6540 Courses delivered On Demand

Data-Informed Decision Making in Projects: On-Demand Project management professionals constantly need to make project decisions that could be decisive for the outcome of their projects but often do not have sufficient information available to confidently make decisions. As a result, projects are increasingly falling short of delivering on their promises, requiring, more than ever, a data-informed approach to decision-making in the area of project delivery and management. The rapid growth of data comes with various challenges though, which consequently needs consideration of various critical factors for a successful implementation of a data-informed decision-making process in organizations and projects. What You Will Learn At the end of this program, you will be able to: Describe and understand the relevant methods and techniques to identify, acquire, and analyze relevant data points for decision making in projects Articulate analytical questions to focus on the real problems Identify potential shortfalls and gaps in project decision-making and apply actions to mitigate them Introduction to Data-Informed Decision Making The different types of decisions in projects Data-informed decision-making framework Shortcomings with traditional decision-making models Understanding the value of data for project delivery Issues in project management and how data can help solve them The DIKW Pyramid (Data, information, knowledge, wisdom) Types of data in projects Applying Data Analytics Understanding Data Analytics Levels of Data Analytics Data-Informed vs. Data-Driven Challenges and How to Address Them Project data availability and collection Data quality Behavioral blockers and bias Skills and Techniques Data literacy and data fluency Communicating for informed decision-making Monitoring and evaluating project decisions Implementing Data-Informed Decision Making Decision-making strategy and governance Project data culture Continuously improving decision quality Future Outlook for Decision-Making in Projects Data and AI Digital Decisioning

Poor hiring practices shows up in both the bottom line and in hidden costs. A focused and organized recruitment strategy begins with a checklist of items to guide the hiring process and we will show you how to write effective job descriptions. We will help you to understand why interviews, reference checks and testing are critical in the hiring process. Learning Objectives Describe elements of effective hiring using a checklist,Write an effective job description, Implement guidelines for conducting an interview Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Discover compassionate and effective communication within leadership roles. This involves utilizing communication strategies that prioritize empathy, transparency, and active listening to build trust and understanding among team members. By prioritizing kindness in interactions, acknowledging diverse perspectives, and providing clear and respectful feedback, the goal is to cultivate strong relationships, enhance collaboration, and inspire a shared sense of purpose among team members. Learning Objectives The following are some of the key outcomes in this course: Understand the elements that make effective communication work Identify the top three communication skills for leading with kindness Develop listening skills for kind leaders Practice effective feedback skills Prepare to speak with impact Target Audience Managers, Team Leaders, Young Professionals

Self-appreciation is the ability to acknowledge oneself with admiration, love, and gratitude, honoring our accomplishments and strengths. The greater one's self-appreciation, the more one has to contribute to others. Discover the benefits of self-appreciation and why it is important in your public and private life. Self-appreciation is a skill that everyone can learn. This course will help you choose a strategy that works for you. Learning Objectives Explain the benefits of self-appreciation, Apply 18 tried-and-true methods for building personal satisfaction Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand the art of guiding and developing individuals within a leadership role through compassionate and supportive coaching and mentoring practices. This involves fostering a culture of growth and learning by providing personalized guidance, constructive feedback, and encouragement to help individuals reach their full potential. By demonstrating empathy, active listening, and a genuine interest in the well-being and development of others, the goal is to create an environment where individuals feel supported, empowered, and motivated to excel both personally and professionally. Learning Objectives The following are some of the key outcomes in this course: Understand the importance of team learning for high performance and psychological safety Identify best practices to coach and mentor your team Apply tools that help build a self-coaching team Target Audience Managers, Team Leaders, Young Professionals

Peer coaching is a cost-effective way to provide quality employee development to high-potential and emerging leaders. Learn about the behaviours that will ensure you are a great peer coach. You will understand why questions play an important role for effective coaching and how to use the correct questioning sequence for an effective coaching session. Learn the behaviours and steps under your control for achieving the end goal. Learning Objectives Explain the benefits of peer coaching, Implement behaviors of effective peer coaches, Apply the GROW model for sequencing questions in a coaching session Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

While having the right resources is important, often it's other people who can help us most. Anyone with whom you communicate knows something that you don't. We can all learn from and help each other create a continuous learning path. Learn how you can actively mentor those around you. Share knowledge, experience and insights with those around you. Are you ready and willing to mentor? We will share the characteristics of effective peer mentors and teach you eight types of peer mentoring. You will also understand what behaviors to avoid such as criticizing, giving advice and rescuing. Learning Objectives Assess your mentoring readiness, Identify the characteristics of effective peer mentors, Avoid three types of mentoring behaviors, Implement three steps for formal peer mentoring Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Assertive behavior is to confidently express what one feels, believes, or thinks while respecting the boundaries of feelings, beliefs, and thoughts of others. Understand the three components of interpersonal communication in more detail, verbal, vocal and visual message. We will show you how to own your thoughts and feelings and take a stand to express your rights or emotions. Learning Objectives Identify the three components of interpersonal communication, Describe the benefits of assertiveness, Explain verbal, vocal, and visual language and behaviors Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

In the fast-paced and often stressful world of business, one common challenge that people face is neglecting their holistic well-being. The pressures of work can lead to physical, mental, and emotional burnout, impacting not only the individual's health but also their productivity and overall performance. Participants will learn how prioritizing their well-being not only benefits them personally but also contributes to a more positive and productive work environment. This training provides valuable insights and strategies for leading with kindness towards oneself and others. Learning Objectives The following are some of the key outcomes in this course: Analyze the connection between well-being and leading with kindness Identify the benefits of a holistic well-being dimension Apply well-being initiatives as part of a regular kind leadership practice Build trust and psychological safety Target Audience Managers, Team Leaders, Young Professionals

Studies show that customers value gestures of appreciation. We will show you various ways for showing appreciation and identify the key components when writing a customer appreciation letter. We will share some tips writing the letter and ensure you increase the emotional connection with your customers. Learning Objectives Summarize importance of a customer appreciation program, Apply methods for showing customer appreciation, Write customer appreciation letters Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams