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Overview This comprehensive course on The Complete Microsoft Outlook Masterclass will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This The Complete Microsoft Outlook Masterclass comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? At the end of the course there will be an online written test, which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price. Who is This course for? There is no experience or previous qualifications required for enrolment on this The Complete Microsoft Outlook Masterclass. It is available to all students, of all academic backgrounds. Requirements Our The Complete Microsoft Outlook Masterclass is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more!   Course Curriculum 16 sections • 74 lectures • 04:03:00 total length •You Can Master Microsoft Outlook Promo: 00:02:00 •You Can Ask Me Anytime: 00:01:00 •Your Facebook Support Group: 00:01:00 •Quick Win -How To Send an Email in Outlook: 00:01:00 •Quick Win - How To Print an Email in Outlook: 00:01:00 •Another Quick Win - You Can Work Offline with Outlook: 00:01:00 •Outlook Environment: 00:03:00 •Outlook Opening: 00:02:00 •Outlook Interface Options: 00:04:00 •Sending and Receiving Email in Outlook: 00:03:00 •Sending and Receiving Email in Outlook with Attachments: 00:02:00 •Account Settings in Outlook: 00:06:00 •Automatic Replies in Outlook: 00:04:00 •Mail Box Settings in Outlook: 00:02:00 •Rules and Alerts Settings in Outlook: 00:04:00 •Exporting and Importing Rules and Alerts in Outlook: 00:01:00 •Opening Options in File Outlook: 00:04:00 •Quick Win -How to Create Folder in Outlook: 00:01:00 •Quick Win -How to Change Outlook Style: 00:01:00 •Quick Win - How To Use Quick Access Toolbar: 00:01:00 •New Email Options in Outlook: 00:03:00 •Basic Text in New Email: 00:07:00 •Name, Include and Tags in New Email: 00:03:00 •Inserting Table Into New Email: 00:10:00 •Inserting Images Into New Email: 00:10:00 •Inserting Shapes Into New Email: 00:06:00 •Inserting SmartArt Into New Email: 00:04:00 •Inserting New Chart Into New Email: 00:05:00 •Taking Screenshot Into New Email: 00:02:00 •Links, Text and Symbol: 00:03:00 •Themes, Show Fields, Encrypt, Tracking and More Options in New Email: 00:03:00 •Formatting Text in New Emails: 00:03:00 •Reviewing Menu in New Email: 00:03:00 •New Appointment at Home Menu: 00:06:00 •New Meeting at Home Menu: 00:01:00 •New Contact in Home Menu: 00:05:00 •Create New Task: 00:03:00 •Other New Item in Home: 00:02:00 •Email Deletion in Outlook: 00:02:00 •Responding to An Email in Outlook: 00:02:00 •Quick Steps, Tag and Other Functions: 00:03:00 •Complete Guide of Send and Receive: 00:03:00 •Complete Folder Guide: 00:05:00 •View and Help in Outlook: 00:04:00 •Options Intro: 00:03:00 •General Options in Outlook: 00:05:00 •Mail Options in Outlook: 00:06:00 •Calendar Options in Outlook: 00:03:00 •Contact Options in Outlook: 00:01:00 •Task Options in Outlook: 00:01:00 •Search Options in Outlook: 00:02:00 •Language Options in Outlook: 00:02:00 •Ease of Access Options in Outlook: 00:02:00 •Advanced Option in Outlook: 00:04:00 •Ribbon and Quick Access Toolbar Customization: 00:02:00 •Quick Win - Create Unknown Password: 00:01:00 •Security Is Everything: 00:01:00 •Quick Win - Insecurity Is Coming from You and Others: 00:01:00 •Understand Security Type or Category: 00:02:00 •Life Savers - You Should Know These: 00:04:00 •Have Proper Password - Start Securing You Now: 00:03:00 •Don't Use the Same Password Anymore: 00:02:00 •Should You Use Longer Password or Complicated!: 00:03:00 •Last-Pass & Authy Mobile App: 00:02:00 •The Best and Only Solution to Make and Keep Password Un-Crack-Able: 00:08:00 •Last-pass Setup and Configure: 00:10:00 •Last-Pass Options Part 1: 00:03:00 •Last-Pass Options Part 2: 00:04:00 •Last-Pass Option Part 3: 00:04:00 •2FA Makes You Even Stronger in Password: 00:05:00 •Security Is Everything, Keep Secured Your Devices: 00:07:00 •Security on Your Data and Privacy: 00:08:00 •Congratulation: 00:01:00 •Assignment -The Complete Microsoft Outlook Masterclass: 00:00:00

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Deal Price is Active; Save Now- £405! Offer Ends Soon; Hurry Up!! Learn how to develop a business environment that reflects a positive set of values and ethics. The business environment and corporate culture require people to act in a certain way. You have to behave a certain way to appear professional. This Diploma in Business Management: Corporate Behaviour is designed to give you all the relevant information on corporate behaviour. You will learn the benefits of corporate behaviour, managerial structure, team building and many more. Key Topics to Be Covered The Science of Behaviour Employee Safety Managerial Structure Values and Ethics Employee Accountability Substance Abuse & Workplace Violence Prejudice & Discrimination Vandalism & Theft Harassment & Bullying Hiring & Training Employees Team Building Investigating and Reviewing Reported Incidents This Diploma is accredited by CPD with 10 CPD points for professional development. Students can expect to complete this training course in around 02 hours. