashboard Examples 00:07:00 Management Review Meetings 00:11:00 Improvement 00:16:00 Nonconformity & Corrective Action 00:06:00 Nonconformity & Corrective Action Example 00:06:00 Nonconformity & Corrective Action Origin 00:06:00 Continual Improvement 00:01:00 Analysis Mindset 00:09:00 Quantitative Vs Qualitative 00:16:00 Now What Now What? 00:11:00 Course Summary 00:10:00 Helpful Tools SIPOC 00:06:00 Flowcharts 00:04:00 Control Charts 00:04:00 Cause and Effect Diagram 00:06:00 Pareto Chart 00:07:00 5 WHYs 00:03:00 Other Tools 00:08:00 Finally! 00:01:00 See you soon Bonus Lecture 00:02:00 Assignment Assignment - Advanced Diploma in Quality Management and Strategic Training - ISO 9001 at QLS Level 7 04:00:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

Customer Service Level 2: In today's competitive landscape, customer service isn't just a nice-to-have; it's a critical component of business success. The ability to provide exceptional customer service can be the difference between thriving and merely surviving in the market. Building upon the foundational principles covered in Customer Service Level 1, our comprehensive Customer Service Level 2 course delves deeper into advanced strategies and techniques to elevate your customer experience to new heights.   Module 1: Introduction to Customer Service The foundation of exceptional customer service begins with a thorough understanding of its principles and importance. In this module, participants will gain insights into the fundamental concepts of customer service, including its role in business success, the impact of positive customer experiences, and the psychology of customer satisfaction. Through interactive lessons and case studies, learners will develop a solid understanding of why customer service excellence is crucial for organizations across industries. Module 2: Customer Needs Assessment and Problem Solving Anticipating and addressing customer needs effectively is a cornerstone of outstanding customer service. This module equips participants with the skills to assess customer requirements accurately and proactively identify potential issues before they escalate. Through role-playing exercises and real-world scenarios, learners will hone their problem-solving abilities and learn how to tailor solutions to meet the unique needs of each customer. Module 3: Effective Customer Engagement and Relationship Management Building strong and lasting relationships with customers is essential for fostering loyalty and driving repeat business. In this module, participants will discover strategies for engaging customers effectively across various touchpoints, including in-person interactions, phone calls, emails, and social media platforms. Through practical tips and best practices, learners will learn how to cultivate trust, empathy, and rapport with customers, leading to enhanced satisfaction and loyalty. Module 4: Handling Complaints and Service Recovery Even the best organizations encounter challenges and complaints from customers. However, it's how these issues are addressed and resolved that truly sets companies apart. In this module, participants will learn proven techniques for managing customer complaints with professionalism and empathy. From active listening and de-escalation strategies to offering appropriate solutions and service recovery, learners will gain the confidence and skills needed to turn negative experiences into opportunities for customer delight. Module 5: Multi-Channel and Global Customer Service In today's interconnected world, customers expect seamless service experiences across multiple channels and geographic locations. This module explores the complexities of providing customer service in a global, multi-channel environment. Participants will learn how to leverage technology effectively to streamline communication and support processes, while also respecting cultural nuances and preferences. Through case studies and practical exercises, learners will gain insights into best practices for delivering exceptional customer service in diverse settings.   Course Features: Interactive Learning: Engaging multimedia content, including videos, quizzes, and simulations, keeps participants actively involved throughout the course. Expert Instruction: Our experienced instructors bring a wealth of knowledge and real-world experience to guide learners through each module. Practical Applications: From role-playing exercises to case studies, participants will have ample opportunities to apply their newfound knowledge in realistic scenarios. Flexible Learning: Access the course anytime, anywhere, via our user-friendly online platform, allowing participants to learn at their own pace and convenience. Certification: Upon successful completion of the course, participants will receive a certificate, recognizing their commitment to excellence in customer service.   Conclusion: Customer Service Level 2 is designed for professionals who are committed to delivering exceptional customer experiences and driving business success. Through a comprehensive curriculum covering advanced topics such as needs assessment, problem-solving, relationship management, complaint handling, and global service delivery, participants will emerge with the skills and confidence needed to excel in today's competitive marketplace. Join us on this transformative journey and elevate your customer service to the next level. Course Curriculum Module 1 Introduction to Customer Service Introduction to Customer Service 00:00 Module 2 Customer Needs Assessment and Problem Solving Customer Needs Assessment and Problem Solving 00:00 Module 3 Effective Customer Engagement and Relationship Management Effective Customer Engagement and Relationship Management 00:00 Module 4 Handling Complaints and Service Recovery Handling Complaints and Service Recovery 00:00 Module 5 Multi-Channel and Global Customer Service Multi-Channel and Global Customer Service 00:00

