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The Customer Service Agent course is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with an acknowledged certificate. This Customer Service Agent course consists of several modules that take around 3 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn a free e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Method of Assessment To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Course Content Customer Service Agent WHY Customer Service Is CRITICAL To Your Business! 00:05:00 Good Isn't Good Enough! 00:03:00 We Are ALL in the 'Helping Field' 00:10:00 Providing 'Concierge' Level Of Service 00:06:00 The 5 Tenets Of TQM 00:03:00 How To Boost Customer Satisfaction 00:08:00 How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00 More Money $$$ - Through Customer Retention 00:05:00 How Much Is A Customer Worth? $$$ 00:08:00 Do You Understand Your Customer? 00:07:00 Dealing With Difficult Customers 00:19:00 'LEAP' Into Customer Service! 00:18:00 Exceptional Phone Service 00:17:00 WHY Customers Buy From YOU! $$$ 00:17:00 BONUS LECTURE!!! FINAL TIPS!!! 00:07:00 BONUS LECTURE!!! FINAL TIPS!!! 00:17:00 Assignment Assignment - Customer Service Agent 6 days, 3 hours Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Do you love listening to podcasts and want to learn how to create your own? In this podcasting course, we'll walk you through the whole process for producing and publishing your own podcasts, with simple step-by-step instructions. You'll also learn some up-to-date techniques for how to develop your content and find your voice. Whether you are new to podcasting or want to develop your skillset, our expert instructor will guide you through how to use core podcasting software and monetise your skills to set up your own podcasting business in no time. Through specialist video training, you'll learn which formats to use, how to plan your podcast, and much more. By the end of the course, you'll have an excellent understanding of how to write a narrative to suit audio and tell stories through podcasts that will grow your audience. You'll be able to combine the different elements of the course to create engaging podcasts that your listers will keep tuning into, week after week. Learning outcomes: Be guided through the candle and natural fragrance making process, step-by-step Familiarise with the techniques and methods used in making candles Gain the skills and experience to establish your own candle making business Deepen your knowledge of the candle burning process and how to decorate candles Understand the different types of moulds and wax used for candle making Learn about the equipment you'll need for making candles professionally Know how to maintain a safe workspace when making candles Create beautiful candles for special occasions such as weddings and birthdays Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is presented by our popular learning platform and is available to any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? This course is ideal for anyone who is new to podcasting and wants to learn some professional techniques and tips for starting a podcast. There are no specific entry requirements for the course, which can be studied on a part-time or full-time basis.  Career path On successful completion of this podcasting certificate, learners will have a range of skills required to start a podcast of their own, with excellent knowledge of how to produce and publish a podcast, as well as use professional podcasting software proficiently. Course Content Podcasting Essentials Module 01: Podcasting Fundamentals 00:18:00 Module 02: Planning Podcast 00:26:00 Module 03: Podcasting Tools 00:15:00 Module 04: Recording a Podcast 00:15:00 Module 05: Power Voice Coaching 00:18:00 Module 06: Editing Your Podcast 00:25:00 Module 07: Publishing Podcast 00:22:00 Module 08: Creating a Video Podcast 00:14:00 Module 09: Promoting and Marketing 00:14:00 Module 10: Podcast Outsourcing 00:13:00 Mock Exam Mock Exam - Podcasting Essentials 00:20:00 Final Exam Final Exam - Podcasting Essentials 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Register on the Content Marketer today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Content Marketer is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Content Marketer Receive an e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Content Marketer, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.  