18296 Courses delivered On Demand

Description:  Sales techniques start in knowing your customers and to be able to recognise what your products and services should target. It is very important to communicate well also to allow your products and services known to your target market. It will be very difficult to become an effective commercial sales expert but if you start right now, you will surely be able to become an effective sales specialist. This course specifically focuses on the improvement of your sales and how you should accelerate it. It will also cover the strategies and ways to use and be able to get the attention of your potential clients and communicate with them effectively what you are offering. In this course, you will be able to become a great sales specialist by conquering the difficulties of the sales industry and knowing the appropriate techniques for the way forward.  Who is the course for? Professionals, who work in the business or corporate setting, especially people who are part of the sales, marketing, and communications departments. Furthermore, it will help the top executive execute and command their subordinates to help in increasing sales. People who are interested in learning more about business communication and those people who are struggling with communication and expressing their thoughts into actions. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: This course would be beneficial for the following careers: Sales Manager Business Development Executive Producers Financial Experts Group Account Director Marketing Manager Public Relations Officer Sales Specialist Strategist And Many More! Sales Techniques Fundamental Sales Techniques 01:00:00 Extensive Sales Techniques 01:30:00 Relationship in Sales Focusing on Your Customer 00:15:00 What Influences People in Forming Relationships? 00:30:00 Disclosure 00:15:00 How to Win Friends and Influence People 00:15:00 Communication Skills for Relationship Selling 01:00:00 Non-Verbal Messages 00:30:00 The Handshake 00:30:00 Small Talk 00:15:00 Networking 00:15:00 Sales Strategies Selling Skills 00:15:00 The Sales Cycle 00:30:00 Framing Success 00:15:00 Setting Goals with SPIRIT! 00:15:00 The Path to Efficiency 00:15:00 Customer Service 00:15:00 Selling More 00:15:00 Selling Price 00:15:00 Reference Book Personal Selling Skills 00:00:00 Psychology Of Selling 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Increasing Sales Technique 00:20:00 Final Exam Final Exam- Increasing Sales Technique 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description:  The course is composed in a joint effort to equip the learners with the necessary skills, knowledge and information about makeup and manicure. This will provide you with the essential makeup tips and the knowledge in beauty care products industry concentrates on current market slants and addresses all lessons that you are required to know to be skilful in this field of your interests. This course also comprehensively discuss about nail design and manicure. Manicure is defined as a cosmetic procedure for the hands that includes shaping and painting of the nails. An expert in manicure is called as nail technician or manicurist. If you are interested in painting and designing nails creatively, then this course will be perfect for you. To be an expert in manicure, you will need both patience and skills so that it will be done nicely. This course provides a detailed explanation for you to become skilful in manicure. Who is the course for? Professionals who have an experience in Manicure and Nail Polish Beginners who have an interest in learning how to be part of the Cosmetics Industry Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Makeup and Nail Technician Advanced Diploma will be useful and would be beneficial for every kind of occupations and careers for women like: Makeup Artist Manicurist   Cosmetics and Makeup What is a Cosmetic? 00:15:00 Cosmetics - From Tradition to Modernity 00:15:00 Equipment - Makeup Kits 00:15:00 Skin 00:30:00 Face 00:30:00 Lips 00:30:00 Eyes 00:30:00 Ten-Step Guide to Perfect Makeup 00:30:00 Special Makeup Applications 00:30:00 Essential Equipment for the Professional 00:15:00 Advanced Makeup Applications 00:15:00 Nail Designing & Manicure All About French Manicures 00:30:00 All About Manicure Stations 00:30:00 All About Manicure Tables 01:00:00 All About Manicures 01:00:00 All about Products and Supplies for Nail Manicures 00:30:00 Amber Manicure Heater 00:30:00 Handy Tips for French Manicures 00:30:00 How to Give a Manicure 01:00:00 Images and the manicure 00:30:00 Inexpensive Manicure Sets 01:00:00 Manicure Procedure 00:30:00 Manicure Sets- Why they are Handy 01:00:00 Mock Exam Mock Exam- Makeup & Nail Technician Diploma 00:30:00 Final Exam Final Exam- Makeup & Nail Technician Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