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our course. The course has 10 modules; each of them contains information about different topics that will enrich your knowledge. Upon successful completion of the course, you will receive an instant e-certificate as proof of comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enrolling on this course. With this comprehensive course, you can achieve your dreams and train for your ideal career. The course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. You'll get a Free Student ID card by enrolling in this Diploma in Business Management: Corporate Behaviour course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enrolling on this course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with this program. Learning Outcomes Understand what behaviour is Understand the benefits of corporate behaviour Know what type of behaviours you want to implement in your company Know how to implement corporate behaviours Know how to maintain corporate behaviours Experts created the course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! Skills You Will Gain Communication skills The ability to manage employees The ability to create and maintain a corporate behaviour environment Monitoring skills Planning skills Deep understanding of managerial structures Why Prefer this Diploma in Business Management: Corporate Behaviour Course? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Here is the curriculum breakdown of the course: Introduction to the Course Course Objectives Module One: The Science of Behavior What is Behavior? Psychology Sociology Anthropology Module Two: Benefits for Corporate Behavior Employee Safety Conservation of Materials Engagement Improved Employee Performance Module Three: Most Common Categories of Corporate Behavior Managerial Structure Values and Ethics Employee Accountability Workplace Incidents Module Four: Managerial Structure Clearly Defined Management Qualified Management Team Obvious Advancement Path Apparent Grievance Procedures Module Five: Company Values and Ethics Environmental Charity and Community Outreach Integrity Diversity Module Six: Employee Accountability Attitude Attendance Honesty Substance Abuse & Workplace Violence Module Seven: Workplace Incidents Safety Prejudice & Discrimination Vandalism & Theft Harassment or Bullying Module Eight: Designing and Implementing Group Planning Define Preferred Organizational Behaviors Hiring Training Employees Module Nine: Corporate Team Behavior Team Building Better Communication Conflict Resolution to the Company and the Department Module Ten: Auditing Corporate Behavior Affirm Ethical Behavior Investigate and Review Reported Incidents Determine Progress Get Employee Feedback & Revise Assessment Process Once you have completed all the modules, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. Show off Your New Skills with a Certificate of Completion The learners have to complete the assessment of this course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is right for anyone who wishes to learn about workplace behaviour and how to manage it. This training is great for HR executives and management executives. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis. Requirements This program does not require any prior knowledge; everyone may participate! This course is open to anyone interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your speed and grow a quality skillset. Career path On successful completion of this course, you will have a deep understanding of corporate behaviour and how to create and maintain it in the workplace. You will gain knowledge of best practices and how to utilise these skills in real life.

Description: PowerPoint is Microsoft's powerful and easy to use presentation program. By this Microsoft PowerPoint 2016 for Beginners you will learn how to create PowerPoint presentations in the newest version of Microsoft Office. This version of PowerPoint incorporates some new features and connectivity options in an effort to make collaboration and production as easy as possible. This Microsoft PowerPoint 2016 for Beginners is designed to help all novice computer users get up to speed with PowerPoint Quickly. You will learn to navigate the PowerPoint environment, create and save PowerPoint presentation, and much more. If, you are interested to take this course, don't delay to join us now. Learning Outcomes: Utilize the PowerPoint user interface, creating and saving presentations, and using help Making presentations through presentation options like selecting types, building it, layouts, text editing, viewing and navigation Discover methods for formatting characters, paragraphs, and text boxes Adding images, screenshots, screen recordings, shapes and WordArt Modifying options for objects and animation features Creating and formatting a table and integrating data from other Microsoft Office applications Create format and manipulate a chart Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft PowerPoint 2016 for Beginners is certified by CPD Qualifications Standards and IAO. