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In today's competitive business landscape, mastering Customer Service - Representative skills isn't just beneficial-it's essential for success. Elevating your service from merely good to outstanding isn't a luxury; it's a requirement. We're all part of the "Helping Field," where providing a "Concierge" level of service is paramount. Through this Customer Service - Representative course, you'll delve into the core principles of Customer Service - Representative, uncovering the 5 Tenets of TQM and discovering strategies to boost customer satisfaction while avoiding the 10 Deadly Sins of Customer Service. Understanding the value of each customer and effectively dealing with difficult situations will not only secure their loyalty but also translate into tangible financial gains for your business. With a focus on providing exceptional phone service and insights into why customers choose you over competitors, this Customer Service - Representative course is your ticket to mastering the art of Customer Service - Representative. Our bonus lecture offers final tips to solidify your knowledge and ensure you're equipped to excel in any customer-facing role. Join our Customer Service - Representative course today and become a master of customer satisfaction. Course Learning Outcomes: Develop a deep understanding of Customer Service - Representative principles Learn strategies to boost customer satisfaction and retention Master techniques to effectively deal with difficult customers Gain insights into the financial impact of exceptional customer service Acquire skills to provide outstanding phone support Understand the psychology behind customer purchasing decisions Certificate in Customer Service - Representative at QLS Level 3 Module 1: WHY Customer Service Is CRITICAL To Your Business! Module 2: Good Isn't Good Enough! Module 3: We Are ALL in the 'Helping Field' Module 4: Providing 'Concierge' Level Of Service Module 5: The 5 Tenets Of TQM Module 6: How To Boost Customer Satisfaction Module 7: How To Avoid The 10 Deadly Sins Of Customer Service! Module 8: More Money-Through Customer Retention Module 9:How Much Is A Customer Worth? Module 10: Do You Understand Your Customer? Module 11: Dealing With Difficult Customers Module 12: 'LEAP' Into Customer Service! Module 13: Exceptional Phone Service Module 14: WHY Customers Buy From YOU! $$$ Module 15: BONUS LECTURE!!! FINAL TIPS!!! Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Certificate in Customer Service - Representative at QLS Level 3 Who is this course for: Customer Service Representative Client Support Specialist Customer Success Manager Front Desk Coordinator Guest Services Associate Call Center Agent Requirements Certificate in Customer Service - Representative at QLS Level 3 To enrol in this Certificate in Customer Service - Representative at QLS Level 3 course, all you need is a basic understanding of the English Language and an internet connection. Career path Certificate in Customer Service - Representative at QLS Level 3 Career Path: Customer Service Representative Call Center Agent Retail Sales Associate Receptionist Administrative Assistant Client Support Specialist Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

PA - Personal Assistant Give a compliment to your career and take it to the next level. This PA - Personal Assistant Will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this PA - Personal Assistant Bundle will help you stay ahead of the pack. Throughout the PA - Personal Assistant Programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this PA - Personal Assistant Course, you will get 11 premium courses, an original hardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This PA - Personal Assistant Bundle Consists of the following Premium courses: Courses are included in this PA - Personal Assistant Bundle? Course 01: Personal Assistant & Skill Development Training Course 02: Paralegal Course 03: GDPR Course 04: Microsoft Office Essentials Course 05: Document Control Course 06: Touch Typing Essentials Course 07: Online Meeting Management Course 08: Minute Taking Essentials Level 2 Course 09: Workplace Confidentiality Course 10: Stress Management Training Course 11: Workplace Safety Course Enrol now in PA - Personal Assistant To advance your career, and use the premium study materials from Apex Learning. The PA - Personal Assistant bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your PA - Personal Assistant Expertise and essential knowledge, which will assist you in reaching your goal. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this PA - Personal Assistant Bundle. Requirements This PA - Personal Assistant Course has been designed to be fully compatible with tablets and smartphones. Career path After successful completion this course, you can explore opportunities such as: Support Secretary Data Entry Clerk Administrative Assistant Office Manager Personal Concierge Executive Assistant And many more! Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Personal Assistant & Skill Development Training) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Do you have a skill or an area of expertise that is beneficial to the audience? Do you want to learn how to earn easy income from your skills? If yes, then enrol now and start your freelancing career. Description: Everybody is talented at something. We as a whole have interests, jobs, and hobbies we're great at. What you won't realise is how easy it is to transform your skill into a way to get instant job and cash. In this course, you will learn how to make money on freelancer platforms using the skills you already have. You will also learn how to work from anywhere in the world and become your boss. By the end of this course, students will have the capacity to begin their freelancing career in weeks, if not in days. Finish with useful activities, cheat sheets and schedules, the course will likewise give you the tools and techniques to deal with your life as a freelance. Who is the course for? Individuals who have the drive to start a freelancing career. People who have a skill or a set of competence that are valuable to the audience. People who want to have more than one source of income. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: 'How to Get Fast Cash with Your Skills' course would be beneficial for people with a particular set of expertise and want to transform this talent into a way to get instant cash such as home cooks, game developers, creative crafters, etc. How to Get Fast Cash with Your Skills Edit Sites 00:30:00 Author A Book 00:30:00 Slogans and Such 00:30:00 Produce a 'Paper' and Sell Ads 00:30:00 Write Resumes 01:00:00 Proof/Edit Pupil Papers 00:15:00 Arrange Screenplays 00:30:00 Author A Hot Theme & Sell It 00:15:00 Wrapping Up 00:15:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

The Management Skills Training Mini Bundle is built for those who manage people, deadlines, or both—often at the same time. With focused lessons in Team Leader, Problem Solving, Stress Management, GDPR, and Communication Skills, this bundle helps bring order to workplace chaos (without needing a panic button). It’s ideal for supervisors, coordinators, or anyone who’s ever had to write a polite email while fuming inside. Tidy up your workflow, avoid GDPR headaches, and keep your cool—all while learning at your own pace. The Management Skills Training Mini Bundle is designed for clarity, not complexity. Learning Outcomes: Manage teams and delegate responsibilities with better clarity. Handle stressful situations with calm, collected responses. Improve workplace communication through active listening techniques. Solve internal challenges using structured thinking approaches. Apply GDPR principles in everyday digital communication. Strengthen leadership confidence through knowledge, not guesswork. Who is this Course For: Managers dealing with team challenges and responsibilities. Coordinators aiming for better stress and people management. Professionals working with GDPR-related documents or data. Team leads looking for a communication refresh. Staff in charge of decision-making and staff feedback. Office supervisors balancing tasks, emails, and phone calls. Anyone expected to “sort it out” at work. Individuals new to managing or leading small teams. Career Path: Team Leader – £28,500/year Office Manager – £31,000/year People Operations Coordinator – £30,000/year Project Support Officer – £27,000/year Compliance Administrator – £29,500/year Internal Communications Officer – £28,000/year

Are you interested in pursuing a career in the Handyperson/Handyman Advanced Diploma industry or learning more about it? If yes, then you have come to the right place. Our comprehensive courses on Handyperson/Handyman Advanced Diploma will assist you in producing the best possible outcome by learning the Handyperson/Handyman Advanced Diploma skills. The Handyperson/Handyman Advanced Diploma bundle is for those who want to be successful. In the Handyperson/Handyman Advanced Diploma bundle, you will learn the essential knowledge needed to become well versed in Handyperson/Handyman Advanced Diploma. Why would you choose the Handyperson/Handyman Advanced Diploma course from Compliance Central: Lifetime access to Handyperson/Handyman Advanced Diploma courses materials Full tutor support is available from Monday to Friday with the Handyperson/Handyman Advanced Diploma course Learn Handyperson/Handyman Advanced Diploma skills at your own pace from the comfort of your home Gain a complete understanding of Handyperson/Handyman Advanced Diploma course Accessible, informative Handyperson/Handyman Advanced Diploma learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Handyperson/Handyman Advanced Diploma bundle Study Handyperson/Handyman Advanced Diploma in your own time through your computer, tablet or mobile device Our Handyperson/Handyman Advanced Diploma bundle starts with the basics of Handyperson/Handyman Advanced Diploma and gradually progresses towards advanced topics. Therefore, each lesson of this Handyperson/Handyman Advanced Diploma is intuitive and easy to understand. Courses in this Handyperson/Handyman Advanced Diploma Bundle: Course 01: Handyperson/Handyman Course 02: Carpentry Course 03: Woodwork Training Course 