[vc_row][vc_column][vc_column_text]This course is designed to help the people with a physical, sensory, or cognitive disability and makes them as independent as possible. The Occupational Therapy Basics course includes the basic guidelines to boost your knowledge and skills on occupational therapy. You will be familiar with the basic of Psychology, Physiology and Anatomy so that you can apply the appropriate methods for treating disabilities. You will explore the theoretical knowledge of occupational therapy for treating people and child with certain disability. The course also draws your attention with the other available career options in the field. Please note that this occupational therapy course does not entitle you to join the HCPC register or recognised OT therapist. This Occupational Therapy course will not make you an OT therapist but you will come across all the basic guidelines of occupational therapy to boost and shine your knowledge in this particular field of Occupational Therapy. Who is the course for? Anyone who is considering career in Occupational Therapy Anyone who wants to learn about Occupational Therapy on introductory level Anyone who wants to use their certification from this course for work or further study! Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.[/vc_column_text][/vc_column][/vc_row] Introduction to Occupational Therapy About the Course & Instructor FREE 00:06:00 What is Occupational Therapy? 00:06:00 Knowledge & Skills for Occupational Therapy 00:09:00 Working with Adults 00:10:00 Working with Children 00:06:00 (Basic) Anatomy & Physiology The Structure & the Functions 00:08:00 The Blood & the Immune System 00:07:00 What is 'Brain Injury'? 00:07:00 Developmental Disorders & Conditions 00:07:00 Physical Disabilities 00:07:00 Creative & Management Skills The Use of Creative Activities 00:08:00 Management & Leadership Skills 00:06:00 Building Confidence & Self-Esteem 00:05:00 Dealing with Depression 00:08:00 Career Growth in Occupational Therapy Professional Development 00:05:00 Personal & Academic Development 00:06:00 Alternative Career Options 00:09:00 Individual (Client's) Development A Theory of Human Need for Occupation 00:07:00 Occupations for Health & Wellbeing 00:04:00 Coping Strategies (stress) 00:10:00 Maslow's Hierarchy of Needs 00:05:00 Thank You & Good Bye! 00:04:00 Mock Exam Mock Exam - Level 3 Diploma in Occupational Therapy 00:20:00 Final Exam Final Exam - Level 3 Diploma in Occupational Therapy 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Description: Performance management is the management that focuses on promoting and improving employee's effectiveness. It is important to know about performance management since this skill will help in assessing the performance of each worker and how productive they are. It is very important to analyze their performance to know which workers has been improving and contributing to the success or downfall of the business. Through this course, you will learn the necessary skills and knowledge on performance management. You will be given tips and advice on how to manage your department or business to help you in improving yours and the employee's performance. Who is the course for? Professionals who want to learn to assess performance in their organization. People who are interested in learning about performance management. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Performance Management is a useful qualification to possess and would be beneficial for the following careers: Businessmen Business Development Officer Marketing Manager Performance Analyst Sales Specialist Strategist. Managing Performance Module One - Getting Started 00:30:00 Module Two - The Basics (I) 01:00:00 Module Three - The Basics (II) 01:00:00 Module Four - Goal Setting 01:00:00 Module Five - Establishing Performance Goals 01:00:00 Module Six - 360 Degree Feedback 01:00:00 Module Seven - Competency Assessments 01:00:00 Module Eight - Kolb's Learning Cycle 01:00:00 Module Nine - Motivation 01:00:00 Module Ten - The Performance Journal 01:00:00 Module Eleven - Creating a Performance Plan 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities 00:00:00 Employee Recognition Module One - Getting Started 00:30:00 