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In today's dynamic educational landscape, mastering Effective Classroom Behavior Management is essential. This course is crucial because Behavior Management is the cornerstone of a productive learning environment. By understanding Behavior Management, you will learn to establish a positive classroom atmosphere, build strong relationships, and promote student engagement and motivation. This skill is indispensable for addressing challenging behaviors and creating engaging lessons. Additionally, effective Behavior Management techniques enable collaboration with parents and guardians, ensuring a supportive community for students. Long-term Behavior Management plans lead to sustained improvement in classroom conduct. The key benefits of this course include enhanced classroom control, improved student outcomes, and a more fulfilling teaching experience. Learning these Behavior Management skills will transform your professional life, making you a more effective and confident educator. Enroll in this course to gain comprehensive knowledge in Behavior Management and make a significant impact in your educational career. Key Features: CPD Certified Effective Classroom Behavior Management Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Understanding Classroom Behaviour Management Module 02: Establishing Positive Classroom Environment Module 03: Building Positive Relationships Module 04: Promoting Engagement and Motivation Module 05: Strategies for Addressing Challenging Behaviours Module 06: Strategies for Engaging Lessons Module 07: Collaboration with Parents and Guardians Module 08: Long-Term Behaviour Improvement Plans Learning Outcomes: Understand principles of effective behaviour management in classrooms. Foster a positive environment conducive to learning and growth. Build strong relationships with students and parents for better collaboration. Motivate and engage learners to enhance participation and achievement. Implement strategies to address and manage challenging behaviours effectively. Create engaging and interactive lessons to captivate students' interest. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Effective Classroom Behavior Management course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Effective Classroom Behavior Management. Moreover, this course is ideal for: Teachers seeking to enhance classroom management skills. Educators aiming to create a positive learning environment. Teaching assistants interested in supporting behavioural management. School administrators focusing on improving student engagement. Parents looking to understand classroom dynamics and support their children. Requirements There are no requirements needed to enrol into this Effective Classroom Behavior Management course. We welcome individuals from all backgrounds and levels of experience to enrol into this Effective Classroom Behavior Management course. Career path After finishing this Effective Classroom Behavior Management course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Effective Classroom Behavior Management are: Secondary School Teacher - £28K to £41K/year. Special Education Teacher - £25K to £40K/year. Educational Consultant - £30K to £50K/year. School Counsellor - £23K to £37K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to elevate your career and become a trusted financial advisor? Step into a world where your skills, knowledge, and confidence soar to new heights with our Financial Advisor Skills Training course. Designed for aspiring financial advisors, this comprehensive course offers you the keys to success in the fast-paced financial industry. According to Prospects a Corporate Lawyer can earn from £30,000 to £60,000 in a year depending on qualification, experience, location and other factors. Are you ready to transform your career and become a sought-after financial advisor? Enrol in our Financial Advisor Skills Training course today and take on a journey to professional excellence. Key Features of Essential Financial Advisor Skills Training: CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum of Essential Financial Advisor Skills Training: Module 1: Fundamentals of Finance Module 2: Vital Skills for Financial Advisors Module 3: Financial Planning Module 4: Private Wealth Management and Crafting Personal Financial Statements Module 5: Evaluation and Management of Financial Risks Module 6: Planning for Investments Module 7: Strategies for Divorce Planning Module 8: Utilising Google Analytics for Financial Advisors Learning Outcomes of Essential Financial Advisor Skills Training: Apply foundational finance principles in real-world scenarios for effective financial analysis. Demonstrate essential interpersonal skills crucial for successful financial advisory relationships. Develop comprehensive financial plans aligning with clients' individual goals and needs. Create and interpret personal financial statements for effective wealth management strategies. Evaluate and mitigate financial risks through strategic planning and risk management. Formulate investment plans using sound strategies for optimal financial growth. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Financial Advisor Skills Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Financial Advisor Skills Training. Moreover, this course is ideal for: Professionals aspiring to excel in financial advisory roles. Finance graduates seeking specialized skills for advisory career opportunities. Individuals transitioning to financial advisory roles for career advancement. Established financial advisors aiming to enhance their skill set. Professionals from related fields interested in financial advisory expertise. Requirements There are no requirements needed to enrol into this Financial Advisor Skills Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Financial Advisor Skills Training course. Career path After finishing this Financial Advisor Skills Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Financial Advisor Skills are: Financial Advisor Wealth Manager Investment Consultant Risk Analyst Financial Planner Divorce Financial Analyst Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Starting a Level 3 Operations Management study can be a crucial step on the road to a rewarding career, particularly in the UK where the subject is expanding rapidly. In companies of all sizes, operations management is essential to process optimization and efficiency maximisation. Gaining an understanding of fundamental ideas like resource allocation, supply chain management, and quality control can open up a wide range of career options in industries like manufacturing and service provision. The typical yearly compensation for professionals with operations management abilities is between £25,000 and £40,000. Data shows that there is a consistent need for operations management skills, which is indicative of the continued significance of improving productivity and simplifying operations in the cutthroat business environment of today. Don't pass up the opportunity to start a satisfying and successful professional path by enrolling in a Level 3 Operations Management course. Key Features This Operations Management Level 3 Course Includes: This Operations Management Course is CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum Operations Management Level 3 Course: Module 01: Overview of Operations Management Module 02: Project Management Essentials Module 03: Business Growth and Succession Strategies Module 04: Efficient Process Management Module 05: Optimization of Supply Chain Module 06: Operations Planning and Forecasting Module 07: Effective Procurement and Purchasing Strategies Module 08: Streamlining Manufacturing and Delivery Operations Module 09: Principles of Quality Management Module 10: Risk Management and Recovery Strategies Module 11: Performance Evaluation and Enhancement Module 12: Talent Development and Management Module 13: Enhancing Communication Skills Module 14: Advanced Negotiation Techniques Module 15: Strategies for Conflict Management Module 16: Stress Reduction Techniques Module 17: Time Optimization Strategies Module 18: Business Environmental Factors Module 19: Refining Business Writing Skills Learning Outcomes After completing this Operations ManagementCourse, you will be able to: Evaluate operations for enhanced efficiency through process optimization and strategic planning. Apply risk management principles to ensure resilience and swift recovery strategies. Demonstrate proficiency in procurement, purchasing, and supply chain optimization techniques. Utilise talent management strategies for effective team development within operations. Enhance communication skills, including advanced negotiation and conflict management techniques. Employ stress reduction and time optimization strategies in operational environments. Certification After completing this Operations Management Level 3course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? This Operations Management course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Operations Management. Moreover, this course is ideal for: Professionals seeking comprehensive operations management knowledge and skill enhancement. Business managers can enroll this Operations Management Course Individuals aspiring to optimise processes and supply chains can enroll this Operations Management Course Those interested in talent development, performance evaluation, and strategic business growth. Professionals desiring a holistic understanding of risk management and recovery strategies. Requirements There are no requirements needed to enrol into this Operations Managementcourse. We welcome individuals from all backgrounds and levels of experience to enrol into this Operations Management course. Career path After finishing this Operations Management Level 3 course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Operations Management are: Operations Manager - £35K to £65K/year. Supply Chain Analyst - £25K to £45K/year. Project Manager - £30K to £60K/year. Procurement Specialist - £25K to £50K/year. Quality Assurance Manager - £30K to £55K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Starting a Level 3 Operations Management study can be a crucial step on the road to a rewarding career, particularly in the UK where the subject is expanding rapidly. In companies of all sizes, operations management is essential to process optimization and efficiency maximisation. Gaining an understanding of fundamental ideas like resource allocation, supply chain management, and quality control can open up a wide range of career options in industries like manufacturing and service provision. The typical yearly compensation for professionals with operations management abilities is between £25,000 and £40,000. Data shows that there is a consistent need for operations management skills, which is indicative of the continued significance of improving productivity and simplifying operations in the cutthroat business environment of today. Don't pass up the opportunity to start a satisfying and successful professional path by enrolling in a Level 3 Operations Management course. Key Features This Operations Management Level 3 Course Includes: This Operations Management Course is CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum Operations Management Level 3 Course: Module 01: Overview of Operations Management Module 02: Project Management Essentials Module 03: Business Growth and Succession Strategies Module 04: Efficient Process Management Module 05: Optimization of Supply Chain Module 06: Operations Planning and Forecasting Module 07: Effective Procurement and Purchasing Strategies Module 08: Streamlining Manufacturing and Delivery Operations Module 09: Principles of Quality Management Module 10: Risk Management and Recovery Strategies Module 11: Performance Evaluation and Enhancement Module 12: Talent Development and Management Module 13: Enhancing Communication Skills Module 14: Advanced Negotiation Techniques Module 15: Strategies for Conflict Management Module 16: Stress Reduction Techniques Module 17: Time Optimization Strategies Module 18: Business Environmental Factors Module 19: Refining Business Writing Skills Learning Outcomes After completing this Operations ManagementCourse, you will be able to: Evaluate operations for enhanced efficiency through process optimization and strategic planning. Apply risk management principles to ensure resilience and swift recovery strategies. Demonstrate proficiency in procurement, purchasing, and supply chain optimization techniques. Utilise talent management strategies for effective team development within operations. Enhance communication skills, including advanced negotiation and conflict management techniques. Employ stress reduction and time optimization strategies in operational environments. Certification After completing this Operations Management Level 3course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? This Operations Management course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Operations Management. Moreover, this course is ideal for: Professionals seeking comprehensive operations management knowledge and skill enhancement. Business managers can enroll this Operations Management Course Individuals aspiring to optimise processes and supply chains can enroll this Operations Management Course Those interested in talent development, performance evaluation, and strategic business growth. Professionals desiring a holistic understanding of risk management and recovery strategies. Requirements There are no requirements needed to enrol into this Operations Management course. We welcome individuals from all backgrounds and levels of experience to enrol into this Operations Management course. Career path After finishing this Operations Management Level 3 course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Operations Management are: Operations Manager - £35K to £65K/year. Supply Chain Analyst - £25K to £45K/year. Project Manager - £30K to £60K/year. Procurement Specialist - £25K to £50K/year. Quality Assurance Manager - £30K to £55K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

This Minute Taking Online Course is developed for the admin, secretary & PA (personal assistant), who are working in the office and require minute taking now and then. This Minute Taking Online Course covers a range of topics including understanding meeting structures, meeting minutes strategies, minute taking duties and responsibilities technology used in minute taking and how to boost minute taking confidence. Key Features This Minute Taking Online Course Comes with: CPD Certified Developed by Minute Taking Specialist Lifetime Access Minute Taking Course Curriculum Module 01: Overview of Minute Taking Module 02: Ready for Minute Taking Module 03: Understanding Meeting Structures Module 04: Crafting Minute Taking for Meetings, Decisions, and Actions Module 05: Responsibilities and Duties of Minute Taking Module 06: Strategies for Effective Minute Taking Module 07: Integration of Technology in Minute Taking Management Module 08: Cultivating Confidence in Minute Taking Learning Outcomes This Minute Taking Online Course Comes with: Analyse meeting structures adeptly for accurate Minute Taking documentation. Demonstrate confidence in crafting precise minutes for various meeting scenarios. Execute effective strategies for minute taking, ensuring clarity and comprehensiveness. Integrate technology proficiently in minute taking management for streamlined documentation processes. Understand and fulfil responsibilities and duties of a proficient minute taker. Develop a strong foundation in minute taking, cultivating competence and assurance. Certification After completing this Minute Taking Onlinecourse, you will get a free Certificate. Please note: The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license. CPD 10 CPD hours / points Accredited by The CPD Quality Standards Who is this course for? Minute Taking Online Course Administrative staff Executive assistants Secretaries Project coordinators Entry-level professionals Career path Minute Taking Online Course Meeting Coordinator - £25K to 30K/year. Minute Writing Specialist - £20K to 30K/year. Administrative Assistant - £20K to 30K/year. Executive Secretary - £25K to 35K/year. Office Manager - £30K to 40K/year. Corporate Communications Coordinator - £25K to 35K/year. Project Coordinator - £25K to 35K/year. Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