Overview This Hospitality and Revenue Management course will unlock your full potential and will show you how to excel in a career in Hospitality and Revenue Management. So upskill now and reach your full potential. Everything you need to get started in Hospitality and Revenue Management is available in this course. Learning and progressing are the hallmarks of personal development. This Hospitality and Revenue Management will quickly teach you the must-have skills needed to start in the relevant industry. In This Mental Health Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Mental Health skills to help you advance your career. Acquire a comprehensive understanding of various Mental Health topics and tips from industry experts. Learn in-demand Mental Health skills that are in high demand among UK employers, which will help you to kickstart your career. This Hospitality and Revenue Management course covers everything you must know to stand against the tough competition in the Hospitality and Revenue Management field.  The future is truly yours to seize with this Hospitality and Revenue Management. Enrol today and complete the course to achieve a Hospitality and Revenue Management certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Hospitality and Revenue Management course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Hospitality and Revenue Management course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Hospitality and Revenue Management course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Hospitality and Revenue Management is suitable for anyone aspiring to start a career in Hospitality and Revenue Management; even if you are new to this and have no prior knowledge on Hospitality and Revenue Management, this course is going to be very easy for you to understand.  And if you are already working in the Hospitality and Revenue Management field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Hospitality and Revenue Management course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Hospitality and Revenue Management course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Hospitality and Revenue Management course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Hospitality and Revenue Management course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Hospitality and Revenue Management Module 1. Introduction to Hospitality and Revenue Management 00:16:00 Module 2. Business Prospect of the Hospitality Industry 00:13:00 Module 3. An Overview of Hotel Industry 00:17:00 Module 4: The Process of Selection and Recruitment in Hospitality Industry 00:21:00 Module 5: The Process of Development and Training in Hospitality Industry 00:21:00 Module 6. Hospitality Management Operations 00:34:00 Module 7. Management of Service Quality in Hospitality Industry 00:18:00 Module 8. Importance of Revenue Management 00:21:00 Module 9. Key Performance Indicator in Hospitality Revenue Management 00:17:00 Module 10. The Revenue Management 00:21:00 Module 11: Customer Satisfaction 00:20:00 Module 12. Promotional Strategies 00:22:00 Module 13. The Future of Hospitality Revenue Management in UK 00:21:00 Module 14. Career Prospects in the Hospitality Industry 00:12:00

In an era marked by hyper-competition and constant flux, mastering the art of Lean Six Sigma offers a compelling edge. With this course, you'll delve into the theoretical intricacies of streamlined operational processes, redefining productivity and quality in your professional landscape. Learn the science of reducing waste and increasing efficiency, making you an indispensable asset in the 21st-century workforce. With a staggering 82% of Fortune 100 companies using Lean Six Sigma, the value of this methodology has never been more apparent. This course invites you to join this elite cadre of efficient problem-solvers, offering an in-depth study of Lean Six Sigma in the theoretical realm. Uncover how to reduce waste, enhance productivity, and elevate quality standards. This course offers a comprehensive bundle, specially designed for your convenience, allowing you to immerse in the theoretical realm of Lean Six Sigma from the comfort of your home. It carefully curates a journey from the foundational knowledge of the White Belt, up to the advanced expertise of the Green Belt. Complemented by a study of operations management and a detailed Six Sigma toolkit, this course paves the way for operational efficiency and quality improvement in any professional setting. So, whether you are looking to scale the corporate ladder, or seeking