Module Two - The Many Types of Incentive 01:00:00 Module Three - Designing Employee Recognition Programs 01:00:00 Module Four - How To Get The Buzz Out 01:00:00 Module Five - It Starts From The Top! 01:00:00 Module Six - Creating a Culture of Recognition 01:00:00 Module Seven - The Best Things In Life Are Free! 01:00:00 Module Eight - A Small Gesture Goes A Long Way 01:00:00 Module Nine - Pulling Out The Red Carpets 01:00:00 Module Ten - The Don'ts of Employee Recognition 01:00:00 Module Eleven - Maintaining Employee Recognition Programs 01:00:00 Module Twelve - Wrapping Up 00:30:00 Employee Recognition Training Course- Activities 00:00:00 Mock Exam Mock Exam- Advanced Diploma in Performance Management and Employee Recognition 00:30:00 Final Exam Final Exam- Advanced Diploma in Performance Management and Employee Recognition 00:30:00

Description: The 70-647 - Windows Server Enterprise Administration course explains how to maintain the Windows Server 2008 R2 environment and prepare you for the Exam 70-647 - Windows Server Enterprise Administration Throughout the course, you will learn the system of planning for active directory, network infrastructure, active directory issues, and active directory administration. You will also learn the ways of deploying Windows 2008 to the small and medium-sized offices, using remote desktop services and application setup. The course will also teach you how to secure the network, how to support PKI (Public Key Infrastructure) and the CA hierarchy. Finally, the course explains various virtualisation solutions by using virtualisation and planning virtualisation for applications, windows updates and how to protect the environment by making data security that still available to the user. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? 70-647 - Windows Server Enterprise Administration is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our 70-647 - Windows Server Enterprise Administration is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Planning for Active Directory Logical Design 01:14:00 Physical Topology 00:50:00 Network Infrastructure DNS 01:01:00 Planning IP Distribution 00:49:00 Advanced Active Directory Issues Migration Strategies 00:13:00 Working with Other Forests 00:18:00 Active Directory Administration Active Directory Administration 01:07:00 Using Group Policies 00:38:00 Deploying Windows 2008 to the Small/Medium Office Small/Medium Office 00:44:00 Small/Medium Server Security 00:43:00 Using Remote Desktop Services and Application Setup Planning for Remote Desktop Services 00:19:00 License Server 00:10:00 Deploying Applications 00:34:00 Securing the Network Designing a Secure Perimeter 01:03:00 Introducing NAP 00:26:00 Domain and Server Isolation 00:04:00 Supporting PKI What is PKI? 00:30:00 The CA Hierarchy 00:28:00 Managing Certificates 00:26:00 Virtualization Solutions Using Virtualization 00:41:00 Planning Virtualization for Applications 00:08:00 Windows Updates WSUS 00:39:00 Software Update Compliance 00:22:00 Making Data Secure and Available Sharing and Collaborating Your Data 00:32:00 Protecting Data at Rest 00:27:00 System Recoverability and Availablity 00:34:00 Mock Exam Mock Exam- 70-647 - Windows Server Enterprise Administration 00:20:00 Final Exam Final Exam- 70-647 - Windows Server Enterprise Administration 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: You don't have to start a fad diet and starve yourself this summer to look good in your summer swimsuit. Start eating healthy and hit the beach with that perfect body. It is generally believed that summers are better for exercise routine as the basic metabolic rate is believed to go higher and foods are burned faster. However, it is very necessary to watch out to what you eat and how much exercise you do. Enrol in our diploma in summer dieting and learn not only how to control your calories this summer but also establish a healthy eating style. Who is the course for? Anyone who wants to loose weight and get in shape this summer Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Nutritionist Weight adviser Healthy diet adviser Module: 01 Healthy Eating Pyramid 00:15:00 Healthy Diet Foods For This Summer 00:30:00 Health Diet Plans For The Summer 00:30:00 Great Diets For The Summer 00:15:00 Eat Right And Lose Those Extra Pounds This Summer 00:30:00 Eat Healthy This Summer And Hit The Beach With That Perfect Body 00:15:00 Diet This Summer For A Great Beach Body 00:15:00 Diet This Summer And Improve Your Fitness 00:30:00 Cool Salads For Your Summer Diet 00:30:00 A