This Minute Taking Online Course is developed for the admin, secretary & PA (personal assistant), who are working in the office and require minute taking now and then. This Minute Taking Online Course covers a range of topics including understanding meeting structures, meeting minutes strategies, minute taking duties and responsibilities technology used in minute taking and how to boost minute taking confidence. Key Features This Minute Taking Online Course Comes with: CPD QS Certified Free Certificate Developed by Minute Taking Specialist Lifetime Access Minute Taking Course Curriculum Module 01: Overview of Minute Taking Module 02: Ready for Minute Taking Module 03: Understanding Meeting Structures Module 04: Crafting Minute Taking for Meetings, Decisions, and Actions Module 05: Responsibilities and Duties of Minute Taking Module 06: Strategies for Effective Minute Taking Module 07: Integration of Technology in Minute Taking Management Module 08: Cultivating Confidence in Minute Taking Learning Outcomes This Minute Taking Online Course Comes with: Analyse meeting structures adeptly for accurate Minute Taking documentation. Demonstrate confidence in crafting precise minutes for various meeting scenarios. Execute effective strategies for minute taking, ensuring clarity and comprehensiveness. Integrate technology proficiently in minute taking management for streamlined documentation processes. Understand and fulfil responsibilities and duties of a proficient minute taker. Develop a strong foundation in minute taking, cultivating competence and assurance. Certification After completing this Minute Taking Online course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? Minute Taking Online Course Administrative staff Executive assistants Secretaries Project coordinators Entry-level professionals Career path Minute Taking Online Course Meeting Coordinator - £25K to 30K/year. Minute Writing Specialist - £20K to 30K/year. Administrative Assistant - £20K to 30K/year. Executive Secretary - £25K to 35K/year. Office Manager - £30K to 40K/year. Corporate Communications Coordinator - £25K to 35K/year. Project Coordinator - £25K to 35K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

This Minute Taking Online Course is developed for the admin, secretary & PA (personal assistant), who are working in the office and require minute taking now and then. This Minute Taking Online Course covers a range of topics including understanding meeting structures, meeting minutes strategies, minute taking duties and responsibilities technology used in minute taking and how to boost minute taking confidence. Key Features This Minute Taking Online Course Comes with: CPD Certified Free Certificate Developed by Minute Taking Specialist Lifetime Access Minute Taking Course Curriculum Module 01: Overview of Minute Taking Module 02: Ready for Minute Taking Module 03: Understanding Meeting Structures Module 04: Crafting Minute Taking for Meetings, Decisions, and Actions Module 05: Responsibilities and Duties of Minute Taking Module 06: Strategies for Effective Minute Taking Module 07: Integration of Technology in Minute Taking Management Module 08: Cultivating Confidence in Minute Taking Learning Outcomes This Minute Taking Online Course Comes with: Analyse meeting structures adeptly for accurate Minute Taking documentation. Demonstrate confidence in crafting precise minutes for various meeting scenarios. Execute effective strategies for minute taking, ensuring clarity and comprehensiveness. Integrate technology proficiently in minute taking management for streamlined documentation processes. Understand and fulfil responsibilities and duties of a proficient minute taker. Develop a strong foundation in minute taking, cultivating competence and assurance. Certification After completing this Minute Taking Online course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? Minute Taking Online Course Administrative staff Executive assistants Secretaries Project coordinators Entry-level professionals Career path Minute Taking Online Course Meeting Coordinator - £25K to 30K/year. Minute Writing Specialist - £20K to 30K/year. Administrative Assistant - £20K to 30K/year. Executive Secretary - £25K to 35K/year. Office Manager - £30K to 40K/year. Corporate Communications Coordinator - £25K to 35K/year. Project Coordinator - £25K to 35K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to elevate your career and become a trusted financial advisor? Step into a world where your skills, knowledge, and confidence soar to new heights with our Financial Advisor Skills Training course. Designed for aspiring financial advisors, this comprehensive course offers you the keys to success in the fast-paced financial industry. According to Prospects a Corporate Lawyer can earn from £30,000 to £60,000 in a year depending on qualification, experience, location and other factors. Are you ready to transform your career and become a sought-after financial advisor? Enrol in our Financial Advisor Skills Training course today and take on a journey to professional excellence. Key Features of Essential Financial Advisor Skills Training: CPD Certified Developed by Specialist Lifetime Access Course Curriculum of Essential Financial Advisor Skills Training: Module 1: Fundamentals of Finance Module 2: Vital Skills for Financial Advisors Module 3: Financial Planning Module 4: Private Wealth Management and Crafting Personal Financial Statements Module 5: Evaluation and Management of Financial Risks Module 6: Planning for Investments Module 7: Strategies for Divorce Planning Module 8: Utilising Google Analytics for Financial Advisors Learning Outcomes of Essential Financial Advisor Skills Training: Apply foundational finance principles in real-world scenarios for effective financial analysis. Demonstrate essential interpersonal skills crucial for successful financial advisory relationships. Develop comprehensive financial plans aligning with clients' individual goals and needs. Create and interpret personal financial statements for effective wealth management strategies. Evaluate and mitigate financial risks through strategic planning and risk management. Formulate investment plans using sound strategies for optimal financial growth. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Financial Advisor Skills Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Financial Advisor Skills Training. Moreover, this course is ideal for: Professionals aspiring to excel in financial advisory roles. Finance graduates seeking specialized skills for advisory career opportunities. Individuals transitioning to financial advisory roles for career advancement. Established financial advisors aiming to enhance their skill set. Professionals from related fields interested in financial advisory expertise. Requirements There are no requirements needed to enrol into this Financial Advisor Skills Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Financial Advisor Skills Training course. Career path After finishing this Financial Advisor Skills Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Financial Advisor Skills are: Financial Advisor Wealth Manager Investment Consultant Risk Analyst Financial Planner Divorce Financial Analyst Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Office admin, the heart of an organization, plays a vital role in office administration. A good administrative skill enhances individual as well as organizational growth. Learn every single important aspect to kick-start your career in this field through our Office Admin and Customer Service Diploma course. The precise contents of the course teach you how to deal with administrative functions, different letter writing, documentation, reporting, recordkeeping, documentation. The course also teaches you how to manage customer, speak with them in a sound bite, and serve them with their demand. At the end of the course, you will become an efficient admin knowing all the lurid aspects of administrative procedures. Who is the course for? Professionals, employees or businessmen who want to improve the administration and customer service department of their company. People who want to know how administrative management and customer service work. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 00:05:00 Module Three - Getting Organized (II) 00:05:00 Module Four - Managing Time 00:05:00 Module Five - Getting It All Done On Time 00:05:00 Module Six - Special Tasks 00:05:00 Module Seven - Verbal Communication Skills 00:05:00 Module Eight - Non-Verbal Communication Skills 00:05:00 Module Nine - Empowering Yourself 00:05:00 Module Ten - The Team of Two 00:05:00 Module Eleven - Taking Care of Yourself 00:05:00 Module Twelve - Wrapping Up 00:05:00 Administrative Management Module One - Getting Started 00:05:00 Module Two - Why Your Office Needs Administrative Procedures 00:05:00 Module Three - Gathering the Right Tools 00:05:00 Module Four - Identifying Procedures to Include 00:05:00 Module Five - Top Five Procedures to Record 00:05:00 Module Six - What to Include in Your Binder (I) 00:05:00 Module Seven - What to Include in Your Binder (II) 00:05:00 Module Eight - Organizing Your Binder 00:05:00 Module Nine - What Not to Include in the Procedure Guide 00:05:00 Module Ten - Share Office Procedure Guide 00:05:00 Module Eleven - Successfully Executing the Guide 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Module One - Getting Started 00:05:00 Module Two - Remove the Clutter 00:05:00 Module Three - Prioritize 00:05:00 Module Four - Scheduling Your Time 00:05:00 Module Five - To Do Lists 00:05:00 Module Six - Paper and Paperless Storage 00:05:00 Module Seven - Organization in Your Work Area 00:05:00 Module Eight - Tools to Fight Procrastination 00:05:00 Module Nine - Organizing Your Inbox 00:05:00 Module Ten - Avoid the Causes of Disorganization 00:05:00 Module Eleven - Discipline is the Key to Stay Organized 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Course for Administrator- Activities 00:00:00 Customer Relations and Dealings Module One - Getting Started 00:05:00 Module Two - The Right Attitude Starts with You 00:05:00 Module Three - Stress Management (Internal Stressors) 00:05:00 Module Four - Stress Management (External Stressors) 00:05:00 Module Five - Transactional Analysis 00:05:00 Module Six - Why are Some Customers Difficult 00:05:00 Module Seven - Dealing with the Customer Over the Phone 00:05:00 Module Eight - Dealing with the Customer In Person 00:05:00 Module Nine - Sensitivity in Dealing with Customers 00:05:00 Module Ten - Scenarios of Dealing with a Difficult Customer 00:05:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 00:05:00 Module Twelve - Wrapping Up 00:05:00 Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Microsoft Office Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Powerpoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Office Admin and Customer Service Diploma 00:30:00 Final Exam Final Exam- Office Admin and Customer Service Diploma 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00