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Learning Outcomes Understand the importance of customer relationship management in modern business and its impact on customer satisfaction and loyalty Learn about different types of CRM software and how to select and implement a suitable solution for a particular business Develop skills in managing customer interactions and communication across various channels, including email, phone, and social media Gain knowledge in data analytics and reporting to better track customer behaviour and identify trends and patterns Explore strategies for using CRM to improve sales and marketing efforts, such as targeting and segmentation Develop skills in managing customer complaints and resolving conflicts to maintain positive relationships with customers Understand the legal and ethical considerations surrounding customer data and privacy in the context of CRM Learn how to measure and evaluate the success of a CRM program and make improvements over time Description For those looking to develop their abilities in managing client interactions, strengthen their relationships with customers, and expand their businesses, our Customer Relationship Management (CRM) course is ideal for them. In this course, students will obtain a thorough understanding of the function of CRM in contemporary business and how it may affect client loyalty and satisfaction through the course. Participants will get knowledge about several CRM tool types and how to pick and use the best option for their particular business needs. Also, they will learn how to manage customer contacts and communication through a variety of platforms, including email, phone, and social media. Their ability to better monitor customer behaviour, spot trends and patterns, and use data analytics and reporting to make defensible judgements will all be elevated by this training. The course will also address how to manage customer complaints and settle disputes to preserve strong relationships, as well as ways for using CRM to improve sales and marketing efforts, including targeting and segmentation. Also, students will learn about the moral and legal issues that arise when dealing with customer privacy and data in the context of CRM. Certificate of Achievement After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post.  Method of Assessment In order to successfully complete the Customer Relationship Management course, students will be required to sit for a final assessment. After they submit their assignment, our expert team will evaluate and provide instant feedback. Career Path Here are some potential career paths for individuals who take a Customer Relationship Management (CRM) course in the UK, along with the annual salary range for each: CRM Manager: £46,000 to £66,000 per year Customer Success Manager: £35,000 to £50,000 per year Sales Manager: £36,000 to £71,000 per year Marketing Manager: £35,000 to £65,000 per year Course Content Module 01: Customer Relationship Management Module 02: What CRM Is and Who It Serves Module 03: Checklist for Success Module 04: Requirement Driven Product Selection Module 05: Considerations in Tool Selection Module 06: Strategies for Customer Retention Module 07: Building the Future Module 08: Homegrown vs. Application Service Provider Module 09: The Development Team Module 10: Evaluating and Reviewing Your Program

Description: A company's reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills. Learning Outcomes: Display a customer service outlook Figure out your individual behavior affects the behaviors of others Examine confidence eligibility as well as a problem solver Implement the techniques to cope with customers Set your choice for providing customer service Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage The variation of body language as well as verbal dexterity The points of verbal communication, for example, tone, cadence, and pitch Asking questions and listening competency The manners of disseminating negative news and how to say no. Proficient means of negotiation The significance of producing and sending meaningful messages Materials to speed up communication The worth of individualizing interactions and promoting relationships Vocal techniques to boost speech as well as communication approach Methodologies for controlling stress The conditions and benefits of CRM on a company's bottom line Explain various elements of a CRM plan Improvise a checklist in case of readiness and success in CRM Narrate how CRM produces value for organizations and customers Think about improvising roles having the highest influence on CRM Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Complete Customer Service Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Customer Service Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Complete Customer Service Training - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Complete Customer Service Training - Old Version Module 01 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 02 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 03 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Mock Exam Mock Exam- Complete Customer Service Training 00:30:00 Final Exam Final Exam- Complete Customer Service Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