Simple Summer Detox Diet Plan 00:30:00 Your Summer Holiday Diet Tips 00:30:00 Your Diet Guide for the Summer 00:30:00 Module: 02 Weight Loss Tips for the Summer 00:30:00 Weight Loss Plans for the Summer 00:30:00 Tips on Maintaining a Healthy Diet 00:30:00 The Principles Of A Summer Diet 00:15:00 The Best Summer Foods For Weight Loss 00:15:00 Summer Weight Loss Diets For The Health Conscious 00:30:00 Summer Foods for Weight Loss 00:30:00 Summer Diet Tips for Women 00:30:00 Steps to a Healthy Summer Diet 00:30:00 Some Great Tips For A Summer Diet 00:15:00 Some Cool Diets For Summer 00:15:00 Raw Food Diets for Summer 00:15:00 Low Cal Recipes For A Summer Diet 00:30:00 Additional Supporting Material Additional Supporting Material : Healthy Eating A Practical Guide 00:00:00 Additional Supporting Material : Healthy Eating A Practical Guide 00:00:00 Mock Exam Mock Exam- Diploma in Summer Dieting 00:20:00 Final Exam Final Exam- Diploma in Summer Dieting 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: New to SEO? Or in need to enhance your knowledge about in SEO (search engine optimisation)? SEO is a marketing control which concentrates on growing the visibility on non-paid search engine result. If you want to know in depth about SEO or you want to implement an effective digital marketing strategy for your organisation then this is the perfect course for you. Enrol in our diploma in SEO from the comfort of your house. This course will provide you with the details on how the search engine actually works, how it can be made effective for the betterment of your business. Find out and learn comprehensive in and out about SEO in this course and put yourself ahead in your business.  Who is the course for? Website owners Business owners Bloggers Anyone who wants to enhance their skills in this vital online skill Start-ups that want to understand the basics of SEO Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in SEO is a useful qualification to possess, and would be beneficial for the following careers: Search Engine Marketer Business Marketing Consultant Digital Marketer Analyst Content Marketing SEO Manager Entrepreneur Diploma in SEO What Is Search Engine Optimization? 01:00:00 Search Engines That Use SEO 01:00:00 Using SEO In Website Text 01:00:00 Using SEO For Google Ads 01:00:00 Using SEO For Article Marketing 01:00:00 Using SEO In Press Releases 00:30:00 Using Longtail Keywords 00:30:00 Using Google To Discover The Best Keywords 00:30:00 SEO For Video Ads 00:30:00 SEO In Photos 00:30:00 Blogging With SEO Marketing 01:00:00 Using A SEO Company 01:00:00 SEO Techniques Introduction to SEO 00:30:00 Improve Engagement to Improve Rankings 01:00:00 Make Your Existing Pages Longer 00:30:00 Focus on YouTube SEO 00:30:00 Improve Site Speed 00:30:00 Focus on Topics Instead of Keywords 00:30:00 Build Backlinks 00:15:00 Reporting and Analytics 00:30:00 Technical Optimization 00:30:00 Local SEO and Listings 00:30:00 Guest posting 00:30:00 Effective Seo Tools 01:00:00 Mock Exam Mock Exam- Diploma in SEO 00:20:00 Final Exam Final Exam- Diploma in SEO 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are in, it is possible for them to handle account inquiries, customer complaints or support issues. As call center agents are considered as representatives of a company, they must be trained to make sure they are representing the company well. Learn the necessary skills through this advanced call center course we are providing and become a professional call center agent. Who is the course for? Call center agents or customer service representatives who need to acquire skills for their profession. People who are interested in call center customer service training. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Call Center Training course is a useful qualification to possess, and would be beneficial for the following careers: Administration Assistant Call Center Agents Customer Service Representative Online Assistant Telephone Assistant. Call Centre and Customer Service Basics Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 01:00:00 Module Eight - Bench marking 00:30:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 01:00:00 Module Eleven - Closing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Call Centre & Customer Service Training Course- Activities 00:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Call Centre Skills Training 00:30:00 Final Exam Final Exam- Advanced Call Centre Skills Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Understand adult psychology and know how to