Course Content Module 01: Introduction to Content Marketing Introduction to Content Marketing 00:17:00 Module 02: The Benefits of Content Marketing The Benefits of Content Marketing 00:37:00 Module 03: Content Marketing Strategy Development Content Marketing Strategy Development 00:18:00 Module 04: Content Marketing Tools and Tactics Content Marketing Strategy Development 00:18:00 Module 05: Strategic Planning for Marketing Strategic Planning for Marketing 00:12:00 Module 06: Strategic and Marketing Analysis Strategic and Marketing Analysis 00:14:00 Module 07: Content Management System (CMS) Content Management System (CMS) 00:27:00 Module 08: Basics of Content Management Systems Basics of Content Management Systems 00:26:00 Module 09: Search Engine Optimisation Search Engine Optimisation 00:23:00 Module 10: Market Segmentation, Targeting and Positioning Market Segmentation, Targeting and Positioning 00:16:00 Module 11: Basics of Copywriting Basics of Copywriting 00:37:00 Module 12: Eye-Catching Headlines Eye-Catching Headlines 00:28:00 Module 13: Attention-Grabbing Advertisements Attention-Grabbing Advertisements 00:29:00 Module 14: Essential Copywriting Skills Essential Copywriting Skills 01:07:00 Module 15: Measuring the Success of Your Content Marketing Measuring the Success of Your Content Marketing 00:40:00 Module 16: Business Analysis Planning and Monitoring Business Analysis Planning and Monitoring 00:27:00 Mock Exam Mock Exam- Content Marketer 00:20:00 Final Exam Final Exam- Content Marketer 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

The business meeting is the organisational backbone of any busy company. As an administrative representative, you will need to know how to plan, chair, and minute important meetings. Within this course, you'll be taught how to plan/prepare a suitable meeting space, as well as delegating and organising responsibilities during its course. You'll also be prepared on how to deal with disruptions and take effective minutes/records of the discussion. This is a helpful course that will help you make any meeting run smoothly.  Learning Outcomes: Learning how to chair and open a business meeting Delegating responsibilities and actions during a meeting Providing minutes and records detailing the results from a meeting Ensuring that the meeting details are correct and that essential attendees take part Providing a safe and appropriate environment for the discussion Dealing with conflict and disputes Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Course Content Module 01: Introduction to Meeting Management Getting Started 00:15:00 Module 02: Setting Up the Environment Setting Up the Meeting Space 00:30:00 Module 03: What to Focus? Taking Minutes 00:10:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

🌟 Elevate Your Entrepreneurial Success with 'Strategic Communication Mastery' Course! 🌟   Attention, Visionary Entrepreneurs! Unlock the Power of Effective Communication to Propel Your Business Forward! Are you ready to harness the unparalleled force of strategic communication to revolutionize your entrepreneurial journey? Introducing our exclusive online course: 'Strategic Communication Mastery for Entrepreneurs.' In today's dynamic business landscape, effective communication is the cornerstone of success. Whether it's pitching to investors, engaging clients, leading a team, or navigating crucial negotiations, mastering the art of communication is non-negotiable for achieving your business goals.   🚀 What You'll Gain from Our Course: 🔸 Transformative Strategies: Learn battle-tested techniques to craft compelling messages that resonate with your audience, fostering deeper connections and driving conversions. 🔸 Powerful Persuasion: Master the psychology behind persuasion and influence to win over clients, investors, and stakeholders with confidence and finesse. 🔸 Impactful Leadership: Develop leadership communication skills to inspire, motivate, and guide your team, fostering a culture of collaboration and success. 🔸 Crisis Management: Acquire the expertise to navigate challenging situations with poise and agility, turning obstacles into opportunities through effective communication. 🔸 Digital Branding: Uncover the secrets of building a powerful brand through strategic storytelling and online presence, establishing yourself as an industry authority. 🔸 Real-World Applications: Gain practical insights and case studies from successful entrepreneurs who have utilized strategic communication to achieve remarkable business growth. Enroll now to access:   🎓 Engaging Video Modules: Learn at your pace through comprehensive and engaging video lessons led by communication experts and seasoned entrepreneurs.   📚 Interactive Resources: Access downloadable materials, quizzes, and exercises to reinforce your learning and apply these strategies directly to your business.   🤝 Supportive Community: Join a vibrant community of like-minded entrepreneurs, share insights, and collaborate to enhance your communication skills collectively.   🏆 Exclusive Bonus: Receive a personalized communication toolkit designed to amplify your strengths and address specific areas for improvement.   Join hundreds of successful entrepreneurs who have transformed their businesses through the power of strategic communication. Invest in your entrepreneurial journey today and steer your business toward unprecedented success! Enroll Now and Embrace the Art of Strategic Communication! [Enroll Now Button] Seize this opportunity to become a master communicator and propel your entrepreneurial endeavors to new heights! Course Curriculum INTRODUCTION Introduction 00:00 10 TIPS FOR EFFECTIVE SPEAKING Tip #1 - Get Trained 00:00 Tip #2 - Select Your Speaking Topic 00:00 Tip #3 - Outline Your Speech 00:00 Tip #4 - Start Your Speech with an Attention Grabber 00:00 Tip #5 - Build Trust and Rapport 00:00 Tip #6 - The Art of Persuasion and Influence 00:00 Tip #7 - Deliver Great Content 00:00 Tip #8 - Add Stories 00:00 Tip #9 - The Invitation 00:00 Tip #10 - Practice with Confidence 00:00 Review 00:00