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft PowerPoint 2016 for Beginners is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Getting Started with PowerPoint Navigate the PowerPoint Environment 00:30:00 ACTIVITY - NAVIGATING THE POWERPOINT 2016 USER INTERFACE 00:05:00 Create and Save a PowerPoint Presentation 00:15:00 ACTIVITY - CREATING AND SAVING A POWERPOINT PRESENTATION 00:05:00 Use Help 00:15:00 ACTIVITY - USING POWERPOINT HELP 00:05:00 Developing a PowerPoint Presentation Select a Presentation Type 00:15:00 ACTIVITY - SELECTING A PRESENTATION TYPE 00:05:00 Build a Presentation 00:15:00 ACTIVITY - BUILDING A PRESENTATION 00:05:00 Lay Out a Presentation 00:15:00 ACTIVITY - LAYING OUT A PRESENTATION 00:05:00 Edit Text 00:15:00 ACTIVITY - EDITING TEXT 00:05:00 View and Navigate a Presentation 00:15:00 ACTIVITY - VIEWING A PRESENTATION 00:05:00 Performing Advanced Text Editing Format Characters 00:15:00 ACTIVITY - FORMATTING CHARACTERS 00:05:00 Format Paragraphs 00:30:00 ACTIVITY - FORMATTING PARAGRAPHS 00:05:00 Format Text Boxes 00:15:00 ACTIVITY - FORMATTING TEXT BOXES 00:05:00 Adding Graphical Elements to Your Presentation Insert Images 00:30:00 ACTIVITY - INSERTING IMAGES 00:05:00 Insert Shapes 00:15:00 ACTIVITY - INSERTING SHAPES 00:05:00 Insert WordArt 00:15:00 ACTIVITY - INSERT WORDART 00:05:00 Modifying Objects in Your Presentation Edit Objects 00:30:00 ACTIVITY - EDITING OBJECTS 00:05:00 Format Objects 00:15:00 ACTIVITY - FORMATTING OBJECTS 00:05:00 Group Objects 00:15:00 ACTIVITY - GROUPING OBJECTS 00:05:00 Arrange Objects 00:15:00 ACTIVITY - ARRANGING OBJECTS 00:05:00 Animate Objects 00:15:00 ACTIVITY - ANIMATING OBJECTS 00:05:00 Adding Tables to Your Presentation Create a Table 00:15:00 ACTIVITY - CREATING A TABLE 00:05:00 Format a Table 00:15:00 ACTIVITY - FORMATTING A TABLE 00:05:00 Insert a Table from Other Microsoft Office Applications 00:15:00 ACTIVITY - INSERTING A TABLE FROM MICROSOFT EXCEL 00:05:00 Adding Charts to Your Presentation Create a Chart 00:15:00 ACTIVITY - CREATING A CHART 00:05:00 Format a Chart 00:15:00 ACTIVITY - FORMATTING A CHART 00:05:00 Manipulate a Chart 00:15:00 ACTIVITY - MANIPULATING A CHART 00:05:00 Insert a Chart from Microsoft Excel 00:15:00 ACTIVITY - INSERTING A CHART FROM MICROSOFT EXCEL 00:05:00 Preparing to Deliver Your Presentation Review Your Presentation 00:30:00 ACTIVITY - REVIEWING YOUR PRESENTATION 00:05:00 Apply Transitions 00:15:00 ACTIVITY - APPLYING TRANSITIONS 00:05:00 Print Your Presentation 00:15:00 ACTIVITY - PRINTING YOUR PRESENTATION 00:05:00 Deliver Your Presentation 01:00:00 ACTIVITY - DELIVERING YOUR PRESENTATION 00:05:00 Activities Activities - Microsoft PowerPoint 2016 for Beginners 00:00:00 Mock Exam Mock Exam- Microsoft PowerPoint 2016 for Beginners 00:20:00 Final Exam Final Exam- Microsoft PowerPoint 2016 for Beginners 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

This Advanced Diploma in Customer Service aims to teach the necessary requirements of those working in a business who work closely with clients so that the care they provide is to the highest standard. It is also for learners whose job role requires them to deliver continually improving service to customers With this course you will gain a valuable understanding of a range of technical skills and behaviours in communicating with customers, resolving customer service problems and supporting service improvements. Also, learn how to deal with difficult customers and also connect with your customers online. Develop an advanced set of skills and hone knowledge that can be applied in any sector or organisation type.  Who is this course for? Advanced Diploma in Customer Service is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Advanced Diploma in Customer Service is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Customer Service Module One - Getting Started 00:30:00 Module Two - Who We Are and What We Do 01:00:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Advanced Diploma in Customer Service 00:20:00 Final Exam Final Exam- Advanced Diploma in Customer Service 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Description: Corel WordPerfect 12 is a word processing application with a long history on multiple personal computer platforms. In the first section of the course, you will get basic knowledge on foundation training along with Workspace manager, customizing spelling and grammar. You will be able to create, edit, and save documents. Secondly, the intermediate level explains to you how to use the file dialogue box, toolbar, page set up, save and print files, etc. It will also teach you all the tools and techniques required to operate any work making it more valuable. Moving on to the advanced level, you will learn the stuff such as creating and modifying charts, making tables, working with rows and columns, sorting data, etc. Following that, you will learn about the basic introduction, applications and advantages of using email. Besides, you will get a clear idea of the anatomy, interface, shortcut keys, inbox, outbox, basic email etiquette, and so much more. Finally, application training section teaches you about email applications, opening and closing the WordPerfect email application. Corel WordPerfect Complete Training Course is created to help you stand out among other co-workers and to perform better at work. Learning Outcomes: Opening and closing the program; understanding the interface; using menus, quickmenus, toolbars and dialog boxes How to use the programs