04: Furniture Restoration Course 05: Welding Course 06: Pipe Fitting Course 07: Professional Plumbing Course 08: Basic Electricity Course Course 09: Electrical Safety Course 10: PAT - Portable Appliance Testing Course 11: Professional Interior Design & Construction CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Handyperson/Handyman Advanced Diploma bundle helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Handyperson/Handyman Advanced Diploma. Requirements To enrol in this Handyperson/Handyman Advanced Diploma course, all you need is a basic understanding of the English Language and an internet connection. Career path The Handyperson/Handyman Advanced Diploma bundle will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Handyperson/Handyman Advanced Diploma. Certificates 11 CPD Accredited PDF Certificate Digital certificate - Included Each CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD accredited hard copy certificates are available for £10.79 each Delivery Charge for Each Hard Copy Certificates: Inside the UK: Free Outside of the UK: £9.99 each

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents, and interests with our special Adobe Photoshop Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides the professional training that employers are looking for in today's workplaces. The Adobe Photoshop Course is one of the most prestigious training offered at Skillwise and is highly valued by employers for good reason. This Adobe Photoshop Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Adobe Photoshop Course, like every one of Skillwise's courses, is meticulously developed and well-researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At Skillwise, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from Skillwise, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Adobe Photoshop ? Lifetime access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD Quality Standard-accredited qualifications after course completion Receive one-to-one assistance every weekday from professionals Immediately receive the PDF certificate after passing. Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Adobe Photoshop there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the PDF certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Adobe Photoshop course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already work in relevant fields and want to polish their knowledge and skills. Prerequisites This Adobe Photoshop does not require you to have any prior qualifications or experience. You can just enrol and start learning. This Adobe Photoshop was made by professionals and it is compatible with all PCs, Macs, tablets, and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as a bonus, you will be able to pursue multiple occupations. This Adobe Photoshop is a great way for you to gain multiple skills from the comfort of your home.

The course is intended to help people learn Azure concepts quickly and give enough practice exercises to get them started with their cloud journey with a specific focus on Microsoft Azure.

Level 2 Certificate in Counselling Skills Training Unlock your potential with our special Level 2 Certificate in Counselling Skills course! Have you discovered it is beneficial to get counselling for people you know? Do you agree that a counselor may offer assistance to people in a variety of circumstances? This Level 2 Certificate in Counselling Skills programme will give you the necessary comprehension, knowledge, and abilities to assist people in improving their own well-being. Counselors are more in demand than ever due to the UK's current mental health crisis. In our Level 2 Certificate in Counselling Skills You will learn about fundamental counseling skills and how to apply them in a counseling relationship by completing this. Throughout this Level 2 Certificate in Counselling Skills, you will also learn about counseling theory. The ethical framework that guides how counselors utilize their abilities is also a part of Level 2 Certificate in Counselling Skills programme. Additionally, you'll understand exactly what makes a good counselor in our Level 2 Certificate in Counselling Skills. You'll also learn how to build successful relationships with clients and improve your listening abilities from this Level 2 Certificate in Counselling Skills . You'll learn about diversity and ethics in counseling through this Level 2 Certificate in Counselling Skills. Our Level 2 Certificate in Counselling Skills also covers the value of exploring therapeutic approaches and self-development. So, start your new career in counseling right away with this Level 2 Certificate in Counselling Skills! Main Course: Level 2 Certificate in Counselling Skills Special Offers of this Level 2 Certificate in Counselling Skills Course This Level 2 Certificate in Counselling Skills Course includes a FREE PDF Certificate. Lifetime access to this Level 2 Certificate in Counselling Skills Course Instant access to this Level 2 Certificate in Counselling Skills Course Get FREE Tutor Support to this Level 2 Certificate in Counselling Skills Course Level 2 Certificate in Counselling Skills The goal