2368 Courses delivered On Demand

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

***Building Bridges: Effective Communication Strategies for Autism*** Did you know that according to a recent report by the National Autistic Society, 1 in 100 people in the UK are autistic? Autism affects individuals across the lifespan and understanding it is crucial for creating a more inclusive society. This comprehensive Autism Awareness & Support Training equips you with the theoretical knowledge to effectively interact with and support autistic individuals. Our Autism Awareness & Support course starts with the basics of Autism Awareness & Support and gradually progresses towards advanced topics. Therefore, each lesson of this Autism Awareness & Support course is intuitive and easy to understand. Learning Outcomes By the end of this Autism Awareness & Support Training (35x) course, you will be able to: Define Autism Spectrum Disorder (ASD) and its core characteristics. Identify the range of learning difficulties that can be associated with ASD. Explain the diagnostic process for ASD. Describe different cognitive approaches in understanding autism. Develop effective communication strategies for interacting with autistic individuals. Promote autism awareness and engagement within communities. Why would you choose the Autism Awareness & Support course from Compliance Central: Lifetime access to Autism Awareness & Support course materials Full tutor support is available from Monday to Friday with the Autism Awareness & Support course Learn Autism Awareness & Support skills at your own pace from the comfort of your home Gain a complete understanding of Autism Awareness & Support course Accessible, informative Autism Awareness & Support learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Autism Awareness & Support Study Autism Awareness & Support in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Autism Awareness & Support Course Autism Awareness & Support Curriculum Breakdown of the Autism Awareness & Support Course Module 01: Autism Spectrum Disorder (ASD) Module 02: Learning Difficulties Related to Autism Module 03: Autism Diagnosis Module 04: Cognitive Approaches in Autism Module 05: Dealing with Autistic Individuals Module 06: Other Considerations for Dealing with Autistic Individuals Module 07: Engagement in Autism Awareness This Autism Awareness & Support Training is designed to provide a thorough theoretical foundation for understanding Autism Spectrum Disorder (ASD). Module 01: Autism Spectrum Disorder (ASD)This module delves into the definition of ASD, exploring its core characteristics, including social communication challenges, sensory sensitivities, and restricted interests. Module 02: Learning Difficulties Related to AutismThis module examines the various learning difficulties that can be co-occurring with ASD, equipping you with a deeper understanding of individual needs. Module 03: Autism DiagnosisThis module explores the diagnostic process for ASD, covering the different assessments and criteria used for diagnosis. Module 04: Cognitive Approaches in AutismThis module dives into different cognitive approaches used to understand how autistic individuals perceive and process information. Module 05: Dealing with Autistic IndividualsThis module focuses on developing effective communication strategies for interacting with autistic individuals, fostering positive and respectful interactions. Module 06: Other Considerations for Dealing with Autistic IndividualsThis module explores various considerations for supporting autistic individuals in different environments, such as schools, workplaces, and social settings. Module 07: Engagement in Autism AwarenessThis module emphasizes the importance of autism awareness and explores ways to promote inclusivity and understanding in your community. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Autism Awareness & Support Training is ideal for: Professionals working in education, healthcare, and social care. Teachers, support staff, and administrators in schools and colleges. Parents and caregivers of autistic individuals. Anyone interested in gaining a deeper understanding of autism. Individuals working in customer service or public-facing roles. Those who want to create a more inclusive environment in their workplace or community. Requirements There are no specific prerequisites for this Autism Awareness & Support Training. The Autism Awareness & Support Training course is delivered entirely through theoretical modules, making it accessible to learners from various backgrounds. Career path The Autism Awareness & Support course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Autism Awareness & Support. Special Educational Needs Coordinator Autism Support Worker Teaching Assistant Occupational Therapist Speech and Language Therapist Social Worker Mental Health Nurse Care Worker Customer Service Representative Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Communication Skills Course Online This Communication Skills Course is designed for professionals who want to thrive in their profession. The qualification provides all of the necessary skills and knowledge to specialise in the field of communication. You will learn real-life knowledge and expertise from the industry experts and practitioners from this course. This Communication Skills Course elaborates how to improve your competency as a person in your profession while also outlining essential career insights in this sector. Consequently, you will get to strengthen your knowledge and skills with this course; on the other hand, see a clearer picture of your career growth in future. Thus, by the end of the Communication Skills Course, you can equip yourself with the essentials to keep you afloat in the competition. Courses are included in this Communication Skills Bundle Course Course 01: Communication Skills Course Course 02: Level 5 Retail Management Course Course 03: Negotiation Skills [ Note: Free PDF certificate as soon as completing the Communication Skills Course] Communication Skills Course Curriculum of Communication Skills Course Module 01: Introduction to Communication Module 02: The Communication Skills Module 03: Different Types of Communication Module 04: Different Methods of Communication Module 05: Styles of Communication Module 06: Barriers to Communication Module 07: Assessing Communication Competence: Relevant Criteria Module 08: Seven Actions for Effective Communication Module 09:Do's and Don'ts of Effective Communication Assessment Method of Communication Skills Course After completing each module of the Communication Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Communication Skills Course After completing the MCQ/Assignment assessment for this Communication Skills course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. Who is this course for? Communication Skills Course This Communication Skills Course is suitable for those who work in or aspire to work in the following professions: Sales Managers HR Assistants Business Owners & Entrepreneurs Public Speakers Requirements Communication Skills Course There are no specific requirements for Communication Skills Course because it does not require any advanced knowledge or skills. Career path Communication Skills Course This Communication Skills course will help you improve your CV and employability. Furthermore, the knowledge gained from this Communication Skills course will be essential for working effectively in a complex and diverse workforce. Certificates Certificate of completion Digital certificate - Included