toolbar and property bar, showing or hiding toolbars, customizing and managing it Typing text basics, selecting text with mouse, keyboard and menu, general tips and tricks Working with text via cutting, copying, pasting, using drag and drop, understanding insert and typeover mode, and using undo and redo How to save files for the first and second times, opening and closing files and/or document Utilizing the help menu, help topics, Corel tutor, specialized help, contextual help amd 'What's This' option Navigation through your cursor, scroll bars, keyboard, and the toolbar Using the object browser, go to dialog box, find the dialog box, and find and replace words Managing fonts through font face, size, bold, underline, italics, colour, quickfonts button, highlighting, and text's case through the property bar More font options through the dialog box, and advanced font tasks like embedding fonts and more Managing text position using the alignment, justification, line and paragraph spacing, ruler, tabs, margins and more options Spelling and grammar checking, using prompt-as-you-go, Grammatik, thesaurus, and the dictionary Opening, using, creating a template and organising projects Using PerfectExpert, and creaing envelopes and labels from the menu option Inserting data, time, symbols, using QuickWords, QuickCorrect, and smart quotes Ways to insert, suppress, remove page numbers, force pages and further insert line numbers Inserting clipart and pictures, reshaping and resizing graphics, positioning through the QuickMenu, ordering and flipping pictures, and adding borders How to use page view, draft view, two page view and zoom Using the print preview option to make adjustments and printing through various settings and options Switching between various documents, arranging document windows, moving text between documents, saving text in a separate file, and inserting documents Emailing and faxing your documents, and publishing them as PDF Affects of HTML on your document, previewing file in your browser, and publishing to HTML Making WordPerfect look like MS Office, opening office documents, saving office files, and using outlook contacts in WordPerfect Utilizing the WordPerfect file dialog box and toolbar options Saving your files using file extensions, viewing file properties, backing up your documents, and saving different versions Using page setup through margins, layout options, page size and orientation Explore the various printing options in order to get printouts Creating, expanding and saving Master documents; also creating, editing and removing subdocuments Understanding reveal codes window and un-revealing codes Examining code - like modifying, deleting, hard vs. soft; working with specific codes - character, sentence and paragraphs, etc.; and finding and replacing codes Applying built-in style using the property bar, updating existing styles, and creating your own style using QuickStyles and dialog boxes Creating and using document styles; and managing styles through the adding, saving and settings options Inserting and creating different list styles, and managing these list styles Utilizing QuickFormat and other formatting tools like the Make-It-Fit command and more Creating headers and footers, using the property bar, placing, suppressing, and deleting headers and footers Formatting text into columns, commenting on documents and reviewing them as well How to create watermark or text boxes Moving, resizing, adding borders and fill, adding captions, and wrapping text in text boxes Understand the basics of custom graphics and how to edit them to meet your needs Creating hyperlink and speed link within your documents Working with bookmarks and quickmarks Create table of contents, setting it up, generating and re-generating it, and using the document map Discover how to use WordPerfect, Microsoft Word, WordPerfect Classic, and Legal mode Customize toolbars, property bars, menus, keyboards, display settings and application bar options Modify WordPerfect environment, file settings, setting summary and conversion options Keep your spelling and grammar on check, change language preferences, add words to dictionary, and customize word list Understand the table structure and use tables property bar, QuickCreate, table menu and perfect expert to manage tables Insert, delete, resize, join and split cells or columns and rows Format tables through cells rotation option, setting vertical alignment, adding borders and fill, using speedformat, and creating or deleting speedformat styles Carry out advanced table tasks by using QuickSum, creating formulas, changing numeric formula of a cell, converting table to tabbed text and vice versa Understand the structure of charts, insert charts, how interface differs when working with them, move, resize, and delete them Changing chart type, chart colours and fonts, legend box, and your perspective Sort out data using sort dialog, setting sort options, creating custom sort, and outputting sort results to a disk Importing and linking spreadsheets or databases, and inserting objects and other file types Merging mail, creating data file, entering your data, using meal merge toolbar in data file Finding records; navigating between records and fields; modifying