This Course at a Glance Understand what a risk assessment is and know why they are important Define the terms associated to risk assessment Analyse the facts and statistics of risk assessment for UK Demonstrate the various legislation that apply to risk assessment Understand the various strategies of risk assessments and know how and when to apply it Identify the elements of risk assessments Know how to use the five-step process to identify risk and hazards Determine who and what might be harmed Know how to evaluate and assess risks Understand how to implement a safe system of work within workplace Know how to record and report your findings Evaluate the management responsibilities of both employer and employee Risk Assessment Course Overview A thorough risk assessment can significantly minimise the risk of workplace accidents. They help workplaces explore strategies for reducing health and safety concerns by raising awareness about hazards and the risks they cause. The Management of Health and Safety Regulations 1999 requires all employers to establish a suitable and sufficient workplace risk assessment within workplaces. Our Safety and Health courses are up-to-date, well-structured, and in line with the ever-changing landscape of safety subjects designed and crafted by industry experts. This comprehensive Risk Assessment Training Course is designed to equip you with the essential skills and knowledge required to conduct effective risk assessments within any workplace. It also outlines the general and legal responsibilities of the employer in ensuring the safety of their concerned workforce. This course concludes with a number of practical suggestions for identifying and evaluating the potential risks and hazards as well as a system for determining appropriate control measures that may be applied and monitored to ensure that everyone is working in a safe environment. Risk assessments have grown into an effective and essential management tool for planning, controlling, and assessing the risks and hazards in workplaces. The primary goal of risk assessments is to help prevent accidents within the workplace and ensure the safety of employees and others who are exposed to workplace activities. Risk assessments not only minimise the likelihood of events occurring but also demonstrate to employees and external organisations such as the HSE that companies have taken all necessary precautions to protect people and are acting in accordance with the approved legislation. Upon successful completion of this Risk Assessment Training Course, you will be able to conduct proper risk assessments that will help you to recognize and assess the amount of risk and possibility of incidents occurring in the workplace. Who should take this course? Whether you're an employer or supervisor in charge of assessing the risks and hazards at specific workplaces or simply want to gain knowledge and skills to keep yourself safe while working in a hazardous environment, this Risk Assessment Training Course will provide you with the necessary skills and knowledge to implement effective preventive and control measures to ensure the safety of your employees from potential risk and hazards. This training is not limited to employers, employees, or a certain industry. It rather pertains to a wide range of industries, reaching out to any audience interested in learning more about conducting risk assessments in the workplace. Entry Requirements There are no academic entry requirements for this Risk Assessment Course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Risk Assessment Training Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of each module, learners must answer MCQs to step into the next module. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 75%. Course Curriculum Module 1: The Basics Module 2: Legislation, Regulation and Civil Law Module 3: Strategy - Options and Elements Module 4: Identifying Hazards Module 5: Who Might Be Harmed and Evaluating the Risks Module 6: Evaluating Risk - The Practicalities Module 7: Recording and Reviewing Module 8: Management and Responsibilities Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Are you fascinated with Netflix and YouTube recommendations and how they accurately recommend content that you would like to watch? Are you looking for a practical course that will teach you how to build intelligent recommendation systems? This course will show you how to build accurate recommendation systems in Python using real-world examples.

The Touch Typing Mini Bundle is what your keyboard dreams about after a long day. With touch typing, Microsoft Word, copywriting, proofreading, and compliance theory, this course offers a structured toolkit for error-free, well-presented documentation—without the endless red pen moments. Ideal for wordsmiths, administrators, and speedy editors, this bundle sharpens written accuracy and style. Whether you're crafting polished reports or checking documents for legal tone and grammar gaffes, the modules help you glide across keys with more flair than a cat walking across a laptop. Learning Outcomes: Build accurate typing techniques with greater speed and rhythm. Understand Microsoft Word tools for formatting and structure. Learn proofreading strategies for grammar and clarity checking. Study copywriting techniques for tone, flow, and readability. Explore document editing within structured communication tasks. Connect typing, editing, and writing into efficient workflows. Who is this Course For: Typists aiming to boost speed and written structure. Admins editing internal documentation or letters. Copywriters refining document tone and messaging. Office juniors preparing for higher typing demands. Editors reviewing short-form or long-form content. Personal assistants formatting reports and letters. Proofreaders checking detail and structure in texts. Anyone wanting to sharpen typing and language output. Career Path: Typing Clerk – £22,500/year Copywriting Assistant – £25,000/year Proofreader – £26,000/year Office Editor – £24,000/year Microsoft Word Administrator – £23,500/year Document Quality Officer – £27,000/year

The Carpentry and Joinery Mini Bundle is a neatly crafted selection of modules that tie together foundational carpentry theory, PUWER regulations, PAT testing concepts, LEED v4 design criteria, and furnishings. It’s less about swinging hammers, more about understanding the structure behind structured environments—without splinters. Learners will enjoy the balance between safety-focused regulations and the stylistic aspects of furnishing. You’ll walk away with a mental blueprint for sustainable building design, safe equipment handling, and decorative design theory—without lifting anything heavier than a mouse. Learning Outcomes: Understand core concepts of carpentry and joinery structures. Learn LEED v4 criteria for building design and assessment. Explore furniture design elements and material understanding. Study PUWER safety obligations in the workplace. Grasp essential aspects of portable appliance testing. Connect furnishing with design, regulation, and safety topics. Who is this Course For: Design enthusiasts exploring structure, safety, and sustainability. Contractors seeking knowledge of PUWER and PAT obligations. Individuals working in construction design environments. Joinery professionals interested in regulation and layout theory. Builders exploring furnishing and LEED assessment. Maintenance managers reviewing PUWER requirements. Designers seeking construction-relevant knowledge areas. Furniture industry workers seeking broader regulatory understanding. Career Path: Furniture Designer – £30,000/year LEED Building Consultant – £38,000/year Construction Administrator – £29,000/year Maintenance Supervisor – £32,000/year PAT Testing Coordinator – £28,000/year Safety Compliance Officer – £34,000/year

The Chemical Engineering Mini Bundle blends the structure of science with the elegance of equations. From atoms to algae, this selection of modules covers the essentials of chemistry, biology, biochemistry, gas engineering, and greenhouse systems—without turning your kitchen into a laboratory. Each topic contributes to a broader understanding of the chemical behaviours and biological systems that underpin modern energy and environmental solutions. Whether your interest lies in reactions, regulations, or renewable innovations, this bundle offers an analytical look into how science fuels industries (and the occasional lightbulb). Learning Outcomes: Understand the basic principles of chemistry and its applications. Study biological processes across natural and industrial settings. Explore biochemical interactions at cellular and molecular levels. Learn about gas behaviour in engineered environments. Discover the role of greenhouse technologies in sustainability. Connect science principles to chemical process understanding. Who is this Course For: Science students exploring chemical and biological systems. Learners interested in energy, gas, and environmental studies. Professionals in laboratory-based administrative roles. Technical staff supporting chemical process documentation. Entry-level assistants in biology or chemistry research. Administrative staff in engineering or energy sectors. Individuals reviewing greenhouse systems in energy contexts. Anyone seeking structured science theory in industry applications. Career Path: Chemical Engineering Technician – £29,000/year Biochemistry Support Assistant – £27,000/year Laboratory Administrator – £25,000/year Gas Operations Clerk – £26,000/year Environmental Systems Assistant – £28,500/year Research Documentation Officer – £30,000/year

The Building Surveying: 8 in 1 Premium Courses Bundle breaks down the theory behind planning, inspecting, and managing structural projects. From understanding AutoCAD to navigating CDM regulations, the bundle gives structure to your learning—without a single brick in sight. You’ll explore the roles of land, building, and quantity surveying, while learning the key components of drawing, estimating, and construction documentation. Whether you're prepping for a role in surveying or simply want to decode the inner workings of a construction site, this one’s designed to keep things built on clarity. Learning Outcomes Learn key responsibilities of a modern building surveyor. Understand project estimation and structured cost calculation methods. Study CDM regulations within UK construction site frameworks. Explore AutoCAD and drawing principles used in planning stages. Examine how quantity and land surveying roles interconnect. Understand Construction Industry Scheme requirements and procedures. Who is this Course For Aspiring surveyors wanting structured online learning and insight. Civil engineering students seeking extra construction knowledge. Professionals shifting toward building cost and planning roles. New entrants to CAD and construction documentation processes. Construction enthusiasts exploring drawing and land estimation. Admin staff needing deeper insight into construction regulations. Site planners reviewing CDM duties and documentation. Project assistants involved in surveying-based reporting and costs. Career Path Building Surveyor – Average salary: £42,000/year Quantity Surveyor – Average salary: £40,000/year Land Surveyor – Average salary: £37,000/year Construction Estimator – Average salary: £38,000/year CDM Coordinator – Average salary: £36,000/year AutoCAD Technician (Surveying) – Average salary: £32,000/year