Unlock your potential and achieve your goals with NLP Practitioner Online Course. Learn the essential NLP skills and techniques to create lasting change in your life.

🌟 Safety Housekeeping and Accident Prevention Online Training Course: Ensuring a Secure Workplace Environment 🌟   Welcome to our comprehensive 'Safety Housekeeping and Accident Prevention Online Training Course' - your ultimate guide to creating a secure and accident-free workplace environment. Designed for professionals across industries, this course is a vital investment in the well-being of your team and the success of your organization. Course Overview:   Module 1: Introduction to Safety Housekeeping and Effective Accident Prevention Lay the foundation for a safety-conscious workplace. Understand the importance of maintaining a clean and organized workspace. Explore effective accident prevention strategies from the start.   Module 2: Personal Protective Equipment and Effective Communication for Safety Awareness Learn the significance of Personal Protective Equipment (PPE). Enhance communication skills for fostering safety awareness. Bridge the gap between safety policies and practical implementation.   Module 3: Risk Assessment and Emergency Preparedness Master the art of risk assessment in diverse workplace settings. Develop emergency preparedness plans for a proactive response. Ensure your team is equipped to handle unforeseen challenges.   Module 4: Ergonomics for Workplace Safety and Leadership Understand the principles of ergonomics for maintaining a safe environment. Cultivate leadership skills to promote safety at all levels. Create a workplace culture that prioritizes the well-being of employees.   Module 5: Maintaining a Proactive Safety Mindset and Continuous Improvement Instill a proactive safety mindset among team members. Implement continuous improvement strategies for ongoing safety enhancements. Foster a culture of learning and adaptability.   Module 6: Incident Reporting and Safety Leadership Sustainability Develop effective incident reporting mechanisms. Strengthen safety leadership for sustainable practices. Ensure a resilient safety framework for the long term. Why Choose Our Course: Expertly Crafted Content: Each module is curated by industry experts, ensuring relevance and practicality. Interactive Learning: Engage in hands-on activities, case studies, and simulations for a dynamic learning experience. Flexibility: Learn at your own pace and from the comfort of your preferred location. Invest in Safety, Invest in Success! By enrolling in our 'Safety Housekeeping and Accident Prevention Online Training Course,' you are not just investing in compliance; you are investing in the well-being of your team and the longevity of your organization. Join us in creating a safer, more productive workplace today! Course Curriculum Module 1- Introduction to Safety Housekeeping and Effective Accident Prevention Introduction to Safety Housekeeping and Effective Accident Prevention 00:00 Module 2- Personal Protective Equipment and Effective Communication for Safety Awareness Personal Protective Equipment and Effective Communication for Safety Awareness 00:00 Module 3- Risk Assessment and Emergency Preparedness Risk Assessment and Emergency Preparedness 00:00 Module 4- Ergonomics for Workplace Safety and Leadership Ergonomics for Workplace Safety and Leadership 00:00 Module 5- Maintaining a Proactive Safety Mindset and Continuous Improvement Maintaining a Proactive Safety Mindset and Continuous Improvement 00:00 Module 6- Incident Reporting and Safety Leadership Sustainability Incident Reporting and Safety Leadership Sustainability 00:00