If you’ve ever wondered how websites behave the way they do, JavaScript is the engine that brings them to life. This course offers a solid journey through developing interactive web applications using JavaScript—designed for learners keen to understand how functional apps are built from scratch. Whether you're a beginner with some HTML and CSS under your belt or someone looking to sharpen your scripting skills, this course walks you through structured, engaging projects that reflect how things work behind the screen. The lessons are smartly arranged to help you write better code, manage logic efficiently, and shape features that respond smoothly to user interactions. From dynamic interfaces to responsive designs, each module focuses on real applications of JavaScript, avoiding fluff and straightening out confusion with clean, sensible explanations. Think of it as coding with clarity, not chaos. You're not just learning JavaScript—you’re learning how to make it work the way developers use it to build sleek, functional web experiences. Learning outcomes: Gain a thorough understanding of the basics of event-driven programming and the property or style object Learn how to create a login page with validation and implement JavaScript functions Understand the concepts of a shopping cart and how to manage items in it Develop skills to create user-friendly interfaces using JavaScript Gain hands-on experience in creating a web app using JavaScript The JavaScript Project Development - Creating Web Apps course is designed to teach students how to create user-friendly web applications using JavaScript. The course covers a wide range of topics, including event-driven programming, managing a shopping cart, creating a login page with validation, and implementing JavaScript functions. By the end of the course, students will have gained a thorough understanding of JavaScript and how it can be used to create effective and engaging web applications. JavaScript Project Development - Creating Web Apps Course Curriculum Section 01: Introduction Introduction to Java Script Event Driven Programming Property or Style Object Section 02: Shopping Cart Creating Login Page Validation on Login Page Implementing Java Script Example of Shopping Cart Functions in Java Script Adding Items to Cart Removing Items from Cart Terms of Shopping Cart Files in Local Storage Section 03: Shopping Cart GUI Function for Display Cart Function for Deleting Cart Creating Input Id Section 04: Online Examination Developing Application Function for Return Document Function Check Answer How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Beginner web developers who want to learn how to create user-friendly web applications using JavaScript Experienced developers who want to expand their knowledge of JavaScript and its capabilities Freelancers who want to offer their clients high-quality web application development services Employees who want to improve their web development skills and become more valuable to their company Anyone interested in creating engaging and effective web applications using JavaScript. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Junior web developer: £20,000 - £30,000 Web developer: £30,000 - £40,000 Front-end developer: £35,000 - £50,000 Full-stack developer: £40,000 - £60,000 Senior web developer: £50,000 - £70,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Good customer service isn’t about smiling through gritted teeth or memorising lines like a stage actor in a headset. It’s about knowing how to communicate clearly, listen properly, and defuse tense moments without sounding like you've been programmed by a call centre from 1998. This Customer Service Techniques Course is designed to equip learners with effective methods for handling questions, complaints, and everything in between — all while keeping their cool and their tone on the right side of friendly. Whether you’re responding to emails, picking up phones, or managing messages from someone who’s just found a scratch on their new sofa, this course offers structured, sensible guidance rooted in everyday scenarios. You’ll explore useful strategies for managing difficult conversations, improving response time, and creating customer interactions that actually feel... human. The focus is on clarity, consistency and tone — with no role-playing, motivational quotes or overly cheerful mascots in sight. It’s solid, well-structured customer service training for people who like straight answers and smooth conversations. Learning Outcomes: Understand the importance of customer service in business operations. Analyze customer needs and expectations to provide personalized customer service. Implement strategies for exceeding customer expectations and building lasting customer relationships. Develop effective communication skills for handling customer inquiries and complaints. Utilize innovative customer service strategies to create