Description: This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers. Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service. Because of this, trained customer service and contact centre agents are highly sought after in all industries. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Module 02 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Module 03 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 05 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 06 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Module 07 Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Final Exam Final Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Looking to learn everything there is about all the Microsoft Office programs? This course will give you exactly what you are looking for. Learn all there is about Microsoft Word, Excel, Outlook, PowerPoint, OneNote, Access, Publisher, Project, InfoPath, SharePoint Designer and Visio. Microsoft Office 2010 has carried on with its graphical interface user called the Fluent User Interface, which uses ribbons and an Office menu instead of menu bars and toolbars. Office 2010 also has Office Open XML file formats as the default file formats in Excel, PowerPoint, and Word. Office 2010 has improved Microsoft Outlook and better graphics for pictures and videos in Word and PowerPoint. This Course is designed to make you learn everything about all the Microsoft Office tools of 2010 and all of its new features. Learning all the office softwares increases your credibility in today's competitive job market. So what are you waiting for? This is the course for you. Course Highlights Microsoft Office 2010 Professional is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Microsoft Office 2010 Professional into 65 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 2 days, 8 hours hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Microsoft Office 2010 Professional Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Microsoft Office 2010 Professional is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Microsoft Office 2010 Professional is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Microsoft Word 2010 Advanced Level Module One - Getting Started FREE 00:30:00 Module Two - Working with the Word Window FREE 01:00:00 Module Three - Adding Pictures 01:00:00 Module Four - Formatting Pictures 01:00:00 Module Five - Adding Smart Art 01:00:00 Module Six - Adding Tables 01:00:00 Module Seven - Inserting Special Objects 01:00:00 Module Eight - Adding In Document References 01:00:00 Module Nine - Advanced Research Tasks 01:00:00 Module Ten - Reviewing a Document 01:00:00 Module Eleven - Customizing Word 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities-Microsoft Word 2010 Advanced Level 00:00:00 Microsoft Excel 2010 Advanced Level Module One - Getting Started 00:30:00 Module Two - SmartArt and Objects 01:00:00 Module Three - Auditing 01:00:00 Module Four - Creating Charts 01:00:00 Module Five - Creating Pivot Tables 01:00:00 Module Six - Working with PivotTables and PivotCharts 01:00:00 Module Seven - Macros 01:00:00 Module Eight - Solving Formula Errors 01:00:00 Module Nine - Using What If Analysis 01:00:00 Module Ten - Managing Your Data 01:00:00 Module Eleven - Grouping and Outlining Data 00:30:00 Module Twelve - Wrapping Up 00:30:00 Activities-Certified Microsoft Excel 2010 Advanced Level- CPD & IAO Accredited 00:00:00 Microsoft PowerPoint 2010 Advanced Level Module One - Getting Started 00:30:00 Module Two - Adding Pictures 01:00:00 Module Three - Working with Text Boxes 01:00:00 Module Four - Adding SmartArt 01:00:00 Module Five - Adding Tables 01:00:00 Module Six - Inserting Advanced Objects 01:00:00 Module Seven - Advanced Drawing Tasks 01:00:00 Module Eight - PowerPoint's Research Tools 01:00:00 Module Nine - Creating Notes and Handouts 01:00:00 Module Ten - Using Slide Masters 01:00:00 Module Eleven - Advanced Presentation Tasks 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities-Accredited Microsoft PowerPoint 2010 Advanced Level - IAO & CPD certified 00:00:00 Microsoft Access 2010 Advanced Level Module One - Getting Started 00:30:00 Module Two - Advanced Table Tasks 01:00:00 Module Three - Advanced Form Tasks 01:00:00 Module Four - Advanced Reporting Tasks 01:00:00 Module Five - Understanding Relationships 01:00:00 Module Six - Advanced Query Tasks 01:00:00 Module Seven - Working with SQL 01:00:00 Module Eight - Linking Data 01:00:00 Module Nine - Importing Data 01:00:00 Module Ten - Exporting Data 01:00:00 Module Eleven - Advanced Database Tools 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities - Microsoft Access 2010 Advanced Level Accredited 00:00:00 Microsoft Outlook 2010 Advanced Level Module One - Getting Started 01:00:00 Module Two - Customizing Outlook 01:00:00 Module Three - Adding Word Elements to an E-mail 01:00:00 Module Four - Customizing Your Profile 01:00:00 Module Five - Advanced E-Mail Tasks 01:00:00 Module Six - Advanced Calendar Tasks 01:00:00 Module Seven - Doing More with Tasks 01:00:00 Module Eight - Using Notes 01:00:00 Module Nine - Viewing RSS Feeds 01:00:00 Module Ten - Managing Outlook Data, Part One 01:00:00 Module Eleven - Managing Outlook Data, Part Two 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities- Microsoft Outlook 2010 Advanced 00:00:00 Mock Exam Mock Exam- Microsoft Office 2010 Professional 00:30:00 Final Exam Final Exam- Microsoft Office 2010 Professional 00:30:00