to launch a start-up with streamlined operations, this course opens the gateway to honing your Lean Six Sigma skills at your own pace and in your own space. The five CPD Accredited courses are: Course 01: Diploma in Lean Process and Six Sigma Course 02: Complete Lean Six Sigma Green Belt Course for Service Industry Course 03: Lean Six Sigma White Belt course Course 04: Operations Management: Process Mapping & Supply Chain Course 05: Process Improvement Course 06: Process Improvement: How to Reduce Waste Course 07: Lean Six Sigma: Toolkit Course 08: Project Management: How to Build a Project Charter Learning Outcomes Understand the principles and methodologies underpinning Lean Six Sigma. Gain insights into the process mapping and supply chain within operations management. Absorb foundational knowledge with the Lean Six Sigma White Belt course. Progress to advanced mastery with the Complete Lean Six Sigma Green Belt course. Familiarise with the Lean Process, and elevate your understanding of Six Sigma. Equip yourself with a comprehensive Lean Six Sigma toolkit, boosting your problem-solving skills. Diploma in Lean Process and Six Sigma: Foundational course covering Lean Process and Six Sigma methodologies. Participants learn to identify and eliminate process inefficiencies, reduce defects, and enhance organisational performance. Lean Six Sigma Green Belt for Service Industry: Tailored for the service sector, focusing on applying Lean Six Sigma to improve service processes. Emphasis on customer satisfaction and operational excellence. Lean Six Sigma White Belt: Introductory course providing a basic understanding of Lean Six Sigma concepts for beginners. Operations Management: Process Mapping & Supply Chain: Explores process mapping and supply chain optimisation in operations management. Participants learn to visualise processes and improve supply chain efficiency. Process Improvement: Covers core principles and strategies for process improvement, including identifying areas for enhancement and measuring impacts. Process Improvement - How to Reduce Waste: Focuses on Lean Six Sigma principles to identify and eliminate waste in processes, contributing to cost savings and improved efficiency. Lean Six Sigma: Toolkit: Equips participants with a toolkit of essential Lean Six Sigma methodologies and tools for practical implementation. Project Management: Building a Project Charter: Guides participants in building a project charter within the Lean Six Sigma framework, ensuring effective initiation and leadership of projects. Embark on your Lean Six Sigma journey, and stay ahead in your professional journey! CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Lean Six Sigma course is suitable for: Aspiring professionals keen to explore operational excellence through Lean Six Sigma. Existing operational managers seeking to enhance their knowledge of Lean Six Sigma. Individuals aiming to embark on a quality control career pathway. Entrepreneurs aiming for streamlined operations in their start-ups. Requirements Without any formal requirements, you can delightfully enrol in this Lean Six Sigma course. Career path This Lean Six Sigma course will help you to pursue different career paths: Lean Six Sigma Consultant - £45K to 65K/year. Operations Manager - £30K to 50K/year. Process Improvement Manager - £35K to 55K/year. Quality Assurance Analyst - £25K to 45K/year. Supply Chain Analyst - £28K to 50K/year. Lean Six Sigma Trainer - £40K to 70K/year. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

Register on the Customer Service & Environment today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a certificate as proof of your course completion. The Customer Service & Environment course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablets, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Customer Service & Environment course Receive a digital certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certificate of Achievement   Endorsed Certificate of Achievement from the Quality Licence Scheme Upon successful completion of the final assessment, you will be eligible to apply for the Quality Licence Scheme Endorsed Certificate of achievement. This certificate will be delivered to your doorstep through the post for £119. An extra £10 postage charge will be required for students leaving overseas.  CPD Accredited Certificate After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post.  Who Is This Course For: The course is ideal for those who already work in this sector or are aspiring professionals. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Customer Service & Environment course, all you need is a passion for learning, A good understanding of English, numeracy, and IT skills. You must also be over the age of 16.  Course Content Customer Service & Environment Concepts and Practices in Customer Service Delivery 00:13:00 Organise Customer Service Delivery 00:14:00 Structure of Customer Service 00:14:00 Customer Relationship Management (CRM) 00:18:00 Customer Satisfaction & Relationship with Brand 00:15:00 Monitoring and Resolution of Customers' Complaints & Problems 00:15:00 Social Media Tools and Channels for a Business 00:15:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.