of this Level 2 Certificate in Counseling Skills program is to equip you with the knowledge and abilities needed to function as a counselor or to advance your existing career in counseling. Who is this course for? Level 2 Certificate in Counselling Skills Everyone, including tutors, counseling psychologists, and wellbeing coordinators, is eligible to enrol in this Level 2 Certificate in Counseling Skills. Important Note: OurLevel 2 Certificate in Counselling Skills course focuses on knowledge. If you are seeking a formal qualification, please consider the following alternatives: Level 2 Certificate in Counselling Skills (RQF) Level 1 Certificate in Counselling Skills (RQF) NCFE CACHE Level 2 Certificate in Counselling Skills Counselling Skills (RQF) Requirements Level 2 Certificate in Counselling Skills To enrol in this Level 2 Certificate in Counselling Skills Course, students must fulfil the following requirements. To join in our Level 2 Certificate in Counselling Skills Course, you must have a strong command of the English language. To successfully complete our Level 2 Certificate in Counselling Skills Course, you must be vivacious and self driven. To complete our Level 2 Certificate in Counselling Skills Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Level 2 Certificate in Counselling Skills Course. Career path Level 2 Certificate in Counselling Skills Taking this Level 2 Certificate in Counseling Skills can open up a wide range of professional options for you, including: Psychologist: £25,000 to £35,000 annually Counselor for mental health: £35,000 to £40,000 annually Professional Counselor: £25,000 to £35,645 annually

This course is designed for candidates looking to demonstrate foundational-level knowledge of cloud services of Microsoft Azure by clearing the AZ-900 Microsoft Azure fundamentals exam. The course is recommended for job seekers looking for a career in the cloud domain.

Getting Started The CMI Level 3 Diploma in Coaching and Mentoring is aimed at supervisors and first-line managers. This course is designed to help managers improve their communication and mentoring skills, performance in coaching and mentoring roles, and efficiency. Achieving the renowned CMI Level 3 qualification in coaching and mentoring will enable you to develop coaching and mentoring skills and techniques for individuals and teams, alongside working to achieve organisational objectives. This extensive course introduces you to organisational culture, values and behaviour while developing your skills in managing team dynamics, equality, and diversity. Key Benefits For Learners Introduce you to the principles, skills and impact of coaching and mentoring Establishing key coaching and mentoring relationships and skills Support the development of individuals and teams Developing your skills in managing team dynamics, equality and diversity For Organisations Ensuring teams can meet organisational objectives Broader knowledge of operational processes and evaluation techniques Introduces organisational culture, values and behaviour Key Highlights Are you a supervisor or first-line manager and want to support the development of coaching and mentoring skills and techniques of individuals and teams? The CMI Level 3 Coaching and Mentoring offered by the School of Business and Technology London is the ideal starting point for your career journey. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our CMI-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience.   Career Pathways The CMI Level 3 Coaching and Mentoring can open many career pathways including, but not limited to: Training Manager, with an estimated average salary of £31,613 per annum Training & Development Manager, with an estimated average salary of £36,885 per annum Independent Coach or Mentor with an estimated average salary of £28,000 per annum Corporate Coach or Mentor with an estimated average salary of £38,950 per annum About Awarding Body Chartered Management Institute established over 60 years ago as the British Institute of Management back then; it has developed the UK's very first diploma in management studies. In the years that followed CMI has consistently been at the forefront of all aspects of management and leadership. Today CMI is the only chartered professional awarding body committed to offering the highest standards in management and leadership excellence. Presently over 100,000 managers use its unique services daily. CMI qualifications aim for managers and leaders at any level, and it remains the only Awarding Body which can award Chartered Manager status - the ultimate management accolade. Employers highly value the qualifications awarded by CMI, and boost your career prospects. What is included? Learn 100% online at your own pace Dedicated support from expert tutors Dedicated Support Desk Portal: You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance. Elevate Knowledge: Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the program Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement 12 months support period 24-hour access to the online learning platform 'MyLearnDirect' Schedule live online classes for each module at