• Professional Development
  • Medicine & Nursing
  • Arts & Crafts
  • Health & Wellbeing
  • Personal Development

187 Courses delivered On Demand

Emotional Intelligence Coaching

By Ei4Change

This course is for you if you work with people as a leader or manager and are looking at ways to help improve performance by developing emotional intelligence through coaching. The GROW (Goal, Reality, Options, Will) Model is a well-respected tool in coaching and this is explored to improve your questioning and listening techniques. It demonstrates the power of coaching through the use of a structure that enables questioning to flow conversationally and in a logical sequence.

Emotional Intelligence Coaching
Delivered Online On Demand
£120

Appreciative Inquiry Course

3.5(2)

By Elearncollege

Description Appreciative Inquiry Diploma Embark on a transformative journey with the Appreciative Inquiry Diploma. This online course is designed to offer learners a deep understanding of Appreciative Inquiry, a strength-based approach that focuses on uncovering what's working well, and how to make it even better. The Appreciative Inquiry Diploma starts with an introduction to Appreciative Inquiry, providing a foundational insight into this empowering philosophy. It explains the basics of Appreciative Inquiry and sets the stage for the exploration of more complex topics. A key part of this course is the 4-D Model of Appreciative Inquiry. This essential segment helps the students grasp the framework of Discover, Dream, Design, and Destiny. These four phases allow learners to gain insights into the collaborative process and inspire them to create a shared vision and strategy for change. As the course progresses, learners are guided through the understanding of the power of positive questioning. This vital aspect of Appreciative Inquiry helps in focusing on possibilities and potentials, and students will learn how to craft questions that inspire creativity and innovation. The role of Appreciative Inquiry in leadership is another pivotal part of the Appreciative Inquiry Diploma. It teaches how leaders can use Appreciative Inquiry to enhance organizational success, foster a positive work environment, and nurture growth. Appreciative Inquiry and Team Building are intricately connected. The course elaborates on how this approach can promote trust, collaboration, and collective problem-solving within teams. As for the application of Appreciative Inquiry in change, the course explores how to use this method in various aspects of organizational change. It helps in aligning core strengths, values, and strategic goals to promote a harmonious transformation within an organization. Integrating Appreciative Inquiry in organizational settings is a multi-dimensional aspect covered in the course. It helps learners to understand how to incorporate the principles of Appreciative Inquiry in various organizational functions. Community development is another area where Appreciative Inquiry is highly effective. The Appreciative Inquiry Diploma details how this approach can create positive social change, foster community resilience, and enhance collective well-being. Looking towards the future, the course presents the future perspectives of Appreciative Inquiry. It allows learners to explore how this approach is evolving and what future applications might look like. Lastly, the conclusion of the Appreciative Inquiry Diploma offers an embracing view of Appreciative Inquiry. It summarises the course and encourages learners to apply these valuable insights in their personal and professional lives. This online course provides interactive learning modules, real-world examples, and engaging content. It's an excellent choice for professionals in management, human resources, coaching, counseling, or anyone interested in positive organizational development and change management. Enroll in the Appreciative Inquiry Diploma today and join a community of learners committed to positive growth and change. Discover the transformative power of Appreciative Inquiry and leverage it to create lasting impacts in your organisation and community. This is not just a course, but a pathway towards a more appreciative and fulfilling way of living and working. What you will learn 1:Introduction to Appreciative Inquiry 2:The 4-D Model of Appreciative Inquiry 3:Understanding the Power of Positive Questioning 4:Role of Appreciative Inquiry in Leadership 5:Appreciative Inquiry and Team Building 6:The Application of Appreciative Inquiry in Change 7:Integrating Appreciative Inquiry in Organizational 8:Appreciative Inquiry in Community Development 9:Future Perspectives of Appreciative Inquiry 10:Conclusion: Embracing Appreciative Inquiry Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Appreciative Inquiry Course
Delivered Online On Demand9 days
£99

Kent Test Tutoring

By Top Dog Tutoring

Our twice-weekly sessions help take the stress away from Kent Test (11+) preparation. With each group led by a dedicated, fully-qualified primary school teacher, you can be safe in the knowledge that your child is receiving expert tuition as well as relevant test-style questioning. Our bespoke curriculum is designed to cover English, maths and reasoning, guaranteeing complete coverage that gives your child all the familiarisation they need before test day.

Kent Test Tutoring
Delivered Online On Demand
£140

Business Communication Course Online

By Lead Academy

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want With our extensive course, you can enhance your business communication skills by mastering the essential techniques to convey your message with clarity and professionalism. This course will make you capable of building strong professional relationships and achieving your business objectives. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand the communication process Know barriers to effective communication Understand the role of active listening Know the role of body language Learn how to write effective emails Understand various questioning techniques Know basic grammar for business writing Learn how to fix common word choice errors Understand the verb tenses and basic grammar for business writing Learn how to write emails to co-workers of managers Why Business Communication Course right for you? This extensive course is designed for those who want to understand sentence clauses and fragments, conjunctions, Monroe's motivated sequence, and various questioning techniques. You will learn the role of body language, understand how to write effective emails, and everything about attention interest desire action tool. In addition, you will have a broad understanding of basic grammar for business writing, steps to fix common word choice errors, and verb tenses. This course will teach you common grammar mistakes to avoid, proofreading, and steps to write a cold email pitch, and write an email to potential clients. By the end of the course, you will gain skills and knowledge in business communication and learn how to fix common word choice errors. This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Business Communication Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction Introduction Communication Process Communication Process Barriers of Effective Communication Barriers of Effective Communication Monroe's Motivated Sequence Monroe's Motivated Sequence Various Questioning Techniques Various Questioning Techniques Role of Active Listening Role of Active Listening Role of Body Language Role of Body Language Writing Effective Emails Writing Effective Emails Attention Interest Desire Action Tool Attention Interest Desire Action Tool Who should take this course? This comprehensive course is suitable for those who want to master business communication skills, verb tenses and process to fix common word choice errors. It is ideal for those who want to pursue their career in the field of business communication. Entry Requirements There are no academic entry requirements for this business communication course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This business communication course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Business Communication Course Online
Delivered Online On Demand
£25

Level 1 Certificate in Effective Communication Skills

5.0(1)

By Empower UK Employment Training

Level 1 Certificate in Effective Communication Skills Dive into the basics of Communication, navigate through behavior styles, and break down communication barriers. Learn the art of asking questions and master the skill of assertive communication for success. Learning Outcomes: Recall fundamental principles of communication. Comprehend how behavior styles affect communication. Apply strategies to overcome communication barriers. Analyze the art of effective questioning in communication. Assess the impact of assertive communication in various contexts. Develop advanced communication skills for diverse situations. Recall key principles of behavior styles in communication. Comprehend common barriers and solutions in communication. Evaluate the effectiveness of assertive communication strategies. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Level 1 Certificate in Effective Communication Skills Course Syllabus Communication Skills Basics: Gain foundational understanding and importance of effective communication in personal and professional contexts. Behaviour Styles for Communication: Explore how behavior styles influence communication dynamics for better relationships. Overcoming Communication Barriers: Learn to identify and overcome common communication barriers for clear and productive interactions. Effective Questioning: Master the art of asking questions to enhance your communication skills. Assertive Communication: Develop the ability to communicate assertively for various situations.

Level 1 Certificate in Effective Communication Skills
Delivered Online On Demand48 minutes
£5

Administrative Assistant Training Course

4.3(43)

By John Academy

Description: One of the hidden truths about the success of a business is the excellent and cooperative environment maintained by the employee. Excellent communication and friendly atmosphere can increase the rate of progress. It not only enhances the achievement ratios but also creates more opportunities for work and creativity. The aim of the Administrative Assistant Training Course is to help you understand the sense of professionalism and duty to your colleagues and institutions. Throughout the course, you will be able to know the different types of communication skills such as verbal, non-verbal or written skill, the importance of good communication skills including listening, questioning, and being more assertive. Finally, the course will teach you how to deal with stress and how to say no politely when necessary. Learning Outcomes: Understand the importance of professional presence on the job. How to self-manage to become more effective and efficient. Improved communications skills, including listening, questioning, and being more assertive. Increased effectiveness in recognizing and managing conflict, and dealing with difficult people. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Administrative Assistant Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Administrative Assistant Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:05:00 Personal Best, Professional Best 00:15:00 Understanding Assertiveness 00:15:00 Improving Your Assertiveness Skills 00:15:00 Communication Skills 00:05:00 Asking and Listening 00:15:00 Non-Verbal Messages 00:15:00 Getting Ahead 00:15:00 Self-Management 00:15:00 Setting Goals 00:15:00 Working with Difficult People 00:15:00 Learning to Say No 00:15:00 Dealing with Stress 00:15:00 Mock Exam Mock Exam- Administrative Assistant Training Course 00:20:00 Final Exam Final Exam- Administrative Assistant Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Administrative Assistant Training Course
Delivered Online On Demand3 hours 35 minutes
£18

Child Safeguarding, Play & Behaviour Therapy for Children

4.9(27)