field names; adding, deleting and editing records Create form documents, add merge fields and merge codes, performing the merge, and creating envelopes during the merge Get an overview of the XML interface, creating new documents, publishing to XML, and converting existing documents to XML Using macro toolbars and visual basic editor along with recording, playing, editing and deleting macros Downloading the OfficeReady browser, using it and templates from the browser How to searchfor files in WordPerfect, starting the WordPerfect when Windows starts, and the differences between Windows Clipboard vs. Corel Clipbook Email address structure, the benefits of email, email etiquette, understand spam and viruses, and digital signatures Common email applications, opening and closing the WordPerfect email application, understanding its structure and getting help Using the folder list, main menus, toolbar, shortcut menus, shortcut keys and dialogue boxes Opening your inbox and messages, switching between open messages, closing email messages, and adding and removing message list headings Using the contact list, searching for messages, creating folders, and moving messages to a folder Sorting and deleting messages, restoring and emptying deleted items Flagging messages, marking messages as read or unread, opening and saving attachments, using reply & reply to all, and forwarding messages options How to print your messages using the print preview, print commands, choosing a print range, and setting the number of copies Creating and addressing messages; adding a subject; composing message; using the cut, copy and paste options and sending the message Adding and removing attachments, changing priority, and copying text into a message Explore the differences between HTML and Plain text emails, set up default text fonts, add images, and spell checks Adding people to your contact list, how to create a distribution list, and adding and removing addresses from the distribution list Understanding the structure of email addresses, advantages of email, email etiquette, spams and viruses, and digital signatures Common email applications, opening and closing the WordPerfect email application, understanding its structure and getting help Utilizing the folder list, main menus, toolbar, shortcut menus, shortcut keys and dialogue boxes Opening your inbox and messages, switching between open messages, closing email messages, and adding and removing message list headings Best ways to use the contact list, search for messages, create folders, and moving messages to a folder Sorting and deleting messages, restoring and emptying deleted items Discover more about message tools through flagging, marking messages as read or unread, opening and saving attachments, using reply and forwarding messages options How to print your messages using the print preview, print commands, choosing a print range, and setting the number of copies Creating and addressing messages; adding a subject; composing message; using the cut, copy and paste options and sending the message Advanced message tools like adding and removing attachments, changing priority, copying text into a message Compare HTML vs. Plain text emails, set up default text fonts, add images, and check spellings Adding people to your contact list, how to create a distribution list, and changing the addresses from the distribution list Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Corel WordPerfect Complete Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Corel WordPerfect Complete Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module - 1 OPENING COREL WORDPERFECT 12 00:30:00 MORE ABOUT TOOLBARS 00:30:00 CREATING AND SELECTING TEXT 00:30:00 WORKING WITH TEXT 00:30:00 WORKING WITH YOUR DOCUMENT 00:30:00 FINDING HELP 00:30:00 BASIC NAVIGATION 00:15:00 USING WORDPERFECT'S TOOLS TO NAVIGATE THROUGH YOUR DOCUMENT 00:30:00 USING FONTS ON THE PROPERTY BAR 00:30:00 USING THE FONTS DIALOG BOX 00:30:00 ADVANCED FONT TASKS 01:00:00 CHANGING TEXT'S POSITION 00:30:00 ADVANCED TEXT POSITIONING 00:30:00 LANGUAGE TOOLS 00:30:00 PROJECTS 01:00:00 OTHER PRE-FORMATTED DOCUMENTS 00:30:00 USING TIMESAVING TOOLS 01:00:00 USING PAGE NUMBERS 00:30:00 ADDING PICTURES 01:00:00 VIEWING YOUR DOCUMENT 00:30:00 USING PRINT PREVIEW 00:30:00 PRINTING YOUR DOCUMENT 00:30:00 WORKING WITH MULTIPLE DOCUMENTS 00:30:00 SENDING YOUR DOCUMENT ELSEWHERE 00:30:00 CREATING A WEB PAGE 00:15:00 WORDPERFECT AND MICROSOFT OFFICE 00:30:00 Module - 2 USING THE FILE DIALOG BOX 01:00:00 USING TOOLBARS 00:15:00 SAVING YOUR FILES 00:30:00 USING PAGE SETUP 00:30:00 PRINTING YOUR FILES 00:30:00 USING MASTER DOCUMENTS AND SUBDOCUMENTS 01:00:00 REVEALING CODES 00:30:00 EXAMINING CODE 00:30:00 SPECIFIC CODES 00:30:00 FINDING AND REPLACING CODES 00:30:00 APPLYING A BUILT-IN STYLE 00:30:00 CREATING A STYLE 00:30:00 USING DOCUMENT STYLES 00:30:00 MANAGING LIST STYLES 00:30:00 USING LIST STYLES 01:00:00 MANAGING LIST STYLES 00:30:00 USING QUICKFORMAT 01:00:00 OTHER FORMATTING TOOLS 01:00:00 CREATING HEADERS AND FOOTERS 00:30:00 FORMATTING TEXT INTO COLUMNS 01:00:00 COMMENTING ON A DOCUMENT 01:00:00 REVIEWING A DOCUMENT 01:00:00 CREATING A WATERMARK 00:30:00 CREATING TEXT BOXES 00:30:00 JAZZING UP TEXT BOXES 01:00:00 THE BASICS