your convenience. (Blended learning only) Quality learning resources and study guides developed by CMI-approved tutors. All assessment materials are conveniently accessible through the online learning platform 'MyLearnDirect' Induction: We offer online and flexible learning induction to help you settle in and prepare for your online studies Access to CMI Management Direct. It has 100,000s of reliable and validated management and leadership resources, including company and industry reports, videos, checklists, E-books, and journals. You have access to CMI Membership and Support for the duration of your study. Assessment For each module you study, you will complete a written assignment of 2000 to 2500 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your CMI-approved tutor. Entry Requirements The Level 3 Diploma in Coaching and Mentoring is designed for practising and aspiring supervisors and first-line managers. To be eligible for this course, you must: Be 18 years of age and over Possess the ability to complete the Level 3 Qualification Our friendly admissions advisors will provide the best advice, considering your needs and goals.  Progression CMI would recommend the below qualifications as a possible progression route, once complete the Coaching and Mentoring qualifications: CMI Level 3 Qualifications in First Line Management CMI Level 5 in Management Coaching and Mentoring Why gain a CMI Qualification? Achieving this CMI Level 3 Coaching and Mentoring qualification will introduce you to the principles, skills and impact of coaching and mentoring and help you establish key coaching and mentoring relationships and skills. You will develop your skills in managing team dynamics, equality, and diversity, and you will have the opportunity to attain a good understanding of the essentials of coaching and mentoring upon completing this course. Studying for a CMI qualification offers you more than just academic standing. When you enrol with us for the CMI Level 3 Coaching and Mentoring course, you will have access to CMI Membership and Support for the duration of your study alongside your qualification. CMI graduates achieve remarkable things: 72% agree that their CMI qualification gave them a competitive edge in the job application process. 89% agree they use the skills learnt on their accredited qualification in their current role. 88% agree that the accredited qualification gave them good career prospects. Recent CMI graduates earn a median of 28k compared to just 21k for a typical business studies graduate. Employers highly value the qualifications awarded by CMI, and over 80% of managers agree that a CMI qualification is essential to becoming a professional manager. Learners need to complete all Group A units and any combination of units to a minimum of 7 credits from Group B. Learners need to complete a total of 37 credits to achieve this qualification. The minimum Total Qualification Time is 370 hours, including 145 Guided Learning Hours Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Principles, skills and impact of coaching and mentoring Reference No : Unit 3011V1 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand the principles of coaching and mentoring. 2. Understand the skills required of a coach. 3. Understand the skills required of a mentor. UNIT2- Coaching and mentoring for individual and team needs Reference No : Unit 3012V1 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the impact on the individual and team needs of the coaching process. 2. Understand the impact on the individual and team needs of the mentoring process. 3. Understand the individual and team knowledge, skills or behaviours. UNIT3- Managing the coaching and mentoring relationships Reference No : Unit 3013V1 Credit : 5 || TQT : 50 LEARNING OUTCOMES 1. Understand the coaching and mentoring relationships. 2. Understand the goals of the coaching and mentoring relationship. 3. Understand possible barriers to the coaching process. UNIT4- Coaching and mentoring processes Reference No : Unit 3014V1 Credit : 7 || TQT : 70 LEARNING OUTCOMES 1. Understand the implementation of the coaching process. 2. Understand the implementation of the mentoring process. 3. Understand the reviewing of progress and provision of feedback. UNIT5- Completing the coaching and mentoring process Reference No : Unit 3015V1 Credit : 5 || TQT : 50 LEARNING OUTCOMES 1. Understand the skills of concluding the coaching process. 2. Understand the skills of concluding the mentoring process. UNIT6- Understanding team dynamics Reference No : Unit 4004V1 Credit : 7 || TQT : 70 LEARNING OUTCOMES 1. Understand the differences between groups and teams. 2. Understand the concept of formal and informal group norms. 3. Understand group development and maturity. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. Management Direct As part of the program, you will get access to CMI Management Direct, which provides a rich foundation of management and resource for students. The Management Direct is packed with content, including: E-Books Articles Leader videos Idea for leaders Models and so much more... How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.