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Do you want to work as a customer service representative? Enjoy facing corporate challenges and thrive to become a service provider? Then this training package is for you! This CRM Bundle will provide you with a broad perspective of dealing with customers, and a better method to handle the external interactions and relationships that drive business growth. Our modules are primarily based on defining, building, sustaining, and improving long-term relationships with customers. By taking our courses the learners will focus on the lifetime value of their customers and by that time they will be able to : Understanding customer needs and wants Satisfying and motivating potential customers Translating them into an actual customer One of the key topics in the CRM bundle is Customer acquisition and retention this will cover issues such as : Acquiring customers at a lesser cost and acquiring as many customers as possible Acquiring customers who have an affinity and are business oriented Acquiring customers who are keen on the newer business model Along with this course you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a free student ID card. What other courses are included with this CRM Training? Course 01: Customer Relationship Management Course 02: Know Your Customer (KYC) Course 03: Retail Management - Level 5 Course 04: Phone-Based Customer Service Course 05: Sales: Psychology of Customers Course 06: GCSE English Course 07: Public Speaking and Presentation Skill Course Course 08: The Formula to Talk with Strangers Course 09: Level 2 Microsoft Office Essentials Course 10: Time Management Course 11: Stress Management Training From this CRM bundle Learners will acquire knowledge on : What is Customer Relationship Management (CRM) Importance of CRM in business Customer Retention & Loyalty Get an understanding of how the CRM process works Importance of retail management in business Practical tools and approaches for conducting customer attitude surveys Getting to know your customers, and identifying concerns and possibilities. Learn the Formula to Talk with Strangers Public Speaking and Presentation Skills Learn how to make the best use of time So, enrol now in this CRM (Customer Relationship Management) Training to advance your career! We are really delighted to offer this bundle on customer relationship management from a business viewpoint with you. The emphasis would be on addressing a wide range of critical subjects, beginning with the concept of CRM and progressing through the CRM process model. Each topic is intended to improve not only your academic comprehension but also your practical expertise. However, This training bundle will also teach you how to get up close and personal with your customers, engaging and teaching them so that they naturally return to you for value. Once they're hooked, they're significantly more inclined to buy your stuff. Course Curriculum Course Curriculum of CRM (Customer Relationship Management) Module 01: Introduction to Customer Relationship Management Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM How will I get my Certificate? After successfully completing the CRM (Customer Relationship Management) course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals and entrepreneurs looking to strengthen their understanding of how the customer works and thinks Customers-focused business owners or workers that want to enhance their Customer Relationship Management Strategy Senior marketing managers looking for a different approach when considering how to manage customer relationships Professionals aiming to advance their careers in marketing, leadership, or CRM. Requirements Our CRM (Customer Relationship Management) Training is fully compatible with PC's, Mac's, Laptop, tablets and Smartphone devices. Career path CRM manager Senior CRM manager Head of CRM Director of Performance Marketing The average salary of a CRM manager is approximately £48,000 per year Certificates Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Customer Relationship Management) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost. Certificate of completion Digital certificate - Included

Unlock the transformative power of hypnosis in cancer care with our "Hypno-Oncology Masterclass." Designed for healthcare professionals and hypnotherapists, this comprehensive masterclass offers cutting-edge techniques and insights to enhance patient well-being and improve therapeutic outcomes.

Step by step instructions to Handle Social Media Criticism Figuring out how to deal with web-based media analysis is significant for anyone hoping to improve their image picture and evade negative web-based media repercussions. This is valid, regardless of whether you are straightforwardly liable for online media the board or are hoping to improve your organization's web-based media strategy. This course gives a far reaching manual for taking care of online media analysis through building up powerful web-based media strategies and figuring out how to react successfully. From the right tone and timing of your reaction to viable tips to guarantee your image stays intact and clients stay cheerful, this course covers all you require to think about each part of dealing with online media analysis as adequately as could really be expected. You Will Learn: Step by step instructions to build up a strong web-based media strategy Step by step instructions to react at the right time and in the right way The significance of trustworthiness and pay, to keep clients cheerful Step by step instructions to adequately manage incitement and savaging Advantages of Taking This Course You will improve your image picture and web-based media notoriety You will build your page cooperations and client commitment You will improve your item and administration contributions through productive criticism You will hold current clients and pull in new ones

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this

Falls can happen to anyone, but the consequences can be serious, particularly for vulnerable individuals. Our Falls Prevention Basics Course offers a solid foundation for understanding why falls occur and how simple yet effective strategies can reduce risks. Whether you are supporting others or simply aiming to sharpen your knowledge, this course equips you with the insight needed to spot hazards and create safer environments with confidence. Designed with everyday relevance in mind, this course unpacks essential theories, explores common risk factors, and highlights preventive measures in a clear and straightforward manner. It is perfect for anyone seeking to enhance safety awareness without wading through jargon. Engage with easy-to-follow modules at your own pace and leave with the knowledge that could make a real difference in daily life. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Falls Prevention Awareness Module 2: Risk Factors Module 3: Signs and Symptoms Module 4: Diagnosis and Treatment Module 5: Falls Risk Assessment Module 6: Preventive Strategies Learning Outcomes: Identify key factors contributing to falls for effective risk mitigation. Recognize early signs and symptoms, facilitating timely interventions. Understand diverse preventive strategies tailored to individual needs. Develop skills in comprehensive falls risk assessment for personalised care. Apply diagnostic insights to inform appropriate treatment measures. Contribute to a safer community by implementing proactive falls prevention measures. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals Caregivers and support staff Fitness and wellness enthusiasts Community health workers Occupational health and safety officers Rehabilitation specialists Social workers Individuals seeking to enhance their health knowledge Career path Healthcare Assistant Community Support Worker Occupational Therapist Social Services Officer Rehabilitation Coordinator Health and Safety Advisor Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Overview Navigating the world of customer service over the phone can be challenging. The 'Telephone Customer Service Training' course is your guiding compass, expertly designed to tackle the multifaceted arena of phone-based interactions. Delve deep into the core values of stellar customer service, uncover the distinction of superior service, and master the nuances of phone etiquette. With a curriculum spanning from the basics of customer relationship management to the intricacies of managing tough callers, this course equips you with a holistic understanding to thrive in a telephone-centric customer service role. The essentiality of establishing rapport during telephonic conversations cannot be overstated. This course accentuates the importance of rapport building and teaches strategies to connect genuinely over a call, ensuring customers feel valued and understood. Explore the dynamics of both inbound and outbound calls, and gain expertise in active listening, a pivotal skill to understand customer needs and offer apt solutions. Further, with modules focusing on interoffice calls, voicemail management, and intra-organisation dealings, the curriculum covers the full spectrum of telephone interactions. Metrics and measurements are quintessential in refining and enhancing service standards. Dive into the intricacies of gauging your service's effectiveness and learn methods to consistently better your interaction quality. As the landscape of customer service evolves, those proficient in these nuances are poised for success. Learning Outcomes: Understand the fundamentals and importance of top-tier customer service over the phone. Differentiate between average and excellent customer service practices. Develop effective strategies for managing and improving customer relationships. Cultivate superior telephone etiquette and communication techniques. Employ strategies to establish genuine rapport during phone interactions. Tackle challenging calls with confidence and professionalism. Gain proficiency in evaluating and enhancing service quality through metrics. Why buy this Telephone Customer Service Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Telephone Customer Service Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Telephone Customer Service Training course is ideal for Individuals aiming to enter the customer service sector. Current customer service representatives seeking to refine their telephone interaction skills. Managers overseeing phone-based customer service teams. Organisations aiming to standardise their telephonic service protocols. Entrepreneurs wanting to foster excellent customer relationships over the phone. Prerequisites This Telephone Customer Service Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Telephone Customer Service Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Representative: £18,000 - £25,000 annually. Telephone Support Specialist: £21,000 - £28,000 annually. Call Centre Supervisor: £25,000 - £32,000 annually. Customer Relationship Manager: £30,000 - £45,000 annually. Customer Service Trainer: £28,000 - £35,000 annually. Quality Assurance Analyst (Customer Service): £24,000 - £31,000 annually. Course Curriculum Module 1: Introduction to Customer Service Module 01: Introduction to Customer Service 00:23:00 Module 2: What's Different about Good Customer Service? Module 02: What's Different about Good Customer Service? 00:12:00 Module 3: Customer Relationship Management Module 03: Customer Relationship Management 00:42:00 Module 4: Customer Service Communication Strategies Module 04: Customer Service Communication Strategies 00:24:00 Module 5: Aspects of Phone Etiquette Module 05: Aspects of Phone Etiquette 00:31:00 Module 6: Building Rapport Over the Phone Module 06: Building Rapport Over the Phone 00:24:00 Module 7: Inbound and Outbound Calls Module 07: Inbound and Outbound Calls 00:16:00 Module 8: Active Listening and Managing Tough Callers Module 08: Active Listening and Managing Tough Callers 00:28:00 Module 9: Managing Interoffice Calls and Voicemail Module 09: Managing Interoffice Calls and Voicemail 00:10:00 Module 10: Problem Solving over the Phone Module 10: Problem Solving over the Phone 01:04:00 Module 11: Intra Organisation Dealings Module 11: Intra Organisation Dealings 00:35:00 Module 12: Measuring Customer Service Module 12: Measuring Customer Service 00:12:00 Assignment Assignment - Telephone Customer Service Training 00:00:00