OF CUSTOM GRAPHICS 00:30:00 EDITING CUSTOM GRAPHICS 01:00:00 CREATING LINKS TO OUTSIDE YOUR DOCUMENT 00:30:00 WORKING WITH BOOKMARKS 00:30:00 WORKING WITH QUICKMARKS 00:30:00 CREATING A TABLE OF CONTENTS 01:00:00 Module - 3 Using the Workspace Manager 00:30:00 Customizing How You Interact With Word 00:15:00 Customizing How WordPerfect Interacts With Data 00:30:00 Customizing Spelling and Grammar 00:30:00 Creating a Basic Table 01:00:00 Working With Rows and Columns 00:30:00 Formatting a Table 00:30:00 Advanced Table Tasks 01:00:00 Creating Charts 00:30:00 Modifying Charts 00:30:00 Sorting Data 01:00:00 Using Data From Other Applications 00:30:00 Mail Merge Basics 00:30:00 Modifying Your Data 00:30:00 Finalizing the Merge 00:30:00 Creating an XML Document 01:00:00 Macros 01:00:00 Using the OfficeReady Browser 00:30:00 WordPerfect and Windows 01:00:00 Module - 4 All About E-mail 00:30:00 Getting Started 01:00:00 Components of the Mail Interface 00:30:00 Working with Messages 01:00:00 Managing Mail 01:00:00 Working With Messages 00:30:00 Message Tools 01:00:00 Printing Messages 00:30:00 Creating Messages 01:00:00 Advanced Message Tools 01:00:00 Working With E-mail 01:00:00 Address Tools 01:00:00 Module - 5 All About E-mail 00:15:00 Getting Started 00:30:00 Components of the Mail Interface 00:30:00 Working with Messages 00:30:00 Managing Mail 01:00:00 Working With Messages 00:30:00 Message Tools 00:30:00 Printing Messages 00:30:00 Creating Messages 00:30:00 Advanced Message Tools 00:30:00 Working With E-mail 00:30:00 Address Tools 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

PowerPoint has gained its popularity since it widely used in both businesses and classrooms. By taking this Microsoft PowerPoint 2016 for Beginners course, you will learn how to use the built-in graphics and tools for creating as well as presenting impressive visual presentations. Besides, you will also learn about the interface of the PowerPoint and how to deliver PowerPoint Presentation, add graphical components, adjust objects, join tables, charts and so on. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post.   Course Content Getting Started with PowerPoint Navigate the PowerPoint Environment 00:30:00 ACTIVITY - NAVIGATING THE POWERPOINT 2016 USER INTERFACE 00:05:00 Create and Save a PowerPoint Presentation 00:15:00 ACTIVITY - CREATING AND SAVING A POWERPOINT PRESENTATION 00:05:00 Use Help 00:15:00 ACTIVITY - USING POWERPOINT HELP 00:05:00 Developing a PowerPoint Presentation Select a Presentation Type 00:15:00 ACTIVITY - SELECTING A PRESENTATION TYPE 00:05:00 Build a Presentation 00:15:00 ACTIVITY - BUILDING A PRESENTATION 00:05:00 Lay Out a Presentation 00:15:00 ACTIVITY - LAYING OUT A PRESENTATION 00:05:00 Edit Text 00:15:00 ACTIVITY - EDITING TEXT 00:05:00 View and Navigate a Presentation 00:15:00 ACTIVITY - VIEWING A PRESENTATION 00:05:00 Performing Advanced Text Editing Format Characters 00:15:00 ACTIVITY - FORMATTING CHARACTERS 00:05:00 Format Paragraphs 00:30:00 ACTIVITY - FORMATTING PARAGRAPHS 00:05:00 Format Text Boxes 00:15:00 ACTIVITY - FORMATTING TEXT BOXES 00:05:00 Adding Graphical Elements to Your Presentation Insert Images 00:30:00 ACTIVITY - INSERTING IMAGES 00:05:00 Insert Shapes 00:15:00 ACTIVITY - INSERTING SHAPES 00:05:00 Insert WordArt 00:15:00 ACTIVITY - INSERT WORDART 00:05:00 Modifying Objects in Your Presentation Edit Objects 00:30:00 ACTIVITY - EDITING OBJECTS 00:05:00 Format Objects 00:15:00 ACTIVITY - FORMATTING OBJECTS 00:05:00 Group Objects 00:15:00 ACTIVITY - GROUPING OBJECTS 00:05:00 Arrange Objects 00:15:00 ACTIVITY - ARRANGING OBJECTS 00:05:00 Animate Objects 00:15:00 ACTIVITY - ANIMATING OBJECTS 00:05:00 Adding Tables to Your Presentation Create a Table 00:15:00 ACTIVITY - CREATING A TABLE 00:05:00 Format a Table 00:15:00 ACTIVITY - FORMATTING A TABLE 00:05:00 Insert a Table from Other Microsoft Office Applications 00:15:00 ACTIVITY - INSERTING A TABLE FROM MICROSOFT EXCEL 00:05:00 Adding Charts to Your Presentation Create a Chart 00:15:00 ACTIVITY - CREATING A CHART 00:05:00 Format a Chart 00:15:00 ACTIVITY - FORMATTING A CHART 00:05:00 Manipulate a Chart 00:15:00 ACTIVITY - MANIPULATING A CHART 00:05:00 Insert a Chart from Microsoft Excel 00:15:00 ACTIVITY - INSERTING A CHART FROM MICROSOFT EXCEL 00:05:00 Preparing to Deliver Your Presentation Review Your Presentation 00:30:00 ACTIVITY - REVIEWING YOUR PRESENTATION 00:05:00 Apply Transitions 00:15:00 ACTIVITY - APPLYING TRANSITIONS 00:05:00 Print Your Presentation 00:15:00 ACTIVITY - PRINTING YOUR PRESENTATION 00:05:00 Deliver Your Presentation 01:00:00 ACTIVITY - DELIVERING YOUR PRESENTATION 00:05:00 Activities Activities - Microsoft PowerPoint 2016 for Beginners 00:00:00 Mock Exam Mock Exam- Microsoft PowerPoint 2016 for Beginners 00:20:00 Final Exam Final Exam- Microsoft PowerPoint 2016 for Beginners 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Overview This comprehensive course on The Complete Microsoft OneDrive Course will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This The Complete Microsoft OneDrive Course comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? At the end of the course there will be an online written test, which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price. Who is This course for? There is no experience or previous qualifications required for enrolment on this The Complete Microsoft OneDrive Course. It is available to all students, of all academic backgrounds. Requirements Our The Complete Microsoft OneDrive Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 12 sections • 83 lectures • 05:21:00 total length •The Complete Microsoft OneDrive Course -Mastering OneDrive Promo: 00:01:00 •Quick Reminder - You Can Ask Me Anytime: 00:01:00 •Another Quick Reminder: You Facebook Group: 00:01:00 •Quick Win - Create a Folder and Rename It: 00:01:00 •Another Quick Quick Win - Share and Collaborate: 00:01:00 •What's OneDrive: 00:03:00 •OneDrive Free and Paid Plans: 00:04:00 •OneDrive Sign up: 00:05:00 •OneDrive Personal Vault: 00:02:00 •OneDrive PC folder Backup: 00:02:00 •OneDrive Desktop App Download and Installation: 00:02:00 •OneDrive Mobile App Download and Installation: 00:04:00 •Quick Win - Change the View of Displayed Files and Folder: 00:01:00 •Another Quick Win Create a New Album: 00:01:00 •Complete OneDrive Environment: 00:06:00 •Upload and Download in OneDrive: 00:03:00 •Creating New File and Folder in OneDrive: 00:02:00 •Selecting Files and Folder in OneDrive: 00:01:00 •Sharing and collaborating files and folder in OneDrive: 00:04:00 •Other options in top bar of the files and folder: 00:04:00 •Other options in top bar of the files and folder part 2: 00:08:00 •Picture options in OneDrive: 00:03:00 •Right Click options in OneDrive: 00:01:00 •Personals Valid in OneDrive: 00:02:00 •Personals Valid Options in OneDrive: 00:03:00 •Shared Folder in OneDrive: 00:02:00 •OneDrive Settings - Storage Management: 00:03:00 •OneDrive Settings (cont.): 00:04:00 •Microsoft OneDrive Mobile Version: 00:07:00 •Complete Microsoft Word Environment: 00:05:00 •Ribbon Guide: 00:01:00 •Menu and Groups Guide: 00:02:00 •Learn Functions and Options Then Projects: 00:01:00 •Microsoft Word Home Menu Tools: 00:17:00 •Microsoft Word Home Reviewing and Viewing Mode: 00:02:00 •Microsoft Word File Menu: 00:05:00 •Microsoft Word Insert Menu - Page Break and Table: 00:08:00 •Microsoft Word Insert Picture Menu: 00:05:00 •Microsoft Word Word Inserting Header and Footer, symbol and emoji: 00:05:00 •Microsoft Word Layout Menu: 00:02:00 •Microsoft OneDrive References Menu: 00:04:00 •Microsoft Word Review Menu: 00:04:00 •Microsoft Word View and Help: 00:02:00 •Timetable Making in Microsoft Word: 00:06:00 •Bill System in Microsoft Word: 00:06:00 •Microsoft Excel In OneDrive Environment: 00:03:00 •Microsoft Excel Home (Part 1): 00:11:00 •Microsoft Excel Number Formats: 00:03:00 •Microsoft Excel Conditional Format: 00:03:00 •Microsoft Excel Formatting a Table: 00:07:00 •Microsoft One Drive Insert: 00:06:00 •Microsoft Data, Review and View: 00:04:00 •Salary Table in Microsoft Excel: 00:06:00 •Salary Table in Microsoft Excel (cont.): 00:07:00 •Microsoft PowerPoint Environment: 00:02:00 •Microsoft PowerPoint Home and Insert Menu: 00:06:00 •Microsoft PowerPoint Insert and Design Menu: 00:05:00 •Microsoft Power Point Animation and Transition and More: 00:04:00 •Projects of PowerPoint: 00:12:00 •OneNote in OneDrive: 00:04:00 •Forms Survey in OneDrive: 00:03:00 •Plain Text in OneDrive: 00:01:00 •OneDrive Profile Management: 00:05:00 •Account OneDrive Settings: 00:03:00 •Quick Win - Create Unknown Password: 00:01:00 •Security Is Everything!!!: 00:01:00 •Quick Win - Insecurity Is Coming from You and Others: 00:01:00 •Understand Security Type or Category: 00:02:00 •Life Savers - You Should Know These: 00:04:00 •Have Proper Password - Start Securing You Now: 00:03:00 •Don't Use the Same Password Anymore: 00:02:00 •Should You Use Longer Password or Complicated!: 00:03:00 •The Best and Only Solution to Make and Keep Password Un-Crack-Able: 00:08:00 •Last-pass Setup and Configure: 00:10:00 •Last-Pass Options Part 1: 00:03:00 •Last-Pass Options Part 2: 00:04:00 •Last-Pass Option Part 3: 00:04:00 •2FA Makes You Even Stronger in Password: 00:05:00 •Last-Pass & Authy Mobile App: 00:02:00 •Security Is Everything, Keep Secured Your Devices: 00:07:00 •Security on Your Data and Privacy: 00:08:00 •Congratulations - You Are Now a Master of OneDrive: 00:01:00 •Assignment -The Complete Microsoft OneDrive Course: 00:00:00

Description: This diploma has been created for businesses who wish to garner a customer service team with the highest level of customer insight and understanding, allowing for delivery of front line customer service, built around proper businesses values. With this course, develop skills that allow the detection of profitable business opportunities based on the analysis and interpretation of customer information. It allows generating marketing strategies in organizations, through preparing, analyzing and structuring the available information to achieve an understanding of the client's behavior. The development of the program consists in defining the current or potential client, by means of analytical tools for the search of consumer behavior patterns, in order to design exciting commercial campaigns. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Handling Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up 00:07:00 Handling Sales Objections & Negotiating Module One - Getting Started 00:30:00 Module Two - Three Main Factors 01:00:00 Module Three - Seeing Objections as Opportunities 00:30:00 Module Four - Getting to the Bottom 01:00:00 Module Five - Finding a Point of Agreement 01:00:00 Module Six - Have the Client Answer Their Own Objection 00:30:00 Module Seven - Deflating Objections 01:00:00 Module Eight - Unvoiced Objections 01:00:00 Module Nine - The Five Steps 01:00:00 Module Ten - Dos and Don'ts 00:30:00 Module Eleven - Sealing the Deal 00:30:00 Module Twelve - Wrapping Up 01:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description Conflict is a serious disagreement or argument that often takes place in the workplace. It's something that harms relationships and can cause serious damage to the organization. The course starts off with the introduction of conflict management and different types of conflict that can occur in your work as well as personal life. Conflict Resolution Course is designed to identify the reasons why conflict can arise, the positive and negative outcomes of conflict and find a solution to eliminate it. You will also learn about multiple conflict-handling styles and techniques. Following that, you will get plenty of tips for dealing with difficult people. You will learn the necessary skills, knowledge, and information for getting along in the workplace. Last but not least, you will learn how to manage anger and violence in the workplace. Not only that but you will also learn about negotiation strategies and ways to avoid common mistakes in negotiation. This course is a complete package for you. So enroll now and get benefit from this course. Learning Outcomes Figure out the way your individual outlook, as well as actions, have an influence on others Unveil new and proficient methodologies so as to handle tough people Gain a number of techniques to manage and tame your anger Develop coping strategies for dealing with difficult people and difficult situations. Improvise managing plans to cope with the tough community as well as complicated circumstances What conflict is and how it can escalate. The types of conflict and the stages of the conflict. The five most common conflict resolution styles and when to use them. How to increase positive information flow through non-verbal and verbal communication skills. Effective techniques for intervention strategies. Ways to manage conflicts to enhance productivity and performance. Describe what workplace violence is Identify some warning signs of violence Apply the cycle of anger Understand Albert Bandura's behavior wheel and how it applies to anger Develop a seven-step process for managing your anger and others' anger Apply better communication and problem-solving skills, which will reduce frustration and anger Develop some other ways of managing anger, including coping thoughts and relaxation techniques Use the nine components of an organizational approach to managing anger, including risk assessment processes Respond if a violent incident occurs in the workplace on an individual and organizational lev Assessment At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Conflict Resolution Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Conflict Resolution Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module : 1 Course Overview 00:15:00 Conflict as Communication 00:30:00 Benefits of Confrontation 00:16:00 Preventing Problem 00:15:00 Getting Focused 00:27:00 Managing Anger 00:30:00 Dealing with Problems 00:15:00 The Three-Step Conflict Resolution Model 00:15:00 Why Don't People Do What They Are Supposed To? 00:15:00 De-Stress Options to Use When Things Get Ugly 00:30:00 Changing Yourself 00:30:00 Module : 2 Course Overview 00:15:00 Defining Conflict 00:15:00 Types of Conflict 00:15:00 Open Conflict vs. Hidden Conflict 00:15:00 Spontaneous and Reflective Behavior 00:15:00 The Johari Window 00:15:00 Stages of Conflict 01:00:00 Conflict Resolution Style Questionnaire 00:15:00 The Role of Communication in Conflict Resolution 00:30:00 Active Listening Skills 00:15:00 Paraphrasing Skills 00:15:00 Powerful Questions 00:15:00 Body Language 00:15:00 The Conflict/Opportunity Test 00:15:00 Conflict and Its Resolution 00:30:00 Helping Others Through Conflict 00:45:00 Module : 3 Course Overview 00:15:00 What is Workplace Violence? 00:15:00 Understanding the Behavior Wheel 00:15:00 The Anger Management Process 00:30:00 Communicating Better 00:15:00 Basic Problem Solving Tools 01:00:00 Other Ways of Managing Anger 00:15:00 A Systems Approach 00:15:00 Developing a Policy and Program 00:15:00 Risk Assessment 00:30:00 Hiring Practices 00:15:00 Workplace Practices and Procedures 00:15:00 Security Systems and Personnel 00:15:00 Training Programs 00:15:00 Developing Emergency Response Plans 00:15:00 Program Review 00:15:00 The Immediate Response 00:15:00 Consulting with the Experts 00:15:00 Gathering Additional Information 00:15:00 Re-Evaluating Information 00:15:00 Communicating Incidents and Threats 00:15:00 Interviewing Employees 00:15:00 Risk Level Analysis 00:15:00 Reviewing the Options 00:15:00 Analyzing the Impact 00:15:00 Process Application 00:15:00 Mock Exam Mock Exam - Conflict Resolution Course 00:20:00 Final Exam Final Exam - Conflict Resolution Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00