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Have you ever considered a career in law? According to industry data, the demand for skilled legal secretaries is on the rise, with an estimated growth rate of 5% annually over the next five years. If you're interested in a fast-paced and rewarding role that provides vital support to the legal system, then this comprehensive Legal Secretary training bundle is the perfect place to begin your journey. This comprehensive Diploma of Paralegal bundle equips you with the knowledge and skills to excel as a legal secretary. Master essential areas like UK employment law, contract management, and GDPR compliance. Develop practical skills in document control, financial investigation, and maintaining workplace confidentiality. Become a valuable asset in any legal practice. Our Legal Secretary Bundle contains 11 of our premium courses for one discounted price: Course 01: Legal Secretary at QLS Level 5 Course 02: Complete Paralegal Course Course 03: UK Employment Law Course 04: Contract Management Course Course 05: Compliance Management Course 06: GDPR Certificate Course 07: Workplace Confidentiality Course 08: Document Control Course 09: Finance: Financial Investigator Course 10: Anti-Money Laundering (AML) Training Course 11: Workplace Harassment Whether you're new to the legal field or seeking to upskill, this Diploma of Paralegal bundle empowers you to confidently navigate the exciting world of legal administration. Enrol today and take the first step towards a thriving career as a legal secretary. Learning Outcomes of Legal Secretary Understand key UK legal principles and their application in practice. Master the essentials of contract and compliance management. Gain expertise in GDPR and workplace confidentiality laws. Develop skills in document control and financial investigation. Learn effective anti-money laundering strategies and techniques. Address workplace harassment with confidence and professionalism. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Legal Secretary Training Get a free student ID card with Legal Secretary Training The Legal Secretary is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Lifetime access to the Legal Secretary course materials The Legal Secretary comes with 24/7 tutor support Start your learning journey straightaway with our Paralegal bundle! *** Course Curriculum *** Course 01: Legal Secretary at QLS Level 5 Module 01: Understanding The Concept Of Paralegal Module 02: Key Legal Terminology Module 03: Effective Communication Skills For Paralegals Module 04: The Legal Workplace & Professionals Module 05: Law & Legal Systems Module 06: Contract & Business Law Module 07: Property Law Module 08: Wills, Probate, Estate Law Module 09: Criminal Law Module 10: Common Paralegal Legal Matters and much more... Course 02: Complete Paralegal Course Module 01: Understanding The Concept Of Paralegal Module 02: Key Legal Terminology Module 03: Effective Communication Skills For Paralegals Module 04: The Legal Workplace & Professionals Module 05: Law & Legal Systems Module 06: Contract & Business Law Module 07: Property Law Module 08: Wills, Probate, Estate Law Module 09: Criminal Law Module 10: Common Paralegal Legal Matters and much more... Course 03: UK Employment Law Module 01: Basic Of Employment Law Module 02: Legal Recruitment Process Module 03: Employment Contracts Module 04: Employee Handbook Module 05: Disciplinary Procedure Module 06: National Minimum Wage & National Living Wage Module 07: Parental Right, Sick Pay & Pension Scheme Module 08: Discrimination In The Workplace Module 09: Health & Safety At Work Module 10: Dismissal, Grievances And Employment Tribunals and much more... =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the Diploma of Paralegal course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) CPD Hard Copy Certificate: Free ( For The First Course: Previously it was £29.99) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Diploma of Paralegal (Legal Secretary) bundle. This Diploma of Paralegal bundle is ideal for: Aspiring legal secretaries Current legal professionals Administrative staff Compliance officers Requirements You will not need any prior background or expertise to enrol in this Diploma of Paralegal bundle. Career path This Diploma of Paralegal bundle will allow you to kickstart or take your career to the next stage in the related sector such as: Legal Secretary Paralegal Compliance Officer HR Manager Financial Investigator Document Controller Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this Paralegal bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Property Law at QLS Level 5 Hard copy certificate - £119 Please note that International students have to pay an additional £10 as a shipment fee.