By Apex Learning

As a parent, carer, or professional working with children, the welfare and safety of the children in your care are of paramount importance. The Child Safeguarding, Play & Behaviour Therapy for Children bundle is designed to provide you with the knowledge and skills required to ensure the safety and well-being of children. Explore the principles of child psychology and the factors that impact a child's socio-emotional development. Learn about counselling and therapy techniques, including Cognitive Behavioural Therapy (CBT), Dialectical Behaviour Therapy, and Play Therapy. The bundle covers a range of topics, from safeguarding children and treating post-traumatic stress disorder to addressing behavioural problems and child abuse. If you are in the UK, this bundle is essential for parents, carers, and professionals working with children. Gain an understanding of the factors that impact a child's mental health and well-being, and develop skills in counselling and therapy techniques. Learn how to identify and respond to behavioural problems, bullying, and child abuse. Don't miss the opportunity to make a positive difference in the lives of children. Enrol in the Child Safeguarding, Play & Behaviour Therapy for Children bundle today and gain the knowledge and skills to support children's mental health and wellbeing. This Child Safeguarding, Play & Behaviour Therapy for Children Bundle Consists of the following Premium courses: Course 01: Counselling for Child and Adolescents Course 02: Child Psychology Course 03: Cognitive Behavioural Therapy (CBT) Training Course 04: Dialectical Behaviour Therapy Course 05: Play Therapy Course 06: Depression Counselling Training Course 07: Anti Social Behaviour Course 08: Safeguarding Children Level 3 Course 09: Treating Post Traumatic Stress Disorder Course 10: Understanding Autism Awareness and Diagnosis Level 2 Course 11: Domestic Violence and Abuse Awareness - Level 2 Course 12: Social and Emotional Development for Early Childhood Course 13: Safeguarding Children: Internet Safety Course Course 14: Parenting Skills Training Learning Outcomes: Gain an understanding of child psychology and the factors that impact a child's socio-emotional development. Develop skills in counselling and therapy techniques, including Cognitive Behavioural Therapy (CBT), Dialectical Behaviour Therapy, and Play Therapy. Learn about the principles of safeguarding children and the legal framework surrounding it. Develop knowledge of the signs and symptoms of child abuse and the appropriate response. Understand the impact of bullying and behavioural problems on a child's mental health. Learn about the principles of anti-social behaviour and its impact on children. Gain an understanding of the principles of depression counselling and its application in children and adolescents. Learn about the principles of treating post-traumatic stress disorder and its application in children and adolescents. Develop skills in opening a counselling session, building rapport, reflection, paraphrasing, and focusing. Understand the counselling process, including assessment and appropriate questioning techniques. The Child Safeguarding, Play & Behaviour Therapy for Children bundle is designed to provide a comprehensive overview of child psychology, counselling, and therapy techniques. The bundle covers a range of topics, including safeguarding children, treating post-traumatic stress disorder, depression counselling, and addressing behavioural problems, bullying, and child abuse. Develop the knowledge and skills required to support children's mental health and well-being, including counselling and therapy techniques such as CBT, Dialectical Behaviour Therapy, and Play Therapy. Gain an understanding of the principles of child psychology, including cognitive and socio-emotional development and the impact of sociocultural factors. Course Curriculum: Child Safeguarding, Play & Behaviour Therapy for Children Foundation of Children and Adolescents Counseling Introduction to Counselling Introduction to Child Psychology Cognitive Development Socio-Emotional Development Socio-cultural factors in a child's development Counseling Techniques and Application Child therapy and counselling - General Guidelines Opening a Session Rapport-Building Reflection Paraphrasing Focusing Assessment Appropriate Questioning Counselling Process Behavioral Problems in Children Bullying and Child Abuse Stress Separation Depression CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Parents or carers looking to support their child's mental health and well-being. Teachers or educational professionals looking to expand their skills and knowledge in supporting children's mental health. Healthcare professionals working with children, including doctors, nurses, and psychologists. Students studying psychology or counselling at university. Anyone with an interest in child psychology, counselling, and therapy. Requirements This Child Safeguarding, Play & Behaviour Therapy for Children course has been designed to be fully compatible with tablets and smartphones. Career path Child Counsellor (£20,000 - £40,000 per annum) Child and Adolescent Psychotherapist (£35,000 - £70,000 per annum) Child and Adolescent Mental Health Practitioner (£24,000 - £40,000 per annum) Play Therapist (£22,000 - £40,000 per annum) Educational Psychologist (£30,000 - £80,000 per annum) Child Protection Officer (£20,000 - £40,000 per annum) Social Worker (£24,000 - £40,000 per annum) Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - £10 You will get the Hard Copy certificate for the Counselling for Child and Adolescents course absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Child Safeguarding, Play & Behaviour Therapy for Children
Delivered Online On Demand
£59

Life Skills Coaching Diploma Course

3.5(2)