Overview The Candle Making Business Diploma Course provides comprehensive training in candle making techniques, including handmade, moulded, and dipped candles. Participants will learn basic candle recipes, safety measures, candle decorating techniques, and gain insights into setting up and marketing a candle making business. Learning Outcomes: Acquire a solid foundation in the basics of candle making, including understanding different types of candles and their production process. Develop the skills to create handmade, moulded, and dipped candles using various techniques. Learn basic candle recipes and gain knowledge of different fragrance and color options. Understand and implement safety measures and best practices in the candle making process. Enhance creativity and design skills for candle decoration and personalization. Gain insights into setting up a candle making business, including sourcing materials, equipment, and legal considerations. Develop effective marketing strategies to promote and sell handmade candles. Learn pricing strategies and financial management techniques for a profitable candle making business. Understand customer preferences and trends in the candle industry to create unique and marketable products. Acquire the skills to provide exceptional customer service and build a loyal customer base. Why buy this Candle Making Business Diploma Course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Candle Making Business Diploma Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Candle Making Business Diploma Course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Candle Making Business Diploma Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Candle Making Business Diploma Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Candle Making Business Diploma Course is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Basics of Candle Making Basics of Candle Making 00:36:00 Module 02: Steps of Candle Making Steps of Candle Making 00:28:00 Module 03: Handmade Candles Handmade Candles 00:33:00 Module 04: Moulded Candles Moulded Candles 00:27:00 Module 05: Dipped Candles Dipped Candles 00:36:00 Module 06: Basic Candle Recipes Basic Candle Recipes 00:18:00 Module 07: Adapting Safety in Candle Making Adapting Safety in Candle Making 00:24:00 Module 08: Decorating Decorating 00:39:00 Module 09: Setting Up a Business Setting Up a Business 00:18:00 Module 10: Marketing Strategies Marketing Strategies 00:15:00 Assignment Assignment - Candle Making Business Diploma Course 00:00:00

Basic to Advanced Training| 19-in-1 Premium Bundle| CPD Certified| Free PDF | Lifetime Access

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

The Professional Certificate Course in Understanding Sales Promotion and Management is designed to provide a thorough understanding of sales management and its importance. The course covers the sales management process, effective sales promotion techniques for hotels, analyzing hotel sales and methods to improve sales. Participants will learn about the role of a manager in the hotel industry and the use of information technology in boosting a hotel's sales. Upon completion of the course, participants will have the knowledge and skills to implement effective sales promotion strategies, manage sales teams, and use technology to enhance hotel sales. The Professional Certificate Course in Understanding Sales Promotion and Management is a comprehensive program that covers topics such as sales management process, effective sales promotion techniques for hotels, and the role of a manager in the hotel industry. Participants will learn how to analyze hotel sales and use information technology to boost sales.After the successful completion of the course, you will be able to learn about the following, What is sales management? Importance of sales management. Sales management process. Effective Sales Promotion Techniques for Hotels. Analysing Hotel Sales and methods to improve sales. Role of Manager in Hotel Industry. Use of Information Technology in boosting Hotel's Sales. The Professional Certificate Course in Understanding Sales Promotion and Management is designed to provide a thorough understanding of sales management and its importance. The course covers the sales management process, effective sales promotion techniques for hotels, analyzing hotel sales and methods to improve sales. Participants will learn about the role of a manager in the hotel industry and the use of information technology in boosting a hotel's sales. Upon completion of the course, participants will have the knowledge and skills to implement effective sales promotion strategies, manage sales teams, and use technology to enhance hotel sales. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding Sales Promotion and Management Self-paced pre-recorded learning content on this topic. Professional Certificate Course in Understanding Sales Promotion and Management Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Business owners and entrepreneurs Sales and marketing professionals Anyone interested in developing sales promotion and management skills Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.