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Customers are the true kings of the modern business world. They are the rulers, the controllers of the entire market. That's why a company's progress depends on how it handles its customer service and public relations. An astounding 80% of the total businesses in the UK now see customer service as the main arena where they compete. That's where this bundle comes in, offering top-notch service and helping you exceed customer expectations while making your business stand out from the crowd. From the fundamentals of Customer Relationship Management and Public Relations strategies to the nuances of Phone-based Customer Service and KYC protocols, this bundle offers a deep insight into Customer Service Excellence. It also includes specialised training in Hospitality, Service Helpdesk, and Technical support, along with personal development courses like Assertiveness, Conflict resolution, and Effective Communication Skills. Courses Included In this CRM Training Are: Course 01: Customer Relationship Management Course 02: PR: Public Relation Course 03: Phone-Based Customer Service Course 04: Know Your Customer (KYC) Course 05: Customer Service - Representative Course 06: Customer Service & Environment Course 07: Patient Customer Service Training Course 08: Customer Service Fraud Officer Course 09: Service Helpdesk & Technical Support Course 10: Call Centre Training Course 11: Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Course 12: Assertiveness and Self Confidence Development Course 13: Win Customers Efficiently: Customer Service Diploma Course 14: Hotel Management with Hotel Receptionist and Hospitality Management Course 15: Professional Waiter Diploma Course 16: Receptionist Skills Course 17: Conflict Resolution Course 18: Decision-Making and Critical Thinking Training Course 19: Developing Interpersonal Skills Course Course 20: Effective Communication Skills Grab this amazing opportunity to gain a competitive edge in the customer service and PR sectors. Whether you're seeking to start a new career or enhance your current position, these skills are indispensable across various industries. Enrol now and take the first step towards building a better relationship with your customers by becoming a customer service and PR expert! Learning Outcomes of the CRM, PR & Phone-Based Customer Service Bundle: Master CRM strategies to enhance customer loyalty and retention. Develop effective PR skills for managing public perception and communication. Deliver exceptional phone-based customer service across industries. Understand and implement KYC procedures for customer verification. Enhance customer service skills specifically tailored for hospitality management. Improve interpersonal, decision-making, and critical thinking skills. Why Choose Our CRM, PR & Phone-Based Customer Service Bundle? Get a Free QLS Endorsed Certificate upon completion of the CRM bundle Get a Free Student ID Card with CRM Training The CRM course is Affordable and Simple to understand Lifetime Access to the CRM course materials The CRM course comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Diploma in Customer Relationship Management at QLS Level 4 Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 02: PR: Public Relation Module 01: Introduction to Public Relations Module 02: Concepts of Public Relations Module 03: Management and Organisation of Public Relations Module 04: Public Relations Tactics and Research Module 05: Major Fields of Public Relations Practice Part I Module 06: Major Fields of Public Relations Practice Part II Module 07: Social Media and PR Module 08: Public Speaking Module 09: Power of Storytelling Module 10: Becoming an Influencer Module 11: Importance of Body Language Module 12: Implementing CSR Module 13: Performance Evaluation and Performance Reporting Module 14: Cross-Cultural Awareness Module 15: Cross-Cultural Communication Module 16: Corporate Cross-Cultural Awareness Module 17: Cultural Values Module 18: Working with and Managing a Culturally Diverse Team Module 19: Defamation Module 20: Crisis management Module 21: Media Regulatory Bodies Module 22: Ethics: Professionalism in Public Relations Module 23: Decision Making with Critical Thinking Course 03: Phone-Based Customer Service Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service =========>>>>> And 17 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*20 = £260) CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £99) CPD 310 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Customer service reps PR professionals Hospitality staff Call centre agents Anyone in service Requirements You will not need any prior background or expertise to enrol in this CRM bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Customer Relationship Manager - £30,000 to £50,000 Public Relations Officer - £25,000 to £40,000 Call Centre Manager - £28,000 to £45,000 Patient Service Specialist - £20,000 to £35,000 Hotel Receptionist/Manager - £18,000 to £30,000 Customer Service Trainer - £25,000 to £40,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Customer Relationship Management CPD Accredited Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Customer Relationship Management at QLS Level 4 Hard copy certificate - Included Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Become a world-class employee training manager with this comprehensive course. Learn how to develop and implement effective training programs, coach and mentor your team, and create a positive and productive workplace culture.

Do you know what the key skills graduate employers look for? Most employers often emphasise on industry-standard skills

Unlock the secrets of call center technology and trends, and become a customer service superstar!