deal with them in the Psychology of Old Age Certificate course. Throughout the course, you will understand adult psychology and explore whether the career in 'caring' or 'psychology' is for you or not. You will learn about 'Alzheimer's disease' and 'dementia' and also understand the difference between these two diseases. The course shows you how common people stereotype the older people and how it affects them. You will also learn about 'developmental psychology', and substance abuse in older people. Lastly, the course teaches you how to improve health and wellbeing of old people. Here, you will learn the effects of exercising, eating healthy in older age, caring for old people and more. Who is the course for? Anyone who wants to learn about 'old age' psychology Anyone who is interested in various topics related to psychology Anyone who is planning their career in psychology Anyone who is looking after the elderly and would like to learn theories of 'old age' Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. About Your Course About your tutor FREE 00:02:00 About your course 00:03:00 Introduction to Psychology of Older Age What is 'Developmental Psychology'? 00:05:00 What is 'Gerontology'? 00:09:00 What we consider as 'old age' 00:09:00 What is 'ageing' and how it happens 00:08:00 Psychology of Older Age Common stereotypes of older people 00:08:00 How stereotyping affects older people 00:08:00 Life stages and Theories 00:11:00 What do we look forward to in our older age? 00:06:00 Mental Health and Old Age Memory-related issues 00:12:00 Learning disabilities 00:08:00 Alzheimer's disease and Dementia 00:09:00 Chronic illness and Disabilities 00:08:00 Substance abuse (addictions) 00:06:00 The Quality of Life What is 'Quality of Life'? 00:05:00 Loneliness factors in the elderly population 00:07:00 Coping with grief and bereavement 00:07:00 'Mild' and 'severe' depression 00:07:00 Fear of dying ('death anxiety') 00:09:00 Improving Health and Wellbeing The effects of exercising 00:09:00 Is it worth eating 'healthy' in older age? 00:09:00 What else affects 'health' and 'wellbeing'? 00:08:00 Caring for older people 00:06:00 Thank You & Good Bye! 00:02:00 Mock Exam Mock Exam - Psychology of Old Age Certificate 00:20:00 Final Exam Final Exam - Psychology of Old Age Certificate Training 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Personal Training Nutrition FREE 00:30:00 Physiology and Kinesiology FREE 00:15:00 Aerobic Training 00:30:00 Weight Training 00:15:00 Muscle Exercise Cross Reference 00:15:00 Fitness Testing 00:15:00 Stretching 00:15:00 Yoga 00:15:00 Pregnancy 00:15:00 Senior Fitness 00:30:00 Exercise Injury 00:15:00 Personal Training Tips 00:15:00 Personal Trainer Mistakes & Solutions 00:30:00 Fitness and Exercise Introduction FREE 00:15:00 Knowing About Fitness, Health and Exercise FREE 01:00:00 The Basic Requirements 01:00:00 Essentials and Advices 01:00:00 Types of Aerobics 01:00:00 Strength and Building Plans 01:00:00 Live Longer and Stay Healthy While Feeling Younger 01:00:00 Promoting Health 01:00:00 Conclusion 00:15:00 Managing Fitness Success Means Being Healthy 00:30:00 How Does Detoxifying Help With Fitness 01:00:00 Nutrition? What You Need to Know 00:30:00 Benefits from Being Fit 01:00:00 The Interchangeability of Wellness, Fitness and Health 00:30:00 Weight Loss Management Introduction 00:30:00 Why Do You Want To Lose Weight? 01:00:00 Does Your Weight Have an Emotional Control Over You? 01:00:00 How Did You Get Here? 00:30:00 Why We Eat 00:30:00 The Diets That Lead Us Here 00:30:00 Fad Diets 01:00:00 Inches or Pounds? 00:30:00 Starting Point - The Importance Of A Goal 01:00:00 Watching What You Eat - Keeping Tabs On Those Calories What Exactly Is a Calorie? 01:00:00 Good Fat vs. Bad Fat 00:30:00 Simple Carbohydrates 00:30:00 Complex Carbohydrates 00:30:00 We Have All Of This Knowledge - Now What? 00:30:00 Getting Physical 01:00:00 Exercise And Its Far Reaching Benefits 01:00:00 Finding an exercise program that is right for you 01:00:00 Your Personal Weight Loss Plan 00:30:00 Exercise As Part Of Your Weight Loss Plan 00:30:00 Eating Plan 00:30:00 To achieve your weight loss goal 00:30:00 Conclusion 00:15:00 Health and Wellness for Baby Boomers Who Are The Baby Boomers? FREE 00:30:00 Boomers Want To Stay Healthy FREE 00:30:00 Exercise To Beat Aging 01:00:00 Diet and Nutrition 01:00:00 Vitamins To Beat Aging 00:30:00 Mock Exam Mock Exam- Professional Diploma in Weight Loss and Fitness 00:20:00 Final Exam Final Exam- Professional Diploma in Weight Loss and Fitness 00:20:00