By Elearncollege

Description Life Skills Coaching Diploma Coaching is a profession which is greatly different from fields like counselling, mentoring, consulting, therapy, etc. In a coaching process issues relating to business, profession, personal relationships, etc. can be discussed and solved. A coach will examine the present situation and find out the challenges and obstacles and suggest a plan to act in order to solve the issues. Life coaching is a profession that suits best for a person who finds happiness and satisfaction in motivating and inspiring others. Life coaches use various methods that will help the clients set and reach their goals. Coaching is not meant for any psychological problems and coaches are not consultants or therapists. Life coaching has developed into a broader discipline by drawing inspiration from subjects like psychology, sociology, mentoring, counselling, etc. What You Will Learn 1: Coaching 2: Personal brilliance model 3: Listening skills 4: Questioning skills 5: Rapport building 6: The grow model 7: Best life coach process 8: Managing coaching meetings 9: Appropriate styles of feedback 10: ICF code of ethics Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Life Skills Coaching Diploma Course
Delivered Online On Demand9 days
£99

Level 4 Certificate in Education and Training (RQF)

4.9(27)

By Apex Learning

This Offer is Valid only for the First 50 Learners! Education and training can significantly influence one's ability to flourish. This Focus Awards Level 4 Certificate in Education and Training (RQF) qualification will encourage you to think strategically and critically, allowing you to perform successfully. This 36-credit Level 4 Certificate in Education and Training (RQF) qualification is offered by Focus Awards. This honourable awarding organisation is regulated by Ofqual and assures competence and recognition of your qualifications. The remarkable course is crafted into mandatory and optional units so you can acknowledge the concepts better. It starts with the basic insights and proceeds towards advanced levels to encourage you to focus. It covers almost every aspect of education and training. You will discover ingenious ways to teach, learn, and assess alongside other professional practices. You'll become a useful employee capable of innovating, tackling challenges, and progressing on your own. So what are you waiting for? Roll up your sleeves and get yourself enrolled in this thriving certification! Benefits You Will Gain Top-notch e-learning materials Modules availability 24/7 An easy-to-use online learning platform Flexible learning hours Recognised qualification Exquisite customer service ****Qualification Curriculum**** ***Level 4 Certificate in Education and Training (RQF)*** Qualification Curriculum: Understanding roles, responsibilities and relationships in education and training Planning to meet the needs of learners in education and training Delivering education and training Assessing learners in education and training Using resources for education and training Learners must complete all mandatory units totalling 21 credits along with 15 credits from the remaining optional units to create a total credit value of 36. From this qualification, you will: Know the roles, responsibilities and relationships in education and training. Understand how to assess learners in education and training. Develop and prepare resources for learning and development. Meet the needs of learners. Qualification Purpose The Focus Awards Level 4 Certificate in Education and Training (RQF) qualification is designed to provide students with knowledge and understanding of delivering education and training, assessing learners, using resources, and understanding the roles and responsibilities in relevant fields. Total Qualifications Time Total Qualification Time is comprised of GLH and an estimate of the number of hours a learner is likely to spend in preparation, study or any other learning, including assessment, which takes place as directed by, but not under the supervision of a lecturer, supervisor or tutor. Total Qualification Time for this qualification is 360 hours. The credit for this qualification is 36. Guided Learning Hours These hours are made up of all contact time, guidance or supervision of a learner by a lecturer, supervisor, tutor, trainer or other appropriate providers of education or training. Guided Learning Hours for this qualification is 140. Method of Assessment The Focus Awards Level 4 Certificate in Education and Training (RQF) is internally assessed, and each student must construct a portfolio of evidence demonstrating the achievement of all learning outcomes and assessment criteria linked with each unit, like- Assessor observation - completed observational checklists on related action plans. Witness testimony Learner product Worksheets Assignments / projects / reports Record of oral and written questioning Learner and peer reports Recognition of prior learning (RPL) Who is this course for? Individuals interested in pursuing a career as an Education and Training Specialist, Teacher or other related fields. Requirements This qualification has no specific entry requirements. However, the learners must be at least 18 or above. Career path Education and Training Specialist Child and Youth Program Assistant Academic Advisor English Educator Teacher Professional Trainer

Level 4 Certificate in Education and Training (RQF)
Delivered Online On Demand
£489

Handling Challenging Customers – 12 videos

By LearningPlanet

Being able to effectively manage upset customers and their complaints is a key skill in any organisation. Quite often this trying time with customers can be the make or break of a customer relationship as well as negative word of mouth. Split into 12 bite-sized 10-minute videos each with a workbook, you will find this course both down to earth and easy to apply.

Handling Challenging Customers – 12 videos
Delivered Online On Demand
£25