memorable customer experiences. "Customer Service Techniques" is a comprehensive course bundle designed to equip learners with the knowledge and skills necessary to deliver exceptional customer service. This course covers a range of topics, including the basics of customer service, customer follow-up, and innovative customer service strategies. With a focus on personalized service and effective communication, learners will develop the ability to build lasting relationships with their customers and exceed their expectations. This course bundle is ideal for customer service professionals, business owners, and entrepreneurs seeking to enhance their customer service skills. With a hands-on approach and real-world scenarios, learners will come away from this course with a valuable skill set that can be applied in a range of professional settings. ⊱⊱ Customer Service Techniques Course Curriculum Section 01: Introduction Section 02: History of Evolution Section 03: Customer Service Section 04: Customer Follow Up Section 05: Exceeding customer service Section 06: How to help? Section 07: Innovative customer service How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals seeking to enhance their skills and advance their careers. Business owners and entrepreneurs looking to create memorable customer experiences. Sales professionals seeking to enhance their customer service skills. Front-line employees looking to improve their customer service skills. Anyone interested in learning about the importance of customer service in business operations. Career path Customer Service Representative: £17,000 - £30,000 Sales Representative: £18,000 - £45,000 Customer Success Manager: £30,000 - £65,000 Marketing Manager: £25,000 - £70,000 Business Development Manager: £30,000 - £75,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

In a world where a single interaction can shape a customer’s loyalty, understanding the nuances of great service is no longer optional — it's expected. The Customer Service Techniques Course has been crafted for individuals who wish to improve how they engage, respond, and build rapport with customers, both calmly and confidently. From handling complaints with grace to mastering the art of listening, this course draws focus to the techniques that shape positive communication and professional behaviour. Whether you're at the beginning of your customer-facing journey or looking to sharpen your communication finesse, this course offers structured learning around tone, etiquette, and emotional intelligence. By learning how to manage expectations, deliver consistent messaging, and maintain composure under pressure, you'll gain a deeper understanding of what excellent service looks like across industries. If your goal is to leave customers feeling heard, helped, and happy — this course is an excellent place to start. Learning Outcomes: Understand the importance of customer service in business operations. Analyze customer needs and expectations to provide personalized customer service. Implement strategies for exceeding customer expectations and building lasting customer relationships. Develop effective communication skills for handling customer inquiries and complaints. Utilize innovative customer service strategies to create memorable customer experiences. "Customer Service Techniques" is a comprehensive course bundle designed to equip learners with the knowledge and skills necessary to deliver exceptional customer service. This course covers a range of topics, including the basics of customer service, customer follow-up, and innovative customer service strategies. With a focus on personalized service and effective communication, learners will develop the ability to build lasting relationships with their customers and exceed their expectations. This course bundle is ideal for customer service professionals, business owners, and entrepreneurs seeking to enhance their customer service skills. With a hands-on approach and real-world scenarios, learners will come away from this course with a valuable skill set that can be applied in a range of professional settings. Customer Service Techniques Course Curriculum Section 01: Introduction Section 02: History of Evolution Section 03: Customer Service Section 04: Customer Follow Up Section 05: Exceeding customer service Section 06: How to help? Section 07: Innovative customer service How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals seeking to enhance their skills and advance their careers. Business owners and entrepreneurs looking to create memorable customer experiences. Sales professionals seeking to enhance their customer service skills. Front-line employees looking to improve their customer service skills. Anyone interested in learning about the importance of customer service in business operations. Career path Customer Service Representative: £17,000 - £30,000 Sales Representative: £18,000 - £45,000 Customer Success Manager: £30,000 - £65,000 Marketing Manager: £25,000 - £70,000 Business Development Manager: £30,000 - £75,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

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